Groupon Complaints Continued... (Page 4)

I had ordered 3 pairs of earrings on Groupon. After I paid online, I received an email says that my order will be shipped 2 to 2 and half weeks later. Since I am leaving in 3 weeks, I don't think I can receive my order before I leave, so 3 minutes later, I contacted Groupon on their website via" contact us" requesting cancel my order. Nothing happens, a few hours later, I sent an email to their customer service requesting the cancellation of my order, 24 hours later, they replied saying that due to the big volume of the orders, they will have to extend the response time to 48 hours which is fine with me.

However, I received two emails after 3 days saying that they can't proceed my cancellation because it was after 2 hours of my purchasing. It is bot true, I tried to cancel my order 3 mins after I receive their confirmation email.

Now, it's almost a week, nobody from Groupon is willing to offer any help. I am really really disappointed!

I have purchased two vouchers from Groupon in December 2012, for a Harley Davidson bike ride. I have cancelled them same day, and have only received on refund. I have purchased two vouchers from Groupon in December 2012 for Le Fish Spa, when I tried to book, I was told that the vouchers was cancelled. I then asked for the refund. It is now almost 3 months, and I have supplied them with all the voucher details, phoned them emailed them, all I get from the is a email, saying "your refund will be paid out in the next three days". I don't know what else to do!!!!!!! so fustrated.

I puchased a voucher for a Vax floor steamer value £62.99. I placed my order and and my code was accepted.3t2xk8d7rm. Unfortunately I did not go far enough down the page therefore my order did not go through, I appreciate this was my own fault and am not blaming your firm. I phoned you and was told nothing could be done, I therefore have no refund or steamer. I cannot afford to loose this money and have nothing to show for it. I am a pensioner and a widow. Please can someone help me out here ? I know it was my mistake but I would appreciate some give and take with your large concern. I notice the vax steamer is on special again and would still like to have this item, as you still have my £62.99 I wonder if it would possible for you to transfer my money for me. Thanyou Irene Syme

After purchasing two deals on Groupon, both times I was left embarrased by the experience. The first was a facial mapping and treatment at a so called clinic in Manchester, the original price was so over inflated even the reduced price of £39.99 was way over the top, the so called clinic was nothing more than a disussed office with a partition making it into two tiny treatment rooms, my beautician had been in the country for a month or so and her main purpose was to try to sell more products.

The staff could not be bothered and in fact this was our second trip to the "clinic" as the first one we were turned away as the girl hadn't turned in so they couldn't carry out the treatment. Had I purchased this just for myself wouldn't have been too bad but the fact I had bought this as a treat for a close friend as a special birthday gift was so embarrassing. It amounted to a grossly over inflated original price dicounted by a large percentage which make the offer seem too good to be true and it was believe me.

Thought I would give them a second chance, so bought a afternoon tea at a place in Manchester, bellinis, classic sandwiches, cake stand of teatime goodies, this was a treat for my sister, what a joke, cheap sparkling wine, curled up sandwiches with the most disgusting fillings ever, one we didn't even know what it was, then to top it all there was no cake stand with tea time goodies, just a dried up slice of angel cake and a tiny scone served with cream that looked like mayonnaise and jam so dried up it wouldn't come out of the dish....again so embarrassed, needless to say I would never buy a groupon voucher again.

Groupon Deals and Refunds - November 2011 I have been trying for the last couple of weeks to contact someone at Groupon or the vendor Kensington Aesthetic clinic regarding my dissatisfaction with a Groupon deal. The only appointments are on a Monday or Thursday and due to work commitments, I cannot make either of these days especially 3 times in 2 weeks to fulfill the voucher. I am disappointed that Groupon customer services and Kensington Aesthetic Clinic have ignored my emails to discuss this matter and advise me. Groupon in the US replied to me, but they cannot deal with the complaint. This is therefore my last attempt at trying to resolve this situation directly.

All I asked was for someone from Groupon or Kensington to contact me directly to discuss this issue urgently–Instead I have been completely ignored Having paid out over £100 of my hard earned money I am very upset. Valid from purchase date to February 2012. I tried to contact the venue repeatedly with many emails – with no reply. I called and left a message, no reply.

