Celebrity Cruises

My name is Keisha McKenzie, and I just returned from my vacation on the Celebrity Summit on Oct 21-26.

I have been traveling with Celebrity for a few years now and have enjoyed my trips, have met some wonderful crew members who go above and beyond for me to enjoy my time. But, this years trip was not the best experience for me.

I boarded the ship excited, energized and ready to relax after a 10 months wait for my trip. Unfortunately, my trip started off a bit rocky, my luggage did not make it to my room and I had to chase it down hours later only to discover it was sitting in the lower level of the ship, with no call or communication from anyone alerting me as to where my luggage was located. I had my medication in the bag and need to take it at a certain time. No one cared enough to…

We are booked (reservation number #6386583), last name Takx, November 30 sailing o/b MS Celebrity Silhouette, departing Ft. Lauderdale, Florida. We look forward to our first cruise on a Celebrity ship, we have cruised with other lines before.

We are assigned cabin #6150 at this time. However, that is very close to the elevators and we would respectfully request a cabin not close to the elevator? Please consider moving us to a veranda cabin away from the elevator?

This the response we received after three attempts to get the cabin assignment changed:

Thank you for replying to me in regards to your Celebrity Silhouette sailing.

Although I understand your displeasure with the response, I am empowered to handle this inquiry and have been given the tools necessary to make a decision based…

I really don't have a complaint but some suggestions. Sailed on Celebrity Equinox 9/14-24 and as a disabled traveller, there are a few things that Celebrity should be aware of

1. There is only one grab bar in the shower......there should be another 2. It is difficult for me to get up from a low seat as is so with many disabled travelers. All of the outdoor chairs, lounges etc are too low.....therefore, there is no where for me to sit an enjoy the outdoor pool or other areas. 3. The upholstered chairs in the dining room are terrible. They are made of cloth that is difficult to move on; in order to be comfortable - you have to put a pillow behind your back; you have to be pushed into the table because the chair does jot more on the carpet. 4. The chairs in the theater are very old. When you…

Currently on silhouette in Med celebrating 40th anniversary today.

Firstly trip to Gilbralar beach cancelled storm threat blamed - no storm indicated by weather forecast weather was sunny and 25degrees Today Trip to Piza time changed for 10 passengers no notification so missed coach Tonight flowers ordered for room to celebrate 40th anniversary for 9pm no delivery made - wife in desolate and in fits of tears.

Guest relations have no answer Unacceptable incompetence has ruined 40th anniversary celebrations What will you do to rectify this appalling treatment. We are platinum customers with Cunard and have never experienced such disappointment. An absolute disgrace for a five star company.

Please reply immediately as we have seven more days on the ship Philip Peers

I intentionally booked it this time of year for greater daylight hours. Despite perfect weather captain traveled ENTIRE inside passage AT Night. I Stayed up late and got up early to see part of it without success. I spoke with members of the crew at the coffee bar and they confirmed they traveled it in the dark.

Another Celebrity ship came into Ketchecan after us so perhaps it was cheeper to travel at night for us. Its like going to see a movie and they make you sit in the dark with out turning it on. The next morning I voiced my complaint on board with Nancy Reitenspiess and Bettina at the Guest Relations Office who said they would register my complaint and someone from the company would get back to me when I got home August 2nd(NEVER HAPPENED) There was NOTHING they could or would do…

When we picked up our suitcases at the port, we had to catch a plane and we noticed that one of our suitcases was not rolling correctly. When we got in the taxi we noticed a big CUT on the bottom, big enough to put your hand through.

We were already in the taxi and couldn't go back to place a written complain. I just called Celebrity and they told me that there's NOTHING they can do because I didn't file a claim which it was impossible for us to do at that time. See pictures attached.

We always have recommended Celebrity to our friends and family for your customer service and quality of your ships. We just returned on July 8th. I need an answer from somebody at Celebrity that cares even a little bit. Thank you. Elizabeth Cirocco

May 13 - 20, 2018. Trip to Bermuda If I had not experience what the Aqua Class should be, I would be extremely disappointed. at the thought I spent $1000. extra to experience what I did. 1. I believe it should be stated that all ships treat Aqua Class different.

Why pay for what We experienced. 2. There was no dress code. my first cruise they turned people away with shorts. jeans, tee-shirts , and flip flop casuals. 3. The room just had blue candles not the blue lighting as my previous experience, which made the room special. 4.

The restaurant was as loud and the 10th floor not an intimate quiet environment. as pervious experience. 5. My daughter had taken this trip 2017. Her husband had jeans tee shirt he was turned away. I would not like to think there is two standards one for afro…

I made the above booking in April 2017 I purchased an E-visa on line on Sept 2017 In Oct my travel agent Cruise118 said that Celebrity had advised them that this visa was not valid for this cruise. We had to buy a Tourist Visa at an increase in cost of +-£100 per person

When we checked in at Abu Dhabi I noticed passengers were being allowed to board with E-visas On arrival in Goa the same passengers we allowed to clear immigration on the quayside.

