Jared Jewelers

My Mom order tanzanite earrings online 12-30-22 and received them 2-4-23, the post to one earring broke 2 weeks later.

I called Jared's 800 number and was told that I was past the 30 day return policy. I was told to have it repaired at the store, there's no store in my area, that's why it was ordered online.

I will never shop there.

Purchased both an engagement ring and wedding bands from Jared on 2 separate promotions. 00 in interest as Comenity said that my first promotion was not paid in full. The way they set up their statements is deceiving and unethical.

The statement format changed often, so if you do not pay attention you get screwed. I paid my bill faithfully with larger amounts in order to not have to pay the interest.

However, they did not apply the excess to the first promotion. They divided it equally. With other credit cards, I receive emails and texts stating that the promotion is ending. With Comenity, I received nothing but tiny print on the very bottom of my statement.

If you don't scroll down on your computer, you miss it-LIKE I DID! This does not look good for your company. I am in the age…

I wanted to upgrade a diamond mounting my husband bought for her 12-13 years ago. The sales associate was helping me when another sales person came over to assist. He pulled up my profile and stated I had payed $4000 for the set ( which I did not) I informed him that we didn’t pay that amount and he continued to dispute me.

I was very calm and I knew how much I had payed. He continued to argue the fact. All of sudden the correct amount appeared. He NEVER apologized and continued to act as if I was in the wrong. He was very snippy and arrogant in his demeanor.

Unless my mind changes I WILL NEVER purchase another piece of jewelry from you again. I asked for a printout of the purchase but he refused. I was going to double the amount of my purchase per your policy. I would have been spending…

Dropped my ring off for cleaning for warranty. The wroking said it needed some rhodium and a cleaning. Got the call it was done and so I went and picked it up. After picking it up I noticed it was all messed up on the one side of the band.

Drove an hour took it back to the store for them to say they would try to do better and repair the mess up. Got a call it was ready a few days later. Went again for an hour drive to pick it up all for them to try and hand me the wrong ring, they had misplaced mine.

Ended up finding mine and it wasnt done. At that point I told them I wasn't going to drive another hour and asked if they'd send me a picture when the ring is finished and I'd either have my mother in law pick it up or have it be shipped if I approved of the repair.

Well it wasn't repaired…

I purchased a diamond ring from Jared’s in Pensacola, Fl 2 years ago. I did not purchase insurance because I trusted Jared’s reputation. I have now lost two small diamonds and it looks like I may lose more eventually. I am very disappointed in the quality of the ring.

I have had other diamond jewelry for years and never lost a diamond. I am very careful with my jewelry and only wear on certain occasions. I would like to get the diamonds replaced and be assured the others are secure or be allowed to trade this ring for another one of a different style.

I would like to give Jared referrals and good comments regarding my experience with Jared’s but at this time I am very disappointed with the quality of your jewelry. Thank you for your attention. com

Firstly, it is 2 days till Christmas and the mail sender's at Jared did an absolutely terrible job with communicating in order for my item to be delivered at the correct address. Instead of anyone physically calling me my Christmas gift to a family member was sent back!

Secondly, the item should have never even left the facility without a physically corrected address so very poor on your end Jared!

Finally, No time is given to me now to have an item re-made and able to be given to the individual on Christmas day!

This was my first time using Jared and I will never use your services in the future

My husband rang the bell twice to be let in the store. A white came rang the bell once and was let in. He walks in behind the couple. No one offered to help me. "She tells him they are having problems with the door.

She goes on to say she is married to a black man, which means nothing to this situation.. I learned he is not the first black person to experience this behavior at the Lexington, KY location. My husband is a hard working man.

He takes pride in what he purchases and where he purchases. He has purchased me items from Jared and Kays in the past. After this experience your establishment no longer meets our standards.

Good morning,

I purchased a ring for my fiance back in Dec 2021 and the ring has been in a box in my dresser until our wedding day 10/22/22. A piece of the ring fell off last week on 10/28/2022. Per Brandy with Jared (case # 06715355) I'd have to pay for the cost of the repair.... For the amount I spent on this ring for it to just fall apart within days of wearing it for the first time is a shame & I shouldn't be responsible for the repair. I do understand it's been a while since I brought the ring, however, I can provide the marriage license or invitation showing we were just married 10/22/2022. Please feel free to contact me at 985-438-2276.

