KFC

I am allowed 30 minutes for lunch. In the past I have had to wait in drive-thru for over 20 minutes to get food. Today I actually go in. One girl waiting on people during lunch rush. 3 employees outside smoking. One had her kids there and left them unattended. One being an infant in a baby seat. Manager finally came in, took my order and put my food down to cook. 25 minutes later, I had to ask for my food. She said oh yea. Grabbed it and now I was 2 minutes late for work. Might not be much but I am a sticklar for being on time.

Employees are very dirty and unprofessional. Needless to say I will no be back to this KFC that is located in Osage Beach, MO Very poor work ethics. There were even a couple of guys talking about it and one let me go in front of him because he was just getting…

I picked up two of your 9 pc family feast last Sunday and I have to say I ordered the Original like I have all my life. This chicken was terrible. The coating was tasteless and was definitely not the Recipe we all have grown to love.

I can’t see you staying in business as I don’t intend to purchase anything from a KFC. To bad it was once so good.

First. The food was subpar. The table was dirty and place was empty so no excuse.

Third the tray our food was on was simply put gross. There was dried food and not just a little bit but a lot. We go there about once every two weeks. But after that it may be hard to go back.

The date was march nineth at approximately two pm. Thank you for your time.

The KFC chicken I purchased on my last two visits to the Riverdale, Ga. KFC has been very dark and hard. I purchased the extra crispy, but never expected to receive extra burnt. I have purchased from this location for as long as it has been there and have always received excellant properly cooked chicken until my last two visits.

I thought the first time well they just have a new employee, but after getting this last batch it is obivious that the vats are not being cleaned properly. Flakes of burnt crush seem to sprinkle the chicken. Either they are not straining the grease before using it again the next day or changing it out when they should.

Plus are their timmers broke? The chicken has a dark look to it, hard and has a burnt ordor and taste. I said something to the manager about this…

I went to KFC/Taco Bell in Exton, PA, after I got off of work. I am also in the food service industry, a server at a popular steakhouse. And I usually love Taco Bell. I got there at 10:15, after leaving my work starving!

I sat for 15 mins for my order and one guy in front of me. I was served at 10:31.  Couldn’t even eat the second one, made me sick.

On Sunday afternoon, 2nd March 2014 i went to Cresta KFC at Cresta Mall and ordered a 15 piece bucket and two coleslaw”s. It was a take away. I was requested to wait 18 minutes because they were still cooking the chicken, which I did. i took my order and drove home and when i sat down with my family to enjoy supper I noticed that from the 15 pieces bucket i had purchased, none where drumsticks.

My three boxes of 5 pieces each were packed with 1 side breast and 4 small pieces of chicken. why did they even bother to put all those small pieces in three boxes because all those little pieces would have fitted in one box. Furthermore as we tasted the chicken, it resembled nothing of the original KFC taste one is used to when you buy chicken from KFC. It was totally blend.

I was not impressed…

Worst service ever. We attempted to order. Potato wedges, no wedges. We attempted to order pot pies, no pot pies. We attempted to order Mac & cheese no Mac & cheese. The staff apologized, however, it did not end there we have been in line at the drive thru for 28 minutes and we are still not to the pick up window. Sad to say but the drive thru lane is narrow and you cannot easily remove yourself from it. My time is valuable as is yours.

 

On April 18, 2013, we came to eat at the KFC on Brentwood Drive, Columbus, IN. 68. This meal was undoubtedly the worst we’ve ever had. The so called boneless “white” meal was not at all ” all white”. It had lots of dark meat in the pieces and was mushy and not the least bit crisp.

The potatoes had a strange taste to them (we usually enjoy the potatoes and gravy very much). The gravy was even a little watery. The biscuit and drinks of course were okay. But, again the chicken was soooooo disappointing and so we ended up just throwing it in the trash along with the potatoes.

