Apple Vacations

24-30 Sept 2018 you booked a vacation to Honolulu for my two daughters and I through my Travel agent. Travel Confirmation #IS 54928828 Under Karen Cronin. I booked this 04/18/2028. My daughters flights were fine. The flight information sent to me was: Alaska Air flight 895 on 24 Sept 2018 from San Diego to Honolulu nonstop first class depart 11:50am arrive 2:50pm conf:MN5XVB return: Alaska Air flight 892 30 Sept 2018 from Honolulu to San Diego nonstop first class depart:3:15pm arrive 11:47pm conf:same

I arrived at airport in San Diego about 9:30am to find that I had missed my flight. Alaska scrambled to get me out but nothing was available until 2:30pm with a 3 hour layover in San Francisco arriving in Honolulu at 9:35pm. And yes my return flight had changed also Instead of leaving…

Please have Dana Washburn refrain from calling my office and hanging up on me.

This is disruptive to my office production.

July 26 2028 I’m with my husband and son was checked in to Grand Palladium Punta Cana. During the check in, we have a problem, the check in staff wanted us to pay extra for my son $ 470. 00 , they thought we paid less than we did.

They thought we paid for a child ( my son hi is 14 years old) . We already payed all the money to the travel agent Anna Szalkowska Sun Travel for 7 night all included for 3 people. This caused us a lot of stress, we contacted our agent in USA and she said we pay already and we do not have pay anything.

She contact with Apple vacation to check what happened. Next day Apple vacation contact with us and agent said we do not have to pay for anything. Agent from Apple vacation said this is Grand Palladium mistake or they tried to charge us more for no reason.…

Hello my name is Joe Venere. Me and my family of 5 recently booked a vacation to Punta Cana at Riu Bambu. This was supposed to be a once in a lifetime vacation for my children. The management at this resort was rude and very unprofessional.

My children had to sleep in a room with sewage gas for 3 days before the hotel would change our room. We were told multiple times the problem had been fixed but after we changed rooms 3 days later we found out that they did not even attempt to fix the problem until the following day.

After contacting the hotel apple representative the management still failed to resolve the problem. They would not even come to the room to smell the odor but instead sent a bell hop who soon as he got to the hallway said he would not go to the room because of the odor.…

The trip we had was very nice and the people truly friendly. The only drawback was that I was eaten alive by something in the bed. I spoke to the Hotel the first night and they sprayed and I continued to have issues.

We inspected the bed and it wasn’t bed bugs nor mosquitoes.

Finally, when I got home, my clothes were infested with ants that were aggressive and enjoyed my legs on the way home on the flight as well. It was not a full pleasure trip for my first time out of the USA, because of the bites from the ants all over my legs, arms and back that caused huge lumps all over.

I have been using Apple vacations for 10 years, I have no complaints about our travel agent.

This year we did the charter from Chicago to Huatulco Mexico, we traveled with Volaris airline. This is probably the WORST airline EVER!

First of all, no English was spoken, the forms we had to complete were in Spanish...the staff was not very welcoming.

Not only that they had no food that you could even purchase, on the flight to Huatulco we were given a small cup of Soda, on the return flight they said NOTHING was free & if you wanted a soda it was $3.00 American.

I have never been so disappointed & may not travel with Apple again.

I certainly hope that next year you can find a different carrier that flies to Huatulco.

We paid extra for Preferred Perks & I guaranty there were none!

R. in February of this year 2017. I upgraded to preferred adult only level one at the melia Caribe tropical . upon arrival was given level bracelet however was put in family section for my room. After finding my room I returned to the desk to ask why I was told that they needed my room for a wedding coming in and a poker tournament that scheduled in June of this year.

prior to going on my vacation I was never advised of the change in the package I purchased. Nor was I advised by the check in upon registering. Blind sided and stuck this I made the best of it. R.

to meet him at the desk next day to get departure time. I arrived at the desk he was not there at the time given I sat for 2 hours in lobby and he wasn't there. I wasted 2 hours of my vacation time.

You should understand that I…

Attention Apple Vacation. 9/15/17 We have traveled with Apple Vacations for probably 15 years now. We take a vacation to Mexico at least once a year, usually organizing groups of 10 to 30 people to go. The issues we had booking this trip for 11 people in December was totally ridiculous.

We usually promote Apple Vacations and up until now have had minimal issues.

However, after this experience we will definitely re-think that in the future!! Our experience booking this trip was not smooth or pleasant. You claim claim to be the number 1 travel agency in the world. I would expect your Apple Representatives to be trained better.

5 to 5 hours total on the phone, booking this trip for just 11 people, simply because Apple staffs are not trained proficiently. From the…

Hello me I paid for a vacation booked through you guys now that I have experienced the vacation from He'll. Please help me

Booking #0054195330 please review all of the notes on this. I booked to Punta Cana. First representative sold me something that didn't exist along with phony pictures of the hotel of the room I was getting. picture number 16 for the puntal cana Palace. I called to ask questions and the next representative said that the room wasn't available nor was it ever available yet on Apple Vacations web site it had the picture of the room and the rep. said she contacted the hotel requesting the picture room.

Bad that I was lied to when I booked. when I called the rep. reviewed and listened to the phone conversation that I had originally. Listen and you will hear that she lied to me. That's not nice. I did get my money back for the trip. Look at the notes 4 different conversations took place prior to…

I booked a hotel room through Apple and the shower ended up being terrible. How can I contact the refund department to request my money back? Here is a photo attached of the dirty shower I found in the room.

Booking number # 0053874097. 30pm to Dreams Punta Cana and we were offered right away an upgrade to preferred room. It was fishy right from the start that they offered us a "better room" for free. We wanted to see a difference so we went to see both of the rooms- upgrade and the one we booked.

When we entered the first preferred club room we noticed that the room smelled like mildew, mold and people's sweat. We smelled pillows and sheets and they were disgusting, damp with yellow spots all over them. Then, the usher boy showed us the regular room (the one that we originally booked). Smell was the same.

We didn't see much of a difference between upgrade and regular. My wife has severe allergies and she instantly started sneezing and coughing. At…

Dear Apple Vacations Customer Support, Since making our reservation, we have received notification from your Client Notification Department that Dreams Villamagna is undergoing renovations with an expected completion date of June 24, 2016. At the time of our booking this renovation was not the case.

We selected this Hotel expressly for its Sushi Bar and deck which will now be under renovation during our stay. In all fairness to loyal Apple Vacation customers, we would like to request that our trip be extended to us at its current posted rate to offset the inconvenience we will no doubt experience given the Hotel's renovations. 35 each . )

Apple Leisure Group, Customer Care Department, 101 Northwest Point Boulevard, Elk Grove, IL 60007-1024. Flight : FI1124 from Cancun International Airport to Detroit. Below you will find the specific details of what transpired within the terminal upon our arrival at the airport. As we approached the boarding line, we were told the adult beverage that Dianna and I were sharing was not allowed, so we stepped out of line and sipped on it until the line was thinning. We proceeded to drop the remaining amount into the trash container.

The ticket agent checked Dianna’s boarding pass, but did not check mine, which I found unusual. Once I was on the plane, I proceeded to the front bathroom in the front galley. As I came out, I found 2 flight attendants standing directly in my path, as if to…