Been shopping here for years, but will not return after today. I tried to return a very poor quality 14KT gold bracelet and was told there was absolutely nothing they could do because it appeared damaged. It appeared damaged because of the quality of the gold.

I purchased it 2 months ago so it was passed the 30 day return. The gold started to look soft and started bending. Since it was getting progressively worse, I brought it in. The store manager accused me of crushing the bracelet, which I never did.

I tried to exchange it for a more expensive, better quality bracelet, but was informed there was nothing they could do. Please check my Jared Jewelry Box. I was a frequent shopper, so you are losing a good customer.

To whom it may concern: Regarding order numbers 10000730306921 and 10000729566993

I am writing you to discuss the customer service or in other words the lack there of regarding me placing an order for gifts that I have yet to even get. I also asked for supervisors to contact me multiple times and I was told that it will be a few days before this occur and its been over 2 weeks going on 3 and still no supervisor call, no merchandise, no order corrected, no sense of urgency to do what is right for the customer, Allow me to break this down so that you can know exactly what occurred and why I am furious with you now. To top this off I am hearing speech impaired so imagine how hard it is to call multiple times and try to explain the same situation all over again to a different person who gives…

The conduct of Melanie Kendrick. She identified herself over the phone as the store manager. I told her my wife and I thought the “gay pride” sign in the front of the store was inappropriate, her response was “if you don’t like it you can shop somewhere else”.

I told her that seemed like an inappropriate response to a customer complaint, she responded “I don’t have a problem with it. If you do then that’s a personal problem. ” There was no discussion or apology. As a long time customer with this company in general and at this location in particular I’m certainly not going to tolerate this low level of customer service.

I bought something from Jared The Galleria Of Jewelry. The expected delivery date for this item is supposed to be 6/29, so I was gonna wait till 6/29 to receive my item. Then on the same day, I received an email saying it is expected to be delivered on 6/1.

I was really excited about it. On 5/31, I received another email saying that it should be delivered by 6/1. So I stayed home to receive my item all day, but it never arrived. I checked on the tracking number provided, it's not even close to being delivered.

After 5 days, I talked to this customer service (Lance K), and he told me the expected delivery date should be 6/29. Then why did Jared send me two emails about 6/1 as the delivery date? I asked him to check for the status of the order or contact UPS for it, but he just told me…

Not so much with Jared but the company Genesis they use is so unprofessional. 00. Then they put the 500 on April alone and told me I owe for May. The alert I received on the 24th said April and May was due.

Very disappointing never had this problem before. When I ask the supervisor if I could screen shot and send to his email he said he don’t have a email which we all know that’s not true.

I purchased a online order and requested for me to pick up at store when it arrives. I received email that my order was ready for pick up. When I went to go retrieve my order they said that they couldnt find it and they didn't have anything in there computer that showed a order for me so they told me to call customer care which I did.

Customer care told me that the store found my order. I went back to the store only for them to tell me that my order was cancelled and that a refund was issued back to my card. ( WHICH NONE OF THAT WAS TRUE) .

I had to reach back out to customer care in order for me to get my refund. I say this to say management in the stores need to be more thorough when dealing with customers especially when the problem was on there end.

I must say that customer care was…

I am highly annoyed. Ordered a mothers ring for Christmas. Got it in and a week later an Opal fell out. Bring it to Jared for repair.

Finally 3 weeks later i get an email saying my ring is ready. Got to get my ring and waited 30 minutes for the manager to go get it out of the office. Had to leave without my ring because it was taking too long and i had to pick up my child from tutoring.

This was on a Saturday.. Monday i get a call stating my ring is ready for pickup but i need to pick up either that day or Tuesday because they are closing for remodel. The here we are Tuesday and the lady calls and tell me they names to order me a new ring.. no explanation on why.