I considered just forgetting about it but then decided that was the wrong way to go. Thus, this e-mail complaint. If you are calling it “white meat”, you should reassess and…

i entered the store at 8;15. there were three people at the one register that was open. I know this was real stupid but—- I placed my order which was special 6 piece leg and thigh 2potatoes 2 slaw. by now my wife had called inside to see if i was ok.

after i paid they informed me that they did not have any slaw. I asked for my money back. then the manager told cashier to go get slaw from somewhere. when i went in at 8;15 all the trays were cleaned out like they were closed already I informed the manager that i would complain to corporate about this and she said this was the way they scheduled things

 I kept going back and I complained to the employees about the salty chicken and each time they assured me I would now recieve a normal batch. Wasted my money and didnt get to feed my family. I have made the last mistake with purchasing your food.

We now go to Church’s chicken.

Four of us tried your new boneless chicken this past Thursday, May 2, 2003, at the Muscatine, Iowa Restaurant . We were all disappointed-the regular recipe which it features certainly had too much pepper in it. It was almost not edible.

I don’t know if the restaurant makes up the recipe or if it is supplied to them. We will not be purchasing it again.

Store #j625009 in irving texas we went through the drive through and ordered our food. we ordered a buy one get one free boneless chicken meal with a coupon. outside the sign said 20cents more. i have never had this this problem there before .

Last night I consumed the Ultimate Zinger Box, I later became so sick I had to take the day off work and go to the doctor. The doctor said it was Food Poisoning. The cost of medication so far is $27.00.

I would really like someone to call me about my complaint i sent my son to the kimball tn kfc they said they had to cook chicken and would bring it out it 45 min to get order after i called no one anwered the phone i had to get him to take his phone in the reataurant for me to speak to someone they were rude said they were busy never apologetic it is rideiculous service i would really like someonme to call me at 605-3585

I was at the restaurant this evening 5/2/2013 around 7:30 pm, with my mom and toddler. So after I order my food I began to wait for it, it took a few mintues. So after waiting and watching the employee do basically nothing. I decided to ask the young man what I was waiting for. I got no response. So I asked again, and he was really rude. And told me dont ask him anything because he dont take orders. So the young lady that took my order came over and informed me that I was waiting on the shrimps. I said ok, how long. Before she could answer the young man came over to us with the shrimps in his hand in a colander. He asked me if the shrimp look done to me. I jumped back and so did the young lady cause we thought he was about to throw them on me.

I feared for my life and the safety of my mom…

Place my order for 12 tenders and was told to pull to side door, they were dropping some fresh tenders. Stated it would be about 5-7 minutes. This was at 3:57 pm on May 1, 2013, I waited until 4:22pm and called inside from my cell phone and was told they were on their way out to my automobile.

At 4:53 pm, I entered t he store and asked if my order was ready yet, and was told, “Yes”. This was a ridiculous situation, and I feel that I will never return to that store. The service was terrible.

First off, I do not make complaints about service, BUT in this instance I am making this complaint for the reason it isn’t the first time this has happened to me. It is the 3rd! I or in this last instance someone went for me.

We both ordered the same item, and got two totally different orders. This location needs some training in the worst way! Service is extremely slow, and incorrect as much as it is right.

April 24 13′ I took my pregnet wife and I out on a date. Dinner and a movie, she was craveing KFC’s mash potatoes . We went their and ordered 8 pc boneless chicken, 2 sides, wings and a drink.

Waited patiently 10 min for hot white meat and cold dark. I asked what she can do about it like a refund and i was told she cant do nothing about it and would have to talk to the district manager Stan who runs the rice lake Wisconsin division .

What, to get my 30 bucks back for chicken I had to throw out. Im talking to him tomorrow Friday the 25 th to resolve this and if my refund Plus this stupid effort to right the right I will have to take further actions.

Thank you for your time

Within the past 2 hours my husband and I went to the KFC on Mechanicsville Turnpike in Mechanicsville, VA to order and eat our dinner. My husband uses a walker and we do not go out often to eat because with his second condition of Parkinsons he feels embarssed with his shaking. Today was a good day and we decided to have a treat. Well my experience was certainly not a treat. Went up to the counter and told the clerk that the order was for there. I wanted a 3 piece dark meat with mashed potatoes and cole slaw and before I could go any further she was busy in conversation with another clerk behind me about someone in the back. Then she ask what sides I wanted.

