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Write for Us KFC Complaints Continued... (Page 11)
1319+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
I bought KFC in Johannesburg corner Von Brandis and Bree Street, and shared with my colleagues, after eating the food I felt sick , even now my stomach is acking and went twice already to the bathroom for number 2. I then asked the people I ate with and they are having the same problem, the meat was off I suspect. I will log a complain with the health inspectors, your customers health is important.
We went thru the drive thru at the Port Clinton Store. We ordered 2 5.00 strip boxes one with a pepsi and one with a root beer. The woman said wait a minute. She said ok a 3 piece strip 5.00 box with a pepsi, was there anything else. I said there were 2 of those one with a pepsi and one with a root beer. She then says so what did you want to drink with the 3rd one. I said there were only 2. I then ordered the 6 piece shrimp meal with mashed pot and gravy with it and and a dr pepper with that and also a large macaroni and cheese. When we got to the window I paid her and she gave me thee change and receipt. I was charged for a pepsi, dr pepper, and 2 root beers. I told her she made a mistake and she gave the money back for the drink but she kept the receipt..
She ask us to pull ahead and wait for the order which I didn't have a problem with. I told her we wanted ranch, bbq sauce, butter and honey and pulled ahead. when it was brought out we started to leave and found a small mac and cheese instead on the large. I went back into the store and that was corrected. When we got to where we were going to eat not only didn't we have bbq sauce, honey or butter we had no napkins or forks which makes it hard to eat mashed potatoes. I was really hoping this year would be different at KFC but its not looking good. Several people on facebook have said they won't go to this store because of poor service and food. I will say the food was hot and fresh but when you have to repeat the same order over and over and then its wrong I can understand why people say there is poor service. The line for the drive thru was past the front doors on the other side of the store so drive thru was very slow.
Her name tag said Bonnie and I think maybe she needs to be retrained or not be on drive thru. It was my first trip there since they opened this month and I was very disappointed.
The KFC branch in chester Cheshire the staff are rude the floor in waiting area is very dirty there is no room for all the waiting customers and also the waiting times are ridiculous I won't be visiting that particular branch again.
25 Mar 15 I visited the KFC store #G135085 in Smyrna Georgia. I'm 57 years old and grew up on KFC and loved eating it through the years. I haven't eaten at a KFC in the past year or so because I had switched over to Popeye's. Today I wanted to switch up the flavor. I ordered a two piece meal to go Ticket #4052... After getting back to my office after and expecting a wonderful lunch. What I got was a nasty and greasy looking piece of meat that was by far the worst tasting meat I have ever put in my mouth. I thought when I looked at it, it looks darker than I know it be in the past. It looked like it had been dropped in grease and black sand a few times. I tasted as it looked, like crap! I paid $7 for a biscuit, because the rest of that meal went into the garbage can. I do have pictures of it, if you would like to see it. I also took the survey Validation Code 22170. I was not at all satisfied with the meal that came out of that store.
I went to our local KFC in Liberal, Ks tonight. I went inside ordered and specifically ordered 2 extra bisquits. I got all the way home, which is like 5 miles and too my surprise, no extra bisquits. Upon calling back, spoke with the manager and she basically put the blame on me. I got charged for the extra bisquits, they sure got this part down. The manager defended the store and employee, busy, which they were not. There was no apology, no I'm sorry. She expected me to drive back, let food get cold. Also the bisquits I got were thrown in with the chicken, not put in a separate container, they got soggy from the chicken and 2 out of the four were all broken up in pieces. They were also out of honey. This in my opinion was an easy fix. First, a sincere apology, then get name and address and offer a gift certificate of like $5. This would accomplish two things, let me know you care about me the customer and second and probably more important, get me to come back into your place of business. What it did was give me a really bad taste in my mouth and second, and worse for you, I will not be back to KFC in Liberal, Ks. I might add that I am doing this so they can learn from this mistake.
I just left and went thru KFC for dinner. I order a 2 piece crispy with wedges and mashed potatoes. They say they only have 1 piece of crispy (I'm thinking why? Isn't this a chicken place?) so I say fine give me one piece of original. Then I get back here (luckily I was coming back here) and there is no silverware, ketchup, salt, pepper or napkins in the bag. How did they expect me to eat mashed potatoes with no silverware. How can you eat fried chicken with no napkins? Who eats potato wedges without ketchup..
My family and I decided to eat out tonight. My daughter wanted chicken from KFC, so on my way to pick up all the food, I stopped at KFC first to get my daughter some chicken legs. When I arrived at the drive thru to place my order Christie introduced herself. I asked for two chicken legs, and she said they didn't have a two piece. I told her I just wanted to buy two pieces of chicken. She refused to sell me two pieces of chicken. So, I asked if they had a three piece, she said yes. Christie asked me, if I wanted Original or Crispy, I said Original. They she said, We don't have Original our machine is not working. So I told her never mind. I have bought two pieces of chicken there before many of times. I will not use this location again! The location is in Batesburg Leesville South Carolina. Sorry Management!!!
Never fails what time of day u go in they never have hot wings up n gotta wait 10 minutes! Contacted training manager in Greensburg store once already because these ppl also don't know the difference between a thigh n a breast ! If this store was under good management today things would be better up there, I known worked Latrobe 4 8 years! Hope 2 here form someone about this situation going on in there soon.
I made a purchase at the drive-thru at KFC 930 New Britian Ave., West Hartford, CT 06110 on 3/20/2015 @5:13 PM Ticket# 2437. I ordered and paid for a 4 pcs. w/2 sides. I received a 4 pcs. wing w/1 side. Because I was quite a distance away from the store I attempted to contact the store via the phone number on the ticket. On my 1st 3 attempts the phone continuously rang until it just stopped. On the 4th attempt they actually picked up the phone and hung up. This made me furious that you are supposedly running a legitimate business and during normal business hours you cannot get a response to your calls. They took my money regardless of how much it was and then hung up in my face. I haven't been to a KFC In many years and you can bet I won't be going back. I will continue my patronage of Popeye's where I've never been slighted my order. With the customer service that KFC provides it's no wonder your business is diminishing in the state of CT.
15700 E 8 Mile Rd, Detroit, MI and the Manager on Duty was: Melinda. On Thursday, March 19, 2015, I went to the above location with a question regarding the KFC Club welcoming coupon. The Manager on Duty, Melinda appeared efficient, professional and energetic. She listened to my challenge without interrupting and then reviewed my printed email regarding the KFC Club before responding. I felt she took the time to properly process the information and after determining it was not an issue she could resolve, she asked for my name and number so she could forward it to her District Manager (good strategy). She maintained a level, pleasant attitude throughout our interaction and seemed to give me her undivided attention.
She stepped away momentarily to resolve another issue, however the employee at the counter continued to assure me she would be right back. While I waited for her return, I observed the location appeared very clean and well maintained. I also observed the employees were courteous and friendly to other customers entering the location. All employees appeared neat, clean, well groomed and in uniforms identifying them as KFC personnel. From my viewpoint outside the partition, the chicken appeared hot, plumb and juicy. On Friday, March 20, 2015 I called the KFC Corporate Office to see if they could re-send the KFC Club welcoming coupon. The receptionist answered the phone in a pleasant, upbeat manner and seemed to listen to my challenge. She transferred me to Steve Kelly and I left a message. Within 10 minutes, Mr. Kelly returned my call and explained why I was locked out of printing the coupon. He apologized for the inconvenience and assured me he would resolve my issue in efficiently and in a positive manner.
On 2 separate occasions, I felt I received outstanding customer service from everyone at KFC and look forward to enjoying the delicious food (especially the popcorn nuggets) for years to come! Thank you for treating me as a valued customer; all of you are greatly appreciated.
Went to the KFC in Bellevue and the drive-through person had her hand in her butt
I went into KFC, restaurant #C002150 at 6730 Bridge Street Fort Worth, TX about 4:20pm on 3-19-15; I ordered 40 hot wings got home with them and they were still raw inside took most of them back to the store; but my sixteen year old daughter had consumed some of them and it caused her to throw up violently I talked to a Vicki Novels, she took my return said she didn't have to look at it that she believed me and gave me a refund, I ask for something stating why I brought back the wings (just in case I had to take my daughter to the hospital) she went to telling me she need to work and that she could not incriminate the store or herself; then she wrote on my receipt "Not cook all the way to customer like" I told her that was wrong that it should read not cooked to the specifications of the store this was about 5:50pm; I wait till she cleared her customers, she then apologized for if she was rude earlier.
On 3/18/2015 at approximately 6:15pm my husband pulled through drive through at Blue Springs South 7 hwy KFC in Missouri. The female that took his card turned her back away from us. It was a long period of time that we questioned her. She was very nervous and gave the card back. This morning we were alerted from our bank that our card was being used to buy tickets in Afghanistan among several other things being purchased. Thousands of dollars being stolen. Very sad and disgusted with this experience.
3/13/2015. I was so disappointed in their food!! Gravy tasted burnt, Mac & cheese tasted as though it had been sitting all day. Chicken was ok, but nothing to brag about. We ate in, but they gave us no plates, no forks. They were mad when I went & asked for them. No butter for the biscuit. They were not friendly or wanting to help me, the customer. Would love a refund of my $24.00 I wasted on a meal that was not edible.
I went through the drive through at the Rock Hill, SC store on Ebenezer Road on March 12. the first time i went through I ordered 2 $5 film ups with chicken strips and a Capri Sun for my granddaughter. I asked for honey mustard sauce and butter for biscuits. Of course when checking my order it wasn't correct. So i went through the drive through again and told the girl i had not received the Capri sun and instead of honey mustard sauce I got ranch. she said she was sorry and gave me a bag with the Capri sun and the honey mustard. I pulled away only to realize I never did get the butter I did not have time to go through a third time as i had a doctor's appointment that I needed to get to. I guess I just don't understand why i would have to go through twice to get what I asked for the first time. How hard can it be to get that small of an order messed up. This isn't the first time this has happened and believe me i am not happy. I could have gone across the street to hardy's or subway or many other restaurants. The person that took my order was Brittney. I would hope that this isn't the way KFC trains their people. It's ridiculous that it has to be this way. Drive through's are mean't to be fast for conveinience, sadly this KFC is not. thank you for your attention.
My 91 year old Mother wanted to go to KFC. We went through the drive through about 7 pm but once we ordered (he was very uninterested and not helpful) and pulled forward to p/u window there was no one there and we sat for atleast 15 minutes without seeing anyone at the window. I could see a young man talking to someone near the dining area inside but even when I honked no one came to the window. We took our food home paid $12.75 for 2 meals. I did not get one of my sides and the chicken was mushy on the outside and the chicken was undercooked and tasted terrible. I ordered extra crispy. I live 15 miles from the location so I could not drive back. My mother ate hers at her home and the following day without my saying anything my mother brought up how awful her chicken was. I just thought someone should know. If I were the owner I would want to know.
I purchased a 12pc bucket last night having got it home found it had been over cooked looked very dark and very salty unable to eat it and the fries was also cold the trans.number was 3194 we are both oap and cant not afford to pay out £12 as this was a treat .sorry to complain but this was the worst we have had think give it miss now.
Went to KFC in Conway, AR at lunch, took over 20 minutes in the drive thru. Clerk shoved the order at me and closed the window without saying Thank You, Sorry for the delay or anything, I mean anything, not one word. Then when we got to work realized that the order was incorrect. They definitely need some customer service training. I tell you one thing, if I treated my customers like that I wouldn't have a job. Their attitudes are "Well I get paid the same whether I do a good job or not."
