Credit One

My bill is due on the 11th of the month and I signed in on my app to pay you on the 11th. Yet, you people charged me a late fee. That is not fair. I can’t help when the money gets to you from my bank.

When I get my cards to zero balance, I will close my account. That is not cool with me. Shame on you!

They hold money too long. Even after the clear your payment and their app says you have money available, sometimes they freeze your account

Low life representatives; Rude obnoxious and would not send to a supervisor for resolve. Total lack of care for customer. Create "Anger" that turns into "D"anger. The representative was "aggressive" and muffled his words. Strange people. Strange company management. Too big to fail,

I cancelled based upon my anger created by hostile representatives.

I have been trying to reset my password for my account for the last 7 days. I have called at different times to hear a recording say that their experiencing longer than normal wait time. My patience is worn out at this point.

Between the calls and getting on-line multiple times every day to absolutely ) results from credit one. Every call turns into being disconnected and every time I get on line to try and reset the password and the statement says if e-mail isn't there in 15 minutes to call this number 1-800-797-4299 and after calling this number it's the same message.

This is the worst customer service I have every dealt with. I lost the password for these account and also for Capital One. I was able to go on-line with Capital One and was able to reset a new password.

I would like to…

Hello, my name is Debra Jones from New Bern North Carolina. I applied for a Credit one about 4 months ago and I really like the card, but I'm gonna pay it off next month, and never use it again, even though it's helping build with my credit, but

I have never seen a company that you cannot make a payment to. I have had the worst time with be your company, and I'm tired of trying to make my payments. I have tryed to set up my online account so making my payments would be pretty simple, but every time I have tryed they kick me out, it tells me that My Information is wrong, when it's not.

I even tryed to do a payment over the phone and they told me that they could not do that. So I don't know what to do, because everything everything that I have is wrong, so I guess my payment won't get paid…

Who taught your executives about customer service and customer courtesy? Was it Bozo the clown? ). Your people have no clue about how to handle a customer problem. All they know how to do well is read your scripted messages and act like robots if asked a question outside the main issue.

The Lord help us if we have two accounts with Credit One. That's like giving a monkey a loaded machine gun. All your people remind me of micro-chipped cyborgs. Get a clue,morons...

November 16 was 90 days and we are going into Febrary 2020 and still no $500 credit,,,Why?? last call was some time in February you should get your money!! Why so long?? Please look into this and advise,,,thanks, Arthur Fuchs

After transferring my Credit One account to a new Credit Card but they’re still billing me $8.25 per month. After having this situation resolved (so I thought) they are still billing me. Also, each rep tells me something different.

I keep getting collection calls from Capital One, there are over 300 now for the last 6 months. AND I do not have an open account with you, the person you are calling, Luana Cooley, (209-588-1173) doesn't live here anymore, hasn't for 9 months (I've sent mail back saying so.)

Also, I sent a Cease and Desist letter on 12/9, yet you are still calling even though you are required to stop within 30 days which is coming up shortly.

If this isn’t stopped by then, my next step is to file with the FTC then BBB posting.

I cannot call you as your phone system requires an account number which, since its someone else, I don't have.

I was checking online to make sure my payment was processed. To my surprise my payment was returned. Upon contacting Capital One to find out why my payment didn't go through I was informed it was because my account was closed.

I assured the woman i was speaking to that my checking account is very much intact and active. She asked me if the bank was BB&T and told her no that my account information I entered when setting up my ACH payment was with SunTrust bank.

She had my correct account number my correct routing number yet Capital One manages to somehow apply my payment to a bank account which I haven't had in some time. The routing number tells what bank its from and my account number tells them where to take the funds from.

How is this my fault ? 00 late fee. This isn't right, I…

I asked for Credit Line increase to $35K and received rejection because: "Credit limit increase is currently not availability because Capital One is evaluating account activity at assigned credit limits."

I have a credit limit with American Express & CITI of $35K, a yearly income of $190K, a credit score of 820, no mortgages/rent on two homes, a 360 Capital Money Market of $114,253.86 (and about to deposit additional $90k within 3 weeks).

