Alaska Airlines

We were booked for a long awaited trip to Maui. Our flight number was 2383 from Victoria, BC to Seattle at 0935. Our flight was at least one and a half hours late leaving. We sat on the tarmac in Seattle for 20 minutes before we unloaded to go through customs.

By the the time we got through, we had missed our connecting flight with Delta to Maui. Delta was unable to help us and referred us back to Alaska airlines. They put us on a flight leaving Seattle at 6:40pm.

We had paid extra for seats on our earlier flight so we could sit together. Our new flight had us 4 rows apart. These changes caused a day delay, rental car and condo problems. No one even apologized or attempted to help us. ,

My wife and I are Alaska CC holders and Alaska mileage members. We flew 10/28, FLT 854 first class, seats 4F & D. We fly Alaska for service & comfort. From no blankets, no appetizers to running out of dinner, the entire flight was poor to say the least.

I am sending a typed letter today to Corp, headquarters. We were both shocked at the lack of service or caring by your airline. We do have choices on who we fly and have flown, we hope this does not fall on deaf ears.

David & Robin Bailey 10519 47th st east Edgewood, Wa 253-845-5359

I flew flight 710 from Honolulu to SFO on October 26. I flew first class. I have two complaints. One of them is specific and one is more general in nature. The general one is that I have rarely, if ever, been on a flight where the flight attendants were this singularly unfriendly.

Usually, flight attendants will smile when they interact with you, they say you're welcome when you say thank you and they say thank you once in awhile when you do something helpful for them. Not these two guys. They did what they had to do in a fairly efficient (though never speedy) manner, but with no friendliness at all.

My specific complaint is that, in a five-hour flight, the seat belt sign was on for almost the whole trip, though it was as smooth as a baby's bottom, except for two times with a very…

I am writing on behalf of my wife who I think deserves a refund for the unprofessional service she was given this morning. My wife's name is Won Ahn and she had a reservation for a 6:50 fight to Vancouver, Canada from Logan airport ( Air Alaska Flight 25).

My wife is a Korean National and has issues with language comprehension so she arrived at Logan at 5:20 am to get clarification on her visa. She was originally directed to the electronic ticket machines, yet was soon told to go to the check in counter.

The woman asked my wife for her ETA; when my wife asked her what an ETA was, the woman appeared confused and couldn't clearly explain it, so she called the woman standing by the ticket machines. This woman told my wife to go to the Canada Visa page ( WRONG INFORMATION).

My wife filled…

Our 18-year old daughter, Dana Vlaisavich, booked a round-trip flight from Spokane - Portland (flight #2257, Confirmation # YRBXCE) to come home for a family visit this past weekend from college (Departure on 10/24, return 10/27). Several weeks after booking the flight, she learned that she had an important school event that she had to be at the same evening as her flight home (10/24).

She called Alaska to let them know that she would not be able to make the outbound flight, in hopes that she could receive that portion of her fare as a credit toward another flight. Since it was a saver fare, she was told it was non-changeable.

However, she was NOT told that her return flight on 10/27 would be cancelled if she didn't make the outbound. So, the day after her scheduled flight (10/25) I…

Discriminating, rude, compassionate people. From 3pm they make me waite till 9pm for my flight just cus I was crying do to missing my daughter who is in the U.S. arm forces.

We were traveling with our 4 year old with a terminal brainstem tumor. Because it is located on the pons, it impacts his ability to balance and walk, among multiple other things. We wanted to request to use his stroller, rather than carry him, all the way to get on to the plane.

The ticket agent at the gate told me she was too busy to help me. She proceeded to clean out her purse. Later, someone she knew walked by and they began visiting. A crew member happen to go past to board but saw we needed something and helped us tag the stroller.

When we boarded, my husband took my son down and had left his and my son’s bags with me. The original ticket agent would not let me board with all the luggage even though I explained that they were my husband’s and sons right in front of me.

