AspenDental Complaints Continued... (Page 2)

I arrived on time at the Aspen Dental Clinic in Branson, at 7:30 a.m. today to find the lobby heavily scented.

I have reactive airways disease and was having trouble breathing due to the scents in the lobby. I asked the receptionist if she could turn off the air freshener explaining about my illness. She said I could have a mask. She got annoyed when I told her that ordinary masks do not help with scent. She declared that she and the other front desk workers only wore scented oil which "did not contain any chemicals and could not cause anybody to have a reaction." I said, "give me a break, WATER is a chemical!" She arose and stalked from the room, arriving back heavily covered in scent. I suppose her intent was to make me so sick I would have to go to hospital.

I am 70 years old. Airways disease kills people my age all the time. It was clear that nobody at Aspen Dental cared if I died.

I stood outdoors in the cold to wait for my provider, who came and got me about 15 minutes later. While getting my x-rays the Dentist came into the room and fired me. Not only did the front office staff cause me to suffer, the Dentist did not show any compassion for my being made needlessly sick.

Toni Oliver

Went to Aspen Dental in Richmond, IN. July 2015 for a consultation. They took x-rays and explained my options and cost. In November of 2015 I went to my family dentist for emergency tooth extraction (4 teeth to be exact). In Feb of 2016 I contacted Aspen Dental for an appointment to extract the rest of the teeth and have dentures fitted. The young lady I spoke to explained I would not need new x-rays or exam since the x-rays was less then a year old. She proceeded to tell me what the insurance would be paying and what my balance would be and that it needed to be paid in full. I had again explained that I had teeth extracted so that the x-rays were out dated and the quote would need to be adjusted.

On March 12, 2016 I went in for my appointment explaining again the x-rays were out dated. They explained the dentist would make the adjustments and sign off on the missing teeth and the invoice would be adjusted and a credit would be applied to my account.. Needless to say no corrections were made, Now Aspen is charging me for extraction they did not do. My insurance company has even informed them that these teeth had been previously extracted therefore no benefit is payable.

I have made multiple calls to the accounting department to see why monies have been applied to these teeth when the insurance company didn't pay. I have worked with insurance EOB's and was always taught that the claim and EOB should match up. Last I knew when you continue to bill a insurance company or a patient for a procedure that was not performed by your office that is fraud and is against the law...

Stay far away from this branch and all Aspen dental practices. These people only care about profits and I mean only. The last six months have been the worst of my life and it is completely due to the mismanagement and dehumanizations I've faced in dealing with Aspen Dental. I received very poor quality work, was lied to, over charged, double charged, mislead, taken advantage of, and given the run around.

After 40 plus trips, many wasted, I am left with zero bottom teeth, no usable denture and no reasonable resolution. I have developed IBS due to the stress they have created in my life, combined with a total inability to chew my food. My story is too long and detailed for words here, but I will say that you won't find a happy experience waiting for you at Aspen Dental. Go somewhere that cares more about their patients than they do profits. I am totally disgusted with the lack of care and bad work these people provided. Good luck.