I booked a flight ticket through your agency from canada to india. I had to change my travel plan but your agency was not able to change my travel date and its been more than one month. My flight was on 10-Feb-2023 and now the ticket has been cancelled.
I lost my $2000 just because of your agency. I am fully mentally stressed and dont know what to do. My confirmation code is 40320892432
I am a 62 year old 100% Disabled Veteran. This was first trip or anything at all that I did just for myself in over 20 years. Had an appointment in Nuevo Progreso during the week of 1/15/2023-1/21/2023 for dental restoration. com.
Round-trip flights on United Airlines from St. Louis to McAllen, Texas, a deluxe room at Super 8 Motel in Weslaco, Texas for one week, and an economy car through Thrifty Car Rental. (Booking #724479127). Everything went fine right up until my arrival, (Alone with just my service dog! ).
My flight arrived 10 minutes early (9:05pm), however, when I and another passenger went to the Thrifty Counter in the car rental section, IT WAS CLOSED! ALL there was, was a small sign telling Thrifty customers to please pick up their cars at the Hertz counter. Well... guess…
be careful with this app to book a ticket. They charge the luggage when i brought the ticket but after that when i went to airport the airline still charge me with that. com, the agent very rude to customer.
THE AGENT didn’t let me tell them the problem, when i try to explain they said: “ excuse me ma’am” then they hang up my phone. When i try call to customer service they give many phone number to call: 8779637573, 8000016075, 8888503958.
One of them is wrong number, another one AGENT answer my phone, she yell at me and hang up my phone. They REALLY RUDE!!!
I have booked a flight with Bookin.com. They send me text in thw morning that flight is delayed for more than 6 hours but actually flight was only delayed for an hour. Because of the information they send me, I missed my flight and now they are just telling me to wait
com photos. com. I'm a Genius lever three and have stayed at 100's of hotels. This customer service is horrible for a loyal customer! com since Sonder isn't a reputable company whatsover.
Hello. I am in the uncomfortable to situation to submit my complaint about my recent reservation to Now Emerald Cancun hotel in Cancun. When I booked the reservation it did not have any reference that the hotel plays loud music during the day and the night in all outdoors areas of the swimming pools.
I booked this vacation to relax therefore loud music (high decibels) is not the scenario for this. When I called booking from the hotel I spoke to one of your agents and explained the situation requestig to modify my reservation and go to another quiter hotel.
In the beginning your colleague seemed really understanding of my situation but in the end she just told me that I could either change room or stay for a night and then asl the hotel if they can refund me if I check out tomorrow. I…
Dear customer service,
Please give me the number of registration of my complaint!
In July for my booking confirmation number is 2714829952 cancelled in time was taken money from my bank account and they were not given back. The amount taken was 138, 84 euro from the card of my daughter, Daria Anufrieva.
• the date of the transaction and amount taken out 29.07.2022 the amount is 138,84 euro (equal to 2.625,45 TL)
• The name of the company which took the money. POS Hotel on Booking.com • reference number of the transaction 6554 2907 • the payment was made by the card which first 6 and last 4 digits are. 5354 35XX XXXX 6554
I have not received the money back to my account, and to prove it I provided all the bank documents, that the money was only taken out at 2am – 29\07\2022 out…
com 3 months prior to traveling. As we got to the accomodation, the hotel had given away our rooms. We had to drive 5 Hours to look for another accommodation. com has done nothing about it.
Since the begining of December 2022 I have tried to get a refund I am entitled to for a reservation at the ASOT Hotel the hotel cancelled last minute. Your Agents answering the phone are not able to resolve and lack training. They always say the need to consult a senior.
There is an anomaly in your system about confirmation date of the reservation and payment date and currency used. I have sent proof of the correct reservation date from your confirmation email and tried to clarify the credit card currency but still no refund. I am attaching jpeg proof of date of reservation and credit card statement.
