DeWALT

My husband WAS a DeWalt fanboy. We own chainsaws, weed trimmers, fans, blowers, drills, impacts, mitre saws, saw stands, circular saws, cutoffs, jigsaws, reciprocating saws, shop vacs, hand vacs, jobsite speakers, stools, lights, worm saws, two kinds of sanders, jackets, and a ton of batteries and chargers.

He purchased a drywall cutting tool last year from Amazon that quit working the second time he used it. No problem, we assumed, contact DeWalt and use their much touted warranty. The good news, yes it's under warranty. The bad news, it will cost us, the consumer, $69 plus shipping to get this tool fixed under their so called "warranty".

The tool only cost $87 brand new last year on sale through Amazon. How much is DeWalt going to charge me if my expensive Mitre Saw fails? I expected…

Horrible customer service. No one responds or reaches out in any way just a maze of people passing the buck. I have been in the trades for 50 years where tool and equipment word of mouth is everything. At this point I have nothing good to say about Dewalt.

Why am I receiving unsolicited emails advertising DeWalt products. This is ai good way to guarantee I will NEVER purchase a DeWalt product.

I purchased a laser from home depot which died after about 10 months and had it replaced but now the replacement died and dewalt doesn't want to honor their 3 years warranty even though 0the product is defective. I contacted customer support and Sherri C was supposed to find a resolution but after sending her the info she asked for she just rudely email me to say she closed the case ticket. Ignorance beyond belief.I just wish I didn't buy all my tools from dewalt since it seems it's not a reputable company I thought it was.

contacted dewalt on getting a warranty replacement on a screwdriver set replacement by e-mail. they returned a email stating a reference number and a order id number stating they are placing a order for a replacement set. after a month and three e-mails it has not been replaced or answered the three e-mails.

Ok for the past 8 yrs I have all DeWalt. I would not buy nothing but DeWalt. Well the last 3 20v drills I bought the batteries are as bad as the never ready batteries. As bad as I hate to say it. to be. Butch Tirner

I purchased a Dewalt Tire Inflator at the end of April 2022. The Tire inflator was defective. I contacted DeWalt in June and was told to return the item and I would be reimbursed. The Tire Inflator was returned via UPS and was delivered at the DeWalt office in Missaussaga (I have the confirmation from UPS).

I am still waiting as of December 7th, 2022, for my reimbursement. I called a few times and early on, was told customer service could NOT find the Work Order I had filled out and could not reimburse me. Then about a month ago, I was given an Open Ticket for a reimbursement request.

I was told someone would contact me by email or someone would call me. Well... No!! I have not received an email or a phone call. Today when I called, I was told the Reimbursement request is WAITING…

Hi there, I returned a Tire Inflator to DeWalt (Mr. V. Soman in Missaussaga) last June and I still have not received my refund. I contacted Mr. Soman two times already and... still no answer (despite his beautiful phone message that he will kindly return our call if we leave our name and number!!). By the way I do have a. confirmation number from UPS to confirm the Tire Inflator was delivered in Missaussaga.

So I am ready to make a complaint at this time. I have waited long enough. Thanks

Regards,

Marlene Martel

Purchased. an electric blower this spring.. From the beginning it's had a terrible charging problem. I use it for about twelve minutes and it is dead. This is unacceptable. I will not encourage anyone to purchase this product. Because of this experience I will no longer purchase any other Dewalt products and I purchase a lot because I do wood work and.

Work on my hot rod. You have lost a long time customer.

) of the support personnel. I was told to direct my question to another company. Is it not reasonable to expect an answer to a simple question from the brand name company. Could they be so busy they have no time to answer a customer’s question?

This level of service could cast doubt about needing support after the purchase. Can you answer the original question. Thanks, Vic

I purchased 40 volt leaf blower and 40 volt weed trimmer. 1st problem the first battery went bad prematurely, the warranty was out when I tried to return it,so I interchanged the 1 good battery between the 2 , next the belt went bad and

lowes where I got them doesn’t Cary weed trimmer head for that weed eater nor do they keep the batteries for any 40 volt which is no longer made. I have 8 20 volt batteries for dewalt tools that I use every day but the 40 volt has got to be a JOKE.

VERY DISSATISFIED WITH 40 volt weed eater and leaf blower. I know they are out of warranty but had to let you know.

End of June 2022 I contacted Dewalt warranty support via email about a 20V XR 1/2" Hogring Impact not having any torque. The tool was about a month old. After sending them the requested information they tell me the impact is out of stock and to contact back in 2-3 weeks.

When I contact them back on July 18th, 2022. On July 21st customer service agent Manuel replies to tell me they are still out of stock and ask if I can use the pin-style anvil version instead of the hogring anvil that I have.

