Footlocker

Tryed to buy 2 pair of shoes , bank authorized payment on my credit card, cust. service, said I do not meet your qualifications, at 80 yrs old and enough money in the bank to buy any foot locker franchise, what is the problem, except very rude employees. Respectfully, Chuck

Only customer in footlocker at approximately 12 noon.Wanted to purchase the high top white blk airforce ones.Immediately she say we don’t have that shoe.I see it on display ask her can I get a size 13? Immediately she say we don’t have your size with a nasty attitude.Asked her can she order them she says no.Asked can I purchase mid all white airforce 1.She say we don’t have your size either.The store on 4700 S Ashland Ave

I just lost my home in a wildfire , I lost everything, I went to foot locker to get shoes for my mother who has dementia and myself some shoes , I picked out 5 pairs of shoes I went up to pay and there was a big box in the way so I moved it and said can you at least have a path to get in to check out and the manager said I’m not going to sell you this leave my store , she accused me of hitting a kid with the box which was a complete lie , I would never hit a child and

there wasn’t wasn’t one even near me because my friend was on my left and I had a dog carrier I was pushing on the right my friend who was standing next to me said that’s not true she didn’t hit anyone , so the manager told me to get out , I said I want your name and she said no , when I asked another employee her name she…

5 in store, no problem I ordered them to be sent to my home. When they arrived 7 day later I opened the box to find a pair of infants shoes and a packing slip for someone else, I called customer service and was on hold for over an HOUR!!!!!

Now I have to wait ANOTHER week to get the shoes ( a now late birthday present for my daughter) and take even more time out of my VERY busy schedule to find somewhere to print a shipping label and get supplies to prepare to send you back the shoes I DIDNT ORDER, then travel across town to the ups store to return you the baby shoes.

No apologies were given just my whole day waisted for your mistake. I feel like I should have just ordered them from AMAZON!!!! At least then I wouldn't have been on the phone for an hour and a half. Do better!!

My laces for my white air forces came dirty and ripped. I’m not happy about this and would like new laces

Merced Mall; foot locker. This house will take a stand.

I felt and racial bias, and by this the situation was being handled indirectly by emotional and intentional verbal aggressiveness. I brought attention to the manager and he said that there was no place to complain and covering for his employees. I brought back the pair of shoes and good condition and was excepted by one of the employees. And another employee that was there was the one that started at me. And therefore the situation felt hostile and unsafe environment. I will bring it to the attention of the board of Call County Supervisors of Mercer, county Not not updated with a quick response at least 30 days. Thank you for your cooperation address in issue sincerely Mr. Carrillo

walked into the store today at Oakland mall with my daughter and my 9 month old granddaughter nobody greeted us there were four women at the counter I wanted to buy my granddaughter a pair of Adidas stood there for about 10 or 15 minutes not a word to us they all sat up there discussing personal matters with quite a bit of foul language so we decided to leave on the way out they started snickering as another young black mother entered with her child she was greeted very well and was asked if she needed anything immediately.

just very disappointed with the very unprofessional behavior and when we entered the store we were the only people in the store so no-one offering us help was very confusing to say the least.

99 plus tax online which came out to be 45 bucks the girl that was working did a even exchange when the shoes were cheaper in store so I should have gotten money back and she didn’t even mention it to me so that’s very poor customer service and cheating customers..

I’ve attached my receipt from online and the receipt from the store

We went to the footlocker yesterday on Fourth of July on third street promenade the store number I believe is 03017. My husband and I were outside the store and my husband was putting out his cigarette so we can walk into the store and do some shopping and an employee there by the name of Alex Cruz shouted to my husband from inside the store while we were still outside on the public street saying put out your cigarette it smells so

bad here and he started waving his hands back-and-forth and made a scene and we were not even in the store yet. Then we walked in because we wanted to buy some stuff and he targeted us and was shouting at us and yelling at us and using profanity at us and embarrassed us and

harassed us in the store for no reason like as if he was just targeting us like he had…

Yes I took my two children to buy new shoes as well as myself the Store rep didn't offer 'help i asked her if she could measure my son's feet she gave a nasty look like i was bothering her. She made me wait while she helped a man that walked in that she know she also gave this man her discount i spent almost 400 Dam that was so unfair

I am so disappointed with foot lock store. They close before 6;00. I had to buy shoes and I couldn’t. The employees were chilling instead of being worried about sales.

