Amtrak

My bus and train both were delayed by over 3 hrs, was told I would be refunded my fare but was offered a voucher, would like refund in full my case number is 05247221

The dining car seating attendant was rude and unresponsive to passenger needs. Unnecessary curt direction to passengers casts a negative image of the entire excellent staff. Route -- Lynchburg to New Orleans. 8/18/19

I will never take amtrak again. The bathrooms were filthy! Had to ask twice for paper towel and toilet paper. They should automatically be replenishing those items. Due to a freight train accident we had a very long wait ( 7 hours) I understand that’s not in your control.

I am handicapped and unable to do stairs. We had to hunt down and ask for our orders to be sent to the kitchen missing items when delivered and had to go look for someone to fix it. No one ever came to get my breakfast order so I got no breakfast.

Waiting to see if I get lunch. I was on the train from whitefish Montana to Milwaukee wi your customer service on your trains is horrible.

Winter Haven Florida Amtrak station waiting at County bus stop outside. Walking to get out of the Heat and use the restroom and I was thrown out by the stationmaster. You are owned by the federal government I was alive when this happened in the 70s meaning I have a right to use the wash room.

I moved in Winter Haven in 94 raise the family my kids and I have stopped there many times over the years cuz we're you enjoy riding the bicycles and no I ride the bus in the bicycle cuz I'm a disabled veteran at 60 years of age seem to be 61. I am appalled I was thrown out of your station a veteran lived in the county close to 30 years and nobody's ever said anything to me about stopping there during operating hours I have never trash the place and

never would and being owned by the federal…

The departure stated 4:43am but the train did not leave the station until 6:30am. The return trip was late as well. This causes a problem, especially if someone is waiting for you. Can anything be done to help elevate these problems for future travels not just for me but others as well?

Over all our train experience was great. My issue is a damaged bag sent from Salinas to LA Union Station, reservation A10541 bag tag 28-61-94, arriving LA Union Station on train 11 on 7/30/19 8:35 PM. My bag was 20 minutes late arriving on the carouse and was severely damaged Photos attached. I have tried to email [email protected] and the mailbox is full. I have also contacted Union Station. I can forward a copy of my email if you would let me know where to send it. Sincerely,

Marsha Pippin 702-768-9655

Dear Amtrak Team,

I am Carlos, one of the passengers from the last Sunday evening train heading from Chicago to Carbondale (Train 393: CHICAGO (UNION STATION), IL - CARBONDALE (AMTRAK), IL)

Reservation Number - C95A4E Purchase Summary - Ticket Number 1920612545275

I am writing because, so far, I have not heard and received any pronouncement from Amtrak with regard to the accident that took place on Sunday at around 5 pm at University Park. I completely understand that it was an accident. However, I along with the other passengers were stranded for more than 3 hours waiting for Amtrak people to find a solution for us. You may not want to know this, but I had to use my own money to buy some food since it was getting late and I had no idea when they were going to rescue us. In addition, I…

I’m on the LA to bakersfield bus. Listening to the foul mouther driver and his Amtrak driver passenger talk about their terrible supervisors and terrible passengers. The driver has used cuss words non stop for 2 hours. He got into an argument with the lady in LA helping to load passengers.

He was rude to her and cussed at her and wouldn’t communicate with her. I have never experienced more unprofessional behavior in my life!!! Believe me we all know who the terrible supervisors are!! Karen and Andy you are being talked about non stop!! This is so gross!!!

I will gladly share their pictures!!

We as a group of five were seated in an area marked group of 3 or more and conductor forced two of our group to move to make room for another group of four. Very rude conductor, not the first problem traveling north from Boston.

July 27, 2019 Train 97 Silver Meteor Scheduled to leave Charleston ,SC 4:51 a.m.(Left 8:12a.m.) ; Arriving West Palm Beach, FL (4:47p.m.) arrived at 7:28p..m. I arrived at the station early due to distance and transportation. At 3:00 a.m - I saw (text sent 2:49a.m.) indicating a departure time 7:35, 7:48 and 8:00a.m. finally 8:12a.m. My outbound Train 98 Silver Meteor 7/23/2019 ( 9:47 a) West Palm Beach, FL to Savannah, GA was 1.5 hours late..

I am truly disappointed and disgusted with my trip on Amtrak. Hope there is some compensation.

