Macy's

My wife purchased a coat online at Macys. The order# is 2592856604. 18 Our account was charged on 12/12/22. On 12/16 when the coat was to arrive, we received a crystal aquarium instead. We notifed macys customer service immediately, and were told to dispose of the aquarium, and that another coat would arrive in 2-3 days.

That date was then pushed back to 1/4/23, then 1/12/23, and finally on 12/28/22, we recieved an email from Macys stating that the vendor had back ordered the coat indefinitely. We immediately canceled the order and immediately recived an email from Macys acknowledging the cancellation and representing that our accont would be credited.

No such credit has ever occured. The charge still sits on our account. We have called Macys customer service THREE times, sat on the…

I had the misfortune to be checked out by an employee on Saturday January 14. 2023 at the Macys in El Paso Cielo vista mail. I brought my daughter in to purchase a coat. We found the coat we liked, bought it, and went on with our shopping.

On our way out a few hours later, I saw the same coat that was more of her size than the one we purchased earlier. We went to the counter and asked for an exchange. I walked away from the counter for a moment to answer a phone call, leaving my 13 year old daughter to handle the rest of the exchange.

I was called back to the counter to pay for the second jacket as the employee did a return instead of an exchange. ” I lit into her because what gives her the right to ask me anything like that after being at the counter for 5 minutes that she can make up…

I ordered an item that was in the store an when I went to pick it up it was presented to me unpacked just like it was taken off the rack. The pick up desk was not helpful in this situation and I resent the fact that I have to talk to someone in the Phillipines who is not helpful at all and You have lost a customer because of this incident and the inability to make a complaint to somone in person.

I was shopping today at the juniors clearance rack department. 99 as clearly stated on the sign. Daxa was laughing out loud and said sorry I can’t give it to you for this price or we would go bankrupt. She was making fun of me; there were other people behind me.

I said it’s not only my 4 items that are marked that price, it’s much more on the rack. She said I’m not going to give it to you, it is a mistake from a new hire. I asked her to give me the district manager phone number and she refused; she said she doesn’t have any number.

I asked for the manager, her name is Edralyn which also refused to give me a district manager phone number, she said that there is no such thing as district manager. After several minutes she gave a number that I dialed in front of her and told her this is not…

I did not receive an item I ordered for Christmas & expected it to arrive as a late back order. Item never arrived & now they’re telling me it’s past the 30 day time frame to submit my inquiry. I happen to have a second residence & was there until after Christmas so I was not aware that the item was missing.

If this isn’t refunded to me, I will never purchase another thing from Macys & I spent a good amount of money there for the Christmas holiday.

I ordered a ring and received the incorrect item. Order number 2628220322. I called customer svc and was disappointed to the answers and help I received

I was told basically that I had to correct the problem

I spend a lot of money at Macys and I can’t believe how I was treated

I called the company that sent the ring and they were very helpful and is correcting the problem.

I don’t plan on spending any more money at your company. There are other companies that I can go to

Le roban a los clientes con las promociones que hacen online

Dear Ofelia Damo,

This is in response to your inquiry regarding the delivery of a package with tracking # 9205590118753735308711.

Please contact the company you ordered this item from to be sent to an AE in Germany. This item needed a Customs form providing detailed description of items and it was missing when they shipped this package out. If they re-send out this item, it must have, not just the destination address and the return address, it MUST have the customs form attached. This item was delivered back to the shipper (Macy's) on 12/28/22.

Thank you for the opportunity to address this matter with you.

Sincerely,

USPS Consumer affairs ID-MT-OR District

After Thanksgiving, on black Friday, I ordered four PUMA Hoodie from Macy's. I was given status that packages were shipped separately and given a ups tracking number. I continued to track, showed packages. Today 1/10/2023 I initiated a USPS Service Request. All requests came back with the same answer. My son and family did not rec receive their Christmas presents. I requested a refund, the agents are not knowledgeable, they need more training, see one of the usps response below.

Dear Ofelia Damo

This is in response to your inquiry regarding the delivery of a package with tracking # 9205590118753735308711.