She…

Good afternoon,

Me and my family got to the airport on 10/25th 3 hours before the flight which was at 3:55 PM (flight DREVZB). We already checked in online, so I just had to drop off my stroller and a car seat by baggage drop off area. However, I have been told that I need to drop a car seat one place and stroller at the other place. Later we have to move from a checkpoint 1 to 3. I had to ask people for letting me and my 2 year old daughter cut through the line, so I can make to the flight. When we got to the gate finally it was 3:48 and a gentleman told us to re-book a flight because the gate was closed. I went to the customer service desk, and has been told that next flight would be at 8:50 PM and I would have to spend a night in Portland, then head to Santa Ana following morning. The…

I BOOKED 4 PEOPLE TO MAUI WITH MY BANK OF AMERICA ALASKA CREDIT CARD, AND HAD TO PAY FOR TWO OF MY COMPANIONS BAGGAGES FEES THIS IS BULLSHIT. IT WAS SUPPOSED TO BE FREE, YOU PEOPLE ARE LIARS. YOU SHOULD HAVE TO PAY ME BACK THE FEES YOU STOLE FROM ME. $60.

THERE IS NO REASON YOU FREAKS COULD NOT WAVE THOSE FEES. WE HAVE DIFFERENT CONFORMATION NUMBERS BECAUSE THERE WERE NOT 4 FIRST CLASS TICKET AVAILABLE-ONLY 2 SO BOOKED THEM WITH CARD AND I SHOULD NOT HAVE TO PAY FOR THEIRS PERIOD.

On Oct. 19 my husband and I flew from Victoria BC Canada to Orlando Fl for a business conference. Our luggage took an hour to arrive at the carrousel in Orlando. We were scrambling to find a ride and had been travelling since 5:30am.

We arrived back in Victoria yesterday morning at 12:35am. OUr confirmation code was CRZEFE. We fly Alaska Airlines at least once a year. Onboard, there is always an announcement about the luggage guarantee of 20 minutes, if it is longer, contact a customer service agent and get miles toward your next flight.

There is never a caveat that the agent must be contacted within 2 hours of the flight. I did not know that it had to be done at the airport that day and we were already late arriving at our hotel.

I just called and talked to a customer service rep who…

I was on Alaska Airline flight 1381 from San Jose, Ca to Portland, Or today 10/25. My seat was 22B. When I arose to get off the plane, my clothes were sticking to the seat. There was about 2 1/2 to 3 inch piece of dark brown sticky substance, possibly chocolate nougat candy. Unfortunately, it was almost the same color as the seat fabric.

Fortunately I was wearing blue jeans and they were easily cleaned in the washing machine so no harm done. I am only telling you about this because it was a bad experience and made the airline look sloppy.

My husband & I flew on Alaska air #787 from Charleston SC to Seattle WA on Sept 30.

On this 5.5 hour flight there was a screaming child that did not settle down at all for the whole flight, that was seated 2 rows behind us. This was the worst flight that I have ever experienced. The parents did nothing to quiet the child who seemed to be a very hyper active boy of about 2yrs old

I know that there is not much that the crew can do, however, I have to wonder why the child was let on the plane when this behaviour was in progress in the holding area before the flight.

I am sure that if an adult was making the same commotion in the waiting area that they would not be loaded on the plane, and if they exhibited this behaviour on the flight that the plane would have landed & the offending…

Hello--

To begin, this is the SECOND letter I have sent to you in four days regarding our terrible experience with our recent flight. I have not received a response to my first letter.

We were ON OUR WAY to the airport when we received a text that our flight was delayed TWO hours. This is UNACCEPTABLE. We were told that it was because the crew was unable to work the hours needed for the flight. YOU ARE AN AIRLINE-- you should be able to manage your air crew.

Because we were eager to start our vacation, we hurriedly booked a slightly earlier flight than the one you bumped is to. THAT FLIGHT WAS LATE TO ARRIVE IN VEGAS, TOO!

Our confirmation code was: BWRMUE.

How are we going to be compensated for our valuable time lost sitting in the airport...NOT at our destination?

Again, this is…

I booked my 3 children on Flights to go from San Diego to Texas. Now their flights are cancelled. The flights that they were put on do not work, they have to work. The only other choice I was given would get them there on Thanksgiving, family will have left.

