Liberty Mutual

I'm somewhat confused as to why I can't make my Monthly Online Payment. It's reading that my payment is not eligible to pay Online. Why? Renters insurance.

My car broke down Saturday, June 6 around 7:00 PM I called for three maybe four solid hours no answer for roadside service which I paid for I even called 911 they came out and they tried calling roadside service and they wouldn’t answer I’m going to put this on every social media site that I can because I think people need to know you left me stranded when your motto is you will not leave anyone stranded but

you left me stranded with a broken car that would not crank because the clutch went bad and I needed help and you were not there it’s 2:33 AM and still you did not answer nearly 7 hours so far still trying to reach roadside assistance y’all really did a bad thing now because anything could have happened to me and I don’t know I’m all alone in the car The police pushed the car across…

My son passed away on May 28, 2021. I called to cancel his car insurance, and was told I needed an Executor’s certificate. I explained there was no estate, the car had no value, and there were no probatable assets.

It was obvious the person I was speaking with had absolutely no knowledge of the probate process in CT. I explained that the probate court would not even open an estate because there was no reason to. 00, a full estate would not be opened, but rather an Affidavit in Lieu of Administration would be filed, and neither an executor nor an administrator would be appointed.

I was told to just let the policy expire for non payment. Really!!! What about a refund?. I insisted upon speaking to a manager, but was told I would receive the same response. There has to be an option to cancel…

They added $150 to my bill in the middle of the policy, can't get whole of anyone and can find 0 documents or letters explaining why.

I actually give liberty mutal 0 stars!! Horrible!!! I got scammed into switching insurance company's!! I was told my bill would be cheaper every month if I switched so I switched and as soon as I did my payment went from 149 to 620 per month! ROBBERY!!!

I talk to supervisers and higher ups and I hear there's nothing they can do so I'm that unlucky person that has to be responsible for money I don't have because you guys scammed me!! I will tell people to stay away from liberty mutual always!!! This is bullshit!!!

No wonder this world is how it is because of scammers like you!!!!

Hello-I am complaining regarding the classification of my insurance claim #0457441610-01. My incident was classified as a collision instead of uninsured motorists. This has happened to me before unfortunately but they converted it to uninsured motorists. The manager at the collision company advised me to call the insurance company and have them change it to uninsured motorists.

I did and my agent advised me it was in deed a collision and to reference to my policy. After reviewing my policy I didn’t see where this was a collision. I’m parked at a mall at a open parking lot, someone clearly hits me and left.

The cop even says this happens all the time just contact my insurance company. This is very stressful and I requesting this claim be converted to uninsured due to the nature of my…

Liberty Mutual (LM) has a vested interest in understating the prices of cars that are available to buy in the marketplace. They are indirectly always car “buyers” because they give people money to replace cars that have been "totaled". The game is simple.

How can LM select and manipulate market price data so that they can offer people ridiculously low prices for their "destroyed" cars? To consistently understate market prices, the insurance industry has developed a close relationship with partner companies like CCC ONE (CCC).

CCC is the insurance industry’s car valuation partner (their accomplice) who has helped devise a truly deceptive method of cheating the public. I have documented, in detail, the dishonest (potentially fraudulent) process that LM and CCC have devised to understate…

A lady hit my truck yeah I ordered a tow and have it checked out by your people and you won’t pay for the tow or having it checked it did not run like it does now before the accident I feel like I’m being crooked and cheated and you took four months even to look at the truck ridiculous

Please stop advertising your stupid idiotic Commercials They are so annoying especially those stupid singing Emu commercials! Enough already!

re:Claim number: 045530059

Liberty Mutual's system says the claim is closed. It is not.

The body shop attempted to use the prescribed non oem part. It did not work. The body shop got approval to use the oem part. They filed a supplemental claim and they have not heard from LM

I tried to contact my claim adjuster Marquel Anthony and she is away with no one following up on her calls. I attempted to contact her supervisor Shevonne. I left a voice mail with no response.

LM paid the initial estimate on 5/10, but not the supplemental.

I can not get my car until the Body Shop (Mendham Auto Body 973 543 4192) gets paid.

Please pay the claim .

Thank you, Emanuel Klein 908 781 2561 [email protected]

re:Claim number: 045530059

Liberty Mutual's system says the claim is closed. It is not.