The manager was real rude and didn't want to help me he deny me to know his name also I had worked at a customer service and his help was horrible I just wanted to purchase a pair of sneakers they need to train well this people in charge. The store i contact was the one in passaic he said his name was julius after the second attempt of asking his name

Very poor customer service they dont welcome you in the establishment they dont make you feel welcomed they dont asked if you need help the employees so rude and nasty but want you to spend your money in their store

My complaint is that one of your associates upon moving here told me to buy items in order to meet her quota. She met her quota & gave me her contact information after that she tried to get me to be her sugar daddy even though her girlfriend works at the same store.

Once I declined she started being very weird & when I come in the store I cannot get any help or service & she’s always the first person to see me. I shouldn’t have to look for an associate for help with my Needs.

I don’t know if this associate is racist or prejudice as I’m a Black male & been a loyal member with footlocker for years & NEVER faced this type of problem.

Also she tries to flip the role & says I’m a pervert & she doesn’t feel safe & will notify her manager of whatever narrative she wants to play out in her head…

Well first i paid for the next shipping which was 34 dollars and second i never received my package. I want my money back 334.60 was took off my card.

To whom it may concern,

I am writing this letter to complain about an unfortunate incident that recently happened to me at one of your footlocker store. I believe I have been sexually harassed by an employee. This employee’s name is Trevor.

Last Saturday 14/12/2019 I came to footlocker Bristol (BS1 3DX) to do some shopping for christmas. When I began shopping he came up behind me, put his hands on my shoulder, and said, “I’m glad I got to see you again" I quickly turned around in shock and embarrassment. He told me that he would take me out for dinner and drinks after this. I told him I am fully engaged. He said I could take off my wedding ring. I didn’t know what else to do, so I rushed out of the store, as I heard him yelling after me, “If you say anything about this, it’s over! You’ll…

To whom it may concern,

I am writing this letter to complain about an unfortunate incident that recently happened to me at one of your footlocker store. I believe I have been sexually harassed by an employee. This employee’s name is Trevor.

Last Saturday 14/12/2019 I came to footlocker Bristol (BS1 3DX) to do some shopping for christmas. When I began shopping he came up behind me, put his hands on my shoulder, and said, “I’m glad I got to see you again" I quickly turned around in shock and embarrassment. He told me that he would take me out for dinner and drinks after this. I told him I am fully engaged. He said I could take off my wedding ring. I didn’t know what else to do, so I rushed out of the store, as I heard him yelling after me, “If you say anything about this, it’s over! You’ll…

brought a pair of womens nike tanjun haven't had them 4months ,the shoes has holes in the top by the big toe. thought it was my noetail but that wasn't the case the shoe is thin material and wears out easily.at this point would not recommend these to anyone.Thanks Mrs.Autrey

I have a complaint about a certain footlocker in Chicago Illinois, basically selling shoes over retail value to the higher bidder shoes that are first come first served basis, I’m manly unset because I saved for the Aug 19, 2019 Jordan’s ones at two different locations was turn away because I would pay 350-400 for shoes that retail 160$. sad that you have to have a friendship or “pug” to get a pair of shoes at one the numbers shoes in this country.

I’m a working family guy that me and children enjoy the fashion of retro air Jordan’s I will shit at footlocker because of the quality. I waited a year of the shoes now company selling them online 300-500$ smh

99 and I want shoes and now I have nothing no shoe and No refund I don't want half of what I paid for the shoes it's like you took money and said sucker! And I was in the system because

As a customer service manager i normally don't complain unless i feel it's necessary. My daughter Amber Heinz (customer #26192385) Placed an order on July 26th (Order # 27249767). When she was placing the order she had me check the shipping address to make sure it was correct and it was.

