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Write for Us Lowes Complaints Continued... (Page 20)
1019+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
I went to the Lowes Store in Sevierville, Tennessee, to buy a case of male and Female 20amp 250volt, plugs. there were several types of male plugs in 20amp , but there were no 20amp female plugs, I asked a lowes employee where they were at and she said they had discontinued some of the products, she called a store Manager named Tim to come back and see what they would have, he came to the isle, was very rude, said they were discontinued and if the City wanted any they could go to Home Depot up the hill across the road. Thats what I did, I buy several thousands of dollars of products for the City of Sevierville Water Dept each year, I will move all my business to Home Depot and will tell the other departments of the City what happened and to move their business also if this is the way Lowes now operates.
Purchased a lawnmower from Lowe's. This lawnmower is a 26 HP riding lawnmower that is less than a year old. Bought the best most comprehensive warranty they had. Lawnmower has been constant problem. Tried to cut my grass 9 days ago and it would not start. Called Lowe's and they came pick it up to "repair" it. Well it had caught on fire in the electrical area .
I want a new lawnmower. But anyway, they choose to repair this one. I called yesterday and it is sitting in the store and never even left to go to the repair facility. I asked if someone could cut my grass which is Now rediculously tall. They've had to cut my grass before because this lawnmower was broken. She said that she would see and get back to me. REALLY???
I witnessed on more than one occasion the store manager Ray at store 2401 buying beer and then drinking it in the lowes parking lot then returning to work. i personally think this is unacceptable. The lady Kathy in the same store, in the paint department treated me with no respect and was using vulgar language and called me stubborn and asked me if i was ignorant. im not sure but maybe i was asking too many questions but all i wanted to know were the answers to my questions about the paint that i didnt understand. most of the people there are great but these two really are surely not professional.
my delivery was not on time .I paid for deliver and installment and was not satisfied .They left my 80 year old mother merchandise outside since they cannot install it . I'm highly upset with what these arrangements were i think it is bad business for lowes, and i think that someone needs to be aware of how there clients are being treated by whom ever they installers are please do your homework on these installers because they make your business bad. My family and friends on facebook agree with me back to home depot we go and i'am considering a refund if that's how you guys do business. I'am also contacting the BBB for futher notice. My mother looked out her door allnight trying to watch her merchandise what ashame why did'nt they put it inside the house.
Bought paint from Lowes and got 2 gallons of weathered oak. Painted back of house and needed more paint, so went to get 2 more gallons and it was a completely different color. after having to repaint the whole side of the house to match went and got a 5th gallon which ended up being the original color we started out with and now have to waste paint, time and money to fix it. Whatever policies they have on mixing paint needs to be fixed because it's wasting peoples time and money. Started out only needing maybe 4 gallons to paint the house and now by the time we are done we will have gone through 6 gallons of 39 DOLLAR PAINT!! One would think when you order THE SAME COLOR it would be mixed THE SAME COLOR EVERY TIME. How many different shades of weathered oak is there? Come on people get it right. How many times do we have to go over each part of the house we paint just to make the colors match...turned a 2 day job into a week job just going back and forth and back and forth with each gallon of paint mixed a different damn color. THE SAME GUY mixed our paint TWICE and both times was a different color. You people at lowes reading this? come to the house and look at this crap. It's worthless and we are never spending $39 a gallon again on Lowes paint. Should have stuck with WalMart. 1315 s brite springfield mo, come look at this crap
On Sunday 11-04-2012 I went into lowes to order doors, since someone had already came out to measure, and the service at lowes in shawnee is terrible first I was the only customer, and he seemed to have no idea what he was doing. Then after ordering doors and storm doors, 4 total, there as a problem with the size, and he advised he would call the mill on Monday, and call me on that day to give me the information on possible other doors. Well no call of course, then I find out the person that was to call me was off for the next two days, so he knew he was going to be off the day he was supposed to call me and he promised. I called for the manager of course they can't be found, and then I ask for the district manager and they gave me a number and lowe and behold it was a bad number, what a joke, how many other go to lowes and have this problem. It is not like we did not have money or was trying to get a special discount, we just wanted some doors installed. Terrible service, managers have no idea what is going on, and there is no one to call and complain to, so go somewhere else in my opinion. John Eickhoff
On November 30, 2012, I placed a special order for 18 pieces of Wall Empress for a price of $8.63 each at the El Centro, CA Lowe's Store #2550. On December 6, 2012, I received a call that my special order had arrived and was ready for pick-up. At approximately 11:00 a.m., during my lunch break, I visited Lowe's Store #2550 to pick up the items. After waiting approximately 40 minutes for the order to be given to me, I had to return back to work so the cashier apologized for the wait and told me that she would have the order ready for me in the front so that I could pick it up later that day. I agreed. In the afternoon, I returned to the store to pick up the order at approximately 4:00 p.m. Again, I waited for roughly another 40 minutes for the order to be delivered to me, since it had not been left ready for me to pick up as I was told earlier that day. As I checked the order for it to be correct, I notice that more that more than half of the pieces were either broken or missing a piece. I spoke to one of the managers by the name of Tanya and told her that I needed those pieces as soon as possible. She said she would call the vendor to arrange for the pieces re-ordered to get here as soon as possible. She also told me that I would get a call the following day from either her or the employee who took my order. The next day, I did not receive any call from either.
On December 10, 2012, I again visited Lowe's Store #2550 to inquire about my order. After one of the employees investigated what had happened to my order, she contacted the vendor and informed me that the pieces were not in stock and that the vendor could have the available until January 8, 2013. Since I am remodeling my home for the holidays, I told her that I could not wait. I asked her if the pieces that I had previously seen on December 6 were still available. She checked and had the pieces brought to me by the store manager, Mr. Chris Jones. I looked through the pieces for several minutes and due to my urgency of finishing my home's remodeling for the holidays, I had no choice but to accept them. I asked one of the employees if I would get them at a discounted price. Mr. Jones was contacted by the employee and informed me that he would give me a 10% discount. Due to the extensive damage of the pieces, and the fact that I had gone through a very disappointing experience with Lowe's customer service, I believe that a 10% discount was not enough to mitigate the bad experience. Furthermore, I don't believe that a 10% discount is enough to retain business. I suggest that the employees should receive more training on how to address these type of situations promptly, follow up with the vendor and inform the customer, and a the store manager should be more persuasive to retain business and maintain customer satisfaction at a high standard.
