Currys PC World

I paid for a washer in the Curryspc world Glasgow store on Finneston Road. That was on 17 July 2019. I set up delivery on 1 August and then was told the unit could not be delivered because the delivery van could not find a place to park! How is that my problem? Is this the first ever delivery to Glasgow city? 75% of the city lives in homes with NO designated parking. Bring someone to babysit the van when the delivery, connection, and haul off are being done! I CANNOT EVEN IMAGINE THAT NO PLACE TO PARK IS A LEGITIMATE EXCUSE FOR NO DELIVERY!!!

I was told on their site that it would take 3 days for someone to get a hold of me. IT HAS BEEN ALMOST 6 DAYS AND NO ONE HAS EVEN ACKNOWLEDGED MY EMAIL!!!!!!!! How in God's name do I get a hold of this company?

CSUP5102779CR

Concerning a tv at currypcworld Halifax I need to speak to someone by phone or email 07807518756 if no reply I will go further even put it in the papers the service is not good at this store ive been upset.

Dear Sir,

I have been a loyal customer for many years until now.

I needed to purchase a copy of windows 10 pro on a USB, you can get these for $28 online but probably not legitimate. I looked on your web site and found your trowbridge store had 2 available.

I drove 10 miles to trowbridge, when i arrived i found the sales box, took it to the counter and the sales person called the warehouse, they did not have any, so there appears to be a stock control issue there. i asked if they could call the chippenham store to see if they had stock but they simply looked online (perhaps they don't have it either?, they did not call) I drove 10 miles home.

I then purchased an online license from your online store but had to call for support, I gave up waiting...

Most importantly, whilst I was in…

Delivery of a new fridge freezer was on time and I like it. However; since it is a built in fridge freezer, I paid the extra 90£ for the installment. The fridge wooden door was fitted but it needed shortening to be able to fit the freezer wooden door. The engineer said that I have to get a carpenter as he is not allowed. Now I have to look for a carpenter and pay him extra and until then, every time I need to use the freezer I have to open both the fridge and the freezer.

So the job was not completed. It would have been better for me to get a carpenter in the first place and pay him the 90£ and get the job completed.

Fawzy younis Flat 2- 505 Warwick Road - B91 1AN Solihull UK B91 1AN

Customer no. 91796314 Date of receipt 06 January 2019 Order no. CUR1960012771 Order date 06 January 2019…

I visited your store in Cribbs Causway recently to buy an item I needed help to choose. After waiting fir half an hour I managed to be noticed by a middle management, middle aged man. He told me that there were five other people waiting before me.

Whilst I can understand that the store is short staffed. I think that his approach could have been friendly and apologize for the delay. He then went off to "hug" a young female staff member. I left the store with out the purchases I intended and spent at least 25 mins trying to leave the car park.

As you can Imagine I was not happy with this visit and have resolved never to go to that store again.

I purchased windows 7 pro from PC World. It took several days to get it downloaded and than uploaded onto my computer. Once installed I had no internet connection. No wireless adapter. I have asked for help at least three times now with no response. I managed to download an Ethernet software program so no I have internet via cable. I need the wireless adapter. I don’t know how to resolve this issue without buying another windows 7 installation disk. (Not from PCWorld)

L. Stephenson

we brought a Humax freesat box from PC World. At that time we got the extended warranty and we were told any problems just bring the box in and PC world would replace it. NOT repair. My husband is in the Merchant Navy and away for 3 weeks at a time so he installed the box 3 weeks ago just before he went back to sea.

I could watch the TV but could not record a programme while watching a different programme even though this was part of the package we brought and every so often the box would freeze. As it had been brought on my husbands card I waited until he came home as we had not been told there was a time limit.

When we did take the box in to be replaced, we were informed that only a repair was available even with the extended warranty and the fact that I would be without any television…

2018 (E - Receipt for the order attached). Fridge was delivered couple of days later. 2018. Which was fine by us. We also booked laundry install for washing machine for extra £25 along with the product support for both the items on top of our cost for the products. 2018.

At the due time the machine was installed and also tested by the delivery person to check it was working fine. After the machine being installed we noticed leak from our under sink pipe. Please note the sink and machine are next to each other.

Also bear in mind we have just moved in to a new build property. So everything including all the plumbing is brand new. So there is NO way that there was problem with the pipes from before.