Then tells me it can be mailed to me but if it gets lost or stolen in the mail it’s not covered. Excuse me you are the one…

Several years ago I bought a diamond necklace for my gf at Xmas time. I had the money to purchase it on hand but they were adamant about setting me up on credit. I let them do this, but looking back this was a big mistake.

After Xmas I had 5 $100 Visa gift cards. When I got the bill from Jared's I called to pay with the gift cards. The store refused to take them & their main store refused as well. I get a call from their Collections/Receivables Dept & they state they've always taken these as payment & will now take payment with them.

I pay the FULL balance. A year later I start getting bills from Jared's saying I've only paid 50% of the cost off & they want their money! The Jared's employee STOLE MY MONEY. She applied 50% of my payment to the balance & kept the other half for herself!…

I went in to one location looking to have links removed on a watch. The worker asked how many links and I said I wasn’t sure just enough to fit my wrist, she wanted a number of links and wasn’t willing to help me figure that out.

I asked how much it would be to get the watch adjusted and she said if I didn’t tell her the correct amount of links she would charge me twice to readjust it.

Overall terrible customer service and I won’t be back.

I have purchased a ring 4 times and still have NO RING. THIS last time i ordered 10/16, finally on Tuesday, the order was confirmed, 10/22 i got a cancellation because they sold the ring too many times, they have no apologies, no way to make the situation right, just oh, it's not available, oh well, This is unacceptable to me; this is the 4th time something has gone wrong, including they shipped a 5k ring in the wrong size in no ring box!

If you want to get jewelry without a hassle, do not purchase here, they are rude, condescending, and do not care when they keep your money for weeks after a mistake.

We dropped my wedding set off on Saturday, September 11th at the SLC, Utah location for a cleaning and to have it re-sized. We received a call the following week saying a couple of the diamonds were chipped and I thought that was weird because I’m not hard on my jewelry.

However, they said they would fix it and agreed to have it ready for us by Friday as we wanted to pick it up on our way out of town. Upon picking it up, the lady said the numbers on the ring didn’t match, but that doesn’t always mean something.

While she was looking at her computer further, I picked up the ring and told her that is not my ring. Jared Jewelry put the wrong ring in the bags and gave my ring to someone else who had picked up earlier that day.

Jared Jewelry said they “misplaced” my ring and asked if we…

I call on my account today to make sure that everything was up to date with my payment arrangement program and called 4 times and I asked to speak to a supervisor and they literally hung up the phone on me and I finally got a chance to talk to someone she was absolutely nasty to me she talk down to me she would not listen to what I had to say.

It was absolutely awful on the things she said to me. I literally feel like I need to get a lawyer.

I am writing this review after several months of attempting to amicably resolve an issue with a purchase made at the Jared Pembroke Pines, FL location. The sales team and manager alike do not run this location in an ethical manner and have zero regard for their customers.

After purchasing a top of the line watch, the manager suggests that it is okay to wear the watch when leaving the store, in fact encouraged it. In my attempt to return the watch the following day, with a receipt of course as we opted for a different model.

The sales clerk and manager advises me that I am unable to return the watch because it was worn out of the store. It is against their policy which is written in fine print on their receipt. The Policy states worn jewelry cannot be exchanged or returned.

(Mind you,…

So I sent them a check to pay off my account and they don’t know where my money is but credit someone else account with my money Have been calling them for over three weeks to figure out where my money is at finally got an image of the check and where it was cashed at Huntington bank and on there it said credit to account but it wasn’t my account they credited to very upset very disgusted with customer service and how they’re dealing with the situation

I have been a loyal customer over these years and have spent thousands of dollars. December 202o I requested to purchase a signet ring for my adult son. The store did not have the ring so an order was placed.

Despite the fact that I did not get the ring for Christmas/new year gift I waited until March 2021 before the ring was delivered. Bear in mind that nobody called me, nobody indicated that the ring will be late. I received the ring and sent it along to my son who currently lives in Vermont.