Please contact the company you ordered this item from to be sent to an AE in Germany. This item needed a Customs form providing detailed description of items and it was missing when…

A lack of response from Macys employee Beverly Jordan since 12/27/22 due to a Worry No More claim which was reported only 7 days past contract expiration for a broken frame on a $3000 leather sofa.

2605441667 order number. Placed this order 12/14/2022 got email saying it was backorder. First red flag. Then got an email saying it would be ready to ship 01/18/2022 and that my card wold not be chartered until then. Had to move some money around and as soon as I did they charged my card 01/09/2022. Card declined. 00 dollars.

Called customer service could barely understand them and they contradicted what the website was saying and when I asked for a supervisor I was told one wasn't available. I'm a long time customer and feel like I've been had because Macy's doesn't want to honor the sale price.

Not my fault for the back order or the 8 day early charge of my card which by the way has the funds back in it. Won't be buying from them anymore. Dishonest company. I'll be taking my dollar…

Today I was treated very rudely by an associate in the cosmetic department.

macys in north attleborouh mass is not handicapped accessible. i took the escalotor up but i could not take the escaltor down moving to fast.. i asked someone how the hell do i get out of here. they told me about the elevator .

the elevator only goes up not down and was not working. i sta on a bed and watched three people try to take the elevator it was not working. i had and employee call secuity the y told me to walk to jc penney and get the elevator down .

from there i had to walk to my car. i use a cane. i was etremeley tired i spent more that two hours trying to get out of your store.

also the store was a disgrace merchandise all over the floor how the hell can you purchase . i have a lot of gift cards for macys which i wont be using . the store has gone down . some one in…

On 11/20/22, I ordered and Nine West purse. When the store notified me that the purse arrived at the store, I didn’t pick it up. I left it so it would be returned to my account with three other items I purchased and decided I didn’t want.

On 1/6/23, I went to the Macys store in Columbia, MD. I visited to store to confirm why my purchase of a Nine West bag was not returned nor credited to my account with my other returned items, because I never picked up the bag.

I had the bag shipped to the store. The representative checked for my order in the stock room. She returned and said my bag was not there. She gave me a telephone number to Macy’s customer service and advised me to call and explain my problem.

On 1/7/23, I look at my account online and realized after visiting the store on 1/6,…

While trying to shop I was harrased and disrespected and bullied out of the store from one of the security people he followed me in the store disrespected me calling me fat and manly and made racial comments to me . He wouldn't leave me alone following me closely talking shot to me making me feel unsafe and extremely nervous I have a major anxiety problem it's hard enough for me to go in a store that big let alone be followed and

disrespected by some punk that thinks he can do whatever ge he wants. During the time I was there I saw more than five people leaving the the store in a hurry setting off security beepers at the door and this man was harassing me instead of doing what he supposed to be doing he let them other people leave knowing they had stolen stuff I know for a fact he is paid…

I went shopping at Macy's on short hills and I asked for help to this young lady her name was Ashley Z and she told me that she can't help me that she's got a lot of people waiting I didn't say anything I just said thank you I went to look for more stuff and all I see is this young woman kissing in the back with another co-worker I got mad because she told me a few minutes ago that she was busy and that she can't help me like I just asked for help and

I got none I think they should fire people like that

No complaint, I don't know if you got new designers, but was very happy with my selection, last Year 2021 your designs were so trashy I quit shopping there, I went there this pass Xmas and was very satisfied

Good day,

Recently I placed an order based the information was provided (size chart). However, the information was wrong and the chat agent named "Marileine d" instead of providing me with replacement proceeded with return request without even asking for my confirmation. I am reaching out to kindly ask you to make sure that size chart information is accurate and your representative are qualify to solve the problem not do what is the best for your side respectfully. I had a very pleasant shopping experience with macy's and return ;however, such a trivial task may completely change the experience. The behavior of the "Marileine d" was disrespectful and was not informed about the macy's policies.

I had no intention of being disrespectful but the waiting for half an hour and not being able…

It is my second notes to you,my online service was stop, no explanation to reason.contacted with customer service few times and to you.please ,resolve this problem and inform me.thank you.Sofia nakhshon

We ordered 12 bottles of wine. It appeared to be a good assortment of different types of wine. The first bottle we opened was Janela Branca from Portugal. It was terrible. It was a sour Rose that seemed like it had seltzer in it.

