AeroMexico

Terrible customer service!

I asked one of the staff member on the gate desk. She told me to ‘wait’ after an hour of the gate being open. I missed my flight because the gate was not called the same as the destination.

So then when I asked again where the gate I’m supped to be at is. She then tells me I’ve missed my flight! And isn’t talking to me.

Then I had to pay for a £300 replacement ticket.

Joke airline.

Payed for code akuzbb November 5 no ticket was issued where in the hell is my refund. Very disgusted with the runaround. You sent me a confirmation of payment, did you not? Seven days have been fighting this battle. Get real. With respect. Mr. Koss

Worst service ever, they've made an error in the booking by doing a typo in my name. They refuse to correct the error whatsoever and refer me to the other airline.

I have lost my iPhone 8 in the plane

I purchase and upgrade to premier for my wife fly from Mxdf to Lima Peru. ans ahe flew in economy class. I need my upgrated to be refunded. QMRUXP. Confirmation Violeta Human Mejia.

Also you guys mistreated my wife true all this process. She waited 3 hours in the plane and was cancel. Later 3 hours for her to be taken to a hotel. And she was in a wheelchair. Since she was ille from and injury.

I started writting reviews and will not stop till you guys make it right. Ronald Ore-Giron 480-577-1025

to long to put in email, I have a letter , who do I address it to ? name, title address? Thank You Dale Young unhappy customer!! 520 4004757

We are not able to make our vacation. Aeromexico will not reschedule, hold or refund our flights. 06 and they will not work with us at all. No customer service at all. Took me hours to even reach a person.

I will NEVER book Aeromexico again.

First class tickets cannot be refunded!!!

I have never flown with an airline so disorganized and with staff so rude and unwilling to assist you. You have to wait an hour until the flight takes off to get to information on your gate. Then you have 20 minutes to get to check in to board or else they won’t let you in to sit and wait for the flight to actually board.

No one tells you anything. Staff says that they say everything over the loud speaker that you can’t even hear. Staff members fuss at you for not having everything in order after you have already waited hours for them. And they then knit give you a minute to get your documents ready or don’t get assess to board the plane as me and my couple had happen to us.

I have been left with a sour note. Rude staff members who are unwilling to help and can care less about you and…

Hello, Our flight from Cancun to Mexico was delayed due to passenger disturbance according to the agent we spoke with for 2 hours causing us to miss our connecting flight Mexico to Tijuana. We ended up staying overnight in Mexico to catch the morning flight.

I have to beg and argue with the agent to give us hotel accommodation because it was not our fault and he replied is not the airline fault causing the delay. After going back and forth to the counter he finally said he got me an accommodation hotel.

I asked the agent how to get to the hotel once we are in Mexico and he said its walking distance from the airport. Once in Mexico airport I have to figure out myself how to get to the hotel It took a while, but we made it to the hotel around 12 midnight.

When the agent gave us our…

Flight scheduled for 3 months before departure 8/11/21. No e-mail notification was received until 8/6/21 coincidentally, stating the trip was canceled and replaced with a voucher. This trip was major, with many lives affected. An extreme disappointment for, supposedly, the best airlines representing Mexico.

They stole some jewelry that’s way they get 1 star

AEROMEXICO DOES NOT HONOR ITS POLICY REGARDING PASSENGERS CANCELLING FLIGHTS. I called Aeromexico this morning at 5 am to request cancellation of my flight CJS to HUX departing that same morning at 10:21 am because of health issues. I was concerned I might have Covid 19.

I was told that since I called 4 hours prior to departure I could reschedule the flight at a later date. I selected the same flights for 11 August which the Aeromexico telephone agent confirmed. I was told there was a $16 charge to be paid with another AM department.

The agent tried to contact that other department without success putting me on hold for several minutes both times. Then I was told the payment department would call be back. They never did call; the telephone agent never called back.

When I checked with…

My name is Anatoly Adolf Fradis and I am a Film Producer. You can easily "Google" my name...

Anyhow, for the whole day, July 31, I was trying to book and purchase the ticket from Tijuana, Mexico to Cartagena, Colombia. Simple Business Class ticket, which I could have purchased via my phone for $1,401 at once. But, I also was in need to use your Electronic Voucher #1390420481336 ($350.01), so I needed to do it via the Agent. Total ticket cost was $1,401, so I was supposed to pay the difference of $1,051. Easy? Not with your Airline!!!. I spoke with 8 agents: Rafael (twice), Julio Ceazar Mendez, Miguel, Ikzel (just to name a few). All of them, eventually, were hanging up on me!!! All of these people were unable to do the booking, assign seats and moreover use Electronic Voucher. I spent…

Hello the reason for the one star review is due to your employees not being professional. This is not the first time I have encountered a problem with this airline either. Your employee Nayeli that works at the Mexico City airport was very unprofessional.

