Aflac

My complaint is that in April of 2018 my husband retired from Pecos Police Dept , MY Agent Janice Archer was supposed to add his policy's to mine and be deducted from my payroll some where along the line the policy's were terminated. My Husband 's name is COSME ORTEGA !

# 432-290-5017 My husband had a cancer policy... a hospital policy... and his special event policy... these three policy's were supposed to added to my policy's to be deducted from my my payroll and they never were added ... My husband got sick in December 2018 AND IN January 2019 WAS Diagnosed with colon cancer My husband had surgery in February of 2019 that is when we found out he no longer had his cancer policy active nor his hospital policy and

his special event policy all three policy's are not active but i am…

I filed 3 claims and they kept asking for paperwork..I got the paperwork faxed..I got confirmation that they recieved paperwork..Then the next week they would contact me and say they never received something else..It got to the point of the hospital saying they never had nothing else they could give them..Now aflacs saying they r closing my claim...

Aflac said all paper work is ready and in review. It will be 3 to 5 days. 3 to 5 days 3 to 5 days. Since Aug 14th to Sept 11th. Every time I call they say a little more time needed. Still no $. Horriable company.

Portal package never happened asked for a refund. Kept getting run around.

On 5/4/19 I had surgery for Hiatal Hernia, I submitted my claims documents from my job and provider on 5/4/17.

However, my claims were denied and I didn't receive a reimbursement. My concerns were that I was off work from 5/4/17 to 7/28/17, according the AFLAC guidelines, I should have received payments once I was unable to work after 7 days.

While being off of work for over two months it caused me a financial hardship, I couldn't do for myself, and I was unable to drive. I got depressed, because I could n't get any assistance while being off work.

I have been taking care of myself and working all of life. I assumed that when I purchased this policy(AFLAC) I believed it was beneficial.

However, I don't feel my claims was processed correctly and I was misled when I applied for AFLAC. I…

I have filed a claim for an emergency surgery that occurred on 5/16/19. This was not long after the policy was issued. I had a surgery on 4/29/19 that was already planned before this policy was issued. Therefore, I did not file a claim on that service.

2 weeks later I was rushed to the ER. m. m. 5/16/19. This was a live saving procedure that was NOT planned nor foreseen. I was hemorrhaging from stitches that failed. I filed a claim on this date of service once the UB04 was ready from the hospital so it was around 5/20/19 when I filed this claim.

Here we are, 3 MONTHS later with no decision. These policies are offered as a way to supplement and help pay medical bills. That is why we wanted a policy and I understand the reason that I had something planned that would not be covered.

Or…

everyone tells you something different. The supervisors say they are going to escalate your claim for their mistake and never do. It’s like pulling teeth to get a claim paid. They have every excuse in the works to not connect you to higher up or pay your claim.

What a mistake I made signing up for this!

This is the worst case of customer service. I have had a few claims thru AFLAC that were paid, but when it came to the important ones they all of a sudden change what gets paid and what doesnt. I also have not been paid for visits to regular doctor for myself or husband.

I upload the information requested and they are always denied. For what reason. Then because the person that came to our office and signed us up gave the wrong amount my company was not taking the correct amount our weekly, and now I received a letter stating I owe hundreds of dollars to my employer.

When I emailed the agent she said well do you have any claims you can file to make some money?????? REALLY??????? I WANT TO CANCEL I will quit my job just to get out of AFLAC. It is a scam and I am done.

I have been out of work for almost a month. No check my power is shut off my morgage is due they took their payment out of my checkbook yesterday and bounced it.I am beyond upset they use to be great now the company is beyond terrible. I need my money

Worst experience ever so unprofessional will not return calls or emails mis represented their product will not give a straight answer what a sham will be dropping this fake coverage assp

finally getting a call back after u constantly call them to tell you your policy is not what you think it is . Dont do chances over the phone because it will not happen....

