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Huggies

2.0
228 complaints

Address

Kimberly Clark Corporation Dept. INT P.O. Box 2020, Neenah, WI, 54957-2020

Huggies customers are reporting widespread quality control issues including severe leakage problems, manufacturing defects (particularly torn tabs and seams), and products causing skin rashes. Many customers express frustration about the perceived decline in product quality compared to previous experiences, inability to obtain refunds for defective products, and feeling that the premium price does not match current quality standards.

Generated 3 days ago

Common Issues

45% (103)
leakwetsoaking
30% (68)
tabs breakingstrips tearingtorn
20% (46)
rashnappy rashskin irritation
25% (57)
qualitybad batchdisappointing
15% (34)
no refundcan't returnvoucher

Complaints

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Oralia Gómez

Aug 29, 2019
0

Dos pañales salieron mal uno salió con pedacitos duros en el área del elástico de la piernita Y el otro salió sin el pegamento de la cintura

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clarisvel serna

Aug 26, 2019
0

Huggies snugglers size 3 caused my baby a very bad diaper rash that couldn't be treated even with antifungal cream. It almost looked like a chemical burn around his penis and testicle area. As soon as I stopped putting on the huggies diapers it cleared up.

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Marcus

Jul 16, 2019
0

The Huggie diaper break my baby out so bad and I’m guess it’s the blue dye that’s in them but it’s totally not safe and need a better way to go about this situation!!!

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Yenifer Gonzalez

Jun 23, 2019
0

We bought the box of huggies and they are really bad made from the in side and out side went you touched them they are so hard you can feel like like pises of broke glas my 3 months old baby got a really bad rush, and is not just one diper is the hold box. I'm really disappointed.

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Krystle ellenbarger

Jun 9, 2019
0

I bought a box of Huggies diapers for my son size 6 the tabs the velcro piece wear on their backwards we were not able to use these as I buy Huggies because there is a better brand I just wanted to let you guys know so you can fix this in the future thank you

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Violeta barajas

May 19, 2019
0

Tired of getting expired coupon in each bag or box that I buy of diapers every single one I get is expired

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Tiffanie Cabrera

Apr 7, 2019
0

Huggies are the worst pampers to purchase. When my newborn urinates, the urine seeps out of the pampers leaving his clothes wet. I am very disappointed. I do not recommend these pampers to anyone.

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Jennifer

Apr 3, 2019
0

I have been using Huggies since my baby is born last year and I really like it because is affordable and good brand. The problem is I have bought a dry comfort. And my baby developing a rush at back and he always scratching himself and is very painful.I would like to say please reduce a perfume because of our sensitive skin baby .thank you

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Ayabulela

Mar 31, 2019
0

On the 18th of February I received a Call based on a complaint I had launched reference number is 022 004 034A. I was told my voucher to purchase another pack of Huggies would be delivered to me in the next 3-4 weeks. According to my calculation 4 weeks ended on the 18th of March we approaching April now.

You can contact me on the above email address or 063 413 4791.

Regard A.Babi

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Shelbi Aase

Mar 30, 2019
0

I was horrified My 2 children 3 and 1 last week I for the first time used your brand Huggies pull ups and diapers then both my children when I went to change them had a horrific rash on there private area, so bad I had to rush them to emergency clinic where the the doctor did definitely determine they both have severe chemical burns from your brand diapers. they may be scared the chemical burn is that bad. so I want someone immediately to contact me to discuss this asap. trust me lawyers are waiting to take this case.

sincerely concern Shelbi Aase 410-507-5662

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Shakela Mayfield

Mar 21, 2019
0

The tabs on the diapers are falling apart before my daughter puts them on I've had at least 5 do that in the same box

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alin li

Feb 26, 2019
0

I used huggies very much before, I have been using it all the time, but I have a problem with this box now. I have never had such a problem before, I am very disappointed.

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alin li

Feb 24, 2019
0

I used huggies very much before, I have been using it all the time, but I have a problem with this box now. I have never had such a problem before, I am very disappointed.

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Samantha clemente

Feb 24, 2019
0

My daughters private partshave second degree burns, since she's been born I've used pamper on the 20th I bought box size 4 two big bags in the box I've used maybe 10 and she developed this very red sore rash to the point it's bleeding how can I go on about getting my money back and returning these bags I don't have my recipt

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sumaya

Jan 23, 2019
0

hi. had no issues until now. i am very disappointed with da quality of 2 packs that I purchased. In the 1 pack the Velcro sticker is not cut correctly and was forced to use it at times with a pin and the 2nd packet the Velcro is detaching from the join even before I can use them.

i spent a lot of money on reject diapers please assist!!!!

