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General Motors

3.0
163 complaints

Website

www.gm.com

Address

300 Renaissance Center, Detroit, MI, 48265

Complaints

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Betty English

Jun 1, 2019

Lost Key-----I went to Davis Cheverlet in Lexington,NC to have new key made....they charged me $65 for a key but the man gave me wrong code # so therefore that key didn't work...had to call a locksmith to make new key with right code#...he charged $140.....the man at Davis Cheverlet says you have a NO key refund policy but there is not a sign posted to this fact...

I am an elderly person on a fixed income and cannot afford to loose or be cheated out of any money.....if he is employed by GM he should be more educated on the different key code numbers..not my fault the key didn't pick up code...

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Gene Barbara

May 27, 2019

Hello,

I am an experience salesperson for the GM Brand.

I decided to pursue a personal business venture that centered around my vehicle.

GM's Chevrolet has introduced a Blazer RS which supports my needs fully before adding the necessary aftermarket additions.

More specifically, I desired to work as a licensed security officer who's company provides constant on-site presence.

Which meant, that other than the high profile work details which would require the rugged capabilities of the vehicle to operate in mountainous and undeveloped terrain, me and my co-operatives were to 'work out of our vehicles,' as to be able to be constantly on site.

Our "lodging" would be in our Blazers.

The vehicle supported our ability to do this, and also have an 'equipment bay,' as well.

Enter Andean…

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Justize

May 24, 2019

I can not even give one star that is beyond high, I bought a brand new 2019 Terrain with 2 miles on it traded my paid off Equinox LTZ.

April 20,2019 Not even 1,600 miles or a month of having the vehicle the transmission blew.

On May 16,2019 Than GM financial said I did not make my payment for May.

When it shows on my GM financial account the payment was processed May 12, 2019.

I was bounced around on the phone for over 2 hours.

Was told they could not do anything about it.

I have not had possession of the vehicle since the tow company took it back.

Lastly I get a person from India who can barley speak English assisting me here over in America.

How funny is that when they just laid off and let go of all their American Employees.

This company has become a joke my entire family has…

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David Powers

May 21, 2019

I am having problems with a GM Dealership in Boardman, Ohio.

I have a final meeting on Tuesday morning, May 21.

If I continue to get the run-around with them, to whom do I file a complaint ?

Briefly....

I had to haggle over a monthly lease rate.

I hate these games.

Then I agreed to a vehicle I was told was in stock, then would be ready to drive off the lot in an hour.

Then I'm told it was already sold.

Then I'm told they can't find another one.

Ridiculous !!!

I'm trading in a Trax AWD.....they are pulling a fast one on me saying they didn't know I had an AWD and trying to give me a Front Wheel Drive instead.

As I mentioned, my meeting is Tuesday.....if they don't make good on their offer....

I need to file a complaint.

So please let me know the procedure.

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Victor J Miller

May 7, 2019

We took our 2012 GMC Terrain to Todd Wenzel in Davison Michigan they tell us it would take two or three hours to Define the problem they never got back with me.

I need my car for work .

The service rep tells me he will call me an tell me what the problem is but never dose.

This has happen more the once an I'm getting fed up with it.

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Anthony anemone

May 5, 2019

I have a2019 cad xt4 theatre is a problem with the seem to turn on and off the ac or heat this will the 3 time I am going to briening it in to cad Maury cad

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Ann Gatto

May 4, 2019

I Got Duped at Ray Laethem GMC 17677 Mack Avenue Grosse Pointe MI 48224

I received a letter from Ray Laethem with an offer to pay off The rest of my lease of 3 months if I purchase or lease a new car from Ray Laethem.

On April 26, 2019, I went to Ray Laethem and I told Bob Hunwick, I have a budget of a payment not to exceed $250.

00 a month for a Lease.

We talked about 2 different cars the Buick and the Terrain.

The Buick was way out of my price range and the Terrain has different models.

The model that we settled on was the one with the safety package.

I took a Terrain for a test drive and I liked it except for the color because I wanted a Black Terrain so we made a deal and Bob Hunwick was so happy for me in my selection and he explained a little about the safety package and said…

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Dave Curran

May 2, 2019

To Whom it Concern:

Case # 9-5090299285

My wife's 2016 Equinox is an oil guzzler!

My wife and I have been trying to have someone return a call from GM for a long time now.

The engine was rebuilt once.