Can they be moved to a flight on American, that Alaska partners with? If I would have made changes I would have had to pay. I don't understand how an entire flight can be cancelled. Thank you for your help

Today is Sunday October 13, 2019. I took Alaska Airline Flight# 648 from Seattle Washington to Tucson Arizona today. I was sitting in the isle seat 11C . About half way through the flight, I watched as the man in the seat in front of me (10C) set a small Muffee Dog in the isle beside him. The dog was on a short leash and had a cloth sign on it's back that said, " Please don't pet me as I am working". I watched as the dog (Apparently a female) squatted down and started pissing all over the isle rug. It was a large puddle and the lady across from the man had to move her purse from under the seat in front of her to keep it from getting soaked with urine.

I tapped the man on the shoulder and said, "Excuse me, your dog is pissing all over the rug". He was engaged in conversation with the woman…

October 10, 2019

Dear Madam/Sir: ‘ I had the opportunity to fly Alaska Airlines for the first time on September 28th on flight 413 from Pittsburgh to Seattle. My return was October 7th from Seattle back to Pittsburgh on flight 412. Between that time, while in Seattle, I had an accident which resulted in a broken patella and two surgeries. I would like to share my experiences both good and bad, as well as point out that I believe Alaska Airlines owes me at least $30.00.

After my accident I was told by the surgeon from the University of Washington Medical Center that my leg must remain in a fully extended position for six weeks. I knew this was could make the fight home to Pittsburgh a challenge. I contacted customer care three times in three days. During this time I was given…

Your employees would not let my deaf and blind mother get to her flight because they said she was late. Her flight was at 2:40 it took the supervisor no less than 2 minutes to stop her personal conversation, she was about 3 feet away from me and looked at me when I asked for a "supervisor" to finally address our existence. Terrible customer service, she should first and foremost loose her current job position. I could have pushed my mom in a wheelchair myself and made her flight. This is all completely shocking and I have never been so mad, and frustrated. The list of new out of pocket expenses is long, and i wont bore you at this time. But I need to know what will be done.

Cofo Code # LWQXBC flight # 301 Dorothy Santini 10-5-2019

I went to see visit my uncle Wed Sep 25th LAX- EWR flight # 546. Right after I entered the plane a detected a funny smell. After everyone entered the plane we were told we had to evacuate the plane since they found a leak.

About 20 minutes later we were told everything checked and we had to get back in the plane. The smell continue and it was very cold. They knew about being cold because they said they were going to adjust the temperature unfortunate I had to check in my luggage because the plane was full so I was very cold and the smell continue giving me a very bad headache.

I fly Alaska all the time and it is my favorite airline since I go often to New Jersey but, this time not only I had to endure the cold and smell but I also was a bit scared since I felt in 20 minutes they could…

I had the worst experience in my life shipping my cat on Alaska Airlines- flight 3412 on 9/19/2019. Before hand I called and spoke to an AA cust. serv. rep and asked exactly what I should do in picking up my cat-flying from San Jose to John Wayne airport.

I was told to go to terminal B and to go to the baggage handler's office to pick her up as she would not be going with the luggage down the carousel . When I arrived I was told here was no cat there.

Needless to say I became hysterical and demanded to know where she was. I was told that she was not at the airport and I had to get her at the freight warehouse in another city. I asked the baggage man to call there and see if she was there.

He refused and told me to call myself. How can I call- I have no number and I don't know where this…

On my record locator number VPRUGL we had a flight for Palm Springs to Everett with a stop in San Francisco. we left at 6AM and arrived in SF at 7;20AM Our flt to Everett was to leave at 12:05.

We had over a 4 hour lay over and I checked the monitor and it always showed leaving on time out of gate 50A. At 11 I checked the gate and a different flt was scheduled. I asked the gal at the gate and she said oh that flt is going out of Oakland and you need to go to the ticket desk and get a new ticket and they will take you to Oakland.

