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Instacart

1 complaints

Address

50 Beale St #600, San Francisco, CA, 94016

A 75+ year-old blind customer experienced significant frustration attempting to order beer through Instacart. The customer struggled with the online ordering system and was unable to complete the order by phone as representatives wouldn't accept card information over the phone, highlighting serious accessibility and alternative ordering method gaps.

Generated 6 days ago

Common Issues

100% (1)
blindcan't driveonline ordering
100% (1)
won't take card numberover the fonepayment
100% (1)
online ordering craprepeatedly failedhalf hour trying
100% (1)
called INSTACARTdo it by fonewon't take

Complaints

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maryann rothera

Jun 17, 2024
0

so, INSTACART duzn't want biz from a blind 75+ year old 'BLINDEY', hu can't drive 2 a liquor store 2 get her BEER, hu is stone sober wen i called & tried the on line ordering crap & hu wants 2 buy 4 12 paks of 'bud regular' 2 LAST ME A MONTH - they won't take my card number over the fone but hundreds of biz'z DO exactly that - i just spent mor than a half hour trying 2 DO the order on line, & THEN called INSTACART 2 do it by fone wen that repetedly failed - coodn't even GET 2 putting in the damd car number - even telling 'her' that i'm legally blind, so

i can't 'just' jump in the car like SHE probably can, & drive 2 a liquor store - trust me, i WOOD IF I COOD - being blind is the NIU BLAK HU THEY CAN DISCRIMINATE AGAINST - they want me to 'register' the card & 'THEN call bak 2 place the…