We bought several items including French Doors and drywall. We wanted it delivered. First they said their truck broke down. So we were to try to get it ourselves. I am a senior citizen and can't pickup items, so we arranged for a delivery and paid someone money to be at our house to help. lowes never showed up and did not call. They said they couldnt deliver because their man was sick. They didnt care about any service so I CANCELED our order. There was no satisfaction at all. They couldnt guarantee any deliveries. We will shop at Home Depot from now on.
I asked lowes to install fence in my backyard, through buza construction at 8557 long leaf trail, liverpool ny 13090, was done by the end of july, gate was loose , begining of november 2012 gate is broken in pieces by wind ( the only one in my neighborhood, makes you wonder? about the quality of installation),,, I notified lowes buza construction guy came ,,,, all at the begoning of november ,,,, and the whole thing is not moving for 5 weeks nobody called me about when repair is going to take place ,lowes waiting for buza construction to let them know about repair items needed , buza has not called them yet, me calling buza and lowes 7-8 times , i need to store my stuff in the backyard , before snow hits really hard. all what i get is we will call you when stuff arrives for repair at lowes , and today i knew ( 12/8/120) that lowes has not ordered the stuff yet, little over 5 wks now we are at ground zero, I talked to supervisor of clay, ny store , and nothing done or even orderd , I need the gate soon to store things in my back yard, before snow heavily hits,
interestingly winter time is not a busy season for installations in central ny , all what i keep getting from lowes repeated phone calls about customer satisfaction surveys ,,,, hasseling ...surely i am not satisfied with survice at all besides nothing is done at all for my warranty , repair in the time i need the gate repaired
I bought a Husqvarna chain saw form lows, The first time I used it, It would not oil the chain. I had it apart several times , I took a paper clip put a little hook on it to see if something was lodge it the tube that fed the oil there was nothing in side the tube. So I called Lowes about getting it repaired she said it was under warranty. when they called me to pick it up they said the charge was 6800 because it was stopped up with saw dust. that is an outright lie, because I cleaned the tube out mu self. So they will tell you any thing to get your money. I called Husqvarna to complain they said the tube stops up all the time . I had a sthil chain saw for 20 years it never happen one time with the sthil.
Today I went to Lowes on the Carlisle Pike in Mechanicsburg Pa. I asked for a veteran discount and showed my DD-214 (discharge papers) and a document from the Veterans Administration showing that I am a disabled vet.
Yet those documents and a drivers license were not enough to get a discount. Whatever they were looking for was not given to us in the 60's. Those 3 together are enough to get a vet into the American Legion and the VFW.
Lowes will never see me again and I will discourage everyone I talk to about shopping there. I am -
Tom Rizzutto
Dear Lowes, We were at the Homestead FL Lowes and decided to purchase a washer and dryer. Mr Jose Lopez made the sale and he was pleasant. He promised a Friday delivery date. We were going to leave for our home in Chicago but decided to extend our stay in until Saturday for the delivery. On Friday we received a call from Mr. Lopez that the washer would not be here until Sunday. We extended our stay until Monday. On Tuesday the delivery was made. The dryer had a small dent / scratch on the front panel but not wanting to delay our departure even further, we decided to live with it. The unit was installed. Since hooking up the dryer is a bit tricky we had them test the dryer. It was working properly. We gave the installers a $12.00 tip.
He gave me a bag of parts that he said we did not need. Not five minutes after the installer left they were back. The "leader" said he forgot to turn on the water. Since the washer and dryer are stacked they had to pull out everything. Not a small job. The "leader" did something with the water shut off valves feeding the washing machine. They re installed the washer and dryer and we had them test the dryer again. It worked fine. Shortly after they left we attempted to use the washing machine. It was not getting water. I called Mr. Lopez who was not there. I spoke to a Mary Rodd who was interested in helping me. She turned me over to a gentleman, I think Dave. He told me that this model uses very little water and I was just not seeing it in the window. He suggested we let the washer go thru the full cycle. We did. The clothes were as dry as when we put them in. I called the manager Annette. She said the earliest she could get someone out to look at the problem was Tuesday.
At this point we had to cancel two long standing doctor's appointments. On Tuesday a man showed up. I was not here. He pilled out the stack. He found the problem. Both the hot and cold water valves were turned off. He turned them on and the washer started to fill with water. At this point he shut down the washer and proceeded to hook up the dryer. He completely mangled the dryer vent. He told my wife I needed to buy some "new fangled" dryer connection at the local hardware store. He left the unusable washer and dryer in our hallway. I went to the hardware store and they knew nothing about anything more up to date than what I had. I purchased the the same parts parts your man mangled. When I went to install them the drain hose from the washer fell off. It was not clamped and there is no way it would have held thru a full wash. The apartment would have flooded. Other than the registration card for the washing machine there was no owner's manual.
We downloaded the pages we needed and it clearly shows that there is a clamp required to attach the drain hose to the washer. The bag of parts the fist installer gave me, that he said I did not need, turn out to be the leveling legs. There is no way to level the stack. Being 75 years old there is no way I can remove the washer and dryer and correctly install the leveling legs. Lowes owes me something more than the $12.00 tip I gave your agent. Now that I have cooled off and can intelligently discuss this, a $200.00 Lowes gift card seems about right for my troubles.
I ordered on line a 30 gal mobil hot water tank on 1/14/2013 order #294649806 reson being that our local Lowes only carried 40 gal and I needed the smaller gal. The exspected date of delivery to our local Lowes will not be until 1/29. I spocke to the custumer care and she called the vendor and it will not be shipped for several days and will go to distrbution center then be shipped to our Lowes. I have ordered on line before and have been pleased with the speed in witch things get to us this is a inconvenience and creates problems for the contractor and very disaponted ther is no way to speed it up. I will be reconsidering my buying in the future and purshase at other soruces.
buying about 800 sq ft of floor(laminate) home depot had a special for a whole house on installatio for 497. (any laminate) I went to hD and got them proof. they would not price match.............what happened to match plus 10%. pluse it is on their web. HOME DEPOT HAS MY BUSINESS NOW storenwas in Springfield ,Oh store manager Dam0n Bradley
On Oct. 11th 2012 I applied for a position with Lowe's at their Store Kiosk close to my home. After finishing the application process, and Assessment test, I was called and e-mailed for an Interview. At the Interview I was told they would know something by the end of that week. I contacted them at the end of the week, and was told they would know something the following wed. I again called the following Thursday, and was told it would be the next week. after doing this for about 4 weeks I received an E-mail that told me they had hired someone for that position at that location. I tried to get on the site to apply for other locations but have kept getting rejected on their site, and kiosk. trying to call these people in person is a night mare as well. they use automated systems, and want you to log on through the site. IT DOES NOT WORK! when you get to an actual person, they screw you around and have a hint of condescension in their voice. They have given me different numbers to call, all of which start out automated, and then you have to leave a message, but they will not call you back. My next step is Better Business Bureau, and wage PR Campaign against them that will make their American Muslim nightmare look like a picnic. It really Pisses me off that no one calls you back, and they will tell you someone will e-mail you in about 2 days, I will not hold my breath.
