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Carnival Cruises

2.7
31 complaints

Customer complaints reveal significant dissatisfaction with Carnival's refund policies, particularly during emergencies, and poor customer service responsiveness. Additional major issues include unsanitary room conditions (sewage odors, mold), undisclosed facility closures during cruises, and inadequate handling of trip disruptions and passenger injuries.

Common Issues

30% (9)
refundpaymentmoney
25% (8)
customer servicecontactphone
20% (6)
sewagesmellroom
15% (5)
delayedport closedfog
10% (3)
injuredassaultfell

Complaints

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Glenn Allen

Nov 8, 2016

i was aboard the carnival magic it was the worst cruise I have ever taken.

I am not sure ill be taken another carnival cruise ever my wife and i was rudely treated at the casino bar.

Our room stewards were terrible, my cabin had mold growing around the tube and was all over the tub stopper.

The smell of raw sewage 5 of the 7 nights aboard caused us to be ill because of it and all I was offered was strawberries.

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Katy thomas

Nov 3, 2016

The Cloud 9 Spa lies to their customers will not give them documentation on the procedures.

They're given by a so-called doctor that does not give any certification to prove she's a doctor lies through her teeth and charges you $700 for nothing you try to talk to cruise.

They send you to the spa and they run you around and around you spend most of your time being manipulated on the ship going to supposedly free facials and stuff when it's actually just a ploy to get you to spend money in their overpriced Spa.

I go to relax and enjoy myself and now on Carnival Cruise.

Everyone is getting in your pocket dipping in your pocket you cannot relax and have a good time without them wanting more money the food is awful the people that work there are good but they work for nothing customer…

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Kenneth LaVoie

Oct 22, 2016

We recently booked our 5th cruise with Carnival Cruise Lines.

Because we own and manage 3 businesses, we often have to change or cancel our vacation plans, so we always make certain that any plans we make are fully refundable, and what the cutoff date is for a fully refundable cancellation.

We did so with this cruise.

Our plans did change, and so we called on October 19th and spoke to Alexis Green, a customer representative, and asked her to cancel our cruise and issue a refund.

She refused to do so, citing that this cruise we signed up for was a special offer and therefore non-refundable.

We told her that could not be, because we asked about the cancellation policy before we even booked the cruise.

She would not budge, and became disrespectful toward my wife, saying things like,…

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Franklin & Frances Collier

Jan 28, 2016

First I will make a statement; We took a cruse on Carnival Fascination 01/21/2016.

KNOW YOU cant do anything about the very bad weather we had ,the first day we could not dock because of the weather at Freeport.

So the next day we docked at Nass. we could not do any thing there because of the wind.

Also the food at the evening dinner was terrible and cold.

There wasn't much to do on the ship except drink boose which we do not drink.

Now the reason I'm writing is the problem with water in our room.

Friday the 22nd of FEB around 7:30 AM we attempted to take a shower.

Before we could cut off the water the bath room was full of water and ran out on the carpet outside the shower room.

I called the guest care department several times about this problem.

At about 10 AM someone showed up…

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Anonymous

Apr 15, 2015

Carnival Cruise Lines has the best to offer for any kind of vacation.

Numerous ships and itineraries to pick from with extensive selection of onboard amenities and activities and a variety of dining options.

Food is fare in quality and variety.

This was a new ship, very clean and well kept.

Decor was extremely well planned.

Everyone was having a great time!

We had the ocean view deluxe and were surprised on how much space we had.

There was dancing and music all the time.

We thoroughly enjoyed every minute and it was a true value for money.

Carnival Cruise Lines truly know what they are doing when it comes to cruising.

I would highly recommend this to anyone planning to go for a vacation.

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Mike Adams

Mar 19, 2015

I have been on Carnival Cruise Lines several times but never really considered them a top of the line company.

You get what you pay for but in the end this place attracts the lowest common denominator if you get my drift here.

Next time I'd like to try one of the nicer cruise lines.

Went on a 5-day out of Miami and it was a lot of fun.

The people at times though just seemed really cheap.

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