Assurant

Hello Assurant Appeal Department, I'm sending this letter in response to denial for my 2017 C300 Mercedes, when I purchased this call from Carmax I also purchased the warranty by Maxcare for protection. My car was not running the way it was in March 2021 when I brought the car, as a result I took my car to Mercedes Dealer ( Hunt Valley location).

Mercedes said MaxCare denied the claim. My sister the Attorney at Law ask me to reach out to your company with an appeal. If the appeal is denied I'm prepared to see you in court. I'm also prepared to contact the Federal Trade Commission, along with the Better Business Bureau and or Fox 45 to get my story heard.

I'm a single mother of 4 children and I do not have additional monies to pay Mercedes Dealership, I chose your warranty because I thought…

Waiting on claim approval since September 1, 2021. No updates provided when calling to check status!

I've sent Debra Puig is several email messages concerning claim number (00201410177). I've also left her a series of voice mail messages. She's not responding to my messages.

I was asked to sent age of items,contents loss,photos. I've submitted that request. I don't know what else to do, I can't talk to a human being. I'm a senior citizen and I'm constantly reaching out. There are other pictures,rug,light.

I filed a claim with T-Mobile for a lost device. I paid the deductible but after 2 days I realize I did not get an email stating when I would receive my device. I spoke to a rep named Sam she told me at first that my claim was denied because I claimed the wrong phone.

I told her I did not she then said my claim was denied because I did not upload my ID now I was not told that I was supposed to upload my ID by the rep that took my information. Fast forward I was on the phone for almost 1 hour trying to explain what transpired .

I told her I was on lunch and needed to wrap it up but she told me I shouldn’t have called during lunch time and was very disrespectful telling me that I was talking and not listening. I asked her to let me have her name again and she refused.

I asked to speak to…

File claim on Aug30,2021. It’s 9/23/21 my last day hotel paid for. Adjuster get me the run around. Asked for several documents I submitted. Now they want a screenshot of my personal account. I feel racial profile! I sent it a receipt!

Are you saying I don’t have that amount to spend on a home. Do they do this to every active policy holder. The manager not answering phone call. Or return call. Help! I’m also sick! I need to get help from doctor and I can’t make back to Louisiana.

Texas don’t take my health insurance. My phone number 5045090173!

On August 8th I dropped my iPhone 6s so I made a claim on the phone. I was to be sent a replacement - same exact phone, had to pay my $200 deductible first. No problem. 1st replacement came and it could not be activated by me or Metro - T-Mobile corporate store.

Customer service asked me to send it back and they would send out a replacement. 2nd replacement phone arrives. Same issue. Corporate store call Assurant for me to try and rectify the issue. Doesn’t work. I have to send that one back. 3rd replacement phone arrives. Same issue again. 4th replacement arrives. Same issue!

I am in the store having to call Assurant again. This is now the 19th of August, I have been without a working phone for 11 days. Assurant now tell me they want to send me a 5th iPhone 6s as a replacement.

Store…

If there was a zero I would sure issue that. I purchased a Chevy z71 a few years back and now at 63k miles transmission goes out not to mention a few thousand miles after I received it back from body shop.

I was T-boned on driver side. Snapped axels, tie rods and everything in between. The 35inch tire and 22 inch rim is what accepted the impact. 2k miles later the transmission just stops pulling while I’m driving. I put in a claim with these people and they are wanting to replace my transmission with a refurbished one.

Now first off the point of a warranty is for the convenience and simplicity so that when something does happen to your vehicle it moves somewhat smooth. I would never allow this company to have anything else to do with me or another car that I ever purchase.

I would never…

Hello,

This person is supposed to work on my claim but since 2 months I don't have any news from her even after a bunch of emails and call. She is unreachable and never calls back. I want my claim to be resolved in 1 week. Thank you

I had a pipe burst at my property in Cerritos, CA on 8/2. Immediately, I called the plumber and fixed that issue.

However, he recommended that attached wooden cabinet and adjacent wall is severely water damaged. I filed a claim 00103257072 with my insurer Assurant on 8/3 and since then, claim has not moved any inch further. They don't pick up the phone.

Every time it goes on voice mail. Everytime they say they are waiting for estimates and some documentation from their own vendors. They keep delaying claim approval as much as they can. I have tenant staying at my place. They are also disturbed with uncertainty of when the work will start.