4 Month ago I bought a Gas Wall Heater, when I unpack it there was some noticeable rust on one side and the paint alredy pealing of. Returned to store...no apolage. wasted time.
3 Month ago I bought a sump Pump. It was rusted at the at the screen and had dried up leaves in the strainer...again wasted my time with Loew's.
3 Weeks ago I bout a Sump Pump check Valve which had all the hose clamps missing...again wasted time.
Today I bought 2 moen Cardriges for a faucet one of the cardridges was used and it was not even a moen. this is the las time I wasted my time with Lowes...
I have a plumbing business and can not afford to lose anymore time or wasted time with Lowe's. So from now on I will look for a supplier that cares about their customers. Thanks Wolfgang Zeisig
I am writing to inform you of my recent experience with Lowes. I have been a customer of your store for many years. As recently, as October I spent close to $2000.00 on a new washer dryer, but I will no longer be purchasing anything from Lowes in the future.
This week I made a purchase via your online store. I bought a dishwasher and was told that the delivery was free. They said they would be at my house on Wednesday morning to deliver, install, and remove the broken washer. I rearranged my day, got my son a ride to school, and changed a work commitment so that I would be here for your delivery truck. Two very nice men brought the washer into the kitchen and informed me that they had no idea how to disconnect the current washing machine and that they did not do installation.
I called Lowes in Danvers Massachusetts and spoke with the delivery supervisor named Crit. Crit said he wished he could fix it but there was nothing he could do. It wasnât his fault that the sales person misled me about installation and he couldnât âjust send someone who was hanging aroundâ to come and solve the problem. I refused to sign for the machine and sent it back with the deliverymen. I then spoke with Hagan in your online customer care department. He apologized for the sales girl who did not give me the proper information and said he would help me solve it. He connected me to the Danvers manager named Matt. Matt said he could have a deliveryman out to my home and would bring the washer back but was charging me $225.00 for installation.
I refused and went to a local storeowner; who charged me the same price as you. He charged me for installation, which I will happily pay because I understood what I was paying for and was not misled. Matt and Crit handled this situation deplorably. He absolutely should not have charged me for installation because it was the fault of a Lowes employee that I was not informed. I am extremely disappointed with the way I was treated. I plan to remodel two bathrooms this summer and will NOT be coming to Lowes for any of my supplies. You have just lost a good customer thanks to extremely poor management.
In this down economy customer service is the one thing that will keep people coming back. You may want to inform your employees of this.
My husband I purchased a freezer from Lowe's in Tiffin, Ohio on Jan. 24, 2015. We had second thoughts about the purchase due to problems with delivery on a past purchase from Lowe's, so we decided to cancel it. We told the manger, Steve, why, and there was absolutely no concern on his part, he seemed almost happy to cancel it. Not what you'd expect from a manager, most of the time they don't want to lose your business. They said the refund was issued. I saw the amount in my bank statement as "pending"... a few days later it went all the way through and was taken out of my account. I called Lowe's and spoke with "Rick", who was very dismissive and said "it's your bank's problem, not ours". I called the bank and sure enough, they did NOT see a refund issued. I called back and Rick stated well I don't know what to say, it's your bank. I called the Lowe's customer service and spoke with De-An, who was very helpful and apologetic. She forwarded me a copy of the refund issued so I would at least have that. I am still waiting on the refund and feel it will be resolved, but the attitudes from the managers in the Tiffin Ohio Lowe's is terrible. It's too bad they see customers as nuisances instead of the reason they have a paycheck. In the end I will never purchase another thing from Lowe's. And with the large number of home improvement stores readily available, that is easily done. So far Menard's seems to rightly feel that Lowe's loss is their gain.
Ok, I am complaining about McDonalds on 25th Street in Cleveland, Tennessee. Folks you just have to go in there between 5 - 6 A.M. to witness the worst employees in todays fast food world. I stopped going there several months ago and started driving to the one on the north end of town. They are a tad better. Today the northern one was closed so I went back to 25 on a gamble. I sat in line 20 minutes and never made it to the food window. Cars were pulling off right and left. I did to. 20 minutes and 5 A.M. there is just reason for that period. You gotta see it to believe it! Walking talking vegtibles!!!!!!!! Guess Wendy's get my business!
I have been trying to get the carpet I ordered since in Oct. 2014. The guys have been good. Very helpful. But the supplier of the carpet has been terrible. First there was a ordering mistake. Human error. I will forgive, that happens. 2nd, my carpet which was .79 cents a yard starting out, has since gone down to 43 cents. I do believe after all he mistakes and wrong ordering, and supplier issues. I believe I should get a huge upgrade and free carpet. I do believe your computer needs a major upgrade so everyone can know what is going on. Not just one person and I have to depend on them to be there. There are others that know of our situation. But if you could possibly put it all in the computer, so I don't have to explain myself to 5 different people. I usually buy off the rack because its much more simple. I was not ready for the carpet at the time. Now, I am overly ready. I have been told by your associate that they will make it comparable, but I will end up paying more. This has not been a pleasant experience. And I really don't want another apology. I just want my carpet. Debi Chaffee It said my name would not appear. Sorry associates, I want you to know who is doing the complaining. And the complaint is issued towards the Ludington, Michigan store.
I purchase a waterheater from Lowes, it was a Whirlpool 50 Gal Gas waterheater, I paid to have waterheater installed and after 3 days it started leaking from the top. I call Whirlpool helpdesk and explain what was going on with the waterheater the person on the phone told me to take it back to the store to get a new one. I ask Lowes if they pay for the new waterheater to be installed and their answer was no, I then called Whirlpool and ask if they paid for the new waterheater to be installed and was told no again. How was I to know that waterheater was faulty so now I have to come out of my pocket to pay again for something that I already paid for.
I charged $1696.07 on LOWE credit card. I explained to Chris manager of home improvement that material was not good. White roof material washed away. I showed him receipt,he refused to take empty bucket even though it is written 7 year warranted. I am very disappoint with the product.
I purchased $4,876.37 worth of laminate flooring, including installation fees, from Lowes in Middletown, DE. on 2/28/14. I was told to get the flooring inside my house to acclimate soon after the purchase so it would be ready for installers. I am on a tight budget and opted to use Lowe’s 5.99% financing. I live in Maryland. I have no one to help me and I don’t own a truck so I had to rent a truck and transport and unload the flooring (approx. 811 sq. ft.) myself. Transporting myself eliminated sales tax and saved me close to $300.00.
