Jordan
Mar 14, 2015
Tried to make a simple transfer of primary contact/checkin person from myself to my brother was repeatedly put on hold and received terrible service from bookit while trying to change.
Luxor ended up calling bookit to make the change should have been the other way around.
I wasted at least 4 hours total trying to deal with bookit and very time they said they had fixed it had not been corrected.
I have pictures to prove on hold wait time and Luxor agent complained that she was on hold for a long time too.