Capital One

I’m a good customer for a12 years , I had an issue ( usd 10.

50 interest charge as I attached below).

I contacted your customer service call center however I just want to inform you it was very poor and not satisfied, hence I closed my account.i spook to supervisor « Birta » she didn’t help at all ( I don’t think she is a customer service supervisor....no scale....),I request to speak to a manager she confirmed she is the highest person I can speak with ....at the end she made the bank to lose a loyal customer for 12 or 13 years in one second.

Began working oversees approximately 14 months go.

Contacted all of my creditors and arranged auto pay at whatever amounts were needed to insure all was handled as needed.

I explained my situation in the next coming two years in detail to inure my accounts would be handled as they would need to insure good standing and my credit rating.

I may go several weeks at a time unable to contact anyone reliably due to my job.

Relative monitors my accounts/email.

Relative contacted me 7-10-19 stating an email from Capital One credit card account stated I was two months past due with a huge past due amount.

First email she has received stating I was past due as headline.

I contacted Capital One from oversees.

First Capital One representative said account set up as set minimum payment not…

I have been trying to get a refund from your business since June19th from an application that I withdraw and each time I call I am being told to call back in 7 business to see what progress has been done.

Not only did your company take out one deposit of $49 but two deposits was taken out of my account.

I called on July 11th and spoke with a supervisor by the name of Justin in FL who said the deposit was sent back but I still have not received anything from your company.

I am so very frustrated with getting the run around about my money.

I was told also many times that someone would follow up with me and never has.

Customer service is accusatory , argumentative and absolutely horrible

Why is the system down on 86 street bank I'm waiting almost an hour to take out cash can you please turn the system on

First my May credit card statement came on May 9th federal law states that I have 21days from when I receive my bill to pay it, that is only 12days so I called customer service and we both chaulkedit up mailing problem.this months June bill never came!

I have called many times toco plain and it seems to me that your customer service people can’t solve anything as of today June 15 sat the mail came yet again with no bill even though I requested a bill couple weeks ago I do not have one yet I am expected to my bill on time and( blindlyif you have it) by me because your customer service unskilled and unqualified people say have to pay by june21st or than I have to pay finance charges on a bill I never got I payed over half by phone than when I receive my bill I will pay the rest in full,I…

My mother had a phone call with someone at Capital One and I was told that they were very rude to her.

My mother is an elderly woman, who can take care of her self and do things on her own.

Sometimes she’s just a little slow at understanding things.

However, there is no excuse to be rude to someone that needs additional explaining.

She says the persons name was Khadijah.

She doesn’t remember where she was transferred to, but she only remembers the name and how rushed she felt from this person.

This was most likely a representative from Richmond,VA where we live.

I attempted to charge $317 at a local Walmart but the charge Would not go through the clerk told me to try it manually by swiping it which also did not work she then had me put in the numbers manually which also did not work I received a text from Capital One asking if I was making that charge at Walmart which I responded with yes Capital One stated everything was OK and for me to try it again which I did.

I then tried again and again but it would not go through I tried again manually which also did not work again I was then told I would have to call Capital One, by this time there was a long line behind me and the clerk asked me to step aside and put my basket off to the side while I call Capital One I called Capital One and the person there sent me another text which was the third one…

They raised my minimum payment one dollar without letting me know.

I have auto pay set up on my account.

They then charged me a late fee of 35.

00 when I would of raised my auto pay one dollar and refused to give me a refund!

The worst!

I requested a change to my due date as I'm retired and only get paid once a month.

That was easy enough but until it takes effect they still assess a late fee every month and they won't reverse them.

I spoke to a manager and basically was told too bad.

Their policy says they do not reverse late fees.

I am going to pay off that card and close the account.

I worked too hard to bring my credit score up to have them ruin it by stupid and unfair policies.

I would strongly suggest you pick a different company if your looking for a credit card!

This company should be put out of business.

I accepted a secured credit card with capital one on May 17th, 2019.

It required a $200 deposit which was paid on that day.

Today, 6/5/19, Capital One took another $200 from my account and then 15 minutes later took yet another $200 from my account totaling $400 withdrawn today.

This $400 is not reflected anywhere on my Capital One account.

I did not owe any payment to your company and in fact only have an $11.

87 balance.

I called your customer service # and spoke to an agent in the phillipines.

Agent #uxx338.

He was aware of a "system error" that apparently caused deposits to be duplicated withdraws from new customer accounts GLOBALLY.

He said the company is aware of the problem and working on a resolution and someone should be calling 24-48 hours to update the affected…

Last month (May) I paid the balance off on two Capital One credit cards.

I have never encountered any problems as a result of paying off my card balances until now...

I have paid off the balances on these cards in the past by double checking my balances against online balances (which are current and up to date on all transactions) and calling in to get payoff balances, to verify online accuracy.

This time, on my Capital One Platinum card, I was sent a statement of $15.

10 in interest for June, after previously paying off the entire balance due in May!

I called to inquire, I spoke to one representative who said I had to pay the interest through two consecutive billing periods, and in July, I would have no interest payment!

After getting nowhere with this call, I decided to call…

why have i been on the phone so much as it has done nothing for me ask to speak to some one beyond supenvisor and told can't do that so what do i do now .

Check the attach.also why is my acc close .

Thank You Robin Bell

multiple times my card has been put on hold for suspected fraud, hard to get them to clear it. this last time was the last straw. i called them they need to talk to my wife, fine. she calls they say they have to talk to me. i call them they say its fixed, nope its not. third time they need to talk to my wife. im done with them for good now.