JULY 23, 2019 AT NEWARK PENN STATION . CHECKED IN AND ARRANGED FOR BAGGAGE TO BE PLACED IN BAGGAGE CAR—DUE TO BYPASS SURGERY CAN NOT LIFT INTO OVERHEAD ABOVE SEATS. BAGGAGE HANDLER ARRANGED TO HAVE BAGGAGE PLACED IN BAGGAGE CAR. M.

FROM NEWARK PENN STATION TO RICHMOND , VA. ARRIVE RICMOND, VA. AND NO BAGGAGE . BAGGAGE CAR CHECKED AGAIN BY TERRELL BUNCH AND MY BAGGAGE WAS NOT INTHE BAGGAGE CAR . TICKET AGENT SAID A CALL TO NEWARK PENN STATION WOULD BE MADE. m.

I RECEIVED MR BUNCH’s TELEPHONE CALL . I LEARNED THAT THE PORTER AT NEWARK PENN STATION PLACED THE BAGGAGE WAS ON THE LATER TRAIN WHICH ARRIVED IN RICHMOND ABOUT 9:45 pm . MR BUNCH EXPLAINED THE BAGGAGE WAS PLACED IN THE PILE OF BAGS TO RICHMOND LATE TRAIN.

I HAD MEDICATIONS NEEDED TO TAKE SHORTLY AFTER MY ARRIVING IN RICHMOND…

We hope that our return trip to KC today is better than our trip here to Chicago. We arrived 4 hours later than planned. We understand that can’t be helped, but our main complaint was the lack of restrooms available.

The ones in our car and another car weren’t working, but lack of communication and lack of signs made the situation worse. People were coming into our car to use the facilities, but because the sign wasn’t prominent they were unaware that it also wasn’t working.

This made our car the worse smelling. To make it worse, massive amounts of air fresheners were sprayed by the staff and perfumes by the passengers. The air was absolutely disgusting.

Also, a staff member emptied and locked the only trash container 3 hours before the trip ended.

July 21,2019 Train 156 from culpeper to Penn station was booked full without a/c for 4hrs in a 100 degree heatwave no other seats available not even given a bottle of water. I want to be refunded. The trip was horrible. Please respond Thank you

July 20, 2019 on train #156 from culpeper va to Penn station no a/c for 4hrs on 2 cars in a 100 degree heatwave train was full no where to sit in a/c cars it was horrible I am requesting a refund.

The Porter is angry and seems to hate customers. Terribly rude. Informed us he was an ex drill Sargent and he treated us like we were misfit new grunts. Worst customer service I’ve ever seen. Is bad enough with your dirty trains and poor equipment, then have this poorly trained employee represent your Train system with behavior like that.

Is he a reflection of Amtrak’s corporate ethics?

My family and I was devastated about the way we dropped off at an empty desolate Memphis Train Station! We paid for round trip tickets from Jackson Ms to Chicago il. No accommodations were offered to get us home! Amtrak left us stranded with a 5 month old and small children with nobody to talk to!!!

We were stranded 7/15/19 for 7 hours!! Amtrak personnel services were very rude in Chicago! There is no excuse that Amtrak can give for doing it's paying customers this way! It's a shame! com

Today July 13, 2019, we were to riding AMTRAK Train # 821 from Pauls Valley, Oklahoma to Fort Worth, Texas and return. At about 6:00pm on July12, 2019 we received an e-mail saying the train had been cancelled because of a service disruption (whatever the Hell that is).

A small group of us were taking a trip on AMTRAK and had been planning it for over a year. I now find Train # 821 will be running on July 13, 2019 but is sold-out. This tells me you were "overbooked" and had to cut some reservations.

All that I can say is YOU BASTARDS!!!!! We had this excursion planned for a year and because of overbooking on your part we were left at the station--literally!!!! What makes these other people any better than us! As far as I am concerned AMTRAK just lost several customers.

I have ridden…

We have been very uncomfortable. The temperature on train # 97we boarded in Fredericksburg Va. on July the fifth was set way to low. The conductors said it is an automatic system and that there was nothing they can do about it.

