HostGator

My account is edwaynick.net. On November 28 I contacted your tech support line and asked for help. I was unable to publish to www.gunplay.us. The ftp indicated a successful transfer but the web did not change. The “expert” told me that I had three accounts and asked which I was publishing to. I though gunplay.us had its own account but he said it is in all three. He suggested that I buy a /cloud account and migrate the three accounts into one.

I agreed and the cloud account was created. He told me he would correct the nameserver to the cloud account. Later I was advised that gunplay was snot a Hostgator account and I would have to contact the correct company. I bought gunplay.us through HostGator. I contacted them and they advised that I should contact Hostgator. I have literally spent…

I upgraded from wordpress to cloud site over a year ago and they continued to bill me for word press after they assured me they would not. 25. This is criminal intent and they are horrible for doing it. Hopefully I can get some of they funds they stole back but people need to be warned.

They cannot be allowed to continue to operate as a legitimate business

Oh wow I am so done with HostGator. This company makes it impossible to cancel an account online. They sent me invoicing about a past due bill, so I replied to the email to say I wanted to cancel. Guess what?

Not a working email address. com and guess what? Not a working email address. And the worst part is I cannot click "Submit" on the support ticket. Bugs everywhere and I'm using the latest version of Chrome.

I'm trying to contact HostGator to close my account which appears impossible. No mail address appears on their website support contact page despite including it in the statement of how to contact them at the top of the page. The create ticket button actually disappears on the support page a second or two after opening (try it).

If you are quick enough to catch it, it will not load. This is really bad service from a company that claims to have millions of customers. It sure is easy to sign up for web hosting, but they make it impossible to cancel when you are done.

The billing system needs a complete overhaul!

HostGator customer service staff is incompetent. What is so hard about Control + A? I have had the hardest time getting another password. I don't know the number of hours I have spent trying to get another one since May.

These parasites conspired to give me poor service a month ago. The phone line is always busy from 9 to 5, so I called at six in the morning. All these people had to do is Copy/Paste my cpanel. I lost my cpanel in June when I deleted my browser log oblivious of the aftermath.

It's been over a month since I last saw my cpanel, however, I can still locate my site. All I get is setbacks from various companies. I don't know what those staffs problems are.

I deleted my browser unaware it would affect the accessibility of my cpanel. All those workers do is give me password links that don't work.. I copy/paste the password off of my "welcome" link, but it doesn't work either. I don't understand it.

I have never had this much trouble with one site. I have been trying to resolve this for a month with no prevail. I have had the hardest time making my blog a reality, but these people, of various site, feel exempt from working.

I even copy/pasted on the Hostgator customer service Facebook page the Control Keys. My blog is hosted with HostGator but now I am moving it.

HostGator has steadily gone down hill in the last year. I used to go there every week between to get support via live chat, over the last six months there has been several occasions when I go online no one is there.

The lights are on but no one is there to take your request. I quit going there because of this for a couple of weeks but then this morning I thought I would give it a shot and no one was there and I knew they had people in there because they were active on Twitter and Facebook.

Well needless to say this will be my last website hosted there and will be switching to GoDaddy instead.

Clearly they have outsourced their service. Would not recommend using them if you can avoid it. Unfortunately, I bought quite a few domain names last year with them and it will be trouble to move them all!

Really frustrated with Host Gator corporate at this point.

Come on Host Gator let's fix the poor customer support! I've been waiting on hold with live chat for 30 minutes now. HG used to stand for great service, did they get sold to some big company and then forget that helping people is important?

I love my website, but I need to register a formal complaint against Host Gator. Is that possible?

I love HostGator for websites and pretty much anything else, but one thing bothers me above all else. They make it so easy for you to sign up but darn near impossible for you to cancel! All over the website there are buttons to signup and convert but then when you want to cancel you have to jump through hoops and find someone on live chat just to get out of your plan.

I would love to recommend HostGator today, but I cannot.