Website
http://www.mavistire.com/Customers report being charged for services or parts they weren't informed about upfront. Common issues include tire sensors not being included in tire installation and additional charges appearing for items supposedly included in promotional packages, leading to frustration especially for budget-conscious customers.
Common Issues
I\n Am a 60 six-year-old handicapped woman? And I bought brand new tires at Mavis tire 5 months ago. It took a lot of my hard money to come by. I live on a fixed income today. 5 months later, the tire light comes on, I go to them to see what's going on, they inform me that, although the center is in the tire and you cannot get the tire without the sensors, they don't fix the centers as part of the tire, I have to pay extra and have the tires. This is not right
I brought my vehicle on Saturday 9/22/18 to Mavis in Englishtown NJ. Anthony the manager told me my starter needed replacing and he also mentioned I should get a tune up. He offered me $100 off of tune up. I agreed to get the work done.
Anthony didn't tell me that a tune up includes changing the air and cabin filter. When I went home I noticed I was charged for a new air and cabin filter. When I spoke to Anthony regarding the issue he told me its part of the tune up and the filters were dirty and he said the $100 discount covers the new filters.
Anthony ASSUMED I knew that changing the filters is part of a tune up. He never explained to me changing air and cabin filters are part of a tune up and never showed me the dirty filters plus I had changed those filters approximately a month or…