I've made numerous calls and nobody can give me a definitive answer as to why my credit line increase was denied. Asked to talk to somebody in the back office (or a computed) that I cant talk to). Response was try again in the future and see what happens.

I spoke to a real person at American Express and received a $5K increase in 24 hours.

I have been…

i am a Walmart card holder you charge me a late fee when you took control of my card now i have never been late and you and Walmart faults now you stolen over 50 dollars from me now i file bankruptcy to steal every dime you think i owe you you took 50 it will cost you everything since your being under hand to me

Sent in two payments both are missing cant get an english speaking person to help through with you guys.i will pay whats owed then done with you

00 to keep it off my credit score i was never notified and i feel like credit one is all about charging people and don't care anything about the consumers only about trying to ruin life's and make money in dirty ways my friend works for government over looking bank loans and making sure banks are good and she said this is worst place and she had credit one also and

got rid of it for same things long time ago stay away from this place seriously tho don't do it no one should charge for something you don't use go to capitol one much much better!!

I am so done with these people. To start they wanted me to pay 25 dollars per card to change my maiden name to my maiden name, I have 8 credit cards and none of them required a fee for name change.

Now I am locked out of my account because their security to text me a code to get into my account takes forever to get it and then they tell you if you don't receive a code to try again so I do and I still can't get into my account.

Next I call customer service and my card is still under my maiden name (because I refuse to pay a fee for a name change) but they have my married name in their system. The lady says you are locked out of your account and must call back in 24 hours.

Why couldn't she take care of it on my first call? On top of everything else they are saying my phone number is not…

horrible customer service, I never get anyone I can talk to without a thick accent, I find it totally upsetting that everyone I speak to is indian of some sor, I never get anything resolved like the distput I have that I am told the card was swiped, since this is an online company and it is impossible to swipe the card I m not paying it, I had corporate call me back a week or so ago and told me I would be transferred to an American party in the corporate office, and

no one will transfer me, I am put on hold for up to half hour with no comeback, I hate this company and will not refer for them, I

The worst service from Carib women i xabt b bothered with. Nasty talk over you ask you fir your full socisl security number ON THE PHONE???? I git so aggravated at the pushy nasty attitude I asked for a supervisor who sounded just like the previous rep who was named Sharon and sounded lije another nasty third world loser. Onsuoting and no class. d. theft and less upset.

These third worldcwomem r as low as you can go.. Maybe cheaper but disgusting with no respect.

I had their master card for about a month but never used.I decided I didn't want to pay their annual fee so I called them and canceled.I was told on the phone that the card was canceled but when I checked shows a balance of 35.00.How is that possible when I never used the card? Please help me to get them to fix this issue.

I called to cancel my card months ago because of the monthly fee. I was told the fee would be waived to keep my account with Credit One. I just finished a complaint with the BBB and saw that there were many complaints about the unscrupulous business practice of this corrupt company. I am going to talk to my clients and anyone else that would make the mistake of applying for this scam. Disgusted with the liars, cheats and thieves that call themselves a legitimate business, CREDIT ONE IS A FRAUD.

Vicki S. James

was sent to outside collection agency as non payment when they refused to take my payments at credit one. refused to reinstate my account when i was making montly payments as promised. even though they made mistakes they refuse to buy back the account and reported to my credit buerau that i refused to pay.

when they refused my payments to begin with. this company is shady after having an account for years they do not make things right. i was in collections for 3 months and not a word from them had to find out when i checked my credit report that they charged my account off and reported false information.

i give them a negative o rating. after hours of speaking with managers they still would not rectify the mess they put me in. the excuse they use is they were not allowed to call me. that…

I was approved and received my Capital One Platinum Card for $300. I even connected to your Capital One App on line. I have a user name and password. Yesterday, when I called the 800 number provided with my credit card, to activate my credit card, Customer Service was terrible.

The representative could not speak fluent in English, it was very difficult to understand her, there was very loud back grown noise. I was informed, she was placing a restriction on my card because she didn't know who I was, and she needed more proof.

