Cuisinart

I brought my Daughter a coffee / kerid combo and it runs awful. I don't have a box to return it and my sales slips burn in a Fire. I am at my witts end and cannot afford a nother one for them. Please help me out.

I have been a fan of Cuisinart home coffee makers for a long time. They have been in my life fir as long as I can remember. I have always owned them. My last one was way too big as I was downsizing from a 5-bedroom 3,000 sq. foot home to a 2-bedroom condo. I needed just a simple machine that makes and keeps coffee hot. My friend who helped me move bought me a new small one as a housewarming present.

To my surprise the heating element on the bottom of the machine didn’t work. I called Cuisinart and they said cut the cord, send a picture and they would replace the unit within 5 – 7 business days. This was back in early February of 2022. Today is March 27th 2023. I still haven’t received my replacement coffee maker. The “MANAGER” naked Kirby said, we see you were to get a replacement back in…

Received a Cuisinart air fryer toaster oven model number toa55wm for Christmas.. have been using it daily and nothing but issues with it keeping a steady temperature.. very disappointed expected better quality from a Cuisinart product... I even joined a group on Facebook to talks about their Cuisinart toaster oven / air fryers and everybody says the temperature is off by at least 50°...

My oven will jump from 300 to 400° in a matter of seconds very very disappointed done with Cuisinart

Your web site is lousy. Unable to register Christmas gift. Site would not recognize photo and dropdown menu does not have a selection for a gift. Hope your products are better than your web site and customer service. Customer service rep.

not able to register products. Advised that I go back to web page and try again. Big help.

FOOD PROCESSOR BLADE RECALL ... Called Cuisinart and filed my food processor with them. They were very nice. Next day i received the email conformation with the tracking number of my new blade. I checked the tracking information. Everything was in order and correct. Two days after filing i checked the tracking information again. The delivery address was changed by Cuisinart to a place in Sandra, Ca USA. The package was delivered there, rejected and sent back to Cuisinart. Great SCAM on Cuisinart's part. I tried call Cuisinart 3 times, left on hold for 1 1/2, never talked to anyone. They have my phone number on file and blocked it from being picked up. Another great SCAM by Cuisinart.

This is why i see so many complaints of people not getting their parts delivered.

I initially had a warrenty replace of my device initiated by cusinart customer service via email until they quit responding after telling me they were sending a TOA-70 unit for replacement. I called the customer service number when I no longer heard back via email for 5 days and was forwarded to a customer service representative named Valerie at 302865575 on 7/12/22.

This representative was incredibly rude and expressed her annoyance with her job via her attitude and tone as well as sighing/blowing heavily into the phone. I was then informed the customer service rep I contacted via email placed no notes in the system and incorrectly offered me a different/improved air fryer replacement due to the lack of availability of the product I currently owned.

Overall I was no longer contacted…

I made an order with Cuisinart on December 9, 2021. The product was not as I expected, so I followed all of the proper channels to return the item in its original, unused condition on December 17, 2021. Cuisinart took delivery of the item on December 23, 2021 (Vera acccepted it).

Since then, I have attempted multiple times to secure my refund. I have sent many emails, and also wrote to Conair Corporate Offices, to no avail. I keep getting different policy information of a few weeks, then 30 days, then 30 weekdays. My last inquiry to them was February 23, 2022, where I told them I would be contacting BBB--their response was to forward the information to management, taking one to two weeks. This is a ridiculous time frame!

I have a grind and brew coffee pot. Every year I seem to have an issue with the pot not getting hot or shutting off during a brew cycle. The company gladly replaced the pot free of charge.

However, this time the rep told me it was no longer able to replace pot that I needed proof of purchase and would give me a 20 percent discount on a new pot. No thank you I want a replacement.

I bought Cuisinart so this doesn't happen.. not happy at all. If I need to purchase a new pot it won't be Cuisinart. Im a bit disappointed. Thank you

Purchased cuisinart stainless steel steak knives (6) in February 2020. The handles have a silver finish which started to peel in May. Knives have to be hand washed which I did. After 6 or 7 phone calls and promises of replacing the knives, I have yet to receive anything.