I hope the rest of the wine is better. Quite frankly this is one of the worst bottles of wine I have drink.

On December 28, 2022 I visited the Macy's at Valley Stream 1000 Green Acres Mall and purchased a gift box of " Azzaro The Most Wanted Eau the Parfum Intense" (the large bottle is 100ml and two smaller bottles are 10ml each). I am from Barbados so I was visiting the USA for the holidays.

I bought this item as a gift for a friend back home so I wrapped the gift as soon as I got back to the apartment when I left the store. Fast forward to when I returned home on January 2, 2023.

I presented the person with the gift as soon as I arrived in Barbados as it was her birthday and she was so excited. When she unwrapped the gift and tried to spray the perfume on her hand nothing came out.

The bottle was practically empty. It appears as though I was sold a tester because on checking the actual…

ordered a sweater as a Christmas present for my wife. It was damaged in shipping and I was told it was returned to the store. I called immediately and was told a replacement would be sent out that day and would arrive the Thursday before Christmas.

When it did not arrive I called back and was told it was never ordered. Tried to go into the store at this point to get a replacement, but of course the selection was nil. No Christmas present for my wife.

I bought her flowers instead. If I had only been told when the original incident happened that Macys could not deliver, I could have found a replacement elsewhere. Thanks for the memory. I'm sure it will be a factor in my future shopping selections.

Order #: 2604096149 Order date: 12/13/2022

I was a long term Macy's customer until a year ago when almost everything I ordered on line did not arrive and I had a problem getting credits. i tried again to go to the store in Short Pump to purchase goods and could never find an open check out.

Today I gave it one last try!! I went to the Short Pump VA store with all intents of purchasing a sofa I saw on line. There was one woman sitting at her desk at the computer with a couple who (I guess ) was trying to make a purchase.

Each of the people took turns walking around the furniture area so I am guessing there was a problem. I had a question and would have been happy to order on line but the woman (Macy's employee) refused to recognize that we were there.

So very sad that a once wonderful store and shopping experience has gone down…

It’s horrible that Macy’s is a huge American company but I can’t speak to anyone in corporate. I can’t speak to anyone who speaks clear English and no one can tell me why I cannot receive a reshipment or a refund for an order that I did not receive!!!! horrible horrible, horrible shame on you Macys !!!!!!!

I returned a order. Macys received it 5 days ago. I contacted a rep and she stated that it could take up to 10 business days. The point I was trying to make that it should take 2 weeks for a refund.

I asked to speak with a supervisor and she said she apologize and that they have been busy with returns. Now why would someone be too busy to refund people there money. So she manually put in the return. So if I hadn’t called I would still be waiting on my money.

And also they saying it’s for a lesser amount. Thank god for emails because you are holding my and trying to refund me less

I've had to call twice for a price adjustment for and item that I still haven't received. I call the 1st time on Dec 28th customer rep was very nice but he didn't do what he was supposed to. Called again Dec 31st customer rep female very rude asking unnecessary questions and after I had to hold on for over 20 minutes after talking to her fir 10 to 15 minutes we ended our call but

she didn't hang up because I feel she didn't want me to take the survey. Macy's over all customer service is just horrible at best.

Furniture was not of good quality and was not specified that it needed to be assembled . Over priced for quality and need to be assembled. Very disappointing

Ordered a mattress on Black Friday as advertised on sale. Drove around for 30min to park. Supposedly getting it delivered Dec. 7th it never came. Called & asked why it wasn’t delivered they told me that they couldn’t get it to come back to the store and pick out another one.

I needed this for company coming to my house for Christmas. So again we went to the store& was told the only mattress available before Christmas was one we didn’t really like. Delivery was Dec 20 it never came. Went back again they said the 22!!!

My company came & left so I canceled the order. Now they claim I can get the mattress I wanted for Jan 12 but it didn’t go through because the other mattress was still on my account! I canceled everything!