As they have to stay in hotel during the repair work. Please help resolving this claim asap. My restoration company is also trying to reach them and…

Assurant insurance provider of Metro PCS

You may remove me and this claim! I have zero interest in wasting another second with your sorry excuse of a business you have here! Not a single nickle that I have ever spent to have insurance that is provided by your company that I could say was earned! Piss poor excuse for a service or lack of service I should say! Thanks for accepting my hard earned money for years for absolutely nothing! Quite a racket you run just cause it's a minimal amount of money you take quietly monthly does not make you any less of a common thief criminal! I will seek out some other third party service for what I believed you provided from now on! I write fully stated here that I Aaron Free do hereby decree that never again shall The business know as Assurant ever…

I have filed 2 claims, back on 06/12/21 and here it is 8/6/21 I've paid my deductible, uploaded my docs. And each time I call I get the runaround, now my id expired 06/16/21, so now there saying I need new id to verify.

they got my id which was current at the time I filed my claim and uploaded it, so I uoloaded the paper copy from DMV showing I paid for new id. they said they would take it, and now they say they wont take it.

I've been to metro to have them upload my docs as well, and still no phones. this is crazy I've called and talked to supervisor they just dump be back in the que. these people are the worst people to deal with.

I had to go buy a Trac phone in order to call them. since I don't have a phone.

To Whom It May Concern:

We are writing this letter to voice some very serious complaints about the level of service we have thus far received with our Platinum vehicle service warranty through your company, Assurrant. When we first experienced problems with our 2014 Jeep Wrangler Sports Unlimited, the last eight digits of which are EL250626, digits my wife has forever burned upon her memory, in November 2020, the Jeep was at the All Terrain Transmission repair facility in Las Vegas, New Mexico from November 17, 2020 until March 16, 2021. It cost us personally $2464, and the vehicle was not repaired right. Not only that but because we live four miles from town or the nearest grocery store and we have to haul all our own water for bathing, cleaning and drinking, and propane for warmth and…

Insurance company will not pay us for living expenses. They wanna investigate receipts and we are living in a shed with no water or power. Dogs get better treatment than this. We have workers at our home that we can't pay.

As a result they are going home broke after working for free.

Contract #394433632 Extended Warranty Purchased for Samsung 55" TV on 11/15/17 Paid in Full On 5/25/21 I called Samsung Protection Plus to report my tv no longer works. Since my tv is under Assurant's extended warranty, I would have to get Assurant to find a repair place that will accept the extended warranty.

I can't get anyone from Assurant to contact me regarding this situation! I've been getting the runaround for over a week. I want to cancel the extended warranty & have my money returned to me, but I can't get anyone to honor my request.

I'm reporting this matter to the Attorney General in my state if your company doesn't respond this week. I have lost confidence in your company & feel I can't trust this company to assist me correctly. Pls have someone call me & respond to my…

They were not helpful what’s so ever , it took me 2 weeks to get the right info from them . I even talked to a manger and he didn’t even know anything. Then it turns out I wasn’t able to get my phone replaced because no airtime well duh it’s not going to have no airtime at all it was stolen .

I lost my phone in Jamaica I did a claim on my phone I wasn’t home or my kids fedex said they left the phone outside when I got home there was no phone outside both neighbors said they didn’t see anything I reached out to y’all to get my phone back and no one help me in still phone less & now they are telling me my phone is not covered.. I’m not understanding who leave someone phone outside anyways now what I supposed to do I’m still getting bill for a phone I don’t have

Made a claim on the april 22, 21 we r now going on 2weeks I spoke with 4 supervisor who all said they promised help and didn't do much but delay the process longer just got off the phone with a manager who just clicked on me (peter) may 5 and I still have not received my phone.

There supposedly investigating to see where the phone is I was then doing assurant s job by contacting fed ex I found out the package never left fedex building they also called an where aware of where the package was last tracked at ( fedex) yet I still have to wait another 3-5 business days for them to investigated where the phone is ( hello it's lost somewhere In fedex ) not helpful at all and everyone just gives A run around very lazy !

Definitely need to do a better job at training you supervisors and floor…

The first time I filed a claim was due to our food spoiling because the refrigerator went out in our apartment and I kept calling and calling and leaving messages and emails and after 30 days of not hearing from anyone, I filed a complaint and that is when the insurance claim adjuster got back to me, only to deny our claim.

Which I don't see how she can deny our claim because our personal belongings were damaged in an apartment that we rent.? Now, I am dealing with a theft from our vehicle and I can't get anyone to call me at all and today I received an email from the adjuster requesting items that I already sent her numerous times.

The letter stated that these items must be sent in within 7 days. I am trying to get this lady to call me so I can let her know that I already sent them to…

Called to file a claim and got hung up on after at end of process trying to pay, called back asked for a manager held on phone a rep lying pretending to be a supervisor sent me to tmobile and hung up. Called back to pay on claim, this supervisor wouldn't even try to investigate or try to look into situation.