She argued with 6 people in front of me. I also made it an hour early to my flight and she said the gate to my flight was already closed. This is very unacceptable. She didn’t try to help me in any other way which is bullshit.

Please re train your employees in a better manner. Thank you

My flight was supposed to arrive at 205 pm at 215 we still hadn't landed. After that they had to get everyone off which took another 15 minutes making me late for our connecting flight. We were stranded at the airport with 4 small children and no where to go!!

Aeromexico refused to take responsibility or do anything to help us. It took us 2 hours just to get our luggage. Then another 2 hours to find a hotel. We had to pay 630 us dollars to get a room for all of us for 1 night or sleep in the street with 4 children in Mexico city.

I am so disappointed with my service it makes me sick. I spent thousands on this trip and they refused to even try to help us. They were the rudest people i have ever met even though it was their fault.

I will never fly with aeromexico again or allow my family…

Cela fait 5 ans que je voyage avec vous vers le mexique Il y as eu 3 voyages de retour avec vous auquel j ai eu des problemes ,,,,,,,,, ( de 1) en 2019) j ai été en surclassement pour revenir a montreal tout était prevue pour revenir avec mes amies de manzanillo vers montreal (calibine!!! ( Et de( 2) mon vol en 2020de manzanillo a l aeroport de mexico est Arrivé en retard pour direction montreal Alors j ai du passé tout la nuit seul a l aeroport de mexico ( 3 ) et celui de 2021 de Puerto Vallarta aeromexico m as transferé avec delta et (4 )mon vol immedia no HFJRWB est changer pour le 22 octobre avec un long temps t attente a mexico et sur un vol de nuit ( calibine!!!!!!

)Puis je avoir un compensation pour tout ces désagrément ou doit je changé de compagnie d aviation Merci pour votre…

Aeromexico has made my travels a living hell. What was supposed to be a happy trip has been full of regret for using Aeromexico.. never again will I or my family book a flight with you. You treat people as if we worked for you, your business exist because of customers and travelers not the other way around.

You changed our flight mid vacation. 7 TICKETS!! And then you give me connecting flights that are only 40 minutes apart. We missed our connection flight of course, we knew that before even taking off from the original location. We didn’t make the 2 mile walk from gate to gate even if we had ran.

Secondly you book me a later flight but we have to go chase our luggage and get it transferred to the changed flight. Your customer service reps assured me I could go do this myself with a quick…

Order a open round trip from LAX to Mexico df and received confirmation number, flight,etc but no information about returning from Mexico df to LAX and nobody is able to find any information

THE WORSE COMPANY OF ALL!!!!! DO NOT USE THIS SHIIIIIIIIIITY COMPANY!! WORSE CUSTOMER SERVICE. BEWARE!!

Change gates within 30 mins of departure and refusing to accommodate me on the next flight.

Good morning, Aeroméxico! I would like to write a review of my unforgettable (in the worst sense of this word) flight from all of my flights. 2021 at 07:00 in the morning; gate 58; flight АМ 478 México City-Houston Geo Bush.

When I arrived at the airport, I passed all the check-points without a single problem. While I was going through all check ups,I was asking plenty of questions about if everything with the documents is good and if there is no need to fill out any additional papers, to which I received a negative answer and

I was opened the next doors assuring that everything is good.

Also, I'm sure that one of the responsibility of the staff at the airport,is to make sure that they notify the people about…

My flight was randomly cancelled and they didn’t notify me. I arrived at the Aeromexico counter and told me that it was cancelled and to call Aeromexico. I called Aeromexico and spoke to an agent. The agent told me he didn’t know why it was cancelled. I asked if he could book me on the flight that I was supposed to be on and he stated that he could not.

I had an extremely important meeting in Mexico tomorrow and now I will not be able to make it. The agent offered me a flight at the same time tomorrow (6/3/21) so I had no choice because I also could not get a refund.

Extremely bad experience.

