Groupon Complaints Continued... (Page 2)

232+ reviews added so far. Upset? Call Groupon corporate: 312-676-5773
40

I ordered a 'Premium Swag Bag For Her' and I am thoroughly disappointed with it. 3 of the items inside are the same in the Standard bag I ordered at the same time, how can this be right?! I wouldn't class anything in the bag as Premium, especially as I paid double the amount of the Standard bag! I feel extremely let down and disappointed with Groupon as I use you a lot for deals on goods and activities. I wish to have a full refund for the Premium bag as I feel it was not value for money.

60

They fill my mailbox two times every hour: overkill. Bought a simple $14 book safe and they had the nerve the following day to send me a warranty for basically a cardboard box @ a cost of $5.95 for two years! NO customer service or feedback works.

60

I purchased a Swedish massage and have not been able to reach the provider by telephone at either number listed. I am very frustrated at this point. How do I proceed by filing a complaint? I contacted Groupon and it has been more than a week and i have not received a response to my inquiry. Why is their contact information so difficult to find?

40

I purchased a "deal" consisting of 6 bags of Snyder's Pretzels for $19.99 on 6-2-15. The order arrived on 6-5-15 and I noticed all of the bags were past the "use by" expiration date of 5-23-15. I communicated to Groupon via a live chat and they said there is nothing they can do about it because it is a non-returnable item.

20

I ordered a computer using Groupon. It arrived with a damaged box. I asked the driver how it happened and he said he didn't know. I set the computer up and it didn't work. I have tried on numerous occasions to get in touch with the supplier who hasn't been very helpful. I paid a lot of money for this item and want something sorting!

20

Re: alpha health in Greensboro NO

I have had nothing but problems with the older lady staff member. She first stated I could not get my massage because I am pregnant. She made an appointment over a month away, against my wishes, and assured me she call me a few days before. I am out of town because my father is ill. He has been in the hospital for over a week. Yet I got nothing but a lecture from the older woman that it is my responsibility to make it to my appointment.

I must say, that she too, tried to get me to buy into their diet program the day I met her and when I met with the chiropractor, not an M.D, he stated he uses HCG hormones, a pregnant hormone, to get people to lose weight. I stated but I'm pregnant and was advised by the chiropractor and the older lady that it was safe. I declined their services and stated, that I'd have to verify it with my M.D at Duke. Neither of them was pleased. I strongly feel this was the reason from them refusing to honor the Groupon and issues me a refund! I tell you my story so you can make an independent decision to visit them.

20

I ordered an Armani watch for my dad's 60th birthday, after 10 days I chased the order up and was told they cannot find the order. I was then told the order had been placed again and had to wait another 7 days even though his birthday had gone I accepted this. I came home today to find the completely wrong watch has arrived!! and was told it would take another 14 days to get a refund. I find the service I have received totally unacceptable and will put me out of pocket, and he still has yet to receive his 60th birthday present. I have lost total faith in Groupon for not doing more to help.

40

I made a reservation at the Bevo Mill for last Sunday morning and got sick and could not eat anything, so I called the number listed on the Groupon that morning. A phone answering machine picked up my call and said the messages were full and to call back on Monday morning. I tried to get another phone number for them to no avail.

When I called back around 9:00 a.m. Monday morning, I talked to a couple of people before reaching the manager. The manager told me that he had been answering the phones until around noon on Sunday, and that I had not called and that the answering machine had a message that listed an emergency number to call. He said I was telling the truth and that he was charging my credit card $25.00. My husband called the manager back and told him that he had been sitting beside me when I called and that I was telling the truth. The manager hung up on him.

I received an e-mail today that said it was an apology; however, he was standing by what he said and still charging me $25.00, which I plan to refute. Nowhere on the Groupon is there listed an emergency number to call, nor is there a policy written about charging $25.00 for not showing up. I did, however, use a Groupon once before at Bevo with good results, but I was healthy that day and able to show up.

20

I bought a $200 Groupon for Dermix Institute on Davie Street in Vancouver, BC through your company. I had the initial consultation with them where they made me pay an additional $250 to get the products I would need for my Fraxel appointment which they kept canceling! I finally went to my appointment on March 26th, 2015, and I showed up but no one was there. Someone came out of the company beside them who told me the Dr was charged with fraud for impersonating a Dr as she did not have a license to practice. I want my money back. Surely Groupon should stand behind the companies they advertise. I am extremely unhappy about this.

40

I would like an answer to my complaint. I reached out to contact Groupon customer service department with no answer. Who do I have to get a hold of to reach help with this company?

40

somehow, my account was deactivated. Then, I couldn't get onto the iPhone Groupon app, which means you can't do ANYTHING, including use your Groupons! Then, you can't find a phone number to call them! THEN, they put you on hold for, I shit you not, THREE HOURS! I spoke with one douche after 1 1/2 hours on hold, and he knew nothing whatsoever, so he put me on hold again, while knowing (Okay. He knew ONE thing. He knew I'd be on hold until 12 hours later, because nobody would pick up the phone!) that he couldn't help me!!!! Pretty sure I've never been so irate at a company in my life......

40

We booked a hotel stay with Groupon 28/3/2015 at the countryside express hotel Northumberland went we got there the smell of damp in the building was overpowering and there was no heating at all it was freezing and it was very dirty the Indian gentleman behind reception was very miserable and made me my wife and I very uncomfortable by starring at us constantly so we left without staying and we are now very unhappy with Groupon for misleading us too believe this was a decent hotel

20

Stopped using Groupon about 1 yr ago as every time tried to go into my account, kept saying password not accepted, took forever to change it. 3 months ago set up another password, ordered few things which I got, ordered vouchers but cant print off, saying wrong password and no account, tried to reset password 5 times, I phoned up, they said will solve problem, 3 more attempts to reset password, nothing, cant print vouchers off which may have expired, all I want is to be able to get into their site, reset my password and hey presto. They are not the easiest company to work with and trying to get information is worse. WHAT DO I HAVE TO DO?

40

I purchased a subscription to Pittsburgh Magazine on 1/31/15. To date (3/28/150 I have not received the magazines and the number given on my groupon charge receipt is a constant busy. How do I get my money back or get the magazines?

40

I ordered 2 items paid by credit card and never received them numerous emails got me no where. Please tell me now what to do about Groupon.

20

I can't believe groupon represents this facade of a company. All they do is for $10 refer you to a local paintball company. The paint ball company has no association with paintball promo.com they have their own charges separate from this groupon sham. Please act like a legitimate business, veto the crap you have on your site or you will lose credibility. I have now doubts about the authenticity of your offerings. Thanks to this paintball experience.

40

The protein shake arrived damaged. The lid was not sealed properly and the powder has spilt out into the packaging box. I want to return it and have another or a full refund. Please contact me on 07583929379, thank you.

40

Typically enjoyed Groupon overall so I thought it would be ok to use a groupon for a restaurant. How wrong I was! I received a groupon for Copia Restaurant and wine Bar in St Louis, Missouri. The groupon says you have to call and make reservations and it says the merchant may not offer reservations on holidays to groupon users. So, when I call to make a reservation, I told the staff TWICE I have a groupon can I use it on St Valentine's Day and I was told yes.

The Day before, Copia staff called to confirm the reservation and I again told them I intend to use a groupon is that ok and I was told yes. When we got to the restaurant we were sat all the way in the back under huge blower fans. I did complain and asked to move moved- nope! Had to wear a coat for dinner. Even my husband was cold and unhappy. The waiter struggled to remember the menu items but made sure to rattle of a list of what was already sold out by 6:00pm!!

Honestly, the food was lousy, overpriced, the service was slow but oh boy did the manager come RUNNING to our table and demanded to know who told me I could use a groupon. When I told her I could not remember the three different staff names I spoke to (two women,1 male), she refused to honor the groupon. She never introduced herself, never apologized, never asked how the service was bad. If I behaved like that at my job, I would be fired!! The whole experience was awful. I will never go back and I will make sure to tell everyone to stay away from Copia. I guess their philosophy is to be a trendy restaurant you have to be nasty and unpleasant.

20

I usually can't look at your app without spending money and almost always i am happy with the results but as of one of my last orders I felt robbed. I thought I proudly purchased 50-75 "classic comics" from Legends Clearing House along with 36 unopened packs of collectors cards as well as Star Wars, Marvel and D.C. Collector cards.

Much to my disappointment I discovered a majority of unheard and no name comics and the few that were familiar were nothing close to classic. But it was the absence of 36 unopened packs of collector cards that enfuried me. I truly and honestly believe I could have walked into any old comic book store with that money and walked out happier.

I hope in some way, shape, or form I can be refunded or at the very least get what I paid for. If some one would be so kind to get in touch would me I'd really appreciate it. Please and thank you **

20

Nov. 16 I received an off on My Groupon, at the top of the page was an offer that said "You have a $5. discount to use on any groupon deal of $15. or more. Offer expires Nov. 20. Discount applied at checkout. " I bought a $25. D'Amore Pizza deal, but no discount was taken at checkout!!! I felt frustrated and duped could not see anything to do on the sight to correct this. So here I am complaining.
I would appreciate some way to correct this. Sincerely, Rita Shockley

20

Hello I have purchased a groupon (REF: 12579875) for a meal at Namaste restaurant in Norwich for £48.00 with a clear statement of a value of £96.30 for the meal for 4. WE have just had the meal. The cost on the menu was on average @12.00 a head for the 2 courses offered. Therefor the groupon offered absolutely no saving at all from the true cost! This groupon was misleading and clearly misrepresented the value offered. Added to which the service was appalling, the quality and cleanliness of the reastaurant was horrible (loos truely disgusting, i think only one available for customers and staff, real serious health hazzard!) and we were not provided with all the food the offer (such as it was not!)I look forward to your comments yours j macdonald,

20

I purchased a product online on the 4th of December and paid via my credit card but when i tried to track it via the groupon website it stated i had no purchases. I emailed groupon and they said i will have to send proof of the purchase. I explained i could only get a statement on the 28th which I did and replied to the email requesting this. i still have not recieved any response from groupon and i would really like my money refunded seeing as my purchase can not be located.

