Blog 
Write for Us Groupon Complaints Continued... (Page 4)
232+ reviews added so far. Upset? Call Groupon corporate: 312-676-5773No Reviews
Bought Groupon voucher for 8 O spa collagen face masks. Applied online in July to redeem them. Had to fill in complete membership form in order to get goods I had orderered (this wasn't advertised as part of the deal). In addition I was offered eye masks which I also purchased. One month later, nothing, except virtually daily advertisements for 'O spa' specials but no vouchers. My daughter eventually contacted them and she too was coerced into completing the 'O Spa' membership form online.
Called them, nothing..... wrote to them.... nothing. Except now both myself and my daughter are indundated with ads from O Spa but still no goods that had been paid for three months ago. Got in touch with Groupon who also contacted them and was told 'out of stock but will be supplying etc'. I told Groupon that I felt it was a scam merely to get email addresses and that I felt I would not get the goods and now I have received a notifiction and as I anticipated, the deal is closed and I will get my money back.
In the meantime, I am being bombarded with tons of other email rubish that has obviously come from the 'O Spa' salon selling on the list of email addresses. Groupon should insist that these emails are confidential and not for distributing to all and sundry. This is, I feel, a scam and whilst not perpetrated by Groupon, it is a slur on their product and I feel they should insist on the vouchers being honoured as the products were availabe when paid for also for the privacy of their clients to be honoured. Not impressed with this at all.
It is a bit dissapointed to say that l have made a purchase from goupon on begininning of the year for Print photo book from lolliartz. l have sent my completed family photo to lolliart on 22/7/12 & received a confirmed of download from them the next day.
They reply me on 29/8/12 saying that l choose a wrong size and need to re-do all over or to pay for extra RM80. l had written to them the next day and resend my completed file again on 4/10/12 and received a download confirmed from them.
After a month of waiting l start to worry and email for asking them, but no reply and even l tried for few times. This time l tried to call them on phone and seach on internet for their news. l found that they left a mail on their website saying that they are moving and have no contact at the moment. How can? Till today.....
Please advise what should l do and sadly to say that my husband and l spent few weeks time to complete our family album. Really sad ....
I have been using groupon for a few years. i bought a voucher a few months back which is just going to waste i called groupon to see if they can return my voucher and instead of giving me the money back if they can credit me so i can buy something else from groupon but the representative polly refused to help me and was rude over the phone! i have also been using livingsocial for a while now and never had any problems with the customer service. Im not going to buy anything off of groupon anymore! it sucks they lost a customer but i guess they just dont care since they have new customers nationwide!
Your pinhead customer service agrees with my suggestion, yet nothing is done about it. You must be idiots to not know that the fabulous Las Vegas Strip, home of 100s of restaurants, has no street number signs, they just say "LAS VEGAS STRIP", the buildings rarely have any numbers, the Casinos(the largest of bldgs.) have none. Of course they get mail but not from people on-the-strip enjoying life. I spent a half hour tonight going to Flamingo Hotel, the MGM, then street vendors/merchants seeking to locate HUSSONGS. Finally someone found it in a catalog as being at MANDALAY BAY(actually Mandalay Shoppes). You must not, cannot, sell a Groupon with a Las Vegas Blvd. address witihout mentioning the major casino that is is part of, or next to, or nearby.
I live at 3930 Swenson, Hussongs is at 3930 Las Vegas Blvd. So, parallel to my street, so naturally I sent to the ssame location on the Strip as my condo bldg. is; natch. But that was 3600 block there; also all east side numbers are, and so is Hussongs, but Mandalay Bay is on the street so that rules is changed a few blocks away. I am not going to buy any more Groupons and will urge others to forget about it if you do not have sufficient respect for your patrons to indicate where, on numberless streets, the restaurant can be found. Shame on you telling me my idea was sound a year ago, and in Sept. (recently), you issue me Hussongs which is five blocks south and on other side of st. from where the numbering system would have it(if there is a numbering system on the LV Strip known to other than USPS).
I purchased a voucher for the above shop at a cost of £15, for £40 worth of treatments including lip & chin wax, eyebrow waxing & shaping, eyelash tinting and false eyelashes. I went to the shop on Saturday 10th September, I did not have the lip & chin wax, the eyebrow wax was only a wax and no shaping.
The eyelash tint was done but didnât look any different. At the shop (Patsy) told me that the glue used for eyelashes would only last a week, which was no good as I was going on holiday for 2 weeks.
I had to pay another £10 for special glue so the lashes would stay on longer. I didnât have part of the treatment and it would normally be £40+, so why another £10 so the eyelashes would stay on? Surely I should expect them to stay on for £40? I paid the extra £10, so the treatment had cost me £25. The next day, Sunday, the eyelashes started coming loose, by Monday they were half falling off but still on enough so I dare not pull them off in case I pulled all my own eyelashes out.
I constantly rang the shop on Monday and left messages but no-one answered the phone or returned my messages. As we were going to Greece the next morning (Tuesday) I had to ring a local beauty parlour for help. The girl there said the lashes had been applied very badly, with too many, were too long and the glue had gone all over the lashes with far too much glue applied. I had to pay £12 for the pleasure of having them removed as it was not viable to apply yet more glue.
The treatment (plus fuel costs from Leeds to Guiseley and back) has cost me £37 and didnât last 24 hours. Groupon have not answered any of my emails and the shop say they will only give me the £10 back as Groupon keep the full £15, which is quite ridiculous as if that were the case the shop would be doing all the treatments for nothing. What do I do now?
Dear Groupon, The below wording is the contents of the letter to Luccumbe Hall I have sent to their General Manager. After my recent stay on Friday 4th and Saturday 5th January using your Groupon voucher. I would appreciated if you could look into this matter. I recently stayed for a two day break at Luccombe Hall.