I repeated myself and proceeded to order a 6 piece chick strip meal with the same sides. She ask about drinks, I asked what sizes…

This store is a couple blocks from my house so after several bad experiances I have continued to try and find a good one. This time is the last i will ever go back. I will now be going down the street to Poppeys atleast there they get your order right and treat you good. I stopped in at 9pm on 4/11 to get a 6 piece strips and a swirl. I was told to wait they would be right with me in drive thru. 4 minutes later as the 3rd car pulled up behind me someone came on and rudely took my order.

They told me if i wanted that then i would have to wait 5 minutes…i agreed. I pulled behind the vehicle at the window and waited 5 minutes before they drove offi checked the time because this has happened before and did again this time. I was asked what my order was and when i answered was told…”Oh yeah…

We go to KFC in queanbeyan NSW Australia as our choice of take away and two nights in a row we had issues the first night it was 8:30 and they had run out of chicken except nuggets and popcorn chicken to me that is not good enough. The next night we went to the same store And there was no burger buns. We went again tonight April 1st and went through drive through I was served by 3 people at the same time all asking the same things. I had to ask twice to be served by only one person as I could not understand what was being asked.

This than resulted in the staff getting my order wrong thankfully I had checked while still at the window and the staff after a grunt or to changed the food that was served. We saw the manager standing out the front of the store having a smoke as we drove up…

Until recently, I was an employee at KFC in Big Stone Gap, Virginia. While I was there a suffered through the worst working experience of my life under the management of Cathy Ryan. She should not be allowed to be a manager and if any managers above her were aware of some of her actions I’m sure she would have been relieved long ago.

There’s a long list, so I’m not exactly sure where to start so I’ll just start with the reason I quit. She threated to write me up for refusing to serve people with lettuce that was three weeks out of date, telling me that if I didn’t put it on there that it was a refusal to do my job. She wrote me up once for using my cell phone while I was breaking down boxes, even though I did not even own a cell phone at the time and when I told her that she told me that…

I must advise you of two of the most gross events that I have witnessed in thirty years of visiting food establishments. I am currently sat in kfc green plaza in Alexandria, Egypt, where ac member of staff has just used the brush that he was sweeping the floor with to then sweep down a table top.

After this he used the same cloth to wipe a tray. Another member of staff took this that and placed food upon it. If I was you I would check my insurance for cover against lawsuits for food poisoning. I can guarantee that someone will become very I’ll if this practice continues.

The Kentucky Fried Chicken location on 65 Highway Sedalia, Missouri 65301 is very poorly run. Every time that I have stopped ( almost every Saturday evening ), there are several unprofessional young staff members. e. at the front register is unattended; it is impossible to order off of the menu (when trying to place an order, after a long wait for staff to come take the order, the answer is always “We don’t have that item ready tonight if you would like to order that you need to call ahead at least 20 minutes”).

Tonight 01/18/2013 a customer had taken the time to call ahead for a large order, and he had to stand and wait for at least 45 minutes, because he was repeatedly told by at least 3 staff members that they hadn’t received the message that he had placed an…

I went to the KFC on York Rd in Towson, Md. Went through drive thru paid and was told to pull into parking lot while they made my chicken. The restaurant then caught on fire and I never received my chicken.

While that may seem insignificant to KFC (as I reported it to their customer service website and never heard back) I believe I should get my money back. That money is important. I understand there was a challenge that day, but I expected a response.

I will not return until this is taken care of and I will tell everyone I know.

I visited the KFC northland today, I asked for 8 chicken thighs. I was told I can’t have it because KFC needed to keep some for other customers!!!! What kind of policy is this! Isn’t the customer KING! Because telling the customer in front of you that you can’t offer them something because you have to keep it for other customers!!! Seriously!!!

The assistant manager clint Wilson was not very friendly neither , what’s with the whatever you say attitude!!!

On the 19th of January 2013 At bently bridge KFC wednesfield We ordered at a drive through was asked to wait in a bay As they was awaiting on fries. We was waiting 10mins in a bay and another car pulled up Next to us they waiting 5mins their food arrived We waiting a further 10nins before my sister sally flavin Went in and asked we’re our food was.

