Longo Toyota

1 complaints

Customer has been without their leased Toyota Mirai for an extended period after sending it for repair on 4/19/19. The hydrogen tank needs replacement but the dealership cannot provide an ETA for the part delivery, leading to frustration and repeated calls for updates.

Generated 6 days ago

Common Issues

100% (1)
repairhasn't got my car backsent back
100% (1)
hydrogen tankordering the partno ETA
100% (1)
doesn't know whencalling multiple times dailyno ETA
100% (1)
Montyparts and service departmentinformed

Complaints

Jennifer Rivera

May 16, 2019
0

I have a Toyota Mirai that I leased less than a year ago. The car was sent back to the dealer on 4/19/19 for repair, and until now i haven't got my car back. I was informed that the car would need the hydrogen tank be replaced and in the process of ordering the part.

I spoke to Monty from the parts and service department in Toyota Longo and he said that he doesn't know when the hydrogen tank will be delivered as he was never given an ETA! i have been calling Toyota Longo multiple times daily and have been leaving messages but no one has been returning my call.

I have been on rental car for almost a month and been paying for that car monthly without fail but the company could not even have the courtesy to call and update their client for the status of the car. i don't think a client…