When I first made contact, I told the receptionist that we had a Groupon voucher for a two day break. I was told that they didn't have any standard double rooms for the days I chose, but they did have a family standard room. I said that was fine. On arrival we found our family room was down in the basement (lower ground floor). On entering the room you were hit with a very strong chemical smell, which was very odious.
I thought this might be the cleaning chemicals that the house keeping services use and gave it the benefit of the doubt, but the following evening the same odious smell was there and remained the length of our stay. On the first morning at breakfast Saturday, I ordered the full English on hindsight I wish I hadn't. The sausage was of a red appearance and had a rubbery texture. The bacon looked fine one side but when you tried to cut it, it was completely hard on the other side. The egg, fried tomato and mushrooms were fine.
But the hash brown had me in stitches it was completely hard. I tried to cut into it but to no avail and I stabbed it with my fork and it shot off the plate. Anyway if I were a vegetarian to which I hasten to add I'm not, the breakfast at this point would have sufficed. I then thought what about some toast. I duly walked over to the toaster to find no white bread to toast. After looking around for around ten minutes, yes ten minutes to find the waiter. I decided to go along to reception where I was met with a lovely smile from the receptionist.
Who kindly went and got me some bread. By now I had some what found I didn't need to use the gym with the exercise I was getting going up and down from the basement to our room. On our last day my wife and myself arrived for breakfast at 9.35am on Sunday morning. Deliberating over what we were going to eat for breakfast, a polish waiter strode over and said in quite a loud voice said. 'You are late! breakfast is finished'. I don't think the chief will cook any more breakfast.
I said on Saturday and Sunday's the breakfast times are extended to 10.00am he completely rebuked me in a demeaning manor in front of other paying guests saying this was not the case. This caused myself and my wife severe embarrassment. Even your web site clearly states a nice leisurely breakfast can be had at the weekend's from 8.00am-10.00am. Although he was back 10 minutes later and said the chef would cook breakfast. By this time I had lost my appetite from his earlier remarks.
My wife on the other hand had scrambled egg on toast. When it arrived the toast was burnt. My wife also said there were no glasses for the fruit juice's to which he said they were. There was only one when there were two of us. But when I had looked previously there were none along with no white bread again. I can honesty say I have stayed in far better bed and breakfasts than your hotel. I found the Luccombe Hall experience a let down. I now look forward to your reply as I have stayed at Luccombe Manor on several occasions without experiencing any of these type of problems.
I would like to file a complaint about the company Curated. I redeemed a Groupon for a memory foam mattress on Jan 5 2013. The mattress was delivered to the wrong address, and was returned to sender. Since that time, I have waited six weeks to receive my package, and have had a difficult time communicating with the company - there is no phone number on their website - when I did receive their phone number, it goes straight to voicemail without the name of the company. I am starting to wonder whether this company exists, or if they actually do what they say they are doing. Please advise on my next course of action.
I purchased a Goupon for a complete detail for a car for Da Kine Mobile Detail. I made several attempts to make an appointment. They finally called me back and left a message for me. I again made several attempts to contact them, one of hte numbers had been disconnected. When I finally was able to speak with someone, I made an appointment.
The first appointment I made, I had to call to find out why they didn't show up at the scheduled time. They said that they were delayed. I waited a couple of hours and called again. They told me that their guy was locked out of where they keep the equipment and they would be further delayed.
After another hour, they called me and told me they would need to reschedule, which we did. Second appointment, they texted me and told me they needed to reschedule. I told them I would be out of town until after the expiration datr. They said that was fine and we rescheduled. They never came out on the scheduled date. I waited all afternoon for them.
The car that was to be detailed was in the driveway. I contacted them the next morning and several times thereafter with no response. I still havce not heard from them. I WANT A REFUND. Not happy at all with this company. Very unprofessional.
I bought two groupons for a zombie mud run that included food, drinks, a flag belt and a shirt. The zombie obstacle mud run had no mud, no obstacles and barely any zombies, no music, shirts or food and any organization at all. I pretty much paid $30 per person for runing around the park by ourselfs. This event is the biggest scam I have ever seen, I use groupon all the time but unless I get a refund of my money, I don't think I'll ever use it again or recommend it to people.
I purchased a Groupon and did not realize it had an expiration. I thought all Groupons still had the original value paid. I guess that is not true. I tried to use it at the Merchant and was told I could not. I was embarassed as I was completely unaware. I already requested a refund and was told that is the policy. I am hoping you reconsider this as you are going to lose a good customer over $29.
On 2012-11-02 I paid them for the offer "2 Bottles of Skip for R40-00. I sent them the proof of payment va email. A few days later a lady phoned me and asked whether I use liquid detergents often. I told her no that is why I want to try it. She also asked whether I buy a lot from Groupon. Groupon said to give 5-10 working days for delivery. Yesterday the 21 I sent an email asking about the purchase I made. I received a reply that I have to forward the proof of payment. I forwarded the proof to Groupon email adress.
Still no reply I enquierd again to which a Nazeema emailed and asked me to forward the proof of payment. I sent it to the email adress from which Nazeema emailed me. Again I emailed and aaked whether they received it. Again the answer I got was no! I asked what email adress I should use. Nazeema sent me an email saying I should send it to me, which I then did. This was the fourth proof of payment I had sent to Groupon. I emailed Nazeem after that again to ask whether the proof had been received and again I got a negative reply. I have not heard from them again. Please could you assist me?
