Bookit.com

i GAVE AN $800. DEPOSIT FOR A TRIP THAT WAS CANCELLED IN MARCH 2020 DUE TO COVID. I SEE ONLINE SOME PEOPLEGOT THERE MONEY BACK. CAN YOU TELL ME HOW?

When Covid-19 hit I was told I would get a refund, bookit have not given me a refund yet and I have yet to speak to someone

I booked a honeymoon on 2/4/2020 from May/25 - May 30th for Beaches Turks and Caicos Resort Villages and Spa Luxury under booking ID50401697. The Covid 19 pandemic hit my honeymoon was cancelled but credited for a later date. Now that things have calm down I called the Resort to find out I don't have a reservation. So you have 30 days to issue me a refund or I'm going to sue you.

Sincerely, Berry L Hayes Sr. 5022993381

I paid for my travel to Cancun last year before the pandemic and the government cancelled all the travels outside if the USA and never had a refund from my credit card.

Paid the deposit and 1st payment for a trip that was to take place in June. Went on site and saw Covid19 letter and have not been able to contact them for refund. They owe me $600.96

I had booked a trip to Cancun Mexico and then received a cancellation letter from Bookit.com To date I have had no feedback to my enquiries or my refund for accommodation

Please could someone respondFrom Subject Received Size Categories BookIt.com Member Services Customer Service YOUR BOOKIT.COM CANCELLATION 2020/03/21 35 KB Dear

Please be advised that, due to the DO NOT TRAVEL alert issued by the US State Department due to Coronavirus (COVID-19) threat we have cancelled your upcoming international trip.

The Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19.

Please note: BookIt.com paused operations on March 17 as this crisis was unfolding, so we ask that you please note the following changes to normal procedures:

Your…

i booked a trip in november of 2019. bookit canceled it in march of 2020. we paid over $2000. for the trip to punta cana for our 5th anniversary. have not received a refund, and cannot get ahold of them in any way ( phone, email).

we could use this money, wondering if there is anything i can do to get the money back, or are we out of the money! BULL!

I booked a trip in oct. And payed it off in march. 86, and literally as soon as I made the last payment in much they shut down operation. They took the last payment on the actually day they shutdown, and I mean like within 2 hours.

I completely understand the shutdown Due to covid19, and the due not travel orders. What I dont understand is why they didnt process a refund. Or why they took another payment hours before they walked out on customers. So not just me but several of my family members and others are left wondering about our hard earned money, of which we need to get by in the times of being off work due to covid. Is this legal?

Has anybody out there recieved a refund yet? This is fruad,and its stressing me out. I want back what's mine. The cheated me and many many others of…

im trying to get my money back from a trip I book with bookit.com but I cant get InTouch anyone im just want my money back

My complaint about I plan a trip from April 25,thru28,20. My bookit # 494889651. Due to government and coronavirus my flight was cancel . So I call to get my money due to upable to go. The last to customer rep was very rude and over talked me.

This not good customer service. I would like all my money back. Never again will yall get my business.

I had to cancel accomodations to Playa Del Camen due to illness. No doctors excuse. 84 to use within a year. When time came to use the ticket, the double the price along with airline penalties making it difficult for my fixed income to accommodate.

No attempts were made to accommodate so they just kept my money

In regards to my flight, book it never sent me a flight confirmation check in on the way to my vacation destination or on the way back home from my vacation destination. I have booked with book it multiple times before and have always received a flight confirmation online check in which avoids additional costs at the airport in regards to baggage.

It is the third parties responsibility to send that information. The representative tried telling me that I should have called them but it states the flight check in email should be sent around 12 hours before that flight. My flight being at 6am they were not open when I had tried to call.

Book it .com messed up my whole trip I set my trip for 4 nights and they in up having it for only 2 knights and when we got to the hotel we had to even pay extra and she didn't tell me about the luggage fee I thought all this was included I didn't get to spend much time with my elderly aunt who is 85 years old it was terrible

Customer service committed fraud in order to sell me a package I asked several times if this package required a presentation I was told no I was also sold a upgrade of all-inclusive on the same phone call and again was told no presentation required 10 months later when it came to scheduling I was informed I needed to Attend a presentationSeveral times I’ve asked for a supervisor finally got a hold of one after my eighth attempt they did issue my money but

haven’t received it yet but they said they did my complaint is fraudulent activity to sell packages customer service flat out lied on several occasions

I originally booked a vacation package to Cancun for October, However all that is going on outside of the country my husband and I decided to stay in the United States. I phoned Book it customer service to express our fears and we wanted to change our destination.