Also there was no leak whatsoever before the machine was installed. Straight after the…

1 license expiry. Of course, I contacted Microsoft who took remote access and confirmed that my license key was valid but there was a volume licensing problem. They advised that I go back to my supplier, namely PC World. After several days of emailing, I of course got nowhere, although they did confirm that all licenses are lifetime.

Their Technical support suggested that I pay them £50 to do a factory reset of my laptop. Yes, a sledge hammer to crack a nut. This advise is the last method to choose but it does earn them £50 for something that you could do yourself if at all necessary.

Being qualified in IT and therefore very literate, I sent many Host script files taken off my laptop showing the volume license issue, but they ignored, probably because they are totally ignorant or…

My son and I went today to purchase a Microsoft surface pro at your Trowbridge store. A young lady employee of yours was helping us. A second colleague of yours 'Dave' ended up assisting. Dave was quite 'opinionated' is probably the best I can describe.

The information label stated that the pen was included. Dave said no it's not, I no it says that but it's not. We asked the young lady to show us the Mac book, at which point I asked what do you think, she said personally I have the Mac book and they are very good.

Dave rejoined us and disagreed, the young lady said oh I think they are quite. Now here is the thing, Dave said that's because you are stupid, to your young employee. That is why women in the work place do not receive equal rights.

No need to say I chose not to purchase. David…

I bought a curry's essentials dishwasher on 24/10/15 and a couple of months ago noticed rust on the bottom inside near where the salt is put in. I dug out my receipt, which took me a couple of weeks of going through paperwork, but I contacted them and an engineer visited. His words were that it looked like a manufacturing fault and there was nothing he could do but he took pictures and would send a report. I did not hear anything back and had to contact them and was told nothing could be done. As salt must have been dropped in it.

I went to the store in Trowbridge where I purchased it armed with the receipt. I was told by manager that as it was a Saturday he would not be able to contact anyone but he would on Monday and call me he never did. I ended up calling and was told it was still…

Bought a washing machine on line Thursday and this was meant to be delivered on Friday but they didn't although I did receive a call after 1900 apologizing and saying it would be delivered the following day(Saturday). Bare in mind I took a day off work Friday to wait on this delivery.

Come Saturday been at home waiting on this delivery, was told they would deliver in the morning but they haven't shown up. My son had a swimming lesson today at midday but I didn't take him because I was waiting on the delivery. Seeing as I've been in doors for one and a half days I decided to call them to find out ways happening. Was told they didn't book it in and now my new delivery date is Monday. Am more than pissed.

Have always bought everything from Pc world but now I don't advice anyone to buy…

I bought a fridge freezer from there and then I tried to buy a cooker on the day of the delivery. Didn't hear anything after calling the Curry's PC World customer service number, so I decided to chase the order then the delivery driver or whoever decided to call me. Guess it was the driver who called and said..We have got ur cooker on our van and said the fitter hasn't turned in but we have us cooker on van we can drop it off at my residence I told them not possible as I only had a studio flat.

No sooner had they called me the shop guy said could only be fitted in the next couple weeks. This was my second day waiting as I'm disabled well waiting waiting so I ring up and they tell me. That they tried calling but my phone was dead. My phone is never dead as I have doctor's hospitals. I…

Abdul from the Canary Wharf Store was a terrible sales person, very rude, aggressive, seriously if you don't like your job find something else to do but don't be rude to customers that go and pay money for a product. The manager at this store was also very inefficient, doesn't know how to handle the situation, what is the point to have a manager on store? Terrible service!

Ordered oven 26th Dec. Wasn't advised it wasn't in stock. Still waiting on 30th Jan. Waited in 3 times for delivery, one time it wasn't on the van and one time they didn't turn up and today rang to say they still weren't coming as no stock!

Call centre takes ages to get through and costs! Manager has not rang me back despite 3 chase up calls from me. My kitchen gets fitted on Monday with no oven! The customer service is a joke! Currys also refuse to give me a gesture of goodwill for stress and inconvenience until the order has been delivered!

I bought a TV in Currys/PC World, in Novemeber 2015. Recently the television has become faulty. I took it to Currys/PC World to get the TV repaired. When the TV returned to me after the repair, the same problem occurred.