I had ordered 3 pairs of earrings on Groupon. After I paid online, I received an email says that my order will be shipped 2 to 2 and half weeks later. Since I am leaving in 3 weeks, I don't think I can receive my order before I leave, so 3 minutes later, I contacted Groupon on their website via" contact us" requesting cancel my order. Nothing happens, a few hours later, I sent an email to their customer service requesting the cancellation of my order, 24 hours later, they replied saying that due to the big volume of the orders, they will have to extend the response time to 48 hours which is fine with me.
However, I received two emails after 3 days saying that they can't proceed my cancellation because it was after 2 hours of my purchasing. It is bot true, I tried to cancel my order 3 mins after I receive their confirmation email.
Now, it's almost a week, nobody from Groupon is willing to offer any help. I am really really disappointed!
My friends and I purchased 3 vouchers to Austria during or about April 2012. We prov booked the hotel, The Gutshoff Zillertal for the 14th to 17th Dec 2012. The voucher expires on the 20th Dec 2012. Prior to booking our flights, we emailed the hotel to confirm our booking however we were informed that the bookings were taken and they have none available before 20 Dec '12. We also suggested that we could delay until we can avail ourselves during July '13 whereby they mentioned that we should contact Groupon for those arrangements which we duly did. I have sent numerous emails and telephonic requests to Groupon with no success but empty promises of feedback and that the matter was at the refunds department. I was promises a 72 hour response on 8 November 2012 and various therafter. Kindly revert as a matter of urgency. The Groupon reference number is 570803.
I have purchased two vouchers from Groupon in December 2012, for a Harley Davidson bike ride. I have cancelled them same day, and have only received on refund. I have purchased two vouchers from Groupon in December 2012 for Le Fish Spa, when I tried to book, I was told that the vouchers was cancelled. I then asked for the refund. It is now almost 3 months, and I have supplied them with all the voucher details, phoned them emailed them, all I get from the is a email, saying "your refund will be paid out in the next three days". I don't know what else to do!!!!!!! so fustrated.
I had recently used Groupon to purchase what seemed like a good offer with a Scottish business partner, Tartan Apartments/Castle Apartments, for a weekend or midweek break for two including a bottle of bubby and burgers for two on arrival. My initial contact with the business partner was ok, it took a few attempts to get the dates I wanted, but giving them the benefit of the doubt, maybe they had alot of people take up the offer.
However, two days before I was due to stay, I get a very automated message stating that "Part of the offer was a complementary welcome pack which included a mini bottle of bubbly and a voucher for a local deli offering take out Zebra burgers. Regrettable due to circumstances beyond our control we are now unable to provide you these items. The zebra burgers offer is no longer being continued by our supplier and the licensing division of the authorities have deemed this to break regulations and we are threatened with closure if we continue the practice."
No substitutes were offered and having contacted the business partner, I was basically told that because I could string a sentence together, the business partner were "impressed by my writing flair" and would offer me cash back compensation on arrival.
Needless to say that when I arrived at the offices to pick up the keys, no cash back offer was available. I wasn't even offered directions to the apartment without asking first. Needless to say that when we arrived at the apartment, it was of exceptionally poor standard. The interior was both tatty and damaged in parts, certainly not the offer we had purchased, and I would even go so far as to say, we over paid!!
Since returning, I have tried to raise a number or issues with both the business partner and Groupon themselves. I go unanswered. I would advise anyone out there that if you have purchased this Groupon voucher and have yet to use it, get your money back or get a credit against any future offers!!! This is not worth the hassle!!! I wouldn't stay again in a blind fit!!! Offers with Groupon quite clearly need to be better vetted and Business Partners held accountable for their poor customer service when trading with Groupon to provide these offers.
I puchased a voucher for a Vax floor steamer value £62.99. I placed my order and and my code was accepted.3t2xk8d7rm. Unfortunately I did not go far enough down the page therefore my order did not go through, I appreciate this was my own fault and am not blaming your firm. I phoned you and was told nothing could be done, I therefore have no refund or steamer. I cannot afford to loose this money and have nothing to show for it. I am a pensioner and a widow. Please can someone help me out here ? I know it was my mistake but I would appreciate some give and take with your large concern. I notice the vax steamer is on special again and would still like to have this item, as you still have my £62.99 I wonder if it would possible for you to transfer my money for me. Thanyou Irene Syme
I have been using Groupon for years. I have never had a complaint. But today is a different story. I have been trying to reset my password for 2 days. I am a very very very busy individual. I work 75 to 80 hours a week, so when I say I don't have time for this, I don't have time for this. I called after 15 minutes of looking for your number for log in help. Since I could find no such number, I called the only one I could find. There was no option for log in help, so I just selected #1. The girl was very nice, but offered no real help.
She sent me the same link I have been trying for the last 2 days and told me that if it didn't work, to just reply to her email and she would call me right back. After waiting for about 15 minutes, I called back and got another girl. I told her my name, Beth. She said Seth, S as in Sam, I said no Beth. Every time I tried to spell it for her, she just kept repeating S as in Sam. So I spoke up a little louder, still, S as in Sam. I tried to ask if we were having a bad connection. I do not have a speech impediment so I thought we must be. When I tried to ask her if we may be having a bad connection, she kept interrupting me saying she was just trying to help me.
She had a very bad attitude. I work for a very large company, where for many years I managed the customer complaint department. I still oversee process improvements in several of the customer service areas. I am a very pleasant person, however, with my background; I do not tolerate poor customer service, especially in the way of poor attitudes. Employees like this will lose business for you and I am sure in this day and time, losing customers is not what you want.
I had a window of opportunity today to use my groupons, unfortunately that window has now passed me by because I could not find anyone to help me and I felt very compelled to waste my time writing this complaint. So, I suppose it will be another 2 weeks now before I can go enjoy my hour and half massage that I was so looking forward to in hopes that it would alleviate some of my intense stress and this awful migraine.