I went into KFC Santa Fe, TX. 77510 to order two Chicken Pot Pies. They only had one and I waited 20 minutes for them to cook another one. While I was waiting I over heard the lady in the back say, Oh I forgot to put the chicken in.. After I received my order and returned home, I cut into the pies and found no chicken in the one pot pie. I then went back and told her that it was one thing to say that she forgot to put the chicken in, but not to correct what she had done. Of course she said she was not talking about that. The ladies name is Ruth at Santa Fe, TX. 77510 location. Not very happy.
On, March 10, 2015 at Restaurant #H730271 4 23 4460 (5:56PM) - Cashier: Jesus - I purchased (6) Chicken strips and (2) small cole slaws. When I got home and got ready to eat, I opened the box and saw that my chicken strips were nothing but crust. There was hardly any meat. The chicken was hard and dry. I was very disappointed, tired from work and had no desire to go back to KFC. I called this location, which is location on Compton Blvd & Central Ave. I have to say, this location is by far the worst location in California. I usually go to the one in Carson, CA because there food is always fresh & good and they even sell Apple pies at this location but the one in Compton has always been horrible and it's never going to change.
I am so upset because I didn't have must money as it is and to have to deal with dry crusted chicken is just not acceptable. I would like to get a refund of my money or some kind of coupon for having to deal with this. I did call the location and told them what they gave me and there response was "am I bringing it back now". I told him "No" because I am tired and had already changed my clothes and I should not have to run up and down the street in order to get the correct food that I paid for.
Somebody needs to do something about this location because it has always been this way. It seems like Compton gets nothing but the worse food! It is said that we have to go to another City to get something good!
I bought streetwise 5 and I was given streetwise three. I checked my slip to see if I paid for streetwise 3 but it shows that I paid for streetwise 5,i only discovered this when I got home and am so disappointed.
I went in the KFC in Covington Virginia and the service was a joke the employees were to busy playing around, when I asked a employee I know if I should tell the manager, I was told don't bother they do it themselves.
My family and i went to kfc Mission Texas and when our order was called we went up and they gave us our order in two trays at the table we still hadn't handed everyone their food when two employees and a customer came to our table stating we had taken her the customer her food ..we got receipt and before we could check employees starting attacking accusing us of purposely taken her food but it wss in our tray THEY made mistake not us antways made my stomach turn and im so nauseous from experience WE ARE NEVER GOING BACK which is a shame because of my allergies KFC is the only place i can go out to eat..but believe me its healthier for me to eat at home...
Visited Star City KFC in Birmingham ordered a zinger tower meal got home bit into the burger it was that raw my teeth didn't even go through it this is disgusting and should of never been sold to me I will never go there again and thinking of taking this further.
Went to Smithfield QLD store p/code 4878 bought 2 boxes of chicken and paid for extra pieces which I never received. This is the third time this has happened. The drumstick was so dry that there was only crumbs left and no meat on it. This is a treat for our family and I didn't get what I ordered now we have hungry people. I rang the store and I am still waiting for the manager to contact me. The staff need more training but what do I do about our dinner which I paid for. This is not good enough, I have been ripped off and still no solution to the hungry problem
If I could post a picture I would show you how a piece of "chicken" looked! Looked like a tore up liver! Nasty as s**t! Mount pleasant Iowa KFC is disgusting. Their food is undercooked. Small portion sizes and they are serving food that doesn't even look like food! NEVER eating at a KFC again!
I am writing this from Jeddah Saudi Arabia. Tonight we bought kfc chicken pieces and strips fRom madinah road. usually fresh chicken meat is white and I was happy with the strips. But we were extremely disappointed with the chicken pieces as they were grey, smelt foul and tasted bad. We've experienced this several times before and my brother has complained twice but in vain. Now i make it a point to tell my friends and family not to buy from kfc. I want this complaint to reach the headquarters at kentucky. Otherwise i am not confident about this issue being solved. u may ask y we didnt complain at the restaurant. Cuz it was take away. And we found this only at home. And no I don't want anyone to call me and offer me free food. I just want fresh food every time I decide to buy kfc.
the chicken pieces are so small and the prices are ridiculous, this really bad because I've always love to eat your food but its getting to the point no meat just bones, your chickens sizes have went from using 3lb chickens to 2 lb and it sucks. I will not buy any more till this is changed. and its not just me and then also the wings they don't have them in our area anymore. Defiance Ohio and Napoleon Ohio. Actually Famous recipe right now is giving you Guys a run for your money in Findlay Ohio. highly disappointed.
received a coupon in flier and went to kfc for dinner, tried to place our order and a few minutes went by and told my wife and me they have no chicken
Disclaimer: This complaint was submitted by Ken Kluchinsky 700 S. Betty Ln. Apt.#11 Clearwater Florida 33765 on 09/01/2013 at IP address 97.76.53.234 using our Kentucky Fried Chicken Gulftobay Blvd. Clearwater Florida complaint form. This opinions contained in this Kentucky Fried Chicken Gulftobay Blvd. Clearwater Florida customer review titled, "no chicken breast and black mold on ceiling" do not reflect the opinions of this website.
I just now went to the KFC in St.Clairsville, Ohio. It is Sat night. The sign out front states drive thru is open until 10:30. It is now 10:17 as I type this. The employee informed me they were closed. I told them the sign said 10:30, but he said they were closed. I live in MS, and I am very shocked by the attitude of the staff. I will never visit this establishment on my future visits.
On Sunday 21 October 2012 in Springbok (Nothern Cape) I ordered a family feast with three sides which were mini loaf, hot wings, and chicken burgers. I changed the mini loafs to chicken pops and were told by the cashier that I cannot change an order. she was also not wearing a name badge. I informed her that I have my rights to change an order and was told with a long face that the customers are not always right. I enforced her to change my order and she called her immediate supervisor who informed me that I can change my order. At the same space a guy behind me was complaining about the slow service and there were about four ladies just handing around the ovens at the back. I would highly recommend that a manager attend to the service related challenges at KFC in Springbok. Its not the first time. I advise that customer service training take immediately place in the branch in Springbok. The incident incurred around 12h00.
To whom it may concern.
I am a very big fan and lover of the KFC franchises. I live in Cape Town, Bishop Lavis and in our area we have a kfc branch. I would buy food during the week or maybe on Sundays to treat my family. a few weeks ago i bought 2 burger meals and 3 snack burgers and 2 avalanche's. I got home and there was absolutely no patties on the snack burgers. I called and spoke to Fatima who was quick to tell me I need to bring it back to the branch to get a refund or another burger. a few days later I went to the branch and spoke to her and she gave me a soppy excuse for why it was like that and apologized. Last night on the 30 Sept 2012 I went to Kfc again I was helped by Berenice, this time buying 1 Zinger Burger, Colonel Burger meal avalanches, 4 soft twirls and 2 snack burgers. I got home and the fanta that i asked for taste like water with gas in it. I then call the branch and spoke to Ruwayda, I explained what was happening. Ruwayda firstly said that she needs to taste the drink before she can do anything and if I want my money she can refund me the money or give me a different flavor cool drink. Ruwayda then told me since it was an swipe payment she cant refund me and she does not know how long it will take.
The service that i got from this branch is ridiculous. I have been travelling a lot and I have had Kfc from other countries and never got this type of bad service. I expect someone to contact me and compensate me for every time having to go to the branch and taking back food and cool drinks that I purchased. This branch is making their problem mine
15/10/12 Chicken and wicked wings pack.... no wings, no potato and gravy. Called the store, spoke to "manager", was offerred replacements, no thankyou, it is steaming hot outside and I am a recipient of the disability pension, not a snowballs chance in hell I can go out again..... was offerred replacements "next time".... this is the 2nd time in 18 months I have purchased from KFC, WHYALLA, SOUTH AUSTRALIA.... so I am to either go out again now or wait until next time I feel like KFC.... which, people, isn't often, given the change in taste and the price. Why KFC should I have to suffer the heat and the extreme discomfort of driving when YOU messed up. Your "manager" was pleasant, I tried to be, but ended up in a row with her anyway.....your policies regarding your errors must have some flexibility. No more KFC in this household.
I have been to your restaurant on many occasions always to find the staff are abrupt and very unhelpful, and on every occasion there is never any gravy available and on this particular visit I ordered a 12 piece family feast and asked very politely for no drumsticks and was told well I'll try now pardon me for being fussy but I do not like drumsticks and surely if I have paid for something I should get what I ask for and suprise suprise no gravy availiable. I ordered this through the drive through and was told 5 mins only to be waiting 20 minutes I don't feel this is acceptable as when I got home I has drumsticks in my order I am sorry but KFC you have lost urself 1 customer as I won't be returning to ur store again.
For the past 15 YEARS my family and I have been going to your KFC restaurant at 3702 Commercial Street Southeast Salem, OR 97302, and 90% of the time the food we order is not available by the time we reach the drive through window. The employees tell us that they will make us our order fresh, but its going to take 20-30 minutes. "Fast food" should mean that it's ready upon order. If its not available then dont sell it. It is my opinion that the employees should be trained to put down more chicken when filling orders that have made the supply low. For example, if you take the second to last pot pie, tell someone to put down another. If you fill an order that reduces ANY bin of chicken (wings, etc), by what 2 more orders would need.....put more down. How hard is this? If I were to add up the number of times we have had to leave after waiting in line, then figure out other dinner plans it would accumulate to more than 50. I swear, its very frustrating. Not to mention that it costs money to drive there, wait in line, then drive somewhere else. If the employees were trained properly there wouldnt be so many customers leaving without buying anything.
I today went into KFC store and orderd a 8 piece deluxe boneless box for me and my family. When we sat down at the table first of all the table was so un clean I had to ask a member of staff for some tissue to clean it.then when I opened the chicken there was 4 pieces of chicken which was about 3 inch,s long and 4 pieces that wasn't even a inch long. It was quite funny to see I even took a picture. I asked for the manger and he was totally un helpfull and said there was nothing they could do. 13.99 for a meal that didn't even fill me and my partner never mind kids. and as for poor management I WILL never use that store again. What happend to the saying the customer is always right.
On Sunday, February 3,2013 at approximately 7:00 P.M. we placed an order for a 12 piece meal at the drive thru window of our local KFC in Tecumseh, Michigan. The girl at the register was unfriendly and said she had taken the coupon off yet had not. So we had this issue resolved. Upon returning home we realized that we had the wrong order. We had received a bucket of chicken strips, and only four biscuits. We returned the food to the store asking for the correct order. At which time the manager was rude and unhelpful. He stated it would be atleast 15 minutes more if we wanted the biscuits that was supposed to have been in our order. However, at the register were two young women, that had a bucket meal ordered. They received their full order-yet we were denied ours. After already paying for it, driving all the way home, and returning to the store. The manager proceeded to be very unhelpful and laughed at us. He did not take his job seriously at all. He refunded our money and we sought dinner elsewhere. I am not one to complain but the treatment we recieved was terrible. Perhaps if we had we been young and attractive-instead of older and non white-I feel we would have had better service.
I just left the KFC on bruckner boulevard in the Bronx and the service was very bad and the girls that work there were standing around talking in a group and I was waiting in line waiting while they chatted. The food was terrible and I ordered two mash bowls and they had like two tiny pieces of chicken in both and I asked for extra cheese but these girls have their head so far up their asses that they couldn't get a simple order right and then a guy came in and didnt order nor did he pay and got a free order of food before me as A PAYING CUSTOMER! I will not be visiting this KFC again because of the lack of good customer service they have there!
The KFC store at 70 N Glebe Rd, Arlington, VA 22203 has misleading pricing on the drive-through menu display. The meals options are displayed showing, and stating, with two sides and a biscuit. Below that section, pricing is available for 1 piece, 2 piece, 3 piece, etc. and the price is further differenciated for white meat or dark meat.