I replied no, my guys need the hogring style. Nearly a month later on August 29th I recontact Dewalt support about fulfilling the warranty claim. On Sept 3rd customer service agent Analyn Olado replies saying they are still out of stock and again asks me if I can use the pin-style anvil version and…

DeWalt tools have went to s*** Ryobi is better than DeWalt at the moment so you guys need to get it together garbage

Called up to get servicing information. They told me to package (I was supposed to watch an instruction video) and send chainsaw back to them. 00 or more. Then they would decide if I misused it. I found out before I incurred the expense that I could take it to any authorized dealer.

Saved me money and apparently the company is so greedy they will squeeze you any way they can.

Absolutely worthless and simply put a pure joke if you have to get your Brand new $500 Dewalt compressor fixed under there "Warranty"!!!!! I own $6700.00 of Dewalt tools, and I am now going to sell them all and Replace with another brand just because they cant stand behind there product.

I bought a Dewalt electric drill as a back up for my 2 battery drills. in 2007 ,and I have used it once a littlte while back and it worked fine. I was using it yesterday and I only ran it for about 1/2 hour and it stopped working there is no power no funny smell it was'nt over heated or hot.

Its a DWD115 3/8 variable speed serial #004145 and again I bought it in 2007 and looks brand new I buy nothing but Dewalt power tools. Can you please tell me what I can do to get this fixed , or suggestions on how to fix it. com

It's been since mid April since 8 filed my claim#475-4414 on ratches that has broke on me I have call 5 times since then every time I call I get a different answer on what's going on Today they tell me that my order was canceled and I would have to wait 5 days for an update I use these tools to make a living it's been almost 4 months and nothing I wish to speak to a supervisor asap

I have ordered a toolset from your company, and paid for it, now I did not receive any confirmation mail or order number, please assist me regarding this matter, if I go on the site where I registered, it show all my details, name and adress and all but no order or purchase.. Regards Ansie Labuschagne 072 827 0376

Purchased a DeWalt air compressor for$910 saw a Craftsman compressor a few days later for$570.These 2 air compressors are identical.I paid $340 for the DeWalt name and the false promise of higher quality.I will never purchase another DeWalt product for as long as I live.

Paid $910for DeWalt compressor, Craftsman compressor$570.These 2 compressors are identical, same pump, electric motor, regulator, tires,tank, gauges, brackets,flywheel, air filter & lines.I paid$340 for the DeWalt name and the false promise of higher quality. I'm so disappointed I will never buy another DeWalt product for the rest of my life. I will also do everything I can to convince everyone I know to do the same.Thanks alot dissatisfied customer.

Paid$910 for model DXCM251compressor just found a Craftsman for $569 .These 2 compressors have identical pumps, gauges, regulator, electric motor, flywheel, tires, air lines,tank, air filter and brackets.I paid$341extra for the DeWalt name &a false promise of higher quality.I am so disappointed,I will never buy another DeWalt product again in my lifetime.I will do everything in my power to convince everyone I know to do the same.Thanks alot.

Their expensive weed whacker 60 volt is worthless. I purchased one a few months - it will not hold trimmer string even if installed per their instructions. Called extended warrant people - per them it is still under warranty - warranty dept wanted me to take it to an authirized repair shop over 60 miles away one way.

Cutting head on Dewalt weed whacket is a joke. I purchased a trimmer last fall (still under warranty. Phoned warranty dept- on hold about 40 minutes - had to phone twice. I was told I had to take to authorized service center - nearest over 45 miles away.

No resolution - regret buying this product. I own many Dewalt products - all others very satisfactory except their electric lawn mower. Luckily it broke wuickly and I took it back in time to get a refund. I will trash this new weed whacket and purchase another brand.

You people advertise free tools and such and i have been filling out everything that you send and post i have have bought a lot from you people and don't get nothing what is up with that cause i am ready to stop buying from you

Purchased A12 inch dewalt battery chainsaw. Model Dccs620 several months ago to use on smaller trimming on ranch . Only used a few times and it just died . Will not work . Spent almost three hours dealing with non caring customer service people about sending in for repairs . Still no help .

Have thrown worthless dewalt product in trash and going into town to purchase a Stilh like I should have in the beginning!!!!

The most important thing I look for when I invest in anything is ."Do they have good customer service?" My experience today was infuriating. Why? Because, like most of us, I don't have time to be jerked around by a company who can't pay for reps to support their customers. And then the one's they do have are so frustrated and inept, most likely because they are NOT trained or paid very well.. I will vote with my feet and never buy another dewalt anything..