Would you please process asap and send me my refund. Many thanks, Bernice Levine De Glatt [email protected]
Is this open bigotry compliant with Booking's policy?
https://www.booking.com/searchresults.html?auth_success=1&room1=A%2CA%2C&expand_sb=1&label=New_English_EN_CAUS_5226330745-uj50W0dUEWwKN61mujXTWAS634117826763%3Apl%3Ata%3Ap1%3Ap2%3Aac%3Aap%3Aneg%3Afi%3Atidsa-64415224945%3Alp9003520%3Ali%3Adec%3Adm%3Aag5226330745%3Acmp108539785&highlighted_hotels=8022554&aid=318615&city=-2403373&gclid=Cj0KCQiAnsqdBhCGARIsAAyjYjT6uvRO3vM-N1vJ8Eg1dYklELGFJQBizyH8ZCBk38-IEZuZ-wxYUtYaAiW6EALw_wcB&redirected=1&source=hotel&hlrd=no_dates&keep_landing=1&sid=9c388751fb268a1c294ae6d649c1076e
the published policy: "We expect our employees, customers, and partners to treat each other with respect. We do not tolerate any form of harassment, discrimination, hate speech, manipulation, physical violence, or any other…
People should not use booking.com, this site is not legit, I tried sending them an email (unfortunately no response) I tried calling the property but the girl who answer seems she doesn't know what I am talking about. This is not acceptable people are working hard to gain money and yet they are only there to easily take it from you. And also your vacation is canceled because of them....
Double creditcard payment on 22 june 2022 for an amount of euro 169.281
I have sent numerumessage on the app and called to try and put my complaint in writing. The one on the website asks for a property if which when calling booking.com don’t know. How is anyone might to pass or feedback with a complaint.dealing with bookings.com has been a nightmare I send sent this complaint a few days ago and never got confirmation or replay so I paste it here. Should I not hear a reply or be refereed to the right department I will be reporting this to the Fair trading.
Please have a look at the booking reference in the subject you can see the amounts of times I called and the messages I had sent.
I have spend over 10 hours on the phone going around in circles and still never heard back.
The service i received was downright disappointing and not what i expected to…
Booking.com is one of the most HORRIFIC companies I've ever had to deal with. They made an ABSOLUTE MESS of an airline cancellation request which ended up costing me 33% of the ticket price. It's been 4 months since I made the booking and I've been chasing Booking.com for my refund! They have since dodged my emails, stopped answering calls and now all I get is some default automated responses asking me to call the customer service line (which I can NEVER get through)
I am extremely UPSET and DISAPPOINTED with Booking.com for:
1. Misleading a customer with false promises and taking their money! 2. How infuriatingly difficult Booking.com has made it to contact Customer Service
My Complaint:
I had booked a return flight from Chennai, India - Istanbul, Turkey that departed on 21st Oct '22…
com who were not helpful at all , as per pecedures will give you 4weeks to respond , then we will contact the ombudsman for further guidance
I paid 521.00 for a car rental through booking and they didn’t have a car when I arrived ti the city inMexico the company was hertz. Booking took the money and won’t refund it.
They claimed they had sent me transit visa information on my original confirmation.
However non of the emails they sent me mentioned anything about a transit visa from Johannesburg to Manchester. They refused to refund me.
Also communication isn't really going anywhere as they have different agents asking me to repeat myself in every email.
I'd like to file a formal complaint about how Booking.com handled a situation, and I'm wondering if anyone has the contact information for the Partner Complaints/Customer Service section? I was following up with customer service on my refund for canceling a reservation at one of the hotels in Saudi Makkah; as per email confirmation the refund process will take 7-12 days; In my cases I have not received any amount up to date.
While contacting the customer service for bookings; The staff responded that, the fund was credited in my account on 25th November itself but the fact is it wasn't.
And also how your staff asks for my personal/ confidential information such a bank statement?
I have requested Customer service staff to provide me the account which was refunded; and she/ he gave the…
com for Guesthouse in Stellenbosch Cape Town. Payment was done immediately. On my way to guesthouse owner let me know that the place is fully booked. I needed one night only. Contact booking com immediately to let them know. For 4 hours they were busy with me online and on call but in end I was still on the road with no place to sleep.
