Hoover

My 1 year old floormate is no longer sucking up water - I cleared the uptake, so not the problem. I called and left my cellphone for a callback. No return call. Call center now closed. I would like a new one and would settle for a $50.00 coupon toward a new one.

thanks

I had purchased the Hoover WINDTUNNEL 3 Pro Pet Rewind vacuum about 6 mos ago from Cosco. I am so disappointed in this vacuum and Hoover brand altogether. The handle completely snapped off, making it impossible to use and after 3 mos. the cord rewinder stopped working. That, while it was irritating I could get by with. However, there should have been no reason for the handle to completely break off with normal usage. Cosco would not exchange or do a return since a) no receipt, & b) it’s been 6 months. I used to buy Hoover brand all the time but am looking at other brands to replace this one. Seriously disappointed and out $100 bucks.

Gale McGrady

o stars.This is the worse machine i ever used i bought it in sept 2019 from hsn. its over 30 days so i cant send back.i tried calling your customer servive no answers.ive sene emails no answer.I will never buy another hoover product.i should have stayed with bissel no complaints thetre.and there customer service is great.

No one ever answered the phone when I tried to book a repair after 3 hours calling on and off I gave up

July 25, 2019 - Purchased a Hoover Powerdrive Upright Vacuum ($199.22) at BEST BUY - Lakewood, CA . We have not opened the box and did not use the vacuum until August 2019. Upon using the vacuum, the HOSE attached to the HANDLE came off and was unable to reattach the hose. Had to use a duck tape to attach the hose to the handle. Two days ago, we have reported the incident to Hoover on their website and to date, have NOT gotten a response.

September 24, 2019 - contacted Hoover twice and was placed on HOLD for quite sometime without having to speak to anyone. We are devoted in purchasing Hoover Vacuums for many years due to not having any issues with any of Hoover's vacuums. This is the first time making a complaint about a Hoover Vacuum.

com on Nov. 3, 2017 TWO YEAR WARRANTY ON PARTS AND LABOR Model # FH 50220 Mfg. Code # G17CAL Part Description: Brush Assembly, SpinScrub-6 Item# 440006813 Rotating Pin that goes up into the carpet washer broke. This plastic rotating pin from the brush assembly goes up into the washer.

It is cheap, not reliable and the one part of this carpet washer that is prone to consistent breakage !! Customer Service initially said this Warranty was for the Motor. This was not true. Because they replaced this same part on July 27, 2018, they refuse to honor their warranty. Their Parts Supervisor, Ms.

Carol Lee, offered me to purchase the part at a 40% discount. I refused and was going to write to The Hoover Company but it is difficult to find their address for complaints.

I am really surprised that a company like HOOVER is involved in overcharging CUSTOMERS SALES TAX. 00. I was really impressed with your TV pitch and the demonstration of how your machine works. I was really ready to place an order for the product.

When I input my ZIP CODE to calculate the SALES TAX I realized that your company was overcharging the sales tax in New York State. 00. 80% your company is charging. 375 I complained once and the problem has not been…

I received my new Hoover Windtunnel vacuum may 2019. i was so excited because the Hoover vacuum i used for years was the very best vac i had ever owned.

The cord on the new one has always been warm when used. I called customer service and was given a number in huntsville. They told me it wasn't unusual for the cord to get warm.

Now, the plug and metal prongs get HOT!!

During the purchase the sales representative told me if there was any problem with the new vacuum it would be replaced.

I am so very upset about my new windtunnel. I even love the color.

If it was serviced, I don't know if I would be comfortable using it again. I am in no condition to take it all the way to huntsville.

Yes! This buyer is extremely upset!! Patricia Camp

bought a hoover carpet scrubber and inside rubber of decanter fell off and sprayer on hose didn't shut off. servicer in boardman glued the rubber piece and said the sprayer on upholstery hose had to be pushed down when stuck.

upholstery hose valve stuck again upon usage and upon tripping on hose (which was spraying water on my walls) I injured left foot. Doctor called it turf toe (in January). severe pain in foot had me schedule another appt. at end of july.

customer service rep said I would have to buy a new hose kit -their warranty only lasts minimal time. BUY A REPUTABLE BRAND - NOT HOOVER!

I have purchased your Hoover wind tunnel XL for Christmas and returned it 2 months later because it started to shut down by its self. I got a replacement from Best Buy now it started doing it again and I’m very unhappy about this.

00 and I not sure Best Buy will replace it again. Any suggestions?

My Hoover Vacuum cleaner failed within 2 yrs of the 5 yr warranty. I called cust support and they told me AND I QUOTE "Just cut the power cord and take pictures of that procedure being done..and the label which has the serial number and other information. Then attach that to our email and within 7 days YOU WILL HAVE YOUR REPLACEMENT VACUUM CLEANER.