I opted for the two piece white meat which was priced at $5.99. I was then informed that if I wanted the two sides and biscuit the price was more.
Misleading and confusing.
We walked in and looked at the buffet, looks like no one even as much stirred the food the entire day, dried an crusted to the edges. Nothing was whipes off. Walking on the floor was a layer of grease an in sneakers even, it was slippery like it was just covere in a grease layer. We asked to have the tables wiped off and he came over and gave it a swipe, leaving spilled salt and crumbs behind, so we asked do wet naps... Fresh out. There were trays of dirty food on tables and not one table in the entire place was clean. I was afraid to eat the food knowing what the dining area looked like. 7:30 pm they were out of food. What? Won't be comin back. Sad because I hadn't been here in over a year because it was bad then.
I went to drive through cause I was in a hurry and got 5 peace wing meal. I was very disappointed I usuealy enjoy my meal from kfc but this place is slippen .someone needs to check up on these guys, the biscut was as hard as the chicken. the only thing was good was the soda I called to complain but maneger seemed like he wanted to me to get on with story so he rushed me off the phone. .I wanted him to here what I had to say it would save the restaurant from a real angrey customer.peple work hard for there money and we want good juicy kfc!!
On Friday March 2 22.013 I went into KFC store # 1326 at 9025 Torbram road in Brampton Ontario at 6;42 pm. I ordered athe 18 piece bucket of chicken with large fries and i upsized the fries to an extra large fries for a dollar more. 2 mediem sides and medium gravy for $6 more and 2 popcorn chicken snack packs. the total came to $49.69. When I got home with my order and opened it I had only 14 pieces of chiken in the bucket. i called back to athe KFC and I asked to speak to the manager. i explained to the manager the situation and she to ld me to hold on. She started to talk to her staff in their language then she came back on the phone and in a very rude tone she said "Ok what are you missing cause you got all of your chicken" I told her what I had in the box and she rudely interupte me by saying " Youn lbring in the box and you show me," then she hung up. How rude of her i was a paying customer I wasn not begging her for the food. I am very disapointed in the way she spoke to me on the phone and I am a regular customer there. i guess those are the type of people that you want working for your franchise and bring it dowm.
On 10/31/12 at 1:37 pm my father ordered 2 chicken and corn dinners and one 6 piece chicken bites from the KFC A&W drive-thru at 130 north Carbonville Rd. He pulled up and said he wanted 2 chicken and corn dinners and one 6 piece chicken bite. The server asked him if he wanted 2 A2s he said no that he wanted 2 chicken and corn dinners. When he pulled up to the window the server handed him 2 A2s and said that that would be 19.18. He told him that that was not what he ordered and the server argued with him until he finally took the food. My father is 73 years old and lives on a very limited income. When he goes out to eat it is a treat for him. I must say that I was very disappointed when he told me all of this. I"m pretty sure that this is not that big of a deal to most people but it is to him and he says he"ll never go to KFC again.
Thank You
Bobbi Dadgari
This is the only KFC store that is close to our house so we had no choice but coming to them. After the last incident we no longer go there when food was never available as ordered. This happened to us 3 times at the same location.
The last straw was we put in an order for 2 pot pies with our name, including our last name. Then 45 minutes later we came to pick them up but they told us to wait for 20 minutes or so because they just sold our pies. We asked for the grilled chicken and were told to wait for 10 minutes because they were not ready. This was around 5:45pm on a week day.
I just wonder why they even asked for our name and last name.
I wonder if KFC headquarter gives customer training to their store employees or not. This location sure needs one so badly. Here is the store's address and its manager name is Dora Medina, shift supervisor's name is Jahaira Ruz:
10414 Southeast 260th Street
Kent, WA. 98030
(253) 852-3603
Before you go there for food, think twice!
A very, very unhappy KFC customer.
just now i visit the kfc, mani square mall, kolkata, india. I got an insult from the counter person, i buy chicken king kong and i got thr pepsi with the meal only half glass and same i report to the conter and they give me full glass pepsi as insult way. I reach the counter and inform that i got only half pepsi but there in no answer from the counter person and they collect the half glass pepsi from my hand and full glass pepsi not giving throw infront of me to the counter table and folldown luckly i catch the pepsi to avoid any damage on my dress. I am a frequent visiter in kfc and i got an insult first time, may be this my last visit in kfc, because of the above issue. Waiting for immediate reply
I work with disabled people. Yesterday my clients and I went to KFC , I was so disappointed in what I saw. They did not have proper sitting for wheel chairs. They had tables marked handicap, but they were not. The tables were to small to get the chair under. Also the rows where way to small, we had to move the chairs over just so the wheel chair could get pasted. The one table that was big anuff for the wheel chair was placed by the door. If my Clint would have sat there then they would have been in the way as people were comming in and out of the door. My Clint had to sit sideways with her tray in her lap. Not only that but the food was nasty. I did not enjoy anything that I ate. Please do something about this, fix this problem so next time we go in there we can enjoy our visit.
went to the kfc in reidsville nc . me and my girlfriend ordered i got 3pcs meal x crispy.she ordered liver dinner.right off top there out of the liver this is the 5 time this has happen to us at this store in 3 months time we get home n both our meals r over cooked n half the crust has fallen off the chicken.i had 2 thighs an a leg no white meat at all but was charged for it . this was the worst ever.
I was in a rush and went through the drive thru thinking it was going to be quicker but I was wrong I was in line for about 20 mins when I got to the window I seen two crew members sweeping and mopping the floors now being a manager in a fast food restrunt I know you need to get things done but when having a rush like that I also know not to keep the guest waiting that long for food. The most that upset me was the girl that took my money never once said sorry for the wait or even have a good night. This is one place I will not be going back to .
Store G135024 Shawnee KS - Ticket 1053 3:13 PM 11-2-12 Amelia - I went here to get a 2 piece chicken meal (breast and thigh) and a pot pie - drove up to window and said I wanted a two piece extra crispy meal - she said it would be 16 minutes before the breasts would be ready so I said I would wait and parked in the parking lot. After 16 minutes I went back to drive through only to be told it would be 10 more minutes - now that in itself is ridiculous - I drive 20 minutes to get to this KFC and 20 minutes back and then wait again - so I did - all I got was a sorry! And when I get home I didn't even get a biscuit - since when don't you get a biscuit with a meal. Don't these people even care - maybe someone who really needed and wanted a job would like to have their job! We are in our 60's and it is hard enough to get out and do things and then you get this type of treatment - what a way to run a restaurant - customer service gets a 0.
I live in Kingman, AZ. Last night I went through the drive thru at KFC on Hualapai Mtn. Rd. This store has KFC and Long John Silvers combined. I ordered a bucket of chicken with 2 sides of Mashed & Gravy and some side orders of fish and shrimp. I was handed a large bag and drove off. I got down the road a ways and looked at the bag and realized that I didn't receive all my order. I went back and went inside. I went to the counter where they hand your food if you're eating in. I said "excuse me, I just went through the drive thru and I think she forgot to hand me a second bag. I am missing some of my food."
The girl that was working asked "what are you missing?" With my receipt in my hand, I told her I had only received one Mashed & Gravy and was missing the fish and shrimp. Without saying a word, she walked over and put some food in a bag, came back, tossed it on the counter and walked off. I inspected the bag and said, "excuse me, I was supposed to have 2 pieces of fish." She came back to the counter, grabbed the receipt out of my hand and looked at it. Then she went to the back and put a piece of fish in a small box. She came back, tossed it on the counter, turned and walked away still without saying a word.
I said "Sorry I bothered you!" She turned and gave me a glare. They weren't that busy that they couldn't have taken a minute to acknowledge that they made a mistake and appologize. I'm just glad I didn't wait until I got home to look in the bag.
I live in China, and the Chinese managers tend to run their KFC stores like mom and pop stores. For example, they have a beautiful menu and but half the menu is out (mei you) don't have. False advertisement 24/7 over here. In ZaoZhuang Shandong and Shouguang Shandong, they never had the value menu items on hand. Mash potatos, 9 rmb chicken piece original, corn, and main items at times. But the value items was a daily occurence. Pizza Hut does a great job with food and service over here. Kfc the managers don't care that I complain. when I threatened a complaint they give me free sodas and some soup.
This is systematic. Customer service is lacking in these small cities.
We arrived at Acocks Green (1160 Warwick Rd West Midlands, Birmingham B27 6BP) KFC at 22.50 on Thursday 4th April 2013 and the door was open so myself and my friend went into the restaurant. There was no food whatsoever in the hot holds and although we could see the staff members behind the counter they ignored us completely. The KFC website stated that the store was open until 23.30 and we waited 5-10 minutes for somebody to come and take our order but this never happened. We didn't manage to talk to any members of staff as they made it quite clear that they were avoiding eye contact with us and made no effort to speak to us. We were very disappointed and expected better service considering according to the website the staff should still have been serving food for approximately another 40 minutes however it was clear that the staff had stopped cooking/serving way before this and they were just hanging around together waiting to go home. We are regulars to KFC but found this behaviour rude and unacceptable - we ended up driving out of our way to go to Mcdonalds!! If this continues to happen then we will have to start taking our custom elsewhere!!
The biscuits were raw in the middle. No regular chicken at all. 2 meals were $20. Extra crispy breasts were so dry inside it was inedible! Potatoes were so dry they were gray instead of white and almost zero gravy. But the worst offense which made me drive nearly 15 miles to demand my money back was a huge coarse gray hair buried in the box on my 2nd piece of chicken which was smaller and I thought might actually be edible. I have enjoyed KFC since my childhood when a snack pack was 99 cents. NEVER again! Harlan Sanders is certainly spinning in his grave! N A S T Y! Furthermore 2 male cooks came in from smoking & scratching and returned to their stations without washing their hands. The girl at the drive thru wore black pants that appeared to have been worn for a minimum of 3 days prior with dirty, stringy hair hanging out from under a filthy hat. Where in the world is the work ethic in America? I was even willing to OVER pay for the chicken when Chili's, Outback, Zaxbys & O' Charleys would have been cheaper and cleaner & tastier but NO MORE! This was the Lebanon TN location which OBVIOUSLY needs attention!
On the 23rd of febuary 2013, I purchase a family 10 piece bucket , at the Loughton Essex KFC retaurant, this food was for Take away.We were made to wait 20 min for the chicken to be cooked, during this time I noted that a large amont of chips were held in the bags already prepared. When the chicken was ready the already bagged chips were emptied from the bags and mixed with a new batch of chips and then re bagged and put into the meal bucket. I then took the whole meal home. during the trip home the grease from the chicken soaked through the bucket soaking the rest of the food and servietts. the chips were cold and stale , the chicken was soaked in oil which had escaped though the bottom of the bag and soaked into my jogging bottoms. this is fag below the standard I expect and would like compensation for the food and the trousers whcih have been wased twice now and the stain will not come out.
I have been eating at this paticular KFC for 20 years. At least once a week and most of the time twice a week. In springfield Missouri. At the cornor of Sunshine st. and Interprize streets. They started a food bar. I usually eat inside. Yesterday at noon April 4th 2013 I went in and ordered to go. The Chicken I got was light yellow and did not even smell like KFC chicken. It was like dipped in flour then cooked. No KFC erbs and spices at all. I know hard times are her and they want to make more profit but I will not be back. Your chicken is the best however this is terrible. It is fraud and deceitful. Thank you for listening. I have the chicken in my fridge if you do not believe me.