20

I purchased a photo shoot with Portrait Scene for "$29 for Holiday Photo Shoot with One 8”x10”, Two 5”x7”, and Eight Wallet-Size Prints ($149 Value)" It shows a child sitting on Santa's lap reading a book. When I called to schedule an appointment I was told if I wanted that photo scene with Santa it would be an additional $25 and they would need it BEFORE they can schedule the appt! I am very mad because the picture shows a Santa and it says NOTHING about an extra $25! I want a refund because that is NOT what I ordered! There is nowhere on the groupon site for me to find out what to do about this?

20

I have yet to see my refund for the "Groupon deal "Cairngorms National Park: Two Night Stay...". The Groupon Email promised "We will send you a confirmation email as soon as the refund has been processed. This usually takes 24 hours" on 27-Nov-2012, there is no confirmation email or money refunded to date (05-Dec-2012). I am extremely disappointed by my Groupon experience. This is now the 9th day since I requested an online refund request and Groupon has broken every promise made in their email and website regarding refunds.

60

Groupon's website indicated that Hot Mama in Roseville, MN was offering 3 body contouring sessions for $149, a $1,200 value. When I went to my first session, I asked her if each session regular price was really $400, and she said no. She doesn't know why Groupon states that. She said regular price for three sessions is $199. So in other words, I didn't get the 87.5% discount I was expecting, I actually only got a 25% discount. Knowing that, I wouldn't have bought the Groupon.

60

My son bought a massage gift for me for my birthday and the company, From Within Massage & Wellness Center, will not return my calls. On the website to book an appointment there is "no availability" for weeks. I have called several times over the past few weeks and left messages, emailed a message to call me and have constantly checked the availablity on line for an appointment and it reads "no availability". It expires tomorrow, this really seems unfair. I would like my sons money refunded immediately. I can be reached at 760-213-2920.

60

I purchased a VIP s eason pass to include 4 rounds of golf and 10 lessons. according to Groupon the voucher expiration date is 3/6/2013. When i contacted Falcohead in Dec to redeem my coupon i was told that Groupon had errored and the expiration was Dec 2012 not March 2013 and i could contact Gento (not sure of spelling)1-888551-0612 to discuss the issue. I was told i could replace the grouon for a golf club. I explained i dont know how to play golf so i don't want a club. I was told the message was given to Mike and he would call me back. I have called numerous times and now all i get is voice mail and no return calls. Please refund the amount paid which was $189.00 to Sally Barto 121 Snapper Lakeway Tx 78734. Phone is 512-261-5543. thank you!

40

We are having a nice time at our groupon at daytona beach resort, however, I went to make an appointment for a manicure. After over an hour wait, the receptionist called to say "no one available for a manicure today". She suggested other services, all much more expensive. I think this is a "switch and bait". I have to spend more, just to use my $30 credit. Not fair! I would like my $30 refunded, at least! Gave us a bad impression of our 1st groupon purchase! Disappointed in this!

Sincerely, Miriam Sanderlin

60

Good day, In December 2012, I purchased a offer on Groupon with Cullinan diamond spa and in for the following - One night stay for two, including breakfast and one spa treatment each. I called the inn to book the night and was told they have free space only on january 31. I phoned again a week prior to the 31st and was told again they were full and only in March, had they space. I asked to make a confirmed booking as the voucher only has a limited time frame and then would expire. A week later I was called and said they have to cancell the booking as the room has flooding damage. I was quite irate as I got the distint feeling it was being stalled everytime, so the voucher could expire.

After voicing my disdain and even voicing my unhappiness in helopeter, I was told the booking was confirmed. On the friday 22 march, I phoned the inn, to enquire how the spa treatments work and was told to go on the website and check what treatments they have. I then requested a facial for me and a manicure for my daughter. On the saturday when we had our treatment, I asked for a extra half facial for my daughter which I would pay. On the day of my departure, I was told that only certain spa treatments were free, and I had to pay in on the supposedtly free treatments. Nowhere on the voucher I bought does it specify only certain treatment is included. And on my telephonic query, was this not explained either, only told to look at the site and our treatments, why did they not say, you only get the following treatment?

20

I purchased the above from a recent promotion on Groupon. The heads were advertised as 'Braun' toothbrush heads which at the very least would in my mind mean they are toothbrush heads for Braun toothbushes.
The heads do not properly fit any of the Braun tothbrushes we have - they have to be really forced onto the toothbrush so hard that they cannot ehn be easily removed without breaking the new head - I removed one and the inside of the toothbrush head remained on the metal toothbrush and the outer part of the brush came off.
These are in my mind inferior quality toothbrush heads - nothing like original Oral B heads for Braun toothbrushes, do not fit (or fit so tightkly they cannot be removed without separating) and I just wish the product had been tested first.
Please advise how I arrange for a refund

60

I purchased a coupon from Groupon last month for laser treatments at Laser and cosmetic surgery center (2000 Wilshire Blvd, Los Angeles, CA). I called them to make an appointment and they gave me the appointment for 12/11/12 and I took 32 hours off from work I order to travel to Los Angeles for that appointment.

Then the company called me that same day while I was on my way to my appointment to cancel me with total disregard to the time away from work that I lost without pay. They said they would call me back but I have not received another call. Today I called the office Manager to follow up and she said no appointments were available for the next 2 months.

She was very rude and stated I could get my money back from Groupon. I found that comment to be very sarcastic as I am aware I can get my money back but that's not the point. The point is that the company did not care about the time and money I have wasted already yet my services for which I have paid for already have not been provided.

My complaint to groupon is because they are selling products/services from unreliable venders/companies and it appears that Groupon is merely concerned with making money from the public without any concern for the customers.

60

I was really disappointed to learn about additional fees after I bought the 2 night 2 bedroom groupon offer in Gatlinburg TN. If those additional fees were mentioned in the inital offering, they were really hidden and in the fine print. The additional fees of about $200 was quite a shock after spending $269. I almost cancelled and asjked for my money back. I will certainly be hesitant about pruchasing another groupon for fear of another pricey expereince. If I have opportunities to tell others of my experience, rest assured, I will in order to prevent others fro falling for what looks attractive on the surface, but isn't.

20

I ordered on the 1st sept 2 sofa beds £358 in total as I made a mistake ordering 2? I tried from the 3rd sept to cancel one of them,after numerous emails to groupon they have robbed me off saying that the company that are supplying the sofas owe me the money refund well I got through to the company crazypricebeds and spoke to PERSON! And was told that the company did not have my order and that groupon owe me the whole £358 back as there aren't any sofas left, groupon don't answer emails nor do they answer their phone in London what do I do? I've sent two emails to Groupon, 5/12/11 and 9/12/11 to request a full refund for the Blase nail course.

Having contacted Blase direct it turns out there is no kit/goody bag, it turns out you have to supply all your own kit including false nails (their email stated the advert had been badly worded) I have been miss sold this experience I requested a full refund. Yes you guessed right, I've just been ignored, Blase were very unhelpful and don't care that one of there customers have been badly let down, what does that say about the company as a whole? where do I go from here to get my refund, rip off Briton? Watchdog? Dominic Little? I orderd 2 sofas from groupon costing £250 and awaitind delivery.

The first delivery date came and they said they couldnt deliver them on that date so they arranged anotehr time. The second day came and went. When I got through to the sofa company it turns out that they are in dispute with Groupon so arent sending any sofas out now. I have emailed Groupon throughout this process including now where I am demanding a refund but have not heard anything back from them. Thing is we desperately need that money now and I am getting so worried about what will happen. I will never buy anything from Groupon again.

20

I bought an iPad 2 with 360 case for £309 but I thought the transaction was voided so I bought the £299 one which excluded the 360 case. I found out that both of the transaction was prossesed so I quickly went online to send an email to get a refund as it was Saturday I couldn't ring them. I got a reply the following day saying that they have contacted the company and money of £299 which I wanted to cancel and it's all been sorted out. I didn't bother calling them in the weekday. And after a week on Friday night my mom rang to say that both the money of £299 has not been refunded and they delivered both the products! But they missed the delivery so they are redelivering it on the Monday which is 25th march 2013. I emailed groupon furious, but they told me to contact the company for collection of the product I didn't want but the company would not answer even after hours of ringing them! I was absolutely fuming! This happened this morning! I was given false reassurance and information so I am filing this complaint! This all has happened today 23rd march 2013! And the transaction was made exactly a week ago!

40

I have written you about this before, but never heard from you. I bought 2 groupons thaat will not work. One is for a windshield 29.00. I was excited because I had a broken windshield that needed relacing ap, but when i called no ne answered anad the answering machine was full. So-nt able to get that windshield when I needed it.

I bought a christmas card groupon from zazzle for 29.00 that was for 75 christmas cards plus postage. When I tried to use it although they do offer postge stamps designed for the cards, this is NOT included. The man told me it should have read shiping not postage. That they would send the cards free. Told me to conntact you for a refund. please get back to me asap. The card on is about to exire.

