Discover

Last week, I callled to see if I had a b/t offer on my open, 0 balance account. I no longer had the card. Customer service told me they found my account and I had a bt offer. So I did a balance transfer.

My husband called tonight to check his balance and they put my balance transfer on his account. I called to let them know that they used the wrong account. They gave me 2 options. 1st option-- pay off the account.

2nd option, do a new balance transfer and get charged a 2nd balance transfer fee. That would be 2 balance transfer fees. I trusted DIscover to give me the correct acount number. My husbands card has a running balance. I told Customer SErvice my account was paid off.

They gave me no options that would not cost my hundreds of dollars.

Your CEO never responded to the e-mail addressed to him. Untouchable bosses, who are the first after the GOD? As a cardmember, you are the just top-level representative and shouldn't ignore your member's inquiries. You still serve public, even you feels that you are above that. Shame on you.

AST

I have a dispute that was "closed" on 12/2 according to Discover.

However paypal said they never received any thing letting them know to release the funds. It has been over two weeks and the case is still open. Discover said they would not send anything else to paypal. I cold not believe it, the lady was not helpful at all.

I asked her if she could send me something in writing and she said no, all I am trying to do at this point is get the dispute closed because it is affecting another person. Basically I am SOL. I am done with Discover.

Maybe if they decide to get some customer service I may think about coming back.

As a discover card customer, I am very unhappy with my recent experience. I have had my account for a little more than a year. I have only had 2 payment delinquencies that were due to my being in the hospital the first time and the second time was due to technical issues with the automated system.

I had to call the next morning in order to get my payment taken care of with a live agent. Other than these 2 hiccups, I have paid faithfully on time each month and I have even paid more than the minimum due.

I have requested a credit limit increase twice and have been turned down both times due to those late payments. I think it is very sad that life things can happen in which we can't control but still suffer for it.

I feel like I have proven that I deserve to have a little bit of an increase.…

I am a student about to start my career as a Rn in Jan 2020 . I applied for a Discover student loan in sept 2019. Unfortunately on my own i did not qualify but with a cosigner i would. I did qualify after which i was told i did not apply for the correct loan. The rep on the line did not try to help me and i had to re apply . My second application was denied due to my credit score being lowered. I am very disappointed in the way my situation was handled and i have chosen to move on with another company .

I will be closing all y accounts with discover , because when i needed them the most they were not able to help. Additionally other student loan companies use the same credit score from initial application within 60 days of applying, so one does not have to qualify again but complete a new…

I have complainted that I have been charged for cash advances totally 11.000 dollars. I have never taken out a cash advance. I have puchase many items with your card but never cash advances. I have called customer service in 2015 and nothing has been done. My complainet is the interest on cash advances. is much higher than regular purchases. This is fraud. I would like a refund for all the interest that has been charged.

Tina Magid

My complaint is simple: What good is your card if you constantly reject paying for anything "for my protection" making it look like I have gone over my limit. So I realize YOU ARE SUPPOSED TO HAVE SOMETHING IN EFFECT to validate my purchase but what good does it do when I cannot check out?

It takes up to an hour to hear from you IF AT ALL and by then it's too late then the store marks me as a "bad risk" because of your stupid useless antics. We went thru this once already AT THE SAME STORE and I was able to hear from you then but now????

What will it take to stop you from "protecting" every time I want to buy some clothes?

Hi this is going on week number 2 for 2 missing checks of mine lost with your bank! I have contacted you numerous times about it and you guys have fed me lies that you didn’t receive it but the payer has my account number which was your bank that it was sent to.

My account is closed with discover so the checks should have been returned to the payee which it never was . I will not stop going up the chain of command complaining until these checks are returned!!!!!!!

Discover withdrew money from my Wal-Mart debit card without me even making a payment. You do not even accept debit cards. How did you even get my routing number? You stole my money and I want it returned. 22

I called because I submitted a dispute on charges on my account by letter and hadn't heard anything. In the past I've always gotten a letter telling me they are investigating. When I called I was put on hold 3 times...to then be told I would get a call back in 3-5 business days. What??? Has Discover gone down hill or what? I've been with you for years and have never had this happen. Not very happy with Discover Card lately

Laura Geier

I explained to the Dispute Department of Discover that I did not sign up for 123MATCHSUPPORT.COM, yet Discover has permanently charged me for the service.

There is no phone number for this merchant. That's a red flag that the merchant is not legitimate.