she placed the order and when she got the confirmation it still had our old address as the shipping address. so i called customer service right away to change the address but they informed me that they couldn't, So i requested a refund so that I could redo the order so

that I wouldn't run in to anymore problem cs informed me that they could not refund the money cause they already sent out the order now I found that hard to believe as i called within 5 minutes of placing the order. long story short today…

HELLOI WAS SUPPORTING ONE OF YOUR STORES LOCKED AT 22 EAST 14 ST THE CASHIER GUSHAEK.L WAS VERY NASTY &RUDE IM VERY UP SET HE TRIED TO INTIMIDATE ME WHEN I ASKED FOR THE CORPRATE OFFICE HE STARTED SINGING A RAP SONG LOUD CALLED HIS BOSS STATING IF SOMEONE CALL YOU ABOUT ME SHES LYING I WANT MY MONEY BACK I WILL NEVER EVER EVER EVER SHOP AT FOOT ACTION OR ANY FOOT LOCKER AGAIN THIS WAS THE WORST EXPERIENCE OF MY LIFE COLENE REDDOCK 3479908390. CAN SOMEONE PLEASE GET BACK TO ME THANK YOU!!!

I signed up for the vip special emails and was sent a link for $10 off a order of $50. When I tried to use add it to the promo it didn’t work, so I then tried to use the customer service link to figure it out but I have to say that the response was very disappointing and didn’t really get any kind of customer service at all if anything it has just made me not want to ever order from here again!

I was in one of your stores in Clarksville,tn. I was walking out with my friends & tripped on the strip at your doorway. It needs to be repaired,its raised & tripped me. I feel hard on the floor & bruised my knees & it was swollen.

I scrapped both of my elbows & my knee is still sore. This happened 7-25-19 around 10:15/10:20 am. When I asked the young man working how to report the incident he didn't have a clue what to do. Thank you

I walked in the store and it was dirty and it smelled like someone used the bathroom. There is holes in the wall and the fat guy I believed named Caleb was rude and walked to the back. I will not com back to footlocker till that boy is gone and the store is cleaned.

Items on your website are not updated if they are out of stock. If the item is out of stock it’s substituted with another item. Just cancel the order. If I wanted the substituted item I would have ordered it.

To make it more annoying a return label is not supplied. When I called the customer service department requesting a return shipping label I was on the phone for 40 minutes because the agent had no idea how to supply one.

This is the second time, first was Kids Footlocker. It’s less aggravation if I just go to a store and return it.

Ordered Shoes and no one will allow me to change my shipping address????Are you serious is this even legal?

My husband and I went to the Footlocker at MacArthur Mall in Norfolk, Va a few days ago. The sales staff seemed to make a point of ignoring us. They were busy checking out the young people out i the mall.

I guess they don't want old people in the store.

Tried to buy sneakers at the Footlocker at MacArthur mall in Norfolk, Va. The staff ignored me and my husband despite our attempts to get their attention. They were too busy checking out the young people cruising through the mall.

I guess they don't want old white people in their store. Whatever, they lost a couple of sales.

found that they had one pair left in baybrook mall size 7. i feel that was unfair and very unprofessional. And if those were for his girl why hasn't he bought them yet they been out a whole month.

Placed an order online for in store pickup and they canceled it but still took the money out my account and didn’t say anything. I was told I didn’t leave a phone number even though it’s listed on my receipt.

The rep giggled as I spoke as if my issue was funny and I never received help and will have to dispute with my bank. I shop online all the time and this was my worst experience by far

I went to foot locker on Sunday July 15th 2018. When my sister and I walked in there was a young man and a woman working and it was not busy at all. The young man asked how he could help me and my sister I told him I was looking for a pair of red converse for my 1 year old.

The lady stated that they dont carry that brand in their store. So that I would have to go to mayfair. a different pair of shoes and the young man was assisting us when i asked if they had the pair of jordans in a size 3 the lady interuped as she stood up against the wall and

said no we don't have that size we only have them in size 4 and up. The sign said they had sizes 2-10 so I pointed that out and her response was I know what the sign says we don't have them in that size.