This car as never stopped using oil!

We have jumped thru all GM's hoop twice now!

Rhinelander GM said for us to contact GM and let the know the oil consumption test is done again.

My wife and I have emailed, I have called.

There has been no return communication's!

Funny there was no problem taking our money when purchased, You don't stand behind your product or workmanship afterwards!

715-216-0855 dcurran@antigoschools.org

Dave and Gail Curran

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Ernest Ross

Apr 26, 2019

I bought a new 2013 Silverado and at 58,000 it had a bearing going out the dealership said they didnt know when it would go but they would sell me a 2014 siiverado and it was suppose to be a certified used truck but it had electrical problems so they gave us our money back IF we bought a new truck, which we did now this truck is a 2018 and it has a noise coming from under the dash , which I recorded because the service manager cant hear it so when I took it into the dealership which is Firelands Chevrolet Norwalk,Ohio they listeened to it and laughed and said it sounded like Chewpaka under my dash . ..

I retire from GM and Im not happy this is the 3rd silverado in a row with issues and I get laughed at NOT FUNNY..i JUST WISH i COULD GET MY MONEY BACK A BUY A DIFFERENT BRAND..

My whole…

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Myra Vidal

Apr 25, 2019

I received a letter of a recall for the passenger airbag in my 2007 Saturn Sky Redline.

I took the automobile to the assigned dealership, Pine Belt Chevrolet of Lakewood, 1088 Rt.

88, Lakewood, NJ 08701.

My car was returned to me with a symbol of the airbag on my dashboard as soon as I turn the car on (It was not there prior to taking it to the dealership) and it does not go off.

Also, the words Service Air Bag comes on, and that too was not there prior.

I brought this to the attention of the person that I dealt with at the dealership, and all he can say, there's something else wrong.

How is that possible when I didn't have that problem to begin with.

Please Help!

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Michael Livelsberger

Apr 20, 2019

I have a 2014 chevy Silverado my condenser for my AC went out $1200 for repair I see that there is a lot of chevys with the same problem looks like to me this should be covered by a recall. with all the complaints if the condenser is defective in these trucks

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Kevin McNamara

Apr 20, 2019

I have a 2016 Chevy Silverado C1500 VN#3GCPCREC2GG297999.

I have to replace the transmission according to Rick Hendrick's Chevrolet here in Buford, Ga with low miles on it.

My company is Water Works and I have purchased nothing but Silverado's and this is my 9th one with mostly no problems, at least nothing as expensive as replacing the transmission.

I want to see what can be done for such a dedicated Chevy trucks users for so many years.

They have been very good work trucks putting many miles on them with little problems.

Please se what can be done and thank you for your time and consideration to this urgent matter.

My truck is out of use for now.

Kevin McNamara-Owner Water Works Pressure Washing Company 770.

714.

7283

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AL

Apr 19, 2019

I have 2 complaints regarding the Champion Chevrolet Dealership in Howell, MI.

The first one is the service department.

We had taken my daughter's car in because of an electrical issue.

They replaced a solenoid and another part not required for electrical issues and charged us $1,200.

Two days later same issue.

Brought it back in and they fixed the same solenoid for no charge.

Two days later same issue.

On our third trip back to the dealership they finally said it could be the battery.

We took it home and replaced the battery ourselves for $150 and haven't had a problem since.

The body shop.

Took the vehicle for repair after being hit in a parking lot.

Had we not already had the estimate before the electrical issues would have never went there.

Were told they would contact us…

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Darrek Alexander

Apr 19, 2019

You Guys Fired Me Because I’m Young Black With Tattoo’s With Dread Locks , I Did Nothing Wrong For You Guys To Fired Me I Was innocent In The Situation And Harass After I Told The Supervisor’s About The Guy Getting Mad At Me And Snapping On Me About A Broom , You Guys Didn’t Even Talk To Me About The Situation , You Guys Just Automatically Thought I Was The Aggressor And Fired Me And Not The Guy Who Snapped On Me & The Girl Who Harass Me After The Situation Was Brought To The Supervisor’s And Handled , It’s Okay I’m Taking This To Court And I’m Going To Sue Leadec & GM Because It’s A Lot Of Under The Table Stuff Going On With Leadec And The Company Treats People Like Animals , And Cheryl knew All This Stuff Was Going On With Leadec Before She Even Interview Me She Knew That Leadec Was A…

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Kathie Phelps

Apr 18, 2019

Shame on General Motors when they know they have a defect that causes catastrophic damage in the amount of over $12,000 on a pick up only two months out of warranty and 77,000 miles and do nothing about it.