Called Bernie & Phil’s ordered my mattress & it came the next day. I…

HORRIBLE! They cancelled my order two days after it was placed stating it was out of stock. Still have not received my money back. I called in and one customer service rep kept talking over me, I asked to speak to a manager she said there is no manager available and transferred me to the Spanish line.

I called back and the rep pretended to be a manager by alternating his voice to a female voice and changing his name then proceeded to hang up on me after I asked him if he was the same rep.

Every order ITS an issue CSR IS TERRIBLE CREATES MORE ISSUE...PLEASE ASSIST IM A CARD HOLDER SINCE 2008 TODAY DELIVERY AND SERVICE IS V E RY SHITTY NOBODY IS KNOWLEDGEABLE? This is BAD BUSINESS MY ORDER Has been SCREEWED TWO WEEKS

There was fraudulent charges on my account and I called in July of 2022! I phsically went to the store and spent 2 hours trying to fix this. 00 out at that time. I also called 12 times and visited the store 3 times.

Each time they have told me I would receive my card in 7-10 days. I still havent received it!!! I finally got the credit in the mail on December 12! When I called today they said all cards are delayed and couldnt give me an estimate of when I would receive it! This is ridiculous!

Macys is literally turning away buisness!!

Worst Online Customer Service Experience ever. Sheet sets are clearly marked "Limited time offer: Buy one get one free". Several days of chats and emails with Macy's Customer Service just came up with "the items you are trying to purchase are not buy one get one free".

I sent screen shots from the Macy's site showing that several types of sheets that I had attempted to buy show "buy one get one free" and asked "what is the mechanism for getting the free set for ANY of the choices". No one knew--just stated that they were "not eligible for buy on get on free" even though the ads--for which I provided them screen shots to prove said "buy one get one".

99, but the buy one get one free was not…

I ordered my grandchildren some clothes for Christmas a few weeks before the 25th. They came with a dress missing. I called and the lady apologized and said she would mail it ASAP. It came and was identical to one I had just rec’d.

I called back and the lady said she saw the one missing and would get a replacement sent, but it wouldn’t arrive by Christmas! I haven’t rec’d it yet!! Since it was your mistake, couldn’t y’all at least have rushed it to me?

No more ordering from Macy’s!!!

My order was canceled and they charged me and no one in customer Service can help me I’ll never order from Macy’s again

I called into customer service to ask for assistance placing a order because the merchandise picture stated buy one get one free but it was not reflecting that during checkout and the rep basically was telling me I didn’t see what I saw maybe it was something else when I ask for a supervisor she was trying to deter me from speaking to one I scream shot a copy of the website and finally spoke to a supervisor name jay ay approximately 3:40

I purchased a Gucci watch to be picked up at the Quakerbridge NJ store on December 23. The watch never showed to the store. It’s still reporting in transit. 13 it is a Christmas gift. I would appreciate the the watch being quickly delivered to the store so that I can pick it up today, or the refund of my money so I can purchase it somewhere else.

Why Macy's Hamilton mall nj charges for bags

I was in macys on Cottman Ave. i went in to find some Christmas things on sale. I found a whole rack of Christmas towels with a sign that said 70% off . 00 so i said the person ringing me up that that was wrong !!

She said that’s what they cost so after i took her to the rack and showed her the sign i asked her to get a manager. There was no mistake the towels were the only items in the rack and the sign says 70% off !!

So i guess it was the manager who came over and checked the sign again and then removed it ! Then she did give me a discount but not 70% that i thought she gave me ! 75 a pc that is not 70%.

Not a happy customer right now !! Didn’t think a store like macys would do this !! I’m really unhappy with the way the entire situation was handled !! Thanks for listening !!

They keep hanging up on me. Terrible customer service

I've been trying to pay my credit card. I was on hold for over an hour and still no one picked up the phone. I couldn't set up an on line account. Now I'm upset my payment is going to be late

I ordered a Christmas gift for my wife (a diamond ring among other things) that was supposed to be delivered on Dec 24th, right before Christmas. I get a notification saying the items were delivered so I was excited and went to go check the packages.