They wanted me to make a new booking and promised the same amount I paid for 1st booking will be used but it did not happen like that. It was evening already and after 11pm I was still struggling with them.
No money was paid over for a new booking. We had to sleep at someone's place and arrived by the person after 1am in the morning. Do you think this was fair treatment? From 6pm booking struggling and driving up and down after false promises were made?…
If I could leave 0 stars I would. com. There is not a confirmation number or pin number so I cannot get through on their 888 number to talk to anyone. I emailed their support 4-5 different times. They have emailed back and asked for various pieces of info which I have provided.
Then they emailed me and asked me to call their number in the Netherlands and that call did not go through and then I called their US Corporate office and THAT call did not go through. I am beyond ANGRY at this point.
They have stolen almost $3000 from me. And I have no way to reach them.
Canceled a trip 3 months ago because of covid and still no refund as promised.
com. I was able to close the debit card and change my bank account password. com. com refuses to help you unless you send them a screenshot with information my bank does not provide. Don't waste your time, just dispute the charge with your bank/issuer.
I had a booking I am not very happy with I paid a lot of money for an apartment that had everything broken nothing in that apartment seem to work and the lady in charge was not help full at all I have pictures I need to get a hold of someone in booking to directly file a complaint but it seems imposible
I had a room booked in March 2020 that I had to cancel 5 days before arrival due to pandemic. com but never got refunded. Hotel Xscape Tulum refused to refund me and offered me an open voucher with no expiry date.
I'm trying to book now for Jan 2023 and they are refusing to honour the promise
Don’t ever believe you’ll get a refund after they have done a transaction plus they take your cancellation money and your money you paid for booking. I never felt so robbed in my life. They give excuses after excuses.
22. We reserved a triple room (2 separate beds) with cooking facilities, balcony and private bathroom. The pictures on the site were perfect for our needs.
However, on arrival we were given a double bed (we are 2 friends and not a couple), open toilet facilities (no partition between the room and the shower and toilet), no access to cooking facilities and no balcony (the balcony advertised is the private balcony of the owner). The apartment was difficult to find, and has no access for elderly people - the staircase and entrance are beyond description. com site.
Understandabley I have demanded a refund of my payment since I did not get the goods ordered! com has offered me a mere sum of 27 Euro which is ridiculous! com, and ask you to resolve the problem.
They have used a American company ( without my knowledge , who I never heard of ) to deal with the booking.Their policies are different that the BDC and will not make any changes to my booking .They are using the other company to get around any obligations on their part.The whole thing is a scam.
Can you guys please remove the banking verification so I can be able to receive my payouts it's been standing like that for a month
Nobody at customer service answers the phone. Avoid booking flights with booking.com
Can you help me get resolution or at least speak to someone other than their reps who answer the phone and refuse to escalate?
I booked an international flight with booking.com and paid the extra for flexibility to change ticket. I changed ticket and received 2 emails: 1 saying the flights have been confirmed and 1 saying they could not confirm. After several calls they keep saying the same thing that they have their "technical team" looking into this. I appreciate any assistance you can provide.
com took money my account on two occasions without my approval. com. All you get are glib, pat answers in a closed link or a form that has nothing to do with your complaint and will not send unless you fill out the allocated sections that have nothing to do with your initial complaint.
com do not return my money I will give the information to the police.
Booking ref 3612385785 We stayed in Edinburgh Constitution Apartments last night when we arrived we were mortified at the state of it, arriving late in the afternoon we had no other option but to stay. Major complaints are as follows Main bathroom tiles covered in mould Flushing of toilet was followed by water hammer Couldn’t use bath or shower because of state of bathroom curtain 2nd bathroom same shower cubicle covered in mould No curtains or blinds in bedroom No towels No rubbish bin Kitchen cupboards filthy Decor was shameful Settee very dirty Major concern was electric switches to heating appliances
On the whole a very sad apartment reluctant to ever use Booking.com ever again and wouldn’t recommend the site to anyone.
