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Apple Vacations

3.0
29 complaints

Complaints

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Sylwia Siemek

Jun 28, 2016

Booking number # 0053874097.

Me and my wife, we arrived on May 24th at 2.

30pm to Dreams Punta Cana and we were offered right away an upgrade to preferred room.

It was fishy right from the start that they offered us a "better room" for free.

We wanted to see a difference so we went to see both of the rooms- upgrade and the one we booked.

When we entered the first preferred club room we noticed that the room smelled like mildew, mold and people's sweat.

We smelled pillows and sheets and they were disgusting, damp with yellow spots all over them.

Then, the usher boy showed us the regular room (the one that we originally booked).

Smell was the same.

We didn't see much of a difference between upgrade and regular.

My wife has severe allergies and she instantly started sneezing and…

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Earl Constantine

Apr 28, 2016

Dear Apple Vacations Customer Support, Since making our reservation, we have received notification from your Client Notification Department that Dreams Villamagna is undergoing renovations with an expected completion date of June 24, 2016.

At the time of our booking this renovation was not the case.

We selected this Hotel expressly for its Sushi Bar and deck which will now be under renovation during our stay.

In all fairness to loyal Apple Vacation customers, we would like to request that our trip be extended to us at its current posted rate to offset the inconvenience we will no doubt experience given the Hotel's renovations. (At the time we booked we paid 988.

35 each .

The price is now 788.

34.)

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Michael T. Phillips

Mar 7, 2016

Apple Leisure Group, Customer Care Department, 101 Northwest Point Boulevard, Elk Grove, IL 60007-1024.

Flight : FI1124 from Cancun International Airport to Detroit.

Below you will find the specific details of what transpired within the terminal upon our arrival at the airport.

As we approached the boarding line, we were told the adult beverage that Dianna and I were sharing was not allowed, so we stepped out of line and sipped on it until the line was thinning.

We proceeded to drop the remaining amount into the trash container.

The ticket agent checked Dianna’s boarding pass, but did not check mine, which I found unusual.

Once I was on the plane, I proceeded to the front bathroom in the front galley.

As I came out, I found 2 flight attendants standing directly in my path, as if to…

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Anonymous

Feb 12, 2016

Looked into booking a Hawaii vacation through Apple.

The prices were ok but the website experience was painful.

I'd recommend they spend a little more money on a good user experience, the site was slow and I could not book the trip I wanted.

No other complaints from me.

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Anonymous

Mar 23, 2015

We planned our summer trip in America and got the best deals with Apple Vacations.

The best tour operator which I have found in last couple of years is Apple Vacations and we are grateful for their immediate support and comfortable packages in flight ticketing.

Round the clock customer service, best deals , advance reservation for flight and accommodations are the best services given by Apple Vacations with good discount rates, special offers around the globe.

It also deals with Corporate packages and if you have tour plan, please do visit Apple Vacations.

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