I would like to hear your explanation why those travelling on E-visas were allowed to board ship in Abu Dhabi. Are you going to refund those with Tourist visas the difference in cost +-£100 per passenger?

Yours faithfully Mr R Horrocks

My wife and I, are booked for the 15 night Chile & Argentina cruise leaving Chile on the 8th of December (res 0624581). My wife offered me this as my 70th birthday present (8 December).. We have cruised with celebrity twice before after having been dissatisfied with another cruise line. Now, we are greatly disappointed with the treatment we are receiving from Celebrity.

This arises from your notice of a change of departure port from Valparaiso to San Antonio. As we were looking for a stress free experience, we decided to stay a few days in Santiago and 2 nights in Valparaiso. We were within walking distance to the port. The hotels have all been booked and are non-refundable. Transportation to Valparaisoiwas also booked.

We called Celebrity Customer Service and the agent displayed no…

I went on the excursion listed above, however I got separated from my group and I had to take a Taxi back to the ship. 00 I had to pay to get back to the ship. I stayed at the location where I was for over an hour and no one picked me up.

The tour guide did not tell me someone was going to pick me up, she just said to stay where I was. I have learned since returning to the ship that the tour guide lied to my friends and family about how I would be returned to the ship.

This lady was very unprofessional and she just left me in the City of Nazareth alone. What kind of tour guides do you have leading your excursions.. This lady was awful and I will never take an excursion by Patra again.

Please contact me by email.

I have purchased the dining packages immediately upon embarking on the ship many times on previous cruises, always being told that there are no tables (2 people) available between approximately 6 - 8 pm. Recently I received a marketing email from Celebrity to purchase the dining package 2 months prior to our upcoming cruise and I booked a package hoping to be able to make a reservation in the specific restaurants that my wife and I enjoy.

I found out that I could not make the reservation in the particular restaurants until I embark on the ship. I called Celebrity to file a complaint about this lack of a client satisfaction feature and questioned why would I book this and pay for the package in advance when there was no cost savings and would not be beneficial to my needs.

When I spoke to…

We were lied to and harassed on the boat about a drink package we lead to believe that sodas and water would be clouded that was not the case. Plus we got home and there was an additional 601 dollars on our checking account so now we are severely over drafted in our checking account with no way to by good or drinks so thank you celeberty cruise by the worse vaction of our marriage.

As requested we submitted our feedback by the 27 October and asked to be contacted. To date there has been no follow up with us. I am once again asking for Celebrity to follow up with us otherwise this will be our last cruise with Celebrity. Wannetta Briggs & Jeff Carlisle We provide the following feedback from our 11 day Mediterranean cruise (10-21 October, Celebrity Reflection).

The following staff should be recognized from providing exceptional service and excellent customer relations: Room Service Attendant Oscar and his team, Ensemble Lounge Dario, Barista Jose Alexis and Bar Server Ines, and Sommelier Cajetan. They all scored a big 10 from us.

The port visit to Santorini was not a good experience. While we recognize that Celebrity cannot control other cruise lines or the local…

I bought and paid cabin 3043, for the Suez Canal cruise, onboard Celebrity Constellation, leaving Athens on 2016/11/14. I specifically chose that cabin for being midship and near some traveling partners of us. Today I went to my travel agent to pick up all the documentation (including air tickets, pre paid hotel reservations in Athens and Abu Dhabi, visas, traveling insurance,etc.which always do to double check everything) and was surprised to learn that the system (according to your local agent in Brazil) had changed my cabin and I would now be allocated in cabin 3132 (Aft of the ship).

I can not accept this situation, having been specific when making and paying for the reservation, that I would only travel if midship cabins were available. At that date I chose cabin 3043, from those…

My friends and I booked a singles cruise through Single Cruise.com and we informed the agent that we four had health issues of one had back surgery, two had lung surgery, and I myself had fallen down and broken my kneecap and was on crutches. When we got to the stateroom on the ship there were only two twin beds a twin couch and a trundle bed.

Now we are over 40 with health issues and the stateroom did not meet our needs. We had informed them our health issues and what we would need which was not what we got he had told us the there would be upper berths. when we voiced our complaint to Celebrity Cruise staff at the reservations desk we were told that there was nothing they could do so we had to endure it.

On the third day after my sister had to sleep on the floor I decided to go down…

Travelling around the Oceans and Seas are always exciting and with Celebrity Cruises it is much more fun which I had last weekend. I had a cruise tour with wonderful package and services along with my team. They also have shore excursions, Kids & Teens packages, Lounges,Bars,Clubs,Worldwide wine tour and many more on the menu special designed for customer delight.

The 2-Story Glass Wine Tower, Captain's Club are the special attractions here. Gambling games, games by ship are also added in their entertainment bucket. Walking and explore to the World of entertainment with Celebrity Cruises.