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Continental

2.3
3 complaints

Address

1830 MacMillan Park Dr,, Indian Land, SC, 29707

Customer experienced significant delays in receiving an approved refund for a defective tire under warranty. Despite assurances from the branch manager to be contacted, the customer had to make multiple follow-up calls over several months with no resolution.

Generated 7 days ago

Common Issues

100% (3)
refundapprovedfollow-up calls
100% (3)
would call mefollow-up callsFebruary
100% (3)
guaranteeregisteredpunctured tyre

Complaints

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A.H.HOCKLY

Jun 15, 2019
0

On January 2019 I went to Tonnesen Motors 212, Main Road, Diep River with a punctured tyre I was told could not be repaired. The punctured tyre was purchased from Tonnesens on 25 June 2018 with the guarantee which was 'registered'.. Tax inv. C419720 R 10 320.00. I was subsequently advised by the Branch Manager Mr Carl Swanepoel that a refund had been 'approved ' and that he would call me when I could collect the refund . After I made 2 follow-up calls in February and March I then forgot about the matter - and have still not received a call. Is this the way your Guarantee service should operate ?

A.H.Hockly 021 7945889