Cadillac

Although this is the first Cadillac I have ever purchased, (in tribute to my dad who forever had cadillacs up to his passing) and it is the worst car that I have ever purchased. There have been mechanical issue one after another after owning the vehicle for only 8 months, with GM openly knowing about at least one of the issues.

Right after the purchase of my Cadillac SRX, I had to purchase new struts all the way around from the dealership. 00 they were pretty expensive. Three months later, those had to be replaced because my car sound like the front end was falling apart every time I hit a bump.

Just 4 months after that, I go back because once again every time I hit a bump, it sounds like my front end is about to fall off. I take the SRX back to be inspected only to be told that once…

Very disappointing experience with the service department! We took our car in Last Monday June 25th and just received it back this morning July 2nd just to be told that it was the battery. In the 7 days that they had our car, we called multiple times and left multiple messages to see what was going on with no returned phone calls.

The lack of customer service is disheartening and so was the experience in talking to Marlene. She has a very bad attitude and is very rude, she should not be dealing with customers. We have an extended warranty on our vehicle and the thought of having to take it back to them in the event that something else goes wrong, makes me angry.

To take 7 days to come back with it was just the battery, makes me extremely angry. There needs to be some major training on…

I called the Cadillac dealership and three different times I get transferred to service and get no answer. LINDSAY CADILLAC HAS REALLY WENT DOWN HILL SINCE I BOUGHT MY FIRST CADILLAC 13 YEARS AGO AND SECOND ONE 6 YEARS AGO....I WILL FIND A NEW DEALERSHIP

I BROUGHT A BUICK ENCLAVE FROM WILLIAMSON CADILLAC IN MIAMI, FLORIDA BACK IN 2014. I LOVE WILLIAMSON BECAUSE MANY OF MY FRIENDS TOLD ME OF THEIR GREAT SERVICE AND CERTIFIED CARS. THE CAR WAS WORKING FINE UNTIL 2016 WHEN IT STARTED HAVING ENGINE ISSUES.

I WOULD GO TO WORK AND START THE CAR AND COME HOME AND THE CAR WOULDN'T TURN OFF. THEN THE RADIO ACTED UP AND THE CIGARETTE LIGHTER THAT I USED TO CHARGE MY CELL WOULDN'T WORK. IT WAS HARD TO RESOLVE THE ISSUE.

I HAD TO LEAVE THE CAR RUNNING IN MY HOUSE PRAYING NO ONE WOULD STEAL IT UNTIL YOUR DEALER OPENED THE SERVICE DEPARTMENT THE NEXT DAY. THEY TOLD ME IT'S THE MOTHER BOARD OF THE COMPUTER. WAIT THE COMPUTER BOARD.

HOW DOES THAT JUST BREAK. I PAID AND LEFT. THEY GAVE ME NO REASON FOR IT BUT CAR IS OLD. I HAVE MANY FRIENDS THAT HAVE USED…

#Cadillaccorporate have any of these issues been addressed?

I am a proud Cadillac owner and have purchased many Cadillacs as my primary vehicles over the past three decades. in 2016 I purchased two used 2013 flawless cars totaling over $60,000 from your dealership in Troy and was very pleased with my purchases until I sent my 2013 CTS in for a simple oil change.

When I parked the car and woke the next morning to all the oil in my driveway. The dealership in Plymouth picked up my car to repair it, Later after the snow had melted I noticed that the car had been still leaking oil which frustrates me to think that something that a mom & pop shop handles seamlessly my trusted dealership could not.

My car had just over 20,000 miles and now I am notified that there is further damage. This is the brand that I have raised my kids in and my trust and…

I purchased a new 2017 Platinum Escalade from Gold Coast Cadillac in July of 2017. Since then I have had 4 problems with my engine 2 times 4 quarts low on oil with no leaking, burning oil, 1 time blown piston, and 1 time bad manifold intact.

I don't feel safe in this car and I believe I should get a new one. My family will not ride in it because they are afraid. The dealership wants 20k to change the vehicle I think that's insane. I need your help in getting me out of this vehicle before I start with attorneys.

I happen to like Cadillac but I'm very disappointed with how I'm being treated.

I have a 2013 CRX and the touch screen stop working, I took the vehicle for service in Broussard La. 00 plus labor and tax. I also was told that the problem is that a chip was not properly insulated which created the problem.

Now that sounds like to me that's a manufacturing problem, so why should I be responsible on paying this cost? I'm looking forward on hearing your response on this problem.

I HAVE BOUGHT 7 BRAND NEW CADILLACS FROM RICK HENDERICKS CADILLAC IN NORFOLK. THIS LAST TIME I TRADED IN A LEASE THEY MADE ME AN OFFER AND I ACCEPTED ONLY TO FIND OUT THEY DID NOT PAY WHAT I OWED ON MY LEASE. EITHER PAY IT OFFOR COME AND GET THIS CAR IT GAS BEEN GOING ON FOR OVER 3 MONTHS

I purchased a 2017 luxury 4-door sedan vin 1g6kd5rs9hu197272 at Ettleson Cadillac in Hodgkins, Il. I was rear ended on Jan. 23rd 2018. My vehicle was deemed to be a special quality frame which I was not advised as the particular frame. It is now March 17th and to date they cannot find a body shop that can fix my car. Is it possible you can exchange this car? I have been driving a small car as a loaner for the past 2 months. Please help.