Putting people’s lives in danger by stranding them in the Arizona desert pulling a fifth wheel with no way to get help.

Then on top of that the vehicle is towed by GM request to local dealer in Arizona where we are overcharged with overlapping labor so our extended warranty won’t cover all the charges.

Went to local dealer when we got home and they verified the overlapping labor charges.

We called dealer in Arizona and they refused to call back to resolve issue.

The representative we spoke with at GM refused to help us, take any responsibility for the defect or the bill at all.

It…

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Joe Lanucha

Apr 17, 2019

Hi, Joe here , im a college educated 56 year old male trying to buy my fourth new gmc.dealer ads are tremendously misleading as regards to pricing.

Quirk gmc in Manchester leads the pack.

Christ himself wouldn't qualify for the incentives sneakily offered.

The salesman was ok Karl wobrock, The sales manager mike did not want to sell cars today, it could be why 5 salesman milled around with nothing to do.

I tried to buy a 18 denali pickup but after driving 2 hours each way I still have my 12 sierra.

Just please let it be known I came up 3000 over their internet special price nobody will get and still left empty handed.

I have bought 3 new sieras and a demo Silverado back in 97.

I went in to purchase and drive home today, not just shopping.

Thanks for listening.

I don't like…

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William l Ehlert

Apr 10, 2019

I've been a customer for many year's personnel and through my company Allied general mechanical, a Detroit based company the past (5) or so years i have purchased a large number of vehicles vans and pick up trucks all new from Buff whelan Chevrolet 18 mile van dyke, Jeff Caul has been my sale's person.for many years 2015 i had a incident with my 2012 silverado pick up truck it had continuous transmission problems and then after taking the truck into the shop several times finally i had a catastrophic failure at 123,000 mi, and truck barley out of warranty and with my service record Buff Whelan worked with me on a new truck, talking me into a much heavier duty.

At that time i purchased a 2015 silverado 2500/HD with a diesel motor LOVE the truck, had a few recalls a couple of problems hear…

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Kori Stock - Matherne

Apr 9, 2019

April 8, 2019 Kori Matherne 817 S.

Fashion Blvd.

Mr.

Joe Jacuzzi Hahnville, La 70057 Executive Director, Brand and Product Communications (504) 251-3014 General Motors Corporation kmsm24@gmail.com Consumer Complaint Division

P.

O.

Box 33136 Detroit, MI 48323-5136

Dear Mr.

Jacuzzi, Re: Complaint #8-4882185678 #9-5105563512

On July 3, 2015, I purchased a 2015 Chevrolet Tahoe LT (VIN# 1GNSCBKC6FR727366) from Best Chevrolet located at 2600 Veterans Memorial Blvd, Kenner, LA 70062.

Unfortunately, the vehicle has been a huge disappointment and unsatisfactory ever since for a few reasons.

The first issue has been water leaking in the vehicle on the passenger side.

The leak was first noticed in 2017 while the vehicle was still under the manufacturer’s 36,000/3yr warranty.

The issue…

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Pamela Gifford

Apr 9, 2019

My 2016 Chevrolet trax is leaking I took it to performance motors Elkins Wv They replaced the windshield Took my soaked carpet out & dried it did a very poor job putting carpet back in It rained my carpet got soaked again not a little wet but soaking wet Took it back to garage the said they sealed the windshield and in that process they messed up the strips on top of my car So today back to the garage for the strips to be fixed In the mean time it has rained & once again my carpet is soaked so they are suppose to try to fix it again & do something with my carpet I think I should have new carpet put in as this carpet looks awful & I would like my leak fixed I bought a new vehicle and did not expect this much trouble & such poor Pamela Gifford Elkins West Virginia

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Monique Abraham

Apr 3, 2019

I drive a Cadillac ATS. the car was purchased from Tom Peacock in October of 2014 it was a demo with about 4000 miles.

So I am thinking still a new car and now with only 73000 miles I have had to put 1800 dollards worth of work into the car. the actually first fiugre was 6300 but GM provided the needed parts but I paid so much for the service that I feel like i got screwed...