I want a refund for this charge of $49.99

The attached document proves that I cancelled recurrent billing on April 8, 2019 with ArabMatchMaking.com dating site. However, the Dispute office has CONTNUALLY IGNORED the receipt.

They maintain that the charges are legitimate because the merchant says, WITHOUT PROOF (LOGINS OF SITE USE), that I used the site extensively for the period in question.

Please can you see to it that, a REFUND for the charge for June, posted on July 5, 2019, is permanently restored to my account?

I've been with Discover Card for a very long time.

Was a Discover Card customer for over a decade. Decided to use a different rewards card since I was traveling with my job a lot. My Discover Card was paid off and even had a credit balance of a few cents. Card was cut up. Didn't close the account, just didn't use it. This year I get a call from a collection agency about my Discover Card. I figured it was a scam since how could a card I didn't use be in collections.

Turns out a charge was made to my account. Some companies alert you if they see you get gas in a different state. But I guess a random charge to an inactive account doesn't raise any questions to Discover. When I tried to contact Discover they wouldn't tell me anything, they said the collection agency had all the information. The collection agency said Discover had all the…

In November of 2018 I noticed charge after charge with ITunes. I have been a long standing customer for years and always paid on time. They just wanted to give me more line of credit. I had numerous calls with iTunes and the supervisor and discover on conference calls to get this rectified.

It was a $4300 charges from someone using my account. iTunes supervisor and I called and spoke to several people. There should be record of it. Discover kept saying they would transfer me and document it. They never helped me.

I work for a living like everyone else. And to have a $4300 in charges in my account is a crime. I did t put these charges on and Discover did NOTHING TO HELP. EVEN WHEN I HAD THE SUPERVISOR CALLING WEEK AFTER FROM ITUNES VERIFYING THESE WERENT MY CHARGES. SHAMEFUL. I’ve been a…

I was charged twice for the same bill. 74 while I was on vacation in Europe. I know I did not make a phone payment as I only could use whatsapp to call family and friends during my trip. I emailed asking why I was charged twice and the individual who responded did not offer to refund the money I was charged TWICE for.

I am very concerned to continue banking with Discover as I do not understand how the company did not see I was charged twice for the same bill to my Wells Fargo account. I called to talk to a representative and I am being refunded, however, I am extremely disappointed and concerned about losing money by continuing with Discover in the future.

On August 20th I discovered that there was a double payment on my discover card. Called up informed Payment department of what happened. They told me that the second payment would be returned the following week. Called up a couple days later and customer service informed me that the payment should be in by 28th August (Wednesday).

Wednesday came and I called on the 29th August and talked with Payment, which transferred me to a "specialist" which turned out to be the fraud department, talked to them for a few minutes repeating myself before transferring me to Security department. That person says he's not able to help and that those who are were not available as they closed 40 minutes ago.

Gave me a direct line to the security department 1-800-347-0261, here I am talking to a…

Had CDs mature was suppose to receive withdrawl after renewing for next year. $ never sent local bank.Phoned Discover over hour on phone was lied to and treated poorly by employees and supervisor 2nd supervisor promised issue resolved I dont trust these folks anymore not sure about my $ withdrawl have to wait 4days for availability

I have an active Discover Card. I used the card to login, but I was unsuccessful at doing anything at the site. The second issue is that you close your website at 5:00 pm. I have never heard of this.

I couldn't even leave a message for you. I dislike your card, but I personally do not use it. This was my attempt to use your card for online to check my balance. All in all, your service online stinks.

I am happy to use VISA instead.

I just had my card canceled and I have NEVER missed a payment since I opened the card in 2014 and I just paid the account off IN FULL two months ago and they just closed my account. Now, my credit rating will go down.

Great way to treat loyal customers. Not that the person on the other end cares, nor does Discover care because it's just business as usual.

I have a complaint regarding your customer service representatives from your Disputes department, Cathy and her supervisor Stephanie. This is in regards to a dispute on my account (Dispute No: 991695634B). And this still hasn't been resolved properly.

Overview: I purchased a product from a merchant and returned it, and also got a full refund for the product. (You can find both the Invoice & credit memo on the dispute)

Issue: At the time of purchase, I had two debit transactions on my credit card statement, where in actual I should have had only one debit transaction.

Complaint: The merchant provided clear documentation stating that there was only one debit transaction on their end. So why am I still being charged for the extra transaction which appears only on my Discover statement?