Lowe’s would have charged me a delivery fee and an unloading fee and MD sales tax. The product has been inside my home since 3/5/14. Installers scheduled for 3/26/14 through 3/28/14 and they have just rescheduled for 4/3/14 – 4/5/14. The installer said he couldn’t do anything about the delay and the store said he was the only installer that had a MD license. So I am stuck walking around and stepping over boxes for another 9 days.
I live 10 miles from Middletown, DE. Lowe’s store. Many people from this area in Maryland shop in Middletown, DE. because of no tax. Perhaps Lowe’s should have their own installers instead of contracting out. At least get another installer with a MD license. This entire Lowe’s experience has been an ongoing pain. I’ve been inconvenienced enough and will probably not shop at Lowes again. I would cancel the entire project only it would cost me more money to rent another truck to return the laminate. I only hope the installation goes without a flaw and that I will be happy with the final product.
I purchased a Storm Door and was told the order was cancelled and then was given a longer waiting time. Never, got a call back from the store about the arrival I had to call myself. I was given the number of the installer for me to contact him myself. The level of professionalism that I was given was not satisfactory to say the least. I did contact Customer Service on last evening to give a verbal complaint. Thank you.
I am taking care of an issue for a 85 year old gentleman that bought a 40 gallon water heater from Lowes. He put the same heater in and now the water will not stay hot long enough for him to take a shower. A whirlpool tech came out 2 times and determined that it is not the heater. I have checked an determined that I think it is the heater. He paid 600.00 to have it put in and still doesn’t have enough hot water to take a shower I have talked to tech support and they said it is not a warranty issue.
I manage commercial property and purchase about 20 to 30 water heaters a year and if we can’t return this water heater for another one. I don’t see a reason for me to keep buying your whirlpool water heaters for the 20 buildings I manage. I cant take a chance on a tenant being dissatisfied, as I am. I do not understand why I cant replace this heater with another one or a bigger one. I guess I can take my business to Home Depot. I work for a major real estate company and I could discontinue my business account with Lowes, that is how dissatisfied I am. how can this problem be fixed. I would like a response Thanks for your time and response.
I went to Lowes on the Carlise Pike in Pa. to purchase a 14K generator with an install. My first vist was to get a price on the unit the rep. was very helpfull the second visit was to get an estimate appointment for the install. The rep. fumbled for about 20 minutes and then told me that he could not do it he had to contact one of the ladies that did the appointment setup. After 15 more minutes he said he could not contact her he would have her call me that day. I received no call and waited till Sunday after church.
I and my wife went back to the store and told the girl at the des we had a complaint and she called a manager. No one came she called again and another fellow came out of the office. I told him it had at thime been three weeks and all that happened. He told me that at this time of the year if it is not $1000.00 or more they really do not want to bother with it an the lady that took care of this was on vacation but he would have her call me. I wanted to let this go and it has been about three weeks but it does not seem towant to let me go. I have purchased tons of items through Lowes and I have never been so embarrassed and belittled before.I dont how you are going to stay in runnig if this is the way things are going to go. I got someone else to do the job they are really to have my $6000.
I went in to purchase a tool for my husband with a coupon that was $10 off of $50 and the cashier tried ringing it up from my phone and told me it was a fake. I tried to let her know where I found it and even showed her the site and all she did was shook her head at me. This is a very popular coupon site and have no problem with any of them. She wouldn’t even get a manager or anything just kept telling me there must be a lot going around.
I went into Lowes yesterday and purchased an oil filter, 4 cycle oil, and 2 packs of blades for my lawnmower that I purchased in March of 2011. I purchased an extended warranty for 3 years with this mower. The warranty also states that I would receive 25% off , including sales tax on select preventative maintenance parts ( including batteries, belts, blades, filters, oil, spark plugs, and tires.) Please see section under maintenance Reimbursement benefit for riding mowers in the pamplet. When I went to purchase this and gave them my extended protection plan, they told me that they “thought” it did not cover this. This went through 7 employees of lowes before a gentleman decided to just go ahead and give the 25% for the oil and filter only. Then gave a 10% discount on the blades. Lowes gave us the pamplet to take with us. I stated that we have always used this and why are we not able to now. We never received this pamplet when purchased the lawnmower. I went to my car and read the pamplet. When I found section that stated this I went back into the store to show them this. The assisant manager, Jesse, came to the counter and said that Lowes DOES NOT reimburse for this. He said you have to call the 1-888 # and send them the receipt and they will send you the discount. He was very rude.. He said he has worked at lowes for 8 years and in all his 8 years they have never done this. I told him I just used this last year. He said no, they have never done this. He was calling me a liar. When I took the pamplet back I ask him what his name was and He said well I have worked at this lowes for a year and 1/2 , maybe they do things differently at other stores. His entire attitude changed when I asked his name. I went back to my car and called the 1-888 # and spoke with James. he said that I was correct , they were suppose to have taken it off in the store. He even spoke with his supervisor. Now I have to mail my receipt to Lowes PO Box inorder to get my money, Its not even about the money. Its about the way I was treated during the entire process. I called back to lowes this morning to speak to the manager and I got Jesse. ( the same person I spoke to yesterday.) He said he was the assistant manager which is just like the store manager and he could help me. I told him i spoke to him yesterday and I need the manager. He started again on the same thing. I told him I called the 1-888# and they told me the same thing I had told him. He still would not listen. I told him to read the pamplet. He would cut me off when I tried to talk. For him to be an assistant manager he needs more training. LOTS. I shop at lowes alot and I dont know if I will be going back after this experience. Just horrible. I am an easy going person and things don’t bother me that much, but this was just ridiculous. Why after going through 7 people doesnt anybody know.. Is it lack of trainning…
Hi my name is Otto Mullen my complaint is about the newburgh store. In your plumbing dept. Your plumbing area in the store is a mess I go there all the time to get plumbing supplies. I work part time for storm king plumbing.Nothing is in the right place the pvc pipe fittings are all mixed up. we install tankless hot water heaters your display for that Is a mess. the hot water heater is displayed upside down. Well I am looking for a full time job been in the plumbing business for about 8yrs ive been in contruction for over 20yrs. I fill out online applaications at previous times at the newburgh store. no response. I am interested in helping you help your plumbing dept and your plumbing dept. but I get no response. Thank You For your time and consideration Otto Mullen Iam hoping to here something from you.