When he received the ring he was so delighter but once he put it on he could not close his fist because the ring was very thin and the edge was cutting in his palm. also bending the shape. We contacted Jared who indicated that we should return the ring for repair or replacement. We returned the ring…

I purchased a 4,000 dollar ring for my wife.

First it was sized wrong. We brought it back to get resized. When I dropped it off they told us it would be ready Friday by 6. I explained I had to work but could stop by Saturday at 11.

After driving an hour to get there I was told the ring was not finished. I needed to go back to work so I left and came back around 6. To me this is unacceptable. I never had this problem at Kay's.

I also work in customer service and have many friends who ask for advice on my purchases of jewelry at this point I would not recommend Jared jewelers.

I purchased a 4,000 dollar ring for my wife. To start her finger was measured wrong so we had to bring the ring back few days later. m. I drove an hour before I had to go to work was told when I got there ring wasn't ready I couldn't wait had to go to work had to drive another hour out of my way to pick the ring up that night.

This is unacceptable to me. No way to run a business. Told my wife should have stayed with Kay's this is our first time buying from your company and probably our last.

On our 35th anniversary, my husband surprised me with a Black Hills Silver wedding set. It had a cubic zirconia in the set, which we planned to exchange the cubic with the diamond from my engagement ring. It was to be ready at 6 pm. It wasn't.

The work done looks amateur. The bands are put together crooked, the new setting for the stone is thick an ugly. My husband had to ask for the cubic back. Original order was to exchange stones, re-mounting both. I was devested.

We spent hours picking a ring setting, then the diamond, finally decided and applied for credit to finance part of it, it's approved, go back push add to cart, item not in stock? but it says all sizes are available, try a different size the same try a different neil lane setting, same message, I strongly believe they have these settings to get you to apply for credit, youve already gotten the hard inquiry then and you don't wanna do it again so you buy something different. they told me if i have to have one of those go to kays.

i'm so angry!

I was having trouble placing an online order. The system kept saying that I had to remove items, so I complied and proceeded to hit submit. This went on about 7 or 8 times. Unbeknownst to me, my account was being debited every single time!

I call customer service and was told that this problem has been going on for the LAST FEW DAYS!!! If you KNOW that you have a problem with your online ordering system, why would you not take precautionary measures to ensure that your customer wouldn’t have nightmarish encounters by letting your online customers know that there is a problem,please try again later.

By my account being debited close to $1,000, It left me in uncomfortable and very embarrassing position with business that I had to conduct. This has been a very traumatic experience and I am…

Trash! I tried calling and out my number in queue multiple times and when they call back it says “representative disconnected”. You have to do it multiple times. They’ve also lost my package multiple times with no help. Never shopping here again.

Trying to talk to their customer service is beyond difficult because you can’t get ahold of anyone.

Absolutely no answer after multiple calls, multiple days, no machine, no way to contact store unless going in person. Hurst, Tx Pipeline location. Calling within hours listed online. Ridiculous.

Wanted a small diamond moved from one side to the other. That was done but prongs don’t match the other diamonds. At the time I was told the diamond would be moved and prongs redone. The other prongs are fatter compared to the prong on the moved diamond.

I was told the don’t put that thick of prongs anymore. Why didn’t they tell e at the time I was having the ring repaired? Not happy.

I have purchased 2 luxury watches at Jared in the past 2 years. I have always made payments on my Jared account on time and never missed a payment. On June 20, 2020, I was planning on buying a Tag Heuer watch at Jared and I asked to have a small increase In my credit line there. The increase was denied.

On June 22, 2020, I came to the store to buy the watch and brought cash to pay for the balance not being financed. I then discovered that Jared had reduced my credit line without notice to me. This means that my credit rating will be reduced since I will be using a higher percentage of my total credit.

In light of the lousy way that Jared was treating me, a good customer, I didn’t buy the watch. The manager of the store didn’t bother to help. So my experience at Jared involved (1) my…

I purchased a e-gift card on 12/19/19, never received was told on 12/27/2019 that a physical gift card would be mailed, as of 01/07/2020 still did not receive gift card. I requested a FULL refund and as of today, I was told I would have to wait up to 30-60 days.

