JustAnswer.com

They advertise the ability to ask a question of a pro for $5. After the fact, they charge $40 extra to post the $5 question. Seems like a scam to get credit card number or take advantage of the elderly.

I was charged $40 on 5/27, in addition to the $5 to ask the question.

I paid the five dollar charge but the mechanic gave me totally wrong advice. He was very nice, but he was totally on the wrong trac. Tried to complain directly to justanswer but all I get is a form to apply for their services. It's a SCAM.

Tell you it is only R15 joining fee but doesn't clarify that automatic R720 membership paymentxome with that. Just want to have a look around and then got billed for a whole month's membership. Attahched is an image of what they tell you

Was told that I would only be charged $1 to sign up and was actually charged $56. com Customer Service and was told that the $55 would not be refunded. DO NOT USE THIS SCAMMING SERVICE! The Tech that answered my question was no help at all.

I asked for assistance on one matter during November, 2021 and expected to pay the charge of (Australian) 67.98. However, I did not expect to be billed that amount every month since!!

I am endeavouring to cancel any future payments.

Jean Haste [email protected] 22/03/2022

5 years ago. Here is a copy of Information exchanged between myself and JUSTANSWER’S automated assistance; Hello I purchased a GE Washer 7/06/20 model #GTW720. We registered online as well. Our issue (and we certainly can’t be the only ones), is that during the spin cycle about 30% of the time we hear it making that familiar knocking sound like the old washers use to make when it’s not properly balanced.

We do not run large bulky loads. It’s only two of use and it’s mostly workout clothing, sheets, and towels (all separately). Eventually it stops and we see water filling into the basket. Then drains and respins which many times does not solve them problem.

We cancel the wash, rearrange the soaking wet items and make…

The ALL the rep's was completely rude and English was very broken. They have charged me 2 months for 1 question that was NOT helpful advice given and I emailed and spoke to a rep to cancel and was still BILLED.

I called to at least get one payment back; each rep was very rude and over talks. NEVER. ***** PLEASE DO NOT USE THEM******

I got offered & accepted an answer from an expert for R 15,00 but got billed R 15.00 & R 365.00 on my card. I NEED THIS TRANSACTION REVERSED IMMEDIATELY!

THIS IS A FRAUDULENT SWITCH AND BAIT COMPANY. DON'T DO IT, STAY AWAY.

On May 13, I purchased "Last Pass" a password manager. I could not get it to work, so I got the link from Last Pass. It clearly stated that as a premium customer service would be free. So, I contacted them and got JOSEPH NEWMAN. I specifically asked him if this service was free since I am a premium customer. He said, NO. I figured the answer myself while chatting with it, it had to do with my browser (changed it). I again asked if would be charged, he assured me no, but I would see $1 charge that would be reversed.

Today I got notification that my credit card was charged $46. I immediately, contacted my bank, and complained to Just answer. They told me they cancelled my membership, which I NEVER asked for, but they…

I needed a doctor advise and when I asked a question she answered but after asking second question I got nothing never heard from her again Very disappointed.

then I found out Im being charged for membership of $66 I would like this refunded as I didnt agree to this

Maree Morris

I wanted to know how much my antique was worth and how old. I got the answer I wanted. It initially cost me 5 dollars to get that answer. 00$ bill for the last two months. 00$ to cancel something I didn't approve.

Poor communication and it would have been nice for someone to let me know they were going to charge me monthly. I did not approve this and I'm very angry. Will never use this website again and would not recommend it.

Horrible , no refund for my account . They act childish when I was talking to a higher up overall , will never use this EVER again. Wouldn’t even recommend it to my family or friends.

I asked a question. I had no idea that I had agreed to a monthly service contract at that time. I posed my question. After a couple of days I did not nor did I ever receive an answer so I assumed the transaction was never initiated and any perceived transaction was closed.

I then noticed I was being billed for over $53 per month. I called about six weeks ago and spoke with a representative and explained my complaint. I understood from that interaction that I would be compensated for the previous charges and the monthly billings would stop.

