Giant Food Stores

It’s no wonder this guys loosing business! Having complete, inverted uber drivers deliver groceries to folks—majority Seniors—is close to insane! The delivery people, save a few, are rude, lazy and in some instances they actually steal from customers. Big surprise, Giant is slowly going under. Talk is cheap-DO SOMETHING!!!!!!!!!!!!!!!!

To change a once great store into an absolute nightmare!!!!

I have been getting the same prescription from Giants for the past 5 years. Over the past year, I have had problems with the particular pharmacist by the name of Megan. She has refused to refill my prescription based off of my insurance denial.

My prescription is Ambien 20 mg at night. My doctor follows my prescription and I am a therapist that works in mental health. I have been getting my prescription with no issues using the discount card, even after speaking with my doctor she is the only one that has given me a problem. It's very anxiety provocting.

She has told me that I have to go to another pharmacy siting policy, however, the policy hasn't changed and when other pharmacist are working there are no issues. I think that it is racial. I have had this experience with her several…

look into the behavior of a Young lady who has been cutting meat an attempting to help service customers while intoxicated recent incident 2/14. You are not helping people who has issues like this one,your simply enabling them.

This involves the pharmacy at the Giant Food Store at 2350 Susquehanna Rd, Abington, PA 19001-4211. The service in person is fine.

However, recently I have been unable to contact the pharmacy by phone. I have made multiple efforts over a couple of weeks to talk to someone and not once has anyone answered the phone. I was calling to order refills.

The automatic ordering feature only works if you have the prescription number. I have been having to reorder medications that involve drops and tubes of cream. Both have the number on the box, which I have thrown out. So I have no choice but to talk to someone.

A week ago I finally went in to order the refill in person. The person shrugged off my comment that the phone wasn't been answered. I asked if I could fax in the refill, and he said they…

I don't understand why you allow dogs , not only in your stores, but also in your grocery carts. I am tired of seeing people's pets around food that I want to buy. Everyone I have spoken to is of the same mind, even dog owners.

I don't dislike dogs but they have their place and that is not in the grocery store. It is a health issue. Where will you draw the line?

I walked in the door at 835pm and manager by the name Sam said mam we're closing. I replied yes at 9 but I'm grabbing cigarettes and that's all. He screamed at me saying,"you gotta go". I turned around and asked if he was serious and once again he screamed out,"you gotta go right now.

It's only a worker inside and myself so you need to leave right now". This man has issues with everyone but I'll never step foot in food Giant again.

Pharmacy manager would not honor Good Rx pricing and overcharged me for meds claiming that she looses money at the good Rx pricing. When asked why do you participate she shrugged off and told me this was the best price I could do which was double the Goodrx price.

My name is Linda Berry. I have been a Giant Food customer since my mom started sending me to grocery shop for our family once I got my driver's license at age 16. I am now 70 years old. I shop at the Wellington Road Giant in Manassas, Virginia.

The last 2 visits to the deli department I have noticed a young lady working in the deli named Monica (per her name badge). Monica has long dark hair. She wears a baseball style cap with her hair pulled to the back and through the opening in the back of the cap. She also wears a mask over her mouth and nose. However, Monica has long bangs that hang loose across the left side of her face often covering her left eye area. Her bangs are long enough to cover most of her left cheek. If the workers directly handling open food are not going to be required…

Your Coplay,pa store is the worst. Why do they not have the ability for people to use cash for the last 3 days. You can’t get cash back either. This store is ridiculous. Nobody seems to care.

The manager of your westwood shopping center Giant in Bethesda, Kenny Carter, is the rudest grocery store manager I have ever encountered. I was totally ignored for a very very long time at the self checkout and I was on a tight schedule.

THe error message said help is oon on its way. But nobody ever came. " He kept on riding me and riding me even after he admitted I was calm. I just asked him why was he treating me this way?

And he just kept being rude and berating me. His behavior so extremely unprofessional and inappropriate and he went on and on and on when I was calm, yelling into my face. I usually never file a complaint on anyone, but I told him that I was going to file a complaint.

He laughed and said "knock yourself out! " Insinuating that he was above approach and he could…

I have been using Giant Direct for maybe a year. Pretty normal pickups. Workers always looking pissed off, no hello, no smiles. I know you are not supposed to tip but I always did anyway realizing it’s a pretty sucky job.