In anticipation of an early reply and hope this complaint will…
I am stuck in the Philippines because they won’t re-schedule my flights they keep telling me one of the tickets is an exchange ticket and needs to be an open ticket which it is. Been trying to get home for 13 days now,customer services are complete waste of time I get the same speech every time I call them !!
Hello, On the 11/03/2022 I ordered a stay of 2 nights at an apartment in Milan, Italy. com was: “AMBROGIO’S NEW NAVIGLI APARTMENT”. The confirmation Number for the order is: 3658254932. Upon arrival on the 11/03/2022 there were several problems: 1.
Even thought I confirmed the check-in time to the asset with the owner via WhatsApp, there wasn’t anybody to let me and my party in. 2. com to get assistance. com tried to reach the owner, I will be transferred to another asset without paying anything more. 3.
com that he had made a…
Customer support is not working at all. They offer me call abroad to UK while I am in Asia. Local numbers wrong. While I was talking with reception all rooms become full and I remain on street. I was sending emails, trying to call to Support service but all useless.
com and in hotel was different. I had 2 situations. In first case I pay using card and I have to pay additionally in hotel and 2nd situation I booked and when I arrived in hotel price became different. I sent bills from hotel to booking via complain form.
And only what I got it was our support team will contact you within 24h. Almost 1 month already pass
Hice 2 reservaciones en febrero 18 2022, las pague ese día, mi reservación era para julio 29 y me cancelaron la reservación unos días antes de mi viaje y hasta ahora no me han reembolsado mi dinero, e mandado emails a booking y a la propiedad y solo me dicen k están trabajando en eso, pero ya pasaron meses y necesito mi dinero
MY BROTHER HAS AN HOTEL ON YOUR WEBSITE THATS NOT BEEN ONLINE NOW FOR 11 DAYS WHICH IS NOT ACCEPTABLE AS HE IS NOW LOSING MONEY HE HAS TRIED CALLING YOUR OFFICE THEY SAY THEY CANT HELP AND DONT OFFER NO SOLUTION.IF YOU DO NOT ANSWER ME TODAY WE HAVE NO OTHER CHOOSE BUT TO TAKE IT FURTHER. I DO HOPE YOU CAN HELP HOTEL NAME IS CALAMARI BEACH VILLAS IN ZANAIBAR
1 star as I can't give Zero.
After using Booking.com to book and pay for 2 return flights I was informed by the Airline for the return journey that the route was being cancelled and that the flights would not be running. After 10 emails or so the airline confirmed that they had refunded Booking.com. Booking.com have said that they have refunded me to the original payment method. The original payment was Pay Pal and PayPal do not have the refund. Booking.com owe me £350 that they have been refunded by the airline but are refusing to refund me. Customer service is appalling and just say check with your bank. Which I have done every day for the past 20 days. I have gone to the resolution centre and still no joy, just the same "check your bank. I raised a case with paypal but this was denied…
Liars and thieves, they do not honor the free cancelation deal, after do a reservation with a free cancelation message they are not giving any money back blaming the hotel.
On lodging a complaint some weeks ago I was promised by the customer service team a full refund of €257 for my booking at Termini Paradiso in Rome, however because I could not provide many photographs of the unsatisfactory, unhygenic property I was offered $20 only. The reason I wasnt able to provide them was that I had just lost my father and was travelling to his resting place with my 2 children and elderley mother, my mind was preoccupied with lots to sort after his death.
9 which is misleadingvit is more like a 4, it was really dirty, the hallways & stairways unpainted for years had overfilled garbage bins which stank, a real health risk to guests for the fact it could attract vermin. The bathroom not clean at all and the bed had a thin mattress topper instead of a mattress, really…
So I got guests that are booking for 2 people, and they are arriving in party of 5. com to ask to help in changing the number of guests that has arrived at the apartment, and they cannot do it.
My question is what we are paying for in such high percentage. com we are not getting the support we need. Do you have any solutions? com advised me to ask the guest to pay the difference directly to me.