My washer broke down a month ago. I called the lowes company stating that I believed I brought the washer eight years ago, but I brought a warranty with the washer, and it had broken down and I needed there help in receiving another one. I was then told by the appliance department in lowes in Madison heights va that they only keep things for 5 months, and that you only brought a 5 year wannanty so you are out of luck. Call George’s applicance and they might fix your dryer.
I felt like an idiot after that phone call so then I emailed info@lowes.com with complaints because I really need a washer, but my emails were left unattended. So then I spoke with lowes customer care yesterday, and let them know what was going on, and how no one would give me the time of day from lowes. Lowes store manager Christopher Delaney spoke with me on the phone very rudely and told me the only thing that they could do for me is 10% off another washer.
I informed them to check there receipts because I had brought a washer and dryer and the same time and when my dryer had bite the dust that I had no problems getting my money back, and it was on a receipt that I had to sign to get the money last year. And I also informed them that to call Georges applicance in Lynchburg because they had come to my home twice to try to fix the dryer that was under warranty last year. Georges applicance told me that they had come to my home Nov 2011 that lowes informed them that I had brought the washer and dryer in 2010 that it was still under warranty.
I informed Georges applicance thank you for telling the truth. I proved to lowes that I was telling the trurth. I never heard back from lowes in Madison heights. I told Georges appliance that I could take them not believing me but treating the way that they are doing is just wrong. I need a new washer. Mine is under warranty. They found out the truth, and they are still avoiding me. I wrote twice to custcare@lowes .com because they service and customer care stinks. I been treated like a liar, and like I was crap. I pay a lot of money to lowes in appliances. I am on a limited budget. Right now I am renting a washer from hometown rentals in Madison heights va because lowes will not give me the time of day. I would like the payments that I had already made to hometown rentals back. Two payments of $15.99. I would like a new washer that works. I would like someone at lowes to treat me with respect. Stop the crap my life is to short. Call George’s appliance and they will tell you the truth. Lowes in Madison heights contacted George’s but they never worked out anything with me. I need a washer one that works. I was not asking anything from lowes except that they help with with the piece of crap washer that does not work. I have documents in black and white that I am telling the truth. I have it were I have complained about lowes on twitter. I hope and pray that I get a washer that works for a long time from that company.
My last straw was people including the manager all I can do for you is to give you 10% OFF on a washer, and treating me like I the biggest liar in the history of the usa. I need help asap. With respect. I need a washer that works. I need my money back from where I had to rent a washer, because no one at lowes in Madison heights thinks that my business is worth the time of day, or I am worth the time of day. Let get this issue resolved quickly. Thank you.
I purchase a stove and microwave and paid full price for my merchandise to be delivered and install.First of all it did’nt arrive on the day i was promise . It was finally delivered on 04/11/13 the stove was install but they did’nt install my microwave which i paid two seperate fees for installment, I ‘m very disappointed because my microwave was not properly delivered or install they left my microwave outside in the yard still boxed up my mother is 80 years of age she lives along and they left her having to get up and look out the door allnight and day to make sure no one would steal her merchandise. I’m highly upset i think that my 1100.00 dollars was not appreciated at lowes and from being in marketing my self i no people, service, profit is the number 1 rule in retail.
I bought a new refrigerator side by side,the whole side rusted, I bought a new dryer the whole top is rusting,
I bought a new storm door a year a 1/2 ago, the bottom is starting to rust. I have called and complained and I was told all that could be done is sending me a can of paint. Can Lowes not provide home improvement items that does not rust.? I hate to leave Lowes because it is so handy for me but can’t do this anymore. What can be done?
Purchased the new side by side, and 5 months later the top ice maker failed. Had it fixed by the Samsung factory repair company and that night we realized we could not make any of the control buttons to work. The doors had to never-shimmed so the doors would align. This is undoubtably the biggest pike of junk we have ever paid $2500.00 for. Please be forewarned, do not purchase any Samsung refrigerators or washers. Poor quality and Hugh price
I was trying to buy a storm door on Sunday, Feb 3. The doors were located on the end of the aisle. I looked under the sign that was taped basically do not enter to see the price of the door. Leslie said “you can’t come down this aisle, we are working here, can’t you see the big yellow sign.”
I said that is no way to address a customer…he went on to be abusive and kept saying can’t I read the sign. He didn’t stop yelling down the aisle for all other customers to hear. He not only didn’t difuse the situation but I am not going to buy the door now.
When I went to the desk to complain he magically appeared and said he was the manager of that store. He didn’t let me even say a word…yet around all the other employees he wanted to tell me off. I said to let me speak and he said “no I am going to tell you. I am astounded by his rudeness,obnoxious, and overall abusive behavior. It was a disgusting display for any employee at any level within your company. Pia the assistant manager heard the yelling and came over.
Then Greg interrupted and said Leslie was right. The policy is…Who needed him to butt in? Instead of making matters better,they made them so much worse that I was shaking when I left…obviously with no purchase. I am appalled at that he is allowed to speak to customers that way.
well i ordered window black security bars two. spoke to 3 people at the lowes on tunnel rd asheville nc to see what else i would have to purchase in order to put window bars up. nobody knew anything. so i had and email from a christine Dooley a manager there or on here she said go to millworks or ask for a manager to find out what goes with this. well low and behold the sale manager took the bars out of box no extra mounts or nutz boltz or screws so i asked and told him i was told your store would have the rest of what i would need to install these window bars and i was assured someone would make sure i had the correct mounts or screws if needed. as i spoke on chat when ordering this the customer service guy said everything you need to purchase to install is at the store. I didnt get the sales mens name i was so livid that i drove 20 milles to pick up my purchase and once again no one knew what to do at this store. so my husband told them to credit this product back to my card. good thing i lo0oked at the receipt before i left the cashier only credited one of the window bars. So now i am only going to shop at Home Depot. this is bullshit!!! your employees need to be educated. and its not just your store its this whole city!!!!!!! No one can get anything right in this city. I spend my days straightening other peoples mistakes while they get paid for it and act like it no big deal.
