Empire Today

I am writing this note to document the absolutely disgraceful experience I had with Empire Today.

May 10th: One of Empire’s “Flooring Consultants” came to our new home to measure and provide pricing. We informed him that it was critical that our carpet be installed in our new home prior to our move on May 19th. Obviously, it’s much easier, less work and less cost to install carpet when there’s nothing there. By the way, I won’t name the consultant as I happen to believe his intentions were OK. In any event, after checking with whomever he checks with, he assured us that our carpet would be installed on May 17th. We had actually priced carpet elsewhere and knew that Empire’s pricing was a bit higher. But, for the convenience and commitment to have it installed when we needed it, we decided…

Back in September 2015 I hired Empire to install LVT . I have had moisture issues since the installation. Empire denies that the moisture due to a water leak resulted from them. I paid an extra $1000 to have the damaged tiles repaired.

The repair work was never done properly. Tiles are popping up everywhere. It's a tripping hazard. I have been fighting this issue for two years. No satisfaction. They have offered me $1000 to make me go away. The assessor they sent out 3 months ago gave me a written assessment of the shoddy work the contractors performed.

His suggestion was to rip the entire floor up and redo it, or else receive a full refund. Empire is not willing to do any of that in spite of the written assessment one of their employees left in my home.

My assessment of Empire Today is…