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Willie minner

Nov 16, 2018
0

I purchase a pack of diapers over the weekend when I went to open them and use it for my child that have no sticky tabs on either side of them throughout the whole box

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Tamsin

Oct 11, 2018
0

I have been purchasing huggies gold nappies for the past 11 months now and have been very happy with it UNTILL NOW. The new huggies Gold nappy is terrible. I bout the box/bag and i am very disappointed. The sticky part brakes off completely making the nappy useless before i have even used it.

This nappy feels a lot cheaper in quality now, but the price went up. I am really dissapointed and upset. I would like my money back as this nappies are useless to me now. It is really pathetic how things change to rip off the customer.

Don;t let me start with the wipes which i also buy in stock off. Increase price and shrink the size should be your motto. I AWAIT YOUR FEEDBACK. I have pics if you need as well as slips.

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Heino van der Merwe

Sep 10, 2018
0

I recently purchased Huggies gold and there seems to be a problem with the pull tags as I have had to throw away half of the pack so far. Every time the one pull tag comes loose as you want to put it on. this is unacceptable as you pay for a product that you cannot use. This is the first time I have a problem like this with Huggies as normally it is a very reliable product.

Please get back to me as I am not willing to spend money and get hassles in return

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CHESLENE

Aug 29, 2018
0

Good day, I have bought huggies 3 x in a row now and every time there is something wrong with the nappie, Either the sticky tabs ain' t there or it rips off as you fit the nappie to babies bum. Well this is a manufacture issue and I don't understand why consumers has to face this day after day.

I am very disappointed as right now i have to use pins to hold my babies nappies... this is not fair to me as a mother, spending as much on nappies and not getting satisfies service in return. the shop wont exchange it as I don't have a slip for it.

I expect feedback regarding this matter as soon as possible, not only is there a mother involve but also a baby as well as a toddler.

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Sekgapaneng Sello

Aug 21, 2018
0

Good morning

I have brought Huggies for my baby and I am not happy with the quality of them cause they tie the side things that hock the nappy on the side I took them back at the store but they said they can't take them back because I have opened them . I am really disappointed in Huggies

Regards S E Sello

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Lexi

Jul 22, 2018
0

I have bought these diapers for my daughter and she has broke out and is red all over down there. She fusses and screams whenever I try and put them on her. 00 for a big box and I would like a refund because I’m refusing to put these diapers on her and I don’t want my money to waste.

I’ve read some reviews after this happened to her and seen that she is not the only one this is happening to. I will not be buying anymore of your products because of this incident. Thank you for your time and I hope you take my issue into concern and fix it. Have a nice day.

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dolly smith

Jul 13, 2018
0

i got my son the huggies pull ups and has not held up and leaked through everytime not happy with your product and won't be buying them again

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Safwah sultan

Jul 9, 2018
0

Hi I have been using huggies gold for 11 months now,and yesterday when I opened a pack of huggies gold i was shocked to see the condition of the nappy,the gel of the nappy was coming out,I took out a second one,and after changing my baby again his whole bum was full of gel,as I was changing him i saw this (refer to picture) I'm very particular with the type of nappy i use for my baby and that is why I chose your brand as his first nappy I'm just very disappointed,because I don't know what to expect if I open another pack as I buy in bulk

Concerned customer

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Nokuthula Rasi

Jul 8, 2018
0

I have been using Huggies for my son but lately, I find some nappies don't have the wings to close the nappy so I would keep them and use them when I'm at home and use tape to close them. I am not happy at all with this. I used to think maybe it's just a mistake but now it's a regular thing. I love Huggies and I don't want to change because of the price suits my pocket. Thank you.

Regards N. Rasi

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Linda james

Jul 6, 2018
0

My baby just started wearing Huggies I just wanted to change and try something new it broke him out so bad he's whole bottom was red all he did was cry never had this problem before until he started wearing Huggies never no more

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Kimberly Hasekoester

May 9, 2018
0

I love the brand HUGGIES and how the diapers form the iconic "hug feeling" for my baby.

However my recent experience with the diapers have my baby rubbed raw. The diaper broke open and has the absorbing beads all over his bottom half. I have been really happy with HUGGIES thus far but this experience has become an issue that has made me want a refund.

Sorry for the pee diaper but this is better than the alternative.

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Katie McGuire

Feb 23, 2018
0

Good afternoon. Unfortunately, today we bought our first 4 boxes of newborn diapers at Walmart and they were all defective. It seems as if the diaper had previous moisture inside at one point which in respect, made them very crunchy feeling.

I am very dissapointed in this because we heard very good things and our baby will be here in less than 6 weeks. Thank you.