Specifically, I called and the call was picked up across the pond with a person who I have empathy for. Again, no training, no understand of the nuance of our speech /problem solving is non-existent. So I asked to be connected to a person in the US. This was after getting crappy advice which I FOLLOWED and then had to call back. Was on…

I wanted the five-in-one hand held multi-tacker for some light upholstery, but it seldom inserts the staples fully, so a hammer blow is needed. It frequently fires out a mis-shapen staple, or will only insert one side of the staple, the other being bent flat against the fabric.

I took it to the local DeWalt/Black and Decker service shop in Edmonton where it was compared to another 5 in 1 to check for defects, but it looked the same. They also found that it did not fire readily.

The product creates more work and frustration for the unfortunate user. It is quite useless. It was a Christmas gift, so I cannot return it!!! I am not a novice when it comes to upholstery, but wanted the protruding "nozzle" for greater accuracy.

I entered a review onto the Home Depot online site; one star, but…

DeWalt has pathetic support.

First, they have a lame chat bot. This thing is so ignorant it should be institionalized. They only thing you can do is leave a message. When I finally did get thru, I was told the charge for downloading PDF manuals of the 20 volt complete set I bought.

After spending close to a thousand dollars they nickel and dime me for a PDF manual. JUST PATHETIC

bought a pair of cutters,dwtht70275. they were the worst cutters ever. the latch keeps closing and they don't cut ver well. other tools i have are great.

I bought a new skill saw at Lowe’s and use it about eight times and I didn’t get warrantyfor didn’t think it would quit working after having it ten months

We bought a promotional drill tool kit which included a battery. We got ready to do the project we bought the kit for and the battery would not charge or work. Tried to return but it was just over 30 days and ace would not let us return or exchange. What a rip off.

They should be selling kits with Batteries that don't work. 00 dollars back. I rate DeWalt a big fat 0

I returned 2 week old tools for a replacement in mid March. It's now October 19th and after over 20 hours on the phone and dozens of emails I still haven't received my tools or a refund!

I have a dewalt table saw in the shop that when I brought it in for repair was only two months old. I about blew a cork when they said it would be five to eight weeks for them to even look at it.

As of today 9/30/21, marks a full eight weeks and the person who took my call said they have no idea on the time line for repair. If this continues to be the normal I'll never have another dewalt tool in my shop.

After only having my Dewalt 4-1/2" 11amp Angle Grinder one month it made a pop noised smoked and stopped running. I submitted the grinder to their warranty department (Stanley Black & Decker, Eden Prairie MN) for repair on 7/21/21. Just found out today 9/22/21 that Dewalt will not honor their warranty.

I was told I must of done something to the grinder, like running it when is was going bad. All I was cutting was one of those hollow plastic fake rocks. Maybe an 1/8" thick plastic, when it popped and stopped working, but I guess that was to much for this grinder to handle.

When I asked to speak to a manager, I was told he was in the office. I asked if I could be transferred to his voice mail and was told he doesn't have voice mail. Hard to believe he doesn't have voice mail. So, this is…

DeWALT has a large number of tools that *could* use the same battery system.

However, in an apparent effort to increase sales of batteries, and chargers for batteries, DeWALT continues to make tools *just a little bit different* so the same batteries cannot be used across different platforms. This cannot be due to advances in technology or different platform requirements.

They've lost another customer and I'm returning a tool today because it won't accept one of the many different DeWALT batteries that I have. My choice is to invest in yet a fourth system, or return the product.

Their 7A DWD110 drill kept failing on me (switch dying every couple years), so this time I bought the double priced 8A DWD112. First time using it to remove bolts, the chuck unscrewed. Come to find out there is no screw to hold the chuck to the spindle. Nothing to stop the chuck from doing this. Why make a high-torque reversible drill that can’t reliably be used in reverse? Stupid greed, because it’s cheaper that way.

Customer service is outsourced to India. Email support is outsourced to China. Dewalt used to be a good product. Now it all hot steaming garbage.

Screw Dewalt.

Not working armchair@switch not working

I bought the 30 pc. Screwdriver bit set today in Wichita. A 90 mile round trip. , I discovered none of the bits would fit into the magnetic holder. When I went to Customer Service, and explained everything in great detail to what I assume was a computer, I was sent to another site where it wanted me to give my credit card info and a bunch of other crap.

All I want is a replacement magnetic holder. Nothing else.

Dear Sirs I write to you after trying to unsuccessfully to buy two of your products from what I now call an unscrupulous company based in China, I believe. 33 Australian. I have long coveted these two tools and was so surprised and happy when I saw this ad with free postage.