When the food did arrive we was short of gravy and popcorn chicken This resulted in a further 10mins of our time waiting on food we was appalled with this as my sister sally flavin works in a macdonalds restaurant as he knows this waiting time is unacceptable Especially when all we was waiting on was fries they said. This is ridiculous service at such a high rates company we are appuled with this service and would kindly appreciate a…

My family and i went to KFC for dinner in Balch Springs Texas on a Wednesday night we ordered a two piece dinner all white the chicken was so dried out you could’nt eat it. We also ordered three chicken fried steak dinners and two chicken sandwiches.

we stood there an waited at least fifteen minutes to place are order and when we finally get up there they decided to change there money drawers out wich took another ten minutes or better. It took at least twenty to twenty five minutes to get ate food after we ordered.

Went to get silverware and condments and there were none it took another ten minutes to get them buy time everyone got the crappy food was cold. So we finally went to the counter to ask for a manager and was told there wasn’t one there so we left.

Called the next…

I visited this KFC store #j235014 after work at 325 Boston Ave Bridgeport CT. The employees were very disrecpectful and uncaring and rude to customers. What I saw was that customers were begging them to work. Within 10 minutes at the store I saw four argruments with customers at the time especially the employee named “Shanece”.

She was very rude, unconcerned to the needs of the customers. She had no customer service manners at all. She was rolling her eyes whenever someone would ask her for something. I don’t think the Colonel started it this way or else they would not have a job today.

I hope the district manager get this message and really retrain those girls who worked there at 6:40 January 09, 2013 and talk to them. They need better customer service training. I…

I just sent a complaint about the ridiculous sandwiches I receieved from your company. Twice.  I would appreciate my money back as I threw away both disgusting sandwiches. I think I at least deserve some kind of compensation. Otherwise, I will never return and I will advise many others not to.

And simply telling my story will be more than enough for the people I know. Word of mouth is the harshest advertising around. Maybe you guys should treat your customers better and have a little more pride in the product that you produce and hand to your customers on a day to day basis.

At 6;37 ,1/8/13 we ate at the KFC in Durant Ok, 74701. We ordered 4 chicken littles and a medium fries(what you call) fries. As the young man was filling our order ,He put the dreges of fries in the container.

I said that we would like fresh ones. No problem. After 12 min. he came with our potatoes. I put half for my wife and half for me. My wife said her fries were hard and cold, mine were hot.

The clerk put fresh fries on top of the order that I refused. I went back up to the counter and told him what he had done. He said sorry as he turned around and went to te back. I did not complain that the buns were stone cold. Worst time at KFC.

49 plus tax for potatoes which should been trashed. Called the store this afternoon. asked for Mgr. Shift Person would not let me talk to the Store Mgr…

I went into the high street Leicester uk branch of KFC, and asked if they served halal meat? As i heard that certain kfc resturants are serving halal, The staff member informed myself that yes they did, I was horrified beyond words, I asked if there were a choice of halal or non halal?

The staff member informed myself that no its all halal in this branch, as she turned her head and shrugged her shoulders, is this true? If so, how many weeks/months/ years has this been been the case? If this is the case I have eaten halal and had no idea I was eating it, as KFC did not advertise the fact, I am very unhappy by this, it’s not a matter of taste!

halal tastes the same as humanely killed meat. it’s also a matter of principle, it’s also a matter of animal welfare. I will be…

I went to KFC today, 3 Jan 13 at 10:43 a.m. I was charged $21.99 for a 16 piece bucket of chicken then 2 dollars was added for 8 pieces of dark meat and 2 dollars for 8 pieces of white meat, why am i being charged 4 dollars extra?

today I had the first terrible experience with KFC, junction branch, which totally break the trust with your stuff. I couldn’t believe myself when arrived home opening the order in front of my guest to found less amount of chicken pieces to what I ordered?

I visited KFC junction branch around 1:30pm today 31st December 2012, I ordered bucket 21 pcs together with other items for takeaway, I only found 17 pcs were placed in the bucket by your employee name “ Pascha”. I immediate came back to the branch and report the case which she denied and also your supervisor.