My wife and I have traveled on the regional train s and never had an issue before. This is a problem that needs resolving. People have on hoodies, heavy jackets etc. All the blankets on the train have been sold.

we never intend on riding Amtrak again. 16 hrs. oneway to be uncomfortable the whole time is just not worth saving a few dollars. John Davis

I was riding an Amtrak train with a Metrolink ticket. It was my first time riding any of these Metro trains. I boarded the wrong train on the misadvice of a train depot employee. m. something. The conductor rudely told me I had the wrong ticket and that I had to get off at the next stop and wait for the next Metrolink train coming in 15 minutes.

He was somewhat dramatic about it, drawing attention and embarrassment to me. There was no train that ever came. I missed my doctor's appointment because of this rude employee. It happened almost 45 minutes ago. Train probably just got there to Union Station in Downtown LA.

I don't know the name of that conductor but he was a short and skinny black man on the Pacific Surfliner as I said. You guys probably won't do anything about this, but you…

Upgraded our tickets and it cost us a thousand dollars more than we were quoted on the phone. i WILL NEVER TAKE ANOTHER AMTRAK TRIP BECAUSE OF THEIR PRICING POLICIES

On 05/18/2019 My husband and I took my 83 year old mother along with her sisters and brother (all seniors) to Chicago to surprise another sister that lives there. It was their first time and riding on a train. We left St.

Louis on the 302 at 6:40am and was suppose to arrive in Chicago at 12:20pm; minutes into the yard at Chicago Union Station, we had to sit on the train for 3 hours due to power outage. I witnessed people getting off the train and walking down a muddy hill with debris everywhere, very dangerous area.

We were told by the announcer that the police was called because several people were trespassing on Amtrak's property; and any remaining passenger attempted to leave the train we would be arrested. The announcer throughout the wait could not tell us the correct information…

I am calling to Amtrak in regarding to a reservation I made. I waited for almost 20 minutes for an agent to pick up my call. Then the agent repetitively saying "you are breaking up" "you are breaking up" ...

It's ridiculous because my signal was full and I had a very good reception on my side. " Then he hanged up.

I’m in business class and needed to use the restroom. I still smell like old urine after coming from there. I find it difficult to believe that basic sanitation cannot be achieved. The windows are also dirty, so forget any beautiful scenery.

i wonder when I will arrive in NYC. Ken Roberts

) took your bus from San Luis Obispo to San Jose CA. I would like to register a complaint about this journey. After struggling to find two seats together, we crammed into our seats like Sardines . After 10 minutes, we began feeling hot & uncomfortable and soon discovered why.

The overhead lights in the entire bus went on and could not be turned off. The heat coming from the lights was unbearable. I felt like I couldn't breathe. Panic stricken, I started to hyperventilate. Upon trying to turn on the fans overhead which were next to the lights, we found they didn't work either.

There was an announcement from the driver that the lights would have to remain on or we would have a delay in the schedule. The entire trip was like…

Amtrak train and it's conductors are wonderful, but on my BIRTHDAY of all days, was a nightmare yesterday. A. Union Station to Oxnard. I was scheduled to leave Oxnard train station at 5:40. I arrived early and waiting inside the waiting room for the train.

Around 10 additional people were also waiting for the train. NO one announced the arrival of the train, NO one in the lobby said anything! We saw the train pass us by, and the employer and the security guard calmly said, "That was your train.

You were supposed to wait outside". NO one said this to us earlier. I was charged an additional 5 dollar fee on my credit card to take the next train which was to arrive at 7:45pm. It would have been too late to connect to the Metrolink train from Union Station to go home to Newhall Metrolink.

I…

I Attempted to purchase a round trip ticket on 4/21/2019 for NY leaving on 4/23/2019 at 6:20 am from Union Station, I was informed by the ticket agent at the terminal that there were no trains leaving on that date at that time. She further informed me that the best that she could do was to put me on the 5:55 am train.

When I arrived at the station on 4/23 at 5:20 am I observed that there were no trains leaving at 5:55 am so assuming a mistake on the part of the agent I got on the 6:20 train, I was informed by the Conductor that I was on the wrong train (number 130) as apposed to 138 and that I would have to call USA RAIL to make corrections less my entire round trip be fouled up!

With the assistance of the Conductor (young, White guy, beard) I was able to accomplish this. Through no fault…

Triple charged screwed up reservation. Daughter and some others show up 7 or 8 min before departure. Guy handling doors says they can get on if lady says it’s okay. She says no. My daughter has ticket right there and is in her way back to college, classes tomorrow.