They haven’t even had the decency to contact me directly. I am sorry but this is totally unacceptable! If they offer reduced options for visiting the salon it should have said so at the time, they should honour all vouchers and extend the booking dates. I have contacted them well in advance of the voucher expiring.

This voucher was purchased in good faith. I contacted the venue well within the time frame given. Groupon and the venue should have had some communicated regarding how many deals could be sold to ensure so that the venue can cope with the number of deals purchased. The company advertises these deals as possible gifts – this it is not acceptable if the vouchers have a risk of being non redeemable. I am now faced with the situation of having to replace the deal for the person the gift was given to at an expense of nearly £300!

I purchased a groupon for 2 massages in October 2012. I tried contacting the vendor weekly, but only got a voicemail that said if you want an appointment, you need to email her. I emailed her several times and left 2 email addresses to get hold of me. The 3rd of December I finally reashced a live person at the other end of the phone. I asked for an appointment and stated that I had emailed several times and called weekly. She said, it must have been the technology because she emailed me back.

Yeah, right. I asked for an appointment and she said they were booked through the end of the year and she could not give me an appointment. She said I would have to call back some time in January. I told her that I could not seem to get hold of her as it was and she just said she did not want to make appointments for January yet. I emailed Groupon about the matter, but Groupon refused to resolve the issue. They said they would call the vendor. Groupon emailed me 6 times, only saying they were sorry about the problem ,but the vendor would call me back. The vendor has never called or emailed me back. Groupon is stil lrefusing to acknowledge that they sold groupons for a vendor who is not honoring the groupon. I have a brother, father and best friend who are all attorneys.

I am thinking of filing a suit since Groupon refuses to resolve this.

I purchased a voucher for a meal and game drive at The Cradle restaurant in Muldersdrift. The Friday before my booking I got a call from the restaurant saying the special had been cancelled and I could not use my voucher, therefore I would like a refund for my voucher. I have emailed about a refund but no response and it has been more than 7 working days. I tried to call Groupon on Thursday 28th March 2013 and I was waiting for 13 min and when I was told I was first in line a voice said that systems are offline and put the phone down, this is shocking service and would like some sort of response from Groupon’s side to let me know what is happening as I am not wasting more of my money on your incompetent call centre.
A response would be appreciated and expected.

Hi. I have only used your Groupon company once and going by your service to date will never use it again. I have spoken to one of your Groupon operators to try and resolve my complaint to no avail and filled in one of feedback forms which you forwarded to me. To date, I have had no response. To summarise my complaint, I purchased a deal to have my carpet cleaned at the cost of £19 last year. A voucher was never sent to me and when I finally managed to contact you I was told the deal was out of time and that I had lost my money. If a voucher was sent to me and I didn't use it before the 6 month dead line I could accept that it was down to me and lose out. However, as I see it, I paid Groupon £19 and in return I got absolutely nothing. This is quite blatently theft. I am absolutely incensed by this and on principle will not let this drop. If I dont hear back from Groupon, I will find out who is responsible with dealing with this email and take it to the next level.

I purchased a groupon from my computer,to get my carpets cleaned, by wng services ltd,i am fed up phoning them,i have left 2 messages on there answering maching,asking them to ring me back,i bought this offer well before the end of year 11,i phoned today again and still an answering machine,thats been about 6 wasted calls,i now in the last week have been trying to e mail groupon, to no avail,i have been phoning them ,and hanging on in a queque that doesn't get me anywhere,but a massive phone bill, i have phoned twice today and been on phone for half an hour or more each time,

i was that fed up twice i have given up,it's turning out to be really expensive,i don't want my carpets cleaned now''' i just want my money back,i will be deleting them from my computer,i couldn't say a good thing about this experience,i just hope other people take heid and watch out,as the same could happen to them....one very angry,peeved off lass...

I am so disappointed in my experience with the Salon "Heavan on Earth" through Groupon and I would like an investigation into this and feedback.
I had booked a partner massage and have gone for many massages before but this was the worst one I have experienced.

From my side I need to tell you what happened and unfortunately it has just left me with a bad experience as I was so upset as it was a birthday massage as well.

On arrival first of all we were all waiting at the gate. There were 2 other cars waiting and not too sure as to whether the buzzer was working or not. We also tried to call the owner on her cell phone and she has since clarified the buzzer was not working.