40

I purchased a Groupon for two nights away with breakfast at the Sutton Staith Hotel in Norfolk as a gift for my Son and his wife. They arranged to stay between Christmas & New Year on 27th & 28th Dec and after a very stressfull period in a busy year were looking forward to a nice rest in what looked like a nice peaceful location.

On arrival the outside of the hotel looked lovely, but that was where the dream ended. The hotel was obviously being worked on as there were holes in the wall and paint flaking in the room that they were allocated, and although the bedding was clean, the hotel in general was dirty and smelled of stale smoke.

However the food was good and after spending some time in the bar they went back to their room to rest but sadly that didn't happen on either of the two nights of their stay. The room that they were allocated was above the bar and on the first night there was a darts match that went on until 2am with lots of cheering and shouting.

They thought that this would be a one off but on the second night a fight broke out in the bar below them with lots of noise and bad language. It appears that there was a lone female behind the bar who was unable to control the situation.
My Son went to reception the next morning to complain but there was no management or staff around to complain to which seemed to be the norm for both days.

Surely, if Groupon are going to sell these deals then they should at least check out the venue to see if it is suitable and to make sure that its customers are looked after during their stay. I am quite disgusted that what I thought would be a lovely gift has actually turned out to be a nightmare and I am very disappointed that Groupon have let this happen.

I have used Groupon on a few occasions in the past but will have to think very carefully about using them in the future.

40

I recently bought a Groupon for nouveau semi-permanent eyelash extensions & brow tidy for £20 at Celebrity look sheffield. This was on groupon in november 2011. I called to arrange an appointment & was told due to christmas they were fully booked & the earliest appointment was on January 9th 2012 which I booked. On the day off my appointment I receive a tex saying due to personal matters my appointment is cancelled & they will ring me to re-arrange. I didn't receive a call back. I rang back again to arrange another appointment which was made for january 17th 2012. I went to the appointment which wasn't at celebrity look as advertised on Groupon but at a fitness place.

I rang the office & her mobile number no answer. Eventualy the lady answers her phone & says she had an argument with her employer & does not work there anymore. I am appalled on this unprofessional behavior & will not be buying anything from Groupon again. I have been mislead & conned by Groupon. I want a refund for my voucher, but don't think I'll be seeing any of my money back anytime soon. If they had better customer service I wouldn't have to complain like this.

20

I have made a few purchases but later decided to return but the customer service advised me that I cannot have cash refund, they can only offer me credit on my account. I now have a balance of 120.01. As per your "Groupon UK Promise", I want my money back to my credit card! Not your credit!

40

I have purchased two Groupons for Carpet Cleaning. I used one two days ago and they provided the worst services I have ever received. My apartment is empty and I wanted to clean the carpet before I turned the keys over to the landlord. First of all they were very late so I had to leave and get my son from school. I left instructions with the office that the door would be open and the technician should enter when he arrived and start. When he got there, I received a call in which they tried to get me to upgrade and purchase spot removal. When I said that I didn't want it and wanted them to do what was on the Groupon which was to steam clean, deodorize and scotchguard, they said fine they would. When I returned the next day to inspect, the carpets were in the exact shape as when I left them the day before with the exception that they were very slightly damp. There was no scent of any type of cleanser or scotchguard having been used. I took photos the day before and the day after they cleaned and have proof that they are exactly the same. I called the office and was told that they were not going to do anything to fix the situation. I have one more Groupon valued at $49.00 and want my money back as I will never use this company again. Please advise how I can get my money back. Thank you Sandra DeMond

20

I have order a tomato watch in October. After 6 weeks I did not receive it. They told me do deliveries week 7 and 8 . I did not receive my watch. Phone them, they do not have (Hold the line 30 min before somebody ansered the phone). They will replace it with Levi watch and promised to deliver within a week. I am still waiting after a week. They do not respond to my emails. I tried to phone, have to hold there are 59 calls waiting. This is crazy!! I dont now what to do any more. It seems like they dont want to help me. They have my money and now they dont care about helping me!!!

40

i purchased a Groupon for Twin City Furnace Cleaning. The appointment was for 4-6 pm on 2/16/13. They did not make it that day and when I called I was told the technician was still at another location. I rescheduled for 2/18/13. The technician came, but I was called at the end of the appointment time and told that he could not turn the furnace back on. I told the person calling that they couldn't just leave the furnace off ...they said I had a strange thermostat on it (it is just a humidifier). They asked if I had service plus -- no. I ended by saying that I have never had a problem with the furnace and they couldn't just leave it off. I called back a little later to tell them to try turning the humidifier off...and was told the technician had left. I was also told that they thought I was trying to "take" them, that it was cool in the house and basically that the furnace was broken. Unbelievable. I left work , turned everything off, and using the instructions on the panel, got the furnace going. Unbelievable.

60

I used groupon for the first time last week. I bought a CVS gift card for 10 dollars and the card is worth 20 dollars. Pretty good deal, huh? So I waited a few days after the purchase and groupon sent me an email telling me how to activate the new card. The activation failed.

Then, without a call from me, they sent me another email. This email gave me new activation information. That password also failed to activate the card. I called groupon customer service and could not get through. I finally called CVS and they transferred me to another number at Groupon. The customer service person I spoke with did not know anything about the situation. He gave me a third code that was NOTHING like the first two in configuration. It didn’t work.

I finally got into a fight with this guy and asked him to refund my money. The conversation became explosive and he told me that I was inappropriate. He would not give me a number to call back to reach them and he would not let me speak to the supervisor. He finally hung up on me. I started looking online and found a lot of negative reviews. This is what I should have done before I attempted to do business with them. Now I have to worry about this fraudulent company having my credit card information. My advice…Don’t use groupon. So far I have lost 10 dollars and more than 2 hours of my time.

60

I bought a Groupon for one 14 X 19 large cookie cake from Cookie Express in Peachtree City, Ga. Ordered the cookie 24 hours in advance, was asked if I would like another flavor and given about 6 choices. I asked if they would qualify for the groupon and was told yes. Never was additional charges mentioned. When I picked up my cookie, I was told there would be an additional $8.00 fee for M&M flavor. I told the girl I was not told that and she conceeded that the the girl who took the order was new and may not have told me.

They had my phone number so could have called to explain this at any time, no phone call was received. I explained that she did not say anything about it and this $8.00 meant I would never step foot in their shop again. I drove out of my way to get this cookie, could have visited a cookie shop closer to my house. I am hoping that groupon will stand behind there satisfaction guarantee and make this right.

20

I purchased a Groupon for a sail on San Francisco Bay with a company called Bay Area Excursions. I contacted Bay Area Excursions three times, providing them with a total of nine different dates for the sail. None of them were available. I contacted the company again nearly two weeks ago and haven't heard back. I complained to Groupon and they have done nothing to resolve the problem. Groupon advertises that, if there is a problem, they will make it right or refund any money paid. They have blatently violated that promise. I have been a regular Groupon customer but no more.

40

Purchased 4 snorkeling cruise for my Hawaii vacation. Merchant has no seats available on my vacation dates and they suggested me to get refund from Groupon. Guess what, Groupon refused to give me refund and insisted that i should use those vouchers in the future or give them as gifts away. I'm living in NYC!!!!

60

My complaint is about how Lady Bug Farms in Northport, AL has conducted business and when addressing things with her she was extremely rude and NOT helpful at all. When I first initially purchased the groupon she told me she would work with me on the expiration date of the lessons sicne she sold so many was booked. She also didn't ahve many times availabe on Satursday am (when I was available) due to birthday parties and she didn't do lessons on Sundays which limited me even more. Then, we talked about how crazy the weather was and she said she would work with me to get my lessons in for my 12 year old daughter- but when calling today she would not budge AT ALL - and would only simply tell me they had expired. I'm out the money and my daughter only got 1 lesson!

This is NOT acceptable and I'd like a refund of my money back other than the 1 lesson that was used. This is very unprofessional and I DO NOT like to do business with people that don't stand by their word. She would not help me or be more flexible after the lengthy and heated conversation. If this is the way Groupon wants to handle business - I will NEVER buy another one and I'll make sure I let everyone know NOT to buy them. She had me believing the deal was now between she and I and that she would be happy to work with me on the dates,lessons, etc. Instead it was exactly the opposite! I am requesting a refund of the lessons minus the one that was used. Thank you for your consideration.

60

I recently purchased e-lites (electronic cigarettes) on Groupon, when I was checking out I made a mistake with my Visa password probably because I use PayPal so much I got mixed up with my password. Anyway as I had used the voucher and my purchase hadn't been accepted my Voucher was deemed used. I got in touch with them and explained but no reply, I would advise anyone to be very careful when redeeming the voucher or else just stay away from them. Terrible way to treat a customer.. I won't be going back.

Groupon's makes there sales staff lie to potential clients to get your confidence and business then screws you. I signed on thinking we would sell 100 deals the sales person let it go to 204 deals which is killing my business . When contacted all you get is well the contract didnt say there was a cap. Verbally they do everything. They lie cheat and steal. All governments should bam them and shut them down. Us and Europe. I am hoping to get a class action lawsuit against Groupons they need to be stopped!!