One main complaint is not being able to reach help as needed. I took a picture this evening of being on hold for over 2 hours before I hung up. I have been working on a wellness claim for awhile now as I have never experienced problems before.

I keep sending in a wellness claim for my accident and cancer, to keep receiving a letter of not covered. I after much time and trouble had an agent tell me that the ones denied was to have been approved.

I have sent in for blood work, mammogram, colonoscopy, dental, etc.. I don't know what else you want because I have sent in many requests. Why is there so much hassle now when it went so smoothly before, I have put in so much time and effort for the wellness plan I see where this is really not worth it.

I am wanting to know what is needed as I…

flac Incorporated, Worldwide Headquarters

To: Mr. Jason Goodroe Second VP, Customer Assurance Organization Headquarters: 1932 Wynnton Road Cloumbus Georgia 31999

I am Aflac member and have been for some years but t the moment I am making a formal complaint about the deceptive practices of Aflac claims department; which is attempting to deny my “Physical Therapy Benefits” for year 2015 and 2018; because they lack knowledge Concerning the Florida Department of Health, Division of Medical Quality Assurance and the Florida Board of Physical Therapy Licensing for chiropractors.

I did receive follow up visit payment but no payment by Aflac was paid for Therapy Benefits under my Policy P0A8C8J0

My chief complaint: Therapy Benefits: I was involved in a car accident in 7/2015 as a result of a…

My father in law (John B. Pitts) passed away on 26 January 2018. He had a two policies with AFLAC and an automatic monthly withdrawal of $17.30 from his bank account. AFLAC was notified of his death immediately and asked to terminate the monthly automatic withdrawals. However, AFLAC continued to automatically withdraw the $17.30 monthly premium for February, March, and April. A Death Certificate and Estate appointment letter was sent certified mail to AFLAC. In May 2018, I called AFLAC to confirm receipt of required documents and inquire as to when the Estate will receive a refund for the premiums withdrawn in February, March, and April. I was informed that Mr. Pitts package was being reviewed by their legal office.

On September 10, 2018, I sent a certified letter to AFLAC requesting they…

Never able to get a live person within a reasonable time..... the wait is as of today, over 2 hours for a call back. Constantly having to call because the person who looks at the claims apparently is not aware of the benefits, declines the benefits and we then have to fight it. These policies are not free and as an insurance company you should provide good service to your customers like every other major insurance company. Some of us who need to call your 800 number with the over 2 hour wait are sick and either we cannot do it or need someone else to do it for us and your client services are totally unacceptable.

I trust someone will call me as I am quite upset...... 626-484-9442

I am filing a Complaint and Grievance in the names of both of my deceased parents, Our Father Robert S. McKinney ID 252-38-2244 and Julia McKinney ID 429-74-1530. Each parent had AFLAC policies. My father passed away June 22, 2013, and even with notification by his insurance agent to cancel the AFLAC policy with a death certificate sent to your company,, sending your offices/account, manager a copy of my Dad's death certificate, to cancal via DADs ID 252-38-2244, Presently, your Company has continued to autodraw a monthly amount from my Mother,- his WiDOW- Julia McKinney's account, a premium on her dead husband !

10 on my deaceased Mom, returned to my Mother's and my account ARVEST BANK 2839552206. Currently, I have taken over my Mother's bank account. My Mother recent passed away, April…

I have been fighting AFLAC for 3 weeks trying to get what is owed to me. I have faxed information. When told i was pretty much and idiot and if I faxed a release to the hospital and a release to AFLAC they would obtain proper information on my behalf.

I have dome this and still NO help. I thought this additional money was to help while you are out of work. I have been back to work for 3 weeks and NO hospital money,. Very unhappy and would like to talk to a member of management

I filed my claim during the first week of May and it is still pending. NOT TO MENTION THAT THEY NEVER REQUESTED PAPERWORK FROM MY DR. THEY SAID THEY SENT THE REQUEST AND I VISITED RECORD AT MAIN OFFICE. THEY SAID AND SHOWED ME THAT NOTHING HAS BEEN REQUESTED BY AFLAC.