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aaron

Feb 11, 2018
0

Hello I am writing to you today to inform you that I purchased a box of diapers snug n dry 66 count size 4 after opening the box the first 5 I pulled from the box either had missing tabs or only one I have used huggies for all three of my children and never experienced this before I am a single father of 4 and I depened on the products I buy.first they are not cheap. i just hope you can make this right for me i bought these on 2-6-2018 the upc code is 3600043106

thank you for your time

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Christabell York

Jan 31, 2018
0

Hello, I want to make a complaint of a box of diapers I bought for my 4 month old. I have a box of size 2 (186ct) Little Snugglers scew#0 36000 40760 0 that I had opened a few days ago that about every other one, the Velcro side rips off as I open it to put it on my baby.

I always buy your product and have never had this problem before? I've already opened the box and have used about a quarter of the box so I cant return the product? Any suggestions?

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Kylle nelson

Jan 28, 2018
0

I love huggies the oy diapers I'll use but I got a box of huggies snug & dry size 3 at Walmart well I went to get some out of the box and a lot of the sleeve of diapers was stuck to the plastic and ripped and the box of 198 cost me a lot

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Nicole Svensson

Dec 24, 2017
0

i recently purchased junior sized boys nappy pants from new world gore in newzealand and when i went to put one on my son there was a folded up hard insert in the inside of the pull up i have found quite a few like this in the packet i normally buy treasures but huggies was on special i thought i would give them a go i have a unopened pack of crawler nappies for my 6 month old im hopping they arnt the same this really is not good considering people rave about how good huggies is and

the amount of money u spend on huggies nappies to supposedly get good quality

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Benazir Mirza

Dec 9, 2017
0

I purchased Huggies snug and dry and upon using them I noticed the latch to close the diaper was put vice versa so I couldn’t close my sons diaper at all. Very frustrating when you realize you can’t close the diaper.

I had to twist both sides so that it could close.

Also, I’m shocked that target and Walmart brand diapers hold up way better to leakage than does Huggies. I found my sons pants soaked on 3 occasions using Huggies and I never had any issues with any other brand such as pampers, parents choice and up and up.

GOOD BYE HUGGIES I WONT BE MISSING YOU!

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Tamara Hofmann

Dec 8, 2017
0

Good Morning, I am a 49 year old grandma and have a 3 1/2 year old grandson in which I am raising. I have bought Huggies diapers for my grandson since he has been born. I even used Huggies on my 2 children growing up.

I have ALWAYS been HAPPY with the results of Huggies, but the last case of Huggies Night Time Diapers Size 6 I bought are NOT UP TO THE HUGGIE STANDARD! In the case, probably 8 of the tabs have broke, ripped off when trying to put it on and for the last 5 nights there have been leaks which results in me having to wash bedding everyday because the diaper is not working.

I feel very aggravated and hope Huggies is not reducing the quality of the diapers they make. If it helps, the case was bought at Walmart on Veterans Parkway in Bloomington, IL. Now I am afraid to use the…

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Makeesa Khan

Nov 27, 2017
0

Crazy leakage even with baby not waking for her cuppy. Also she broke out in a significant rash.

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Devonna Starks

Nov 26, 2017
0

I buy 2 cases at a time & cases of wipes I’m not sure if u guys changed ur wipes but they were unusually dry not wet like usual at all! this was our first time trying the buggies little movers diapers and as a mother of 3 i can honestly say i am not happy at all!

My daughter has welps on her legs due to the elastic feeling like sand paper on the inside of the diaper for the life of me i could not understand y she would cry when changing her diaper & constantly pull & tug low & behold it was the diaper cutting into her skin! Now i was down to the last little bit of the first case when we finally figured it out!

The second case had an awful stench to it which had gotten worse when she pee’d I’m a single mother living from check to check i had to go into my savings to buy another case of…

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Devonna

Nov 26, 2017
0

I buy 2 cases at a time & cases of wipes I’m not sure if u guys changed ur wipes but they were unusually dry not wet like usual at all! this was our first time trying the buggies little movers diapers and as a mother of 3 i can honestly say i am not happy at all!

My daughter has welps around both of her legs due to the elastic feeling like sand paper on the inside of the diaper for the life of me i could not understand y she would cry when changing her diaper & constantly pull & tug low & behold it was the diaper cutting into her skin! Now i was down to the last little bit of the first case when we finally figured it out!

The second case had an awful stench to it which had gotten worse when she pee’d I’m a single mother living from check to check i had to go into my savings to buy…

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Olivia Ann jines

Nov 22, 2017
0

Purchased the wrong size diapers didn't realize until I opened them, and now can't return them back to Walmart store, I need a size 4,

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Heather Morales

Oct 4, 2017
0

Hi i bought a pack of the huggies slip on diapers and i noticed on a couple of them that they didn't have the velcro on the side to close up. Other than that we love huggies diapers.

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Chanel

Sep 23, 2017
0

Something needs to be done about y'all cases of pampers come with bugs literally inside a bag of closed pampers. I'm not the first person its happened to I'm its getting outta hand. You all need to do a sweep of the factory cause yall y'all have bugs it ridiculous.