The last 3 pickups were horrible. I’ve had the worker literally get in my face and tell me she’s sick of impatient people that they are going as fast as they can. All I did was ask how long of a wait because I was waiting for my groceries for 45 min.

The next time I went I got reprimanded because I ran into the store first to pickup a prescription. The 3rd time the woman was throwing groceries in my car. Done. Finished. Had enough. Now I’m sure this complaint means nothing to you at Giant.

But I just had to tell you what’s happening. You are the only grocery store in…

Mary B, customer service at the Giant on Pauline Drive in York PA, was extremely rude and unprofessional to me about helping me at a lottery machine. I do not know how this woman can be a customer service rep.

Never had a Giant employee speak to me that way. Hope she is sent to further training who removed from her position.

Giant store located at 20 Audrey Lane in Oxon Hill MD is never stock on the day when a new sale starts. sometime it takes day before they have the items. they still have the sale prices from the old sale.

your scale needs a 0 on it so i can give this store a BIG 0.

As a long time customer, there is a noticeable change in most of the cashiers. I don’t mind bagging my own groceries to help speed things up, but when the cashier has finished and is waiting for payment, they’re standing watching me bag which is actually their job and not lifting a finger to help.

Sometimes I use the riding cart and they don’t even come around to help put bags in the cart for me. Untrained unsupervised lazy stupid or just expect the customer to do it for them??? The attitude toward the customer stinks just so you know.

I think I’ll just let them do it all next time. Pay attention to your employees GIANT Your not the only store in town

I have tried for a month or two for someone to explain the digital coupons to me. No one at the Emmaus Ave store inAllentown seems to have the time. When I do talk with someone, they talk so fast I have no god damn I idea what they are saying I have found that your customer service sucks.

I am going to contact the BBB to complain about you. There are too many quality grocery stores in the area to put up with your lack of response to complains.

now I don't even feel comfortable shopping in the store because of the harassment also my boss took my shift away and I have bills to pay a daughter to feed. I want to put zero stars but it won't let me

On June 23, 2023 the Giant Direct delivery driver by the name Alfonso backed into and damaged the rain gutter of our carport with his truck (photo of the damaged rain gutter is attached). I saw him hitting the rain gutter while he was trying to turn the truck around in an area too small for a truck that size.

He was not apologetic and I had to ask him for a phone number to report the incident. I immediately called the number and was told that Giant's insurance company would contact me within a few days. I still have not been contacted by the insurance company as of June 29, 2023.

I refuse to pay for this damage out of my own pocket for something which I was not responsible for. I have been shopping at Giant for many years but if this does not get resolved I'm going to shop somewhere else.…

Wanted to speak with a manager concerning the deli operation. All the employees were working on orders from the kiosk and online, not personal orders from customers in front of case. When speaking with Gay she called upstairs and quietly said “I was there to bitch”!

When speaking to this so-call manager about both situations now his response was take a number and just wait because he wasn’t changing it and as far as Gay’s comment he didn’t hear it! Surly you won’t go bankrupt, but, my business will be taken to Wei’s .

Although I haven’t had s problem at your RedLion store in Pa. Dave Shatzer is the problem!!

On Friday June 23 the Giant delivery driver backed into our carport and damaged the rain gutter (photo included). He was not apologetic and I had to ask him for a phone number to file a claim. When I called the number immediately after he left I was told that their insurance company would contact me to file a claim. As to date no one has called me. I called the previous number again and got the same response. I'm reaching out to you to get some resolution on this incident. I'm not paying for this damage out of my own pocket. If it comes down to that, I'll never shop at Giant again and I'll make sure to make it a topic of conversation on Facebook.

Also, that delivery driver will never be able to use our driveway again to make deliveries. He'll have a long walk to deliver from the road to…

Just left your store at North Point Village Center, Reston, Virginia. I always use the self checkout and have never had a problem until today. The problem was the speed at which the computer prompts the customer through the different steps of checkout was way too fast. Also, the sensor for putting items in bag was not working. I had to call over the self check assistant several times, but she didn’t know what to do. Self check is a good idea, but the computers need to function properly.