I was trssferred to several other representatives whom I could not understand, even asked for a supervisor, but the call was disconnected. Sadly, it took several more phone calls before I could speak to someone that I could understand. She said I had to submit my ID…

my complaint is dealing with your customer service department, some one in that department is continuing to block me from going into my account so that I can see my account, it appears that one of your employees name Ryan if that is her real name is doing something to my account that needs to be checked out need it to be investigated, every time I go in to my account and they send me a verification number and I put it in it doesn't work between 04/11/2019 to 04/14/ 2019 I am unable to get thru and I haven't had that problem lately.

the number that I call is 1-877-825-3242. its not right because you are on the phone and do whatever can do to make someone uncomfortable because you don't like when someone challenge your authority

I have received extremely poor customer service from this company. I have two accounts with this company, however one of my accounts closed without any notification. My account was active, and payments were received before they were due. I attempted to make an additional payment, however my bank assumed it was fraudulent activity, and denied the payment. When I noticed my credit card account did not receive my additional payment, I called immediately. The representative could not offer me any explanation as to why I did not receive a closing letter, she refused to transfer me to the collections department since my card was not closed due to lack of payment. and could not assist me in any other way. She just repeated the same sentence," your account was closed".

My advice to anyone with an…

After my account was closed they feel that they can still charge late fees and interest rates. I had a card with Capital ONE and after an account is closed then the fees stop and it is to be turned over to a collection or just close the account. It is against the law to continue to let the account sit and just collect fees.

99 fee and my Credit One account show I had not made a payment and was charged a $25 late fee. I spoke with the same lady all 3 times, the first time I call she said she could not find a payment and I would have to go to my back and

send Credit One my bank statement so I did and faxed it, I called again to see if she received the fax, she said she had not received the fax and was very dismissive, did not seem to want help me at all.

So I said I would send the fax again and I did. I checked my account today and my payment was showing up but I still had a late charge, so I called again. Same lady and she said that she didn't see any payment and again very dismissive, so I was letting her know that the payment was showing on my account, then she said that as a one time courtesy to me she…

I have been calling over 9 times to Credit one and spoken to 9 different customer Service Reps. I can't log into my accounts, They promise me each time to wait 30 minutes and then log in, Which is a lie.

I have 2 accounts that I paid on time for last 2 years but I am ready to cancel my cards if I can't log in and if your Customer continues to lie to me . ALL I WANT IS TO LOG IN<<<<<<<<<

First of I am the spouse of a disabled vet and this is how credit one treats vets- I have closed my credit card account with your bank due fraudulent charges your company had added to my account. I paid it in full and closed the account on 10/23/2017. Since that day you have marked my account late with the creditor bureau- stated it is still open on my credit report as of 11/3/17 Since then you have called on 10/24, 11/1, 11/9, 11/16 requesting the incorrect information be removed from my credit report and a fax be sent to me stating the account has been closed and there is a zero balance. Again today 11/20 I called spoke with manager Brian for the 3rd time - was assured the fax would be sent, the erroneous marks would be removed from my report and the account would show closed.

This is…

My previous account with credit one bank had been past due, it was handed over to a collection agency. I called credit one to try and pay them directly so that I would be able to re establish credit. The service reps gave me the number to contact the agency who the account was passed to.

The reason I was told is that they could not process my payment because the account is no longer with them. I was told that I could re apply after I handled the bill. I called and handle the entire balance over the phone.

This occurred in January of 2016. I then contacted credit one to try to re open my account. I was told many different stories of which I found none of true. A supervisor came to the call and re assured me that she could see that the account was paid and satisfied.

Then I was told that…

00 iasked for supervisor was told none there. I asked for pres. name was told not allowerd to give out. asked supervisor name was told pres. said don't give out asked for corporate office not allowed to give out I call this customer no service.

I will cancel out my two cards and my wife two cards . this would make a great tv series ala steinfeld. this copany will not last long

I wish there was half a star before the first full one because Credit One company does not even deserve a one star rating. Every other credit card company gives bankruptcy customers a chance to re-establish their credit and after a run around of 3 or 4 phone calls and then me demanding to speak to the supervisor I was told that through the state of Nevada and

their corporation that they don't, can't, and won't approve anyone who has a history with bankruptcy. What kind of crap is that? Besides that I got told 3 different stories on my previous account from 3 different people. Man! I'm so pissed right now.