Now she’s stuck in Chicago and we’re out more money to get her back and then drive her all the way down in the middle of the night. And no refund has gone thru. Called and they said only 1/3 is scheduled to b refunded.

Crappy service all the way around

Hello, I am filing this customer complaint about my experience dealing with the attendant working in the Café Car of Amtrak train Regional 125 from New York City to Washington, DC on April 11, 2019. m. " "Tim" was extremely rude to me when I entered the Café Car.

He informed me immediately upon me entering the car that the Café Car was closed - I had yet to even speak. His tone was rude and discourteous. I was embarrassed as someone else was standing close by. I then asked him what time will the Café Car open?

He said can't you see I am busy right now.

Nevertheless, I did not return to the Café Car as I was afraid of this employee. I rode for 3 hours hungry and thirsty. People like this should not work in areas that expose them to the public. This was unacceptable. Thanks for your time.

I purchased a round trip ticket from Corcoran Ca. to Hemet Ca. which required I also use the Amtrak bus. The ride from Corcoran Ca. to Hemet was ok.

However, for the return trip, I suffered a financial burden due to the negligence of the Amtrak bus driver.

Specifically, I was at the bus stop for the return trip at the specified time. I was about 20 feet from the bus stop as I did not want to be by the other people at the bus stop. The bus passed the bus stop.

The bus did not slow down or stop. One would assume that they should at least stop at designated stops at the designated times. I did call Amtrak and was told the driver does not have to stop if no one is standing there.

I explained I was there and other people were there as well. Amtrak refused to assist me and left me stranded.…

Beth I hope u or family member never get by a train . you are piece of trash I hope u die filthy bitch

On March 25 2019 I took a trip from Illinois to Massachusetts with my granddaughter to show her the joy I found riding on a Amtrak Train. I have taken this trip many times. This was her 1st trip on Amtrak.

I wanted it to be memorable but it was memorable for the wrong reasons. Below are the my top 4 reason for this complaint.. 1. " I question one of the café attendant's as to why these seats were blocked off?

I was told he did not know? 2. After finding another seat I found that the foot rest was broken and could not be used. 3. The bathroom for the business class was not operational after the first couple of hours and would not be fixed until the end of the line.

Normally this would not be a problem but I am a senior citizen and have a chronic knee issues. 4. Dining car had been…

Amtrak has delivered poor customer service on all ends. I had purchased a gift card for an Amtrak ticket and had issues on the app purchasing the ticket. The app gave me an error message stating that my card would not he charged.

When I tried again the card had in fact been charged without receiving my ticket. When I called customer service they told me there was nothing they could do as their refund office was closed until Monday. I told the conductor my issue as well and received very rude and poor treatment.

I was told to repurchase a ticket I already paid for and told that if I could not I would have to exit the train. Before I left the train I needed to use the restroom as the train was already heavily tardy and delayed about an hour and delayed at LA Union Station.

The conductor…

I was a passenger on your trains #3 and #4 June of 2018. I was in the handicap section due to respiratory problems. All the toilets in that car were out of service. They did offer to move all passengers to another car.

This would have caused a bigger delay due to my health. A young mother with a young child got on at one the stops. When she was informed of the toilet situation she asked the conductor could seat them else where.

Instead of trying to accommodate her the conductor started to berate her in loud rude manner. It embarrassed my sister,niece and myself. " The trip back to Missouri was no better. The toilets broke and the closest one was at least two cars away.

" Wonder where this statement could stopped? Might even had shown some professionalism. Our trip was not a pleasure…

I called Amtrak customer service on 2/18/19 to find our info on purchasing monthly passes. I was greeted by customer service. I asked about the monthly pass. " Amtraks Customer Service Rep advised this was a 30 day pass and my pass would be valid until 3/18/19. So I purchased.

Only to find out on March 1st, that my pass wasn't valid and the man taking the tickets on the train was extremely rude and threated to call the police on me and have me ARRESTED even after I told him the situation. I was very calm and he humiliated me for no reason.