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Jeremy Winfree

Aug 6, 2017
0

I bought a $40 pack of the little movers and a few days in my granddaughter started to break out and ill add shes never had a diaper rash until now her doctor said Its a chemical burn were 3 weeks in and shes just now vetting better and she still has a little healing to go it took 4 meds and 2 trips to the doctor im very upset i have all these diapers setting here that she cant even wear weve been useing huggies since day one then this happens so unpleased.

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Whitney festervan

Dec 21, 2016
0

I bought case of diapers an the pull ups was smashed indid of the box so the sides wouldnt stay on the the sides on the pull ups would pop open. The box wasn't damaged so wasn't the stores fault. Was a waste of 30 dollars for a big box of pull ups...

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Carolyn Arnold

Dec 19, 2016
0

HORRIBLE CUST SERVICE. They are only available until 4 pm Monday through Friday and only by phone for rewards program. Rewards program has changed and is horrible now. They changed the program with no notice to customers AFTER I bought hundreds of dollars worth of diapers and before I could enter in all of the codes in for them (I usually saved them up to do a bunch at once).

So I bought all this product with the intent of being able to add to my rewards program and then I find out after the fact, that all of those rewards codes were now worthless, again with no prior warning. Huggies offered nothing for the people in this position.

They should have honored those until they ran out, but no. Nothing. So I go to cash in my points that I have and was told my gift card would be emailed to me…

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katie manherz

Dec 18, 2016
0

I put a new huggies size 3 little movers diaper on my 9 month old. After about two minutes of her being on my lap, I smelled something burning. It was the diaper that I just put on my daughter, It smelled like fire, ashes and was very hot to touch.

thank goodness that we had her near and not in her crib. I would like to send the diaper in and speak to someone. I throw every single one out. please contact me at 215 789-8883, I would like my money back and also this looked into. I am very angry.

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Emma Piceno

Dec 11, 2016
0

I bought my baby some huggies diapers and some of the diapers straps did not work never had a problem with the diapers first time.

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Jenny Stephenson

Dec 9, 2016
0

Hi:

I use both day and night time diapers. The day time ones work great for my son. But the overnight diapers dont even last him 5 hours before he is soaked through it.

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Valerie Uribe

Dec 7, 2016
0

I am contacting your company because unfortunately I had a bad experience with my purchase. 00, one was for me and I was going to send the other to a friend as a gift. I opened the box when it came time to change my daughter's diaper and I noticed that the wipes were all DRY so I opened pack after pack each of which had DRY wipes.

I then opened my second package and they were also DRY. So I tried taking the box with the most unopened pack for a return and they refused my request since i had opened the box. Now I am out of 44$ with dry baby wipes and I'm highly upset about it.

Is there anything your company can do to reimburse me the money I wasted? This is flat out ridiculous these were two boxes of over 2,000 wipes total and I had to throw them all away.

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brittany

Dec 7, 2016
0

the diapers broke my newborn out extremely bad I had to take her to the hospital it literally blistered her so bad when she peed she would scowl they wouldn't even last over night with her, I not happy at all no new born child should have to go threw what she has been threw with these horrible diapers,some of the blisters would pop an bleed, ill never use these diapers again they also didn't work good with my 2 year old she would maybe pee in them 2 times an they would bust open an leave rings all the way around her legs I'm not satisfied an I most deff deserve something cause this has been the worst experice ever specially for my new born child.. I'm super pissed

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Brittany

Dec 5, 2016
0

I bought a box of buggies because I have always heard they are the best but to my surprise they wasn't they leaked and and a couple had the Velcro part missing kinda like someone had tore them off or something. I'm just surprised at how many people told me to buy them that I would b so happy but no I'm not

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Megan Shepherd

Nov 28, 2016
0

We've been using huggies for forever, and I'm not sure if it's because these came in a box and not the plastic packaging, but the last 2 boxes we have used the tabs keep ripping off before we can even fasten the diaper. Not very happy with it since those boxes are like 34 bucks and cannot be returned after opening .

Thanks, Megan

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Stephanie

Nov 28, 2016
0

I bought a box of 100 snug and dry diapers, and 90% of them were missing the left side tab to hold the diapers closed. I couldn't take them back to the store since I didn't have a ride, and huggies complaint department was closed for thanksgiving.

I called huggies today and they were very nice. They are sending me a prepaid paid card to buy diapers with, and there was no hassle about it. I understand that with any manufacturing, there can be problems that are not caught before the stuff is shipped, and it did suck not having good diapers, but huggies made it so easy to get the problem fixed I will continue to buy their diapers.

My daughter likes them, they don't giver her a rash, and they last all night.

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