Went in KFC Darnley as usual with my family but this time everything were rubbish service late 1 lady was on the till and serving food 15 minutes to my order and funny things fried chicken was cold and dry even dog can't eat I returned that guy came and told me it will take minimum 15 minutes to get fresh so over all I was in KFC for 45 minutes to have a meal. Bad experience
Two weeks ago I emailed a complaint to kfc about their dumfries branch and the very very poor standard of services and the food which to be honest I would not of fed to a dog let alone served it to a huma!! On Sunday evening I pulled up to the kfc drive through waited for 30 minutes to get to the microphone box then sat for 20 more minutes before anyone was ready to take my order I was then told their was no chicken?? Only chicken burgers I had already waited fifty minutes and feel that when I pulled up to the microphone I should of been told about no chicken giving me the choice to wait to order or go else where, I then ordered a big daddy meal an my son order a hot shots meal when I got home we had the same meal neither of which was what we ordered? Why? This happens every single time I go how hard is it to get a order right! Both our meal were cold and missing items my son ordered baked beans which were a glob of dryed muck! The chips were cold and tasted like they had been cooked days before hand I put the food u eaten in the bin and emailed and phone to complain still waiting for an answer?? Poor services will not be back and I'm considering taking this to trading standards?
Many times have not received what I ordered and paid for. The last time, a few weeks ago I called them when I got home to tell them I did not get the mashed potatoes for $3.99 and I gave them my name and was told that next time I would get them. I went tonight and because I didn't have the receipt they would not give them to me. I think I am done going there now. There is a Popeyes right next door. Store is located in bails gate, ny.
I went to Mint Hill, NC KFC on Friday, I asked about the price before buying the 16 piece chicken only bucket. The girl at the counter told me it would be $29. and change. I asked her to look again because last time I came it was $22 and the 16 piece meal was $32. She came back and appologized and said it would 23. I thought that was a little high but ok. I got to the window and sat there for 15 minutes, I gave her my debit card and was told my card would not process through their equipment. I asked them to try another register, another person came over and told me the registers were all the same and I would have to find another method of payment. I had a $20 and 2 ($1.00) and serched the car for change. I found the remainder in change and gave it to her. She gave me my chicken and left the window.. I had handed her a total of $26.01. I started to drive away and she hung out the window screaming I had not given her enough money. I slammed on brakes and said how much more do you need. She said she had $25.41 and the total was 25.91. I handed her 2 additional quarters and proceeded to drive away. She leaned further out the window and screamed, you didn't give me enough money, by this time I had been there 25 minutes with my 2 grandsons in the car. I said I gave you 50 cents and that should be exactly what she needed. She said Oh and I proceeded to drive away. She hung out the window again as the cars are piling up behind me and said you still owe me money. By this time I was furious and embarressed. i told her that was all she was getting and left. I don't understand how so many people are in a service position and can not count, treat people with respect or have common sense. I am furious and will never return to KFC.
Kathy Artom
The new KFC at Silverdale Town Centre, Auckland, New Zealand advertised specials and on opening day was a roaring success! The place was packed so sure we expected a wait for our order which surprisingly arrived within minutes nice and hot, well done KFC! Oh no! Not so several days later, a wait of 27 minutes with our order disappointedly cold, what a let down!!! The regular Pespi advertised as a special was charged full price, sure a trivial matter which we were ashamed to correct.
Where were KFC's ergonomics? Where were the management to adhere to the Company's time scales? But when added to the cold food and slow service up gave us good reason for not wishing to revisit this KFC. Also disappointing was the seating arrangements, what a haphazard idea of some idiot architect to literally scatter all manner of seating that made it difficult for us to find comfortable seating even with a moderate attendance. Please, please, please the tried and proven four seater table caters for those of us elderly pensioners to sit at a table without having hyperactive youngsters at the same table making our meal very uncomfortable.
I visted the KFC franchise located inside Almead Mall in Houston, Tx. I ordered, or shall I say, tried to order chicken and mashed potatoes, The "cook" told me he didn't have any mashed potatoes cooked and he was not cooking anymore. Naturally I got upset because I'm paying for food as well as service, and the "cook" tells me NO he won't and will not cook them. When I asked him why, he stated, "because it's too close to closing time." It was 5 p.m.!!! KFC was no where close to closing. He refused my order and I asked for the manager, which he claimed his name was Rodney Lewis, but everytime I've tried to contact him to complain he is never available. I will never eat here or recommend anyone fot that matter to eat here. THE SERVICE WAS HORRIBLE! I spent my money somewhere else!!!
hi,my name is randy
i stay at the holiday inn in central point or.every thursday nite
i eat at the kfc in central point 2 or 3 times a month
tonite i ordered a dblcs small cole slaw and 10 pice hot wing.the employee named jerremy.was very cocky.complained about cooking my sandwich and all in all very un profesional in his actions.
when i asked for hot mustard sauce for my wings,he said he could only give me hot wing sauce.and would have to charge me 15 cents for the mustard.i been eating there for 6 or 7 years now.not sure i will go back.my guest number is,0172, the store number is e156-d15.
this happened on 4-11-13.at 1900 hoursthanks for your attention to this matter.
i do realize this is a job for younger kids to start out.but i have been in the coustmer servcie bussiness for about 35 years.and yeah,i started at the bottom.im thinkin he needs to be trained or find a different occupation
It's thrus night on the 21/03/13 at 7pm decided
To go to KFC morley perth drive thru placed an
Order for grilled wrap blt I was told 5 mins later
After ordering they didnt have any. So ordered
Something else and was in drive thru for 20
Mins what a joke. Got hm and food was cold
The chips were dry and over cooked I will be not
Going back there again .
Over the years I have taken my children to KFC on numerous occasions in numerous locations around the uk. Two of my sons always have a two piece meal with drumsticks only as they find the breast is too much for them to eat. However when we stopped at the services on the 9th of August 2013 and I asked for two drumsticks I was told that I would not be able to do that and I had to have a drumstick and a breast. I explained to the man behind the counter why I was asking for this and he still refused. I was shocked and explained that in all the years I have been using KFC I have never been refused two drumsticks. I was so shocked as I stopped at the fleet services on the m3 four days earlier and there was no issue with me asking for drumsticks only. The manager came over and said it company policy that no changes could be made to the meals as he couldn't do it for me then refuse a customer who wanted two pieces of breast. He was very abrupt and rude and after seeing i was unhappy, he pointed at some leaflets and told me to read the small print. I normally pay around £24 when eating in KFC, however I paid around £12 as two of my children declined to eat as they don't eat anything else on the menu. I had a mini fillet burger as did one my children and the bread buns were so dry that they were falling apart which made eating difficult. Underneath the table were the remnants of another customers meal and after a drink had been split,
It was not cleaned up but a wet floor sign was placed over the spillage. The ladies were dirty and the men's toilets had no toilet paper as my son had to get some serviettes to wipe his bottom with. Overall I was extremely disappointed with the whole experience and will never use the solstice park restaurant again. I have taken pictures on my phone that I can forward to you to show you just how dirty the restaurant was.
KFC Corporate
August 22, 2013
To Governoring boards, officers and inspectors, and Corporate officers:
Wash Your Hands Before Returning to Work. Not at Kentucky Fried Chicken located at 16150 Los Gatos Boulevard in Los Gatos, California. Although, the familiar sign seen by everyone (see Poster) is posted in both Men and Women's bathrooms. To prevent larceny from their premises, the management, knowingly and purposefully, has taken upon themselves to remove the most important gradient from this equation, the soap. Soap is required to get bacteria and germs off of the hands.
Yes, the manager admitted that he is trying to combat larceny by not providing soap in either of the restrooms to his employees and customers ignoring the FDA Food Codes, OSHA Regulations (Standards - 29 CFR) , California Retail Food Codes, and Food Handler Training procedures (OSHA Regulations (Standards - 29 CFR, 1926.51(f)(3)(iv)) and California Health and Safety Code Article 4. SECTION 113952-113961).
On August 23, 2013 around 3:30 PM , I took my family to Kentucky Fried Chicken located at 16150 Los Gatos Boulevard in Los Gatos, California. We ordered a 10 piece family pack and some other items. Before sitting at the table, my wife went to Women's restrooms to washout out son's milk bottle. She noticed that the soap dispenser was removed from the soap dish, and the employee that was in the bathroom before her did not wash her hands. Later, when I went into the Men's restroom to wash my son's pacifier, I too noticed that the soap dispenser was removed from the soap dish. I went to the cash register and told her that the soap dispensers are empty and that is against the law. Someone brought soap from the back for Women's bathroom. Upon leaving, I went to Men's restroom to wash my hands and my son's pacifier. Again, there was no soap in the restroom. As I walking out of restroom, one of the employees was coming out of Women's restroom. I pointed out to her that there is no soap in Men's restroom. She told me that, "we know; our policy is not to supply the restrooms with hand soap."
As, I was about to sit down at my table the manager walk out to our dining area and introduce himself and handed me an orange coupon to take the survey online regarding my visit to KFC and discuss these issues with them. He said, "our policy is not to stock the soaps in our restrooms as people will steal them. We just stocked the one in the Women's bathroom after you told us and it is gone." He said we have cameras pointed to the restroom doors and has a very good idea whom is stealing the soap. He said that we used to lock the restrooms, but this was too inconvenient for our customers so now we just do not stock the soaps. He said the employees wash their hands in the backroom. I asked him what happens to employees between the time that they come out of the restroom and before they wash their hands, then asked him why do not you change the soap dish so people cannot steal the soap dispenser. He referred me to KFC's website. My wife told me that she visited the restroom before our departure and the soap was still there, so the manager on duty was untruthful.
I think people need to know this, so their health and life would protected. This is a public safety issue. Proper hand washing is a critical but often overlooked in the prevention of food borne illness. Perhaps the continuous promotion of food safety education will promote effective measures that can reduce illness. But in this case, I believe a hefty fine or even the closure of restaurant is the key because management has had complete knowledge of public health safety issues but knowingly and purposefully avoid them.
I went to KFC on ballan rd werribee last week, and they did not include the 3 large chips and sauces I paid for so I rang them and they said no worries I have written you in the book for next time your here, well tonight I went to collect my 3 chips and sauces and the store manager said I'm not in the book and it's their policy if it's not in the book don't replace, I explained I rang is in the book, she got rude with me and said no because people are decetful and rip them off, so I said what do now it's ok for you to rip me off I paid for this food, she told me to move on!
I went to the drive up on the evening of 11/06/2012 and ordered the 8 piece family meal with grilled chicken (19.99 beore taxes) Went I got home I was very surprised and upset that I received 5 VERY SMALL wings, 2 VERY SMALL legs, and a thigh. This was to feed a family of 3 and was hardly enough to feed 1-1/2 people. To top it off the chicken was cold as well as the biscuits. The cole slaw was good and the mash potatoes and gravy, but the rest was at best the worst! I phoned into to complain and the person I spoke too was not very concerned and their response was sorry maybe you should have ordered a 10 piece......What! This KFC will never ever be favored with my business again and I will think twice prior to visiting any location. Location of this KFC was in Brandon, MS Hwy 80, Government St.
On the 4th of May we purchased a kfc pack chicken and chips from your princess highway store Warrnambool
we are older so it was to be a treat at $20.00 thats a lot for us
the food was cold chips looked end of the cook we were very
dissapointed our home a small drive away we boiled the kettle open
our pack had to re heat in micowave and found it a very dissapointing
tea as it was to be a treat it was not !! remembering other enjoyable
family tea in the past we were shocked as we say $20.00 is a lot at our age
so from a very dissapointed customer your adds look good but food was not sincerly Frank and Geraldine Dalton Warrnambool
I visited a KFC today, and was shocked to learn that they no longer provide knives with their food. It's nuts. The only way to eat one of their breasts now is to pick it up (which is both messy and difficult, especially when the meat is hot), or claw at it with the plastic fork. Some genius in the accounting department probably figured out that each store could save a few bucks a week if they eliminated the knives. What's next--no more napkins?