So that delayed the claim even longer. The correct paperwork took forever. AFLAC is horrible and falsely advertised and then when you call they say and I quote " it's in that tiny print that no one reads" Those words come directly from a supervisor.

I purchased a Cancer policy, find out in this year that I have cancer. I filed a claim with Aflac and now they are refusing to pay. The claim is in "supervisor mode," which a manager is stating can stay indefinitely.

I am not happy with that we always hear about insurance companies taking people’s money and then later refusing to pay the claim. Aflac is doing the same here with me and many other people. Aflac you should want to be better and do your customer right. DO THE RIGHT THING!

My dad Tommy Treadway completed a change of beneficiary on line 1/30/2017 for his Cancer and Intensive Care policy after the passing of my mom. Evidently it was not processed when completed and I was told today that there was no beneficiary assignment for cancer and intensive care policies.

I have a copy of both. Very disappointed!

I have AFLAC for Short Term Disability and hospital policies. I initiated my first claim on 11/1 and since then, have contacted claims a total of 20 times and sent over 400 pages of documentation that they requested and each and

every time I call to find out status, I am told of "yet another" document they need, that I then tell them was sent on such and such a date and is page # ____ out of this attachment. Only to be told they will look into that with the back office and call me back.

I have yet to be paid for 2+ weeks of short term disability and for 2 hospitalizations. Yet, when I call, I am lied to time and time again that they have this, but need this and someone will call me back.

NO ONE EVER CALLS BACK and when I call claims again, I am told there's no record of who I was…

Mary L. Mitchell 15558 kings hwy, King George, Va. 22485 policy #P2896889 Had surgical procedure on 8/18/2017 for injury which was documemted with a claim number: 001118895 A torn or frayed rotator cuff was shaved off or debridement. Claim has been denied over and over again. A follow-up visit for $25.00 was paid instead? They should have paid $250.00?

Am cancelling my policy because they did this.Put me on hold for over 20 minutes after I told them I was canceling.!

My ex-husband passed away on August 24, 2017. He listed med as his beneficiary on his life insurance policy but my status is "wife" nit ex-wife on the policy. There is also a contingent beneficiary. I sent the divorce papers they requested by email on September 14, 2017.

I have spoken to a person in legal several times, the last time being this afternoon and was told the papers have not even been looked at yet because there are only two claim processors who do that. I have been waiting 6 weeks to get this clam completed to either send the money to me or my son who is the appointed commissioner of the estate per the probate court, I feel this is an extreme amount of time for this claim to be completed.

I have worked with Aflac before and was extremely satisfied with the speed of getting a…

I feel as I have been totally ripped off from AFLAC by being mislead by sales rep. that signed me up for my STD (Policy #P0K6Z457) back in Feb. 2016, after I had back surgery (Dec. 2015) & was off for 8 wks.

At that time I decided I should check into STD & called my AFLAC person. She said that I would be covered regardless of pre existing condition as long as, I was under the AFLAC STD for at least a year, if the back surgery did not fix the problem I had.

Which it didn't, so in June 2017 I had a Spinal Cord Stimulator implanted to control the high pain level I have been surfing with since March of 2015 & therefore off for another 8 wks. WITHOUT pay thanks to AFLAC.

20 & feel that I am owed a refund of some sort for all the hassle & stress your company has put me through. Needless to…

I love the duck!

I signed up for Aflac through the company in which I work. Everything went through in a timely manor required got policy number and statement in the mail saying I was approved also with a date policy would be effective 1 mo.

Later I got a letter from the Aflac corporate office stating my policy was canceled without notice or reason. I now have work related injuries with no compensation. I thought this company was supposed to be their for it's customers?

But I guess I was wrong.