I was put in a situation where I could have been arrested due to AMTRAKS customer service rep LYING to me and basically STEALING my money due to invalid information. Upon calling customer service they refused to give me the reps name who sold me the…

Going to purchase a ticket to Jacksonville Florida I needed to use the Amtrak station restroom station in west palm beach the customer agent told me to use the out restroom located 500 feet from the ticket counter. Needed to urinated and I was refused the rest room customer service was extremely rude.

At this point I just walk away never to use Amtrak services or recommend due to the experience I witness yesterday refusing restroom to a person February 19,2019. Thank you for your time.

Been riding the train for 2 months Oceanside to Anaheim. The afternoon ride 782 has a serious on-time performance. I can under stand 5-10 minutes late. But 45 minutes several times ? and from what I read nothing has changed for years.

Not to mention I almost missed a train because the ticket personnel at te Oceanside terminal took 20 minutes to enter and print out a ticket. Read a story lots of peoepl want to invest in Amtrack the future looks bright for train commuting but as they said if Amtrack is running the program it will not work out.

Mid-January, I bought a one-way nonrefundable tkt from WAS-NYP for $49. B/c he was going to drive to New Jersey for gov't training, my husband planned to meet me in NYC and drive me back home to DC.

B/c of stupid gov't SHUTDOWN, my husband could no longer train in NJ. I called Amtrak Jan 24 to get another one-way tkt WAS-NYP and two one-ways NYP-WAS.

The man I talked to CANCELLED my nonrefundable one-way WAS-NYP -- costing me $49 -- and made two round-trips, going when I didn't want to go (we had talked about this) and returning at 8 a.m. when I'd said we wanted the 11:10 from NYP.

This had all taken 45 minutes since every time something came up, he had to "put me on hold" so I guess he was in training. I tried to be patient but at the end I lost it.

At the end of it all, Amtrak had an…

It was a very large suitcase with my name and address on it. I did what their employees at the gate advised me to do with it before boarding. the train. They knew that I was legally blind be ause I was carryi g a white cane.

Yet, when my luggage was not found, they could not track it down. Their treatment of me during my ride and afterwards was horrible. Please loom into this matter. When I last saw my luggage one-of tbeir employees was loading it onto the train with ticketed luggage yet they were calling it carryon because it was not ticketed. How can they justlose…

There was no toilet paper in the restrooms and when reported nothing was done about it. We boarded the train in Lorton Friday Jan 4. Really disgraceful!

Reservation # EC2939-November 18. I attempted to interact with the dining staff on 3 occasions and had very disrespectful and rude interactions with one specific gentleman: William. The first time, I simply entered the empty dining room to take a look, he was the only person in the room and he rudely snapped at me and chased me out.

The 2nd time, in the middle of the night, no one was awake & it had been silent for over a couple hours, I slipped into my pajama bottoms, as I had seen 3 others do earlier. He opened the door and gasped.

I apologized to a female agent who confronted me afterwards. I was wearing my workout shorts and wasn’t anywhere near nude. Later , the next day , I tried stopping him as he rushed through to take reservations for lunch and he glanced right by me without any…

No seats available for MANY passengers on Keystone 665 12/09/18 departing Penn Station at 1:05pm to Harrisburg. Passengers forced to sit / stand in aisles and between cars.

Last night I was travelling the 9:06 PM Northeast Regional 123 from NY to Washington. Around midnight, I went to the dining car to refill my water bottle. When I arrived at the service counter, there was no one there.

I waited for a few minutes, looking around for help but there was no one in sight other than a young woman sitting at a nearby table, facing me, doing paperwork. After a little while a little kid came to the counter as well, with an empty water cup.

" I turned toward her and stepped out of her way, saying…

I purchased 3 tickets on November 16, 2018 - 2 adult and 1 child. We had an apt in Philadelphia, we should have arrived about 10:40. The trained arrived about 1pm. We sat on the train for an additional 2 1/2 hours! Our reservation number was E75331 from Lancaster, PA to Phila 30th st.

That same evening we left Phila (30th st station) to Lancaster, PA. Our train was 1 1/2 hours late. I would like to be reimbursed for these tickets. I have copies of the tickets should you need them.

Thank you, Randi Howard, Tim Howard, Lila Howard

I went up to the cafe cart on the Carolinian Train 80 to New York at 8:24am - 7:00pm. I ordered my breakfast since I am on the train for 10 hours. I gave her my standard payment a debit card which I have payed with previously with other train carts.

