MassMutual

Began in December trying to close out a burial policy for my youngest child. For some reason, I was not the listed owner of the policy. We got the paperwork in January to transfer ownership to me. We Completed the paperwork with the help of Carmen Corona in San Antonio and submitted the paperwork to Mass Mutual on the 18 Jan. 2024. I just today spoke with Chris Goth in customer service and he informed me that the policy is still not in my name. What do I have to do to collect this money?

According to Mass Mutual the policy is owned by Katherine T Gimple, DOB 2/3/89, policy #7673714

Seven months I have been trying to get information from mass mutual on a reversal of a loan for $163.00 and has been getting the runaround My account that today finally I was able to access show loan for 163.00 shows no reversal and I had emailed all documents to lifefax since Feb 2023 and yet up to today still no response Absolutely ridiculous

I have a a six figure fixed annuity through Fidelity. I have been trying to withdraw this annuity since July 2,2023, but your mammoth authoritarian company keeps on delaying. The original application to withdraw was electronically submitted on June 14,2023.

When I called on July 3, 2023 , the representative told me that application was rejected, as Fidelity put in a wrong name of the owner. Supposedly Mass sent me a letter on June26,2023, which I have not received till today.

Fidelity representative submitted a revised paperwork couple of days ago. Mass representative told me today, that they have not seen the modified application does not exist. Your representative are not friendly. I am 79 year old person and had been a white collar manger for quite a number of years.

I have never…

My complaint is around 2004 I set up disability insurance , 300,000 in life insurance. Around 06 I opened up an investment account that I was putting 2300 a month into. My disability was supposed to be 70% tax free of my previous year income with supplemental riders to cover my policies.

I went out on disability in November of 2007. My first check was only 4500. My agent Shawn Torres told me it was I mistake. My previous year income was around 147,000 and 70% of that should have been around 8500$, with all my other policies covered by the riders.

At first thought was it’s a mistake and Shawn would make it right. Shawn also told me that I wasn’t approved for the riders. Getting 4500 a month and paying around 3000 to mass mutual and then finding out that Shawn never set up an investment…

Good Day, My name is Pernell Z. b. 11-9-57. After several attempts to contact me due to change of address, contact was finally made via a letter dated 2/5/2023. The letter informed me of a retirement annuity benefit. Attached with the letter was a document to be completed.

When I received the letter, I reached out to Mass Mutual, and a representative from your company walked me through the initial document and I was told that I would be receiving an annuity packet to be completed. I received the packet in late February or early March, the packet was completed and mailed back to you.

After not receiving the annuity or any kind of communication from Mass Mutual, on 6/6/23, I called Mass Mutual to find out was going on. I spoke to a representative who informed me…

My husband and I canceled our policies via phone conversation with a customer rep. The rep. confirmed that our policies would be canceled but we were still charged over $700. when calling to dispute the charges we were told they sent us a form via email to fill out and we had not done that.

We tried to explain that we did not receive anything via email but they did not care. They are falsifying information and when asked to provide date stamped emails and transcripts of calls they refused. When speaking to customer rep.

Grace she refused to provide information to me, would not forward me to a supervisor and refused to do anything but repeat that I needed to write an email complaint. In my 51 years on this planet I have never experienced such bad customer service and a horrible response…

The agent of Mass Mutal is the holder of my Met-Life Insurance policy. -#952705131UM The agent is Michael Cadis. His license number and name Middle Name First Name License Number Status City State Resident Status CADIS EDWARD MICHAEL 0D12253 Active PASADENA CA Resident I have had my Met-Life policy since I was 59 years old.

I am now 88 years old. Met-Life has been drawing $183 per month from my bank account since 1995. I have a serious vision problem. I have Macula-degeneration and Gluckhoma. I say this because I noticed in my checking account that Met-Life had stopped withdrawing their $183.

They stopped in December of 2022. I did not notice this until January of 2023. I tried at that time to call Met-Life but could not get anyone to help me. I was told to call numerous 800 numbers, but…

Unable to change my address via an agent (mycoastalwealth who ignore e-mails, fax and phone messages) or MassMutual

I have repeatedly tried to contact john chanda at mycoastalwealth by e-mail, fax and phone in order to change my address since September. To date, I have not received any replies from this agency. Can you help

As a Christian I was very offended at the misuse of Silent Night a beautiful worshipful song about the birth of Jesus in your TV commercials. I will never deal with your organization who must be lead by idiots not to realize it would be disrespectful to millions of Christians whether your leaders are Christian or not. Try some Islam insults next you dopes.

It has been 2 weeks and the duplicate funds have not been restored to our Fidelity accounts. Please contact me for any additional details you may need to resolve this issue expeditiously. I can be reached on my cell, 704 661- 0077.

I have discussed this with Amy Houston and her manager Donna S in the call center. Both have tried to get this resolved to no avail so far. It needs to be expedited now. I also need to know how and why a mistake that this can happen in a corporation like Mass Mutual.

I look forward to hearing from an empowered employee who can quickly resolve this major issue for me. The contract numbers involved are 571091300 and 571087038. I have several other annuities with Mass Mutual. Thank you. John Balls

What Mass Mutual promised us, we would come to find out was a series of lies that would leave us owing them hundreds of thousands of dollars, instead of them owing us that. I cannot stress how important it is that when you are looking for life insurance, you RUN away from Mass Mutual as fast as you can. My husband and I set up life insurance plans over two decades ago.

During our initial conversations, they showed us what our projected income would be at retirement. In addition, hey showed us what our guaranteed cash surrender value would be and that we would not have to pay premium, because our dividends would cover it (which we have on recording). Now, I’m 70 and ready to retire and cash out on our policy, but Mass Mutual is coming back to us saying that we owe THEM close to half a…

I have 3 accounts with Mass Mutual. I have been trying to get information about my Variable Annuity which I am drawing due to age. I requested a copy of my policy and was told that they cannot send that but only a list of payment left on the policy.

It has been two weeks and I still have no information. I also asked to revise my beneficiaries and have not heard anything on that. My agent was not even aware U had a Variable Annuity. This is very discouraging to know Mass Mutual has not responded since I have been with them 30 years. 00.

I do not want to do that. Please get back with me on my account. Dr. Ruth Ann Erdner

Josh Bargfrede would not let me withdraw money from my joint account. Months later he allowed the other owner withdraw all and close the account. I talked to Josh about this numerous times and after he informed me when I called to get 5he money that the account was empty.

I put in a complaint and the person who is in charge of doing that informed me that Josh understood there to be an agreement of each got half and that I actually never asked to withdraw money but that is because after being told only half I held off because I was told that my share was 12,000 so I figured at least that was safe but no he allowed the other person to take it.

I have a few phone call recordings that show exactly what was discussed. Josh's assistant is the second owner and Josh did not keep personal from…

I have tried to deal with Mr Taffe and given evidence that Josh Bargfrede denied me withdrawing money from a joint account because he "understood " there was an agreement" I don't feel this situation was dealt with professionally as unless there is an agreement it should have been on file. This all happened because he was trying to help his assistant whom was the other joint owner whom he allowed to withdraw all funds and I was only allowed half.

This was a typical case of not keeping personal from business. I even sent Mr Taffe recorded calls and he still says there was no wrong doing but because of him I lost $24,000 how is that not wrong.