My 1st call was May 30. Told they were out of stock and I told them Ididn't want the same knives because of the finish. After supervisor approval, I was told I would receive a different handle set in 15 to 20 working days.

Every phone call thereafter gave me the same rhetoric. As of yesterday, I was told the knives were being sent and for my trouble, 2 sets will be sent. Will take 30 days. On june 23rd a mailing label was created for UPS and that shipment never happened.

As I stated 6 or 7 phone calls with the same…

00, and has been working fine. just used again and the main top on/off dial timer is cracking (plastic) and no longer works. I called Cuisinart customer service and they told me there is NOT a part available, that I must purchase a new unit. that is crazy.

tect support gives you the run around they have no knowledge about the product. they told me there was no other department i could go too. now im trying to get to headquarters

Toaster oven failed in less than 18 months with less than 50 hours of use. wait. Right now, I am on a 47 min wait to find the status of the promised replacement oven... promised 10-12 days

i purchase a 4 slice toaster no.CPT142 the only problem is the design, there is no tray to remove the crumbs from the toaster.

seral no. the plastic knob broke on/oven timer dial. I spoke to a man named Richard, who told me that someone would get back to me. I am still waiting. I bought this brand because I thought I was buying a quality product.

I just need the plastic knob.

Our coffee maker has totally rusted under the coffeepot. It is very unsightly and the pot always has rust on the bottom of. It. Looks awful.

A 5 month old toaster broke. I called their customer service number and after a long hold it said to submit it with an email. I did that and after a month still no response from them. I am on hold now for over a half hour and still nonresponse. Terrible service.

They say they answer emails within a day - not true.

I purchased model # mp-150c electric fruit and vegetable press (to replace a hand press) for removing seeds, stems & peels in fruits and veggies.

First time I used the finest screen to remove raspberry seeds, it split right on the screen and became useless, pouring seeds right back into my mixture. I call the customer svce # in my manual. It's Canada cuisinart. They don't ship to USA.

Call US customer svce, they cannot find anything for that model #. Have to send further upstream you see if they can access parts. I tell her i know they've got them in Canada, they don't deal with Canada she tells me.

Cuisinart isn't Cuisinart in different countries apparently. And to make things even better, I have to call them back in 3-5 business days ti see if they've found anything! Terrible customer…

I am very disappointed and dissatisfied with my blender. I’ve used my blender and handful of times. I began my vegan journey today put my vegetable in blender jar to blend and blender started smoking. Black like rubber peices came flying from underneath and a horrible burning smell.

So I turned off blender and now it won’t come back on but I can hear a sound m. Like I stated I only used a handful of times and I’m very upset and dissappointed. I have so many cuisinart items and this has never happened

I purchased a Cuisinart TOA-60 Toaster oven, air fryer and convection oven combination and spent a long time on the internet attempting to find a cookbook for this product. I sent an email and received several emails from someone named Amber giving me all wrong information She sent me on websites that didn't have any information on the product.

All information had was toaster ovens, small & large air fryers,etc.

however, absolutely nothing was of any help Please refer to all the emails that went back & forth. Your customer service is the WORST I have ever experienced and have decided NEVER again to purchase another Cuisinart product. What is wrong with your representative simply being honest and telling me there isn't a cookbook for this product instead of sending me to websites that…

We purchased a Cuisinart toaster (4-slice Metal Classic). We returned it 3 times because it toasts on only 1 side. Have been in contact with customer service; they want the model number but there are a couple numbers or letters that we can't make out. They've stopped responding. Junk.

