Armani Exchange

It has been a nightmare since I placed this order. I wish I can give you a BIG ZERO STAR. You don’t deserve 1 star. I contacted your customer service via email & by calling several times since January 25th & I keep getting the same answer & no one could able to help me.

I returned my package back in January 22nd with your courier DHL as per your instructions & the return label I received from you & since then you didn’t receive this package because on DHL website it says: missing information from A/X so I been going back & forth between you & DHL & till now the package is stuck in customs for a mysterious reason & I’ve been hearing the same thing for 2 weeks now, all this miss is due to a miscommunication between you & DHL & I am the one who is penalized for that.

Worst company ever,…

I purchased a few items from Armani exchange online and did not like the items when they arrived so I requested a refund. Since the items came in multiple packages, I was advised to mail them back in one package.

However, Armani now claims to not have received the additional items that were mailed back under the one tracking number provided and refused to provide a refund for the additional items. I have spent months following up and asking for details on the refund and after 90 days of waiting, I was told that I never returned the additional items.

I will now continue to dispute the refund and file a complaint on all possible avenues and never save a company money again buy combining returns into one package.

Poor customer service over the phone as well as store located in Orlando Florida (Millenia Mall)

Dear Armani Exchange team,

Writing you this email with deep shock of your employees attitude today at Jersey Gardens store in New Jersey towards myself, my wife and my mother.

We have been treated very unethically and unprofessionally even a store manager was there and she could not handle her staff attitude.

Ive been a loyal customer to Armani Exchange brand for alot of years all over the over. But this situation and experience we had today will change our view of your brands unless a serious action was taken.

We have left all our purchases at store and waiting to hear back from you soon If you really care about your customers and brand.

Very disappointed, thank you.

Moemen Shaarawy

ordered worth 800+ and didn't received the order at all. Emailed the customer service so many time but no one replied back. Called them 3 times and escalate the problem to a supervisor, they said I will receive confirmation email but nothing happened up to now. Don't order online.

Tip for consumers: Don't order online because it will never arrive.

store in Sri lanka, one Galle face mall , sales person refused to exchange a tshirt purchased yesterday, for discrimination reasons

I wanted to make a purchase online and checked their refund policy. They said 14 days full refund. The item was out of stock in my size so directed me to their stores that do have it. I purchased the item in store and noone bothered to inform me that they only do exchanges for store purchases. WHY would your company's policy be different online than in store?! No other company does that. I have now gone back to the store to make the refund and THEN they tell me its exchange only.

I know my customer rights and I want a full refund. This company obviously isn't making enough sales in store.

My son revived a bottle of Armani Code as a gift but the spray mechanism does not work so he is unable to use it. He had told me to bin it but I would like to hear your response first.

We don’t know where it was purchased or when. The code on the bottle is38R900L Could you please advise me what I can do or should I just bin it. Thanking you. Marie Grant

I Recently purchase a short and a shirt from you store, on tha first wash they loose like 2 sizes dawn , Inow i don't have any use for it terrible quality of close , and when tried to explain tha to tha store manager at wild horse outlet in Phoenix Az , he didn't let me finish and say he can not do anything, and gave a terrible actitud I personal don't think he deserve tha position , terrible customer service and

actitud , his name is Luis Alvarez malo, from tha Phoenix premium outlets, at wild horse pass, I will never recommend you store , or shoop there ever, Iam sure you don't need my Busines, have a good day tky

I usually don't complain as I like to complement people. On July 17th my husband and I have visited Armani exchange store in Woodfield IL in Schaumburg. The person who "helped" us her name was Elssie. Her attitude and the approch was not friendly from the moment we entered the store.

She was not helpful at all. I am going to say she was rud and lacking basic sales person human personable skills. My husband doesn't speak English so when I questioned her why she did not sell him the shirt her response was "Becsuse you guys don't listen"????

We found it very offensive. You don't treat your customers like this. You are there for them. She came as she was there for panishment. We are both in sale business and would never hire her to represent our brand nor recommend.

