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LightInTheBox

1.0
14 complaints

Complaints

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William F Fuselier

Aug 4, 2020

Never did receive order # 2006042337739083 for 2455 River Road Berwick, La 70342 I think your a scam and I will have you investigated by the Better Business Bureau !!!

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Shirra Bell

Feb 27, 2019

I returned an item by mail because the company sent me the wrong item, with all the necessary paperwork enclosed and on the outside of the box as instructed.

I requested a refund!

I got no refund!

Now, the company wants a tracking on postal mail.

It seems like they do not want to refund my $116.

00 and giving me the run around!

I WILL NEVER ORDER ANYTHING FROM THIS COMPANY EVER AGAIN!

CUSTOMER SERVICE IS TERRIBLE!!!

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Ron kephart

Feb 16, 2019

I received my order ,it was very nice, except one shoe is a 9.

5and the other is a 10.

5.

I have been trying to get this resolve d with no luck. can you help?

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Marian Paulsen

Jan 21, 2019

I have been trying to get a hold of someone to talk to about my order and I can't find a number to call. so please send me a number or help me somehow.

Thank you , Marian

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Janal

Nov 19, 2018

They stold my cridet card please help me IAM going to press charges

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Baudelia Pelayo

Aug 1, 2018

MY ORDER # 29970779 - I JUST GOT MY ORDER AFTER ALMOST A MONTH.

SHOES ARE HORRIBLE AND SOOO CHEAPLOOKING.

I COULD HAVE THEM FOR A $1.

00 AT A GARASE SALE.

I WANT MY MONEY BACK ASAP!!!!!

NO EXCUSES NO QUESTIONS.

NO DELAYS!

I WANT TO RETURN YOUR GARBAGE NOW AND HAVE MY MONEY BACK!

THAT'S IT!

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James Manns

Jul 26, 2018

I ordered two sink faucets # 04910525 which arrived this morning.

No drains for the faucets were included, contrary to item description and specifications.

I spent my entire morning trying to convey this information to your "so to speak" customer service to no avail.

If this transaction had been dealt with adequately, I would have ordered a more expensive set of faucets, but I am terribly discouraged by this terrible experience!

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Arvind J Madhani

Mar 29, 2018

I bought a cell phone + LED lights for $ 128.

16 from LITB on 5th March 2018.

It was advertised on the site 24 hrs processing and 7=8 days for delivery.

It took 8 days to process and ship on 13th March 2018 to ship as per LITB.

Both were lies and fraudulent activities.

DHL told me on Lightinthebox made shipping info but never shipped items but kept the money.

Today is 29th March no parcel delivered.

Arvind J Madhani drmadhani@gmail.com 1 2249279817

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Alice Hughes

Nov 27, 2016

I received my order for three pairs of dance shoes and was charged £23 by DHL.

I will think before shopping with Light again.

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ted

Nov 3, 2016

If you order with this company, especially a big order you may not received anything because they use Intelcom to cover themselves.

I have had a few bad experiences with LightInTheBox so far.

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eugenia teodora blaga

Oct 19, 2016

I ordered from lightinthebox items worth 237 euro.

Over 75 euro is supposed to be free delivery, but I received a message from DHL to pay 95.

74 euro for delivery.

Now what I want is my money back, this is robbery and will make complaints over complaints everywhere.

Do not believe this scam.

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Jeannie Grace

Mar 12, 2016

I need to complain about LightInTheBox.

I did not receive my order and can not find anywhere how to make contact with them.

Has anyone been able to find a phone number or email address for the customer service department?

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CJ

Mar 6, 2016

Light in the box company is a joke!

I went to the website to try to contact customer service, and the only page was a website with steps detailing a login form to sign-in and complain.

Well, what if I want to call their hotline, what if I want to email them?

No corporate info listed and that leads me to believe they have something to hide.

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michael mitchell

Dec 2, 2015

I purchased an item paid for with my paypal account at LightInTheBox.com.

The invoice order is 15387063 and my ticket number is 11196300.

I even have my purchase number 1511051915387063.

Ordered on November 8.

My last response from them stated I was all taken care of.

This was after I was told they were having trouble with their supplier filling my order.

Now they are saying I have been taken care of.

Have I been cheated?

I tried to erase the satisfaction star at the top to give them 0 stars.

The LightInTheBox.com customer service I have received is terrible!