We go to the Alaska ticket and they say that we cn'a make the Oakland flt and we will need to get our checked baggage and they will re-check it to Everett but we will need to stop in Portland. Why did I have to wait 4 hours in SF and no one let us know the flt was…

first of all I booked a flight from Boise to Philadelphia I was to leave on sept 9 but my fight sis not leave till sept. 10th so I lost a day I took flight 2177 to Seattle to cat flight 32 when I got there they change the gate and then was told the plane was broke down so

I had to wait for another plane then they kept changing the time I was to land in Philadelphia and that was inconvenience fir and the person picking me up plus I was traveling with a 6 month old baby then coming back I was again inconvenience left Philadelphia on the 16th on flight 37 going to Seattle and again they changed the gate I miss me connecting flight to Boise so

I had to stay in line to get rebooked on another flight because the employees there were so slow and again I was inconvenience and so was the person…

Yesterday, Sept 16th I was booked on a flight from San Francisco to Albuquerque at 10:35 am. At approximately 7:30 I got a text from you saying that the flight would be leaving from San Jose at 10:45. The text said that we needed to get to the San Francisco Airport 2 1/2 hours ahead of our flight, that transportation would be provided to San Jose.

I immediately woke up my son, and we called an Uber from downtown San Francisco to the Airport in San Francisco. 00. 00 due to the last minute cancelation. When we arrived at the Alaskan Airlines Desk, there was a long line of people, with very few Agents working.

Once we finally got to the Agent, she put us in an Uber for San Jose. The Uber Driver was very accomodating and he drove very fast to get us to the Airport. We arrived in San Jose at…

If I could give you zero stars I would. I booked a flight to leave on 9/13/2019 (Friday) on Alaska 533 from Spokane to Seattle with a 40 minute layover, then to Fresno so that I could attend a funeral for a family member at 10 am on Saturday.

I would then return on Saturday afternoon at 4:10 pm. When the plane arrived in Seattle, Alaska Airlines had no ramp to park the airplane. One would think that this a fundamental aspect of operating an airline. Are you new to this?

As a result of this impressive level of incompetence, we were stuck on the tarmac for about twenty minutes or more, including deplaning. When the plane finally was able to dock, it was in a concourse that was far from my connection gate to Fresno - also your airline - and I had to go as fast as I could to get to the gate. I…

If I could give you zero stars I would. I booked a flight to leave on 9/13/2019 (Friday) on Alaska 533 from Spokane to Seattle with a 40 minute layover, then to Fresno so that I could attend a funeral for a family member at 10 am on Saturday.

I would then return on Saturday afternoon at 4:10 pm. When the plane arrived in Seattle, Alaska Airlines had no ramp to park the airplane. One would think that this a fundamental aspect of operating an airline. Are you new to this?

As a result of this impressive level of incompetence, we were stuck on the tarmac for about twenty minutes or more, including deplaning. When the plane finally was able to dock, it was in a concourse that was far from my connection gate to Fresno - also your airline - and I had to go as fast as I could to get to the gate. I…

TSA agent maid me take off socks, etc even tho I prepaid for pre-checking. He look thru my bags and supposedly relock them. One of my locks was missing when I received my bags at Boise Airport. I WANT THAT LOCK REPLACED! IT COST ME OVER $50.00.

Date: 9/11/2019: my 9011 experience with Alaska Air!!!!

Karen Wong

My husband and I are coming back home to Los Ángeles from Puerto Vallarta on flight number 253, our seats are 33 F and 33D. Unfortunately the smell from the bathroom is terrible! We don’t think anyone deserves to be traveling in this conditions!

We have traveled all over the world and this is our first bad experience and hopefully our last. We are not the only ones complaining about the smell!! We hope you take seriously our complaint! Please treat your customers with respect we are sure that you wouldn’t have wanted your own family to have this terrible experience. Thank you! Miriam and Juan Herrera

I am a African American woman who was scheduled to fly on the flight to San Diego on the 31st of Sept 2019 with a small child 3 and 1 who is a year and a half. The first problem I have is the attendent my kids were miss behaving so I popped my baby and told him to sit the hell down as he was disturbing the man next to me who happens to be white.

She (tapped)me on the shoulder and told me no cussing was allowed on the plane? Where is that listed that there is no profanity mind you I was just getting my child to listen and act appropriately. So I asked her her name and went back to talking in my phone where she stood behind me and was actively listens to my conversation Via phone.