Greatly disappointed not as pictured not notified it was too small to engrave on mother's birthstone necklace . Hard to see even with magnifying glass. Not with black I set as shown. Embarrassed to give as gift. Chain way too tiny. Deceived by picture.

I had 1 diamond fall out of my double-row ring wrap. I bought it exactly 12 months ago from 11/5/19. Jared Jewelers store in LV,NV where I purchased it, said they will replace diamond no problem and pick it up in 1 week. I get a call that its not ready, pick it up in another week. So I changed family plans twice in order to swing by and pick up my $4500 ring 2 weeks later. Lisa the asst manager said there's been a problem. She said ALL of the diamonds fell out of the ring as they were washing it!!! Its not ready and it will be probably another 2 weeks.

I am extremely dissatisfied with my purchase-all diamonds falling out of a 1 year old ring during a wash?? This is a quality issue.

At this point I would like a refund. Thank you, Julie Hazan 702-525-9973

Well for starters, two of my larger diamonds fell out. I took it to be fixed in June and did not get it back until August. That would have been fine except that the two diamonds that were replaced we're about half the size of the other two and of the original size.

It was sent back with rush orders as my wedding is in November! It was supposed to be ready in the middle of September. I just received the call on Friday that it was finally ready. Two weeks in to October.

My fiance and I go to pick my ring up, again. This time, the whole setting is completely sideways! It looked like a $5 ring from Clair's that had melted. Furious as I was, I kept my composure as the man who was helping us seemed to be as upset as we were.

He has been the only reliable and good employee I've come into…

I have nought several tag watches and most recent, two about a year old. One had the nickel band fall-off and the other battery died. I took them where I bought them in Tucson, AZ oracle street place. They don’t perform any service there and so they explained that they needed to send them to a service center in New York.

Since they were going to do that, I left another Tag watch that was much older and needed maintenance. I left total of three tags. Month passed, lady named Karen called and left a Voicemail explaining the estimate for the older watch.

I called back and approve the maintenance for $186. She called back the following week and left a voicemail explaining the watch that needed the nickel band repaired the cost would be 480 some dollar for the maintenance. I called back and I…

This afternoon I went into the San Antonio, San Pedro Jared's store, to get my ring cleaned. A saleslady took my ring to clean it, but never brought it back to me. Another saleslady asked me if I needed some help, I told her, my ring was being cleaned, but it was taking way too long.

She went to check and found out the lady, who initially took my ring, left it in the cleaning solution and went to get on a conference call, but did not tell anyone. The ladies' name is Laura Powers and I am VERY, VERY upset that my ring was just thrown in some cleaning solution and left there.

Plus, the lady that found my ring in the cleaning solution, made me describe my ring, like I was lying to her. 00 wedding ring was left unattended, and then I have to describe it to another salesperson. I will never…

I purchased a ring today and scheduled a repair to another ring at your Vernon Hills, Illinois store. While the diamond for the repair was $50, the total repair bill was $132.98. In Illinois, sales tax is charged on goods and not services. I was charged sales tax on the entire transaction.

I told this to the sales person and another woman who seemed to be in charge, who said that is the way they do it. I realize that it not a large amount of money, but I believe it was improperly charged to me.

If this cannot be corrected thru Jared, I will contact Illinois Department of Revenue to determine if the charge was proper and if the withheld money for repairs is being correctly forwarded to the state.

David Turnbaugh

Hello, during one of my visits to Jared located in Watchung, New Jersey I experienced something very disturbing. This was a return visit to pick up my ring from the repair shop. The reason of the initial visit was to have the jewelry I purchased from Jared cleaned.

During this process, the sales representative returned with my engagement ring stating it could not be cleaned because the prongs needed to be tighten around one of the diamonds. I left my ring for the repairs and three days later returned to pick up my ring.

The sales rep retrieved my ring from the repair shop and proceeded with obtaining my signature for the release of my ring. Once this process was completed, she took pictures of my ring and stated a diamond was missing out of my ring.