They all do a great job wasting customers time and being rude, no consideration for others. To make matters worse, how would anybody feel repeating themselves 5 times when answers are in front of rep. Then I asked for corporate email or phone number, they were overjoyed to give out address on their website.

They enjoyed antagonizing me and I work for a company that uses them third party to make matters ever worse, they hire people and teach them they can treat anyone any type of way…

Have spoken to customer service numerous times with no resolution. Have called claim adjuster and manager numerous times with never a call back from either. Initially the claim processed check to my deceased mother in error. Could not cash check.

Nothing has been done to rectify and this has been going on for six months. Customer service says case escalated and will get a call back from adjuster but this never happens. The most horrible customer service that could be imagined!

I reported water damage and VISIBLE mold i reported the issue in January 2021 this agent Lauren Cobo has argued with me and im suffering from mold exposure was suppose to send me relief she has lied to me and keep threatening me and has done everything to harm me

I have tmobile and recently my phone was stolen i have paid every moth my insurance now that i meed it they habe denied my claim 3 times because for somereason my phone cant be verified evem tho tmobile told them om the phone i brpught my device to there company threw att and even tho it says device unknown in there system it shoes a picture to tmobile of a galaxy note 9. I want my replacement.

What can i do please help

I had a service appointment in November from 8:00 a.m. to 12:00 n. I arrived at the apartment at 8:00 a.m. to wait for the technician because it is in a gated community and I had to give the technician access. While I waited I received an email saying the service would be from 12:00 n. to 5:00 p.m. When no one arrived I called and was told to keep waiting. At 7:00 p.m. I was told the appointment had been canceled after waiting for 11 hours.

I have just had the same experience today. My service appointment was from 8:00 a.m. to 12:00 n. I arrived at the apartment at 8:00 a.m. to wait for the technician because it is in a gated community and I had to give the technician access. While I waited I received an email saying the service would be from 12:00 n. to 5:00 p.m. When no one arrived I…

I reported my phone on Thursday April 1st. With mechanical issues I was told my phone would be replaced within 3-5 days here it is April 6th no phone and I called and they told me it would be another 5 days im not sure what is going on but I bet if I had to give you your phone you would expect it in the 5 day frame but not assurant they can do people however they want to do them UN called for

I've been a T-mobile customer for 20 years plus and have paid extra for Insurance for as long as I can remember and now that I need it and paid the deductible, they will not send me my replacement. Assurant will easily take your money and do nothing to make the customer happy.

Instead blame it on their system. I'm tired... I just want what I paid for. T-MOBILE PLEASE HELP!!!

worse company ever wish tmobile would get rid of the been 10 days and no results thy keep hanging up on me when i want to speek with a manager

HI I filed a claim for damaged items that happened while my items were in storage at an apartment complex. Assurant was my renters insurance. Instead of giving me the money to replace the damaged items they sent them out to a third party vendor to be cleaned.

Well lets say that the high ticket priced items example 2 Michael Kors Bags and over knees boots and shoes never made it back to me. I tried to contact my adjuster several times Anna and she doesn't return calls This insurance has poor customer service.

They take your money and your things!.

Assurant is the worst. Unfortunately, I had to purchase an extended warranty for my GE refrigerator-freezer. Any service requests must go through Assurant. Assurant hires untrained people, who make non-existent service appts. One lady, must have been 99 years old, "scheduled" a service appt on a Sunday morning between 8am and 9am.

I questioned the validity of this appt as it was a Sunday. Her response was "Well, it's an emergency"). She lied of course - no appts are scheduled for Sundays - this type of poor service went on for days.

Assurant "automatic service" scheduled me with a "Discount Appliance Repair" company very far away. They were even less trained and more rude than Assurant. They scheduled an appt and then called to say "It's too far, we are not coming" and hung up!

I am…

The most horrible customer service I have ever experienced. Two out of the three reps that spoke to me had no social skills. They were rude and not helpful at all. They made me feel like I was the one with the problem.

I have been paying for insurance on my phone for over 15 years and the day that I have a problem with my phone it takes me 2 and a half hours of going back and forth between T-mobile and Assurant. At least T-Mobiles reps were courteous and wanted to help.

I dropped my phone in the pool and stated that online and in-person with the reps that the phone was not working and could not be turned on after it had fallen in the pool. Yet they sent me back to t-mobile, not once but twice saying it had to be taken caret through t-mobile warranty.