I…

06% & paying double the minimum monthly payment my balance never goes down. IT GOES UP!!!! Example: My minimum monthly payment is $46 I'm never late on a payment. I pay $80 monthly. 44 this is with double the monthly payment!!!!!!

Discover recently cancelled my card. This came out of nowhere and for no good reason. I have absolutely no lates on any credit in the last 10+ years. I've not defaulted on any loans. My credit is great. I pay my bills. All I can can is I have about 6 hard inquiries on my record from about 11 months ago. My balance is not anywhere near the credit limit on this card. And though my income is down over the last year, I have been paying regularly. So there's no good reason for them to do this. Neither customer service or their so called "customer advocacy" person could offer anything other than "it was a business decision and we can't tell you anything more." I've been a good customer for many years and this is extremely bad faith.

I will never utilize any service associated with Discover ever…

I just received my Discover card. I activated it ok. I downloaded the Discover app to do a balance transfer and said they were having technical difficulties. I called and was told to do it on their website. That's not working either!!!!

Discover isn't looking like a good idea! Their automated system hung up on me! I'm regretting this whole thing!

The new automated voice system/pay by phone is terrible. Please add an option to have the non-voice activated system restored. Why change something that worked fine????

My response after receiving an email that my credit card would be cancelled if not used by August...and here’s my response!

Fine! We have/had 2 Discover accounts that we used exclusively. I always had a good experience with customer service & enjoyed our relationship over the years. However, I was scammed & you were advised of this immediately right after it happened & you SHOULD have taken care of it immediately as I requested which you didn’t! It went back & forth for months & I was finally told I had to pay the $900 charge! I went to Corporate because I couldn’t believe you were doing this to me with all the erroneous documentation I gave to you! Because of your lovely Corporate people, especially your illustrious David Nelms, who obviously sits on his throne & doesn’t even have the…

Don't expect the Discovercard Dispute Center to address/readdress a valid dispute. I sent them information anyone with a brain would recognize as a case of a fraudulent charge. I didn't even hear from Discover about my readdress after they decided in favor of the company (who lists no phone number with the charge on my DC statement, has a different name, is located in a different city/state, and

when I googled it "We would like to show you a description here but the site won't allow us" came up. I never received any product they say I ordered (why would I order a product on May 1 if I supposedly had signed up April 16 (that is 15 days later) to enroll in their automatic shipments?

REALLY--Place an Order when they are going to come automatically--what kind of idiot doesn't see a problem…

I was connected to the Miami office and had difficulties with an employee by the name of "David". I could not understand him clearly whereas he spoke quickly are garbled. I then asked for the supervisor who did not want to answer my question as to whom to contact to register a complaint, He avoided the question and merely said: "It is not our fault if you cannot understand us!"

I wondering if any proper training was done and the fact that employees need to speak slowly and clearly. Questions such as: "How are you doing today?" are irrelevant. Better to ask: "How may I be of help to you today."

And it was also insulting to ask how old was I. Not too pleased with Discover.

Unbeknownst to me my daughter ran my Discover Card up a few years back. She was drug dependent while doing so. She died of a drug overdose on July 1, 2015. I have been doing my best trying to keep theses payments current.

Discover told me that I could freeze the card and pay at a lower interest the sum of $211, which I have been doing. This agreement was for 6 months and then I could renew it, or I could call back and maybe they could even renegotiate the fee.

They made it sound like perhaps I could get even a better deal. Instead they renegotiated the fee to be quite a bit more. I tried to reason with them but it came down to we are taking the additional monies each month.

I talked with my bank and they will stop any payment from Discover this month. I will agree to continue to pay the…

The new automatic account access is horrendous, horrible and time consuming!!!!!! Discover didn’t take in consideration of their customers who cannot speak at all! Please bring back the old system!!!! It was safe , convenient and fast!!!!

I have had my Discover card for quite a few years now. 00 payment. 00. I ask them to lower the interest, but they said NO. So I'll just finish paying off the balance and close the account. I really don't want to do that, but they don't seen to want to work with me.

My name is Linda Mott I have been a Discover customer for years. I wasnt abel to get ahead paying the minimum payment because my interest was very high so I paid off over $7500. This month my statement said my min.

She kept telling me that it can't be recalculated and I kept saying that simply can't be.. She kept talking over me and offered No help. Sarah Rosenstock in Pheonix was the Discover representative I spoke with and this complaint should be put in her permanent file and remembered at her salary review.