I felt that she was very rude from the…

In this email im going to express my frustrations with a timeline of how i was given false information and mistreated

I ordered a pair of huaraches for my daughter for christmas, the item received On time but my issue was the item was too small.

The Saturday before new years we go to exchange the sneaker for a bigger size in colonie center. The sales person notified me that they didnt go higher then a 6, so i could either take store credit (because i forgot my receipt) or come back later which was what i chose. So, a few days go by and i had already contacted your online dept to have the receipt emailed to me again and at that point i had to go to crossgates mall which is when i decided i would call first to see if they would accept the receipt on my phone or if i had to print it. At…

I ordered trainers before christmas said they were delivered and signed for when i never recieved them me and my partner were both at work and can prove that. I got in touch with footlocker who say they have sent another pair but not recieved so said i would get a refund and still waiting this is disgusting customer services

I purchased a pair of Nike Air Force 1 sneakers on 30 Sep 17 as a Christmas gift for my son. I asked the Sales Associate at the time of purchase if I would be able to exchange them if they don't fit because the store did not have the size that I requested and he told me that it shouldn't be a problem and to keep my receipt.

My son went to the Store in Halifax Shopping Centre yesterday to exchange them. The first Associate told him that they did not have the size he required so he found another sneaker that he liked for a cheaper price ($94 and change) because I paid $125 plus tax. 99.

I'm not satisfied with him receiving a gift card for almost half the value of the original purchase. I'm sure once those went back in the inventory of the store that those sneakers will be sold at the…

12/13 at the smith haven mall in Long Island, I was shopping with the intent to purchase a pair of shoes (Nike air max plus ns) is the pair my boyfriend picked out in the window. I went to purchase the shoe and it came up to $175.

I noticed that inside the shoe displayed in the window said $150. I asked to receive that price for the shoe. The assistant manager asked the manager and she said with an attitude "no, the price is $175, these shoes just came out".

Then the manager walked in the back and did not return and left her co-workers to deal with the situation and leave a customer very unsatisfied. I then spoke with customer service and they said there is nothing they can do for but give me a $10 gift card.

I think that is unacceptable. I caught their mistake and should receive the…

Never been more disappointed with a store before. We have spent a lot of money in this store in Appleton WI buying new shoes when they come out. This last time the man ran my card and said it didn't go threw so I ended up paying cash to find out when he ran my card it did go threw and

then he ran my card 3 more times so 4 total and that made my bank freeze my card. I talked to customer service two times to fix the situation they wouldn't give me my cash back seeing that they took the money off my card and so now saying I have to wait a couple days and my money will go back on my card.

So not only do they have $230 in cash they took $230 off my card that I now have to wait 3 to 4 days to get back. This is a big inconvenience with this being my business card and I have other bills that…

The customer service in this store was awful today. The cashiers by the name of Carina and Jaylynn we’re very rude and disrespectful to me during my visit at the Mall of Georgia location in Buford,Georgia. Carina wa raising her voice at me and Jaylynn refused to get the manager.

Before I noticed Jaylynn’s named tag, I asked for her name and she basically told me “don’t worry about all of that”. In other words, none of my business. Fortunately I was able to speak to another associate named Davon who told apologized on behalf of these two extremely unprofessional young ladies.

Although I appreciate how nice and helpful Davon was to me today, I will never do business at this location ever again.

I went in to purchase a high end shoe as a gift for someone, which the sales associate had put on hold for me. When I went into the store, he told me the shoe had some dirt on the side.

Since they are white shoes, and they were a gift, and the last pair in the size I needed, I asked if he would take 10% off. He went to his manager & the manager said no. I then asked the manager why & he told me he won't take anything off & he won't sell the shoe, that he would send the shoe back to corporate & not sell it.

He offered to order it online, but I explained to him that I had already tried to order the shoe online & it was unavailable. I explained the shoes were a gift that we needed that day & he still wouldn't offer anything.

" I told him I was a very unhappy customer that will not be going…

Service was horrible I'll never recommend going to footlocker I had a receipt and state I'D and was refused a refund she was very disrespectful and I don't trust the cashier with my card by the way she conducted herself.