Once in the salon room, the towels that we lay on had a damp smell and even felt damp. There was no aircon in the room and the room did not even have the ambience of a salon room. We were sweating lying there.

The 2 therapists and I’m really not going to slate them off as they seemed sweet, but the therapist who massaged me did nothing for me. It was an absolute poor quality massage and I felt like she had; if anything; dipped me into a bath of oil.
I did actually ask her to stop the massage before she had finished as I felt uncomfortable and just awful and wanted to leave. Even the head massage was terrible. I’m not too sure what happened here and think its unfair that something like this gets advertised on Groupon and the quality was so poor.

When I left even the dress I was wearing got oil on. The owner has since offered me a complimentary massgae but I will never return.

I feel that Groupon need to be aware of this as nowadays a massage is an absolute luxury.

I live in Michigan and bought a groupon for 25.00 to a L.A. comedy show in Las Vegas. The night in question my husband got sick, he has cancer and we could not attend the show. I called groupon and they refused to refund my money and insisted that I should of read the small print. In the past when I could not use a groupon they always refunded my money and now they will not and they lost a customer. How come in the past they always refunded me? If I had known no refund I would not have bought it in the first place.

Groupon is a lying scammer company! I believed them when they say customer satisfaction guaranteed but they lied. I purchased a groupon for a haunted house and it expired. I went online assuming it would go back into my groupon account but it did not. I read that it is still worth what I paid for it at the merchant, but they are closed. I called groupon and they told me to use it next year! What the heck! I don't know that these same people will open a haunted house next year! This is crap! I hate groupon and will make a point of telling thousands of people over the Internet and elsewhere they are big fat liars trying to steal money out of people's pockets. Your customer service staff sucks! 

I purchased a groupon for a company called Photobarn to get some photos printed onto wooden blocks. It seemed like an awesome gift idea and the priced was reasonable for the product so i ordered 3. I get charged and as promised received three codes to then use on the photobarn site. Well, I complete the first order and use the code, so far so good. When i tried to use the 2nd and third codes however i got errors. After some seriously frustrating attempts, i decide this is no longer the feel good project i was trying to do and decide this is just not for me. So i contact Groupon and had the WORST customer service experience. The rep who would only tell me that her name was Christine G. CG listens to what i have to say and then puts me on hold for 20 minutes, (i'm not joking) without so much as once coming back to let me know she's working on the issue. So i ask to speak to a manager- she refuses, then tells me that they are all "busy". She also refuses to give me her name would not give me any identifying information so that i could complain. lastly, she hung up on me. I'M STILL JUST AMAZED THAT THIS COMPANY IS STILL IN BUSINESS. In any case, the way this story ends is that they decided to refund *some of my money, but to move forward with the part of the order that went through- which i have to say is just bad business. I can guarantee you that i will never use either of those sites again.

I was given this deal as a Christmas gift from my mother in law. She paid $110 for the "Valued" Deep Cleaning Maid Service option - and purchased one for herself, me, and my sister in law. Groupon readily offers the "Gift this Groupon" on their site as a promotion - but does not stand behind the services they offer to those who are the recipients of the Groupon gift. So, if something goes wrong - they are running all the way to the bank with the giftors money. So here's the "Deal".

The company offering this "Service" stated on the Groupon that it was to be used prior to Feb 29, 2012. I called the first week in January to schedule mine - only to be told that they were overwhelmed by the response (Groupon site shows 70 of these were purchased) and that they couldn't get to me until March. A little disappointed, I asked if they were still honoring this since it would be beyond the expiration date. They assured me they would. I scheduled my service for March.

The day before they were scheduled to come - I got a call that they had to cancel - and was told they would call me to reschedule. A week went by, two weeks went by, so I called the number on my Groupon. Voice mail full. Not able to receive new messages.

So, I decided to contact Groupon as their "Groupon Promise" touts that they offer refunds. But what they don't tell you is they only offer refunds to the person who PURCHASED the Groupon. Not happy with the first level of Customer Service when I called, I asked to speak with a supervisor - "Erica" who told me basically they DID show a record of my mother in laws gift to me, and she confirmed the information. I'm pointing this out because the first guy - "Nate" told me that there was no record of the service as a gift when I gave him my Groupon number. "Erica" went on to tell me that my only recourse was to have my mother in law call Groupon and request a refund. Which essentially means I have to tell my mother in law there was a problem with her very thoughtful gift, and then have her go through the hassle of getting the refund. - Which leaves the next problem.