They were even willing to listen to my complain or trying to accommodate the problem. How could the remaining 5 pcs disappear? This is an outrage to any customer who comes to KFC to be cheated that way!! I’ve never had any such…

We have got carry out on 2 ocassions and the rolls where so hard you could not eat them. I filed a complaint after the first time and nothing happened. So I guess I need to go on facebook and other places and tell everyone I know how crappy the food was and the company doesnt care…

Dear sir or madam I would like to make a complaint about the food and service at your aintree retail park fast food outlet . I purchased a chicken fillet wrap which i’ve had before . I would not have givenit to my dog .

when i took it back i was given a refund at which time your male member of staff litrally threw the money at me. I will never again purchase any food from your fast food outlet again

Dear All, I am the owner of 4×4 Cafe, a newly established coffee Shop, in the city of Shiekh Zaied, Giza, Egypt. Unfortunately, the floor of your store is heavily leaking in many places which causes water to drop on my new under construction location which prevents me from installing my sheet-rock (gypsum board) fall ceiling ??

and hence delaying my work progress and postponing my opening date to an undefined time ??!! … As an Egyptian/American citizen, I deeply believe that KFC keeps a very healthy relationship with its neighbors …I had contacted the area manager for that location as well as made a walk-through with representatives from your engineering department; the result of which is the very fact that KFC floor must be replaced and

properly insulated before…

I have been to the King, North Carolina Kentucky Fried Chicken on many occasions and they never have grilled chicken, or sometimes original chicken breasts, or they have no corn on the cob. Isn’t this the main menu items that KFC is built upon?

It’s like McDonald’s being out of Big Macs. My sons has always enjoyed the mashed, potatoes, corn, green beans and chicken at KFC, but this branch never has the main menu items available.

Every time i have went to the napoleon Ohio kfc i have either had to wait a long time for my order because they are out of chicken and need to make more or they don’t have any chicken and won’t make any more if its close to closing. but all i want is my order correct and in a reasonable time, i don’t think that’s to much to ask .

the food is great but i absolutly hate going there, I might as well send in a kfc australia complaint, maybe that will get answered sooner!

I went to kfc in airport mall belhar on 22/12/2012 after standing inline 20min becoze only 1 casher was serving I finily got helped I placed my order foe 12 zinger wings after about 40min I asked the casher how long will it stil take he told me 10 more minuts after about 20min I asked wats happening with my order he told 2 more minuts I was already upset at that time and told him to cancell the whole order and give my money back becoze its redicules to wait more than an hour for only 12 wings

A couple of days ago we went to KFC and got the 8 piece dinner and the flavor of the chicken was not all there,not as flavorfull as it use to be.And it tasted and looked like they used really old grease to cook it in.This will be our last time to get KFC,the quality is sucking badly.Church and Popeyes is going to replace this old and trusted company.You guys better get it together or you will be looking for employment else where.

I was at the Bonney Lake KFC on 12-22-12 at approx. 7:45 pm going through the drive through. I asked if they had popcorn chicken and the response was that it was discontinued. I saw they had chicken bites and asked how many was in the largest- they said 7.

I told them that would be fine. This completed my order. I drove up to the window and could see inside. I watched the kid who was also doing the window put a few chicken bites into a box then realize he didn’t have enough.

He proceeded to pick up a chicken strip and with his bare hands tear it in half and stick the two peices in the box to complete the 7 nuggests. He turned around and had a smirk on his face.

I was shaking my head and said open the window. I said “are you serious? Do you think I am going to pay for what…

I went to kfc bree street the one nxt to universal churc in jhb central south africa last night,its not the 1st time when I go there stuff is busy chatting to each laughing while customers are standing on the ques,I orded my meal and ice cream I was served are smelted ice cream in are glass and I ask abt my meal the cashier by the name of mirriam.