Then they put me on hold for 20…

Devan, employee ID 68299, demonstrates a lack of professionalism and has a proclivity to interrupt and speak over customers. When asked not to speak over and to allow for one o finish speaking, Devon (68299) defends his position while speaking over the client. Actions make for a tense filled experience, Not what one is used to when dealing with Assurant or T-Mobile.

States that he is the team leader? If so, this will no doubtful transfer to subordinates. Would recommend retraining.

I recently filed a fire claim on my renter's policy, and I found out very quickly that I chose the wrong company to protect me and my belongings. I only signed up with Assurant to gain the multi line discount with my Geico auto policy.

I am quickly canceling both once my fire claim is complete. I am at utter disbelief how they can treat their customers in a time of need. I have always paid my premiums on time and never had any claims before.

I've recently discovered I would be out of my place for 3 weeks and need alternate lodging for the time. Hotels can be very pricey and not willing to give a discount for being displaced. I do have loss of use coverage with Assurant for up to 6k.

That inlcudes lodging, food, and any other expenses I need to cover while I am out. Instead of providing,…

My daughter filed a complaint 3 days ago and we have not been able to get a status on the claim. We have called multiple times and only get the run a runaround.

We went to your Popeyes in Missoula,Montana on Reserve St.. We get to the speaker of the drive through. The guy said I will be with you in a minute. There were two cars ahead of us . We sat there at least 15 min.

and the guy never came back on the speaker. One car left and one still there. My husband backed out said good bye on the speaker heard not a sound. We pulled around on the side everyone is pulling through and a heavy set lady employee walks out with a box of food letting napkins fly all over parking lot.

This happened on 09 _16 _19. We just went pass Popeyes at 5:00 PM 09_17_19 not one person eating there. Poor management

Went thru drivethru and ordered the family meal. Had to wait 5 minutes for tenders because we got half and half meat. My boys got home and the chicken was cold and the tenders we had to wait on to cook weren't even look warm when we started to eat.

Fries were cold and super old. When I called up to complain. The lady claimed she was the GM but didnt seemed concerned what so ever and huffed when I said I wanted to complain. She asked if I wanted to come back of course I didnt wasnt about to get screwed up food again or worse.

This is the worst experience I have had there. And for a GM to not act more concerned was uncalled for

I have a claim approved, and it has been a week and still no phone.

I returned the damaged phone but Assurant charged me 336 dollars and stated I did not return it and when the box was received by them, the phone was not in it. I mailed it and tracking number from post office stated it arrived

first off you can't even use a phone to set up technician. they give a code and you log into it and all done by the customer. pathetic.

finally get an appointment scheduled. do they call and say someone will be in your area today, NO! have a service appointment and figure out logistics ton stay home. well low and behold assuring calls and says NO technician today after waiting here hours. Pathetic again.

poor service, poor customer relations. will never buy this worthless contact again,

I have called two times to recieve shipping labels to my email and my sons email so i can bring my device to a ups or fed ex stotre to have them printed to put on the box. I am still still waitinf after almost an hour.

The first guy told me 10 minutes and the other man said he would send them shortly. I lost my phone and made a claim for a new phone. It was sent to me today and yesterday someone turned in my phone.

There is ablock on my phone and it can not bre removed so i am told until it is in transit. I am still waiting for the lables so i can get my phone working. This is terrible customer service.

I need my phone because of my job. Please help

I want to file acclaim fo rOrdered on October 26, 2017 Order# 112-9506070-0060204

my phone fell and its cracked, I called the insurance company to make a claim June 4th. I was told it would take 24 to 48 hours. On June 6th they told me it normally takes 3 to 5 days.

I waited until June 8th 2019 and I called to find out the status and I was told. I was missed informed and it take 3 to 5 business days. June 10th which would have been the 5 business days I am now being told my claim is under investigation???????? Investigation for what? for a crack screen?

I have never used this company in probably 2 or 3 years and there doing an investigation? it doesn't make any sense to me. I called again June 11th to be put from person to person and not getting any straight forward answers as to where is my phone.

the supervisor for insurance company even told me there is nothing he…

I had been experiencing issues wit my iPhone 6 for about 2 months. I have been in and out of the local T-Mobile store, Apple Store, and seeking assistance with Apple support to find out what's wrong with my cellphone. I could not make or receive calls, text, receive texts get emails nothing. I finally paid the $149.00 insurance co-pay to get a new iPhone. The problem with that is the new phone was not allowing me to do any of the above stated functions either. I was back and forth trying to find out what the problem is. Finally, I was told that because my iPhone is an older model, the network is not connecting and that's why it reads on the cell NO SERVICE.