40

I cleaned for a company called Enviropro who in writing promised me $40. They will not pay, will not respond. The cleaning job came from a coupon from Groupon. The client sdaid he bought the coupon through groupon but it was supposed to be for a different company but that company sent Enviropro the business. In turn Enviropro is scamming cleaners to work for them saying 1st clean will be free but the client them becomes their client. I worked a pasid job, not a free one and have yet to be paid(since 10/30/12) or even answered. Enviropro-group.com. I spoke to 2 other clients who said Enviropro was not who the coupon was for but they were contacted by Enviropro for buying the coupon and they were not happy. Can you stop these rip offs?

20

It is a bit dissapointed to say that l have made a purchase from goupon on begininning of the year for Print photo book from lolliartz. l have sent my completed family photo to lolliart on 22/7/12 & received a confirmed of download from them the next day.

They reply me on 29/8/12 saying that l choose a wrong size and need to re-do all over or to pay for extra RM80. l had written to them the next day and resend my completed file again on 4/10/12 and received a download confirmed from them.

After a month of waiting l start to worry and email for asking them, but no reply and even l tried for few times. This time l tried to call them on phone and seach on internet for their news. l found that they left a mail on their website saying that they are moving and have no contact at the moment. How can? Till today.....

Please advise what should l do and sadly to say that my husband and l spent few weeks time to complete our family album. Really sad ....

60

Groupon is a POS. They say they will honor refunds but they only do so if you cancel within 7 days. Sometimes things come up and you cannot meet your groupon. There is no reason that they do not honor refunds. Won't be purchasing any more groupons.
YOU SUCK

60

Have been trying to contact Groupon for almost two weeks regarding getting money back for a Groupon I purchased in November. Already spoke with the business whom I purchased the Groupon from and they said they would also call Groupon to have them reimbuse me but Groupon will not respond to my e-mails at all. There is no phone number to contact them and their e-mails keep saying they will respond within 24 hours and they are not responding.

20

To Whom it may concern, unfortunately my dates may not be exact. In the month of February 2013 I attempted to purchase an item which Groupon had on offer the item Tog Quilt. Whilst trying to purchase the item I encounter problem with the groupon code and unfortunately the item was purchased at the full price of £80.00 aprox.

The next day I contacted yourself (groupon) and explained the situation, I was advised that I would have to liase directly with the company to obtain a refund. On this I spoke with the company in question and was successful in obtaining a full refund.

Last week I then had a conversation with a lady I believed call Kysta (the lady who cancelled my groupon) I tried to explained that I wanted to ensure that I had not been charged by groupon as I had not received the Item. The above lady insisted that she could not help me as I contact yourself after the expiry date.

I tried to explain that whilst I had contacted groupon after the expiry date the order was place before the item had expired and therefore I do not believe that I should loose my money through no fault of my own. This conversation was just going round in circles costing me more money plus enduring poor customer service.

Could you please advise why I should not be entitle to my cash back as I had placed the order on time and because of this I no longer wish to be a member of Groupon.

40

Bought Groupon voucher for 8 O spa collagen face masks. Applied online in July to redeem them. Had to fill in complete membership form in order to get goods I had orderered (this wasn't advertised as part of the deal). In addition I was offered eye masks which I also purchased. One month later, nothing, except virtually daily advertisements for 'O spa' specials but no vouchers. My daughter eventually contacted them and she too was coerced into completing the 'O Spa' membership form online.

Called them, nothing..... wrote to them.... nothing. Except now both myself and my daughter are indundated with ads from O Spa but still no goods that had been paid for three months ago. Got in touch with Groupon who also contacted them and was told 'out of stock but will be supplying etc'. I told Groupon that I felt it was a scam merely to get email addresses and that I felt I would not get the goods and now I have received a notifiction and as I anticipated, the deal is closed and I will get my money back.

In the meantime, I am being bombarded with tons of other email rubish that has obviously come from the 'O Spa' salon selling on the list of email addresses. Groupon should insist that these emails are confidential and not for distributing to all and sundry. This is, I feel, a scam and whilst not perpetrated by Groupon, it is a slur on their product and I feel they should insist on the vouchers being honoured as the products were availabe when paid for also for the privacy of their clients to be honoured. Not impressed with this at all.

40

I would like to file a complaint about the company Curated. I redeemed a Groupon for a memory foam mattress on Jan 5 2013. The mattress was delivered to the wrong address, and was returned to sender. Since that time, I have waited six weeks to receive my package, and have had a difficult time communicating with the company - there is no phone number on their website - when I did receive their phone number, it goes straight to voicemail without the name of the company. I am starting to wonder whether this company exists, or if they actually do what they say they are doing. Please advise on my next course of action.

60

I have been using groupon for a few years. i bought a voucher a few months back which is just going to waste i called groupon to see if they can return my voucher and instead of giving me the money back if they can credit me so i can buy something else from groupon but the representative polly refused to help me and was rude over the phone! i have also been using livingsocial for a while now and never had any problems with the customer service. Im not going to buy anything off of groupon anymore! it sucks they lost a customer but i guess they just dont care since they have new customers nationwide!

40

Your pinhead customer service agrees with my suggestion, yet nothing is done about it. You must be idiots to not know that the fabulous Las Vegas Strip, home of 100s of restaurants, has no street number signs, they just say "LAS VEGAS STRIP", the buildings rarely have any numbers, the Casinos(the largest of bldgs.) have none. Of course they get mail but not from people on-the-strip enjoying life. I spent a half hour tonight going to Flamingo Hotel, the MGM, then street vendors/merchants seeking to locate HUSSONGS. Finally someone found it in a catalog as being at MANDALAY BAY(actually Mandalay Shoppes). You must not, cannot, sell a Groupon with a Las Vegas Blvd. address witihout mentioning the major casino that is is part of, or next to, or nearby.

I live at 3930 Swenson, Hussongs is at 3930 Las Vegas Blvd. So, parallel to my street, so naturally I sent to the ssame location on the Strip as my condo bldg. is; natch. But that was 3600 block there; also all east side numbers are, and so is Hussongs, but Mandalay Bay is on the street so that rules is changed a few blocks away. I am not going to buy any more Groupons and will urge others to forget about it if you do not have sufficient respect for your patrons to indicate where, on numberless streets, the restaurant can be found. Shame on you telling me my idea was sound a year ago, and in Sept. (recently), you issue me Hussongs which is five blocks south and on other side of st. from where the numbering system would have it(if there is a numbering system on the LV Strip known to other than USPS).

60

I purchased a voucher for the above shop at a cost of £15, for £40 worth of treatments including lip & chin wax, eyebrow waxing & shaping, eyelash tinting and false eyelashes. I went to the shop on Saturday 10th September, I did not have the lip & chin wax, the eyebrow wax was only a wax and no shaping.
The eyelash tint was done but didn’t look any different. At the shop (Patsy) told me that the glue used for eyelashes would only last a week, which was no good as I was going on holiday for 2 weeks.

I had to pay another £10 for special glue so the lashes would stay on longer. I didn’t have part of the treatment and it would normally be £40+, so why another £10 so the eyelashes would stay on? Surely I should expect them to stay on for £40? I paid the extra £10, so the treatment had cost me £25. The next day, Sunday, the eyelashes started coming loose, by Monday they were half falling off but still on enough so I dare not pull them off in case I pulled all my own eyelashes out.

I constantly rang the shop on Monday and left messages but no-one answered the phone or returned my messages. As we were going to Greece the next morning (Tuesday) I had to ring a local beauty parlour for help. The girl there said the lashes had been applied very badly, with too many, were too long and the glue had gone all over the lashes with far too much glue applied. I had to pay £12 for the pleasure of having them removed as it was not viable to apply yet more glue.

The treatment (plus fuel costs from Leeds to Guiseley and back) has cost me £37 and didn’t last 24 hours. Groupon have not answered any of my emails and the shop say they will only give me the £10 back as Groupon keep the full £15, which is quite ridiculous as if that were the case the shop would be doing all the treatments for nothing. What do I do now?

60

Dear Groupon, The below wording is the contents of the letter to Luccumbe Hall I have sent to their General Manager. After my recent stay on Friday 4th and Saturday 5th January using your Groupon voucher. I would appreciated if you could look into this matter. I recently stayed for a two day break at Luccombe Hall.

When I first made contact, I told the receptionist that we had a Groupon voucher for a two day break. I was told that they didn't have any standard double rooms for the days I chose, but they did have a family standard room. I said that was fine. On arrival we found our family room was down in the basement (lower ground floor). On entering the room you were hit with a very strong chemical smell, which was very odious.

I thought this might be the cleaning chemicals that the house keeping services use and gave it the benefit of the doubt, but the following evening the same odious smell was there and remained the length of our stay. On the first morning at breakfast Saturday, I ordered the full English on hindsight I wish I hadn't. The sausage was of a red appearance and had a rubbery texture. The bacon looked fine one side but when you tried to cut it, it was completely hard on the other side. The egg, fried tomato and mushrooms were fine.

But the hash brown had me in stitches it was completely hard. I tried to cut into it but to no avail and I stabbed it with my fork and it shot off the plate. Anyway if I were a vegetarian to which I hasten to add I'm not, the breakfast at this point would have sufficed. I then thought what about some toast. I duly walked over to the toaster to find no white bread to toast. After looking around for around ten minutes, yes ten minutes to find the waiter. I decided to go along to reception where I was met with a lovely smile from the receptionist.

Who kindly went and got me some bread. By now I had some what found I didn't need to use the gym with the exercise I was getting going up and down from the basement to our room. On our last day my wife and myself arrived for breakfast at 9.35am on Sunday morning. Deliberating over what we were going to eat for breakfast, a polish waiter strode over and said in quite a loud voice said. 'You are late! breakfast is finished'. I don't think the chief will cook any more breakfast.

