Epson

My complaint is too multifaceted to write down completely because I have written bits and pieces of it already to your e-mail address and via your live chat platform, also on the phone.

Service has been discontinuous with respect to these various communications.

Each contact has required reviewing previous contacts, and in each case, the previous history could not be understood by the new contact person.

Even a phone reference number was linked to somebody not me.

The gist: I bought a $600 Epson Stylus Photo R2000 printer about a year ago, N4FY128647.

It printed about a hundred pages of photos, then failed.

All nozzles clogged, will not unclog.

Epson personnel say it needs service and provides approved service centers, but those service centers say either that they won't service the…

I have an Epson Artisan 725 printer & have never had a problem with it.

Lately a message has been coming up on the screen that the ink pads are nearly worn.

And now the message has come up that they have come to the end of their service life.

The photos I last printed were as good as they have always been and I don't think its right that I have to now buy another printer because I cant print anymore on this one.

I would have thought if the ink pads were worn the quality of the photos wouldn't have been as good.

Im not happy as this printer has been very good.

I am the account holder.

I spoke regarding a return of an opened ink cartridge packet worth £39.

98 + VAT.

They said one is Luke Evans & the other Luke smith.

Both sounded very much alike.

I doubt very much if it is the same person.

A/c no: 1006728705 in my husband's name.

Product was ordered on 19/20th received email.

The delivery was by the 26th or 27th of October also please take into account the weekend in between.

Today, the 25th November I asked for a refund for the unopened pack.

First he said if within 90 days.

Then asking me to fish out all orders made etc.

I said I have ordered a new Epson XP 345 now can I even return this & instead of getting money back I buy the product I need for the new printer.

He was making it so impossible.

Saying one is Luke Evans who…

I phoned the help line because my printer was missing a few lines after every so many lines.

I contacted someone called jo who said he was in Canada.

He took over my computer as my printer is wireless .

After fiddling around he said that looking at the way my printer was performing it had probably been damaged because it need a driver updating.

He then proceeded totey and update the driver and then came back with a list of what it turned out were headed foreign and asked me if I recognised these.

Of course I said no and he then said I would be put in a queue to a firm who could repIae my computer as it had been hacked into and the whole system on all my computers were infected.

He pushed to put me through to a repair enter.

I refused and he finally gave e me the number.

I then rang…

I am a snowbird, spending my summers in Washington, and winters in Palm Springs.

Rather than travel with my printer, I bought two Epson XP-420p printers, one for each location.

I bought one in fall 2015, and the other in spring 2016.

When I left Palm Springs in March 2016, I stored that new printer in a temperature controlled storage facility.

I have returned to the desert November 1st, , and set up my computer and printer.

The printer would not print in black...

I ran all the diagnostics, cleaning, and aligning...still the black would not print.

I then bought a new black cartridge.

That did not fix the problem either.

I ended up throwing the printer out, and have bought your new XP-430p, giving your company a second chance.

However, I would like you to credit me the cost of that…

I have bought Epson FX875 about 3 months before.

From starting only it was not printing properly n not giving proper setting.i have complain many times but their was no response.

The company representative said that this problem could not be solved, you should buy another printer then again I complain but service center is giving no response.

My business is fully disturbed from this printer.

So please do something so that my printer can be changed or repaired.

Earlier today i bought the epson xp235 all in one printer.

I followed the instructions to the letter.

Having set it up as instructed i was very disappointed in the printed page where almost every other line was unreadable.

I performed a nozzle check and found the heads needed cleaning.

After the head cleaning i did another nozzle check and found that the heads needed cleaning.

In fact it is approximately six hours ago that I set up the printer and as yet it has not printed 1 page any where near acceptable.

The status monitor is now showing that the black cartridge is virtually empty.

And still it will not print properly.

I hope you can resolve this problem as I don't expect to buy a printer and have to change the cartridges before i have even printed one page.

I look forward to…

I bought a sx235w Epson printer some years ago.

I do not print regularly.

Perhaps once a month.

About 90% of the time I go to print and there is something wrong with the cartridges.

Does not recognize paper, cannot print, etc.

It usually takes me 30 t o45 minutes to reset/replace and pray to get the machine to work.

It is in a word horrendous.

It does not work.

As an engineer I regard myself as reasonably intelligent, this machine is an insult to mine.

Thanks for nothing Epson.

The new automated response system is terrible.

The old one was bad enough, but this one will not let you hit 0 for a representative or bypass its foolish questions.

Epson business customers should have the ability to contact an account representative to deal with their issues without having to talk to machines to fix my printer.

If I could have rated their support a zero, I would have.

I sent for inkjet they were to fit my printer.

Apparently they were not epson and did not work in my printer I had to discard them and by new inkjet from epson.

The company should definitely do more to protect loyal customers who are simply trying to find the right parts.

I asked for a price match on a Epson printer and new PC I bought on 4/14/16, receipt # (0589-068-4566-041416) at best buy #589 and it is now $100.

00 less and I was denied because I was not a good enough customer even though every time I have talked to employees of best buy whether on the phone or in store, I am told that I am a great, preferred or valued customer.

With all of the business I have had with you company I am now told I can not get the price rebate due to I am only a standard customer.

Well I thought with my purchases and on time payments over the years I have been a card member I thought I might get the respect and price that someone who may be a first time customer.

It seems that I am about $300.

00 away of being that customer who gets this rebate.

I would have no…

I have purchased Epson L806 printer on 1 mar 2016 but the said printer had ink problems & the service center refused to replace/repair the product.