I win a visionary I called because I tried to use the cuisinart it didn't work.I've the company .the company tried to help but it didn't work so I asked about the warranty the company told me it didn't cover parts. I would have to pay to ship the 11cup processer out it .it pretty heavy .I don't I should have to pay for shipping and handling when I have never used this machine it .I'm very upset with the visionary company I will buy them ever.Hi disappointed. Catherine lizotte

I have owned cuisinart products for over 40 years. I own a pro 14 cup food processor as does my daughter. My work bowl cracked and pusher cracked. In other words I needed a new set. My daughter needed a new work bowl set as well.

Let me explain for the 14th plus time. I ordered and paid for two work bowls 2 lids 2 pushers and Two small pushers. This order was placed late November I have since received in early December one pusher that was triangular in shape not related to my food processor. More phone calls made.

Now it is December 6 (we needed these for Christmas baking). I receive one small pusher that may or may not fit I cannot tell it could also fit the triangular pusher I received. Now it is mid December. No communication from cuisinart no deliveries coming so I make my 6th phone…

HI, purchased Cuisinart SS-10 COFFEE maker back on 12/07/2018. purchased thru amazon and filed registry on line. my complaint is not with the coffee maker, love the unit. the "Cuisinart barista reuse able filter" is where my problem lye's. while cleaning it, I slip with the brush and tore the lid off. I used it about 15 times and cleaned it as such. I do like the size of it and the general design but not the way the lid is attached. I believe you have missed your design on that and have not made it durable enough. I have other k kup coffee makers from you and I have 5 smaller such plastic filters with screw on top....I don't have any issues with those.

so, I was wondering if possibly you would send me a new barista filter housing and I promise I will be more careful cleaning it. I…

I have owned 2 Cuisinart coffee pot. I replaced the first one because the hot plate stopped working. Now on my second on I was much more carful. I always put a paper towel behind the lid when I lifted it because the condensation runs down the back.

All of a sudden I started to get rust spots on my counter. Upon further exanimation I find that the bottom has a "LOT" of rust on it.

600 Serial # 50904. The finish on the handle is coming off and this unit is less than a year old. the cooker works well. We use it about once a month. I have stopped purchasing anything from Cuisinart this Christmas.

I was going to purchase a nit for a gift, but I when with an other brand. Please review the enclosed and advise.. 5600 cell

I have used Cuisinart for years and love the product. 5QT Sauté Pan with the lid on, when all the sudden, the lid shattered into a million pieces. I was having a dinner party and had to throw away all the food on the stove and the counter tops on both sides of the stove because very small pieces of glass went everywhere.

I was shocked at what had happened. The picture may look like the glass stayed in tact, but tiny pieces of glass went everywhere.

I have had a standing mixer(model#5m 55c)for many years and I absolutely love it. I have owned other brands and they do not compare. In my opinion Kitchen Aid is overpriced and underpowered. Murphy Richards was great for the price, but my Cuisinart wins hands down! Now for my complaint.

I dropped the dough hook and broke the guard. I ordered a new one on line and it's garbage. Why would you change the design of something that works so well? The new one doesn't pull the dough from the sides of the bowl.

It just sits in the middle and turns. I make bread quite often and have gotten so frustrated with it that I've resorted to using the broken one. It takes less work to clean the dough out of the turning part on top ( I have no idea what it's called) than it does to constantly have to stop…

I purchased a 12 inch skillet Model#M55CW22-30HFB this August and the ceramic middle area turns black and sticks to food no matter if it's pre sprayed or using cannola oil.I am not happy that I paid 16.99 for it and now I must throw it in the garbage. I am very displeased with this skillet. I was going to buy a whole set if your ceramic pans but after this decided not to waste my money.

Stephanie Brown 733 NW 89th Ave Plantation FL, 33325 July 9, 2018

Dear Cuisinart,

I am writing this letter to you as a dissatisfied customer, I first reach out to your Consumer Service on March 24, 2018 for a part I needed for my Cuisinart Power Blend Duet, Model BFP-10CH, I do not have the young lady’s name, she was supposed to send the part we discussed, I gave her my credit card information but I never received the part.