Resorting to writing this complaint will be my only tool for stress relief today. How disappointing. I am not writing this to say I will never use you again, because I will; however, as a customer service expert, I can tell you that you will lose others who are treated this way. Please take some action to ensure your other customers do not have to end their grueling work day as disappointing as mine has ended. Thank you anyway for those experiences that have been good.
After purchasing two deals on Groupon, both times I was left embarrased by the experience. The first was a facial mapping and treatment at a so called clinic in Manchester, the original price was so over inflated even the reduced price of £39.99 was way over the top, the so called clinic was nothing more than a disussed office with a partition making it into two tiny treatment rooms, my beautician had been in the country for a month or so and her main purpose was to try to sell more products.
The staff could not be bothered and in fact this was our second trip to the "clinic" as the first one we were turned away as the girl hadn't turned in so they couldn't carry out the treatment. Had I purchased this just for myself wouldn't have been too bad but the fact I had bought this as a treat for a close friend as a special birthday gift was so embarrassing. It amounted to a grossly over inflated original price dicounted by a large percentage which make the offer seem too good to be true and it was believe me.
Thought I would give them a second chance, so bought a afternoon tea at a place in Manchester, bellinis, classic sandwiches, cake stand of teatime goodies, this was a treat for my sister, what a joke, cheap sparkling wine, curled up sandwiches with the most disgusting fillings ever, one we didn't even know what it was, then to top it all there was no cake stand with tea time goodies, just a dried up slice of angel cake and a tiny scone served with cream that looked like mayonnaise and jam so dried up it wouldn't come out of the dish....again so embarrassed, needless to say I would never buy a groupon voucher again.
When my husband and I asked if we could order off the regular menu we were told it was a special groupon meal. They claim it was worth $58.00 for the two of us, but trust me, it wasn't. We have been eating at Luchita's for over 20 years and this meal was the worst we had ever had. They would not allow us to order off the regular menu and of course the actual copy didn't say it was a special menu. It did say a Prix Fixe--but how in the heck were we to know what that meant. It said it included two entrees, etc--not mentioning these were entrees that aren't even on the menu. We have decided never to go back there again. I was up sick all night long, too!! My husband didn't even finish his meal. He said it was horrible. It wasn't even worth the $29.00 we paid thru Groupon. I will be extra careful to order any Groupon restaurant items in the future!!
Groupon Deals and Refunds - November 2011 I have been trying for the last couple of weeks to contact someone at Groupon or the vendor Kensington Aesthetic clinic regarding my dissatisfaction with a Groupon deal. The only appointments are on a Monday or Thursday and due to work commitments, I cannot make either of these days especially 3 times in 2 weeks to fulfill the voucher. I am disappointed that Groupon customer services and Kensington Aesthetic Clinic have ignored my emails to discuss this matter and advise me. Groupon in the US replied to me, but they cannot deal with the complaint. This is therefore my last attempt at trying to resolve this situation directly.
All I asked was for someone from Groupon or Kensington to contact me directly to discuss this issue urgentlyâInstead I have been completely ignored Having paid out over £100 of my hard earned money I am very upset. Valid from purchase date to February 2012. I tried to contact the venue repeatedly with many emails â with no reply. I called and left a message, no reply.
They havenât even had the decency to contact me directly. I am sorry but this is totally unacceptable! If they offer reduced options for visiting the salon it should have said so at the time, they should honour all vouchers and extend the booking dates. I have contacted them well in advance of the voucher expiring.
This voucher was purchased in good faith. I contacted the venue well within the time frame given. Groupon and the venue should have had some communicated regarding how many deals could be sold to ensure so that the venue can cope with the number of deals purchased. The company advertises these deals as possible gifts â this it is not acceptable if the vouchers have a risk of being non redeemable. I am now faced with the situation of having to replace the deal for the person the gift was given to at an expense of nearly £300!
I bought a Groupon for a local restaurant, Grub, in Northampton, MA. Whe I went in today to use it they told me it was not valid for the discount because it says it "expires October 31st" so it isn't valid anymore. Today is October 31st. They said your policy means that it expired yesterday so that as of October 31st it is no longer valid. I've never heard of this before and either they are wrong or your expiration dates are misleading. It is very frustrating and I will certainly not be likely to buy Groupon in the future. Actually, while I am thinking of it. Sometime ago I also purchased a device that was supposed to be a back-up charger for my cellphone. I bought it because I spend weekends at a cabin with no electricity. It has never worked.
I purchased a groupon for 2 massages in October 2012. I tried contacting the vendor weekly, but only got a voicemail that said if you want an appointment, you need to email her. I emailed her several times and left 2 email addresses to get hold of me. The 3rd of December I finally reashced a live person at the other end of the phone. I asked for an appointment and stated that I had emailed several times and called weekly. She said, it must have been the technology because she emailed me back.
Yeah, right. I asked for an appointment and she said they were booked through the end of the year and she could not give me an appointment. She said I would have to call back some time in January. I told her that I could not seem to get hold of her as it was and she just said she did not want to make appointments for January yet. I emailed Groupon about the matter, but Groupon refused to resolve the issue. They said they would call the vendor. Groupon emailed me 6 times, only saying they were sorry about the problem ,but the vendor would call me back. The vendor has never called or emailed me back. Groupon is stil lrefusing to acknowledge that they sold groupons for a vendor who is not honoring the groupon. I have a brother, father and best friend who are all attorneys.
I am thinking of filing a suit since Groupon refuses to resolve this.
Good Day!! This a complain regarding my order for the deal "Photodigitizer starting from AED 429, including delivery fee". I have placed my order since 22nd November 2012 and the same has been charged to my credit card right away. But demanding for payment right away was ok with me because I trusted Groupon and its credibility to deliver.