Customer service is awful. I've contacted anywhere from 3-5 people to get my deposit refund after graduating to an unsecured guard and have received different answers every single time. I've addressed this concern with every employee, but they simply don't care.

They give the same canned response of telling corporate. Why do I care if you're going to tell corporate and how does that solve my problem?

96 3x please fix this now or I won’t pay nothing at all

I recently became a customer with Discover credit card, but I am having horrible with their billing department customer service. I opened a dispute after purchased super-fake bag from one seller on ebay. After provided all the documents and evidences to help and support my dispute.

However i received the notice that told me their decision was on seller favor and the credit was reapplied back to my account. I had to call them several times.

Finally they admitted that maybe some mistakes and they will continue working on my dispute. After talked to many different representatives from their billing department , few of them had extremely rude attitude, leak of knowledge of dispute progress. They DO NOT review detail of all documents before they made the decision.

I do not how to review the…

Have called for 5 months repeatedly to fix a charge that was never made. It is like a ping pong match, one of these Internet subscriber products that I did not want, did not subscribe to and all know they are a problem (Just Answer). Challenge charge to Discover and 6 months later still screwing around with it......they must have all the time in the world as I don't!

I've been a Discover customer for probably 20 years never had an issue or late payment. My wife and I both make good money so I just pay my bill and never look. well my complaint is now that I started to look at my Bills payments exc.

I noticed I have a crazy high interest rate. As both my wife and I have amazing credit I got online and asked if something could be done about this or the rate looked into. I was told Discover only works with people on interest rates if they cant make their Payments.

So I thought I'd email before I go someplace else. The bank people also couldnt believe the response I got. well itll get payed of and switched to another company by next month, but thought Discover deserved an answer on why.

Sincerely unhappy long time customer.

I settled for $1,700.00 and they lied and documented $1,800.00 and because of this I can't even get a new car???? I have discover paid down to $700.00 dollars what the hell is wrong with you people.

I received the a letter that said you had put me on direct pay WITH0UT MY CONSENT. I had used a direct wire service to pay my bill once or twice. That action by me seems to have precipitated your mistake. I called immediately to cancel. No one could explain how this error occurre

I would like you to do two things.

One is a statement in a letter that I am definitely not on bill pay

I need an explanation how this happened..

I used my card for a psychic reading with a company that I received an email from. 00 per month membership. Life was very hectic at the time and I was not always looking over my statement, I made my payments.

In January when life slowed a bit I noticed the charge on my statement. I called Discover who told me who it was and that this is a reoccurring charge. I never signed up for anything, received any notification for any membership.

I called the company who refused to refund my money under fraudulent charges. I filed a complaint with Discover. They reversed all 10 charges temporally. I filed a complaint with the FL BBB who already has several complaints for the same company.

The company ASKNOW refunded 4 of the 10 charges - per their statement I was too stupid to look at my bill.…

Today I was talking to a superv Mary K who I hung the phone up on and then started to cry for a moment bc she made me so mad which is not me. All I wanted was a explanation of my statement which she made it worst. I want someone to call me 8597454396 a HIGHER UP please! I am upset bc I do not believe my statement should be as is, it was not explained to me that the old balance would be calculated with the new balance and the payments does not justify dividing it so I could see my balances on both going down not one going up higher. I will wait for a period of time then I will contact the Federal Agency and the Attorney General to look into this matter. Mary K should not have talked to me as she did. Thank you.

vMary K

If I could give my experience rating my last phone call to a Discovers’ agent, I’d give it a minus 0. While checking my e-mail received from Discover card, I noticed information from the checking account I used to make payment was displayed.

I use a live agent to make a payment yesterday, I should have been told of my privacy being invaded afterwards. According to my e-mail received, Discover displayed the banks name, the routing number, and part of the acccount number.

When I called and asked that this information be removed, a sickening sweet femal operator told me that my personal information cound’t be removed. I reminded her that when I pay my Citi bank or Bank of America cards a conformation numbers is given as response to payment, and that’s all.

I felt my concern for privacy was…

Called Discover 1-800 number and nobody answered. Did some research online and found some additional contact numbers I thought I would list here for those outside the country. I was traveling aboard in Spain at the time and my card was declined due to suspected fraud.

The international number for support I ended up finding on a third party site was 1-801-902-3100 (both English and Español). They actually said that the payment was overdue and it was not fraud. I had to FedEx overnight payments to Discover Financial Services at a P.O. Box in Carol Stream, Illinois. It worked!