This time they asked for Identification. I did not have it and she refused me service.

NO INTERNET Service!! during our trip to the Grand Canyon or on our return home. I feel this was falsely advertised by your company. I am not the only one that was complaining about it on your train. I would think with a company as large as yours a better Internet service could & should be provided to your customers to make the trip more enjoyable.

You have excellent Porter's, people working for you and I couldn't ask for a better service. Invoice: 326985 under Michelle Aabye-Davis who is my sister. This was a vacation with my siblings 15 Oct to 20 Oct 2018 from Chicago.

The following was sent to Amtrak on September 18, 2018. Besides this I have called several times and have been shuffled from department to department. I have not received any acknowledgement of this message nor have I been treated so poorly since Navy boot camp in 1953,

"September 18, 2018 Dear Sir/Madam My name is Joseph DePasquale and on September 6 of this year my daughter and myself had the misfortune of traveling on Amtrak from Schenectady, NY (SDY), to Benson Arizona, (BEN), returning to SDY on September 16. I don't use the word misfortune lightly. To start with I was not offered any discounts, but later learned that a senior discount could heve been had. In fact my birth date,1937, should have been a tip off. The information came after my trip from an agent who insisted I only paid…

Harrisburg station made no announcement about arriving train. Customer service closed. No one to help me (DISABLED VETERAN) so I went down to the track and sat on a bench. Train conductors said NOT BOARDING YET. I wasn't trying to board but they got AMTRAK POLICE down.

He spoke to them, said it was ok for me to sit & instructed train conductor to help me get a disabled seat & board me first. THEY LEFT ME THERE & BOARDED EVERYONE ELSE, REFUSED TO HELP ME WITH MY BAG.

RESERVATION 80FFEB, Harrisburg to NYC, return trip SUNDAY 9/23/2018. THIS IS 100% UNACCEPTABLE. Just because there were no disabled rates available for this train does NOT mean the train personnel can just cast me aside and ignore me! This treatment towards anyone is deploreable but more so to a DISABLED VETERAN!!!!

Harrisburg station made no announcement about arriving train. Customer service closed. No one to help me (DISABLED VETERAN) so I went down to the track and sat on a bench. Train conductors said NOT BOARDING YET. I wasn't trying to board but they got AMTRAK POLICE down.

He spoke to them, said it was ok for me to sit & instructed train conductor to help me get a disabled seat & board me first. THEY LEFT ME THERE & BOARDED EVERYONE ELSE, REFUSED TO HELP ME WITH MY BAG.

RESERVATION 80FFEB, Harrisburg to NYC, return trip SUNDAY 9/23/2018. THIS IS 100% UNACCEPTABLE. Just because there were no disabled rates available for this train does NOT mean the train personnel can just cast me aside and ignore me! This treatment towards anyone is deploreable but more so to a DISABLED VETERAN!!!!

Tried to get info on the Coast Starlight when the Northern Cal fires were interrupting service. Calling Customer Service a waste of time. Then found out part of the route that was supposed to be train was bus. Got the station about 10 minutes ahead of departure time and the bus had already left. s. " We were polite.

No yelling or cursing, and she was down right rude. And, show me where on a ticket it says to be there an hour or two ahead of time. Can't find it? Nope,neither could we. Drove my friend who was the passenger to the next station about 100 miles away.

So 200 miles round trip, five hours of my time. AND NO FREAKIN" REFUND???? S. about a refund. Offered $50 toward another trip. Doesn't even cover my gas. Dealing with customer service is a nightmare - on the phone nearly an hour…

My major complaint was with the connecting bus company that was to transport my wife and I from Rochester, MN. to Lacrosse, WI.. I first want to make it clear the bus drivers gave us 5-star service to and from Rochester.

They were extremely courteous and friendly. One small problem was the name of the bus company was not the name on our eTicket ("Go Carefree Shuttle"). This led to a little confusion going to Rochester. The name on the bus was "Groome Transportation".

The problem started before our return trip with an employee of Groome Transporation. On the afternoon of September 14th, my wife had the forsight to call Groome to make sure we were to be picked-up at the Days Inn Hotel.

Note: The Days Inn Hotel closed permanently, with Groomes' office and an attached restaurant closing soon.…