I purhase new Samsung Washer Machine4.7 for on Thunderbird and /17,when the nice men can and set it up and ran a test they discovered there was a problem the washing not shutting down on water go in to machine while it was washing (this means that if you dont manually stop the machine water will over flow out while washing, so i decided to call lowes and if they have another that was comparable to this one they say yes it would Whirlpool 4.6 i said i like to have that one delierved now, he check there are none in stock in his store, he said Surprise had5 in stock and told me to call them, Well i call them and i explain i have been without a washer for over 3 weeks, I need machine bad becasue we have4 small kids that live . he said they could deliver it on monday or tuesday, ( That was NOT what i wanted to hear.) so i said there any store that this Whirpool in stock and can fast deliver, he said cal l Lowe at 59thAve/Glendale, they have one, do not what their schedule, the store in surprise by was does not deliver on Sunday,
I lowes at 59th ave/Glendlae and they yes we can delilver on Sunday mornig b 10:15am I was informed that i wouldl have to buy new supply lines from the store or they will not install the washer, the previous installer who were still in my house that they had hook up my line they are fine 1 year old stainless steel and that had no problem do that, lines look brand new, Well long short story i had to buy 2 new supply line so they would install washing machine. I am seeing that company policy goes for different store it appears. I was unhappy with my adventure buying a new washing machinea as i had spent my day firday going to Home Depot who were very nice but did no the machine in stock, so i go to Lowes at Thunderbird and 101 Freeway, and a had negative experience, the went to Frys, they were nice, but lowes prices for delerivey was bet and i also like the warranty that was offer that paid for. the tunderbird and 17 freeway werevery nice to work with and the guys you brought in the samsung washing machine and said they had never install a machine that did this before.. nice guys, but thunderbird store said i would have make all calls and find the machine and make arragement, seems to me he new i need a washing machine really bad, he could call those stores for and find when they could delivery it to me, instead i the consumer who is the reason he has a JOB did his JOB for him, i am disappointed by this experince with LOWES, a new mott for ALL you employess HEY A CUSTOMER IS WHY YOU HAVE JOB We borred money and my went to store and put this on her lowes card to get me a new. I 3 small kids and i do a lot of laundry. Thank you for the experince. Joan Smith
Purchased a Whirlpool Gold Series dishwasher on 01-02-2013. Delivered and installed on 01-09-2013by Blue Water, contractor for Lowe’s Portage, IN. When I thought the installation was near completion, I asked the installer, Frank, if installation was almost cvomplete, he said it was done. The dishwasher protruded from the cabinet, with large gaps on both sides. I said that that was not acceptable. He said that the hole in the tile for the water line would show if the machine were moved back into the recess. I said that would be acceptable. He then said that the board across the rear of the opening was the problem.
The old washer cleared the board, and the design change on newer washers caused the washer to strike the board, preventing it from going further. He called his superior, who told him he could not remove it. The board is apparently glued to the outside panel. On 01-10-2013 I visited the Portage store and detailed my problem to Briana, who relayed it to her manager, who told her that nothing could be done, and my $125.00 installation charge would not be refunded.
Since I have purchased several dishwashers, electric ranges, clothes washers and dryers from Lowe’s, always installed and operating without problem, I felt that Lowe’s would be responsive to my complaint, because:
1. If a design change caused this problem with older washers, the installer should be cognizant of that problem.
2. The board could be easily removed by an installer using a Dremel-type of tool.
3. Had the installer notified me prior to installlation that the board needed to be removed for the dishwasher to fit properly.
Now I will still require his services, at additional costs, to insure the installation is done properly. I felt it was incumbent upon me to relay this complaint to Lowe’s, due to my long and satisfactory experience with your company. I would appreciate your ressponse in this matter. Although I am displeased with this installation, I must say that your sales people, Briana, and the installer, Frank. all conducted themselves professionally, and were extremely polite and pleasant to deal with.
been broke since dec 23 cant get it fixed till dec 30 i will not be buying one more thing from you people if you cant have people who can come sooner than that you need to close your doors i will make sure all i know never buy an appliance from your company i dont blame the guys you contract to do the work i blame you the company for the crappy stuff you sell to us who did use your store for so many things such as our stove our washer and now our washer …. thanks for the memories
I was redoing my sons bedroom so I went to lowes and got three gallons of paint,I am not a painter so I was telling the man what tipe of walls I have he told me what all I needed so I got everything he told meI would need.i painted it 3 days ago and now the paint is chipping of the wall I called the man and he told me I had to use primer under it ok he told me the first time the the primer was in the paint so I would not need anything else I am so mad I spent so much time and money on it for nothing
I purchased a troy built lawnmower @ 1300.00 June 1 0012. A bearing in the rear end came out of its place and the mower would not move backward/forward. The mower was returned to the Roanoke Rapids store for repair. I had to personally pay 32.10 so the service repair center would pick up the mower, fix it, and return it to the Roanoke Rapids store. My complaint is: since it was a factory defect and lowes stood behind the repair I don’t feel like I should have to pay a service center to pick it up and return it. That should be another part of the business of keeping a satisfied customer. I could have carried it to the repair center and picked it up myself a whole lot cheaper. Other than that I am completely satisfied with everything else.
I have purchased several appliances from Lowes, I had no complaints until yesterday 20120210. I purchased a Bosch 500Vision series Washer and Dryer in 2009.
The pair worked fine until I had been noticing that the washer seems to make this noise when in the spin mode. At first I thought it was due to an unbalanced load but it seemed to only happen when washing large loads of clothes.
I purchased the extended warrenty just in case something went wrong . I made a call to the service center and they were very prompt in getting me scheduled for an appointment, when the technician arrived I began to explain to him what the washer was doing and what I had researched there was a possibility that the bearings were shot or the spider needed to be replaced ,after doing his analysis he was convinced that it was due to overloading.
his exact words were” you can only was 5 bath towels at a time”. By this time I was furious because I didn’t feel he really did a through analysis.. he called the Lowes service center and said the problem was due to overloading ..
I called Bosch and they said this model is capable of holding at least 10-12 bath towels at a time.. After talking to one of the service supervisors, If I wanted someone to come out because I wasn’t satisfied with the findings of the first technician there would be a possibility that I would have to pay for the service call if the technician reported the same thing.
This to me was and is still unacceptable. I shouldn’t have to constantly stand in front of my washer hoping that it doesn’t shake/ dance away from the wall or that when the machine (tub) wobbles when doing a large load does more damage to the washer. Honestly if it was within the 90 return period I would have retuned it.
I recently got married to my wife and received gift cards to Lowe’s to design our new kitchen. When we asked the designer what we needed to do, all he said was fill out the design brochure with measurements. We gladly complied to this and returned with the measurements. These measurements included the measurement of our appliances. He designed our kitchen and ordered it. After discounts and gift cards, we were left with about $3,200.