I called back on June 5, 2018 spoke with a young lady whose name I do not have she was very polite, I informed her of the March 24 call, she spoke with her manager and send me SPB-7BK Cutting Assembly bases on what she thought I was describing.

I called back on June 18, 2018 spoke with Kenneth who was also very polite, informed him of the situation, that the lady I…

Stephanie Brown 733 NW 89th Ave Plantation FL, 33325 July 9, 2018

Dear Cuisinart,

I am writing this letter to you as a dissatisfied customer, I first reach out to your Consumer Service on March 24, 2018 for a part I needed for my Cuisinart Power Blend Duet, Model BFP-10CH, I do not have the young lady’s name, she was supposed to send the part we discussed, I gave her my credit card information but I never received the part.

I called back on June 5, 2018 spoke with a young lady whose name I do not have she was very polite, I informed her of the March 24 call, she spoke with her manager and send me SPB-7BK Cutting Assembly bases on what she thought I was describing.

I called back on June 18, 2018 spoke with Kenneth who was also very polite, informed him of the situation, that the lady I…

they were suppose to send me a return slip by e mail which they never did called back a second time and said they would get it out to me. I live in a small condo with this huge box sitting in my living room for weeks.

Today I called again and got a very rude customer service rep was on the phone for a long time I told him I wanted a supervisor he said the he would tell me the same thing. I said I still want to speak to him so after waiting a while he came back on and said I would have to answer some questions first and it would be a while before I could get a supervisor.

I said I never got a return slip and he said that customer service reps don't lie about their don't lie about their service so I guess that means I was lying. I will never buy a Cuisinart product again and if I don't get…

they were suppose to send me a return slip by e mail which they never did called back a second time and said they would get it out to me. I live in a small condo with this huge box sitting in my living room for weeks.

Today I called again and got a very rude customer service rep was on the phone for a long time I told him I wanted a supervisor he said the he would tell me the same thing. I said I still want to speak to him so after waiting a while he came back on and said I would have to answer some questions first and it would be a while before I could get a supervisor.

I said I never got a return slip and he said that customer service reps don't lie about their don't lie about their service so I guess that means I was lying. I will never buy a Cuisinart product again and if I don't get…

I purchased a Cuisinart Griddler Deluxe from Amazon on NOv. 24 2017. On March 21, 2018 less than three months later I noticed both upper and lower plates were peeling. I phoned Cuisinart/Conair (an appropriate name) and was told to send them an email. I took photos and sent them with the email on March 21. I got no response. I contacted Amazon on March 23 and they agerered to replace the entire unti. It should arrive on March 27. I anticipate it will arrive before I get any response from Cuisinart/Conair let alone new plates.

Shoddy product. Shoddy service.

Bought a coffee maker from Bed Bath and Beyound. The machine leaks on multiple occasions. Spiling coffee all over my counters and unto my floor. The water canister fogs up on completion of the water being emptied. i Very disappointed in the product.

I have an old but lovely food processor that I cannot use, because a plastic connector broke off the feed tube pusher assembly. The entire rest of the food process, plus the extra bowl, additional blades, etc., are unusable, because the connectors must click together for the motor to turn on, as a safety feature.

I looked for a replacement part on the web store and found two. One was just like what I had. The other was a different design and requires replacing the bowl, bowl lid and pusher assembly, all of which costs as much as I can buy a new (other brand) food processor online. Thus, I ordered the replacement identical to what I had. (If this new design is for a safety feature, why isn't the old one being recalled? I guess they don't need another recall fiasco. It took the better part…

I ordered a new blade for blender on February 6,2018 told 7-10 business days I called three times and given excuses not shipped out waiting for warehouse last one waiting for UPS. Today feb 16, 2018 UPS tracking picked up Feb 14, 2018 Delivery February 23, 2018 I feel my shipping should be refunded told they can’t do it all have bad attitudes. My order number 9703556146.

I finally called Conn 203-351-9000 her attitude she really didn’t care asked to speak To supervisor held on for over 1 hour as I am writing this still on hold. I purchase all Cuisinart products this really changed my mind!!