I was told to call so many different number and spend a whole day on the telephone trying to speak to someone, after waiting on hold for 2 hours someone finally picked up and said we would need to pay a cancelation fee to the airport for $200 person, I was told that is the airlines policy and I would have to take it up with them.

So I called the airline and the were really nice and helpful and waived the fee for me. They also charged me a small fee to change my destination and made a new reservation for me. So I then called…

com. Unfortunately, there is no longer any customer service available. I was on hold for forty minutes after receiving an email that my flight had been changed. com now provides. It is unfortunate. com's goal is simply to gain 100 dollars from canceled..

After requesting to speak to a supervisor, I spoke to a "Jeng" who said there was no one available to help at this time. com

I have cancelled my flight to the Dominican Republic and transferred my tickets to the Cayman Islands. com. Jet blue has announced that they will not charge a transfer fee for such cancellations. com, hold times are over 50 minutes everyday every hour.

This is by far the worst service I have ever experienced through a travel agency. George

m from American airlines so we didn't get to stay that Friday book it also called the hotel and notified them that we will be there Saturday and told us that our Monday for the Friday will be on our card 7-10days we have yet heard from anybody and they all giving us the run around after they told us when our money will be back on the card if u all had to call and let them know that we will be there that Saturday why would u tell us that u have to call to verify to make sure we wasn't there that Friday when everything we booked was thru you and

you all know we wasn't there we just want our money back for that Friday we didn't stay back I'm sure its plenty notes in your system from this incident I went on this trip with 3other women which have been calling also bout this same SITUATION

After looking at their web site and seeing an offer of $100 off for a reservation, then just below that offer of $100 off any 7 day all inclusive reservation and spending about 45 minutes making the reservation I was told that the hotel I picked was not one that had the $100 off for all inclusive reservation and I was not getting the end of month $100 off either.

Another no go was my reservation. , I booked with Cheap Caribbean vacations.

For the past approximately two weeks I have been trying to make changes to my vacation. I was traveling with a group of family/ friends for my birthday to the Dominican Republic. Due to the sudden deaths on the news we have become afraid & feel it is unsafe to travel.

I spoke with agent 6/18/2019 we were making changes she said she would call back in one hour with confirmation she took down my bank card information & never returned my call. 6/19/19 I waited on hold for over 9hours.

Only to not speak with anyone. 9 hours!!! That is ridiculous. I am very upset, frustrated, & i feel over whelmed. I understand highcall volume but that’s unacceptable. 6/20/19 I have been on hold almost 3 hours and A gent answered only to transfer me.

I do not have the free time to sit on hold for a 8 hour…

No one answers the phone nor answers an email, the website doesn't allow you to input your data at all however they continue to spam your email account.

This is the second time that I've had an email from you guys stating that the payment was declined the first time after trying all day I finally got someone on the phone to resolve the matter but yesterday no one answered any of those numbers that you guys have posted online I'm very pissed off about this I need this resolved because my trip is almost paid for am I refuse to be charged for something that's not my fault I've done business with you guys before but

I can a sure you that i won't again an I will not refer anyone else to you guys either

Hello,

I booked a reservation a day ago and had to cancel thru bookit.com. I was deducted $692.41 for canceling a reservation I made within an hour of reserving it.

Here is info of reservation: Property Name: Divi Aruba - All-Inclusive BookIt.com ID: 49081557 Cancelled: June 9, 2019 at 02:43PM

I think this is outrageous and I should be refunded all my money. How can you run a business by stealing people’s hard earned money. The computer glitched and booked it on the wrong hotel. I shouldn’t pay for someone else’s mistake.

79. 11. 00 dollars to rebook. com and will tell friends to do the same!

Was told by Imon in Grand Rapids Michigan that a room that was canceled may or may not be able to be rebooked. And this is after I was assured that it could be done. Beware of lying practices.

Booked a trip on line - made a mistake and added my last name as my fiancé's. Called and asked if they could change; they sent me to Flights, Flights said I needed Reservations, then they sent me to Reservations, then told me to call United.

com because they are the only ones who can change. com the whole time. 00 dollars. I have gone through them once before, but NEVER AGAIN. Their customer service is awful, asked to speak to a manager several times was told "no, or no one is there to help me".

They intentionally run you around and will never help you make the appropriate changes. Crooks and liars. WORST COMPANY EVER!