I reported this to their customer service desk and was told it was because of theft. They said I needed to contact Giant Corporate. They need to correct this and address the theft issue another way. I am very annoyed and disappointed with this store. I hope it’s not a company wide policy to operate this…

Went on Sat to pick up the chicken box around 4:00 was told not available used 350 of my giant points and couldnt dr it talked to store manager all her said was we are short of help then you shouldn't advertise this ridiculous probably wont matter if I complain because it never changes Giant on 5th st highway Temple,Pa needs better management skills

this is a business at 4339 connecticut ave in dc whose entrance to our parking lot is being blocked by your truck 270205 and the management at your location at Van Ness center is unresponsive. a gross disrespect to and infringment of our right as a business.

This is not the first occurance. please have your employees respect other business`s rights Thanks you

I have now experience poor service from the manager herself in the deli department. She was rude and very dismissive, totally ignoring me, insisting I take a number, when I was the ONLY customer at the counter. She slapped my order on the counter and stomped away.

On my 2nd visit, I was unfortunate enough to get her again! This time, after I pulled my number, and was again, the only customer, she and 4 other young people, were standing, facing me, but not looking up, all wrapping meat.

No one would stop and wait on me. I finally, had to say “excuse me, can I get service”. They all looked at each other, and finally one young person came over. The manager, just looked away. there was no one but me. Shame on that manager!!!

To whom it may concern, I recently took my 90yr old father to giant to do some shopping for the first time since he just moved here in PA. So I signed him up for rewards card and asked the very nice woman helping us if there was a kiosk where he can load digital coupons and she said sorry no .

So if you don't have internet or email , you won't be able to use the digital coupons? Well that does not seem fair . He used to shop at ShopRite and they had a kiosk by the service desk .

You would scan your card or enter phone # and pick the coupons you wanted to load to your reward card. I don't know what the reason is that you must load /cut coupons ? Just give the sale price automatically to whom ever has a loyalty card .

I really think it's very unfair to a lot of the elderly people that are…

Hello, I would like to make you aware that the deli departments seem to have a regular problem filling the most basic orders on a regular basis in the lancaster pa area, They randomly close during hours listed to be open (Giant Leola pa, 5/17 at 5 pm) asked the attendant cleaning up why the deli was closed and was told he was all alone and had no help so he is closing, I went to Leola store to avoid the problems I face at the deli on a every week basis at 1605 Lititz Pike lancaster location, extremley long waits because of lack of staff at the deli, does not matter what time I go it is always the same situation and

even with just one customer ahead of me. I know there is some labor problems but this is beyond the normal service problem. I wanted to make you aware of the situation, not…

My online order was scheduled for pickup on 6/10/23 between 10-11 am. I reached the store at 10:45 am and called to give my space number only to be told that unfortunately due to call outs and other circumstances my order is not ready and to come back in 60 minutes.

My day is planned and this is going to throw everything off. I understand that people called out but this is unacceptable and Giant employees need to have the agility skill to be able to operate and function when there is a shortage of staff.

Customers should not feel the affects of staff shortages.

On Sunday, June 4, 2023 I went to Giant Foods located in Largo, Maryland and had the worst customer service experience EVER!!! An employee at register 14 was my cashier. I loaded all of my groceries from my cart onto the conveyor belt except a watermelon that I didn't want to lift if I didn't have and proceeded to the area where you put in your phone number as a Giant Food Club member.

I realized I hadn't mentioned a watermelon was in my cart and did so while the cashier was still ringing up my groceries. Her response to me was "I know! ' in a strong tone as if I had tried to avoid paying for it.

I dismissed unprofessional response and when she asked me to put my phone number in for being a Giant Food Club Member I did and once I paid for my groceries she handed me the receipt and…

On 6-4-2023, about 9:35 pm, I walked into the Cleona Giants in Cleona, PA. A customer passed by me. She then hurry turned around and followed me back to the deli. It appeared that the customer was moving fairly quick in order to catch up with me.

This customer passed in front of me, stopped, and then started to act inappropriately towards me. I walked away from her and waited until she left the area.

I went to tell the deli cashier who was standing right there the whole time. The cashier's name was Amy. This Amy tried to say that she did not see anything even though she was standing right there. Instead this cashier made a comment "oh well maybe she wanted your..."