Next thing I know two security guards came in said I was being complained about by Multiple People and I could…

Hello We (Ariel, Lilach, Lielle Margulis) had a poor experience traveling on both directions on our recent flight from sfo-lax. Confirmation code:YKROUN Aug 15-August 19 . Flight #1936 and #1933 Both flights were delayed and the wait time on the plane was unnecessary and upsetting.

Before we went on the plane the flight was delayed so why make us go on the airplane and just make us sit for an hour when the flight itself should take an hour. Disappointed of the way it all was handled.

Thank you for your time reading this. Ariel and Lilach Margulis

I was scheduled to depart LAX to SEA on March 23 2019 Reference # XQJLST and couldn't depart because of death in the family the morning of departure. I was told by a customer service rep at the airport that I couldn't refund to ticket but could use for future travel.

Today I'm finding out that this is all invalid. The misinformation isn't acceptable and someone needs to be held accountable for giving out bad information to the public. I need your assistance in fixing this issue. I'm trying to purchase a ticket for future travel now........

Please explain to me on how this is going to be fixed.

I purchased two tickets with this airline and im really upset because I ended up not using those tickets which I payed $158 each. I called and they said I would get credit for it with the airline and I never did.

I never got my money back either! Now Im getting charged again for a complaint I made to my bank account about it. I want my money back!!!!

We flew with Alaska Airline for our honeymoon to Hong Kong and it ended in disaster .

We bought our tickets from Las Vegas to Hong Kong, connecting at LAX to see our friends and family. We planned 3 days in Hong Kong, so my husband can meet my grandparents and friends for the first time. My grandparents booked venue to celebrating our wedding in Hong Kong. We booked tickets to China to see our other friends and family.

Due to mechanical problems, our flight to LAX for a connection to Hong Kong was delayed. We told the gate agent we have a connecting flight, and asked if there are any arrangements, because we are not familiar with LAX airport and did not want to get stuck at the airport for our honeymoon. The answer from Alaska Airline staff was: you only have two options: fly to LAX and…

I booked through justair 2 tickets 10/7 thru 10/9 to las vegas for jeff bakeman birthday trip howver he asked if I could camcel since his ptsd issie has come back he is now afraid to fly he was I n 82nd airborne and is eeing a psyvh thr va I believe since th trip is so far out it wount be a problem to be booked by someone else I would expext a cancelltion fee can you do anything? marta keely confirm cqxppx 360 348 0036 0277324731943 and 1944 Alaska air lins flights

I booked round trip First Class tickets from PDX to BDX using redeemed miles. Two months before the trip, I received notice that there were changes to my reservation. My return flight, which I had booked to bring me back to PDX late sunday night, would be postponed to 7:40 AM (leaving from Chicago O'Hare Int Airport).

This has created a tremendous inconvenience. I was prepared to overnight at O'Hare behind the security checkpoint where I would have meal options, relative peace and quiet, and proximity to my connecting gate.

However, instead, I had to receive my checked luggage at baggage claim in Chicago, and subsequently learned that I may not re-check my bags until at least 4 hrs prior to my departing flight. This has literally left me holding the bag (2 bags), without any options. I…

Arrived at SFO after checking in on-line for my June 3 flight 1202. Kiosk printed boarding passes for me and my wife, but would not print our luggage tags. Threatened to make us late for our flight, causing considerable frustration.

A technician working on a nearby kiosk informed me that this problem occasionally occurs. She stated that the problem occurs when baggage has been paid for ( "checked in") on line. She was kind enough to get me to an agent who had the necessary computer access to print them.

Hurrah, but no hurrah for your kiosk software.

Today I booked a flight with American - partner airlines - for 9/22. Conf. # MVAGPO using 60,000 miles for first class. On your website it showed mixed booking with first leg as coach and second leg first class. I subsequently talked to American because my husband requires an accessible seat.

American was very helpful and released two seats (that were not previously shown on your website) that would work for him. They told me that if I could provide proof that I had used first class miles that they would further release either business or first class seats for us but it would require Alaska rebooking our reservation and changing the cabin from coach to first class.

They also suggested I speak to an Alaska customer center supervisor who would understand the request but, instead I called…

Hi, I had a bad experience with my last flight. To start, the flight was delayed over an hour until takeoff. This was extremely hard as I was a traveling with my wife and young children that need to be constantly entertained.