Book it booked me and charged me for an air flight that didn’t exist. When I tried calling I was always cut off.. I need them to contact me for refunds. Bookit Id#46925547

com (or every other entity in the business) again!! I would give it 0 stars if I could. I booked a resort through Bookit for a trip to Punta Cana, our first payment for the trip was taken in April and the 2nd payment was taken in May, then returned and the trip cancelled.

We did not understand why so we contacted Bookit. After about an hour conversation, with excuses about the system and due date they finally said it had something to do with the zip code, which was weird since it was the same zip code as the first payment.

Given all the confusion, we were given a credit for what we paid. We could no longer go to the same hotel due to the fact the hotel amount had risen significantly, so the customer service agent let us know we could use the credit when ever we liked for anything, just…

Also online today I spent almost an hour waiting to speak to a supervisor. Your customer service leaves something to be desired

Do not use this service. They use false advertise and strand u at airport in foreign coountry. They put packages and flights together that make no sense physically impossible to be at resort that is enire day trip away from airport, and they don't care.

Initially we called to make a reservation to Cancun for hotel and flight and travel from and to the airport. The representative finalized everything and we made our initial payment. When we called to find out when our next payment is due, we were told that only our flight was booked and that there was a glitch at the time.

Since then I have been trying to deal with someone who can help us settle this situation and help resolve. I have been frustrated in trying to solve this issue. It has been a terrible experience. com. I am extremely frustrated at this experience and how it's being handled.

00 to confirm/secure accommodation date.

However, upon receiving further details in email it is now showing that the full amount applicable is prepaid and my card has been charged. I would like this transaction to be reversed. Please have this effected ASAP. Thanks

If I could give them a ZERO I would. I tried to cancel a hotel reservation on the day my confirmation stated would be fee cancellation and the system never updated and confirmed my cancellation. I have now spent 1 hour on the phone and called 3 different phone numbers to try to speak with someone about this.

Every time I get a human they transfer me to an automated service. I am not paying for a cancellation fee because I tried to do this even before there was a fee. No one is helping. The first lady I spoke with (Denise) asked me for my confirmation number then cut me off halfway through it and transferred me to the automated system.

I am beyond upset and will make sure everyone I know doesn't not use this company! Ever!

I need Bud Finlaw to PLEASE contact me au my email asap regarding my booking before I experience a nightmare for my upcoming vacation birthday. For 4 days in a row I've been trying to fix my travel dates & room type due to the rep booking it wrong.

Costumer service reps has been very nasty and sarcastic with me regarding my booking. They leave me on hold for 30+ minutes each time they ask to be placed on hold. I've spent 4hrs on hold and speaking to many unprofessional reps, everyday, for 4 days in a row trying to fix my vacation.

The names of reps are the following: Kimberly Woodstock rep ,Renicia Jackson rep, Sandra Lawrence supervisor, Shanice Gibson supervisor, Sandra Lawrence supervisor, Tina Brown McKenzie contact center manager, Christina M flight department (she did not want to…

Their customer service says “Hello!” and hangs up. I can’t get through at all. No matter how many times I call.

We traveled to an all inclusive resort in Punta Cana in September. During that stay, there were multiple safety issues and my life was literally put in danger at this place three different times. The resort refuses to do anything because we didn't book directly through them and book it customer service is absolutely useless.

All I want is some type of credit for the issues we had. The amount of money we spent over the years with bookit is significant and I feel there must be something they can do to remedy this situation in some way!

Terrible service a hurricane occurred during the time i was about to try and I still got charged a penalty fee for canceling my flight and hotel. Thats a national diasater no customer should be charged. I was on the phone for two hours and none help solve my problem. I am very upset!!

I will never book through Bookit again, nor will i refer anyone.

I am OUTRAGED! I have an all inclusive trip planned for TOMORROW 9/7/17 through 9/11/17 to Cabo San Lucas at the RIU Palace. I was informed by the hotel that that it is closed due to tropical storm "Lidia" that just hit, the airline cancelled the flight as well.

com for THREE days to figure out what our next step is; do we get a refund? do we get a credit? etc. I have been on hold for hours at time for 3 days and when an operator finally picks up they transfer me to another department where I am told that the operator transferred me to the wrong department and to call back.

WHAT AM I SUPPOSED TO DO ABOUT MY TRIP THAT IS PLANNED FOR TOMORROW? THIS IS LUDACRIS. COM EVER AGAIN! My reservation number is 43787865. CALL ME ASAP…

Worst customer service department!!!