Said wait your meat will b ready after 15 minites I waited 30 minites and wen I ask for are salt she reply with are huge and rude voice we don’t have that I said always when am buying at this kfc u say the same thing she ignore me and say next customers please I felt like are fool and she talk with sum cashier they both spoke zimbambe language and laugh,I got my meat and when I get home the meat is not proper cooked it has blood…

I decided after 9 months to go back to KFC to purchase dinner as this is what my family had requested. I was at the store located at 499 Dundas st in cambridge, on on Friday Dec 14 at 6:40 pm.

The line was very, very long but that was ok as it appeared lots of people had the same idea as I had. While waiting to place my order the manager on duty seemed very frustrated and overwhelemed by the number of customers.

She was very loud and yelling at several staff members. She mainly picked on one guy, I am unsure of his name but I think he makes the chicken, he has tattoos on his arms she was yelling at him loud enough for the customers waiting to all hear the conversation.

This contiued for about 10 mins. Several customers talked about how this was wrong but nobody said anything until I…

I am currently an 16 year old employee of a KFC have been for about 2 or 3 months. Right after I was hired another girl was hired who had the last same 4 digits of our social security numbers.

All of the managers have told me that it would be fixed as soon as possible; that was over a month ago. I have worked for 2 pay periods and still not received a check because they have failed to clock me in and out, also not giving me a break and keeping me after 11 on school nights.

The head manager at the KFC I work with is not manager material, I don’t feel she is doing her job.

I have been into a KFC at Tamworth, on two occasions now and both times the restaurant was filthy. There was bits of food strewn across the floor. Nearly every table is dirty. the girl sweeping up we witnessed didn’t even sweep properly leaving food remnants behind with her lack of bothering to do her job properly.

Items left were a whole chicken bone. a cluster of squashed chips. straws. and on the second occasion there was even a whole sweetcorn left on the floor. I was so disgusted at the second time of being there and seeing the state that I have a number of pictures on my phone that I have taken as evidence .

These pictures also show how all the tables are empty of people, as no one hardly was ordering due to them running out of chicken. Every bin was over flowing. Not 1 table…

i called the 600 number for delivery, the first agent who answered named Farida said “one moment please” then she disconnected the line. i called again and an agent named “Marlon” answered me . a very rude and not educated agent.

a few minutes after that call. a number gave me a miscall. i called the number and it was from KFC asking for my location. like seriously?? tried to call the number to complain but i was on hold for almost 10 minutes!

what kind of service is this???

My mom went to kfc at Columbia Heights, MN. While in the drive thru ordering her food the lady who was taking her order was extremely rude and tells my mom that she doesnt understand her because of her heavy accent and to come around.

My mom goes in and while she tries to order again they curse her out and give her the wrong meal. My mom comes home and tells me what happened. So we went back and when we went there we ask to speak to the manager.

This teenager comes to us and says she is the manager and starts calling my mom names. I ask her to please stop talking to my mom that way and she starts again saying she has a heavy accent. Not yell at people and pinpoint their heavy accents or not understanding them.

And then she starts calling us rude names and starts using derogatory words…

Hello, my name is Mohamood Al Haj – Local in Dubai. I order KFC for my fimaly members ( 20 persons )every Wednesday since 2003. last week i called the KFC toll free number and they asked me for my address which was annoying, i order KFC every wednesday and till that time no body asked me my address.

it was the first time in 11 yrs i was asked these question and was informed i am not there in their system any more. What does it mean? This week the same thing happened again about confirmation the address and mobile number (they said it was not in their system same answer as last week) and I could not take it any more.

I even requested to forward my call to the Manager to log a complain and i was kept on hold for a long time and then later disconnected. Would appreciate if you can…

Visited a KFC on march 1, 2012 and saw one of the employees cleaning the ceiling over the food preparation counter. He moved the ladder a little closer to the counter and reached down on the floor to grab the bucket and put it on the counter. Remember this is where food is prepared. At one point the employee reached down to rinse the rag then ring it out.

In doing so he spilled a small amount into the food storage bin just behind the bucket. You can check out the pictures I took the link to these pictures are below. The cashier was not a very pleasant person as well. At one point I changed my order from mash potato to wedges, because of where that water spilled was into the storage bin. I ask the cashier three time where are the wedges stored and only after the third time she rudely…