I bought a new iPhone and requested I receive a refund for the $149 send my iPhone I sent in back. I was told by Don (supervisor)…

I have a extended warranty through Samsung who uses Assurant as the actual insurance co. My Samsung refrigerators ice maker stopped working.

Also the freezer won't stay at the proper temperature. Called in some service on Aug 28th. That was on my old contract which ran out at the end of the month. They assured me it would be covered because I reported it before the end of the month.

They tried to get someone in my area to come and repair it and could not get a service person to do it. So they closed out the ticket. Nothing was done. We renewed the contract and started all over again.

Same problem, no one would come out in my area. Every time I call they transfer me to Samsung and they try and transfer me to Assurant. It is now Oct 5 2018. Still no repair or exchange of the unit.

It…

Recieved a quote from a man named Fernando. He said I needed to send a document via email or fax to be able to finalize. I sent a doc. that day and didn't hear back from him for 3more days to find that it was the incorrect document.

That day I sent the correct document and have never heard back. Have left him and assurant numerous messages with no response. It is very important that I get insurance and they done seem to care

1)I have a service contract for my Sub Zero Refrigerator CONTRACT #283775526. I called your service number AUGUST 20th because the refrigerator was leaking on the inside and there was frozen water in the INSIDE of the refrigerator. I was given an INCIDENTt # 3974625 and told that Bartlely Refrigeration would call me, I said I wanted someone who is authorized by SubZero to come and I was assured that Bartley was certified by SubZero.

I was given Bartley's phone number. Bartley called me to describe the problem and I told him ice was forming inside the unit. 2) Bartley came August 28th with some parts. He took the unit apart, spent about an hour fixed the wires inside the unit, put the unit back together and said it was fixed.

3) It took 2 days for the unit to go down from 59 degrees to 44…

I filed a claim on my cell phone July 10th 2018. Rcv'd the replacement phone without a charger. Used our old charger the same message appeared. Called Assurant back. Was told sounded like we just need a charger and they will send it. 00 for charger.

00 the old phone worked so we returned the new phone on July 18th. I called today August 13th because I had not heard anything back. Was told They received the phone July 26th. But the warehouse has not scanned it into the system.

So they are unable to do anything for the return of our money because they need to make sure its the correct phone being returned. They are unable to tell me when that might take place, Now the old phone is doing the same thing again.

but they again unable to do anything about it beause no one can open the package…

oo to my T-Mobile bill for not returning a crushed Samsung 7. This was taking straight out of my bank account. My lawyers plan to sue for this corruption. I cant understand why thee was not a simple phone call telling me to returned the phone.

Have no use for it pls paid the deductible and paid for the crappy phone. There is no BS paper work that told me to return in 90 days. I will also go to my bank and have them attack you as well. You are a thief.

bought heated coat, bought a policy thru assurant batty seems shot can not get anyone to warranty amazon 38905061 ems;00804012 any thing you could do to help would be great thank you jim for deb tomasi

I was misled during the process of filing a claim during multiple calls, being pressured to falsely report a date that was not accurate. To the best of my knowledge I had repeatedly stated that I could not remember the date and did not want to be misleading in the claim.

The customer service representative repeatedly requested that I produce a date (having me make up dates, multiple times). I was then told that I was not within the coverage timeframe because it was not made within 30 days. The second individual made the same demand for a date regardless of accuracy and then told me it was not within 90 days.

I asked the local T-Mobile store manager to speak with the gentleman about the matter where the Assurant representative said it was approved and took my debit card information…

The rate of my Assurant insurance payment has been changed( twice) in a one month period and I was not given a proper notice or legitimate explanation for the change until well after the fact. In other words the payment had been withdrawn before the notice arrived. I spoke to an Assurant customer service agent named Jenna and then Zack from the same office location. Both of them behaved as if it wasn't a big deal and had a very, what I would call unprofessional approach to the matter at hand.

Plain and simple a customer should always be handled with respect since I am giving my hard earned money to your company for your services. The Assurant agents in question asked for the number on my odometer and quoted me a new rate of $60.25 per month for a car that is at least 11 years old and…

I am writing to you because I have been a customer with Assurant insurance on my plan for over 20 years and have never felt more dissatisfied with service than I am lately. I had 4 plans with you one of which I recently cancelled because of poor coverage and horribly customer service. I spend a decent amount of money monthly with you and feel like its money I am throwing out the window and getting nothing in return. On many occasions I have called about dropped coverage, late text messages voice mails days or hours later or sometimes not at all and yet I still can not get any resolution.

A more recent incident was I paid $100 for a plan for my daughter under the Assurant plan and I have called everyday since I got it because it doesn't work. You cant imagine my frustration I am…