Vacation reservation that was essentially held hostage and we were threatened to lose $2000 if we didn't agree to pay an extra $400 First reservation: 40513915 paid over $2000 and the final payment was due 1/2/17, but we decided to pay it off early - the computer misidentified our credit card number and payment was declined. Within hours of this we called to pay balance online and they threatened to have us forfeit our previous $2000 unless we agreed to pay an additional $450 and we were made to create a new reservation: 42210885.

The first person we spoke to said the card was declined because of the code on back was type incorrectly, yet the other representative stated that the address was input incorrectly. We feel this a scam that has been happening in order to get extra money from…

Paid for a vacation in full April 2016 to Las Vegas. In November we cancelled the trip but the card that I made the original purchase is no longer valid as that account was closed over 90 days ago. com that the account was closed but they insisted on refunding the money to the invalid card.

com on 3 different occasions November 28, December 2, and December 6, 2016 to inform the merchant that transactions will not be processed on a closed account. Now my money is out there in La La land?

I booked a Christmas vacation on October 28, 2016. I paid in full the same day. I was contacted on November 1, 2016 and a Bookit rep said that there was an error on the website and had to cancelled my reservation with hotel.

Bookit will not give me a full refund so I can take my family somewhere else instead wants to charge me an additional $2300 to make a new reservation. I already paid for a vacation why should I have to pay again.

I just want my money back.

I booked a flight for 6 to Jamaica and choose pay delay. I was told that I can log on to the members lounge and make changes to my credit card. I've done this twice and both times bookit rejected the payment and charge me an extra $35 late fee for declined payment. I called the bookit customer service number and they claim that it was my bank that declined the payment.

Well I called my bank and my bank told me that it was bookit that declined the payment. I don't understand why my payment was declined when I had the money in my account. I called and asked them to get rid of the $35 declined payment fee because it wasn't my fault and I was told that they cannot get rid of the $35 late fee because it's beyond their control. I feel violated and very sadden by this. it's causing me so much…

Receive 2 Free Buffets When You Book a Deluxe Strip View King or Queen Room. Valid for room only travel now - August 31, 2016. Book now for an incredible $40 value. Refused to admit that I upgraded Supervisor Rude.

This is the last time I will use BookIt for travel arrangements online. Very poor customer service indeed!

Booked a hotel in New York City, but BookIt company never paid the hotel even though they were paid by PayPal. Is this fair? I do not think so and am wondering if anyone else has successfully complained to the CEO about it?

We booked a vacation with bookit.com because their price was competitive. However, it turned out to be an insane mess. We arrived at the Hotel in Punta Caan, DR and were told bookit did not pay the Hote! We called 4 times, each times some 50 minutes and got nowhere. When we checked out we had to pay the Hotel again, some $8,500.00. Back in the US, after some tough negotiations, bookit.com agreed to reimburse us the amount we paid tp them, some $7,300.00. Thus, we were short some $ 1,200.00. After some more tough negotiations and complaints to the BBB and Consumer Affairs, booit.com agreed to give us a credit of 4 200.00, plus a check of $ 500.00 in 60 to 90 days.

We booked a Hotel through bookit.com and redeemed the credit. At the Hotel we were told that they have not heard anything from…

Bookit.com Packaged Vacation ID 35891326. We had fully paid our vacation package to Barcelo Resort, Dominican Beach, Punta Cana, Dominican Republic for 6 persons one month prior to departure. Upon arriving at the Hotel around midnight of 12/24/2015 in the Dominican Republic, we were told that bookit.com had not paid the Hotel stay and we would only get the 2 rooms booked if we sign a credit card "hold" ticket value for some $ 1,860.00 for each room! We immediately called bookit.com and after 56 minutes on the phone we finally got an bookit.com agent who told that she will look into the matter and hang up the phone! So we signed the “hold tickets to get the rooms.

Note: One month prior to departure I received the vouchers for the Airline and the transfers, but no vouchers for the Hotel. So…

Tried to make a simple transfer of primary contact/checkin person from myself to my brother was repeatedly put on hold and received terrible service from bookit while trying to change. Luxor ended up calling bookit to make the change should have been the other way around.

I wasted at least 4 hours total trying to deal with bookit and very time they said they had fixed it had not been corrected. I have pictures to prove on hold wait time and Luxor agent complained that she was on hold for a long time too.