Guess what? I COMPLIED AND YOU DID NOT EVEN RESPOND. IN ADDITION, NO VACUUM CLEANER SHOWED UP.

NOW WE ARE IN A RIDICULOUS DISPUTE FOR $158.00 AND YOU STILL REFUSE TO RESPOND EVEN AFTER I SENT YOU NUMEROUS EMAILS WITH THE SAME ATTACHED PROOF.

WHAT IS WRONG WITH HOOVER? ARE THEY GOING DOWN?

I AM 71 YRS OLD AND VIETNAM VETERAN AND APPARENTLY HOOVER DOES NOT GIVE A DAMN ABOUT PEOPLE OR CONSUMERS ANYMORE.

IF YOU THINK I AM GOING TO BUY A PIECE…

45 in full via US Bank visa. A few days later I received the item, but when I opened the box, it was the wrong item! The box contained a hoover smart wash advanced pet carpet cleaner, which is not what was advertised or what I ordered (I have no pets).

I called you 800 #, which is a joke, and told them about the problem, and requested a label in order for me to send it back. A couple of days after I sent it back, I called the 800# and spoke to an agent - I explained the situation and she apologized and promised that if I place another order, she will make it right. 90) ad guess what?

I received the same carpet cleaner as the first time!!! Smart wash advanced pet carpet cleaner!!!! Are you people kidding me? Don't we speak the same language? What is wrong with your order takers???? Since…

I have always bought Hoover vacuums and steam cleaners the last two I have bought have been junk. The first one wouldn't pick up water, and the eleite I used to do my carpets last fall once. And now I'm trying to do spring cleaning and the brushes won't turn.

I checked the filter and it is clean. And I cleaned it before I put it away. Walmart won't take it back it's been too long. Now what do I do?

Smartwash will not stay running. Just purchased on line. The product is defective. Hoover will only send a return slip. I don't not have packing material to return it in. I would like some to to come get this one and and a new one that works

Bought new hoover React for my wife for Christmas, paid $270.00 for it, Had it for 3 months and the battery pack went bad, Could not find my receipt, Hoover said nothing they could do, New battery will cost $60.00, We are done with any Hoover product, very expensive for 3 months use.

We have all tile floors , decided to splurge and bought this cleaner, worked well for about a year, then it quit working, I took it apart to re if switch was bad , found it was Motor was seized, and rusted tight . Very disappointing. Now it's garbage.

No one answers your phone. I held for twenty minutes. Sent an email. No response! Horrible customer service. Will post accordingly.

I recently had the belt break on my Hoover Wind Tunnel model # UH71250 and ordered replacement belts on December 26 by express order. On January 3rd I finally got someone to answer the 800 number after numerous calls and being on hold.

I also sent 2 e-mails prior to that date with again no response. The person who answered the phone "Clint" on January 3rd appeared to not know how to check an order or to solve my issue and stated that "Fed-X must have dropped the ball" even though the website continues to show the order had not been shipped.

I spoke with "Clint" on January 3rd around 9 am and was told he would have to contact the "Help Desk" to see what the problem was and as of 3pm I have not heard any news and the order still is posted as not shipped. I finally decided to order belts…

I bought a Hoover fridge freezer 4 years ago took out the 10 year warranty online months ago the thermostat went on it when I contacted them they said the part was covered 39 euro but I would have to get one of their engineers to fit it 150 euros so I got a guy to fit it now the overflow tube is freezing been told its probably leaking gas it's the worse appliance ì ever bought

Your website does not list my vacuum model # UH70241. I need a replacement hose. Customer service does not pick up. I called three times to customer service during business hours over the last several days and waited on hold for over an hour each time and they did not pick up.

I emailed several times and got no response to my question, which is, do all UH702 series vacs take the same hose since my UH70241 vac is not on any of your lists. After several emails being unanswered, I took my complaint to facebook. Jamila responded.

She told me to look it up on your website! " Can't you have people on staff who will actually answer phones and emails, who are actually helpful?

I purchased a Hoover vac, UH72615 - YG120 in November of 2016. This model vac began to make terrible noise, wasn't picking up, gave a burning odor and then started to spark from the motor area, NOT the cord. , they finally answered and escalated me to another dept.

who confirmed the info and model/manuf. no. and also that it had a 5 year warrantee. They gave me the name and address for my area (zip code 12585), Sew & Vac on Rt. 9 in Wappingers Falls for repair.