Thank you

had my car at bowser cadillac in mcmurry pa 4 times in one month for the same problem. got it back and yupp same problem..was going to upgrade but it wont be at dealership.. not very happy

I purchased a Cadillac ATS 2018,, Monday, 1-22-2018. I waited for the car to be checked out. It took an hour. When I got the car the tires were not properly inflated. What were they inspecting? My heated steering wheel and seats keep coming on when the car is started.

I've taken the car to the dealer ( Crestmont in Beachwood) three times and I was told the problem was fixed. I was told the problem was fixed. When I got in the car and started it for the fourth time. It happened again.

I would have taken the car home and had to bring it back a fifth time. ). It seems to me someone should be there to explain and repair my car NOW, not in a couple of days. I love the car and the sales people are polite.

This however is not about etiquette; this is about product and service. The tires were…

2017 xt5 bought new in November 2017 first time driven service transmission now may not shift soon warning towed to dealership was told nothing wrong reprogram computer 27 days later same issue back to dealership was told a bolt in the shifter nob needed to be replaced and to make sure my finger was contacting shifter nob dead center this is not acceptable solution to me as this vehicle is not my first Cadillac and purchased for my wife's traveling needs for work missed appointments and

inconvenience of this vehicle not sure purchase was good for us but now to late will not continue to accept any but a total solution to this problem

Memorandum: Cadillac Headquarters December 4, 2017 For: Complaint Department Subject: Lukefuria Cadillac Dealership, Service Department Brownsville, TX 78520

To whom it may concern, My Uncle, Jose C. Gutierrez (Disabled Veteran), owns a Cadillac SRX 2006. I, Yolanda Glenn (Niece), usually schedule services for his car. On June 22, 2017, My Uncle turned in his car for a Total Service to LukeFuria Cadillac Dealership; Service Advisor, Miquel Ramirez (Mike) stated that he had to order a part, item# 163724, and it would take a few days to arrive. The part was needed because the Air Bag light on dash stayed and would not turn off unless the part was replaced. So, they kept his car for 5 days until Jun 27, 2017. I called on June 27, 2017 to see if car was ready. It was then that “Mike”, Service…

I purchased a certified vehicle from Plaza Cadillac. I had not drove it off the lot before the Cue began to have issues. A week later more issues still. What kind of certification are being performed by your dealer. I should not be experiencing these issues on a vehicle that was just certified unless the inspection was forged to sell the vehicle without having to fix the issues. I am very upset but not that Cadillac cares.

Issues:

• Loud bang from the transmission or differential at times. • It feels like the gears get stuck when slowing down at low speeds then a bang • Vehicle Cue keeps having issues. Began to move between applications by itself. Freezes and I am unable to perform any operation at all. • Vehicle changes between sports mode and touring mode by itself • Rough idle at…

Hello

I purchased a certified vehicle. Did not drove it off the lot before the Cue began to have issues. A week later more issues still. What kind of certification are being performed by these dealers. Should not be experiencing these issues on a vehicle that was just certified unless the inspection was forged to sell the vehicle without having to fix the issues. I am very upset

Loud bang from the transmission or differential at times. It feels like the gears get stuck when slowing down at low speeds then a bang Vehicle Cue keeps having issues. Began to move between applications by itself. Freezes and I am unable to perform any operation at all. Vehicle changes between sports mode and touring mode by itself Rough idle at times Collision light at the windshield on star up. New never on…

We bought a new 2016 ATS in December 2016 from Patrick Cadillac in Schaumburg IL. Last week (Friday 8/18) we experienced a flat tire. It was towed to a Firestone store close to our home for repair. A new tire was ordered and when they attempted to replace it they could not find the lock key to remove the damaged tire. It was not to be found in the vehicle. We have been trying to get assistance from the dealer, but so far nothing has been done. We need our car to get around, We have been going through our documentation and can find no reference to changing tires or anything related to this situation. We found reference to a bumper to bumper warranty, but no details.

It has been almost one week we've been without our vehilce. We need help resolving this issue in a timely manner. At the very…

I recently found out that the certified preowned Cadillac EXT I purchased in 2008 had body work done to it. I was not informed of this at time of purchase by the dealership or from the corporate office. I just thought the CEO of Cadillac would like to know about the fraud going on inside of his company.

I have been a customer of Jim Colman Cadillac for over 15 years. I have previously leased Cadillac cars from your company and purchased a 2009 CTS in November, 2008 which I am still driving. The mileage on the car at this time is almost 31,000 mile which means that in the 6 years I have been driving this car I am averaging approximately 5,000 miles a year. I have been maintaining the car with your service department to keep it in good running condition.

My issue at this time is that I took the car in to your service department on January 28th, 2016 with a coupon for an oil change that promised a rebate from GM so that the total amount I would pay would be $39.95. I spoke to your service representative, Martin Gonchar, who then told me convincingly, it was necessary to do a 30,000 mile…

I been buying Cadillac for years back in April 2015 I bought a 2011 cts coupe from bommmarito dealership st. peters, MO. The salesperson name is Demetri I never receive my second set of keys first he told me he put the keys in the mail in which I never receive also its been almost a year he keep telling me to come up on a Friday, but he is never available.

Also when I purchase the car the driver side bucket seat is broken he told me don't worry the car has a certified warranty and the service dept. will fix it for free. That was a lie too, when I took it to service they said it was not covered. I am very frustrated. I don't want to buy another Cadillac ever. I feel I could be treated better at a low rated dealership. You should not lie to people just to get a sale especially from a…