Baja Fresh logo

Baja Fresh

5.0
2 complaints

Address

9311 E De Ventura Suite 100 Scottsdale, AZ 85258 USA, Scottsdale, AZ, 85054

Customer reports ongoing issues with a specific manager at the Simi Valley location who refuses to allow a service dog in training inside the restaurant and requires the customer to order from outside. The complaint highlights a pattern of difficult treatment from this manager, even when the customer's licensed service dog is present.

Generated 6 days ago

Common Issues

100% (2)
managerdifficult timeneeds to be removed
100% (2)
dog with a licensepuppytraining
100% (2)
consistently given me a difficult timeasking a customer to stand outside
100% (2)
Simi ValleyTapo CanyonJaime Piceno

Complaints

Baja Fresh logo

Gemma Wenger

Apr 24, 2023
0

I have a dog with a license and we frequent Baja Fresh Simi Valley (Tapo Canyon) quite often. I just got a new puppy who is currently in training and I was told by the manager Jaime Piceno that I needed to stand outside the store window and call in my order because he won’t let the puppy in because he doesn’t have a license yet.

This manager has consistently given me a difficult time when I only had one dog with a license. He needs to be removed because asking a customer to stand outside the door and call in an order is ridiculous. He told me to leave the dogs outside which I cannot do.

and legally you can’t tell me to leave my one dog who has a license outside. This man is very difficult and doesn’t represent the friendly attitude of the neighborhood! He also doesn’t know the rules…