I understand that at times delays can be beyond your control, however we arrived in lax very late due to tardy departure and while trying to carry my two children out close to midnight, our stroller was brought out from beneath the plane all wet. This turned a hard flight into a really bad ordeal.

I have had mostly good experiences with Alaska in the past and would like to continue patronizing the airline. I would however, appreciate compensation for the trouble of this flight. mileage plan # 262052221

Hi, I had a bad experience with my last flight. To start, the flight was delayed over an hour until takeoff. This was extremely hard as I was a traveling with my wife and young children that need to be constantly entertained.

I understand that at times delays can be beyond your control, however we arrived in lax very late due to tardy departure and while trying to carry my two children out close to midnight, our stroller was brought out from beneath the plane all wet. This turned a hard flight into a really bad ordeal.

I have had mostly good experiences with Alaska in the past and would like to continue patronizing the airline. I would however, appreciate compensation for the trouble of this flight. mileage plan # 262052221

Myself and my husband, James Farmer were booked to fly non stop, on 5/1/2019 from PDX to MCO Alaska flight # 783. We were asked if we would volunteer to take a later flight for a $350 credit. When we were given the new flight information we were told that we would actually be flying on Southwest Airlines.

I told them that I was not comfortable with that as our luggage was already checked on Alaska. They said no problem, Alaska would have it in the baggage secure area to be picked up upon arrival at MCO. I asked about seat assignments on Southwest and was told that we would need to ask at the SW counter.

I again told her that I was not really very happy with this as we did to know we would have to switch airlines and I would not be happy if we could not sit together. I had seats together…

Dear Representative, A group of passengers returning from Puerto Vallarta (PVR) on March 15, 2019 to Redmond (RDM) arrived at 7:30 pm, flight 295 Portland to clear customs and continue on to RDM. Clearing customs was slow and then we had to deliver our baggage for shipment to RDM which caused further delay.

We then had to clear TSA where there was only one person and then we had to dash to make the connecting flight. The plane was still at the gate but closed for additional boarding, which required our taking a later flight to RDM, which was time consuming and costly as we had to take a cab home, rather than transport by a family member at the earlier arrival time.

We have been at PDX at other times when Horizon Air delayed taking off to accommodate other passengers’ late connections to…

My wife and I on 7th February 2019 were both flying First Class from Los Angles to Liberia Costa Rica on AS 284. We were seated in row 2 and my wife had the aisle seat. All was going very well until the hostess spilt red wine, food and cutlery over my wife and obviously staining her tailor made skirt (see Image below). Obviously the hostess was embarrassed and stated we will compensate you for the inconvience. She took my wife's boarding pass with the appropriate details.

It is now April and we have not heard a word from Alaskan Airlines.

Regards

Ken Jewsbury Sydney Australia

My husband, Wesley Brown, and I were on the 9 am flight (Alaska 1638) from Portland, OR to Las Vegas on Friday, March 22, 2019. My husband is on dialysis and has to transport his dialysis machine which is life sustaining equipment.

The dialysis machine travels in a hard case with form fitting foam cushioning inside the case. It fits the machine perfectly. When it came out on the carousel with the luggage it was flipped upside down. The machine along with the case weighs slightly under 100 pounds.

This made it difficult to flip it back right side up while it was moving on the carousel. The outside of the case also looked beaten up. It looked worse than when we checked it in. When we got to our location we started to set the dialysis machine up.

We unlocked the case and attempted to…

My husband, Wesley Brown, and I were on the 9 am flight (Alaska 1638) from Portland, OR to Las Vegas on Friday, March 22, 2019. My husband is on dialysis and has to transport his dialysis machine which is life sustaining equipment.

The dialysis machine travels in a hard case with form fitting foam cushioning inside the case. It fits the machine perfectly. When it came out on the carousel with the luggage it was flipped upside down. The machine along with the case weighs slightly under 100 pounds.

This made it difficult to flip it back right side up while it was moving on the carousel. The outside of the case also looked beaten up. It looked worse than when we checked it in. When we got to our location we started to set the dialysis machine up.