Then, I can as the guests to book, cancel and I will block the dates and they can pay me directly, or pay for one guest and rest to be covered cash at the place.
com from June 22 to June 26 2020. Due to the pandemic the hotel have cancelled my reservation and issued me a voucher with the full amount of money valid till end of December 2021. Due to the extension of pandemic I contacted booking and i asked if the voucher can be extended for one more year " end of 2022 " .
com on May 21 2021 confirming that they contacted the property and the voucher has been extended by the hotel till end of 2022 and they sent me the confirmation email signed by Admir Cela (hotel Manager) . com recently to make the reservation as agreed and the response i got from them that the hotel is refusing to…
I found out that all of the flights I booked for myself and family got cancelled because I called the airline. But BOOKINGS.com hasn’t notified anything to me. It’s 7 people I booked through the app. I’m wondering if we find out on the travel date. How terrible of an experience would be. Don’t claim yourself to be professional travel agent, if you can’t even update the right, on-time info.
I called Booking’s customer service. They told me that they don’t know why I haven’t received any notifications. Very responsible! After you booked through their app, they don’t really do anything for you.
Very hard to contact customer service, ignore concerns . Very frustrating experience . They sent this email , I forwarded all information several times. To date no refund. They give me different email addresses that don’t work.
To: Booking.com Complaints From: Brian Moore 1359 White Oaks Blvd, Unit 1601 Oakville, Ontario L6H2R8, Canada [email protected] 416-454-3813 / 905-808-5194
Re: Complaint re Trails End Cabins & Motel Hill City, South Dakota, USA Confirm # 2698527595 Pin # 9001 Please be advised that I booked a 10 day stay at the Trails End Cabins and Motel in Hill City, South Dakota for the period from September 13, 2022, with check out on September 23, 2022. We prepaid for 5 of the nights. We checked in after dinner on September 13. The cabin was disgustingly dirty. The carpets were stained the furniture was ripped. We could have grown potatoes on the shower floor. I have never seen anything so disgusting in my life (please see the online review we posted for this location). At 9:27 PM (Mountain Time)…
com, and i paid all the payments in advance, once i reached the hotel the reception is saying that there is only non smoking rooms are available and there is a fine if smoke in room. com, they just informed me that they can not support.
And i am forced to stay this bloody room for 7 days, like in jail. com is not having customer support. Please dont use them
This complain regarding confirmation number 3337782966 at العين السخنة بورتو الأهرامات عائلات in Egypt. When we arrived there, we were disappointed by the following: 1) unprofessional reception desk 2) long waiting time for checking in with people fighting against each other 3) Shortage of water.
Water was disconnected for Manar many hours per day 4) Water faucet was broken 5) Furniture was dirty and old 6) Many insects inside the room 7) Walls was unfinished and dirty 8) Appliances were dirty and not working 9) Access is limited to very small swimming pool 9) Beach has rocks and not suitable for swimming 10) No accessibility for driving car to download or upload luggages
Booking keeps on delaying a refund due to me, the property has already issued the refund and they will not process the refund.
We've been waiting for our refund ,I called multiple times ,and they even don't give a answer. They just keep telling me just wait just wait,we escalated. It's been almost 7 mos. com. and some of your customer service like the last person I call with this morning is so rude.
All I want is an answer for my question. Where is my money? When is gonna transfer to our bank? Because they keep te asking about our bank information, but we already give it to them and send it 5 times so I don't know what still they waiting for to give us the money!
So please help us to transfer the money we really need it ASAP.
com for a one way flight to Bangkok that was to depart Chicago on 30 October. The airline had a delay in my outgoing flight and emailed me the possible alternative flight leaving later that day. I accepted the flight and never received any confirmation of the new one.
I called the customer service number no less than 15 times within 2 weeks. Sometimes they disconnected, and other times they said they were passing it to the reservations service team. The end result was that today they sent me an email stating that they were going to try to get me a refund because they couldn’t get me on a flight.
I offered to pay more money, leave on a different date, or make any reasonable accommodations to get the flight to work. The gentleman from India was very rude and kept talking over me when I…