Blue Cross Blue Shield

The phone number for customer service is useless, there is no assistance at all. Transferred from person to person and need urgent medication approval, been like this for days!!

They have the worst customer service ever! I work in a provider's office, and I could barely get a live person to speak to. It's either hours wasted by representatives who were not knowledgeable of their job (either being hung up on or quoted different information that I have to call again). In some states, speaking to a live person is not an option.

BCBS is not just the worst insurance provider but the worst company as a whole. NO values!

I had to talk to 4 customer service representatives and none of them told me the same story. 00. One of the customer service representatives basically insinuated that I was lying. I went back thru my bills and EOB and I was correct and the paperwork to back myself.

I finally found the EOB that showed they covered none of the MRI. I am the one that found the problem and none of the customer service representatives took the time to even begin to find the answer until I got very angry and called them out on it.

Next year you can bet when time comes I will be picking a different intelligent, customer oriented insurance company!

I am complaining because I was supposed to get back money in the form of a reimbursement for an out of network dental service that I had to pay $1500 dollars for and the company was only willing to reimburse $400 of so that was upsetting to begin with. Then I was told that DentaQuest the provider they use for their dental claims had mailed the check out in August, but yet I never received it.

So I asked them to resend the check out to me and even though it was sent out on the 11th of February 2023 and that it would be here around the 21st now on the 1st of March it’s still not here. I called and asked them to trace the check and they said they were not able to that BCBSM would need to do that.

Yet when I called BCBSM they said they had no way to trace it because they did not send it out.…

This complaint is specifically for Dr. David Trejo with the ABA department. He is rude, disrespectful, and condescending. He lacks empathy for the population he "serves" and refuses to recognize progress in absence of mastery. He chronically denies requests (when a review goes to Trejo, you know its getting denied).

I have filed a complaint with TDI on his behavior and, through a quick search, see that many others find him obnoxiously unpleasant. He is not interested in the individual client, only numbers.

Had heart surgery an missed 4 days of work for it and have been fucked around for 2 months now over covering 4 days. There a bunch of criminals. The somehow think a birth defect correction is a wcb concern .

Than 2 days before Christmas weekend they want EKG results from a doc who is not back from holidays tell Jan 9th. Terrible service. Terrible everything. Have lost my respect for blue cross as a whole.

Every single claim I submit is processed incorrectly and I have to call multiple times to get any resolution. in the past month alone I have spent over 6 hours on hold waiting for service that is extremely poor when I do get through.

I am a Blue Cross Blue Shield member for longer than I can remember I currently have Medicare for a disability and I want to change my supplemental plan. I started the process during open enrollment it is now July and it has not been fulfilled yet.

The first sales agent submitted it to the 65 and older group, the second time it was sent to the under 65 group but they sent me the wrong application to sign so therefore it was denied again. The third time it was submitted it was sent to the wrong address and did not make it back within their 10-day window therefore was denied again.

Now the fourth time it was denied because they said I cannot do it until open enrollment, but one of the people in sales told me because I was a member just switching policies it did not matter if it was during…

Bcbs has twice denied claims for Adult Wellness visits stating they need documentation from my PC about my "other insurance". I DO NOT HAVE OTHER INSURANCE. My PC cannot supply documentation on something that does NOT EXIST! This has been 6 months of calls and live chats with BCBS customer service representatives , and they STILL CANNOT FIX THE ISSUE.

Customer service is worthless and an exercise in futility.

I pay for Blue Cross Blue Shield medial insurance monthly for my sons to be insured and being that they are young and healthy they don't have to use the insurance at all mostly. Insurance - a practice or arrangement by which a company or government agency provides a guarantee of compensation for specified loss, damage, illness, or death in return for payment of a premium.

My son Cameron Williams, whose a college student was coming home after work back in 2020 and was hit by an automobile whom tried to flee. His whole bumper was knocked off and he was injured. He was taken to the Emergency Room where he finally used his paid for insurance.

After being contacted by attorney from the Sanders group with reluctance my son did agree with them to handle the case since he was experiencing issues…

Sent a paper check into the Shreveport Louisiana office to pay group policy. The person at the office put in the information and used the save feature of information they had on file, rather then looking at the check in hand.

The check was sent from a different Bank and Bank account then what was in their system. This was sloppy work. The next day I notice that the amount was pending on the wrong bank and account. I called and the lady said she was holding the check and it was from a different bank, but they went with the information that is saved in the system.

I then was told that is why they do not like paper checks but want it done on line. She was unable to undo her clerical error on her end. I called the bank and they were unable to undo the clerical error that Blue Cross Blue…

Ingenio recently upgrade their system. In the process I was dropped like a hot potato. My medication never came. When I called, I could not be found in the system. I had to use an old prescription number off of the bottle. I had to resubmit my method of payment. Today I have to call in to turn auto-refill back on. I was never asked about that. I keep a safety stock of Synthroid in case something like this happens. Now Ingenio refuses to allow me to catch up on the missed shipment. When this happens again, and it will, I will run out of.

