Hotels.com

False advertisement of a booking leading me to pay £560 for absolutely nothing and only receiving a partial refund despite the fact that Hotels.com are in the wrong, absolutely disgraceful.

> Dear Sir/Madam, > > I would like to begin this correspondence by apologizing for the length of > text that follows.

While, in a perfect world, my complaint could be > presented in cold, matter-of-fact bullet points alone, the sheer gravity of > the disgusting treatment I have received – both literally and figuratively > – warrants a more personal, detailed account. > > I would therefore implore you to take sufficient time to digest each > detail and consider how truly awful this whole debacle has been, from the > moment I checked-in to my room, right up to this moment. > > In a nutshell, my complaint primarily concerns the deplorable condition of > my room at Hotel Metropolitan, and the hotel’s unwillingness (both during > and after my stay) to address the numerous issues I raised to…

I made a reservation for La Quinta Inn in Nashville,Tn for 1/25/24-2/1/24 for 3 people.

The total cost of the room was $495.

I just looked at the email I tecieved from you and it says got only 1 person.

I spoke to one of your reps and informed them that they made a mistake for the number of people.

She said she could change it from 1 to 3 but it would now cost $822.

Why should I be held responsible for a mistake made by your people.

If you cant correct this problem I will cancel the reservation and rebook with another travel site.

I have been using your site for many years and if this is how I am being treated I will never use you again.

I am also sending an email to your CEO Dara Khosrowshahi as well as filing a complaint with the BBB.

Thank you.

I booked through hotels.com platform and received the confirmation voucher which is refundable but after that I received a message from the property that there is an additional terms and conditions (not mentioned in my booking voucher) will apply upon check-in and when I asked to cancel my reservation without penalty they refused and when I contacted hotels.com they informed me that they can’t help and the new and additional charges are coming from the property (while I booked through their platform) and any changes on the terms must be managed by them as they are the service provider

Turned up at the villa we booked in Turkey to find it didn’t exist.

They found us another at more than double the price but only after e spent money on taxis back and forth and had extra expense finding another hotel for the night until we got the new villa.

I also incurred a hefty phone bill as my provider charged me for hotels.com calling me in Turkey.

2 months have passed and after numerous emails, still getting nowhere!

Don’t use Hotels.com!

My reservation was canceled the day of my arrival ,that I had made one month before.

Will never use them again.

Had 4 families effected by the lack of hotel room and thousands of dollars in air fare wasted.

Just to bad can not afford a lawyer to get my air fair money from hotels.com .

Also not able to give them a minus zero on star scale

To whom it may concern, On Friday, April 19 2019, I reserved a two night stay at Motel 6 in Merrillville, Indiana.

We checked in, received our room.

It was then when we saw how "DIRTY" our room was.

Before I even turned on the lights in the room I saw multiple stains on the counters, bedside tables and on the floor.

Upon further inspection, I checked the bed and found multiple stains and human hair all over the linens.

I immediately called the front desk and requested another room.

We were given another room on a different floor in which it was "WORSE" than the first room.

Bathroom was disgusting, linens had yellow stains and the bed was full of hair.

That was the last straw for me!

I demanded my money back and book another room at a nearby hotel.

It was clear to me that nobody…

I stayed at super 8 in Harrisonburg va on 10-16-2018 and the room was beyond dirty, the front desk clerk was a young man who just had an altercation with a guest and was clearly upset,I chose to wait until the following morning to call customer service 800 # also the hotel itself, I was assured by customer service I would be getting a full refund which i still have not received..

I then received a unprofesional letter from the front desk manager which I called customer service again...

I still have not heard back from this hotel about my refund and I believe that is the least i deserve

Room was advertised as $209 per night.

Stayed for two nights which should cost $418.

I'm no mathematician, but explain to me how the amount charged to my card ended up being $681.

Called customer service and they explained it was taxes, fees, cleaning fees, etc.

RIPOFF!

How does a room go from $209 to $341 per night with fees??

BS at it's highest level.

Went to check in at the JOGLO TAMAN SARI VILLA UBUD BALI on Saturday 23 June.

The receptionist had no account of our reservation on their computer system so we found alternative accommodation.

We payed in advance I think we should be reimbursed.

The Belgrave House Hotel was notified early (four days ago) that my husband was hospitalized.

I called in directly to the Hotline at Hotels.com. and cancelled the reservation as it stood.

Then when I could not bring my husband over to the hotel for the last booking day, we notified them 48 hours in advance.

They refused to honor the cancellation.

The Hotels.com hotline number was so busy we could not get through to them.