Kindly be informed that despite my numerous follow up ((#154790) , the said item has not yet been delivered to me. You promised the item to be delivered within 3 weeks. I waited patiently despite my hesitations that I have paid it. I keep calling every week and your customer service keeps on saying that I should call the following week to make a follow up. Now its nearly 2 months and yet there is no clear answer from Groupon. Is this kind of scam?!
This is for your immediate action. This is totally unacceptable. I do not want the refund since you have already made me wait this long. I only want my order to be delivered.
I purchased a voucher for a meal and game drive at The Cradle restaurant in Muldersdrift. The Friday before my booking I got a call from the restaurant saying the special had been cancelled and I could not use my voucher, therefore I would like a refund for my voucher. I have emailed about a refund but no response and it has been more than 7 working days. I tried to call Groupon on Thursday 28th March 2013 and I was waiting for 13 min and when I was told I was first in line a voice said that systems are offline and put the phone down, this is shocking service and would like some sort of response from Grouponâs side to let me know what is happening as I am not wasting more of my money on your incompetent call centre.
A response would be appreciated and expected.
If it is Groupon's policy to threaten businesses, then I will no longer be a Groupon user. I'm a San Francisco resident, and an occasional patron of Sauce Restaurant. Restaurants in San Francisco have a tough enough time without Groupon threatening or bullying them. If it is *not* Groupon's policy to behave in this manner, please let me know what disciplinary action will be taken against Mr. Andrew Johnston for these actions. I'll be blunt with you: I have a difficult time imagining anything short of firing the offender will be adequate action. His behavior is a direct threat to your company's reputation. Any indication that you find this tolerable will reflect poorly on Groupon. I trust you'll act swiftly and decisively to end this action, apologize to Sauce and to ensure that no Groupon employee ever engages in such behavior again.
Hi. I have only used your Groupon company once and going by your service to date will never use it again. I have spoken to one of your Groupon operators to try and resolve my complaint to no avail and filled in one of feedback forms which you forwarded to me. To date, I have had no response. To summarise my complaint, I purchased a deal to have my carpet cleaned at the cost of £19 last year. A voucher was never sent to me and when I finally managed to contact you I was told the deal was out of time and that I had lost my money. If a voucher was sent to me and I didn't use it before the 6 month dead line I could accept that it was down to me and lose out. However, as I see it, I paid Groupon £19 and in return I got absolutely nothing. This is quite blatently theft. I am absolutely incensed by this and on principle will not let this drop. If I dont hear back from Groupon, I will find out who is responsible with dealing with this email and take it to the next level.
booked 2 vouchers 0010036IT6 & 001012013P for mystery hotel for my childern for xmas, on the voucher i printd off valid from 15.12.2012 to 31.5.2013had a email 36 days to redeem your voucher, reminded my kids to book when they tried, they were told they had to book befor feburary on the voucher there was no mention of this only blocked out dates. they couldn't book. When i rang groupon i spoke to a manager Mark id 8408 who was rude, and nasty and said bad luck you have losts your money on the other page in fine print was book by feburary, as i said on the voucher its not printed i have it in front of me. Its valid till 31.5.2013 cant we please extend the booking reference so we can make a booking and use before 31.5.2013 you have my money. I don't think he was doing the right thing groupon sent a email reminding me 36 days to REDEEM my voucher, but he wouldn't let me. At this stage I will never use you again and all my friends, daughters & son friends on face book will know we feel
I purchased a groupon from my computer,to get my carpets cleaned, by wng services ltd,i am fed up phoning them,i have left 2 messages on there answering maching,asking them to ring me back,i bought this offer well before the end of year 11,i phoned today again and still an answering machine,thats been about 6 wasted calls,i now in the last week have been trying to e mail groupon, to no avail,i have been phoning them ,and hanging on in a queque that doesn't get me anywhere,but a massive phone bill, i have phoned twice today and been on phone for half an hour or more each time,
i was that fed up twice i have given up,it's turning out to be really expensive,i don't want my carpets cleaned now''' i just want my money back,i will be deleting them from my computer,i couldn't say a good thing about this experience,i just hope other people take heid and watch out,as the same could happen to them....one very angry,peeved off lass...
Please please review groupon new refund policy. Maybe it's just this particular rep, but she seems to be banking on the possibility that I don't read their policy.
I called groupon for a refund (I changed my mind within the stated 7 days) - after they didn't reply my email after 2 days, but the customer service rep initially told me that she couldn't  refund me just because I changed my mind. When I pointed out that the stated policy did not make that distinction and I can do a refund if it's within 7 days, she back-pedaled a little and said she can fix this on a case-by-case basis, and in this case, she will refund it to me as Groupon credit. Again I insisted that their policy allows for immediate refund back to credit card, and again she back-pedaled (and sort of panicked) and told me to hold on as she needed to talk to someone. After a few minutes she came back and completed the refund process.
I confronted her at the end about the way she handled my case (trying to convince me that their refund policy was different) and had to be 'forced' to live up to the Groupon promise, and she gave me excuses about how she was only trying to review the refund policy at each step (where first she said she cannot do the refund, and then can only refund as credit, and finally yes, she can refund in full). I'm disappointed on how this was handled. Although I got my refund at the end, I don't understand why she made it that difficult and seemed to try to avoid refunding, where per their policy, it should be a clear cut case. Â I'm very disappointed in Groupon, I thought they were better than that.
I am so disappointed in my experience with the Salon "Heavan on Earth" through Groupon and I would like an investigation into this and feedback.
I had booked a partner massage and have gone for many massages before but this was the worst one I have experienced.
From my side I need to tell you what happened and unfortunately it has just left me with a bad experience as I was so upset as it was a birthday massage as well.