Now - she's going to feel obligated to get me something else. When was the last time you were given a gift that you couldn't return to the place for a "Credit"? I specifically told both "Nate" and "Erica" that this was what I wanted - only to have the credit given to my Groupon account so I could spend it on a different Groupon. I also told Erica I just wanted the service that my mother in law paid for - and that I would like them to see if they could contact the vendor and request that they honor this. "Erica" told me she would and then told me it would take 2-3 days to get back to me.

Within the hour I received an email from someone else stating the company was no longer offering this service. I called "Erica" back and again said I REFUSED to believe that someone at Groupon couldn't assist me and was basically told to talk to my mother in law about getting a refund. Apparently the darlings of deals don't get this part - they think this is perfectly acceptable ways to handle "Gifts" even though they offer Groupon Gift Cards and promote them on their site. So. I filed complaints with the Better Business Bureau, Clark Howard, and the state of Alabama.

And I am writing this review anywhere that allows people to post on their experiences. My hopes is that: 1) Groupon honor the value of the original service that my mother in law paid for ($110). 2) Groupon needs to re-evaluate the way they handled "gifting" a Groupn. If they won't stand behind the service, then this needs to be provided as a warning to anyone purchasing a gift for someone else. 3) Make people aware that this is the Crappiest Form of Customer Service.

I don't care about how often people talk about the cable companies, phone service, etc. Even Wal-Mart will take back anythign that contains one of their barcodes and offers to swap it for something else as a store credit. Groupon - you need a lesson. If you keep this up - there will be more stories like this that surface and if you don't change your tactics people will catch on.

I purchased 2 groupon vouchers for Christmas gifts. These were for a 5 minute introductory flight with Niagara Freefall Indoor Skydiving & Interactive Center in Niagara Falls. I tried to redeem these in Feb. 2013 but was told they were closed down for a 2-3 week period as they were experiencing some mechanical failure. I noticed they were about to expire and I called twice and was not aware that they would not accept them on Saturdays.

I spoke with the owner in person as I drove down to see if they would let me use them this coming week. The owner was absolutely rude and dismissing. I spent $69.00 each on these coupons and now have lost my money. I have never dealt with a less professional business owner in my life. I have breast cancer and was unable to use these in March.

I have bought Groupon coupons in the past and have not had any problems. I am asking for a credit or help in redeeming my coupons. The owner wants me to pay an additional &142.00 to use my coupons. Thank you for your time. Deb Barber

Robin doesn't know how to run a business, this is a nail salon that specializes in manicures and pedicures. First off the women runs her scheduling and communicating with clients through text messaging. A lot of communication is lost at this point, I felt she was being rude especially while responding with clients and she never responded by phone call. The first available appointment I could get was 2weeks away! She has great hours from 9-8 but really you don't have any openings! I'm even off during the day and she didnt have anything after I had mentioned I had a groupon for the place.

I was skeptical and had my friend call and try and make the same appointment.. She then continued to text to make an appointment at which there was an opening the next day! Furthermore when I took my friends appointment and showed up for my pedicure there was no foot bath, no soaking or scribing my feet, no cuticle cutting no lotion or massaging at all! I looked down at my toes and there was paint along the edges. She was rude and unprofessional.

I purchased Groupon's daily deal after hearing about it from a friend in early 2011. I made reservations at Dalice Elizabeth Winery for Rustic Italian Cooking Classes with 2 glasses of wine for January 28th, 2012 at 11 a.m. I spoke to a gentleman, unfortunately I did not write his name down, who told me I could also come with 2 additional friends and pay $95 for both which was the Groupon rate. We arrived at 10:45 this past Saturday after I called repeatedly the week of the event to confirm with NO RETURN CONFIRMATION.

The vineyard looked very uncared for, and no one was there....in fact the kitchen where we most likely would have had the lessons was in complete dissaray! I would like a refund of my monies ttotaling $94 dollars or a credit to my Groupon account. I purchase reasonably often from you and have never had a problem. I am very upset and dissapointed that we drove over 1 hour and wasted our time going there only to be very disappointed with our friends, whom this was a gift for.