It was obvious in this cashier's tone and body language that she was making a reference to male genitalia. It was very…

I am being charged tax repeatedly on a non-taxable frozen food item. On several occasions I have brought this to the attention of cashiers, customer service, and even a manager, with no resolution. Store #2379 in Washington, DC Item: Diana's Bananas, Frozen "Real Banana Halves, Dark Chocolate" 4-pack box, bar code: 7 43490 00413 3 Tax Rate indicated on receipt: 10% Letter code beside item price on receipt: B It is evident that this is a computer coding mistake, but

no one is willing to do anything about it. The manager I spoke to promised to check and get back to me, but I have heard nothing.

1. Recently you have engaged a new marketing system on certain items which really defies logic and clarity. On some produce you have price signs which say ( hypothetically), Buy five for$3:50. Nowhere is there a sign that tells you how much one item costs.

Ask a man in the produce section and they do not know. They say it is a corporate decision. This infuriates me. I have the right to know the unit price and not have to get the attention of a clerk talking with another clerk at the new self service check outs. 2.

you have done away with the baskets inside the store which are very convenient for getting a few items. 3. Your new business model of only self service checkouts. I understand the rational. ).

However, people like people, the connection. Many customers have a problem like the…

Yesterday I went to pick up fried chicken which was on sale this week. There was none out so I asked the person that was working if they had any fried chicken or they’re going to be making at me he said I don’t know cause we have to fill out orders I said I just want one pack of dark fried chicken.

He said I don’t know if or when we’re going to have any I said what do you mean this is on sale I said this is not the first time this is happened to me this is getting to be ridiculous. I have complain and complain. I got nowhere.

I hope someone looks into this problem. This is the giant on fifth Street Highway Reading,Pa

I received a text my prescription was ready for pickup on the 24th. On the 25th I went to pick it up. They said I didn't have one. 30 minutes later when I was home they texted me it was ready. Complete stupidity and ineptness. I called and told them I was just there. They fucking laughed it off. FUCK YOU GIANT.

This happened at 317 Worth Avenue Stafford VA 22554. Unknown store #.

Not the first time this has happened.

I bought a salad from the salad bar today and I was kind of perplexed as to why there was a sectioned container for all foods at the bar. It is hard to mix and eat a salad from this type of container.

Also there was no small container for the dressing and by the time I was able to eat my salad it was a mind numbing task and very soggy. Could you possibly make these slight changes in order to make the salad bar experience a little better?

About 15 years ago, I contacted someone at corporate headquarters and asked for more healthy foods in the prepared foods department. I don't see why all the prepared foods with carbohydrates have to be with white rice, white potatoes and white pasta when there are so many healthier and at least as delicious alternatives including barley, lentils, beans, farro, quinoa, and more. Even brown or wild rice or bulghar wheat is healthier. I tried to get the information to your nutritionist who I had seen in your marketing but I'm not sure it went anywhere.

These substitutions would help manage and avoid so many serious medical conditions, heart disease, diabetes, obesity, arthritis and cancer. Obesity is at a crisis level in this country, even in childhood and causes so much collateral damage to…

82. Store #135 in silver spring MD. I discovered after returned home. Cashier Nic Purchase done 5/21/23

Poor attitude and unfriendly store personnel. Continuous change and extremely high prices better known as “price gouging “.

To Ira Kress regarding Cathedral Commons new policy for self check out. I am extremely disappointed with your new 20 item limit in self check out that you put in place recently due to theft. This new policy is punitive for most and I am not convinced that it will impact the shop lifters.

I regularly do self check out for many reasons -I like to pack my own groceries based on how I need to unpack at home. I don't like someone else touching each of my food items -I have never seen more than 2, occasionally 3 regular check out lines even open -The regular lines are very long and

move very slowly I am not able to make multiple trips each week in order to stay under the 20 item limit. I like to buy sale items or things that catch my eye as I walk through the isles and not buy only what is on…

Store #0196. Have filed this complaint before and service has not improved. They consistently fail to supply antibacterial cleaning supplies as you enter the store to clean your cart and hands. We are still in a pandemic environment in the store and these supplies are essential for our safety.

In addition, if I don't have a wipe or supplies I cannot open with dry fingers the plastic produce bags to shop the fresh produce section. This makes shopping very difficult. Can you help change this?

Cashers that talk instead of working. money?? Fire cashiers who work at the giant in Stroudsburg pa. The one off lincoln ave.. everything I go, telly are standing g in fron row chatting. U go to their work station and they just look at u and go on talking. 00 of groceries.

