Customers report significant quality degradation in Kleenex products, with tissues becoming thinner and easily torn. Major operational issues include tissues not properly dispensing from boxes, excessive lint/particle shedding, and occasional chemical odors. Long-time loyal customers are expressing disappointment and threatening to switch to competitors.
Common Issues
I recently switched to Kleenex from another brand as I thought Kleenex would be the superior tissue. I am so upset that when there are 15-20 tissues or so left in the box, that I have to reach my hand into the box to get a tissue.
This ruins the plastic guard and also forces you to use way too many tissues, which then it's a waste. So after buying 3 boxes, I've wasted nearly 60 kleenexes. Reba
I've been using Kleenex for years and this is just absolutely unacceptable. Using this product I found tufts of some unknown material coming out of the tissues! It made a mess and got everywhere and was absolutely horrible. This is ridiculous and I expect better.
I will be sure to make this blowup because this is the second time this has happened.
On Wednesday around 1.30pm, the Kleenex Cottonelle 24 pack was being advertised and sold for $11.00 (at Campbelltown Mall Woolworths) not as per catalog effective from Wednesday19/10/2016 for $9.00. I had to buy a different pack (ie. Kleenex Soft & Strong 24 pack for $9.00) , the self service register did not print a receipt either (which is not the first time) and I had to move on as there was a long line behind me.
Very upset about the Kleenex I bought the other day. They are not as soft as I remember at all. Maybe it's crazy to complain about something that is so cheap, but I am a loyal customer who has been buying Kleenex brand tissues since the 90's.