KFC, you're the only restaurant I know of that's 86ed your knives. Please have the good sense to bring 'em back.
I visited the restaurant in fenton today and ordered a hot shots box meal (no hotshots available so had 2 habe hot wings wiith it) a fully loaded box meal (no chicken on the bone available. So had to have popcorn chicken with it) and 3 chicken strips. When I got. Home I noticed the chicken strips were missing and both Box meals had hot wings not popcorn in 1 and a ginger hair in my burger. After poor service, poor quality, poor food safety standard and half the menu unavailable i will not be using this store again
I want to say I love KFC I am 55 yrs old and have ate KFC all my life. The Place in Lafayette,TN. is with Long John Silvers I have ate there twice an wasnt happy either time the food isnt prepaired well and the store itself isnt clean the tables the floors are dirty they just dont do a good job at all the Buffa table had little food in it and looked like it had been there all day not something you would want to eat. I Usually go to the Glasgow KY. store which has always been very Satisfactory condition. I wish you could or would see that this could change.
I have enjoyed on many occassions the vanilla sparkler (my fiance enjoys the apple) but last night I discovered that when choosing a sparkler with a large combo it is more expensive! If I buy a reg combo and choose sparkler I accept its a specialty drink and more expensive BUT when I buy a large combo an choose sparkler, not only is the sparkler smaller than a large post mix the combo is actually more expensive! That doesnt seem ethical or logical. It would make sense to me that if buying a large sparkler combo the price remains the same OR a larger sparkler is sold at the more expensive price! Had I have known this from the first time I purchased the sparkler my choices from then to now would have been different.
I went to KFC in Strongsville Ohio, on Pearl Rd. Sunday, Nov.11, 2012, about 12:30 pm. There were 3 kids working there, and did not see a older manager. There was only one family dining. I went up to the counter to order a bucket of "CRISPY" chicken. The boy say to me, "would you like to order something else? We only have 3 thighs." I looked at him and said, You do not need my business."I wasted my time to go there to order chicken, and if 3 kids cant see there is no chicken to sell, I do not need to waste my time, and gas, going there. I am a senior citizen, and don't tollerate sub-standard laziness. I do not see any reason to patronize that KFC. apeI
I went to my local KFC tonight to get 2 chicken pot pies. It was 7:30 and they said they were completely out. The store closes at midnight. If this were the first or second time, I can understand it, but every single time I go there they are out of something. I'll run down a list for you. They Never have chicken pot pies when I go there, they have been out of breasts, original chicken, mashed potatoes, Mac n cheese, and get this - one night, they didn't have any chicken cooked! A chicken restaurant has no chicken? They mine as well close their doors, right? This was around 7:30 or 8 pm on a Friday night. They told me to come back in 15 minutes. I gave them 20. I came back and the lady said again that they were out of chicken and it will be about 15 minutes. When I told her that is what she told me 20 minutes ago, she said, oh sorry. I really don't understand what's going on in there. Do they not want to cook after a certain time? Maybe they should close at 6pm then. They don't look understaffed. There always seem to be plenty of people behind the counter. What are they doing? Why no food at a restaurant? I would love to visit another kfc, but the other one is 25 minutes from my house. When I can't get KFC, I go to another restaurant and KFC loses money. This store is a joke around town. When people go there, jokes are made saying expect them to be out of something. They are always out of stuff. I'm not talking napkins. I'm talking out of major stuff that they are supposed to sell. Chicken and pot pies are pretty popular. They should have food ready or shut their doors! Management needs to be talked to about this situation, or maybe they need new management.
I recently visited the KFC on Taunton Ave in East Providence RI and first I was told it would be ten minutes before the biscuits were ready even though it was only 12:15 and I had to go without them because I did not have the time to wait which for a fast food restaurant is just not right. I also got several drinks to go and was told that there were no cup holders. I ended up losing two of the drinks because of that. So not only did I not get my biscuit, but also lost out on two drinks. I hope that you will resolve this problem for I am a frequent customer and the location is close to my home!
Thanks again KFC ARARAT, VIC.. i was in line at KFC Ararat just last week & this guys in front of me placed his order (didnt pay at this stage), then when to the toilet.. Yep, off he went to the dunny. im next in line waiting, thinking "yep, she will serve me know, im next".. Arh, NO..!!
can you believe i had to wait until the guy who went to the dunny to return before she could serve me..O.M.G.. thanks Mel. i complained at the time but as normal they try & blow it off & calm you down... I thought it would have been common sence.. My feet are never walking in there again.. no way in the world..
I am a loyal customer of KFC and always will be. Yesterday i stopped at KFC and orderd the 6 piece grill deal, and when we sat down to eat , th food had a strange taste to it. My chicken appeared not to be cooked enough, and there was a taste to it that we could not eat it, due to our safety of possible raw poultry. Im not sure if it was just so old and it had a smell to it or if the food was not well done to eat. I will buy from KFC again but not the grill anymore, unless i can observe it or eat at the restaurant.
On Feb 26th I went to a drive through KFC, I just wanted a Big Crunch sandwich, when the attendant told me it was $6.20! I freaked out! 6.20 for a sandwich?!?! I told her to cancel the order, and drove away, their is now way I'm paying for that. I'd hate to find out what the cost of a combo was!! I'm never returning to this establishment ever again!! Haven't been to a KFC in a while but, I remember why. I will tell everyone about this and anyone else attempting to go.
I bought a chicken pot pie at the KFC in norwalk Ohio. My son that is 11 was eating the pot pie and got choked on a chicken bone that was in it. I has to administer abdomen thrusts to get out the bone that was lodged in his throat out. There is no warning on the the box saying product may contain bones. I have a pic of the bone that was in it if need for anything.
Sat 17th my wife and me and 7year son went to kfc have a meal we got a bucket and chips that and my son got a kids. That was the first and the last food he ate got home my son vomited diriea 22times stomach pains lost all his body fluids that burger stunk like it was sitting in ur resraurant gor 6months my son is still in hospital ive now gona take this matter to court and I have contacted health and safety officers they will be in contact asap the kfc branch is milton keynes escape opposite subway the manager there is ibra I will fight all the way I want comonsation.
Worst service I have ever experienced, this is not the first or the second time I have given a chance to this store.
Everyone that works there will attend you with a bad attitude, they can never make your order correct, and the place it's always dirty.
Unfortunately this is the only one in the area of Hyannis, MA.
All the attendees and the manager are horrible with their customer service skills.
I went to KFC about 3:30 pm oct. 5th. I ordered the #5 on the menu which is 5 hot wings & cole slaw and a soda, well when I got home started eating and the wings was so hard and they tasted like they were left over from lunch. well I called the manager and told her what the problem was. she took my name and told me to hold on to my reciept so the next time I come in she will give me another order. well I went back to KFC about 8 m for dinner the same night,showed my reciept and told cahier I had spoke with the manager earlier and she claimed she hadn't spoke to me. well anyway I got my order went home and low and behold the wings was the same way hard and old!!! I threw them away. I tried to call them to tell them to check the wings before they sold them to any body else, they didn't answer the phone. this is the Shelbyville ,Tenn resturant.
myself and my friend and brother visited kfc infor st.helens .que for 10 mins to get told there a 30 mins wait on chicken on the bone..we wanted a family feast .but was really disspointed they was no chicken on bone ..i ask for a fillet box meals .she said it has chicken in .i said can i not have boneless piece in it as u nt got answer was no ..so we got 3 fillet burger and chips wiv drink and a gravy .got to car and it was beans had to go bk in .the que was nearly ti the door of entrance and still no one was sayin there wad no chicken .the drive thru wads full .but no member of staff telling any1 .i can honest she myself and my brother and friend will nt be visiting again .we think it was poor serve
My husband and I went to the kfc (Store #G630009) 2994 homer adams parkway, Alton, Il. this evening 3-5-13. We had the buffet, the cole slaw juice was sour and was spoiled, the chicken cold, the chicken and dumplin's had crusted over on the top and hardened and they had no unsweetened tea made up. It was 6:51pm when we went in to eat. You would think they would be ready for the dinner diners. I asked the girl for fresh chicken and she did get it for me. I told them that the cole slaw was sour and I believe it was spoiled, she said she would tell her manager. They told me they would make tea and let me know when it was ready. Well they never changed the coleslaw out, never put more fresh chicken out, the chicken and dumplins were left there and the tea never came. My husband and I are not happy at all about our dining experience there. We did not talk to the manager it was never offered to us as a option, the cashier said she would tell the manager about the problems. We left without eating hardly anything, didn't seem like there would be fresh food put out soon, as the people working were all by the drive thru window talking. Not to mention there was only one napkin holder that had napkins in it and that was at the register, all the ones at the buffet were empty. Please check this kfc out and find out how come all of this was allowed to happen. We will not be going back to this store, we have been there before and it seems there is always issues with their foods freshness. Thank you and please advise how this is addressed, and the outcome. My husband came home an ate a sandwich, and he never does that. my cell number is 618-444-0566 Linda Shane
We arrived at your location in gurnee il 10 min before open. But we did not mind the wait fresh product good food. After 10:30am no one came on speaker. So we circled around thinking we needed to set off the box. Still no one. Three times I'm all. Then I went up to door beat on door beat repeatedly. Still no one. 3-4 cars in lot so assume people are here.
Circle around again this blow horn several times. No one heard. Knock on drive up window. The guy finally gets the window open, we ask him are you open? It is after 1o:30, he says I don't know it is my first day. Let me find some one.
Then a few min later a different guy comes to the window and apologizes says he doesn't know we're the manager and staff went he was just the clean up guy but he was sure they would be back soon. We just could wait any longer. It is now 11am still hungery. Still disappointed.
We went to KFC which located at East haven, Connecticut around 12:30 PM on Dec.12 2011. Two employees harassed us : When I ordered 12 PCS, The lady and the man mocked and laughed at us because we were not familiar the orders while we are asking questions and they were rush us order even there were no other customers behind us. The table near the widow was so messy. I asked for cleaning, The lady was lazy and reluctant to clean it. She use watery clothes purposely to wipe it and put us waiting for a long time.
They don't even gave us only 2 pieces napkins and 2 forks ( After I asked). When we asked why limit customer for napkins and forks. The lady and man angry and Yale to us said "go out" In mad voice. In the very hostile environment, we didn't finish eating plus the chicken was not warm enough and they were not fresh at all. when I asked their name, they didn't tell us. The man said he is manager when I ask if I can talked to manager. I called the restaurant after we left about half hour, the man very rude and told me that manger take off. He didn't understand English when I ask more questions.
On the other hand, we felt that the food soaked in the oil for a long time. It was not fresh and even not warm enough. Their behavior harassed us. I am looking forward to hear you. I called restaurant again this morning. The man said : "the owner will be back in two month". Obviously he lied. I believed they are really under qualified employees. They behaved like they own that restaurant and they devastated KFC's reputation and harassed customer.
kfc 2715 north carolina 24 warsaw nc 28398. The date entered kfc 1 10 13, I ordered a chicken breast wing mashed potatoes and mac and cheese plus a biscuit, the girl that took my order was very unpleasent you could tell that she didn't want to be there, waited around fifteen minutes for my order, while I was waiting Iwas looking at the buffet and it looked like a pig trof nasty, sat down with my meal had to clean off the table dirty, the wing was hot and very good the breast was hard and very dry, the mac and cheese was dry the biscuit was hard as a hockey puck I banged it on the table and it would not break the only thing that I ate was the wing and mashed potatoes, will never enter that kfc again.