The body shop attempted to use the prescribed non oem part. It did not work. The body shop got approval to use the oem part. They filed a supplemental claim and they have not heard from LM

I tried to contact my claim adjuster Marquel Anthony and she is away with no one following up on her calls. I attempted to contact her supervisor Shevonne. I left a voice mail with no response.

LM paid the initial estimate on 5/10, but not the supplemental.

I can not get my car until the Body Shop (Mendham Auto Body 973 543 4192) gets paid.

Please pay the claim .

Thank you Emanuel Klein 908 781 2561 [email protected]

stupidity in advertising. How does an insurance company expect that I would trust them with my business when the company has demonstrated stupidity in advertising?

I love Lemu the Emu.

The wet teddy bears are disgusting and creepy. Please take them off.

Thank you.

Phillip Brooks never responds to emails. Liberty Mutual does not respond to anything. Claim 22293568 is a year old and the house remains damaged. My adjusters can't get hold of anyone either. Liberty Mutual has had multiple adjusters on the job and nothing gets done.

3rd party is suggesting I complain to the state. they have also stated that this case qualifies for legal review.

Claims # PD000-044-155881-01

I have been calling all week to follow up on the status of my claim and to speak with my 'claims specialists' Dion Foendoe. I have left several messages now but obviously this is of no importance to him.

As a result of the inconsistent and poor service throughout this claim, I decided that as soon as the renewal came due, I would immediately switch to another carrier. Definitely the right decision and one that I do not regret.

Sincerely, Andrew Robertson

I can’t stand your commercials. I don’t think they are funny at all. I can’t stand that bird in the yellow shirt. The commercials are disorganized & difficult to follow what is being communicated. I think the Village People describing how the insurance can be customized would make a better commercial.

You should fire that ad agency & hire me instead.

To start off I am 2 payments behind and been trying to contact liberty mutual via phone aprox 6 times and got hung up on while on hold, Told to cal back in two weeks to make payment, was lied to it was to late, my payment is on the 3 not the sixth, no call backs no email back hung up on when it's LIBERTY MUTUALS FAULT. text the online help text and no response .

I NEES TO MAKE TWO PAYMENTS. AND NO I DID NOT TAKE OFF AUTO ENROLL, MY PAYMENT WOULD BE MADE IF THEY TOOK IT OUT ON MY PAYMENT DATE NOT THREE DAYS LATER, I DI KOT OWE 400 AND SO E DOLLARS, THE COMMUNICATION IS HORRIBLE AND SO IS LIBERTY MUTUAL.

I AM CHASING THIS BUSINESS LIKE MY DIG THAT RUNS LOOSE. I would like to make two payments THE SAME AS MY MONTHLY PAYMENTS, be caught up and go on. I do not want a past bill, revamp my…

Call to cancel my policy and ask if I need pay any fee. The answer was no. But when I got the bill, surprise $414. Called consumer service and nothing was explained. On top of that what kind of company keeps increasing your bill and don't let you know.

Never will make business with Liberty Mutual again.

Claims Rep was very rude! I tried to explain what was going on with my roof and she would over talk me and not listen, she kept cutting me off everytime I tried to talk. I had to actually tell her to stop over talking me and allow me to finish explaining.

I advise anyone not to use liberty mutual for homeowners insurance because this company will do whatever they can not to fix the problem when it comes to hail and wind damage.

I was in a hit and run on April 5, 2021. I took my car to a body shop and when I picked it up on April 23, 2021 there were still repairs that were NOT completed. I reported it that same day to Reginald Hill.

I left a very detailed voicemail for him. He didn’t return my call until late Monday. He told me it was approved to take my car to another shop to supplement the rest of the repairs. So on Wednesday April 28th I took it to Cooley’s Collision.

They got an approval from Wayne murell (I have email) to start work on the car. Just last night at 6:01 Wayne revoked his first approval and told Cooleys that they are NOT paying to fix the car. I pay for full coverage insurance and I’ve already PAID MY DEDUCTIBLE.

My car is still not fixed and Wayne, Reggie, nor Michael Shoemaker were any help…

My new car was not added to my policy. I didn’t double check that the change was made. I was paying my premium on the wrong vehicle. I had an accident. When I called. The person I spoke with told me there was nothing they could do to help.