I noticed everything was delivered except the ring. I went to check the delivery status and it said it was now going to be delivered on JANUARY 5TH! Huh?? So I called the customer service number, (718) 271-7200, in which they were rude and pretty much offered no help whatsoever.

The guy even had the nerve to get upset w me as if I'M the one who messed up the order. I was so baffled. All I wanted him to do at this point t was refund my money. So then he tells me he jas to wait until January 5th to return the money. Huh??

So I'm really…

Hello, i have been waiting for my refund on two online orders about a month now. I have been given a runaround from Macys customer service for a month now. Every time I email to inquire about my refund Macy’s customer service keeps saying in 2-3 days I should get my refund.

I have heard this answer for a month now. So upset and disappointed with Macy’s response on my return refund. Order number 2599927686 return was received by Macy’s on 11/26/2022( no refund issued as of 12/24/2022 still saying it’ll b issued in 2-3 days .

I’m still waiting to see when this streak of 2-3 day’s going to end ) Order number 2596152153return was received by Macy’s on 11/29/2022 . No refund has been issued by Macy’s as of 12/24/2022( again so disappointed at Macy’s customer service.

Please , check my emails…

Order #: 2617439550, I have called customer service on numerous occasions in regards to two refunds which as of yet I have received. The first item was the Miami Cuban Link 24" Chain Necklace (6mm) in 10k Gold in which on December 7 it said it was delivered by the post office.

I called Macy’s on December 7 inquiring about the item and a gentleman advised me that the item is due to be delivered by December 12 and had not been delivered. I was advised to wait until then and he would follow back up with me on December 13, I never received a follow up call or email so I called again Macy’s on December 14, spoke with another gentleman who stated that at this point it would either have to be a refund or another item sent out.

By this time I’m livid because I was told I would get a follow call…

Macy’s customer service is the worst. If you are outsourcing then at least put people there that I can understand and who can understand me. I don’t think I should be crying because there is no one to help me after I place my order spending US dollars but yet still getting cheap customer service like I was a beggar.

Was in the Ocean County mall store in NJ… The store looked like a run down thrift store.. It was absolutely disgusting. The attitudes of the staff were horrible.. I also ordered things on line and they never arrived.. I called customer service, was told nothing they could do and I could get a credit in 10 days..

The whole Macy’s experience is HORRIBLE.. What a total disappointment… The store needs an overhaul..

the incident happened december 22 at around 6:50-7 in the montclair plaza mall and i had an incident with a worker she was kinda tall , skinny w black hair and long nails. she accused me of stealing and snatched an item out of my hands and when i showed her the receipt she continued to argue with me and tried hitting me when i walked away.

I did not receive my order after 25 days and they said it’s not available any more

I am very angry!!!! I placed a order on dec 10 2022 and didnt get my order. Called 3 days after that I was suppose to get my order and the rep lady tells me she doesnt see a date on 14th or 17th.

I explained I have a screenshot but she still tells me no ot will be deliver on 21st with the status still saying label created. So now I waited a day later and it still says label created and no items.

Spoke to another rep and she tells me I have to reorder and wait 2 days to do a claim. Lady xmas is in 3 days. I'm told order wouldnt get here til 27th or 28th. I'm charged interest from dec 10. No items.

Ask for supervisor guy and he rude telling me I have to charge again or he refund like it's ok they messed up and dont get my stuff. Your not paying my bill!! Dont raise your voice up at me.…

I placed an order on December 10 and was told it would ship to be received by Dec 15. and will not be here until Dec 27. I wanted this item for a Christmas gift. ”

Poor customer service. I ordered an item and paid for overnight service. Door Dash was handling the delivery. I received texts prior to the delivery that I would receive a call ti arrange where to leave package. Without any call, I received a text that my order had been delivered to my house.

That would have been fine but the delivery was not made to my home. The photo the door dash driver left was not my house. I immediately called Macys to contact Door Dash. After being on hold for close to 30 minutes I was told the overnight fee would be reimbursed.

I inquired why the product still couldn’t be delivered as the first order only came from a distance of 45 minutes. No attempt at all was made to get my product to me. I have been a customer since 1984 and am not one to complain as I…