I said on Saturday and Sunday's the breakfast times are extended to 10.00am he completely rebuked me in a demeaning manor in front of other paying guests saying this was not the case. This caused myself and my wife severe embarrassment. Even your web site clearly states a nice leisurely breakfast can be had at the weekend's from 8.00am-10.00am. Although he was back 10 minutes later and said the chef would cook breakfast. By this time I had lost my appetite from his earlier remarks.

My wife on the other hand had scrambled egg on toast. When it arrived the toast was burnt. My wife also said there were no glasses for the fruit juice's to which he said they were. There was only one when there were two of us. But when I had looked previously there were none along with no white bread again. I can honesty say I have stayed in far better bed and breakfasts than your hotel. I found the Luccombe Hall experience a let down. I now look forward to your reply as I have stayed at Luccombe Manor on several occasions without experiencing any of these type of problems.

40

On 2012-11-02 I paid them for the offer "2 Bottles of Skip for R40-00. I sent them the proof of payment va email. A few days later a lady phoned me and asked whether I use liquid detergents often. I told her no that is why I want to try it. She also asked whether I buy a lot from Groupon. Groupon said to give 5-10 working days for delivery. Yesterday the 21 I sent an email asking about the purchase I made. I received a reply that I have to forward the proof of payment. I forwarded the proof to Groupon email adress.

Still no reply I enquierd again to which a Nazeema emailed and asked me to forward the proof of payment. I sent it to the email adress from which Nazeema emailed me. Again I emailed and aaked whether they received it. Again the answer I got was no! I asked what email adress I should use. Nazeema sent me an email saying I should send it to me, which I then did. This was the fourth proof of payment I had sent to Groupon. I emailed Nazeem after that again to ask whether the proof had been received and again I got a negative reply. I have not heard from them again. Please could you assist me?

40

I purchased a Goupon for a complete detail for a car for Da Kine Mobile Detail. I made several attempts to make an appointment. They finally called me back and left a message for me. I again made several attempts to contact them, one of hte numbers had been disconnected. When I finally was able to speak with someone, I made an appointment.

The first appointment I made, I had to call to find out why they didn't show up at the scheduled time. They said that they were delayed. I waited a couple of hours and called again. They told me that their guy was locked out of where they keep the equipment and they would be further delayed.

After another hour, they called me and told me they would need to reschedule, which we did. Second appointment, they texted me and told me they needed to reschedule. I told them I would be out of town until after the expiration datr. They said that was fine and we rescheduled. They never came out on the scheduled date. I waited all afternoon for them.

The car that was to be detailed was in the driveway. I contacted them the next morning and several times thereafter with no response. I still havce not heard from them. I WANT A REFUND. Not happy at all with this company. Very unprofessional.

60

I bought two groupons for a zombie mud run that included food, drinks, a flag belt and a shirt. The zombie obstacle mud run had no mud, no obstacles and barely any zombies, no music, shirts or food and any organization at all. I pretty much paid $30 per person for runing around the park by ourselfs. This event is the biggest scam I have ever seen, I use groupon all the time but unless I get a refund of my money, I don't think I'll ever use it again or recommend it to people.

40

I purchased a Groupon and did not realize it had an expiration. I thought all Groupons still had the original value paid. I guess that is not true. I tried to use it at the Merchant and was told I could not. I was embarassed as I was completely unaware. I already requested a refund and was told that is the policy. I am hoping you reconsider this as you are going to lose a good customer over $29.

20

I had recently used Groupon to purchase what seemed like a good offer with a Scottish business partner, Tartan Apartments/Castle Apartments, for a weekend or midweek break for two including a bottle of bubby and burgers for two on arrival. My initial contact with the business partner was ok, it took a few attempts to get the dates I wanted, but giving them the benefit of the doubt, maybe they had alot of people take up the offer.

However, two days before I was due to stay, I get a very automated message stating that "Part of the offer was a complementary welcome pack which included a mini bottle of bubbly and a voucher for a local deli offering take out Zebra burgers. Regrettable due to circumstances beyond our control we are now unable to provide you these items. The zebra burgers offer is no longer being continued by our supplier and the licensing division of the authorities have deemed this to break regulations and we are threatened with closure if we continue the practice."
No substitutes were offered and having contacted the business partner, I was basically told that because I could string a sentence together, the business partner were "impressed by my writing flair" and would offer me cash back compensation on arrival.

Needless to say that when I arrived at the offices to pick up the keys, no cash back offer was available. I wasn't even offered directions to the apartment without asking first. Needless to say that when we arrived at the apartment, it was of exceptionally poor standard. The interior was both tatty and damaged in parts, certainly not the offer we had purchased, and I would even go so far as to say, we over paid!!

Since returning, I have tried to raise a number or issues with both the business partner and Groupon themselves. I go unanswered. I would advise anyone out there that if you have purchased this Groupon voucher and have yet to use it, get your money back or get a credit against any future offers!!! This is not worth the hassle!!! I wouldn't stay again in a blind fit!!! Offers with Groupon quite clearly need to be better vetted and Business Partners held accountable for their poor customer service when trading with Groupon to provide these offers.

60

I puchased a voucher for a Vax floor steamer value £62.99. I placed my order and and my code was accepted.3t2xk8d7rm. Unfortunately I did not go far enough down the page therefore my order did not go through, I appreciate this was my own fault and am not blaming your firm. I phoned you and was told nothing could be done, I therefore have no refund or steamer. I cannot afford to loose this money and have nothing to show for it. I am a pensioner and a widow. Please can someone help me out here ? I know it was my mistake but I would appreciate some give and take with your large concern. I notice the vax steamer is on special again and would still like to have this item, as you still have my £62.99 I wonder if it would possible for you to transfer my money for me. Thanyou Irene Syme

60

I had ordered 3 pairs of earrings on Groupon. After I paid online, I received an email says that my order will be shipped 2 to 2 and half weeks later. Since I am leaving in 3 weeks, I don't think I can receive my order before I leave, so 3 minutes later, I contacted Groupon on their website via" contact us" requesting cancel my order. Nothing happens, a few hours later, I sent an email to their customer service requesting the cancellation of my order, 24 hours later, they replied saying that due to the big volume of the orders, they will have to extend the response time to 48 hours which is fine with me.

However, I received two emails after 3 days saying that they can't proceed my cancellation because it was after 2 hours of my purchasing. It is bot true, I tried to cancel my order 3 mins after I receive their confirmation email.

Now, it's almost a week, nobody from Groupon is willing to offer any help. I am really really disappointed!

60

My friends and I purchased 3 vouchers to Austria during or about April 2012. We prov booked the hotel, The Gutshoff Zillertal for the 14th to 17th Dec 2012. The voucher expires on the 20th Dec 2012. Prior to booking our flights, we emailed the hotel to confirm our booking however we were informed that the bookings were taken and they have none available before 20 Dec '12. We also suggested that we could delay until we can avail ourselves during July '13 whereby they mentioned that we should contact Groupon for those arrangements which we duly did. I have sent numerous emails and telephonic requests to Groupon with no success but empty promises of feedback and that the matter was at the refunds department. I was promises a 72 hour response on 8 November 2012 and various therafter. Kindly revert as a matter of urgency. The Groupon reference number is 570803.

60

I have purchased two vouchers from Groupon in December 2012, for a Harley Davidson bike ride. I have cancelled them same day, and have only received on refund. I have purchased two vouchers from Groupon in December 2012 for Le Fish Spa, when I tried to book, I was told that the vouchers was cancelled. I then asked for the refund. It is now almost 3 months, and I have supplied them with all the voucher details, phoned them emailed them, all I get from the is a email, saying "your refund will be paid out in the next three days". I don't know what else to do!!!!!!! so fustrated.

20

Groupon Deals and Refunds - November 2011 I have been trying for the last couple of weeks to contact someone at Groupon or the vendor Kensington Aesthetic clinic regarding my dissatisfaction with a Groupon deal. The only appointments are on a Monday or Thursday and due to work commitments, I cannot make either of these days especially 3 times in 2 weeks to fulfill the voucher. I am disappointed that Groupon customer services and Kensington Aesthetic Clinic have ignored my emails to discuss this matter and advise me. Groupon in the US replied to me, but they cannot deal with the complaint. This is therefore my last attempt at trying to resolve this situation directly.

All I asked was for someone from Groupon or Kensington to contact me directly to discuss this issue urgently–Instead I have been completely ignored Having paid out over £100 of my hard earned money I am very upset. Valid from purchase date to February 2012. I tried to contact the venue repeatedly with many emails – with no reply. I called and left a message, no reply.

They haven’t even had the decency to contact me directly. I am sorry but this is totally unacceptable! If they offer reduced options for visiting the salon it should have said so at the time, they should honour all vouchers and extend the booking dates. I have contacted them well in advance of the voucher expiring.

This voucher was purchased in good faith. I contacted the venue well within the time frame given. Groupon and the venue should have had some communicated regarding how many deals could be sold to ensure so that the venue can cope with the number of deals purchased. The company advertises these deals as possible gifts – this it is not acceptable if the vouchers have a risk of being non redeemable. I am now faced with the situation of having to replace the deal for the person the gift was given to at an expense of nearly £300!