Months later I find out that they would add my new car and go back 30 days. I don’t understand why I can’t get help with this as I was paying my premium. I didn’t make a medical claim and I don’t want a rental.

I just want the money I was paying to help pay for my car.

Claim agent will not get back to Me I have sent emails and several text messages

I filed an online claim on 4/28/2021 for hail damage to my home in Norman Oklahoma. LM adjuster called on 4/29/2021 and said an inspector would call within 72 hours to set an appointment to inspect the damage to my home - roof demolished- windows broken - gutters and garage doors damaged - etc.

Sunday 5/2/2021 the inspector called and told me the first opening for an appointment was Saturday 5/8/2021 - and then asked to verify the address in AUSTIN TEXAS where he would meet me. Wrong state - wrong city!! 2 days later after messaging and calling the adjuster at least twice on Monday 5/3/2021 I have not received a response!

If the rating allowed a zero or lower that is what I would give the adjuster assigned to my claim! I have several policies with LM and not one of them has a TEXAS…

I have paid in full for policy 6/1/2020-6/1/2021 and Jan 11,2021 revoke tag and license do to 4 non insurance fr in Tallahassee from liberty and last one is June 23,2020 when it’s denied and iv been blocked by liberty iv paid 1266.77 and policy was 1151.00 aov2435417501 I can’t upload wont except my proof dawn smith 9542262059 6105 brandywine drive north margate do 33063

Policy is under Nick Blankenship. I am extremely unhappy with the way my claim has been handled. I have $1500 limit on my rental car when a claim is filed, and I haven't even received my settlement money and my claim's adjuster made me turn my vehicle in.

Furthermore, I had only used $799 worth towards my $1500 limit. I'm angry. I'm left without the money and no rental to look for one. What is this customer service. I should have it in a day or 2. This is why I had rental on my policy, so I could utilize it If I needed too.

00 went to my repair shop as I requested. 00 and some changes. 00 nevertheless I have yet to receive any of my deductible of $300. No transparency, no communications, no emails and no text messages from my claim specialist STEFFANY ANDREWS.. horrible customer service.

I never held any policy or done any business whatsoever with “Liberty Mutual,” but am being sent to collections for a debt I do not owe.

I called around to many places to get quotes on homeowners insurance back in October and the woman on the phone assured me that I was not committing myself to a policy with them unless I signed the paperwork that she sent over via email--which I never signed.

I am now in the process of disputing an erroneous debt of $305 dollars.

There was action needed back on Oct 25, 2020 to sign the documents to begin the policy, which we never signed.

I also reached out on April 7, 2021 since I was still receiving spam emails from them about needing to pay for a policy I never agreed to.

yo quiero que alguien me de una respuesta ,porque estoy muy enojado por el trato que me ha dado la compania liberty mutual ,me siento que me han robado mi dinero,aller llame para cancelar mi aseguransa ,la cual la acabo de pagar el dia 17 abril hasta el 17 de mayo ,y la senorita que me atendio me dise que al cancelar devo pagar 398 dolar porque segun ella ,ellos cobran atrasado y despues es que paga es decir segun ella el pago que ise el 17 de abril cubre el pasado mesde marzo ,es la primera vez que oigo algo asi porque todas las asegurnasa cobran primero para que este cubierto ,no al contarrio como ella dice vives asegurado nun mes free y despues te cobran ,entonces aller 30 de abril me cancelo y tengo que pagarle 165 dolar y del 30 al 17 no tengo aseguransa que ya estaba paga entoces me…

I filed a claim with LM because Painters I hired flushed scrubbing paper towels down my toilets for 6 days backing up my entire plumbing system. I called LM the day the water showed up in the basement. Was told THREE different stories by LM agents. All three were wrong. My deductible was $1,000.

My claim number is 044735854-01. Gustavo Lopez is my agent and is horribly worthless. I never received a single piece of paper about this incident from LM through today, however, I received a communication this morning stating I owe them another 1k, three weeks after I the job was completed.