Now I see that they are continuing. I an requesting a refund for all monthly charges and that the monthly fees be terminated at once. Thank you for your immediate attention to this matter.

I spoke to a dr. stan who was of no use. He was rude and not helpful. I want a refund. I will now have to go to an ER for something that could have been managed over the phone- as you know ers are dangerous places these days.

I pointed out to dr. stan that he told me the same thing my primary did on Tuesday and that the problem had gotten worse not better. so he was of no help and I would like a full refund/

thank you - cynthia newman

I requested the unauthorized membership to be cancelled and the $60.00 fee to be refunded, spent hours at end last week with the customer service, was assured the matter will be resolved and today I am charged the $60.00 again!!!!!!!!!!!!!!!!!!!!!!!!!!! I need to put food on my elderly parent's table !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please answer why I was charged in my personal account $65 dated February 3, 2020. The first and only knowledge of your group was when I checked what and who it was yesterday, March 20. Please credit my account for the $65 charge because what was done was obviously false.

I want to cancel my membership but the site will not let me!

Been getting charged 46 dollars a month from this "company" for a few months now and ive never used their services or even heard of them before. SCAM.

I spotted a billing of $28 to my credit card account dated 1-12-2020. I contacted JustAnswer on Monday 1-13-2020 and requested a cancellation of their service and a refund of the $28. The company agreed to process the cancellation but refused to provide a refund prorated to 1-13-2020. The billing is in advance until 2-11-2020.

Billing customers beyond their requested cancellation date is bad business. It forces them to pay for unwanted service and generates ill will against the business. When prospective customers read about these practices, they tend to avoid the business altogether.

Any other company sends monthly billing notices so customers know that a bill is forthcoming. JustAnswer does not send billing notices at all. They continue to charge automatically to the customer's credit…

I recently explained my problem with an Epson printer WF-3720 to Pearl Wilson. She said you could help if I got a trial membership. I tried to explain that I'm already a member. The only thing I got next was a registration form for membership.

I'm paying monthly for my membership. Please let me use it!

on 12/23 I used your $5 special and on 12/27 you took $46.00 From my checking account' DID NOT GIVE YOU PERMISSION TO DO THIS!!!!!! I SPOKE TO THE PRESIDENT OF MY BANK SHE TOLD TO CONTACT YOU IMMEDIATLY. she also said this will sent to the fraud department if the fund are not put in my account by Thursday. My name is BArbara Natoli from Virginia Beach, Va. my bank was Atlantic union bank. previsolity Bank of Hampton Roads. I know with the information available to you today you will very easily be able to find out who I'm. I will not give you card number, I don't trust your company, that they won't try this is againt.

my email is [email protected]

Thought That $8 nz was a good sacrifice for an experts advice on how to troubleshoot our heatpump. l as there will be a charge after 7days if I do not cancel... and refund. Cellphone is +6427 2992770. Email is not working atm.

which Im assuming is automated, He asked me one question and then no contact from so called expert "Tim" for more than 24hours after first txting him and giving him all information. 2019. 2019. This is as stated a supposed 24hr service??

After trying to discontinue membership via phone call and being assured it was closed my credit was charged for another month. Tried a second call.

I have been billed $46.00 for services. I did not order any services from this company and would like the debit reversed.

00. Nowhere did I see that this was towards a membership nor was I made aware of it. Obviously your site is set up in a way that defrauds senior citizens. This membership scam is fraudulent by all definition as it a robotic system.

I was never sent an e-mail confirming such membership nor did I order such nor was a notice sent to verify or cancel. Again a scam designed to defraud. 00 on my account. 00 back? If my account is not credited immediately, I will be seeking legal action.

My bank has been notified as has my attorney. I will also be looking to have my attorney file fraud charges with the California Department of Justice, the California Attorney Generals office and the BBB. This type of practice is fraudulent and it will be addressed aggressively.