Another RIP off deal with groupon. Purchashed a 3 seater and 2 seater couch through Groupon with a company CFS, the seats are ripped, very very very poor quality, arms callopsing and the sofas are ready for the skip after two months use. The company have collapsed and we have nowhere to go for a refund or resolution to our problem. I have e-mailed groupon who seem very happy to accept 50% of the published price, over 1500 sofa's sold, not a bad revenue stream at all. Groupon need to take some accountabilty as the agent and respond to customers and offer compensation for the sofas they have marketed and sold...

To all out there who feel greed comes before principles respond and target groupon so positive action is taken NOW!!

Nov. 16 I received an off on My Groupon, at the top of the page was an offer that said "You have a $5. discount to use on any groupon deal of $15. or more. Offer expires Nov. 20. Discount applied at checkout. " I bought a $25. D'Amore Pizza deal, but no discount was taken at checkout!!! I felt frustrated and duped could not see anything to do on the sight to correct this. So here I am complaining.
I would appreciate some way to correct this. Sincerely, Rita Shockley

I purchased a product online on the 4th of December and paid via my credit card but when i tried to track it via the groupon website it stated i had no purchases. I emailed groupon and they said i will have to send proof of the purchase. I explained i could only get a statement on the 28th which I did and replied to the email requesting this. i still have not recieved any response from groupon and i would really like my money refunded seeing as my purchase can not be located.

I usually can't look at your app without spending money and almost always i am happy with the results but as of one of my last orders I felt robbed. I thought I proudly purchased 50-75 "classic comics" from Legends Clearing House along with 36 unopened packs of collectors cards as well as Star Wars, Marvel and D.C. Collector cards.

Much to my disappointment I discovered a majority of unheard and no name comics and the few that were familiar were nothing close to classic. But it was the absence of 36 unopened packs of collector cards that enfuried me. I truly and honestly believe I could have walked into any old comic book store with that money and walked out happier.

I hope in some way, shape, or form I can be refunded or at the very least get what I paid for. If some one would be so kind to get in touch would me I'd really appreciate it. Please and thank you **

My son bought a massage gift for me for my birthday and the company, From Within Massage & Wellness Center, will not return my calls. On the website to book an appointment there is "no availability" for weeks. I have called several times over the past few weeks and left messages, emailed a message to call me and have constantly checked the availablity on line for an appointment and it reads "no availability". It expires tomorrow, this really seems unfair. I would like my sons money refunded immediately. I can be reached at 760-213-2920.

We are having a nice time at our groupon at daytona beach resort, however, I went to make an appointment for a manicure. After over an hour wait, the receptionist called to say "no one available for a manicure today". She suggested other services, all much more expensive. I think this is a "switch and bait". I have to spend more, just to use my $30 credit. Not fair! I would like my $30 refunded, at least! Gave us a bad impression of our 1st groupon purchase! Disappointed in this!

Sincerely, Miriam Sanderlin

I purchased the above from a recent promotion on Groupon. The heads were advertised as 'Braun' toothbrush heads which at the very least would in my mind mean they are toothbrush heads for Braun toothbushes.
The heads do not properly fit any of the Braun tothbrushes we have - they have to be really forced onto the toothbrush so hard that they cannot ehn be easily removed without breaking the new head - I removed one and the inside of the toothbrush head remained on the metal toothbrush and the outer part of the brush came off.
These are in my mind inferior quality toothbrush heads - nothing like original Oral B heads for Braun toothbrushes, do not fit (or fit so tightkly they cannot be removed without separating) and I just wish the product had been tested first.
Please advise how I arrange for a refund

I was really disappointed to learn about additional fees after I bought the 2 night 2 bedroom groupon offer in Gatlinburg TN. If those additional fees were mentioned in the inital offering, they were really hidden and in the fine print. The additional fees of about $200 was quite a shock after spending $269. I almost cancelled and asjked for my money back. I will certainly be hesitant about pruchasing another groupon for fear of another pricey expereince. If I have opportunities to tell others of my experience, rest assured, I will in order to prevent others fro falling for what looks attractive on the surface, but isn't.