We are being asked to pay for a hotel room in which we honored their policies and my husband cannot climb stairs now that he was in hospital and they only have it on first floor.

They refuse to honor the cancellation refund despite all my documentation, emails documented and Hotels.com phone calls documented.

We are considering legal action...

I believe a class…

I had booked a hotel room for this weekend at Canad inns in Grand forks.

Your reservation department accidentally cancelled my reservation but still sent me a confirmation 3 days ago saying my stay was coming up with my confirmation number.

If it wasn't for family phoning ahead to request our rooms close together, I would of showed up there with no room.

After talking on the phone with the hotel, which took a hour, then I had to contact hotels.com, again on the phone on hold for another hour.

I was at work today and this was very inconvenient!

If you check my history, I book with your sites all the time and never with a problem such as a cancelled reservation.

I even received confirmation from hotels.com that my booking was confirmed so how this happened I have no idea.

Although…

Hotels.com lost our hotel and activity reservations after WOW airline took over their flight portion of our group booking and now I am trying to get my money refunded for the hotel and activities.

I have been calling for over a week and have spoken to many people and 3 supervisors and no one has been able to fix this.

I am told that this needs to be handled by upper management and someone will call me back but that never happens.

Then when I call back there is nothing documented in my reservation and I have to start over again.

This is beyond frustrating and by far the worst customer service I have ever received.

My booking number is J1T830HK5 and I was told by a supv. named Carl that the case number is #4643093.

Would greatly appreciate if someone would care and actually help me get…

On July 8, 2016, while on a trip to Germany, I called Hotels.com to book a hotel we would need in Munich for the night.

I have used Hotels.com for many bookings over the years, and felt it was a company I could continue to trust for my hotel rental needs.

I spoke directly to a customer service representative and told him we were looking for a hotel in the immediate vicinity of English Garden in the center of Munich.

After some amount of discussion, he suggested the Holiday Inn, which was a few blocks away.

I was happy with this choice.

I made the mistake of not examining the confirmation email immediately, as our discussion seemed completely straightforward, and I didn't have reliable data access.

Our day's activities kept us out so we arrived at the Holiday Inn Munich - City Centre…

Reservation booked.

Called hotel to confirm - no record.

Called Hotels.com for assistance.

After 2 hrs on the phone, initial hotel not available.

They relocated me with pledge to cover the difference.

Arrived at hotel #2.

Room available but no booking information available from hotels.com.

Called hotels.com again.

They had no documentation of my 2 hr relocation conversation and tell me hotel #1 has room waiting for me after I paid hotel#2 directly!

Complete and utter Charlie Foxtrot!

I finally got the hotels.com rep to refund my money but my cost differential remains uncovered.

100% dissatisfied with hotels.com.

Will never use again.

I am staying at different hotels and I make the reservations through related agents accordingly (Wyndham, Booking.com, Hotels.com, etc.).

Recently I have been using Hotels.com because the hotels that I am staying are covered by them.

After every 10 stays you are entitled of 1 free night stay based on lowest hotel rate excluding tax.

Now I am entitled of $77.

59 rewards money to use towards my stay.

Based on my booking file on Hotels.com website.

Now they are using all the excuses and lies to delay my rewards although, I proved them that they are bunch of cheap liars with poor customer service.

We booked a hotel/flight package with Hotels.com to Punta Cana.

We thought, great deal.

My gf who is about 8 months of out a divorce booked the ticket using her AMEX card with her married name.

Her passport has her maiden name on it.

Hotels.com booked our flight direct on Delta down to Punta Cana and return flight on some substandard airline out of Puerto Rico to San Juan and then Delta back home.

Unbeknownst to us when she went in tonight to check in, she was not able to b/c her name did not match up on her passport and ticket.

We both have been on hold with hotels.com and delta trying to get some resolution.

Per non-helpful script reader on the phone, she would not be able to fly on the substandard b/c of the passport/ticket issue.

We made the decision to cancel her flights on…

Experience I would never forget for lifetime.

I had booked a hotel at Las Vegas looking at the reviews and prices quoted at Hotels.com.

I must say they are brilliant in giving a wide range of hotels with prices that one is able to afford.

Totally happy with the hotel that I booked.

It was neat, clean and the hotel staff were pleasant.

Anything I wanted during my hotel stay was provided to me on time.

The room service was efficient and they came on time to clean the room everyday without having to call them.

The website gave good information about the ratings of the hotel, the hotel pics were uploaded so that one could see what they are booking for.

They were some special deals that Hotel.com has offered me on the price as soon I was booking for a hotel.

Nearly a 40% reduction in…