This was alarming news to me…

My sister took her real expensive time piece that I gave her as a gift to Jared Marietta to replace the watch band. She knew they had to send it out for repair or replacement. she said the lady treated her like black people cant afford an expensive time piece.

So I told her let me take it to Jared of douglasville because I had it there for service before and my husband brought my anniversary band from there. I had a black lady assisting me but when she needed help she asked a white lady that then came over locked me over real good then asked me where did I get this watch.

Don’t know why I found myself explaining that I recieved it through my job. ( Because my job a contract with another company that if we promote their product we can choose a give from the selection given to us.

And…

The manager at Stonecrest location is horrible and no customer service skills!!!! I ordered and paid for a watch and after a week and half, I decided to go in to see why I haven’t gotten my watch. The rude manager told me someone had put my watch in display and my name was not placed n my order that I paid for in full!! How ridiculous is that!

I demanded my money back after waiting for 40 minutes

Customer service is terrible!!! I purchased a Gucci watch and paid in full and after never receiving a call to pick up my watch, I decided to walk in. I waited over 30 minutes and the manager did not acknowledge me.

The manager walked past me several times knowing I was waiting for her and never said I will be with you or anything!! I want my money back!! Ok

purchaes a molvado watch on line for a present for my wife i have purchased at lease three thousand dollars of merchandise from you for-gift for my wife the molvado watch bracelet was to small went to your store in para-mus to get another link added your manger took care of us you must know she looked at me and my wife as if we couldn't afford such a watch she discriminated against us she looked at the watch then she demanded the receipt which we gave to her she told us she order the link.

we call one week latter and her-response was that she had not hear from molvado with the email she sent??? when i spoke to her she she was very indifferent toward me as if she didn't care if the watch fit or not perhaps because she wasn't making a commission on that sale???????????????

shame on you for…

I am standing in front of the Cerritos Jared, it is now 10:02. 3 employees just arrived. At 9:57 2 employees arrived and quickly passed by another waiting customer and myself. The older gentleman stated ad he walked by (Mike) we will be open in 15-20 minutes.

I stated, “you don’t open at 10:00”. He replied (quite matter of fact) “not today” and disappeared into to store.

I dropped my ring off at my Jared store in mid November. They told me it could be up 60 days for my special order to be finished I was ok with that. It's been 7 months now and I'm still no closer to getting my ring.

They decided to give me the same ring new out of the case but when it got sized there were more loose gems and I have the lifetime warranty but I want my ring or the money for a new one! I'm only giving 2 stars because most of my encounters at Jared have been pleasant.

They suck

Hello.

I would like to say I was so in love with Jared until Friday 3/22/19. I am a card holder. I pay my bills on time every single month, never late. I also put down the out of pocket cash on each and every item I purchased to prevent interest. I have spent a lot of money with Jared and I waited until every purchase was paid off before purchasing again so I wouldn't burden myself with a high bill. So on Friday I walk into the Jared Store in Watchung, NJ to purchase something for my daughter's birthday (who by the way, I encouraged her to get the Jared Credit Card and she too is a card holder) and the representative pulled up my account and saw that my jewelry needed inspection, 3 pairs of earrings, 2 rings, 1 bracelet.

I gave her my jewelry to inspect and she noticed 4 diamonds missing…

My husband and I purchased a diamond bracelet that we returned within the 30 day time period. The Jared’s card was credited, however we discovered later that we didn’t receive the full refund when we got a bill for interest.

It then escalated into a penalty and was reported to the Credit Bureau! 63 in order to get the account current so that they can send an updated report the the credit bureau. That is really bogus that I had to pay even that small amount just to make sure my good credit isn’t impaired.

I think Jared’s should refund me back for the hassle!

I ordered a custom bracelet on February 10th for my mother in law's 50th birthday. I received an email saying that it would be delivered by February 26th. A few days before the twentysixth I received an email saying the package had been returned to sender so I called Jared's to see what was going on.

I was given the run around for a week and instead of making a new bracelet and sending it out to ensure that I would have it for the party they just constantly gave me the run around. Needless to say I did not have the bracelet for the party and had to come up with another gift after spending a $150 on the bracelet.