I am so tried of the excuse about us living in Alaska. That what it is. We live in alska, the 49th of our 50 united states not timbuckto. I was so disappointed about the price difference I could not even enjoy the meal. I can see why we currently have only a few locations left here. I should have went across the street to the other chicken place. For the same meal with more flavor I would have paid $6.78 less. This is the second time I was disappointed. The first time I paid $10.00 more than the advertisement. Pricing at the extreme. Although you are closer, I will not pay $16.78 for a $10.00 meal or $28.99 for a $18.99 dinner for my family anymore. That is outragous price gorging.
At the ramsgate, Thanet KFC I tried to redeem the 7th of may free chicken deal. They said I wasn't allowed. They told me that people had been passing there phones back in the que and will only accept printed copies. I asked if they thought that I was doing it and they knew it wasn't me. But me and all my classmates didnt get our chicken.
I have driven several miles each time, over the past several years, to visit the location at 7006 W.75th Street in Overland Park, Kansas. I try to arrive when they are supposed to open at 10:30. Each time, I've had to wait from 5 to 30 minutes for them to open. One time the cook quit and I never did get served that time.
I know I should have quit going there long ago or gone at a different time, but will now go to a different location. Today, with a low temperature, standing outside the door and waiting was just too much. Your store should not advertise an opening time if it's virtually never going to open at that time.
Tony Holland
I have purchased KFC tonight from Ballina NSW store (around 8.25 on 5.4.13) - a Family Pack of 10 pieces of chicken. 4 of the pieces were wings and Coleslaw had a use by date of 6.4.13. This is not the first time I have had short dated coleslaw and to use by the following day is inadequate (it already had the 'tang' to it). And 4 wings seems a little too many of the smallest pieces. The chicken was our hashed as a birthday treat for my visiting daughter and it would have upset the atmosphere to return the chicken etc. Regards Patricia Kingdom
Kfc Uitenhage eastern cape,everytime I drive down to kfc to buy a krusher they always have some story about the machine,the first time they said someone threw in the mixture too late so it was runny,f ew weeks later go back then their is a sign saying machine is out of order, few days later they tell me there is no slush??what is actually the problem. The new nestle krusher has been out and advertised for over a month and I still haven't even tasted it. Can kfc not just buy a new machine or what is the problem, the employers find it amusing at times which I don't! The food is good and I still buy there but just get annoyed driving down there for nothing somedays
I visited KFC - Merry Hill, in the West Midlands today at around 12:30, we ordered 2 fully loaded meals with gravy.I regret to say that I was very disappointed with the overall service from the staff their and their lack of customer service skills. Whilst waiting for our food one member of staff, who was the only person serving on the till at the time swore at another member of staff as they were leaving. I visited the restaurant with a friend, I ordered my food but we had to wait around 5 minutes for my friends food to be ready, during this time my food was out waiting on a tray getting cold. My friend ordered a 7up that had to be returned as it didn't taste very nice, when we finally got our food mine and my friends burger had small short black hairs on the burgers I took the food back to show an employee who got the manager and our Money was refunded. The shift manager did appolagise and ashore d me that it wouldn't have been something that was done out vindictively, I had obviously questioned this considering their were hairs in both of the burgers. This restaurant is the one most local to me and every time i have visited the store the staff their have either got the order wrong or the service has been bad, i enjoy KFC food and it is something of a treat for me as I don't eat them often. For the prices that are charged for the meals I would expect that the food be delivered hot, with a smile and hairless. I will not be visiting that particular restaurant again as it has quite honestly, in the words of the front desk employee 'pissed me off' I sincerely hope that something is done to shake up that store considering it is situated in one of the busiest places in the West Midlands.
I was in KFC in Pooler,GA on Hwy 80 and purcahsed 2/12pcs. hotwings and went back to work after eating 2-3 wings my
coworker and I both relized the wings was raw so he took them back and the manager was going to refund our money but to asst. manager ask where was the other 2-3 wings and he said we ate them instead of them giving us our money back and praying we did not get sick they did not give us food or our money back. we had no lunch to eat on our 12 hour day at work and no money to get somthing else.This was the worst experince I have ever had at KFC . This meal cost me $20.50 and I would like my money back. The sad part is my wife cousin work at that store and I never had that problem before. If this is not resolved the guys said they will never eat there again . Thanking you in advance Mr. Herrington
My husband and I went to the KFC on Civic Center Drive in Augusta, ME last night Monday, February 25th 2013. We each ordered the 3 piece meal along with to sodas.
I must say our dinner was the worst we have ever eaten there. I ordered the chicken breast and wing and he the chicken thighs. The chicken was dried out and tasted like it should have been thrown out. The biscuits were also not very good. We usually love the cole slaw, but that tasted like sawdust.
The potatoes and gravy in my opinion was the only thing salvagable. I don't know if they think they are saving the company money by serving us that swill, but I can say it will cost the company by losing customers.. We usually stop there because it is on our way home, but I guess I'll have to stop some where else to spend my money and there are plenty of places out there on the way home..
I went to our local KFC in Kirkland Lake, ON on Feb.25, 2013. The service was HORRIBLE. The cooks in the back were swearing non-stop, when they had a few orders waiting, they panicked. The supervisor working the cash went to the back to help out and DID NOT wash her hands. I could see her touching food after she just finished handling money!!! The workers in the back were also touching there face/wiping their sweaty foreheads, then touching food. Our family will NEVER return to this KFC!
I was working for KFC and one of my managers verbally attacked by Brittany the manager due to the other manager rob telling me not to open the drive thru window for her and then came inside and verbally attacked me in front of costumers.
I apologized to the customers on her behalf her name is Brittany and Joe or tony the other managers don't seem to see she was wrong at all.
I'm the only one got terminated for this situation. They also had a meeting on my be half without me present to tell my side or got a statement from me or another employee that was there and tony told me he done talking to me since I didn't open the window for Brittany to get a cup of water.
Place is filthy, food is everywhere, same seats,TV, benches andwalls for over a month and its still dirty month later . Workers putting on makeup an standing around talking . Glass is filthy with food when opened. Will never come back.
I have stuck in drive through at greenfield Indiana for 18 minutes There has been car moving with four still in front of me. I am unable to leave due to drive through construction. They are out of chicken at 1:00 on Sunday; then why do they exist? I should have never come here; it usually takes 10 minute per car on non busy day. Now ex customer.
On Saturday the 13th of October 2012 I ordered a $5.99 streetwise meal from 357 Pennant Hill road Pennant Hills NSW. I was half way into my burger when I came across a long black hair. I went to the counter to show the staff, All the manager could say and do is sorry and continued to serve another costumer. Did not offer to give me a new one or even my money back. I said what am I meant to do continue to eat a burger with one of your staffâs hair in it; I put my burger in the pin right next to the counter and walked back to my seat where my friends were trying to finish eating their meals.
I have ordered 10 Zinger wings for R54.90 at Kfc Aspen near cleary Park Friday night (12/7/19 time is 17:17 and the order number is 118,the wings were horrible however I had a running stomach the whole night I could not sleep,and we only had KFC for supper,i could not even make it to work the next day,what made it even worse my husband got the same stomach problem the next morning and we both decided not go work,this is a very serious and horrible experience ,iam soo disappointed because I'd go to KFC just for Zinger wings,thts the love I have for the wings
Well the two experiences at the KFC in sandy Utah have been the worst. From having a long black hair from the manager lady who refuses to wear a hair net. To having Jose stare at us out the window with a bold stare as if he tainted the chicken. He must have since we gotten sick for the past two days. He crouched down to see who he was going to make sick for the day. The manager sat in the office to plant her ass down as if the whole place could go to crap without a care. I would avoid this place unless you don't mind being sick, or eating hairy chicken.
I went into the counter to order takeout food at KFC In Debary Florida little after one on Saturday, July 13 there were three people working in the store the manager a counter person and a young gentleman in the back cooking . the service was very slow the cleanliness factor of wiping your face with your gloves when you’re serving food was evident nobody was happy in there to be working and overall just not the type of service I would expect from any fast food you guys are competing against Chick-fil-A and did not measure up at all today . The store was steady with business not super busy but it could’ve used another person also . I would definitely think twice before going back to this particular KFC .
1) person taking orders rhrough drive through tried tacking on extra fees for sauces and things already described as included on menu
I see kfc reviews are low anyway....you spend thousands on advertising then hire very questionable people to con your customers ....Dont offer me any freebies....I dont have any intention of ever going back
Our family brought dinner from the Central Ave East Orange, NJ location. My daughter just purchased 3 (2) pice meals and a kfc bowl.. None of the meals had the side dishes in them and all of the drinks were nothing but dirty water. We poured that crap straight down the drain. This was a pure waste of our money and time. It’s storming so we didn’t return. Tried to call but it’s saying the circuits are busy. Either everyone is complaining or they took the phone off the hook due to the volume of complaint calls. They are fully aware they are being dishonest and serving low quality food. Just pure garbage.
Your Company needs to replace the paper bags for take out food. They leak and by the time you get where you're going the bottom of the bag is wet all the way through. Maybe there is a wax coated bag, because I know we should cut down on the plastic bags. Other wise, I love the food.
I live in Grand Blanc Mi and we have a KFC on the corner of Hill Rd and Dort Hwy. My complaint is that I have visited this KFC multiple, multiple times and every time I do I'm either missing something or waiting way to long....20 min to over 30 min for them to make the food because they never seem to be able to have it ready and waiting for customers...if they have one of the items they don't have the other....always. I have seen employees in there arguing with each other before and I was there one time and they had a new employee and they was not helping him that was the time it took way over 40 min, I felt sorry for him... Poor.. poor management and I know I'm not the only one with complaints about this location. I actually have started driving 15 miles out of my way just to go to a different location. When you call to let them know you are missing items they don't answer most of the time. KFC is not cheep and I have lost lots of money eating at your franchise and you need to have secret shoppers go there to see the poor service. I work hard for my money so I expect for the food that I order and pay for to be in my bag...not including the gas it takes to go back to get the order right.
KFC RESTAURANT @ Blackwood Clementon Road, Blackwood, NJ. I am a Senior Citizen, who actually "grew-up" eating KFC chicken. My son and daughter-in-law were talking about how it it had been since we all had KFC. So I put on my mobile map and away we went to find KFC. We were all excited. I bought the 10 piece meal with the cinnamon biscuits. The smell in the car, on the way home was awesome!! When we got home, we dove into our food. When they pa ked our order, they put the cinnamon biscuits in sideways over the bucket of chicken. Needless to say....the cinnamon ran onto all the chicken. The taste was dreadful. So we ate potatoes and cole slaw for dinner.
My son called the restaurant and spoke with the manager, Raina. She apologized and asked if we could come back either that same night, or the next. She also stated she would replace the entire meal, plus through in a little extra.
Well, my d-i-l and I went to see "Raina" to get our chicken. We were saying how thoughtful this girl was. Our first experience was with a cashier by the name Shanue. She asked"How many pieces of chicken are you missing? " I stated that I would like to speak to Rain. I was informed she was VERY BUSY! Supposedly, When he informed Raina that we were there. We waited 45 minutes.......meanwhile, observing how uncohesive this "team" of workers actually were. Each one bickering with another, saying what they were or were not going to do.I
Finally, Shane called us and handed us a bucket of chicken....lifting the lid and stating, "see? Fresh chicken" She did this three times. Then proceeded to place cinnamon biscuits on top of the bucket of chicken. I stated weren't we supposed to get something else? We were told no, this is what Rains said to give us. As we were leaving, this cashier proceeded to tell the next customer about "giving away food to SOME people. My d-i- l found her to be quite disrespectful and stated it she had anything to be said....She could say it to our face and that it was their fault, that our order got messed up. When we were in the car, I called Rains myself and asked about our replacement order. She in turn replied "No, chicken & cinnamon biscuits are all you get. Plus she stated that we "threatened her employee! I was completely dumbfounded.