Four weeks later we received our cabinets. A few weeks later we got someone to install the cabinets, cheaper then what Lowe’s would charge us. I gutted my kitchen; appliances, cabinets, floor and all. I installed a bran new hard wood floor and then got ready to install the new cabinets. My installer wanted to know why my fridge was 33′ wide and the over the fridge cabinet was 30′. This cabinet was supposed to be big enough for my fridge and few extra inches for a “standard size fridge”, I was told by the designer. The designer said that he would order a 36″ over the fridge cabinet and replace three other cabinets now that they would stick out past the wall. He charged them to my lowes card and promised that the would come off later. I was told that he would put a rush on it for 7 to 10 days. 10 days later, no cabinets. Now told it would be three weeks. About the same time as a regular. Complained to the manager and he said that he didn’t understand what the problem was and then told me that it was my fault because of my measurements. (?)
I complained to KraftMaid and the could care less.
After receiving my new set of 4 cabinets, I looked them over to find out the two out of four were correct. Two cabinets were shrunk in width and the lengthened in height. Time for another complaint. Now, these new cabinets take 5 weeks to come in. I’m told that they are customed maid in a shop by elves. (?) These two cabinets were charged to an in house Lowe’s card. I am told that replacement’s should be charged to an in house account.
Two and a half months later my kitchen is done and now I am over charged on my Lowe’s card. Two managers and they can’t figure out what the problem is after five days of working on the problem. I am told what he can take off the receipt, but that is it. He can not tell me how much the kitchen cabinets cost now and how much I owe after paying $900 to the Lowe’s card.
Newton NJ Lowe’s Store and Management sucks. The are retarded and don’t know the left from right. You should at least know what is going on and have some sense of what is going on. I will respect what you can and can not do, but not that you are retarded and can’t comprehend what the problem is. Fix the problem.
Lowe’s Corportate Office just forward your emails and phone calls to the local store. Then the store manager respond’s with “I don’t understand and don’t know what I should do.”
When I tell my story to others, I am asked what the designers name is from Lowe’s that desinged our cabinets. I tell them that his name is Russ and I get and oh “I have heard his name and this isn’t the first time he has screwed up.” This was heard from three people. One of these three people works fro KraftMaid. Other’s just say that Newton NJ Lowe’s screws up on cabinets all the time.
They have no back up plan for when they screw and believe that it is never them.
I had purchased a Husqvarna Chain saw Serial#577255810 at store# 2713 (now closed) on August 25/2011. I originally purchased it in the event of trees falling from hurricane Irene. There was no damage to my property, thus it sat on a shelf in my garage. This spring, I attempted to use it only to find that it didn’t work (would start but would die out after a few minutes). I attempted to return it to the store of purchase (Lowes of Manchester) but the store had subsequently closed. I went to the Hookset store and it was also closed. I finally found a store open in New Hampshire (Lowes in Bedford) on March 23, 2012 but they would not except a return due to the period of time that had transpired. They did offer to send it out for service assuming it was under warrantee and I released it to them. They contacted me 2 weeks later and informed me there would be a $187 charge to fix it and that I “had tampered” with it (remember, this is a brand new chain saw). I declined the repair and asked for the customer complaint department. After 2 weeks of discussions back and forth, I received a call from Gail today stating that not only would they not replace or repair my chain saw, but it would cost me $55 to get it back (!). I informed Gail I am extremely upset to be treated so poorly by such a large retail operation, and would inform my friends, family, and employees of this unacceptable customer neglect. She was polite but dismissive felt completely abandoned.
I had purchased a Husqvarna Chain saw Serial#577255810 at store# 2713 (now closed) on August 25/2011. I originally purchased it in the event of trees falling from hurricane Irene. There was no damage to my property, thus it sat on a shelf in my garage. This spring, I attempted to use it only to find that it didn’t work (would start but would die out after a few minutes). I attempted to return it to the store of purchase (Lowes of Manchester) but the store had subsequently closed. I returned it to Lowes in Bedford on March 23, 2012 but they would not except a return due to the period of time that had transpired. They did offer to send it out for service assuming it was under warantee and I released it to them. They contacted me 2 weeks later and informed me there would be a $187 charge to fix it and that I “had tampered” with it (remember, this is a brand new chain saw). I declined the repair and asked for the customer complaint department. After 2 weeks of cdiscussions back and forth, I recived a call from Gail today stating that not only would they not replace or repair my chain saw, but it would cost me $55 to get it back (!). I informed Gail I am extremely upset to be treated so poorly by such a large retail operation, and would inform my friends, family, and employees of this unexceptable customer neglect. She was polite but dismissive felt completely abandoned.
In March of 2011 we purchased 2 Larson storm doors for or lanai in or winter home in FL. We are snow birds and are only there during the months of Nov – April. The doors were special ordered due to the size. We were very happy with the doors UNTIL in rained during the first week of April. Normally, FL doesn’t get very much rain during the winter mos. Subsequently, we never had witnessed much rain while we were here. We had a very rainy weekend and we were stuffing towels at the bottom of the doors to keep the water from coming in.
I went to Lowes and talked with some one in the door department and he suggested a new “sweep”. We bought that but soon realized that didn’t help as the water was running down the handle side and coming in from underneath. I went back to Lowes and talked to the person I was told who was in charge of installations. I was told the person who installed the doors no longer does installations for Lowes. I explained my problem as was told that my “warranty “expired in March. ( we are talking a matter of days here). I told her the brochure that was given to me said “we stand behind every installation”. She said it was in my contract.
I reminded her that the Lowes logo was on that brochure that said “we stand behind every installation” It didn’t say say we stand behind every installation for a year!. She then said she would call one of their installers and have him to come out. After a 3-4 days and since I had the installers name I called the installer myself. He said he had been busy but we arranged for him to come out that afternoon. He looked at the door and said he didn’t see a problem with the door or installation. The problem was the fact that the floor of the concrete lanai was such that in order for the problem to be solved the floor under the door needed to adjusted by putting something similar to “skim coat ” under it. This would allow any water to flow right back out.
I asked him if he could do that. He said he would have to check with Lowes. I didn’t hear from him so I called him. He told me Lowes didn’t want him working on the concrete. I called the Lowes store and talked to Bob who is head of installation. Bob said that Lowe’s does not do concrete work. My original doors had THRESHOLDS which were removed to install the new storm doors. Without thresholds, water can come into my lanai. If the original installer had pointed this out as a cause for a problem, or if the original installer had pointed out to me that water would come in at the time of installation, I would at least have been aware, but to remove the thresholds and then create a problem for me that Lowe’s says is mine to repair, just doesn’t make good business sense.