After making this 40 min trip Sew & Vac, they said they had contacted Hoover MANY times as they NO LONGER service Hoovers and couldn't help me. In trying to get thru AGAIN to you people, I had been on hold for 42 min before the phone call disconnected on its own. Being the…

I have a Dual Power Carpet Washer Model 50150 MFG Code G17CAT. The tank that holds the clean water and cleaning solution started leaking. There are no authorized dealers even remotely close to where I live. 00. My warranty clearly reads During the Warranty Period, Hoover will provide labor and parts at no cost to you to correct any such defect in products purchased in the United States, US Military Exchanges and Canada.

I live in Athens TN, the company I purchased it from is in Monroe WI and it is less than a year old. The customer service rep was nasty to me, refused to let me talk to a supervisor and would not have any one call me.

She informed me that my warranty was wrong even though it came with my machine. What gives I want my machine working and do not feel I should have to pay…

Both customer service specialist were both rude and not very helpful at all. They were more like sales people trying to sell more when I just needed help. I purchased the Hoover rouge less than a year ago, I did not keep the receipt because I I was never told I had too.

Not all people read manuels. Maybe if it was on the outside of the box. My charger stopped working out of my control and I can not use my vaccum. All these people cared about was selling me a new charger.

Any other company would have you send the old one or just send a new one . I honestly prolly would have bought one if I wasn't treated so poorly. So now I'm stuck with a 500$ vaccum that doesn't. Work?

I should not have to pay for something that's out of my control. I want good customer service and I want to stay a…

I am a longtime Hoover customer and I am appalled at the complete disregard Hoover seems to have for their customers.

I took my new cordless vacuum into an authorized repair depot for repair or replacement under the warranty. It has been over two months and nothing has been done nor have I even heard from Hoover.

How long must I keep borrowing from the neighbours to get my cleaning done.

Your products are not cheap and the least we can expect is decent customer service.

The handle on my Hoover steam cleaner broke and I sent in a request for a replacement. I have been emailing a lady by the name of Angela. She keeps asking me to provide her with a store receipt. I keep sending her pictures showing her that it was NOT a store purchase.

It was an online purchase. I sent a picture of the box it came in, a picture of the online purchase and numerous of other photos and she will not accept what I am sending her. Now she wants me to drive to the store I purchased it from.

I keep telling her it was pirshaed online. I am not sure why there is such an issue about replacing a defective piece. I told her I would file a complaint with the BBB if she needs me to

Firstly, this is only rated 1 star because I am unable to rate it 0 stars.

I contacted Hoover about a problem with my robot vacuum. It was not charging at all. No power available after much trouble shooting. They advised that the unit is faulty and they will send a replacement as they are unable to repair the unit.

They further advised that the model that I have is not available and they will replace with the Hoover Quest. They advised me that they would send out the replacement and the current faulty one could be disposed of, as they do not repair them.

The invoice was provided to them via email.

They shortly afterward sent an email stating the following - In order to replace your product, we will need your defective unit returned to us. Once the product has been returned, we will…

You sent me the wrong model and have hung up on me 3 three times I spent waiting to talk to the a supervisor a total of 45 minutes. In the past we have purchased exclusively Hoover carpet cleaners. we have three german shepards and we need a machine that can withstand that type use.

So in short I am very disappointed with your customer service and I am rethinking any future purchases. It is very concerning that your company is so difficult to reach anyone that is knowledgeable about such matters. I beleive that after investing more that 1 hour essentailly struggl ing to get any satisfaction I may have resolved this debacle.

It was more difficult and your error at any rate, I will be very cautious about further sales of your product.

I bought a Hoover Windtunnel Rewind 12 amp that I purchased in 2015. I have had nothing but trouble with this vacumn cleaner. I have returned four of these vacumn cleaners back to Target and they will only exchange the item and not return my money even though I have it in the box.

I have been given a run around by Target and by Hoover with Lucy and several others at Hoover that I have spoken to. In the meantime I have four receipts where I have returned the vacumn and Target will not give me my money back.

So, in turn Target blames Hoover and Hoover blames Target and I have to eat the $130 for a vacumn that never worked properly. The vacumn cuts off within 15 to 20 minutes; whereas I cannot even vacumn a whole room and my house is not that bag and it doesn't matter if its carpet or…

My son, Armani Hayes, was manipulated by Progressive Insurance in Savannah, GA. On March 14, 2018 he was a passenger in an automobile accident in FL. Due to being asleep at the time, he hit his head on the dashboard. Overall, he was ok.

He did not seek medical attention at the time nor the driver or the back seat passenger in the car. They were hit from behind and the car was totaled. On March 22, 2018 Progressive called him and immediately offered only $500 for being in the accident.

Although Armani is 23 years old, this is his first experience with an accident and dealing with an insurance company. He had no clue what to expect or do. He contacted me afterwards to state he was offered $500, which he took, because he was not offered anything else.