Thank you for your poor service

Why does everything, as of late require pre approval. My wife has been waiting weeks, after an MRI, that needed pre approval to get an epidural treatment. I had the same thing done last year, and it didn't take this long. AGAIN pre approval needed.

Absolutely, poor service provided for the premiums paid. I will call my state representative to see if these delays are necessary !!!

All my mail is in Spanish .Would like it sent in English

I call your company on a daily bases to get benefits for clients and most of the reps there are very rude I have been hung up on one occasion it took me 25 to 30 min just to get verification. I do understand the we all have our days but on today September 23, 2019 Between 8am-9am was the worst ever an I felt the need to let Corporate know how your reps are treating clients.

On the day in question I called and talked to a Christine when she answered she told me she couldn't hear me as I began to speak louder in a nasty tone she told me to hold on then she placed me on hold. I held for about 10mins then phone hung up on me.

I called back and another young lady (Jan) answered I was able to get the information I needed after the verification had taken place I asked her if I Could speak with…

7/15/19 CALLING ON A STATUS FOR A CLAIM FROM 4/4/19 THE REPRESENTATIVE I SPOKE TO HER NAME WAS "ABBLE" COULD NOT HELP ME BECAUSE 1ST WE HAD A MAJOR LANGUAGE BARRIER AND SHE WAS SPEAKING REALLY LOW. S AND SHE SUPPOSEDLY TRANSFERRED ME.

NO THAT WASNT THE CASE, SHE HUNG UP THE PHONE CALL. S PLEASE MAKE SURE THEY ARE PROPERLY TRAINED AND HAVE THE PROPER INFORMATION TO GIVE WHEN INFORMATION IS REQUESTED. NOT THE FIRST TIME I EXPERIENCE THIS WITH BCBS.

I am a very dissatisfied customer at this point! 00 a month for just myself. I was scheduled for a surgery for Monday, June 3, 2019.. My doctors office faxed everything they needed on Wednesday May 28, again on twice on May 30, 2019.. m.

on May 31, 2019 they said they had everything and I was told someone would be available to give me a pre cert number on Saturday June 1,2019, needless to say I spent all day Friday on the phone and all day Saturday June1, 2019 on the phone with no satisfaction.

So this surgery was marked urgent and my husband will be starting a procedure on June 12, 2019 that I must be available for,. So needless to say I will not be getting my surgical procedure on June 3, 2019 because I have no pre cert!!

Am I unhappy you bet I am because now not only have they caused…

My policy has me as a male and I am a female. Been trying for 2 years to change it. customer service freaks when I FINALLY get through after hours of waiting. They have put me on hold everytime to check what protocol is and never pick up again. Time and time again.

I need a pap smear done and it I cant get it until this is resolved. You better hope they don't find anything wrong that could have been preventable!!! This has been upsurd to a level that I can honestly say this is the worst customer service experience of my lifetime!!!!!

member ID xog901718550 grp hmm00004

During the first week of March, I called the customer service dept. (customer service?). Mail delivery in my Chicago zip code is slow, and service delivery to my building -with 324 apartments - is notoriously bad. I have missed mail, received other residents' mail in my postal box, etc. I never received my statement mid-February for a 3/1 payment due. I called "customer service;" explained the issue, requested a new bill for the due date of 3/1/19 ASAP and ALSO requested the form to complete to authorize an ACH payment each month....ASAP.

Two envelopes arrived yesterday, 3/18/19. One, a disparaging letter from BCBS Customer Service (Scranton PA) stating the "rules," that I could cancel my policy...blah, blah. From the letter's date, it took NINE days to arrive in my mail box. Typical of…

My child was admitted to hospital at 11:50 pm Saturday night. On Sunday, the hospital called to get approval for admission and were told the policy was inactive. They called 2x. I also called twice; the first time I was told the policy was active.

When I called again, I was told the policy was active but that behavioral health pre-auth was closed on Sundays and that there was no one available in the entire country who could confirm or approve coverage for my child, that the hospital would have to call back on Monday. Scandalous, if true.

Disgraceful that both the hospital and I were told this if not true. The hospitalization of one's child is stressful enough without having to deal with such an inefficient and unhelpful bureaucracy.

I have A case already Id 125364 against Blue Cross and Blue shield of TX. Their response was there are Drs in this area. Yes, there are bur noone wants me as a patient due to my extensive medical problems. One they insist is only in her office hours a day and doesn't not do ports. They made a Dr in the system to take me after this Dr office told me they weren't taking new patients especially with my medical problems. All of her partners turned me down. I have been with my DR 21 yrs. Last Dec. I was told, Rocky Biggs , and DR Sotmans billing office was told he was is network.

I have now missed 7 treatments and will miss at least 3-4 more. They have no problem taking my $718.86 a month. They don't follow their own procedures. With this medication I was told because of my extensive…

This company cancelled my insurance. They say that I didn't pay my health premium for three months. Blue Cross took my money!