Can't get an answer for a simple question. Your customer service department should be called "jerk around department ALSO you don't return calls, and don't have a manager ANYWHERE>

my mother has a lot of health issues and she is going through freedom debt relief. all of her credit card companies are working with them except for discover. discover has filed a lawsuit knowing that she is going through freedom and won't settle the account. they are being greedy.

she was with them for years and always paid on time until last year when her health is getting bad. they have no heart like the other credit card companies has. she can't go to court because she is disabled.

discover is a rip off. I should have filed a lawsuit against them when they called my cell phone 10 times a day. 00 per unwanted phone calls. and they were calling every day for several months. they need to do a better job with working with their consumers.

everyone at some point goes through a rough…

you have taken money from my credit card but my bank is sorting this out ......thieving scammers

PLEASE CANCEL MY ACCOUNT I DONT USE IT

On 9/2 I called for assistance with a question. It was answered and on 9/26 I received a credit card billing for $1. Today, 10/2 I, received a second credit card charge for $46. I did not order any further service and wish to have that charge removed as I do not want any further service

I paid 5.00 for a question from a macanic on a trail bases now then are charging me 34.00 I never agreed to any more charges I want out because it wasn't helpful anyway.

I did not authorize a 34.00dollar costs out of checking account. I would like for them to put it back I don't have money like that to give away for nothing.

I was charged a full 34.00 when I only signed up for the introductory offer of 5.00

00 dollars also was deducted from my bank account which I did not authorized. I have not sign up for monthly payments which I did not permit. I did not use your services on those dates and should not be charged for services which I have used.

I do not like being charged for services notn rendered. P.. com . Please respond to this notice, to my email and when payment will be refunded back to my account.

I contacted Just Answer regarding a technical question was charged £5.00 to register then £21.00 to have my question answered today when I tried to resolve my issue I was told that my login details was no recognised. This appears to a scam organisation only interested in collecting income when all I was looking for was an answer to my technical question.

Receiving letter related to changes to my account with demanding process that I don't agree with since there are no positive changes on behalf of customer. I am in the process to search for another credit card. I am very disappointed that something Discover could allow changes that it sounds like a dictatorship like to customers.

I was already approached by group that don't agree with changes as Discover distributed already to their all customers, with the group that agree with the opinions and will also eliminate account as of July 1, 20019,once the changes will be in place. I also so warn you that any information of my that Discover will share with a third party or any others after July 1 I will proceed with a legal action.

I don't agree with any changes that Discover proposes and you…

I have 54.00 plus 5.00 deducted from my account for what ??? From ''justanswer''...I never consulted anyone for anything that I had to pay for..they certainly were not authorized to take that money..that is fraud...so I need you to find an explaination as to why this happened ...and I want my money back , or I'll go to the authorities..

My question was never answered, I was charged £5.00 and on top of that another £25.00 was taken for membership which I E.MAILED saying I was not prepared to to pay for no answer to my question

You are NOT authorized to charge my credit card for ANY thing. 00 and provided no answer and now you are trying to charge my credit card for ongoing service which I did not and do not authorize. I have contacted my credit card company and they are on to you and your rip off service. So cease and desist. M LaRock

Thinking it was a FREE service, I asked justanswer.com a question. Do not remember the question. Anyway, I found a $5.00 charge on my DISCOVER card. I thought the charge was ridiculous, but did NOT contest it.

THEN, on looking back, it seems Just Answer has been billing me since SEPTEMBER through DFCEMBER! They told me on the phone today about December. The charge is $46.00 for MEMBERSHIP (which I dp not acknowledge or have I consented to).FOUR charges of $46.00, totaling $189. Quite an interesting scam you got going there!

I am letting everyone I know, about your outfit.

Yesterday at 11:59 am, I asked my question, after paying the $5.00. To date I have had no reply, answer or comment from anyone in your company. What is happening?

com for help. I was required to pay $4 for their help, an agreeable price. So I authorized what I firmly believed was a one-time charge. My next two bank statements proved me wrong, however, as they began monthly debits of $46!

In order to get them to stop this scam I had to zero out my debit card and request a replacement. In no way at no time did I intend to sign up for any longterm program—I requested help on one issue one time only.