On May 10, 2019, I contacted Capital One at 866-750-0873 about the fact I couldn't access my account because, when I click on the CALL ME link to allow them to provide a verification code to me, my phone doesn't ring and my call history does not reflect any attempt by Capital One to contact me with the verification code.

I don't have a cell phone, so can't receive the code via text message, and they don't offer an option to receive the code via email.

On May 14, 2019, I received a "Please Do Not Respond to This Email" email from Capital One Digital Escalations (Shared) (sent by jessica.joyner@capitalone.com), assigning me CASE NO.

225454 and saying:

Capital One has received your case ID #225454 and is working to figure out what's going on.

A digital escalation team member will reach…

I had a secured credit card with your bank which expired on 09/2016 as I was ovearseas and did not use or renewed the card apparently it has been closed.

I had a balance of over 750.

00 dollars in my account which has been kept by your bank.

I have gone to a couple of branches for inquires, they have no data available as if I never had an account.

They gave me a 800 customer service number which I called and they did not have any information and they said they will sen this to investigation department and they will call me back.

I have not heard from any one in over two months yet.

If you close the account that is one thing but erasing the data regarding the account is illegal.

PLs clarify what has happened to my account and the balance of my money.

Akbar Poorshafiee 548851833…

Abysmal service.

Everyone ignored us when we came in.

The manager was just standing in the middle of the entrance area and kind of lazily half nodded at us as we entered.

The people on the registers could clearly see us come in, one of them was helping someone, and the other just walked away as we approached.

We don't wait long, there was only one other non-employee in the building, but when we get to the register there is a blank faced teller who can't be bothered to introduce herself.

We explain we are depositing as normal, we'd been there several times and while the service was never stellar it wasn't usually this bad, and we say we want $50 of it deposited in cash so it is accessible right away.

That's not exactly unusual, I've done this at tons of banks.

She just grunts and…

Need someone to call me immediately as I have some serious issues with your company regarding my statements and very inexperienced staff.

604-506-4778.

Carla waldman

Bank rarely opens on time, long waits on drive through, tellers have attitudes.

Wellwood ave branch, lindenhurst

To whom it may concern, I have a checking and Venture One card with Capital One bank.

On FRIDAY April 26th at 6:00 pm New York time, I purchased plants online from a company called Michigan Bulb (d/b/a Scarlet Taninger).

The cost was $42.

17.

Remembering that I didn't check reviews before purchasing the plants, I went ahead and did so.

The reviews were entirely bad.

10 minutes later i emailed the company again saying I was canceling the order immediately.

Ten minutes after canceling the order, I went ahead and called Venture One to alert them that I had just canceled the order.

The customer service rep said the charge against my account was not showing and she would put a note in the record that I had canceled the order and it should not be paid.

THREE DAYS LATER, On MONDAY, April…

My name is Randall Eppler and I have been using your card for more than 10 years.

My Wife paid our bill online and mistakenly over paid.

The bill was $7500.

00 and change and she paid you $75000.

00, yes that’s correct!

The problem is that they told us it could be weeks before our money will be returned to my account.

Please help me understand that you can get your payment in a matter of hours, but takes weeks to return an over payment!

I could understand if the amount was smaller, but an amount this large should be a high priority, which does not seem that it is to your customer service department.

They did tell us they could get it back in 5 days but since have changed that to weeks.

Anything you could do to speed this process up would be much appreciated!

My Wife is under a…

I have been a loyal customer for years with Capital one.

I have to credit cards.

I have always paid my payments on time.

In three may four years, I have appreciated the opportunity to re-establish my credit.

I constantly receive options to purchase a new card.

In Nov 2018, I respectfully to the opportunity for the pre-approved letter you sent with the name of the local car dealer to purchase a new car.

I did purchase a 2019 Chevy Spark through financing through Ally Bank.

You rejected me over and over.

I was really disappointed to why you constantly send my these false letters about I have earned pre-approval.

I am requesting to close both accounts and please take me off your fake and bogus mailing list.

I am taking my business to Ally bank who gave me the car loan as promised.…

I have made over 2500 in payments on my other card ALL from the same bank and u hold my payments for 7 days on my business account how do i run a business when i get treated like i have not payed what i owe and now i am withou a card for 7 days runing a business

1.

I have never had such horrible customer service than lastnight.

YOUR COMPANY charged me twice for my auto loan and what did the customer service rep do? tell me I will get my refund in 7-10 business days....

7 TO 10, with a hope it will be to me in 3 days.. by check not even electronic.

So now I am out of 300$ because your company made a mistake but the customer service rep told me I LOGGED ON and made a "promise" of a payment then scheduled a payment... but I did not.. but told me there was nothing she could do and it was a mistake on my part... even though it wasn't. then told me to call my bank and make them give me the money back sooner... she wouldn't even help me fix the issue that YOUR company made and blamed a payment on me... and there shouldn't even be allowed two payments…

I received my card today.

Before I activated it I wanted to know the limit and if I had any up front fees to pay.

I called and talked to someone in Bangalore.

He speaks Indian english not American english and it was VERY difficult to understand him.

We went through this whole procedure that was totally ridiculous and took 45 minutes, all to know what was my limit.

Their whole call system is horribly out-of-date.

Most of what I heard was garble.

I'm seriously considering not activating the card because their call system is totally non user friendly.

What happens if there is some issue with the card?

Am I supposed to talk to an antiquated robot or somebody from Bangalore who is barely understandable?

I completely understand why CapitalOne gets a 1 star rating.