I have many of your tools here in Australia in my home workshop and thought these would be a great asset. I have attached a copy the order for your information. Lucky for me I purchased through PayPal. Why you may ask?

This company who purports to be selling genuine DeWalt…

Bought two dealt mowers. Both broke in less than two seasons. Paid to have mowers repaired. Mowers both broke again within a month of being used again. Promised replacement mowers by a customer service rep and a customer service supervisor.

Now a supervisor will not take or return my calls. Cannot get anyone from management to contact me ir get forwarded to a manager

I purchased a compressor that is a Dewalt and every since the day I bought it it has thrown breakers. I had to have the unit delivered due to weight and my ability to move it that is why I bought a dewalt because of the quality.

I had been emailing someone named Arnold who I had explained all this to who asked me to get a copy of the reciept take all these pictures and email them to him so I did and he sent me a form letter back saying I cant help you we dont make this product call MAT industries.

I email him back and tell him my compressor says dewalt why doesnt he email MAT and find me a resolution, he sends me the same form letter back as before so I try to contact MAT industries and I call 3 times one day and was on hold the first time for 45 minutes the second and third time both…

I bought a Dewalt cordless weed eater DCST970 in October 2020 and used it for 15 minutes twice(that’s how long the 6ah battery lasted. I used it for 15 minutes in April 2021 then it quit working. Milne Repair in Pasco, Wa.

Sent it in for repair 4/7/21 and I have heard nothing. Repair tag #78555. I am very disappointed in this DeWalt product and the repair service of Dewalt. I have about $500 invested in trimmer and batteries with nothing to show for it.

I need it repaired or a new trimmer, the weeds are getting deep.

I bought your electric pressure washer from home depot in Clarksville Tn. Only to drive home to discover the wand was missing. Store rep was very rude and unhelpful. Told me to return the whole pkg because if a missing crucial part.

I am alone and have back trouble. This was negligent on the store. I do not have the luxury if making numerous trips for an item that could just be shipped to me. I was soooo disappointed. Please help. I just need the wand

Just purchased 172 piece DeWalt mechanic tool set. Didn't even use it yet when I open it up sockets fall out of the placement places where they're supposed to be. And you know one is going to fall out to a place where I can't get it and lose it forever

The majority of my tools are DEWALT, I have recently had an incident where the 54VXR battery caught fire and exploded, nothing I could do to avoid this happening. I have a film of the incident taking place. I was at a customer’s premises, my vehicle and labourer were close by, fortunately there was no serious damage or injury.

How can such a considerable H&S risk continue to be acceptable? I am extremely reluctant to continue to use the brand yet have already invested lots of money in tools. Please advise how you intend to deal with this dangerous issue?

00 because we believed this store represented u an ur tools but of course a $100 dollars means little or nothing to u here is that information do what u wish with it ive been a admit supporter of ur product an used only ur products for alot of years signed up to be a insider an many other things dealing with Dewalt tools an have yet to hear a word an probably won't on this in my line of work Dewalt tools have never let me down now the name rips me an my lady off.

Thank u for ur time respectfully William s Bookheimer

My DeWalt DCF887B cordless impact driver is 15 months old. The slip chuck will no longer hold a drill bit. I am a residential DIYer. " Otherwise, I pay the $87 on a tool I purchased new for $69. The warranty is not lifetime I can assure you, and not even 3 years as their website says it is.

The warranty claim is handled by a third party called ServicNet, not DeWalt.

So I’ve been buying all different dewalt cordless and mains powered tool since I left school, so like for the last 25 year. Is it me or can dewalt not make a Chuck that actually holds the screw driver holder.

How many times have I wanted and other people make it aware to dewalt that there Chuck needs looking at & how many other people have lost driver holders down cavity’s etc. Now I never complain but I chipped a shower tray today only because of the bloody s*** Chuck.

I always buy the metal Chuck driver as it seems stronger & 5 amp battery . I’m sticking with dewalt as I still think it’s a great make but surly I’m not the only one that thinks the Chuck needs looking at.

My son bought a 6 piece tool set last August and has had problem after problem with it. It's had to go in for repair 4 times and he has been out of pocket as he has been unable to take work on as his tool was broken.

The customer service has been shocking over it and they have refused to compensate loss of earnings even though he has been told by the tool agent at tool station it wasn't fit for purpose. He would not recommend DeWalt tools to anyone

I have a DCS355 Multi tool , stopped working. I signed up for three year registration. Cannot get response from DEwalt just an automatic email saying they are Stanley Black and Decker now! No telephone help, no online help. This is the third tool I have had problems with.

A very fancy web site but zero help for my problem. Cannot even locate local service agents.