CheapTickets

Spoke to customer representative named Joe on 3/14/23 and he was not able to help me use the 3 airline credits amounting to about 2,200 USD. I asked if he could connect to a supervisor and after putting me on hold pretended to be the supervisor.

So in the end I am down 2200 USD and my case was not resolved. Bad service!!!

The agent "ANTONIO DAVID AYALA" and Yolanda Ayala FRAUDULENTLY-PURCHASED THERE OWN PERSONAL PLANE TICKETS FOR THEMSELVES using my (the consumer's) credit card information!!! 40 leaving from Los Angeles to Orlando his confirmation code is MNHPNA. I hope he goes to jail and gets fired. BEWARE!!!

If I could do zero stars I would. I have been discussing the refund for a ticket from my parents. com. The first time I was nice and agreed to them stating they would e-mail. Never received the e-mail. Now, I don't believe anything they say.

I am NEVER purchasing anything from them. " Since it is taking so long to get them to finally talk to the airline, I'm guessing that's just a tactic. So, I don't care if I have to leave them on for over 8 hours.

I'm getting my money back or wasting their and my time.

Airline changed my flight. The change of the flight has totally deprived me one day more in the US and the total flight duration has extended 13 hours more (which is 56% more than the original flight). Airline can always change their flights but I cannot change my planned vacation that easily at work.

So I contacted the customer service via LiveChat at the agency CheapTickets for a refund. But the staff called 'Muskan' only repeated the policy information without truly helping me. As a customer, I think i deserve the right of a full refund, compensation and a sincere explanation of this.

I have been trying to use my $2,364 travel credits for 2 years; Cheaptickets does not allow you to use all 4 credits online and as a result, you have to call them to get them to find and coordinate the trip. Due to an error in their system based on my son's birthday, each agent could not resolve. Three phone calls and over 5 hours of time, I am continue to have to call back as not one person has called me back--even though they confirm my return number and promise to call me back. One week later, I am now having to pay more than $1K than what cost was from my first call had stated. 1.) why does the system not allow for all 4 family member's credits to be used at 1 time so a customer does not have to call you? 2.) why does your company not call back when they commit to?

I work full time…

Very unprofessional my flight got canceled due to weather conditions I was stuck in the airport for days they wouldn’t refund my money which I paid for a protection plan I was on hold for 13 hours on calls talk to a supervisor name jay at 11 am it’s now 11pm no resolution cheap tickets saying their is no refund for a NEVER AGAIN WILL I DO BUSINESS WITH CHEAP TICKETS

The worst service I ever experienced. The only to contact them is by chat and there is no one available. Have to wait hours behind the screen to hope that someone respond to you.

Furthermore, they do not provide the right information. Every agent will provide you a different information. All what I asked for was a cancelation of my ticket ontime. And still did not get any assistance.

I booked a stay at the Hyatt Place in Poughkeepsie, NY for 4 days 12/7-12/11. com website, which directed me to call the hotel Hyatt Place Poughkeepsie directly to reschedule. I did that, spoke to Damian there and he rescheduled my stay.

A day later I found out I had the flu and called to postpone or cancel my stay tilnI was healty and safe to be around during this pandemic period. I was told by CheapTickets that they could not help me, to call the hotel, again.

I did that and the hotel told me I could not make a change with them that I had to call CheapTickets!! WHY THIS RIDICULOUS RUN AROUND WHEN I HAD INSURANCE ON MY STAY!! I am demanding my money back from CheapTickets as they are the original party to FAIL in their responsibility to help me!!

I can be reached at 347 249 9969. I…

com (flying through JetBlue). Due to the COVID pandemic, we could not travel. Cheapticket would not reimburse me my money. Instead they issued me a credit. Now, after hours of being on the phone with them and speaking to four different people, they tell me that JetBlue has the credit.

When I put JetBlue on the other line, Cheapticket refuses to speak with them. I want a refund or a 100% credit without any penalties.

Paid for a tickets for my wife and children and they couldnt travel as covid 19 broke out around the world . now they want to travel again i paid the difference . which happens to be more expensive than going off to buy a new ticket.

all airline has refunded the travel agency 100% of the refund. i want all my refund as a tired of paying into cheap tickets for money that shouldnt be paid . am looking at seeking legal route as am crying to loose such an amount of money. ticket itinery no. 7525714965096.

please help to refund this money

Booked my flight but one of my requests was full so they immediately booked me on a different date. When I caught the mistake I contacted Ted them to reschedule to the dates I needed. 00. I begrudgingly agreed but wasn’t happy after 2 hours of hassle due to their mistake. 00.