I filed a complaint with the Presidential Services of LM speaking with Audrey. The reconstruction people LM hired, not me. This is a fight between the reconstruction company that LM hired, who I paid $986 to…

We have been given the run around concerning our home owners claim #044940918. It is still unresolved since the beginning of March!

on 4-20-2021 even though I had canceled policy on the 17th of April. I called again was told the money would be put back in 3 to 5 business days. Called back today to discuss the errors and was told, which is on tape recording that for me it would be 15 days, May 3rd.

This came from a resolution specialist named,Brett H . It took seconds to draft my account for a cancelled policy on the 17th. It is the 27th and I am amazed at all the discrepancies given . Three to five days to fifteen days.

I will never conceive that a company rules change with no accurate information on policy refunds. At this time I would not and will encourage insurers to not choose your company based on the way I have been treated about my own money.

When I asked for the corporate number the resolution specialist…

Policy Number: X6082083. Claim Number:041432726 In December 2019 we had hail repair done on our car by Dent Concepts, an approved repair provider of Safeco Insurance. When one of the dents was removed on the right window post the paint chipped.

Dent Concepts does not do paint repair but the repair technician bought some car paint and covered the chip. When we took our car to a car collision and paint shop for other damage, the shop saw the ‘repair’ to the right window post, they also found paint cracking under the clear coat on the hood.

Due to COVID-19 all Safeco offices are closed and damage is viewed through pictures sent to Safeco. The pictures were sent to Safeco per their Covid-19 policy. When Safeco did not respond to the pictures a week later the shop went ahead with the repairs.…

Hello,

I submitted the invoice i received from the hospital for my daughter Victoria Puig related to the car accident with the claim number 043868143-03 two months ago. I have not heard back from Ivory Delima, my Liberty Mutual contact person, regarding this case. She has not answered none of my calls nor my last emails. Since that invoice has not been paid, a credit collector has called me two times to collect that amount. Please, could you help me with this case.

Thank you so much,

David

My brother was run over by some one who claims to have insurance with you I have been passed around for close too two weeks and every time I get a hold of somebody all they tell me is they're trying to verify that the insured has liability should be pretty easy to do that all you should have to do is check a computer or call him I don't understand why I'm sitting here without a vehicle waiting when you're insured reversed over me I've tried to be patient but

it seems to me that you guys are out to make money and not follow through with the insurance part of it

Requested Fs-1 form to be sent to dmv. Customer service states it takes 2-3 business days to process this information electronically. It cannot be faxed, emailed to the policy holder. In the age where every company to include the dmv used fax and email, I am very upset that this has further delayed registration of my vehicle.

Wort commercials ever. Hire a new company

C.f.

00 paid it. 00 or you will be cancelled. I paid that bill in full. Then I call after 35 min on speaker someone finally answered I explain my consern I get this story that I oued you money before you sent me a bill never heard that story before how can I oued you more then the bill.

But anyway not expecting anything from you just want you to know that I will be changing insurance company. On the phone right now with state farm. So much for being a good standing costumer. And you will be losing my son's account also.

Did recommend to my mom but called and changed that. I will be posting this on Facebook

I had taken out full coverage on all 3 of my vehicles. My husband had an accident in which he totaled his car (no other vehicles involved) and was told that I only had liability on his car (the most expensive one on my policy.

The representative for my claim refuses to communicate at all and I've left message after message and sent emails. I have a copy of the original policy so it looks like I'll be hiring an attorney.

Called to get an auto insurance quote. The rep Ashley was rude and not willing to answer any questions. Do people really sign up with Liberty for insurance? 17 - wish I could give a 0...

I’ve been dealing with Tanish Clark over a month or so trying to get my check to get my truck repaired. Someone that hit me got this Jenkee insurance. It’s not my problem or fault that they are having technical problems and I’m not receiving the photos, but when she sent me to a shop the man wanted to take a part off my truck look it’s raining like I told him are you going to pay for a paint job from rust.

Tanish has given me nothing but the run around and her favorite word is I’m getting ready to sign off for the day I’ll check it out tomorrow. So I asked for her boss information she stated I let her know but did she reach out no so when I called what I get a voicemail.

So I asked for her boss that’s when the line got silent I let her know that also. Please don’t get no insurance from…

they lie how they set up account change info on there end just to make policy . i have issue now they never added me to home policy only auto policy . they cheat they way thought there system and some .

they added two same name just to increases price . worsts company every skip it at all cost . they will fake half of your info

Yes I have a work related injury and I had this injury. In November and until This day . They have not compensated me at all whatsoever. So I currently have a private attorney now. In hopes that this situation would get resolved.