40

I bought a Groupon for a local restaurant, Grub, in Northampton, MA. Whe I went in today to use it they told me it was not valid for the discount because it says it "expires October 31st" so it isn't valid anymore. Today is October 31st. They said your policy means that it expired yesterday so that as of October 31st it is no longer valid. I've never heard of this before and either they are wrong or your expiration dates are misleading. It is very frustrating and I will certainly not be likely to buy Groupon in the future. Actually, while I am thinking of it. Sometime ago I also purchased a device that was supposed to be a back-up charger for my cellphone. I bought it because I spend weekends at a cabin with no electricity. It has never worked.

40

I have been using Groupon for years. I have never had a complaint. But today is a different story. I have been trying to reset my password for 2 days. I am a very very very busy individual. I work 75 to 80 hours a week, so when I say I don't have time for this, I don't have time for this. I called after 15 minutes of looking for your number for log in help. Since I could find no such number, I called the only one I could find. There was no option for log in help, so I just selected #1. The girl was very nice, but offered no real help.

She sent me the same link I have been trying for the last 2 days and told me that if it didn't work, to just reply to her email and she would call me right back. After waiting for about 15 minutes, I called back and got another girl. I told her my name, Beth. She said Seth, S as in Sam, I said no Beth. Every time I tried to spell it for her, she just kept repeating S as in Sam. So I spoke up a little louder, still, S as in Sam. I tried to ask if we were having a bad connection. I do not have a speech impediment so I thought we must be. When I tried to ask her if we may be having a bad connection, she kept interrupting me saying she was just trying to help me.

She had a very bad attitude. I work for a very large company, where for many years I managed the customer complaint department. I still oversee process improvements in several of the customer service areas. I am a very pleasant person, however, with my background; I do not tolerate poor customer service, especially in the way of poor attitudes. Employees like this will lose business for you and I am sure in this day and time, losing customers is not what you want.

I had a window of opportunity today to use my groupons, unfortunately that window has now passed me by because I could not find anyone to help me and I felt very compelled to waste my time writing this complaint. So, I suppose it will be another 2 weeks now before I can go enjoy my hour and half massage that I was so looking forward to in hopes that it would alleviate some of my intense stress and this awful migraine.

Resorting to writing this complaint will be my only tool for stress relief today. How disappointing. I am not writing this to say I will never use you again, because I will; however, as a customer service expert, I can tell you that you will lose others who are treated this way. Please take some action to ensure your other customers do not have to end their grueling work day as disappointing as mine has ended. Thank you anyway for those experiences that have been good.

40

After purchasing two deals on Groupon, both times I was left embarrased by the experience. The first was a facial mapping and treatment at a so called clinic in Manchester, the original price was so over inflated even the reduced price of £39.99 was way over the top, the so called clinic was nothing more than a disussed office with a partition making it into two tiny treatment rooms, my beautician had been in the country for a month or so and her main purpose was to try to sell more products.

The staff could not be bothered and in fact this was our second trip to the "clinic" as the first one we were turned away as the girl hadn't turned in so they couldn't carry out the treatment. Had I purchased this just for myself wouldn't have been too bad but the fact I had bought this as a treat for a close friend as a special birthday gift was so embarrassing. It amounted to a grossly over inflated original price dicounted by a large percentage which make the offer seem too good to be true and it was believe me.

Thought I would give them a second chance, so bought a afternoon tea at a place in Manchester, bellinis, classic sandwiches, cake stand of teatime goodies, this was a treat for my sister, what a joke, cheap sparkling wine, curled up sandwiches with the most disgusting fillings ever, one we didn't even know what it was, then to top it all there was no cake stand with tea time goodies, just a dried up slice of angel cake and a tiny scone served with cream that looked like mayonnaise and jam so dried up it wouldn't come out of the dish....again so embarrassed, needless to say I would never buy a groupon voucher again.

20

When my husband and I asked if we could order off the regular menu we were told it was a special groupon meal. They claim it was worth $58.00 for the two of us, but trust me, it wasn't. We have been eating at Luchita's for over 20 years and this meal was the worst we had ever had. They would not allow us to order off the regular menu and of course the actual copy didn't say it was a special menu. It did say a Prix Fixe--but how in the heck were we to know what that meant. It said it included two entrees, etc--not mentioning these were entrees that aren't even on the menu. We have decided never to go back there again. I was up sick all night long, too!! My husband didn't even finish his meal. He said it was horrible. It wasn't even worth the $29.00 we paid thru Groupon. I will be extra careful to order any Groupon restaurant items in the future!!

20

If it is Groupon's policy to threaten businesses, then I will no longer be a Groupon user. I'm a San Francisco resident, and an occasional patron of Sauce Restaurant. Restaurants in San Francisco have a tough enough time without Groupon threatening or bullying them. If it is *not* Groupon's policy to behave in this manner, please let me know what disciplinary action will be taken against Mr. Andrew Johnston for these actions. I'll be blunt with you: I have a difficult time imagining anything short of firing the offender will be adequate action. His behavior is a direct threat to your company's reputation. Any indication that you find this tolerable will reflect poorly on Groupon. I trust you'll act swiftly and decisively to end this action, apologize to Sauce and to ensure that no Groupon employee ever engages in such behavior again.

20

Hi. I have only used your Groupon company once and going by your service to date will never use it again. I have spoken to one of your Groupon operators to try and resolve my complaint to no avail and filled in one of feedback forms which you forwarded to me. To date, I have had no response. To summarise my complaint, I purchased a deal to have my carpet cleaned at the cost of £19 last year. A voucher was never sent to me and when I finally managed to contact you I was told the deal was out of time and that I had lost my money. If a voucher was sent to me and I didn't use it before the 6 month dead line I could accept that it was down to me and lose out. However, as I see it, I paid Groupon £19 and in return I got absolutely nothing. This is quite blatently theft. I am absolutely incensed by this and on principle will not let this drop. If I dont hear back from Groupon, I will find out who is responsible with dealing with this email and take it to the next level.

60

I purchased a groupon for 2 massages in October 2012. I tried contacting the vendor weekly, but only got a voicemail that said if you want an appointment, you need to email her. I emailed her several times and left 2 email addresses to get hold of me. The 3rd of December I finally reashced a live person at the other end of the phone. I asked for an appointment and stated that I had emailed several times and called weekly. She said, it must have been the technology because she emailed me back.

Yeah, right. I asked for an appointment and she said they were booked through the end of the year and she could not give me an appointment. She said I would have to call back some time in January. I told her that I could not seem to get hold of her as it was and she just said she did not want to make appointments for January yet. I emailed Groupon about the matter, but Groupon refused to resolve the issue. They said they would call the vendor. Groupon emailed me 6 times, only saying they were sorry about the problem ,but the vendor would call me back. The vendor has never called or emailed me back. Groupon is stil lrefusing to acknowledge that they sold groupons for a vendor who is not honoring the groupon. I have a brother, father and best friend who are all attorneys.

I am thinking of filing a suit since Groupon refuses to resolve this.

20

Good Day!! This a complain regarding my order for the deal "Photodigitizer starting from AED 429, including delivery fee". I have placed my order since 22nd November 2012 and the same has been charged to my credit card right away. But demanding for payment right away was ok with me because I trusted Groupon and its credibility to deliver.

Kindly be informed that despite my numerous follow up ((#154790) , the said item has not yet been delivered to me. You promised the item to be delivered within 3 weeks. I waited patiently despite my hesitations that I have paid it. I keep calling every week and your customer service keeps on saying that I should call the following week to make a follow up. Now its nearly 2 months and yet there is no clear answer from Groupon. Is this kind of scam?!

This is for your immediate action. This is totally unacceptable. I do not want the refund since you have already made me wait this long. I only want my order to be delivered.

40

I purchased a voucher for a meal and game drive at The Cradle restaurant in Muldersdrift. The Friday before my booking I got a call from the restaurant saying the special had been cancelled and I could not use my voucher, therefore I would like a refund for my voucher. I have emailed about a refund but no response and it has been more than 7 working days. I tried to call Groupon on Thursday 28th March 2013 and I was waiting for 13 min and when I was told I was first in line a voice said that systems are offline and put the phone down, this is shocking service and would like some sort of response from Groupon’s side to let me know what is happening as I am not wasting more of my money on your incompetent call centre.
A response would be appreciated and expected.

20

I am so disappointed in my experience with the Salon "Heavan on Earth" through Groupon and I would like an investigation into this and feedback.
I had booked a partner massage and have gone for many massages before but this was the worst one I have experienced.

From my side I need to tell you what happened and unfortunately it has just left me with a bad experience as I was so upset as it was a birthday massage as well.

On arrival first of all we were all waiting at the gate. There were 2 other cars waiting and not too sure as to whether the buzzer was working or not. We also tried to call the owner on her cell phone and she has since clarified the buzzer was not working.

Once in the salon room, the towels that we lay on had a damp smell and even felt damp. There was no aircon in the room and the room did not even have the ambience of a salon room. We were sweating lying there.

The 2 therapists and I’m really not going to slate them off as they seemed sweet, but the therapist who massaged me did nothing for me. It was an absolute poor quality massage and I felt like she had; if anything; dipped me into a bath of oil.
I did actually ask her to stop the massage before she had finished as I felt uncomfortable and just awful and wanted to leave. Even the head massage was terrible. I’m not too sure what happened here and think its unfair that something like this gets advertised on Groupon and the quality was so poor.

When I left even the dress I was wearing got oil on. The owner has since offered me a complimentary massgae but I will never return.

I feel that Groupon need to be aware of this as nowadays a massage is an absolute luxury.