On arrival first of all we were all waiting at the gate. There were 2 other cars waiting and not too sure as to whether the buzzer was working or not. We also tried to call the owner on her cell phone and she has since clarified the buzzer was not working.
Once in the salon room, the towels that we lay on had a damp smell and even felt damp. There was no aircon in the room and the room did not even have the ambience of a salon room. We were sweating lying there.
The 2 therapists and Iâm really not going to slate them off as they seemed sweet, but the therapist who massaged me did nothing for me. It was an absolute poor quality massage and I felt like she had; if anything; dipped me into a bath of oil.
I did actually ask her to stop the massage before she had finished as I felt uncomfortable and just awful and wanted to leave. Even the head massage was terrible. Iâm not too sure what happened here and think its unfair that something like this gets advertised on Groupon and the quality was so poor.
When I left even the dress I was wearing got oil on. The owner has since offered me a complimentary massgae but I will never return.
I feel that Groupon need to be aware of this as nowadays a massage is an absolute luxury.
I purchased two groupons, 1 for myself and 1 as a gift. The groupon was for 2 tickets to City Base Movie theatre, & 2 $10 concession vouchers. I went with my young Daughter. I had no problem redeeming and receiving the tickets for the movie. I was given the vouchers at the ticket counter, but when we went to use the vouchers for food, we were told we could only use one. I had to get in another line to use the other for my daughter. A big inconvenience. I spoke with the manager, because the Groupon only stated I could only use one groupon at a time. She stated that the voucher only allowed one transaction per visit. I believe this is a misrepresentation, and they didn't tell me I could only have 1 movie ticket per visit, so what's the difference. If this isn't cleared up, I will no longer purchase the groupons for this place.
I live in Michigan and bought a groupon for 25.00 to a L.A. comedy show in Las Vegas. The night in question my husband got sick, he has cancer and we could not attend the show. I called groupon and they refused to refund my money and insisted that I should of read the small print. In the past when I could not use a groupon they always refunded my money and now they will not and they lost a customer. How come in the past they always refunded me? If I had known no refund I would not have bought it in the first place.
My Groupon was for 10 hours of Any Services (a $289 value) from the company Thrive at Home for $99. This Groupon was given to me as a birthday gift. I called trying to schedule a house cleaning for a few weeks later and they were unable to accommodate me. I had wanted the house cleaning because of a bridal shower that I was hosting. About a month ago I tried calling again to schedule but the recording was different. I waited for a few days for a return call and received none. I called again and a few days later received a phone call with some kind of a recording telling me to send an email. The phone call had woken me up and I did not get the information written down, nor did I remember it. I called the phone number again on the coupon asking them to call me back and they have not. I have tried to look up Thrive at Home on the internet and have not been successful.
Groupon is a lying scammer company! I believed them when they say customer satisfaction guaranteed but they lied. I purchased a groupon for a haunted house and it expired. I went online assuming it would go back into my groupon account but it did not. I read that it is still worth what I paid for it at the merchant, but they are closed. I called groupon and they told me to use it next year! What the heck! I don't know that these same people will open a haunted house next year! This is crap! I hate groupon and will make a point of telling thousands of people over the Internet and elsewhere they are big fat liars trying to steal money out of people's pockets. Your customer service staff sucks!
I have purchased items from Groupon. The first time, I had to wait serveral months for the product which cost $159. Groupon refused to issue a cash refund, just "groupon bucks". I have since tried to spend my Groupon bucks and the supplier has said that my "address isn't valid" and refused to send goods. Groupon will only issue another useless "groupon bucks" refund - i just want my money back. Not "bucks", my actual cash back.
I purchased a groupon for a company called Photobarn to get some photos printed onto wooden blocks. It seemed like an awesome gift idea and the priced was reasonable for the product so i ordered 3. I get charged and as promised received three codes to then use on the photobarn site. Well, I complete the first order and use the code, so far so good. When i tried to use the 2nd and third codes however i got errors. After some seriously frustrating attempts, i decide this is no longer the feel good project i was trying to do and decide this is just not for me. So i contact Groupon and had the WORST customer service experience. The rep who would only tell me that her name was Christine G. CG listens to what i have to say and then puts me on hold for 20 minutes, (i'm not joking) without so much as once coming back to let me know she's working on the issue. So i ask to speak to a manager- she refuses, then tells me that they are all "busy". She also refuses to give me her name would not give me any identifying information so that i could complain. lastly, she hung up on me. I'M STILL JUST AMAZED THAT THIS COMPANY IS STILL IN BUSINESS. In any case, the way this story ends is that they decided to refund *some of my money, but to move forward with the part of the order that went through- which i have to say is just bad business. I can guarantee you that i will never use either of those sites again.
I just wanted Groupon to be aware of this particular restaurant called Bombay to Kuala Lumpur,108 church street, Paramatta which we bought a voucher for 2 people. Please don't advertise them anymore as it will put people off using Groupon. I do realize it is not Groupon fault but the restaurant that did not deliver what they promise. We don't expect a gourmet dinner from the price we paid but at least a decent meal. Being a Malaysian myself I do know the standard of food was awful.the restaurant never deliver what was on the advertisement brochure...service was cold. We were told to sit anywhere, given two glasses of wine and they gave us a miserable satay stick and 2 small miserable spring roll.
Then she pointed to the serving counter and said that is the choice of mains.( suppose for us to eat as much as we like) when I went to the counter there was six little container of rice, Kari Ikan ,beef rendang,curry chicken, char kway tow n noodles.....all miserable looking and cold. It looks to be there were left over from lunch. It was nothing that look like the advertisement photograph I saw. I proceed to ask are there any things else and the waitress state there is all there is.then I said what about the roti chanai and then she said for how many? I gather if I don't ask I don't get.