To Whom it May Concern... I have had the worst experience in my life and Wouldn't recommend anyone to go there to shopping at your Clothing Store PERIOD!!!

I’ve been emailing a complaint about my Armani black patient bag as it’s split. As it was a gift I haven’t got the receipt. I messaged this information twice with no answer and prepared to send the bag back for inspection.

As a regular customer of men and ladies items I’ve been treated badly. Please reply, Many thanks Pam Lewis

I bought a pair of jeans from armani, an the quality is awful, i had to take the label photos below an also the logo was silber but turned bronze also photo below. I paid a lot of money for these jeans £180 an i expected alot more wear the this, as i will now not wear them! I have bought high street brand jeans that have lasted longer for quarter the price!

Just a day ago, both my daughter and her friend were singled out in your store and were asked to leave. They left the store without purchasing anything as they were singled out by the store manager who had reasoned that they did not have the means to buy anything because they “did not belong there”.

My family has come into the store many times and this is the first time we have ever experienced this type of DISCRIMINATION at this store in La Plaza Mall in McAllen, Texas. The humiliation is beyond comprehension, as the employees and store manager ridiculed my daughter and her friend as they left.

I was at the cairo festival city branch when i found some interesting discounts and so i purchased a pair of trousers and was very interested to purchase some nice sweat shirt as well yet, i did not find my size. the sweat shirt was on 50% sale and it looked amazing and comfy.

i asked about the price after the sale and i was told that the price after the discount is 1460. i went to the city starts store the next day and luckily found my size so i immediately decided to buy it.

at the cashier i found out that the cashier guy deducted 2045 LE from my credit card! i asked him why is that and he told me that this sweat shirt has only 40% discount and not 50%, i was shocked cause i already knew the price from the cairo festival store.

after i went home i did the math and found that the…

I bought a Armani bag about 10 months ago, the buckle broke, I return to the store, in Paris, that I bought it, with the receipt, I ask to fix it, and after a few minutes, the vendor came from the office, and told me they could do nothing to help me!!!

I am an Armani's fan, but it was the last thing I bought there, after more than 20 years as a costumer!!! We all know that the bags there are expensive!!! A very bad attitude...

Second item of clothing now where the emblem is or has peeled of! I love the brand but for the price you pay the quality is poor extremely disspainted what can be done

I returned three items over $300 in Beverly Center location as of today I have not received my refund in the mail as they have promised to send me a check I have contacted several times past two weeks again I have not received yet the manager promised me it would be in the mail seven days ago as of today I still have not received it since September 15 I contact the store employees answer the phone They try to look into it and

have the manager contact me but every day it’s a different person I cannot get my money back. Can you guys call the store and Beverly Center and find out what’s going on with my refund my number is 818-261-0002

Date was 22 nd Sunday October at 4 pm At Cerrito's ca location female manger rude and would not let me exchange items even when I had receipt. Claiming the string that held the Sandals together was no there and she could not resell them In The retail business myself This excuse was BS and poor management skills for sure. Please advise as I will be patiently waiting response Thank you

I was out with my family doing a bit of light shopping when my son saw a jacket in the window on display at your 90-15 Queens BLVD location. As we entered into can notice they keep the store well kept.

There was more employees than customers which concerned me because not one of your associates as soon much as greeted us asked we need help. But immediately I noticed a guard make his way in our vicinity. My son was uncomfortable and asked if we should leave and I said to him no let's stay a little longer how long will this persist.

We stayed in the store for a good 15 minuses the only contact at had with anyone was when I stood in line and asked for the manager on duty. While she was reluctant she gave me her card wrote Martina of store number 508.

I decided to not even try the coat on…

I needed a phone in a pinch, bought Armani on a recommendation from counter girl. It would not fit. Returned it same day, they refunded fun but said I was out of luck on service card I bought for $25 because it was non-refundable.

I bought it to use that night and it turns out the item was defective. How could this be fair and good business practices?