I told them to cancel my payment and flights that I would find another carrier and they flat out refused. They said the tickets are non refundable. Worse company I’ve ever dealt with and I will tell everyone I know and social media to never use them. Biggest rip off ever.

It’s costing me more than if I had called the airline myself

We booked a hotel and flights to Alaska. We realized we received a refund from them two weeks before our flight. We went on the website to check what was up because we didn't receive any emails or any updates.

When we checked we saw that the hotel was cancelled out of nowhere so we called their costumer service and they told us that we went online and cancelled our hotel ourselves three days before the refund processed. They treated us like we were stupid basically yelling at us that we were the ones that cancelled the hotel.

However when we called the hotel and they told us that the hotel was actually closed and that they were very sorry. The thing that makes us upset is the fact that they treated us like we were stupid and instead of telling us when the situation happened we found out…

I am writing to you out of complete frustration. I paid for a flight of over $444 to depart on July 29 th. Unfortunately I am unable to take the flight due to a passport issue. I called CheapTickets on July 14, 2021 to speak to a representative.

I gave more than enough notice that I am unable to take this flight and was requesting a credit towards my account so that I could use this towards a flight in the future once my passport issue is resolved. I was told by the representative at that time that they were unable to make any changes to the ticket because these particular airlines (Vueling and Iberia ) prefer to handle their own transactions.

I was directed to give them a call for resolution. Upon doing so I was met with disappointment when the supervisors of these airlines informed me…

********WARNING******* DON’T EVER USE THEM!!! WE PURCHASED TICKETS TO GO SEE MY DYING BROTHER AND PAID FOR INSURANCE!!! MY BROTHER PASSED A MONTH BEFORE WE WERE GOING!!! THEY WOULD NOT REFUND OUR MONEY, BECAUSE ONE OF US DID NOT DIE THAT WAS GOING!!!

THEY SAID THEY WOULD GIVE A VOUCHER MINUS INSURANCE TO USE ON ANY AIRLINE THROUGH CHEAPTICKETS!!! NOW THEY ARE TELLING ME IT HAS TO BE SAME AIRLINES!!! HORRIBLE COMPANY!!! DO NOT USE!!!!!

This is my first time using the service. I booked a flight with cheaptickets for May 3rd leaving LAX and returning on May 3rd to IND, I called when I saw the return date was wrong. I had to wait over 5 hours just to be called back,due to the ticket said returning on May 4th not what I requested after I paid my money.

I called 8 times just to wait to have someone call me back me back 5 hours later and I was still placed on hold for 25 minutes. I explained that I booked a flight for May 3 leaving LAX To return on May 3 to IND, after I put my payment information in it gave me a date of May 4 as a return date.

I 'm very disappointed with Cheap tickets, but I guess that's what you get for using this airline. The representative stated that a Manager will call me in regards to my claim. But…

I booked a trip thru you from eugene to las vegas and the first air line had an issue with the plane which made a 4 hr trip turn into a 10 hr trip. They never compansated me or even discounted the other flight and i almost didnt get married because of all the extra costs it made for me.

I bougth a ticket las August # 7537402223704 i receive a cancellation email from cheapticket due to Airport closures due to covid i try to call cheap tickets to make new flight today April 8/21 we made the new intinerary after 2 1/2 hours on the phone and when is finally all done the agent told me i had to pay $625 dollars diference 325 for flight diference and 300 Royal Jordania charge for penalty so i called the Airline all was good except they didn’t understand why Cheap tickets told me they charge me 300 penalty when i did not cancell a flight due to covid the Airport was closed cheap ticket send me a cancellation email please get back to me regarding this matter to irresponsible with customers

i was promised a refund since August 2020 due to the Corona Virus. I call every week and the statement is always the same. "give it a little more time" my time is running out. I am retired and need the refund

I purchased a non refundable ticket. The restrictions meant I had no control over which airlines were used and what times. I purchased the ticket providing the dates of travel and paid for the ticket. After the purchase, I was advised the flight was not available on the dates I requested.

I purchased the ticket on the promise of those advertised dates. They refused a refund.

I purchased a hotel and flight with CheapTickets for April 1-3, 2020, and the flight was cancelled. I called to know what was the status of my money being returned back to my card. I called at around 7:33am today and spoke to a representative who was rude and refused to give her name.

She kept on talking over me and didn't couldn't convey the proper information. She was not knowledgeable about money return. I asked her to please stop talking and listen so she can address my concern. She stop talking and hung the phone up in my hear.

I called back and spoke to Shelia which was very informative about refunds and the policy. I have never experienced poor customer service over the phone.

well my trip package started off well, until one of my friends could not go that's when everything went crazy. my fault I didn't read where you can not change names, so I purchased another ticket for the new person by phone which was $418 plus tickets, the agent with a name I can't spell are say charged my card for all three tickets total $1,115.