We unlocked the case and attempted to…

I recently went round trip from Boise to Reno. At the time of my ticket I also purchased a ticket do fly today to Medford to help with ,my sister. I was very disappointed when my opthamologist said I couldn't go anywhere.

It all started wmy eye hurting and there was a severe headache with shooting pains. It appears I have a disease called SCLERITIS. This is an auto immune disease that will cause blindness. It had to be treated urgently to prevent this problem.

I only asked to have those funds the moved to my wallet. 00 to move the $98 over. You would think there would be an exclusion of some kind. Please see what you can do for me. 200 per month, I can't afford losing a penny.…

1. When you sell a flight they need to take into consideration that a big fat person does not fit in a regular paying seat . I was so uncomfortable and this person was in part of my seat was very unfair to me constantly touching and up against me that I had a horrible experience that could of been avoided...

then I had to vomit and couldn’t cuz we were in Landing mode so had to hold till I got off the plane and had a terrible accident!! I understand there’s big people but you spill into my seat and space that’s a problem you airlines need to address!!!!

My complaint is with the luggage department. I returned home to Alaska from Phoenix Arizona (photo of boarding pass)on March 11, 2019. I am an experienced traveler and know to properly wrap items in luggage. This trip, I brought several items home that I knew would need extra care in packaging.

One such item was a 7 ounce can of dry custard mix (attached photo). It was triple wrapped in plastic to insure that even if there was damage, it would not cause a mess in my luggage. When I picked up the luggage at baggage pickup, there was no indication of any damage.

There was no rips, tears or punctures to the exterior of the luggage. I always check this before leaving the carousel area. When I arrived home and opened this piece of luggage, it was an extreme mess. Not only was this container…

I checked in at Los Angeles Int'l Airport for my flight from LA to Seattle on flight 497x. I was issued a bording ticket at gate 63. When I reached my gate I showed the Alaska airlines boarding pass to ensure I was at the correct gate.

The attendant at gate 63 gave me a look as if I was stupid by commenting "okay, good for you sir" without looking at my pass to make sure it was accurate. One hour later I was nervous and proceeded to yet again another one of your all star employees if I was at the correct gate?

" I responded gate 63. She said"well then sir you just need to wait here then" as if to suggest my stupidity. After 25 minutes of waiting I then heard the Alaska announcement that there was a final boarding call for Seattle at gate 67.

Which was about fairly long walk. I decided…

Attempted to obtain a boarding pass 35 minutes before flight departure time. Was informed that since my boarding pass was not issued 40 minutes before flight time my boarding pass was denied. I prepaid a conference with $500 that I had been waiting a year to attend in the location I wanted (Las Vegas).

The ticket agent called the gate but they also said a boarding pass could not be issued. I believe Alaska Airlines either overbooked or sold my seat to a stand by traveler. The first and only concern Alaska Airlines was explaining that my fees were non refundable.

I did however receive several snarky "I am sorry" from their customer service department. Total loss for missing their deadline by five minutes in a stormy day when weather services were warning of flight delays, $800. If Alaska…

Arrived at airport for a 815 flight on 2025 and it is delayed until 6 pm. This ensures I wil be missing my daughters school play and my visitation with her. Unbelievable. I did not get a heads up from Alaska nothing

On Jan. 22 2019 Flt 108 from Anc-Sea there was a man that was at least 400lbs that I was sitting next to. He took up half of my seat that I paid for. He was so large that he couldn't lower the arm rest.

Please refund half of my ticket price. The worst flight of my life.

I recently had to fly to and from California for a family emergency. I purchased my ticket from an American Airlines site online because I could get the best price. The flight from Seattle was on Alaskaskywest to San Jose California on November 13, 2018.

I was scheduled to return Dec. 1 but had to cancel my flight because my sister required surgery. The airline customer service told me that when I was ready to rebook, to call and let them know what hospital my sister's name and what hospital she was in and although I had not bought insurance, I might get help with my return fare.

When my sister was recovered enough for me to leave, I called Alaskan customer service to get a flight back to Seattle from Fresno Ca. directly. The agent I spoke to was kind but could not find my previous…