After years of doing business with Lowe’s and spending thousands of dollars, I am more than just a little disappointed with Lowe’s “it’s not our problem” attitude. It is Lowe’s problem because the problem didn’t exist before new doors were installed. We live in Golf Lakes a mobile home park with 780 units a mile from Lowe’s in Bradenton, FL. Trust me, we do share information in this park about the good, the bad, and the ugly. Home Depot is just blocks down the street from Lowe’s and will become my new favorite place to shop without some resolution to this problem. The store is Lowe’s #1813 in Bradenton, FL. The installation manager is Bob Reeve. We talked to Shannon at this store and the installer originally was a window and door specialist D’Ambrosio and more recently Brandon Risk assessed our problem.
My 77 year old mom purchased tile from Lowes at the location off of Mansfield Rd in Shreveport, LA. Her first appointment was scheduled two weeks ago, then cancelled by the store. They setup another appointment for the following week, would you believe the manger over the tile/carpet section called an cancelled that appoint as well. I called to see what the hold up was and why they continued to cancel on my mom after she had paid all of her money. He became would, which in turned pissed me off. He said my mom did not have a installation appointment, which we knew was a lie. Also, even if she did not have an installation appointment, when you called to cancel each time, why didn’t you tell her that.
No one in their right mind, should have a manager like that working for them. He was ignorant and his customer service was horrible. If this is the best Lowes can do, I will tell my entire family, which is a large one to go to Home Depot. Also, they complaint said they would called back in 24 hours, its been a whole week. Just a bunch of liars.
I called the Lowe’s store in Conroe, Texas about the largest BTU window air conditioner that is 110 volts. Through the automated phone service I was connected to the appliance department where NO one answered the phone for over 20 rings. I hung up, called back and and got an operator who was unable to answer my question because the informationis not on your computer, so she went looking for a person who could. After 17:22 minutes of music, I hung up and called back.
I was able to convince the person to walk over to the air conditioners and actually look at the box and tell me what the BTU size and voltage of the largest window unit in stock. Now, if you reply you are going to give me some cock and bull story about how customer service is always a priority and how you regret the terrible service I got and so on and so forth. But the absolute terrible thing is that your company will do nothing about it.
You will offer no training to your people on efficiency, you will not alter your computers to add the information and you will not install a human to answer the phones in a timely manner. So, by logic, your store and business is NOT about customer service at all, now is it?
I am disabled and on a fixed income. In November I bought a Whoorlpool Cabrio washer that with washer and extended warranty was over $700.00. I normally wait, as most of us do, to do laundry on a specific date. I usually have 10 to 11 loads at that time. I put the sheets in to wash and they would not spin out. I tried everything.
Now I have plates in my back and so does my wife so bending over and dealing with ringing wet clothes is not something we do if we can avoid it. She finally got them hand rung out enough to go in the dryer… We thought that maybe they had just been unballanced or something. The machine is about 5 months old.
Next morning I put on another load and again no matter what the load would not spin. This was Monday 4-16-2012. I called the service number at 12:30 according to thier notes. They said they could not get anyone out sooner than Wednesday or Thursday.
I told them it was urgent as the wet white towels would mildew and we did not feel we could deal with them to hand ring them like we did the sheets.We made the appointment for Wednesday and they stressed that we had to be available from 8 to 5 for the repair man. At 5:15 on Wednesday I called them back upset that no repair man showed and same customer service man said, I can’t call Service Tech to find out why they did not come because they close at 4.
He said we would have to make another appointment and that there wasn’t one available to Friday. I asked to speak to a supervisor and got the same story. They basiclly cold me it was my problem and they could not do anything about it. He said he would set me up for another appointment for Friday. So I hoped that maybe as the Service did not get to me Wednesday they would show up Thursday or call and I would be able to call back and cancel the friday. I waited all Thursday.
Nothing. Friday at 12:08 I called to find out when they would come. They told me I did not have a Friday appointment but that my complaint had been turned over to a suppervisor and that she could not schedule me for an appointment till Monday but with a diffrent company. I asked to speak to a supervisor and was put on hold several times, the call lasted over half an hour and I did not get to speak with anyone but the customer service clerk.
Two weeks ago I purchased a Maytag Washer from Lowe’s. When the delivery men were unloading the washer from the truck The one guy leaned the washer back and water ran out. I wish I’d have told him not to bring it in my house and just take it back. That was a sure sign to me that it was previously used. but I let them set it up in my washroom anyway.
What a mistake that was. the first load I did went fine, after that, not so fine. apparently It was broke when they delivered it. and I think they knew it. I did not use it and had to go to the laundromat. Last tuesday morning before going to work I went back to lowe’s right to appliances and the same salesman waited on me. I did an exchange for the maytag for a frigadare front load washer. which he said would be delivered this coming tuesday and they would pick up the maytag. the delivery date would have been tuesday march 27th.
On thursday the 22nd I called Lowe’s and ask if it could be delivered on the 24th of march instead. The man that answered the phone said he would have to call me back in a couple minutes. An hour later I called lowe’s again to see why he didn’t call me back. another guy told me that I was first on delivery on Saturday Morning.
so this morning at 7:50am they called and said they would be here shortly. I questioned the guy about the washer coming with a pedistal and said about the one they would be picking up. he said he had no idea waht I was talking about. he said there was no pedistal and he knew nothing about picking up another one.
I told him you better find out what’s going on before you get here because if you show up without my pedestal to the washer that I paid for you with be picking up the maytag and I will go elsewhere and buy a washer. he said I will call you right back. 20 minutes go by and I called the store to see what was going on. By this time I am so pissed off. this guy tells me he got it straighten out.
He’s said he’s talking to the delivery guy right now and he ask him what time he was bring it, and the whole time I can hear their conversation and it wasn’t very nice. Then the guy tells me he said at around 11:45am. What the hell happened to first thing in the morning. I tell you one thing right now. this dam washer better be right. Iv’e never had this much trouble getting an appliance before. If this is the way Lowe’s treats their customers you can be sure that I will never buy anything there again.
I pisses me off that I spent $40 dollars at the laundromat this past 10 days when If I would have got a washer that worked the first time, I would have been doing my wash at home. Very disappointed with Lowe’s at this point.
We went to the lowes on Okeechobee Blvd, in West Palm Beach Fl this afternoon Store # 1962. Upon arriving we asked customer service fo help as we wanteed to buy an elctric tankless waterheater but had wuestions we were told they would have a sales person meet us in that depts we waited for 20 minutes and noone came. So we bought our water heater at home depot. While at your store we ordered wood fencing and posts to be delivered and charged $79.00 for delivery we live less than 3 miles away!
When we went to the garden center a gentlemen wrote up the item #’s for the post and the fencing and we asked about a post digger he said inside the store in isle # 27 we could not find the item when we asked another person inside the store she said go to the garden center. Again we bought the post digger at home depot!I would have preferred to buy all that we needed at one store but your employees made that impossible.
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