I am tired of the bad customer service I am tired of the bad food and I'm tired of getting cheated out of my money can I please have it return call 571-223-8492

IF SOMEONE DOES NOT CONTACT ME IMMEDALITY I AM GETTING A LAWYER! THIS IS ABSOLUTELY RIDICULOUS GIANT!!!!! 443-388-2693

Gee, I'm so sorry I bothered them by coming in! (Abingdon MD store). When I started to check out, the kid they've made the evening manager started fussing about the self serve kiosk I was trying to check out at, like I'm just in the way.

I left my things there and walked away, saying sorry to inconvenience you. " You're not the only store in the area, Giant! Why don't you pay more and hire more mature people who won't treat people like that

I went to pick up my free ham this afternoon and there was a big free ham sign over the giant brand non spiral hams as well as over another section where the spiral hams st the Mechanicsburg Giant at the route 114 store so I assumed they were part of the free hams.

When I got to the check out counter I was rudely informed the ham I had was not free nor could I use the Dollar off on that ham. She then got the register oversight peron to confirm what she said and repeated the Dollar off brands several times.

I have been a loyal Giant customer for more than 20 years, but that treatment was uncalled for and bad customer service. I will think very hard before I return to Giant. I will be telling my friends about the rude unprofessional treatment I received today.

I have shopped a giant for years and tonight my wheels were locked as I exited the store. I was approached by a very rude giant employee who asked for my receipt, and when I showed it to her, she just unlocked my wheels and let me go.

I was embarrassed the people behind me were rude, and there was no substantial reason for why my rules were locked nor was there an apology.

This type of treatment is unacceptable and I will no longer shop at Giant and make sure that everyone knows that it anytime somebody can humiliate you.

Giant, Goshen store, Gaithersburg. Long time customer 30+ years and love the store. Since pandemic available hand sanitizer the availability is sporadic at best. For the past two weeks and I shop 3x/week there is no liquid sanitizer or paper sanitizer wipes available upon entering the store.

This makes using plastic bags for fresh produce difficult to open for use and the safety factor of touching products and carts unsafe. Please if there is still a policy to provide sanitation upon entering the store I'd appreciate it.

I just returned a few items i bought because i paid with the incorrect card. the manaer, selena, kept rolling her eyes and said it was my problem. I have never made a formal complaint but i have never had such horrible customer service in my entire life.

00 off on my groceries but I was told I need a app. to do so. I and my wife are elderly and do not use apps and my wife doesn't have a cell phone. Why can't Giant have it set up to get this money off at the cash register like Redner's markets does?

We would like to shop more at Giant but if we can't use the points at the cash register we will shop at Redner's more as it is so much easier. Please take this into consideration to make it fair for the elderly' Also people who have electric cars can't use the points for gas.

I am a regular customer of the Giant Food Store at 6340 York Road, Baltimore, MD. Currently, this Giant is limiting the use of its self-service check-outs to patrons with 20 items or less in their baskets. This policy would make sense as long as sufficient human cashier positions are open.

Unfortunately, this store does not have many open cashiers and the policy of limiting the use of self-service check-outs results in long lines at the small number of open cashiers. This policy, therefore, encourages people (like me) to go to other grocery stores when I am purchasing a large order and only going to this Giant when I have only a few things to pick up.

Please either open more cashiers or expect me to go to Safeway where there are enough open cashiers for me to buy my groceries. Thank you.

Wrk Prg Commerc that is listed on the form. But under Blue Cross Blueshield Federal Employee Program. 99. for my Warfarin 5MG - Jantoven . This was after I gave her my card for her to check my coverage This was at Giant Pharmacy at 8805 Centre Park Drive Columbia, Maryland 21045.

My address is 5477 Wild Lilac Columbia, MD 21045. If you could look into this matter. Thank you

I have been shopping at giant store Maple Avenue Vienna VA since I moved to Virginia over 20 years ago. Everyone in that store is extremely friendly and helpful with the exception of Rosa who works in the deli.

Each and every time I visit the deli counter she is more rude than the previous time. She sees me waiting to place my deli order and quickly get busy I end up standing there for more than 5 minutes before I get helped. Today I had to leave and come back to the deli counter 3 times before I was finally helped. She never asks how I want my deli meat sliced she throws it in a bag and hands it to me very very rude. I watch her interact and help other customers with no problem for some reason she has an attitude with me. She needs to change her attitude and this needs to be brought to…