As a manager, she had no control of her team, every worker there was doing their own thing, not helping one another at all. Also when I asked the cashier for her name, she smiled, covered up her badge and just laughed. Totally rude!!! So for dinner tonight we ate just chicken.
As I stated previously, I am a Senior citizen, on a fixed income. I spent $30 on what I thought was going to be a delicious experience. Instead, it was a total disaster. I will NEVER patronize this KFC again and will also submit a review on social media regarding my experience there. KFC is nothing like I remember it be.
If this is the new, modern KFC, that shows no respect to its patrons....you can keep it!
Sincerely,
Linda S. Spruill
Purchased a 16 piece meal and the 8 biscuits were missing when we got home. The gravy for the mash potatoes tasted over peppery flavor, called to complain and received a code to claim the missing biscuits.
Its not the first time that I have has missing items from this store and that is why I am reporting this issue.
Store # J870019
Store # J625104
Fort Stockton TX 1304 N. U.S. Highway 285
Ticket # 2084 8:31pm
My biggest complaint was the employee's trrible attitude. The multiple mistakes she made I believe would have been less if she wanted to be working there. Based on her bad attitude it seems she is extremely unhappy with her position.
I can understand her being frustrated or stressed based on that it didn't appear that she had sufficient help and that the speaker in the drive through was not working however that doesn't make it acceptable for her to take her frustrations out on the customers.
When I was ordering the first combo and asked for coke she sharply (with what seemed to be attitude) that she didn't have coke so I told her Pepsi where as she did not ask for a size, second item there was no issue other than that she seemed frustrated the entire time, the third item I asked for the dorito tacos she asked me what kind of tacos so I cleared my throat and spoke up saying again the dorito tacos now she seems to be getting mad and said there are different types of tacos which kind do you want, not knowing that there were different dorito tacos and thinking she was having a hard time understanding me I told her again making sure to be precise in my pronunciation.
Now she starts slapping the back of her hand in the palm of her hand and with a over the top attitude she says there are three different tacos so which one do you want (still not identifying the options) so my wife asked her what the options are so we finally got through ordering some tacos.
After taking our order it seemed she went back to make the order. She brought the items out, handed them through the window and without saying anything abruptly walked away. I wasn't sure if we had received the entire order or if she was going to get other items so I asked my wife to make sure all the items looked to be there. Noticing that we didn't drive away immediately and without coming to the window she asks (with seeming attitude) if we were missing anything which it didn't appear that way initially so we left.
After returning home I started to remove the items and noticed that the tacos were loosely wrapped so that the shell's were showing and the taco meat was at one side of the taco, one of the tacos contents had came out of the taco completely and was in the bottom of the bag.
I had also ordered a two piece meal and a three piece meal but received two, two piece meals but was charged for what I ordered, no napkins, no forks for the mashed potato I also noticed on the receipt "CChip cookie" which we didn't also received.
Out of fried chicken, AGAIN!
This is the second time within two weeks that we have visited this store on 5th street in St. Charles, MO. And they were out of fried chicken.
The manager did not care and blamed it on the employees.
Ever since the remodel and change in staff this location has gone downhill. The customer service is horrible!
I didn’t receive my cookie with my meal !
I've never had a problem with service from KFC until I moved to Arlington Washington, One time my son in law went thru the drive thru and when he got home we were missing half of our chicken and had no rolls, my daughter went back and the manager was very rude to her instead of saying she was sorry, she shoved the box of chicken at my daughter. Very poor customer service.
Yesterday after grocery shopping at Winco in the rain, we stopped at KFC again when we went thru the drive, the girl asked if we wanted Org. or crispy, we said crispy, she then said, lets see if we have any, we waited a minute next thing we had a new person at the speaker, so we had to order all over again, and when it came to the crispy she also said they are checking on the crispy chicken. They had us put our car around to the side of the building to wait for our order, my daughter when inside, and while she was waiting, they were giving people in the drive thru who had small orders, their food, Debbie then said where is my order, and was told that those were just small orders, And again they were rude. You really need to do some undercover work on you stores, because any who gets a one out of 5 star rating is in trouble. I'm sure you don't want to end up in the dump.
We went to a KFC in Brigham City, Utah, a week and a half ago. It was a Sunday, in the early afternoon. We were traveling with another carload of family members. We have eaten there several times over the years when we have traveled through Utah. We left the business without ordering when we learned they had no extra crispy chicken. This evening we have come back to Utah. We went to the same KFC only to find the only extra crispy pieces were wings. We left and drove to Ogden to the KFC there. They had no extra crispy. The girl said it would take 30-40 minutes to cook some.
In frustration, I ordered chicken strips only to find they had no ranch dressing. My husband said, “I’ve never seen you this irritated when we’ve eaten out.” Please either take extra crispy chicken off your menu (and I will eat chicken somewhere else) or keep it made during the day. If you’re getting low, cook some more. It would be like McDonald’s never having hamburgers on hand. I’m sorry for being frustrated, but I’m tired of going to a business that advertises a product, and it not being in stock.
Your Franchise in Moore, Oklahoma, 1200 N .Moore Ave. has to be the nasties restaurant I have ever been to. The people that work the inside and the drive through window are so rude. You don't hear thank you. You cant understand the person that's talking to you. We have always loved the chicken from KFC but will never do it again. If our hard earned money is not worth someone's thank you for your business , that's such a shame. We will find another chicken place.
My contact reference complaint number is P6W25.
Whereas noone has contacted me regarding this complaint. I mainly want to know if anything has been done to correct the surly and disrespectful behavior of the manager had contact with over my wanting to order ala carte rather than the menu board.... And was refused service if I didn't order off the menu board.
I need to know if he and the waiter are still working there, so I will know not to go back to the store involved.
I have been going to the same kfc store for probably 20 years.
John Niner
jniner@cox.net
We were having a party at work and I was asked to pick up some chicken. I checked the KFC menu and I was impressed with the variety of food, but I thought the prices were a little high. I arrived at the store and the line was rather slow even though there were only a few customers ahead of me. When my turn finally came up I ordered eight pieces of chicken. The online price was approximately three dollars less than what I was charged in the store. That’s a big difference. Then I compared all the posted food prices on the board with the online prices. None of them matched. Isn’t this false advertising? I didn’t have time to file a formal complaint with the management so I just paid the inflated price of approximately $17.50. That almost $2 for a piece of chicken, including wings and legs. You guys need to show the same prices online as you do in the store.
We ordered a 20 piece did not get all the pieces
Then didn't get all our sides plus the extra sides we paid for
The chicken was pink and taste rubbery
I know it was close to closing time but that's NO excuse!
KFC drive through on North Avenue in New Rochelle, NY
Occurred on Tuesday, 6/11/19 between 9:30 - 9:50pm
The absolute worst drive through experience I have ever had.
I paid at the window and then waited for at least 15 minutes for my food with no explanation or apology for wait. Staff visibly avoided any contact with me while I waited.
When I finally received food, I left so quickly because of long wait, I should have checked order.
I ordered 5 piece Nashville Hot chicken tender combo, 2 Nashville Hot chicken tenders and I Georgia Gold chicken tender.
I received 5 piece Nashville Hot chicken tenders ONLY, no biscuit and no side. So much sauce was put on chicken it ended up spilling out of container and bag causing a mess when I got chicken home.
The buns for the the chicken tenders were tough and stale.
I received 1 Nashville Hot chicken little and 2 plain chicken littles, again not what I ordered!!
This was an awful experience and I’m telling anyone and everyone I know in the area to never go there or give them any business.
Someone should be accountable for this awful experience.
Yesterday, June 8, 2019 around 1200 we ate at kailaua kona kfc. The food seemed ok. But today June 9, all 3 of us who consumed the food have been suffering with diarrhea and vomiting. I am also 25 weeks pregnant. We feel this is linked to kfc because it is the only thing all 3 of us ate together. And we all started the symptoms of food poisoning around the same time.
Went to order & she said extra crispy or half & half & I said original. I asked for mashed potatoes & green beans. After about 10 minutes ( not very busy ), a lady puts a bag on the the counter & saids extra crispy. I stood there & then the one that took my order told me it's mine & I said I ordered original. Another lady said she typed extra crispy. They changed it & I left. when I got home, the green beans looked like potato wedges....they were..no green beans. needless to say totally unsatisfied. Not the first time at KFC lately. $27 for an unsatisfied meal. Over 40 years going there& now it's not worth it if it's a hit & miss meal.
I order food but one of the cashiers were very rude her name is tracy she work at the state road office in akron ohio she needs too learn to talk nice to peoples. I think tracy needs to be in the back washing dishes or cleaning. food were good and hot.
On Saturday the 8th june 2019 approximately 6pm my husband and I went to the KFC in Tauranga Cameron Road. We ordered "meal for 2" , which should have consisted of 6 pieces of chicken, 2 large chips, 2 potato and gravy, 2 coleslaw and 2 drinks. As we are elderly we asked them to hold the drinks, they offered 2 more coleslaw instead and we agreed to that. On the price board it said the cost would be $25.99, but when we paid the price it was different and was $27.99. We drove home and that took about 10mins went to eat the meal it was cold missing all the coleslaw very greasy and had age on its side. This is the worst KFC that we have experienced.
On May 26, 2019 at 5:27 PM I entered an order for a 12 piece meal. The store is in Cathedral City, CA, #E791045, the ticket number was 4481. While I and another customer waited for our orders, 5 vehicles entered the drive thru, in addition to the vehicles already there, their orders were taken, filled and delivered while we watched. The other customers order was a simple meal. we were both extremely upset and when we confronted the cashier he told us it was company policy. This has never happened before and I certainly not visit that store again. This is the first complaint letter I have written in over 10 years, but, I felt it necessary.
I WENT TO KFC ON 26660 ENCANTO DR SUN CITY CA 92585 ON 06/02/2019 MY FIRST COMPLAINT IS THE STAFF THERE IS NOT VERY FRIENDLY. THEY THROUGH YOUR FOOD DOWN ON THE COUNTER WHEN ITS READY FOR PICK UP. THEY DON'T GREET THE CUSTOMERS WITH A SMILE THEIR WORDS ARE WHAT DO YOU WANT TO ORDER WHEN YOU STEP UP TO THE COUNTER. THEY DON'T SMILE ALL THE TIME YOU ARE PLACING YOUR ORDER. I'VE SEEN YTHEM DROP FOOD AND PICK IT UP AND NOT WASH THEIR HANDS. THE FLOOR IS VERY DURTY AND STICKY TO THE POINT YOUR SHOES STICK TO THE FLOOR. THE WINDOWS ARE VERY DURTY AND THIS WAS AROUND 11:00 AM WHEN I VISIT.
I REALLY FEEL THERE SHOULD BE A SUPRISE VISIT TO THIS KFC BECAUSE YOU WILL BE VERY SUPRISE AT THE SO CALL HELPERS THERE. I WILL NEVER GO BACK THERE AGAIN. ALOT OF PEOPLE HAVE COMPLAINT ABOUT THAT KFC TO ME BEFORE BUT I DID NOT BELIEVE THEM UNTIL I WENT ON 06/02/2019 AFTER CHURCH I WAS VERY SUPRISE. AND IF I AM THE ONLY ONE WHO HAS COMPLAINT OF THIS KFC IN SUN CITY CA MAYBE ITS BECAUSE PEOPLE DON'T CARE ENOUGH TO STEP UP AND COMPLAINT I LIKE KFC BUT I WILL GO ELSE WHERE. IF IT WERE ME ONE COMPLAINT IS ONE TO MANY PLEASE TAKE IT TO HEART AND CHECK ON THIS KFC BEFORE SOMEONE GET SICK AND THERE BE A LAW-SITE. THEY JUST DON'T CARE AND THEY NEED MORE TRAINING.