It is not the money for shipping it is the principal. Rating my experience 0 I am going to post on Facebook any where I can I am so disappointed because Cuisinart use to a good company Dissatisfied…

This is my 3rd and very last coffee maker of Cuisinart I will ever own. The pot is metal with a top of, in my opinion, poor design. It is virtually impossible to fill the maker with water without excessive spillage, and to hold the pot to decant a cup of coffee.

With the top on to pour just 1 cup requires upwards of 15 seconds which is 10 seconds too long To decant any faster requires one to remove the top or a great deal of spillage occurs. I sense that the designer does NOT use this maker or if they do someone else pours the coffee for them.

A cup of coffee is a cup of coffee using a brand of coffee you are pleased with. Why Cuisinart ? Name recognition and dependability with ease of use and cleaning. This maker with this pot is a L-O-S-E-R. The management should actually use their own…

I have the Cuisinart dc-1200 coffee maker. We really like this unit even though it is a little pricey! The unit started leaking a small amount of water from the bottom. I opened the bottom and there are 2 orange hoses for the water flow of the unit.

One was leaking a little, and when I started to look at it it crumbled on the end. The hose has become very brittle. I removed both hoses and went on line to cuisinart to order these hoses, to my surprise, I ended up calling there customer service, who informed me that these hoses are part of the main unit and can not be bought separately!

To me, this is no more than a SCAM, to rephrase what they said would be, to bad, you have to buy another one!!!!! 00 - tax !!!!!!!! I think that my best option, is to get maybe a MR.

00, and then tell…

I have purchased 2 defective ss-15 coffee makers. Spent $200 and still don’t have a working coffeemaker. I was told I would have a new one in 7-10 days. 15 days later, no replacement. Just another email to check back in 2 to 3 days.

Piece of garbage and that’s exactly where it’s going. Horrible customer service.

Dear Cuisinart management.

This is not really a complaint on your service but on a product that I have. I purchased a grind and brew coffee maker two years ago and love it but it seems to be going to hell. First off I will tell that I bought this coffee maker because it can grind and brew in one stepp.I do make about 4 to 5 pots a day which most people do not however your gringer seems to be having some trouble when starting the coffee maker up.it squeels ansounds like it is going to stop working for about 10 seconds and then levels out.remember that I do clean this unit after every use and dry it off before I make another pot. My question is is it going to hell from to much use and can not handle my needs or is there something wrong with the unit? I would hate to spend another $150.00…

October 27. 2017

My son bought me a kettle, CPK-17 a year ago. Today 10/27/17, I noticed something in the bottom. At first I thought it was rust, but since it is stainless steel, it must not be. It is about 2 inches long and looks like a stain of some time. I really like the kettle, but don't want to use it this way. Please replace it for me. A picture was to dark since it is in the bottom. Sincerely, Mary Gilder 114 McBride Road Fayetteville, Ga, 30215

I ordered a replacement part on July 25th, 2017 for my 9 cup food processor. I was told after several weeks that it was back ordered. After several weeks, I again contacted them via e-mail to see where the part was.

Was told it was still back ordered. Waited 2 more weeks. Emailed again. Was then told the part was in and on its way. Received a new blade. Not even close to the part I had ordered. Called, told that they couldn't replace the part I had ordered because it was not the type of plastic approved and that I would have to order new bowl, pusher, and sleeve. 00.

Why wasn't I told this when I first ordered the part in July? This is a really disappointing occurrence for a well known company. I have several Cuisinart appliances. I always thought that you ran a very high quality…

My Cuisinart coffeemaker, which I've had for less than 2 years, rusted out completely in the bottom of the unit. It has been leaking for a while but didn't know it was that bad. Cuisinart did replace my coffee maker but I had to pay $10 shipping fee to get the replacement. 00.

I complained to Customer Service that it was unreasonable to expect a customer to pay that much to ship a defective unit that nobody can use. I was told it would void my warranty if I didn't return the old unit. Well, guess what?