On the advertisement photo there was a lovely bowl of laksa and meat....none of that was offer. Then I ask for the ice kachang for dessert and was told their machine was broken and the alternative was ice cream. We got half a scoup of ice cream each and was ignored than. It was the most awful and miserable meal I have had ...and we eat out alot. We had bought plenty of vouchers from Groupon, I don't expect the star treatment but decent meals.
We had always been satisfied till our experience with this restaurant. Please go and find out yourself and stop business with this restaurant before it brings your name down. By the way we tried booking numerous time but was told they cannot accommodate us as there are busy. Had to ring a few time and finally they honor the voucher but 2 weeks late. My husband commented that we would have had a better meal buying from any food court. The mains were cold and serve in a dark corner. When my husband pointed to the human hair? On his plate with the curry the waiter shrug her shoulder and said use another plate. Please band this restaurant from your site and don't let another customer be con.
I was given this deal as a Christmas gift from my mother in law. She paid $110 for the "Valued" Deep Cleaning Maid Service option - and purchased one for herself, me, and my sister in law. Groupon readily offers the "Gift this Groupon" on their site as a promotion - but does not stand behind the services they offer to those who are the recipients of the Groupon gift. So, if something goes wrong - they are running all the way to the bank with the giftors money. So here's the "Deal".
The company offering this "Service" stated on the Groupon that it was to be used prior to Feb 29, 2012. I called the first week in January to schedule mine - only to be told that they were overwhelmed by the response (Groupon site shows 70 of these were purchased) and that they couldn't get to me until March. A little disappointed, I asked if they were still honoring this since it would be beyond the expiration date. They assured me they would. I scheduled my service for March.
The day before they were scheduled to come - I got a call that they had to cancel - and was told they would call me to reschedule. A week went by, two weeks went by, so I called the number on my Groupon. Voice mail full. Not able to receive new messages.
So, I decided to contact Groupon as their "Groupon Promise" touts that they offer refunds. But what they don't tell you is they only offer refunds to the person who PURCHASED the Groupon. Not happy with the first level of Customer Service when I called, I asked to speak with a supervisor - "Erica" who told me basically they DID show a record of my mother in laws gift to me, and she confirmed the information. I'm pointing this out because the first guy - "Nate" told me that there was no record of the service as a gift when I gave him my Groupon number. "Erica" went on to tell me that my only recourse was to have my mother in law call Groupon and request a refund. Which essentially means I have to tell my mother in law there was a problem with her very thoughtful gift, and then have her go through the hassle of getting the refund. - Which leaves the next problem.
Now - she's going to feel obligated to get me something else. When was the last time you were given a gift that you couldn't return to the place for a "Credit"? I specifically told both "Nate" and "Erica" that this was what I wanted - only to have the credit given to my Groupon account so I could spend it on a different Groupon. I also told Erica I just wanted the service that my mother in law paid for - and that I would like them to see if they could contact the vendor and request that they honor this. "Erica" told me she would and then told me it would take 2-3 days to get back to me.
Within the hour I received an email from someone else stating the company was no longer offering this service. I called "Erica" back and again said I REFUSED to believe that someone at Groupon couldn't assist me and was basically told to talk to my mother in law about getting a refund. Apparently the darlings of deals don't get this part - they think this is perfectly acceptable ways to handle "Gifts" even though they offer Groupon Gift Cards and promote them on their site. So. I filed complaints with the Better Business Bureau, Clark Howard, and the state of Alabama.
And I am writing this review anywhere that allows people to post on their experiences. My hopes is that: 1) Groupon honor the value of the original service that my mother in law paid for ($110). 2) Groupon needs to re-evaluate the way they handled "gifting" a Groupn. If they won't stand behind the service, then this needs to be provided as a warning to anyone purchasing a gift for someone else. 3) Make people aware that this is the Crappiest Form of Customer Service.
I don't care about how often people talk about the cable companies, phone service, etc. Even Wal-Mart will take back anythign that contains one of their barcodes and offers to swap it for something else as a store credit. Groupon - you need a lesson. If you keep this up - there will be more stories like this that surface and if you don't change your tactics people will catch on.
I bought a groupon for an ereader through you for an ereader from hipstreet. first of all the company is located in canada, second i have never been able to download a driiver for this device I have called them tried live chats email no responce. so now here i am with gift that i am unable to give away because i was unable to get a driver there for unable to download any books for christmas i is such a great gift to look at but truly unable to use wow what a derl money down the drain no refunds no reader.
I purchased 2 groupon vouchers for Christmas gifts. These were for a 5 minute introductory flight with Niagara Freefall Indoor Skydiving & Interactive Center in Niagara Falls. I tried to redeem these in Feb. 2013 but was told they were closed down for a 2-3 week period as they were experiencing some mechanical failure. I noticed they were about to expire and I called twice and was not aware that they would not accept them on Saturdays.
I spoke with the owner in person as I drove down to see if they would let me use them this coming week. The owner was absolutely rude and dismissing. I spent $69.00 each on these coupons and now have lost my money. I have never dealt with a less professional business owner in my life. I have breast cancer and was unable to use these in March.
I have bought Groupon coupons in the past and have not had any problems. I am asking for a credit or help in redeeming my coupons. The owner wants me to pay an additional &142.00 to use my coupons. Thank you for your time. Deb Barber
I bought a Groupon for a restaurant a few months ago. Before going to the restaurant, I did a Google search to see what others had to say about the restaurant. There were many reviews, UNANIMOUSLY negative, citing horrible food and bad service. I would have still tried it, but the Groupon was only good for sushi. Now, raw fish has to be extremely fresh, and complaint upon complaint said it was not fresh, had off tastes, or was inedible. Rather than risk getting sick, I wrote to Groupon to ask for a credit towards a future purchase. I was not looking for my money back, just a credit to use AT A restaurant with safe food. They said no twice, they would rather I go eat the food, get sick, and THEN complain and then they POSSIBLY will think about a refund. What a company. I have spent hundreds of dollars for Groupons, and they have lost me as a customer over a $15 credit.
