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D-link

2.3
7 complaints

Address

17595 Mt. Herrmann Street, Fountain Valley, CA 92708

Complaints

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R. Wilson

Feb 4, 2020

My dlink failed after 4 years.

I contacted dlink for help and they said they no longer support my webcam.

This is way I give it 1 star.

I hate companies that do not support their products.

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DEBRA CARMODY

Sep 6, 2019

Purchased camera 2132L and never worked from day one.

Had to call in several times for some added link to get it to work. several calls later now that warrantee is up they want to charge me for call. what should have happened was I should have received a new camera but they kept band aiding me. now they want to charge me when I call in Horrible product. since then I have purchased a nest product oh and have had to call then zero times...… consumers beware of dlink they suck...…..go with Nest. for cameras.

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Oliver

Apr 1, 2019

Held for over an hour see the attached got nowhere!

15 min between instruction deleted requests shocking treatment a complete waste of my time it was like waiting for the dead.

I will never buy D-Link again shocking service no apology no being told too busy come back later which would have been fine just ignorance of behavior from DPH-ChristinePascua .

>> 2019-04-01 11:24:42 DPH-ChristinePascua: Welcome to D-Link Live Chat Support!

How can we assist you today? >> 2019-04-01 11:25:46 DPH-ChristinePascua: May I know which country are you from? and can I have your phone number for reference? << 2019-04-01 11:25:48 Oliver: Hi having problems with my wifi today Troubleshooter on w10 says my firmware maybe the problem but I see no update from 2014 << 2019-04-01 11:25:54 Oliver: Thailand >>…

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D Hung

Nov 16, 2016

Beware - buying D-Link products on eBay-USA, Canadian customers.

I bought this new D-Link Komfy on eBay-USA in the end of September, 2016, found out few days later D-Link announcing the discontinuation of its Komfy Switch/Camera (201S) and support after December 30th, 2016.

Refunds will be available to customers who can show proof of purchase.

I contacted D-Link both US customer support and Canadian customer support, according to the D-Link US customer support "eBay is not an authorized D-Link reseller" no refund for Canadian customer bought the Komfy from eBay.

I will never buy D-Link product again.

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Lee

Oct 27, 2016

Poor unresponsive support.

2 weeks in obtaining an RMA.

20+ minutes on hold after punching dozen buttons in during "recently has changed" menu.

Followed by another 20 mins with a dull individual with thick accent.

Followed by half a dozen emails.

How many stars is it worth ?

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Tom

Feb 15, 2016

I had a D-link router in my home a few years ago.

It was cheap and you could tell it, I had to reset the router constantly and the signal strength was not that great.

Of all the complaints you could have about a wireless modem or router, you do not want reliability to be one of them.

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Anonymous

Apr 15, 2015

I have been using Dlink since more than 2 year now.

It is benchmark wireless performance, unrivalled value for money, smart, cohesive design with intrusive setup and stylish UI.

D-Link deserves a pat on the back for doing a good job in terms of the overall performance.

It has clean lines, simple, useful control and snappy operation.

I give it a 4/5 rating for the overall performance.

They give a hassle free set up at your doorstep if you plan to go in for it.