I never intend to buy another Cuisinart product so I will gladly let if void my warranty. The least they can do is pay to get it back or tell me to throw it away, which is what I will do anyway.

I have a Cuisinart Pro Custom 11tm 11 cup food processor that I have had for three years. It is a Model DLC-8Stx(type 28), serial number 30128y. We just recently waited for six months to receive a replacement for defective stainless steel blades that Cuisinart recalled, so no use of the unit for six month.

Tonight a piece of the base of the work bowl broke off while removing the bowl from the base it. IT WAS NOT DROPPED!!!! One year ago we had to purchase a replacement feed tube sleeve because the connecting tabs broke and the unit would not operate, fifty plus dollars and waiting time for get the new part.

The base of this unit is stamped Made in China. I am concerned about the quality and durability of the plastic materials and I doubt that we are the only users experiencing these…

We purchased a Cuisinart DCC-3000 'Cafetera Coffee On Demand' coffee maker from Bed Bath & Beyond in December of 2015. I had been looking for awhile and this machine seemed a good fit for our lifestyle. The product looked great and seemed easy to use. However after about 3 months after our purchase the clock could not be set/changed. We did not use the automatic timer that much, but it is still an inconvenience not having the option available any more and it was one of the reasons that we considered this model. Any cheap coffee maker has this feature, so I did not think that something like this would fail after such a short period.

Another issue we have with this model is that the coffee does not stay very hot, which surprises us as we never experienced this with any coffee maker. Now not…

We purchased little over a year ago a Cuisinart Premier Coffee Series, 12 cup classic programmable coffeemaker, model DCC-1100BK. It makes great coffee and easy to use with the nice see through sight on number of cups of water to add.

However, we are very frustrated with the glass coffee pot. The pour lip is of very poor design, it dribbles coffee down the side of the glass and in-between the metal band and then eventually onto the hot plate. It does not matter if I pour coffee or water as well as if I poor slow or fast. In all cases the liquid will dribble off the lip of the coffee pot making it a mess to clean up (gets in-between metal band) and also a potential fire hazard. The coffee drips onto the hot plate and burns. We have had to clean the burnt crust off the heater plate. Very…

While I like my HN-70 Cuisinart heavy duty hand mixer, but I am mystified by your beater construction, it's lousy. And you are not alone in this department as I had another brand with the same type beater construction and the same thing happened in both cases.

The one of the beater wires kept coming out of its' hole in the beater stem, I'd put it back in, again and again, until yesterday it actually broke off completely in my cake batter. I know these days, everyone wants things to look sleek and modern, but I believe you can do better than this, throw out the weak wire beaters and go back to the more sturdy, heavier and

wider beaters, they lasted forever and make all connections more secure and long lasting, I'd rather have endurance than esthetics! I haven't even had this one a year,…

i have several cuisinart pieces all with the non stick surface. I enjoy cooking with them and find clean up easy .

however i have a frying pan model#722-28ns (11 inch stainless steel skillet) with the non stick surface and it is pealing. It is not due to scratching or cleaning with abrasives . it starts out as a very small raised bump and then proceeds to get larger and peal.

I believe it is detrimental to me and my family to use this skillet and ingest the pealing coating. I want a replacement skillet ,free of charge. please advise me how to proceed. other than the pealing the pan is in excellent condition.

I have used it 10 or 12 times.

Bought Cuisinart GR-4N 5-in-1 Griddler and I am totally in love with it. It can be used to grill, panini press, full grill, full griddle and half grill/half griddle. The cleaning process is very easy. Take a napkin or a wet wipe and just clean it up.

It doesn't stick like other products. The cooking plates can be washed in the dishwasher like any normal vessel. I use it to make amazing sandwiches for my kids and pack their boxes. They are thrilled daily to eat something new and to see them happy makes me happy.

Thanks to Cuisinart for this product. They have various other products too and I wish to buy few more of rmy kitchen to make life simple and easy by using them.