According to the Consumer Rights Act 2015, if I am outside the 30 days to reject, the retailer has one attempt to repair the faulty goods, and if the repair fails, then I am entitled to a replacement or a repair. I have been back to Currys/PC World on numerous occasions, explaining my rights and the Consumer Rights Act 2015, and they are refusing to give me a replacement or a refund.

I ordered a America fridge freezer from store in chesterfield curry/pcworld cost £999 had item delivery week later. To get this item in they took doors of the America fridge freezer and only after they left they never put all the screws back into item they fell on floor.

Nightmare to get it sorted once they have your money they aren't interested in helping you. I have been on phone so many times waiting for 35mins at a time and got a phone bill to prove this is why I am wanting them to pay for this i was buying a fridge freezer for £999 not £1049.

All this waiting about and messing up my time with work i am complaining and won't ever buy from pc world again as they after sales is disgusting very disappointed with the service i have received.

I bought a tv in Novemember 2015, the TV has been faulty recently, and I bought it into store to get it repaired. When I got the TV back, the same problem occurred. According to the consumer rights act 2015, if I am outside the 30 days right to reject, the retailer has one attempt to repair the problem, and if the repair is unsuccessful, I am entitled to a replacement or a refund.

I have been back to Currys/PC World on a number of occasions, explaining the consumer rights act 2015 and they are refusing to give me a refund or a replacement.

Order worth £300 for delivery 26th Jan. Good communication early saying delivery would be 5.39-6.39pm. I'm on crutches at present I hobbled out to ensure the gate was unlocked and no obstacles delivery pre slot time all fine and I waited in. At 6.38pmtext to say tried to deliver no one in. Photo of a door for 7a/7b/c not 7d. There was a very clear note o. The door saying Flat D through gate. But it was raining and the driver obviously took no time to read it.

As he'd just text, hobbled out on crutches, no sign of driver. Looked for Dpd and curry number to get him back. Very difficult to find a Currys number. Impossible for Dpd. Ring Currys. 16 mins on hold. Adam nice enough given I was angry and did a good job but couldn't physically do anything as it was passed 5pm. All could do was…

I wished to speak to the local store but had to go through customer services which was costly and I couldn't get through. I had to hang up eventually because of the cost of waiting for an agent. In the store there was no negotiation on price even with matching item being sold cheaper elsewhere, and working for NHS and being entitled to 5% off gift card.

Disappointed with Currys PC World poor customer care.

Not even a year old and has stopped working, the lock button does not do anything. Took to Currys as that is where we bought it, they said have to contact samsung for repair/replace - the staff at currys were good enough to phone samsung for date so as engineer can access the hob, an hour later we still have not received a single date or time for engineer to even look at it, this is our means of cooking and how on earth can this behaviour be acceptable?

Same style hob is still in currys for sale, the best outcome I would of expected is to give us a straight over swap or next day man to come and inspect it! We have always gone for samsung and as to now have had no problems. - will definitely think twice after the way samsung have behaved on the phone to the currys team! Unhappy and annoyed…

My television wont switch on, the red Standby Light is on and when you press the On button on the TV a green light flashes for about ten seconds then goes off, and the Tv stays off, we bought the Tv from Currys in Bolton approx 2 years ago with no additional warranty.

New American style fridge freezer ordered and paid for, delivery agreed for 31st March 2015. Delivery turns up and the "agency driver and assistant" say that they have to remove the packaging to get it in the house, but if they do that I have to accept any damage they cause to the item???

and fail to tell you pertinent details. In fact at the store, where I went to voice my complaint they said that is not a policy that they are aware of. So the delivery was taken away without my say so, and we are left without our £1200 investment unless we accept this method on uncaring delivery! absolutely anything.

they simply do not care !

Id like to share a story with you. Last February 2014, a PC Know How truck crashed in to my building costing thousands of pounds of damage and loss of business. All was taken care of by insurance companys for the repairs.

No word from Curry to say sorry or any compinsation. we have the what ever happens policy and later that month our laptop was damaged. It has now been bank and forth for repair with the same two faults. Its still not and this is one year on.

They have had it four times and tryed remotely. In my area they one pick up once a week, so this has been a slow process. I have been trying to get it collected again for two weeks and they keep canceling.

I pay for the what ever happens policy and I lost business because of the truck. Im fed up waiting for Currys Pc World to fix…