I have tried to talk to the General Manager to no avail and am wondering why it is so costly to have work done and most of the items that I paid for were itesm that I complained about prior to my car going out of warranty a warranty that should have been honored to to 74000 miles since I got the car as a demo and those miles were on the car when I got it...so at this point I would never receommend Tom Peacock to…

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Devon Overton

Apr 2, 2019

bought car at carl cannon.after purchase seen on window sticker was charged for pin striping .car has no pin striping.have e mailed salesman several times with no response.have e mailed customer service rep several times with no response. have e mailed dealer contact e mail with no response.is this how chevy does buisness

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Cynthia Villalobos `

Mar 29, 2019

I purchased my car brand new in April of 2017 at the Chevy dealer in Elk Grove, CA.

I have had nothing but problems with my vehicle.

I have had to take it into the dealer multiple times due to my check engine light coming on and many "software updates" so they say.

I purchased this vehicle so I can have a reliable car and feel safe at this moment I feel very unsafe driving.

I have two daughters that I have to drive around to school, practice and many games in which we have to travel out of town.

Purchasing this vehicle was was a mistake because it has caused nothing but headaches, my fear is that this is going to continue and again I don't feel that I have a safe reliable car.

My car has shut completely off at a stop sign, my engine light has come on in the middle of me driving with…

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PATRICK NEY

Mar 29, 2019

I PURCHASED A 2019 COLORADO Z71 WITH THE 8 SPEED TRANNY 11/30/18 AND RIGHT OFF THE GET GO I EXPERIENCED A TRANSISSION SHUDDER.

I TOOK IT IN FOR SERVICE ON 3/5/19 AND WAS TOLD THEY WOULD HAVE TO CHANGE THE TRANNY FLUID WHEN IT COMES IN.

IF THAT DOESN'T WORK THEY WOULD CHANGE THE TORQUE CONVERTER.

I CALLED 3/28/19 AS TO WHEN THEY WERE GOING TO CHANGE THE FLUID, BUT THE SERVICE MANAGER WAS OUT.

TODAY THEY CALLED AND SAID THAT THE OUTSIDE TEMPERATURE MUST BE AT LEAST 75 DEGREES IN ORDER FOR THE MACHINE TO WORK PROPERLY.

WHAT IN THE WORLD ARE THEY DOING ?

I'M TOTALLY UPSET WITH MY PURCHASE, THE TRUCK ALMOST CONTSTANTLY VIBRATES AND IS VERY ANNOYING.

I AM SO UPSET AS I ALWAYS TRY TO BY AMERICAN MADE PRDUCTS AND NOW , I COME TO DICOVER THAT THIS ISSUE HAS BEEN A PROBLEM FOR YEARS.

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Brett E Heller

Mar 26, 2019

I purchased a brand new 2015 Chevrolet 4X4 Z71 in 201r with basically 0 miles on it.

This truck has been my baby since day one.

I have taken the ultimate care of it.

I know that I cannot afford to purchase another vehicle and I am on disability now.

I am also a USMC veteran from 1984-1992

On or about 2/22/18 My 2015 Silverado was passed by a Semi/Tractor trailer on a flooded road area (I was at the very edge heading in the opposite direction as the Semi) The big truck caused the water to blow over the top of my truck and in through my air breather and flooded the entire engine with water.

Obviously, my truck died.

I contacted Castle and sons towing to get them to come and get my vehicle.

When they showed up the water from the roadway had surrounded me for quite some ways.

The…

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PATRICIA TYTER

Mar 26, 2019

2010 MALIBU STARTING INTERMITTENTLY-BROUGHT TO DEALERSHIP-ALL AMERICAN MIDDLETOWN,NJ-CHARGED $145 TO DIAGNOSE PROBLEM WAS TOLD COMPUTER INTERFACE MODULE-LOOKED ON COMPUTER AND SAW PART FOR $74.

00 TO $274 AVAILABLE CALLED DEALER WAS TOLD PART COMING FROM GM FOR 493.

65 PLUS LABOR AND DIAGNOSTIC FEE.

HAD VEHICLE REPAIRED.

DID I FEEL CHARGED TO MUCH FOR PART AND DIAGNOSTIC FEE-OF COURSE WOULDN'T YOU!!!!

DAY AFTER I PICKED UP VEHICLE AND PAYING $1174.

00 -MY CHECK ENGINE LIGHT CAME BACK ON-GREAT SATISFACTION.

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