LATAM Airlines Customer Service
Rated 1 of 5 Stars
Based on 1 Complaints

Contact LATAM Airlines Corporate

Toll free phone number: 1-866-435-9526

LAN Airline is a former name of LATAM Airlines, which is a Chile based airline. The parent company, the LATAM Airlines Group is ranked as the largest airline holding company in Latin America. The hub of the airline is situated at the Comodoro Arturo Merino Benitez International Airport in Santiago, Chile. The airline travels to a total of 66 foreign destinations and domestic destinations. The fleet size of the airline is 125, which makes it one of the largest airlines in Latin America.

The airline was founded in 1929 as Linea Aeropostal Santiago, which was later renamed to LAN Airlines in 2005 and then to LATAM in 2016. The current CEO of the airline is Enrique Cueto while the yearly revenue is more than five and a half billion USD. It is currently a member of Oneworld airline alliance. LAN was renamed as LATAM after its merger with Brazilian TAM Airline.

To book an online ticket, or to learn about the flight timings and destinations, you can visit their website, You can call them at 1-866-435-9526 , or if you want, you also have the option to email the airline at The head office is based in Presidente Riesco 5711 20th Floor Las Condes Santiago, Chile.

You can also connect with the airline through their social media pages like Facebook, Twitter, and Google+. It is not a BBB accredited business as it is not based in US but overall feedback about the airline is average. 

Experienced poor service? File a complaint here!

LATAM Airlines Contact Information

Report complaints to corporate and get satisfaction

  • LATAM Airlines headquarters address

    • Presidente Riesco 5711 20th Floor Las Condes
    • Santiago,
    • Chile
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours


Browse reviews of other Airlines

Top LATAM Airlines Complaints

Browse more than 1 reviews submitted so far


I bought an airline ticket in November 2019, where the day of the trip was for 05/28/2020, tickets for 2 people, my wife, and I. Origin: Goiânia and destination: Rio de Janeiro (SDU), round trip. The trip for 05/28 was canceled by the airline, they didn't even contact me to inform about the cancellation, I looked on the website and called the agency where I bought the tickets (, well, the tickets were rescheduled for 09/14/2020. At the beginning of the month when checking on the Latam website, I see that my tickets that had already been rescheduled for September, were canceled again, without any prior notice, I had already made new hotel reservations. Now to make matters even worse, I contacted Latam and the travel agency to see why the tickets were canceled again, both said they cannot say the reason for the cancellation, and that I should choose a date by May 2021, well, I chose a date at the end of May 2021, considering that if I chose another date that year, it would probably be canceled again. But at the beginning of the month I receive an e-mail from the travel agency informing me that Latam only allows for one rescheduling without fee, and that now I would have to pay a difference of R$ 966.06 Brazilian Reals to reschedule these tickets! It seems like a bad joke with the consumer, I didn't understand anything, because they cancel my trips twice, without any notice, and now they want to charge me to reschedule! Since I, the customer, never canceled anything! I really need your help to resolve this situation.

I need a solution, I call they inform that (LATAM) is overcharging to reschedule my tickets! I call Latam, tell me to call, in this way I am, without tickets, without a refund, without rebooking!

I already had my tickets canceled 2 times by them. I need a solution, as there are no conditions and of course I´m having so much trouble with these cancelations of tickets that were not canceled by me! This makes no sense. That way I'm being harmed 3 times !!!

Have feedback for LATAM Airlines?

Thanks for your feedback!

Sorry. Please try again later!