How can I submit feedback to headquarters so they know how their employees are treating great customers?

Our organization is currently at a standstill, as our second Epson Printer is not functioning.

We purchased the second Epson Printer and we are experiencing problems with it.

The first Epson Workforce Pro WF 4540, had a cracked rotor and Epson was generous enough to send a gift card to replace it.

We ordered another Epson WF4630, and it has only been 6 months since the purchase.

It does not print.

I purchased new cartridges thinking maybe that would reverse the issue.

It did not.

I have been on and off the phone with claims at Epson, and I am still waiting for Shipping labels to return the second printer.

I was told they would be in my email the same day - no label yet.

I am on the phone as I send this complaint and I have been issued a new ref. number!!!

Our printer is packed…

Your return policy sucks.

Purchased an Epson 220 Ink Cartridge realized after the fact I needed a 200.

The young lady Dulce could careless that I was out the money and had to purchase another one.

Unfortunately humans make mistakes and no where on your return policy does it state that can't be returned if the plastic package is opened!!

In the future I will take my business both personal and professional to the other box store instead of going across the street to your store.

So now you've made $12.

99 plus tax twice on me instead of exchanging the item for the correct one.

I recently purchased a new Lenovo computer and installed my Epson Stylus SX 115 software onto it.

All was fine until the black ink ran out.

To make sure that the printer was entirely compatible with the new computer I decided to upgrade the driver before I replaced the black ink.

I always use compatible inks, because Epson inks are so extortionately expensive, and have never had any problems with them.

Accordingly, after I had installed the new driver, I replaced the black with a compatible ink.

When I next went to print I received a message telling me that the black I had installed was not a genuine Epson ink and, after various other caveats, it asked me if I wished to continue anyway.

I clicked the continue button and was then taken to a screen that said that the ink cartridge…

I had a new printer installed with the help of Epson wireless.

I did not know my computer password.

I called Apple tech and they gave me Porter Technical Support.

They were terrible.

After 3 hours with them they disconnected my email and finally gave me a new computer password.

Then they charged me $409.

99.

They are crediting me with $300.

00 after many conversations.

I have a Mac and ipad second one an iphone second one and have been a good customer of Apple.

I think you should employ a tech company who knows what they are doing.

It looks to me like you are hiring a substandard company.

I would give negative stars if I could.

Here is my complaint to Epson corporate executives.

They need to know.

As soon as I bought the Epson All-in-One printer last year the scanner wouldn't work.

Technical support at Epson was a joke - at one point he actually said for me to change the paper.

It was the most bizarre experiences I've ever had.

Now the printer won't let me print a document because I'm out of YELLOW ink; changing the preferences to black/greyscale doesn't help.

I research online tells me I have more problems to come - I am going to have to buy Epson ink because they have installed some kind of sensors that will reject other more affordable ink.

I don't know if I've ever been more disgusted with a company...well aside from Charter.

It's too late for me to get my…

How on God's green earth is it considered a halfway decent design to where it is required to have all cartridges, including color cartridges full in order to print out a text document in black lettering.

What abysmal, idiotic group of autistic monkeys sat around a table and thought this was a design that would benefit users.

In what regards does it make sense for something to need color in order to print in black and white?

This is by far the stupidest design that has ever hit the markets in the long existence of the human race.

The human race has been made dumber by the invention of this machine.

May God have mercy on this pathetic excuse for a company.

I have a new Epson XP-820 printer.

After more than an hour with tech support the truth emerged. the printer cannot print 3X 5 index cards-- only 3.

5 x 5 cards. i have never had a printer that could not print index cards.

Shouldn't their be a warning on the box or some kind of message from the corporate offices that this is not working?

Seems like a horrible product to me and one that will see more customer complaints in the future.

We have 10 epson printers ...

I order ink from epson and get it in 3 days or less always from Epson....i called because I was waiting for ink that was from fedex sent to the post office ....and post office had no idea what i was talking about never got package.( so I guess it's lost).

The supervisor Ruth #pp159 (would not give her last name) was the reddest person I have ever talked to just told me I had to wait between 10-12 days ...(again I usually get my ink in 3 days) offered no help at all basically said too bad...you get if you get it.

If one of my employees spoke to a customer that way they would be gone on the spot.

I guess I'll be trashing my Epsons and buying Canon ...including my T7270D 44' printer that cost $12K for a lousy $88.

00 ink order.

They hire people that just do…

Got a message on my 1-year old Epson XP800 that it would not recognize the 273XL PBK (black, extra capacity) ink cartridge.

I've read that Epson now has a chip so that it will only accept Epson cartridges.

Since I only use new Epson cartridges, not a problem.

I'd estimate that cartridge had been in the printer only a month and had limited use.

I had replaced the previous cartridge which I assume was not near empty for the same notification.

The machine will NOT print anything if it does not recognize the cartridge.

Now, I'm going to buy my cartridges directly from Epson and, when this notification comes up again, I'll return it as a failed cartridge.

Perhaps I'll never have to buy another (I will NOT send a cartridge that simply shows that it's empty).

This sucks!

The Epson NX430 is a small-in-One printer is a good investment for students for doing any projects and office jockeys who print high-quality photos and documents.

We have taken one for our daughter who uses it for her projects and she has learnt to operate it too.

It is of good quality and of a branded company that wouldn't cheat customers.

Epson gives you the option to connect the printer to your computer using direct USB or Wi-Fi.

It is more appropriate for quick outputs of snapshot photos and to-do lists.