I was just trying to start over and they wanted to try and make me reliable for something I wasn't.

I closed my Credit One account many months ago. I was going online like clock work to make my payment all of a sudden I cant use the online account. 00 fee just to make a payment. Worst mistake ever getting this card.

My October Credit One bill was due the17th, this is my first bill. I have tried and tried to put my bank info on my account continuously improve or pay that way. Every time I go to log in it says there's a problem with my login info.

I reset my password every time and it still won't let me in. Now I finally called support since my bill was 2 days late and had them do it by phone costing me $10. They have called me 18 times, yes that is 18 times and its only 4 pm about my 2 day late payment.

I tell them every time y'all have already called me. They say I'll put a note on the acct. Upset at this poor operations.

Didn't receive September statement. I called Credit One customer care line on 9-9-16 and spoke with Juan said he needed account number to assist me (didn't have on me). Called again on 9-10-16 (chose the Spanish, this time). Juan answered again but this time didn't ask for my account number. I politely asked him to please resend September bill and if the late payment fee can be waived. Juan had a fit! You think I was asking him to pay all my bills.

I asked him to relax as I was very calm. I said 'Juan its not my fault nor Credit One's fault things happen. He threatened to report my late payment to the Credit Bureaus wow! Who does this grouchy Juan think he is. All I asked is for the late payment fee be waived that's it. He is very unprofessional, rude, hyper, grouchy etc etc. Sounds as…

I received a very unfriendly, disrespectful service in while speaking with Credit One yesterday. Although my complaint was heard by an official who, apparently, was informed by the culprit of my dissatisfaction, I am still not convinced that the matter would be correctly handled and the necessary steps taken.

Why does it take a full day for a check that I deposit into my account to clear? When it was Credit One, they allowed checks to be available immediately. In addition Credit One allowed for 4 non-Credit One ATM withdrawals a month. On the 5th time, they charged a fee. With First National, one cannot use a non-First National ATM without getting charged a $2.50.

Due to this I am forced to drive to the bank just to withdrawal money and oftentimes it is out of the way for me on my daily commute. ATM fees are pure robbery, plain and simple. I highly doubt that it actually costs the bank any money. It's just an excuse for them to take what is yours. I am so fed up with this bank and their policies.

On the 4th of April I went to withdraw money to one of standard Credit One banks ATM. It is the only one which is near to my place I tried 1200 refused, 1000 again it refused, 250 done the same thing.

The following day I went to my local Credit One branch to lodge the complaint and they told me to wait for 5 days that 5 days is finished. So, I waited and then tried call the branch but I haven't get my money yet.

I believe I was a victim of fraud by this bank, taking over 2,500 from me. If I do not get it back soon, I will let the BBB know and the Federal Trade Commission for sure.

Credit one bank is a fraud. I still have at lease three more copies of the message when i told them to cancel the credit one bank card to be canceled the 8-15-2015. They have been sending me statements saying i owe them more and more money each month when i sent them a message to close the credit card account and the cut up in bits and pieces credit card the 8-15-2015.

I had a investment at Credit One Bank and needed money after 2 months. They charged me a penalty fee. I reinvested more and 4 months later my car broke down and I had to get the investment loose to buy another car.

This time they took more for penalty fees, the more I complained the less it helped me, no one was willing to assist me. I even complained to the Credit One corporate headquarters. They said it would take 20 working days, it is more than 60 days and now they don't even answer my emails.

I am thinking to take the case to the newspapers or someone else.

My balance and available credit was showing difference that's why I called the Credit One Bank customer service. He could not explain this properly. Then I told him I wanted to talk someone else at the corporate level. He spoke with a bad attitude and hung up the phone.

I am strongly considering leaving this bank and going somewhere else.

Credit One Bank is easy to get credit cards within a minute. I enjoyed to design my own credit card as per my budget and easy documentation saved my time. I am getting free credit scores and automatic gas rewards for my car services.

I really thank Credit One Bank for well managed services and customer centric approach. If you have a plan to get a credit card, log on Credit One Bank website right away and avail the wonderful benefits with special discounts and cash back offers.

Make a right choice for right financial management plans.