He also, signed a full release. As a…

I was extremely disappointed with the worst customer service I have ever experienced in my life by any company. I asked your representative for her name and she said "Chris". When I asked for her last name, she said "Chris is enough" and continued to refuse to give her full name.

I have purchased many Floormates since you first produced them in 2004 and they never last long, but I like the way they clean so I continue to buy them. When I had a problem with one under warranty, your representative suggested the newer one that uses extra solution and I agreed to buy it.

It would not start soon after purchase so your replaced it on November 2, 2017. The same problem happened again but, this time when I called, Chris refused to help me now that I am disabled and unable to bring machine to…

I bought a Hover wind tunnel 12 amps whole house elite. It is the biggest piece of crap!!! It doesn't pick up anything the attachment's don't work. The airflow from the vacuums to the attachments is close to nothing!!! I paid close to $200 for this.

I am very dissatisfied and will never recoment your product to anyone.

I have attempted to contact your company for over a week. Last week your employees were on vacation when I needed to use my carpet cleaner and it was leaking all over.

Today I have tried 4 times and been on hold for at least 30 minutes each time. I would like a refund on my Max Extract All terra carpet cleaner that I purchased last April. Great the first two times, then the whole thing fell apart. Please have the courtesy of calling me 908-22295623 ASAP. I AM VERY FRUSTRATED AND UPSET. YOU DON'T NEED POOR REVIEWS.

Carol Grimley, Interior Designer Interior Classics

I purchased a vacuum cleaner and it doesn’t work and Hoover wants me to pay to ship it back,poor customer service,customer shouldn’t have to pay fee, vacuum is still under warranty . On phone for over an hour and supervisor wouldn’t get on phone to assist me.

Poor customer services for this company. I rate this company with a 0

I can't really use 100 words but I'm writing to say that I recently purchased a home carpet cleaner from home depot and I honestly can't begin to tell you how happy I am with your product. It is the second Hoover carpet cleaner that I have purchased and the new design really shows that you have obviously played close attention to your customers, because everything that I didn't like about the old model has been corrected on the new one.

(Thank you) I have no idea how long it will last but for now I feel that you have provided me a really nice product. Again thank you for paying attention to detail.

I purchased a cordless Hoover vacuum in November 2016 directly from Hoover. It stopped working in August 2017. I took it to the authorized Hoover repair center (House of Vacuums in Melbourne, Fl) as it was still under warranty. Hoover sent me a new one that I got in the beginning of September. After two weeks it stopped working and I returned it House of Vacuums. They contacted Hoover and a part was sent to them that they said would fix the problem. It did not and the vacuum is still not working. The House of Vacuums is once again contacting the non service customer support staff.

It has now going into the third month without the vacuum. I wish to either get sent a newer different cordless model or get my money back and purchase a more reliable product from a different company. Our family…

My washing machine was in warranty and was showing an error code so I made an appointment for the engineer to come out. I cleaned it all out and the error seemed to clear.

However, now its out of warranty by a month the error has returned as it only shows up on certain cycles.

However, I am now having to pay for an engineer to come out at a cost of £16*12. This seems unreasonable to me as they can see I reported it before it was out of warranty but I am now having to pay.

Based on this I would not buy another Hoover appliance.

Countless problems over a number of years with rubbish ovens that break continuously. Now, after I called the corporate office to complain, they're asking me to pay for their equipment - which is clearly not fit for purpose - to be fixed.

Hoover customer service is genuinely the worst I've ever come across and their products are terrible. Buyer beware.

In December my parent purchased a new Hoover washer from Currys, they were offered extended warranty at the time but decided they were happy enough with the standard warranty and would then look at it after the initial year. Just outside the 30 days they had a error code come up on the washer so called for an engineer.

Eventually nearly a week later an engineer finally turned up who changed a control board and then came to us and said he had a problem as there was damage to the drum lining caused by a coin and water damage to the controller because of this but it wasn't covered by the warranty but he could get the extended warranty now and it would be then fixed.

We asked the engineer to show us the issue as the controller which we have has no watermark what so ever on it and the…

Every time I switch on my Hoover vacuum it cartloads of dust spew out the back. Surely the filter does not have to be cleaned and washed after each use. It means that I have to dust everything after I have hoovered.

I would appreciate a refund on this product as it is not a patch on the old Hoover constellation which I had for years and never gave me a moments problem.

I am waiting for a reply from Hoover. I am very distressed. I bought a model that had a hard floor setting marked clearly on the vacuum cleaner so I assumed I could use in on hard floors as well as on carpets.

It has left scuff marks all over my brand new Traffic Master floor. I am close to tears. Why in the world would the vacuum cleaner clearly show a setting for hard floors if it can't be safely used on them? What can I do?

Can I take a company like this to small claim's court? There have been so many complaints against Hoover. Is there a class action suit against them? There should be!!