60

I purchased two groupons, 1 for myself and 1 as a gift. The groupon was for 2 tickets to City Base Movie theatre, & 2 $10 concession vouchers. I went with my young Daughter. I had no problem redeeming and receiving the tickets for the movie. I was given the vouchers at the ticket counter, but when we went to use the vouchers for food, we were told we could only use one. I had to get in another line to use the other for my daughter. A big inconvenience. I spoke with the manager, because the Groupon only stated I could only use one groupon at a time. She stated that the voucher only allowed one transaction per visit. I believe this is a misrepresentation, and they didn't tell me I could only have 1 movie ticket per visit, so what's the difference. If this isn't cleared up, I will no longer purchase the groupons for this place.

60

booked 2 vouchers 0010036IT6 & 001012013P for mystery hotel for my childern for xmas, on the voucher i printd off valid from 15.12.2012 to 31.5.2013had a email 36 days to redeem your voucher, reminded my kids to book when they tried, they were told they had to book befor feburary on the voucher there was no mention of this only blocked out dates. they couldn't book. When i rang groupon i spoke to a manager Mark id 8408 who was rude, and nasty and said bad luck you have losts your money on the other page in fine print was book by feburary, as i said on the voucher its not printed i have it in front of me. Its valid till 31.5.2013 cant we please extend the booking reference so we can make a booking and use before 31.5.2013 you have my money. I don't think he was doing the right thing groupon sent a email reminding me 36 days to REDEEM my voucher, but he wouldn't let me. At this stage I will never use you again and all my friends, daughters & son friends on face book will know we feel

20

I purchased a groupon from my computer,to get my carpets cleaned, by wng services ltd,i am fed up phoning them,i have left 2 messages on there answering maching,asking them to ring me back,i bought this offer well before the end of year 11,i phoned today again and still an answering machine,thats been about 6 wasted calls,i now in the last week have been trying to e mail groupon, to no avail,i have been phoning them ,and hanging on in a queque that doesn't get me anywhere,but a massive phone bill, i have phoned twice today and been on phone for half an hour or more each time,

i was that fed up twice i have given up,it's turning out to be really expensive,i don't want my carpets cleaned now''' i just want my money back,i will be deleting them from my computer,i couldn't say a good thing about this experience,i just hope other people take heid and watch out,as the same could happen to them....one very angry,peeved off lass...

60

Please please review groupon new refund policy. Maybe it's just this particular rep, but she seems to be banking on the possibility that I don't read their policy.

I called groupon for a refund (I changed my mind within the stated 7 days) - after they didn't reply my email after 2 days, but the customer service rep initially told me that she couldn't  refund me just because I changed my mind. When I pointed out that the stated policy did not make that distinction and I can do a refund if it's within 7 days, she back-pedaled a little and said she can fix this on a case-by-case basis, and in this case, she will refund it to me as Groupon credit. Again I insisted that their policy allows for immediate refund back to credit card, and again she back-pedaled (and sort of panicked) and told me to hold on as she needed to talk to someone. After a few minutes she came back and completed the refund process.

I confronted her at the end about the way she handled my case (trying to convince me that their refund policy was different) and had to be 'forced' to live up to the Groupon promise, and she gave me excuses about how she was only trying to review the refund policy at each step (where first she said she cannot do the refund, and then can only refund as credit, and finally yes, she can refund in full). I'm disappointed on how this was handled. Although I got my refund at the end, I don't understand why she made it that difficult and seemed to try to avoid refunding, where per their policy, it should be a clear cut case.  I'm very disappointed in Groupon, I thought they were better than that.

20

I have purchased items from Groupon. The first time, I had to wait serveral months for the product which cost $159. Groupon refused to issue a cash refund, just "groupon bucks". I have since tried to spend my Groupon bucks and the supplier has said that my "address isn't valid" and refused to send goods. Groupon will only issue another useless "groupon bucks" refund - i just want my money back. Not "bucks", my actual cash back.

20

I purchased a groupon for a company called Photobarn to get some photos printed onto wooden blocks. It seemed like an awesome gift idea and the priced was reasonable for the product so i ordered 3. I get charged and as promised received three codes to then use on the photobarn site. Well, I complete the first order and use the code, so far so good. When i tried to use the 2nd and third codes however i got errors. After some seriously frustrating attempts, i decide this is no longer the feel good project i was trying to do and decide this is just not for me. So i contact Groupon and had the WORST customer service experience. The rep who would only tell me that her name was Christine G. CG listens to what i have to say and then puts me on hold for 20 minutes, (i'm not joking) without so much as once coming back to let me know she's working on the issue. So i ask to speak to a manager- she refuses, then tells me that they are all "busy". She also refuses to give me her name would not give me any identifying information so that i could complain. lastly, she hung up on me. I'M STILL JUST AMAZED THAT THIS COMPANY IS STILL IN BUSINESS. In any case, the way this story ends is that they decided to refund *some of my money, but to move forward with the part of the order that went through- which i have to say is just bad business. I can guarantee you that i will never use either of those sites again.

60

I live in Michigan and bought a groupon for 25.00 to a L.A. comedy show in Las Vegas. The night in question my husband got sick, he has cancer and we could not attend the show. I called groupon and they refused to refund my money and insisted that I should of read the small print. In the past when I could not use a groupon they always refunded my money and now they will not and they lost a customer. How come in the past they always refunded me? If I had known no refund I would not have bought it in the first place.

20

My Groupon was for 10 hours of Any Services (a $289 value) from the company Thrive at Home for $99. This Groupon was given to me as a birthday gift. I called trying to schedule a house cleaning for a few weeks later and they were unable to accommodate me. I had wanted the house cleaning because of a bridal shower that I was hosting. About a month ago I tried calling again to schedule but the recording was different. I waited for a few days for a return call and received none. I called again and a few days later received a phone call with some kind of a recording telling me to send an email. The phone call had woken me up and I did not get the information written down, nor did I remember it. I called the phone number again on the coupon asking them to call me back and they have not. I have tried to look up Thrive at Home on the internet and have not been successful.

40

Groupon is a lying scammer company! I believed them when they say customer satisfaction guaranteed but they lied. I purchased a groupon for a haunted house and it expired. I went online assuming it would go back into my groupon account but it did not. I read that it is still worth what I paid for it at the merchant, but they are closed. I called groupon and they told me to use it next year! What the heck! I don't know that these same people will open a haunted house next year! This is crap! I hate groupon and will make a point of telling thousands of people over the Internet and elsewhere they are big fat liars trying to steal money out of people's pockets. Your customer service staff sucks! 

20

I purchased 2 groupon vouchers for Christmas gifts. These were for a 5 minute introductory flight with Niagara Freefall Indoor Skydiving & Interactive Center in Niagara Falls. I tried to redeem these in Feb. 2013 but was told they were closed down for a 2-3 week period as they were experiencing some mechanical failure. I noticed they were about to expire and I called twice and was not aware that they would not accept them on Saturdays.

I spoke with the owner in person as I drove down to see if they would let me use them this coming week. The owner was absolutely rude and dismissing. I spent $69.00 each on these coupons and now have lost my money. I have never dealt with a less professional business owner in my life. I have breast cancer and was unable to use these in March.

I have bought Groupon coupons in the past and have not had any problems. I am asking for a credit or help in redeeming my coupons. The owner wants me to pay an additional &142.00 to use my coupons. Thank you for your time. Deb Barber

20

I bought a Groupon for a restaurant a few months ago. Before going to the restaurant, I did a Google search to see what others had to say about the restaurant. There were many reviews, UNANIMOUSLY negative, citing horrible food and bad service. I would have still tried it, but the Groupon was only good for sushi. Now, raw fish has to be extremely fresh, and complaint upon complaint said it was not fresh, had off tastes, or was inedible. Rather than risk getting sick, I wrote to Groupon to ask for a credit towards a future purchase. I was not looking for my money back, just a credit to use AT A restaurant with safe food. They said no twice, they would rather I go eat the food, get sick, and THEN complain and then they POSSIBLY will think about a refund. What a company. I have spent hundreds of dollars for Groupons, and they have lost me as a customer over a $15 credit.

20

I just wanted Groupon to be aware of this particular restaurant called Bombay to Kuala Lumpur,108 church street, Paramatta which we bought a voucher for 2 people. Please don't advertise them anymore as it will put people off using Groupon. I do realize it is not Groupon fault but the restaurant that did not deliver what they promise. We don't expect a gourmet dinner from the price we paid but at least a decent meal. Being a Malaysian myself I do know the standard of food was awful.the restaurant never deliver what was on the advertisement brochure...service was cold. We were told to sit anywhere, given two glasses of wine and they gave us a miserable satay stick and 2 small miserable spring roll.

Then she pointed to the serving counter and said that is the choice of mains.( suppose for us to eat as much as we like) when I went to the counter there was six little container of rice, Kari Ikan ,beef rendang,curry chicken, char kway tow n noodles.....all miserable looking and cold. It looks to be there were left over from lunch. It was nothing that look like the advertisement photograph I saw. I proceed to ask are there any things else and the waitress state there is all there is.then I said what about the roti chanai and then she said for how many? I gather if I don't ask I don't get.

On the advertisement photo there was a lovely bowl of laksa and meat....none of that was offer. Then I ask for the ice kachang for dessert and was told their machine was broken and the alternative was ice cream. We got half a scoup of ice cream each and was ignored than. It was the most awful and miserable meal I have had ...and we eat out alot. We had bought plenty of vouchers from Groupon, I don't expect the star treatment but decent meals.