Robin doesn't know how to run a business, this is a nail salon that specializes in manicures and pedicures. First off the women runs her scheduling and communicating with clients through text messaging. A lot of communication is lost at this point, I felt she was being rude especially while responding with clients and she never responded by phone call. The first available appointment I could get was 2weeks away! She has great hours from 9-8 but really you don't have any openings! I'm even off during the day and she didnt have anything after I had mentioned I had a groupon for the place.
I was skeptical and had my friend call and try and make the same appointment.. She then continued to text to make an appointment at which there was an opening the next day! Furthermore when I took my friends appointment and showed up for my pedicure there was no foot bath, no soaking or scribing my feet, no cuticle cutting no lotion or massaging at all! I looked down at my toes and there was paint along the edges. She was rude and unprofessional.
Because you have decided to drop gun shop owners or anything having to do with guns, I insist that you no longer contact me with offers. I will also encourage all my friends to drop Groupon because of your political actions against the 2nd amendment.
In the end we all have rights and so does Groupon, but because they no longer feature daily deals for ammo or guns, I have the right to refuse to deal with Groupon again and to spread the news to all my friends and family online.
I purchased Groupon's daily deal after hearing about it from a friend in early 2011. I made reservations at Dalice Elizabeth Winery for Rustic Italian Cooking Classes with 2 glasses of wine for January 28th, 2012 at 11 a.m. I spoke to a gentleman, unfortunately I did not write his name down, who told me I could also come with 2 additional friends and pay $95 for both which was the Groupon rate. We arrived at 10:45 this past Saturday after I called repeatedly the week of the event to confirm with NO RETURN CONFIRMATION.
The vineyard looked very uncared for, and no one was there....in fact the kitchen where we most likely would have had the lessons was in complete dissaray! I would like a refund of my monies ttotaling $94 dollars or a credit to my Groupon account. I purchase reasonably often from you and have never had a problem. I am very upset and dissapointed that we drove over 1 hour and wasted our time going there only to be very disappointed with our friends, whom this was a gift for.
Another RIP off deal with groupon. Purchashed a 3 seater and 2 seater couch through Groupon with a company CFS, the seats are ripped, very very very poor quality, arms callopsing and the sofas are ready for the skip after two months use. The company have collapsed and we have nowhere to go for a refund or resolution to our problem. I have e-mailed groupon who seem very happy to accept 50% of the published price, over 1500 sofa's sold, not a bad revenue stream at all. Groupon need to take some accountabilty as the agent and respond to customers and offer compensation for the sofas they have marketed and sold...
To all out there who feel greed comes before principles respond and target groupon so positive action is taken NOW!!
I purchased a groupon for luxorlinens.com. I placed the order on january 2nd and called the company to make sure that it would make it in time for christmas. They assured me it would. Well it never showed up, Im still waiting. I have repeatedly called the company and no one is answering the phones, there is just an automated message that doesn't give me an option to talk to a person or leave a message.
But it does say that the best way to contact them is through email and they will respond within 24 hours. I have sent several emails, some several weeks ago, and still no response. I am so frustrated, I showed up to christmas without this important gift, and now there is zero customer support to let me know what is going on.
I don't know if it is possible for groupon to do anything or guarantee results but I have no other course of action.
Nov. 16 I received an off on My Groupon, at the top of the page was an offer that said "You have a $5. discount to use on any groupon deal of $15. or more. Offer expires Nov. 20. Discount applied at checkout. " I bought a $25. D'Amore Pizza deal, but no discount was taken at checkout!!! I felt frustrated and duped could not see anything to do on the sight to correct this. So here I am complaining.
I would appreciate some way to correct this. Sincerely, Rita Shockley
Hello I have purchased a groupon (REF: 12579875) for a meal at Namaste restaurant in Norwich for £48.00 with a clear statement of a value of £96.30 for the meal for 4. WE have just had the meal. The cost on the menu was on average @12.00 a head for the 2 courses offered. Therefor the groupon offered absolutely no saving at all from the true cost! This groupon was misleading and clearly misrepresented the value offered. Added to which the service was appalling, the quality and cleanliness of the reastaurant was horrible (loos truely disgusting, i think only one available for customers and staff, real serious health hazzard!) and we were not provided with all the food the offer (such as it was not!)I look forward to your comments yours j macdonald,
I purchased a product online on the 4th of December and paid via my credit card but when i tried to track it via the groupon website it stated i had no purchases. I emailed groupon and they said i will have to send proof of the purchase. I explained i could only get a statement on the 28th which I did and replied to the email requesting this. i still have not recieved any response from groupon and i would really like my money refunded seeing as my purchase can not be located.
I purchased a photo shoot with Portrait Scene for "$29 for Holiday Photo Shoot with One 8âx10â, Two 5âx7â, and Eight Wallet-Size Prints ($149 Value)" It shows a child sitting on Santa's lap reading a book. When I called to schedule an appointment I was told if I wanted that photo scene with Santa it would be an additional $25 and they would need it BEFORE they can schedule the appt! I am very mad because the picture shows a Santa and it says NOTHING about an extra $25! I want a refund because that is NOT what I ordered! There is nowhere on the groupon site for me to find out what to do about this?
I accidently bought a getaway which I tried to cancel during the three day period. I emailed and I called each of the three days with no response. I spent 82 minutes on the phone during the second day with no response. This is ludicrous!!
Have feedback for Groupon?
Thanks for your feedback!
Sorry. Please try again later!