And still my attorney has mot gotten a response from them. Plz don’t contact me. If so kind contact my attorney. Attached is his contact info.

Customer service representative was very rude , was on hold for 45 minutes and she wouldn't allow me to speak or hear my concern , disconnected the line . HORRIBLE EXPERIENCE , I am an insurance agent and i will make sure that EVERYONE that i come in contact with to know NOT TO DO BUSINESS WITH YOUR COMPANY !

I have been with LM for 5+years, even received a letter stating that mt first accident wouldn't increase my premium due to my record. On Feb. 9, 2021. I filed my first auto claim (044727223). I was advised to take car to Walker Chevrolet in Nitro, WV who gave an inflated estimate of over $4000.

In turn, I took it to Board and Sons in Charleston who said they could fix it for $1500. Erica told me we had to use the Walker quote which totals my car. I objected, but she said a person from total loss would call on Monay, March 8 to give me options.

I still haven't received a call. I have continued to make contact with Claims, but I am always referred to Erica where I get messages and no return call. I have read this is a tactic used by several large companies to keep from paying claims.

My…

I filed a claim because I had a deer the day after I got my car back ice and snow had built up overnight about an inch in my driveway enough that when I back to out of my driveway the cheap aftermarket bumper that they replaced cracked in snapped I didn't even have the Carver 24 hours in the cheap Chinese garbage that they bought instead using an oem part as they should have Broke now they refuse to replace it with an actual OM part or a part of any value in quality and

told me to do another claim

I am writing to let everyone know of my dissatisfaction and shout it loud that Liberty Mutual Claims Department is a sham! I have a brand-new car 2020 Toyota Prius Prime Limited which was destroyed by an animal during this COVID-19.

The car stopped and was towed to a Toyota Service center and I was given a loner. After diagnosis the Toyota Service Manager promptly mentioned me to contact my insurance as it a comprehensive claim, not Toyota RELATED! the coolant harness was chewed by a rodent because of which the engine overheats and the car stops.

Luckily, I kept the deductible $100 because it is brand new and a complicated car. I filed a claim immediately (claim# 043029169) and the guy named Beni Kashambala (Ph-508-621-1437) was assigned to look into my case. It took 5 days for Liberty…

I have asked them 3 times to send my MOFCU a copy of covered ins and I just now saw on my truck that they added there own ins witch is over 1200.00 . Plus my bank charged me 30.00 in nsf fees for a ach that should not have went thro. II asked them to call my bank and they said they can’t. So for there mistake I have to do the leg work. I need all this taken care of ASAP I do believe I made a mistake by changing ins company’s. I have never had this kind of trouble

Sincerely

Donna Byrd Randy Brumbeloe 936-223-6111

did not cancel current insurance provider. 10/21/2019 received email from liberty mutual stating my premium would be increasing to $1945 annually. I emailed back to cancel policy,was more than I was currently paying. followed up with a phone call to confirm cancellation. stopped payment.

on 01/2020 received notice from collection agency concerning premium due. 6/25/20 I receive another collection notice. in the meantime I did switch to another insurance co. both my new carrier as well as my previous carrier had no knowledge of DE.

requiring a letter of cancellation.

I had a stalled vehicle and contacted liberty mutuals 24 hour hotline and after submitting my information I waited to towing to come nobody showed up after 3 hours I called back they had no record of my call and they resubmitted again and everything was submitted wrong again and I’m still on hold for 2 hours and with a stalled car!!! Nightmare horrible service!!

Im working with Kayla out of California Safeco who is imposible individual to work with who is prolonging my claim. She wants it done on her time and how ever she wants but I’m the one paying for my home owners insurance.

I’ve been out of a home for 3 weeks and possibly even longer she only approves my hotel accommodations week by week with a family of 8. She usually approves my stay the last day and minute before I have to leave.

It’s very unprofessional and inconvenient to my family because I have to repack all our belongings and pack up the car. To only receive a text message saying our stay has been extended and then having to unpack again all four of my kids belongings.

She’s doing it in retaliation ever since the company she initially hired to do work in my kitchen started to lie…