We had always been satisfied till our experience with this restaurant. Please go and find out yourself and stop business with this restaurant before it brings your name down. By the way we tried booking numerous time but was told they cannot accommodate us as there are busy. Had to ring a few time and finally they honor the voucher but 2 weeks late. My husband commented that we would have had a better meal buying from any food court. The mains were cold and serve in a dark corner. When my husband pointed to the human hair? On his plate with the curry the waiter shrug her shoulder and said use another plate. Please band this restaurant from your site and don't let another customer be con.

40

I was given this deal as a Christmas gift from my mother in law. She paid $110 for the "Valued" Deep Cleaning Maid Service option - and purchased one for herself, me, and my sister in law. Groupon readily offers the "Gift this Groupon" on their site as a promotion - but does not stand behind the services they offer to those who are the recipients of the Groupon gift. So, if something goes wrong - they are running all the way to the bank with the giftors money. So here's the "Deal".

The company offering this "Service" stated on the Groupon that it was to be used prior to Feb 29, 2012. I called the first week in January to schedule mine - only to be told that they were overwhelmed by the response (Groupon site shows 70 of these were purchased) and that they couldn't get to me until March. A little disappointed, I asked if they were still honoring this since it would be beyond the expiration date. They assured me they would. I scheduled my service for March.

The day before they were scheduled to come - I got a call that they had to cancel - and was told they would call me to reschedule. A week went by, two weeks went by, so I called the number on my Groupon. Voice mail full. Not able to receive new messages.

So, I decided to contact Groupon as their "Groupon Promise" touts that they offer refunds. But what they don't tell you is they only offer refunds to the person who PURCHASED the Groupon. Not happy with the first level of Customer Service when I called, I asked to speak with a supervisor - "Erica" who told me basically they DID show a record of my mother in laws gift to me, and she confirmed the information. I'm pointing this out because the first guy - "Nate" told me that there was no record of the service as a gift when I gave him my Groupon number. "Erica" went on to tell me that my only recourse was to have my mother in law call Groupon and request a refund. Which essentially means I have to tell my mother in law there was a problem with her very thoughtful gift, and then have her go through the hassle of getting the refund. - Which leaves the next problem.

Now - she's going to feel obligated to get me something else. When was the last time you were given a gift that you couldn't return to the place for a "Credit"? I specifically told both "Nate" and "Erica" that this was what I wanted - only to have the credit given to my Groupon account so I could spend it on a different Groupon. I also told Erica I just wanted the service that my mother in law paid for - and that I would like them to see if they could contact the vendor and request that they honor this. "Erica" told me she would and then told me it would take 2-3 days to get back to me.

Within the hour I received an email from someone else stating the company was no longer offering this service. I called "Erica" back and again said I REFUSED to believe that someone at Groupon couldn't assist me and was basically told to talk to my mother in law about getting a refund. Apparently the darlings of deals don't get this part - they think this is perfectly acceptable ways to handle "Gifts" even though they offer Groupon Gift Cards and promote them on their site. So. I filed complaints with the Better Business Bureau, Clark Howard, and the state of Alabama.

And I am writing this review anywhere that allows people to post on their experiences. My hopes is that: 1) Groupon honor the value of the original service that my mother in law paid for ($110). 2) Groupon needs to re-evaluate the way they handled "gifting" a Groupn. If they won't stand behind the service, then this needs to be provided as a warning to anyone purchasing a gift for someone else. 3) Make people aware that this is the Crappiest Form of Customer Service.

I don't care about how often people talk about the cable companies, phone service, etc. Even Wal-Mart will take back anythign that contains one of their barcodes and offers to swap it for something else as a store credit. Groupon - you need a lesson. If you keep this up - there will be more stories like this that surface and if you don't change your tactics people will catch on.

40

I bought a groupon for an ereader through you for an ereader from hipstreet. first of all the company is located in canada, second i have never been able to download a driiver for this device I have called them tried live chats email no responce. so now here i am with gift that i am unable to give away because i was unable to get a driver there for unable to download any books for christmas i is such a great gift to look at but truly unable to use wow what a derl money down the drain no refunds no reader.

40

I purchased a groupon for luxorlinens.com. I placed the order on january 2nd and called the company to make sure that it would make it in time for christmas. They assured me it would. Well it never showed up, Im still waiting. I have repeatedly called the company and no one is answering the phones, there is just an automated message that doesn't give me an option to talk to a person or leave a message.

But it does say that the best way to contact them is through email and they will respond within 24 hours. I have sent several emails, some several weeks ago, and still no response. I am so frustrated, I showed up to christmas without this important gift, and now there is zero customer support to let me know what is going on.

I don't know if it is possible for groupon to do anything or guarantee results but I have no other course of action.

60

This is a copy of my e-mail sent to Groupon on 11/30/2012. Their response? Sorry but we can't help you. Regarding: My 11/26/12 Groupon order #129838194 Dear sir, I'd appreciate an explaination from someone with the authority to say anything other than "NO" regarding the simple exchange for the Norton Security product (PC version) that I ordered. Your package was "hand delivered" to me by UPS around 6:30pm last night (11/29/12). After inspection I immediately tried to call to inform you folks about the mistake, but of course, you had closed for the day. I then sent an e-mail around 7:30pm comforted by your web site's claim, ("Agents are online to assist you 24 hours a day, 7 days a week") but guess what, I've not gotten a response.

The "deal" ended @ 11:59 CST (11/29/12) but despite multiple attempts to contact Groupon before the close I was told today after I called that I'm not entitled to an exchange because the deal had closed? Is this how you folks define "customer service"? That's goes way beyond wrong! Why do subscribers get the short end of the stick after "your people" shipped the wrong security version (MAC) despite numerous attempts by me to correct the mistake prior to the deal closing? Norton certainly isn't going to bitch over one lousy exchange after receiving over 5000 orders with this deal...or could it perhaps be that that I'm not the only customer who received the wrong version. I want the product folks, not a refund.

60

Robin doesn't know how to run a business, this is a nail salon that specializes in manicures and pedicures. First off the women runs her scheduling and communicating with clients through text messaging. A lot of communication is lost at this point, I felt she was being rude especially while responding with clients and she never responded by phone call. The first available appointment I could get was 2weeks away! She has great hours from 9-8 but really you don't have any openings! I'm even off during the day and she didnt have anything after I had mentioned I had a groupon for the place.

I was skeptical and had my friend call and try and make the same appointment.. She then continued to text to make an appointment at which there was an opening the next day! Furthermore when I took my friends appointment and showed up for my pedicure there was no foot bath, no soaking or scribing my feet, no cuticle cutting no lotion or massaging at all! I looked down at my toes and there was paint along the edges. She was rude and unprofessional.

20

Because you have decided to drop gun shop owners or anything having to do with guns, I insist that you no longer contact me with offers. I will also encourage all my friends to drop Groupon because of your political actions against the 2nd amendment.

In the end we all have rights and so does Groupon, but because they no longer feature daily deals for ammo or guns, I have the right to refuse to deal with Groupon again and to spread the news to all my friends and family online.

40

I purchased Groupon's daily deal after hearing about it from a friend in early 2011. I made reservations at Dalice Elizabeth Winery for Rustic Italian Cooking Classes with 2 glasses of wine for January 28th, 2012 at 11 a.m. I spoke to a gentleman, unfortunately I did not write his name down, who told me I could also come with 2 additional friends and pay $95 for both which was the Groupon rate. We arrived at 10:45 this past Saturday after I called repeatedly the week of the event to confirm with NO RETURN CONFIRMATION.

The vineyard looked very uncared for, and no one was there....in fact the kitchen where we most likely would have had the lessons was in complete dissaray! I would like a refund of my monies ttotaling $94 dollars or a credit to my Groupon account. I purchase reasonably often from you and have never had a problem. I am very upset and dissapointed that we drove over 1 hour and wasted our time going there only to be very disappointed with our friends, whom this was a gift for.

Another RIP off deal with groupon. Purchashed a 3 seater and 2 seater couch through Groupon with a company CFS, the seats are ripped, very very very poor quality, arms callopsing and the sofas are ready for the skip after two months use. The company have collapsed and we have nowhere to go for a refund or resolution to our problem. I have e-mailed groupon who seem very happy to accept 50% of the published price, over 1500 sofa's sold, not a bad revenue stream at all. Groupon need to take some accountabilty as the agent and respond to customers and offer compensation for the sofas they have marketed and sold...

To all out there who feel greed comes before principles respond and target groupon so positive action is taken NOW!!

20

I accidently bought a getaway which I tried to cancel during the three day period. I emailed and I called each of the three days with no response. I spent 82 minutes on the phone during the second day with no response. This is ludicrous!!

40

I purchased 2 Grip Watches through the Groupon offer on 16th November for Christmas presents for my neice and nephew. Firstly the site would not accept my code, as they were having problems and not all codes had been activated. Once this issue was resolved I completed the order. I was notifed the watches would take "up to 3 weeks" to arrive. I have tried to contact the company on 4 occasions now with no response. Also there is no contct phone number on the Grip Watch site so I don't know what has happened to my purchase. I don't know what to do and would appreciate some assistance please.

60

I purchased a digital handheld camera for my daughters christmas back in November & a pack of glow in the dark pebbles for our garden, none of which have been delivered. I have emailed groupon & also tried the live chat service to no avail. None of the communication attempts I have made have been responded to. Given that I paid for both items on order, I'm out of pocket & a very unhappy customer.

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