THANK YOU FOR YOUR ATTENTION IN THIS MATTER
ROCKELL WHITE
951-370-4531
We have visited KFC Hereford twice within the past month and the man dealing with us (Derek) has forgotten a key aspect of our meal both times. Quite frankly it’s shambolic. The next time I attend my local franchise I am hoping that I avoid Derek as I do not wish to have another meal spoiled. I would like the manager to get in touch.
I have given only 1 star as wasn’t possible to put none!
We came into Lowestoft kfc at 6.13 today, I really wish we had just walked out, we had to ask staff to clean tables, only customers using tables there were filthy, along with floors, it was only when hubby asked again that they finally under protest cleaned them, not a drip of anti bacterial spray to be seen, no other kfc we visit is ever in such a state, sorry but won’t be visiting again. Checking the I store cctv should be enough proof
I have given only 1 star as wasn’t possible to put none!
We came into Lowestoft kfc at 6.13 today, I really wish we had just walked out, we had to ask staff to clean tables, only customers using tables there were filthy, along with floors, it was only when hubby asked again that they finally under protest cleaned them, no other kfc we visit is ever in such a state, sorry but won’t be visiting again. Checking the I store cctv should be enough proof
I ordered two Pot pies and was very unhappy with them. The container was only half full of filling....mostly gravy.and the crust was enormous. Is this a way to cut costs and get a bigger profit? I've had these before and they were never this skimpy.
I Just paid $40 for a family meal in the drive-through and coppers cove Texas. There’s no one behind me in the drive-through line but I’m told to pull up to the bushes and wait because on my car is on a timer and it affects our time. So to keep your time down you cheat by making customers pull up and wait. If there’s no one behind me I should not have to pull up and wait
I have been sooooooooooo disappointed with the kfc on Plainfield, Grand Rapids, I was not ever going here again after 3 very disappointing visits, the chicken is always dry & overdone, I have complained to the Mgr. in the past, I thought I would give it one more try, this last time I was there this wk. & I ordered the 2/$6 specials, {the chicken sandwich & the chicken pot pit}, I cannot believe how this KFC can remain in business, the chicken sandwich was extremely dry, sooooooooooo bad that I can't think of how this business can let something so horrible out the door. Thank you for listening,, Sharon Feeback
My son loves KFC... wants to go every chance we get... we live outside of Denver Colorado. We have been to FOUR different locations and have either not been able to order or the service was horrible. We even waited inside at the counter for 15 minutes... finally left, went through the drive thru for them to tell us they were out of chicken tenders... I am just amazed that it has been bad service or no service at all of the different locations... really?
our KFC USED TO BE ONE OF THE CLEANEST, LARGEST AND BEST RAN KFC'S IN THE STATE OF Illinois .folks regularly traveled 30 plus miles to eat here going out of their way to have a great buffet . The fall of 2017 the restaurant was sold and a new management took over, for the first year service and food quality stayed the same but as 2019 everything about the place has slowly declined , costumers often find the steam tables almost completely empty of most items. sometimes waiting 15 to 20 minutes just get plain chicken ,often employee's will check the steam tables and return to the kitchen and do nothing to refill it . when told of the problem they mainly say that they can only restock items periodically and there's not much they can do . is there anything corporate can do to rectified this problem . I for one have refused to dine inside anymore and will only get chicken to go-I hate to see a great restaurant go bad, something should be done . thank you
I have been to the kfc on liberty street in York South Carolina several times in the past month and the service was bad. The first time we waited at the driver through for 15 minutes and there were no vehicles ahead of us and only a few other cars in the parking lot when we finally got our order we received the wrong order took the food back in and they were very rude and acted like it was our fault. This evening we went back sit at the drive threw and no one ever takes our order we look around and then very employee was outside. I wish I had taken a picture, but I was to mad to even think about it at that time.
The store on Perrin bietel near loop 410 San Antonio Texas not sure zip code, it’s was somewhere around 5:30 5-21-2019 on Wed. I pull up at drive thru got delayed response then when we order two pot pies the reply was ....we have none, order 1 piece Breast meal no breast, k order 5$ tenders and the new nachos they had but took about ten min.mean while behind a line was forming were like good luck to other people. So I didn’t order for myself so Friday of that week I pick up my granddaughter and ask how was the food from KFC she said tenders only no side nachos were awful the way she explained how they were made she didn’t eat ...dog didn’t even want.She lives with her grandmother not even a mile away but she didn’t have reciept so they didn’t go back. But I mention if that happens again to take photo.I-stop a lot at different parts of town at many fast food restaurants and I have never experienced this bad.Moral of this complaint is your interest. I suggest send a employee thru drive Thru and have them check it out all negative
The store on Perrin bietel near loop 410 San Antonio Texas not sure zip code, it’s was somewhere around 5:30 5-21-2019 on Wed. I pull up at drive thru got delayed response then when we order two pot pies the reply was ....we have none, order 1 piece Breast meal no breast, k order 5$ tenders and the new nachos they had but took about ten min.mean while behind a line was forming were like good luck to other people. So I didn’t order for myself so Friday of that week I pick up my granddaughter and ask how was the food from KFC she said tenders only no side nachos were awful the way she explained how they were made she didn’t eat ...dog didn’t even want.She lives with her grandmother not even a mile away but she didn’t have reciept so they didn’t go back. But I mention if that happens again to take photo.I-stop a lot at different parts of town at many fast food restaurants and I have never experienced this bad.Moral of this complaint is your interest. I suggest send a employee thru drive Thru and have them check it out all negative
KFC Restaurant #G135694, 216 FM 1382, Cedar Hill, TX
The ONLY reason I stop at this location is because it is at a midpoint between work and home. The ONLY reason I stop at KFC is for the hot wings - all the other chicken is either over cooked or old tasting. The owner for this particular location needs to be more visible and get onto the kid employees about actually doing their job. On 3 different occasions this location has gotten my own wrong and have shorted me food. I do not go through the drive through anymore because the first time I ordered a 20 hot wing order and when I got home 20 miles later the ding dong at the drive through was too busy flirting with a co-worker she gave me a 2 pc meal. The other two times I have ordered a 40 hot wing and today (ticket #3047) I ordered a 20 pc hot wing and the kid with attitude at the register (who ignored me for at least 8 minutes) told me they don't have 20 pc and I would have to order 24 pc. I said fine - each time (with the 40 pc and the 24 pc) they have shorted me 8 pc on one and 6 pc on the other. So apparently they can't count either. Seriously wish my husband would NOT want KFC anymore - why can't you hire people who care about their job and actually give customer service.
Hi visited your kfc store in Wishaw this evening to order a medium zinger tower box meal side coleslaw and drink peps, and a kcrush, after getting my order I drove home, to open my box and there was no hot wing, and on my receipt a payed for my side of coleslaw which are ament to come with ma meal, hope this matter can be resolved, have attached images of the meal and receipt
my complaint is about a manager at one of your locations her name is donna speede she is to ignorant and not suitable for sore point fortin, i watche how she gets on with her staff, like for instance the 19th/5/19 she told one of her staff that she will cuff she down and curse her out infront of her customers
I just got home and no Mac cheese side which I was charged for. They weren’t even busy.
Chicken purchased at your HUlen Blvd store in Ft Worth Texas tonight was HORRIBLE. Ordered a bucket of extra crispy and a bucket of Original. In reality only 1 piece of Original was found. The rest of the chicken was overcooked, Too hard to eat. My guests were appalled as was I. The only good thing was that the sides were edible. VERY DISAPPOINTED. $58.53 totally wasted.
I did not receive the mashed potatoes & gravy or the popcorn chicken. The green beans & cole slaw were very small size for the price. Mac & cheese was not good, biscuits were hard. I tried to call to complain but phone was answered but no one spoke x 4 attempts, or phone was busy x 6 attempts. This franchise is awful, last time I waited in drive thru for over 30 minutes only to be told they had no one to prepare the food. I did complain & was told manager would contact me but she never did.
We are been to KGC in Plainwell, Mi 2 weeks in a row; the service is slow, employees at the register need more training and are out of something every time. The first time it was 3 different pops and today it was biscuits, gravy, and potato wedges. The same employee at register is no better after a month. I don’t know why I go back, I get frustrated every time I go there. I guess I keep expecting it to be better.
Found a piece of hair in my meal which I bought from KFC it looked really disgusting and put me off eating KFC food again also made me feel really sick it was absolutely shocking !!
ALWAYS out of pot pies. Do not offer to cook any either. Crappy service, takes FOREVER to get waited on. HORRIBLE SERVICE!!!
I ordered a 12 piece meal..had to go threw
the drive threw renavations are being done.when I got home the chicken was missing half the skin all dried out didn't even taste like kfc.so I called the next day and told the manager my problem she said just come down with your receipt and we will give you another.well supperwas already cooked that day so we went the next day and the manager would have nothing to do with honoring the other managers word.it cost me over 35 dollarsfor a meal me and my family couldn't enjoy.very dissappointed
Whenever i go to this location they never have grilled chicken. I have to wait 25 minutes for them to cook it. Once i get the chicken home the legs and thighs are the size of a wing. This is aa the time. All the fried chicken pieces arr huge. This place is filthy on inside and out. Bums stand at drive through begging for money everyday. If they do have grilled chicken it has been there for hours. I have waited for 25 minutes for chicken and the cashier puts 10 to 12 pieces in a box not a bucket and once home the chicken falls through the soggy box onto the kitchen floor.
Because they do not like tocook grilled chicken
Causethe fried is more popular i ha e been told the grill machine is broke for several weeks. So much is wrong with this kfc that its crazy.
This is the 2nd time i have been there in 3 months, and the service has only gotten worse! I order extra crispy they give me origanal recipe again! My son just brought home the same thing AGAIN! How hard can it be? My freinds have already stopped going there, I thought I would give it 1 more chance. Never again!!!
About 3 weeks ago I called your office and complained about the 5.00 box where the 3-pc. chicken tenders
were real hard on the outside. Should have brought them back. You sent me a free $5.00 voucher which I used
today. I told them no hard pieces. I see where you have smaller boxes which means smaller pieces. Two of them
were so hard around the edges. Never will I ever go into KFC again!! Chick-fil-a just opened next door to KFC. What a difference in the food. They will never give you food to go like KFC.
I understand fast food is what it is...fast food; but that does not mean treating customers disrespectfully. Whereas the individual at the cash register was courteous, the manager was not. I asked for pickles with my order and I even asked them to pay for it but the server gave the pickle for free as there was no way to ring it. If I had known, I would have not even asked for it. The manager came over and started making snide comments that 'are we now giving away food?'. When I went back and complained about this comment, she was extremely rude, ill-mannered, uncivil, disrespectful, derogatory, insulting and demeaning. In fact, if ever in my life I have seen the worst customer treatment was in this KFC of Pleasant Hills, PA (KFC, 5130 Clairton Blvd, Pittsburgh, PA 15236). Go and enjoy the food..with bad customer treatment at your own peril. Whatever happened to Pennsylvania courtesy.....You won't get it here. Actually, KFC should hire more people especially managers like her to ensure their sale goes down the drain even sooner than Mcdonald's, Wendy's and Arby's want and give her employee of the century award.
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