I was heated when I seen this on my card, I call back and ask to speak with a manager, she did correct the problem. Oh wait it don't stop there at least I thought. At the end of our trip I went to the lobby of the hotel to print out the boarding pass for our return trip and the only one came up was for the new one I purchase on the 1/22.

My flight and another friends flight was nowhere. Again I spent over three hours on the phone with a manager…

Dear Expedia

We have just returned from our holiday to Ellaidoo /Maldives and have been left with no option but to make this complaint to you.

1. We arrived at Male to pick up our Seaplane for our transfer. We spent longer in the air than we had been told by ground staff and when we landed we were told it was our stop. We then found that we had been dropped at the Marriott hotel (which is further away from Ellaidoo) and had to wait for a boat. The reason why I booked a seaplane was due to my husband who suffers travel sickness and wanted least time possible on a boat. I do appreciate that even flying direct to Ellaidoo still requires a short boat trip from Pontoon.

2. We then arrived after travelling for 24 hours to the hotel to be informed that we did not have a Water Bungalow. This…

I booked car rental (avis)4/17/19 to Kingston Jamaica and was charged $44 for insurance, that is $11 daily for a mid size suv when I landed and went to Avis, I was told that the insurance was not valid, does npt work in Jamaica and besides there was no suv on file for me I was charged $44 and another $ 35.85 to my credit card my vacation was completely messed up and besides I was there to bury my mom and brother I am asking to be refunded the total amount itinerary # 7427595492735 tele # 9542544952

I only have lived in Florida for less then a year, I have lost over 400 dollars with this company. Due to health issue twice I had to cancel. Both times no refund and no date change. They just taken my money, I am on fix income and family and much needed doctors care is needed.

I have made my flights months in prior. You can not say when illness will happen. So flying was not doctors order for my well being. Once again I need to change the date 5 months in advance. Cheapair says no..... Ms. Greenhow 202-215-1343 cell.

I have a complaint about the manager I spoke to last night according to cheaptickets didn’t get her name but fraud was done on my account and she refused to refund my money that was used and she blame it on my bank and my bank has nothing to do with the fraud .

I want my money back how is she going to penalize me for fraud something I didn’t do and refuse to refund my money that I need to travel for next week!? I need to speak with the ceo so you guys can fix this situation please call me 3109279389 my name is Blanca

they give no refund what so ever even when is is emergency visa or passport problem. fuck them. thousand of dollar lost.

I pay for vacation packages which is a flight and hotel and the hotel cancel my reservation and i called cheaptickets and told them that ,they only refund the hotel but not the flight ,they say for the flight only credit, thats crazy , they are the one cancelled it but they dont want to give the money back, i will not goin to sleep till i get justice! !!!

On May of this year 2018 I bought a Package for me and my wife. in Spirit airlines on May 24 through 28 of the same month. We also made reservation to stay on the Sheraton Hotel in Orlando, Florida and a rent car (Dollar Rent Car) was included in the same package.

We used the TJX Master card as a credit card #1497. When I filled the rental car requirements I bought insurance to cover any accidents or damages. On the last day in Orlando Florida I notice that someone damage the left side driver's mirror on the parking lot at the Sheraton Hotel.

When I arrived at the Orlando airport I reported the damage to an employee, she informed me not to worry because the car was insured. On June 26, 2018 I received a mail from (Viking Billing Service an agency that work for Dollar Rent Car) claiming…

There was a glitch in the system which booked me for the wrong date .... then was proceeded to be told it was my fault and told the information I was given earlier that morning couldnt be found .... This is just downright horrible customer service to be Lied to and kept on hold for twenty mins at a time ...

I am being prevented from seeing my grandmother whom is in the hospital I am going to every outlet possible I can find this has me highly upset and dissapointed with the service I have gotten besides a coporate call from las vegas or arizona !!!!!!!!!!

On October 7, 2015 I purchased tickets thru Cheap Tickets.com for a flight from Pasco Wa. to Hartford Bradly International airport for a flight on November 17, 2015 returning November 22, 2015. The Price for this ticket was $475.18 This was to attend my Mothers 90th Birthday. On November 1st I received a phone call notifying me that my mother had taken ill and was rushed to the emergency room. Waiting further notification from family I made reservations on the 3rd to Fly home on the 4th Changing reservation I was told there was a fee of I believe $230.00 and the $50.00 booking fee would be waived. At that time I was transferred to a Delta employee and further told that a Note was in my file and If I Needed any further changes to just call Delta direct.

Unfortunately due to my Mothers…