The “manager” of Aeromexico, Enrique Ezequiea and Paola Rolon were THE reason I missed my flight. I arrived THREE hours before and checked in on the kiosk. My confirmation said I had until 3 till the doors closed. BEFORE 2:30 Enrique sad he personally told workers to close the doors of the flight because “ it appeared to be nobody else coming.

He offered no assistance to fix his mistake. He needs to be FIRED.

I had two tickets to London KNSRSQ for may14 2020 which flight was cancelled by Aeromexico. After follow up I was told I had until june7 2021 to use tickets cancelled. I m told can not use this code .

I went to AM agent but they can not find any credit or code to re use my tickets. Please help before June 7, 2021.

I've been trying to call and message Aeromexico for the last few months. You guys cancelled my wife and my honeymoon trip to Paris due toi the Pandemic. I was told by Expedia that you hold the balance of that trip and to contact you about rescheduling a new trip. But I can never get through and it won't let me schedule a trip online. Here is our information: Original Itinerary #: 71009119138051 Patrick McManus ticket number: 1397509316583 , credit amount: $665.53 Norma Sanchez , ticket #: 1397509316584, credit amount: $665.53

Please call me at (919) 723-8885. Please tell us how to use our credit! Please respond!

I recently visited Guatemala City, when I got to the counter in La Aurora Airport the service lady asked to weigh my carry-on bag (I was only traveling with a carry-on) and expressed that my bag was 1kg heavier than allowed. I should say, in all the years I have been traveling, I have never experienced something like that, my carry-on bag was never weighed.

I wasn't traveling with anyone else or with much more luggage so I asked what the solution was. The lady from the counter said I was incurring in overweight and therefore I needed to pay the price of a full luggage fee.

I paid 70 euros for 1kg extra on a hand luggage bag, while the flight was less than 50% full. I had a transit stop at Mexico Airport in which I needed to pick up my bag and pass security for my next fight.

I was not…

Mi inconformidad es la registration de equipaje Llegando al CVX de Tijuana me informan que todo está bien pero al llegar Registrar me dicen que el equipaje no está pagado cuando todo se pago me traen de un mostrador a otro y al final piden resibos les muestro el correo electrónico y dicen que no les sirve me hacen pagar 1400 pesos por qué según una srta dice las pólizas cambiaron en marzo y yo reservé en mayo me está queriendo decir que lo que está en línea es mentira entonces deberíaan de estar todos sus empleados en la misma página y no tratar a sus clientes como mentirosos y aparte pedir resibos de lo que uno paga en línea se me hace absurdo porque entonces para que es el correo electrónico que envían ustedes

I have been told by the airline directly that they are offering refunds. We have the following booked for 2 persons on the 27th May to Mexico, but given new government guidelines, Mexico is not on the 'green list'. We have no other option but to cancel and request a refund.

We have booked through TravelUp.

Names of passengers: Lucie CASSIUS Lucas HOWMAN

Details attached. The flight also says direct but Travel Up are saying it all goes through Paris which means our flight is cancelled and we are due a refund.

Please refund the amount to original payment method.

They do not care about customer service - if they have your money they will not worry about your finances. Even with Covid-19 they will not extend any of your credits and forget about any refund even when you have a medical issue.

My honeymoon was cancelled due to Covid. The booking company refunded me the hotel but not the airline fare, they told me to deal directly with Aeromexico in order to get a voucher (not a refund). I accept that I cannot get a refund, its there policy, but give me an extension to utilize my paid fare.

I am very upset because I've been tiredlessly trying to speak to an Aeromexico agent to book my new travel plans and it is virtually impossible to get through. Originally I was given one ticket number, aparently I need two ticket numbers for the two plane tickets originally purchased, the agent I spoke to yesterday did NOT want to bother to search for them under my name and

so after a 46 minute hold had to hang up the phone and call back later. 84 paid value, when I responded a minute and a…

Below is a complaint filed to several different BBB’s in both Mexico and the USA:

This company has taken payment for services not rendered. This airline closed it's debarkation gate early, leaving my loved one stranded in a foreign country, namely Mexico. She has undergone a great deal of stress and anxiety due to AEROMEXICO's mistake. She was at the airport more than 2 hours pre-flight, and yet was unable to get her boarding pass after waiting in the documentation line at AEROMEXICO's counter for over an hour. The supervisor on duty did not perform his job at all at the CDMX airport, and he spoke rudely to someone in great distress, turned his back, and left her standing alone at the counter. To add insult to injury, employees refused to assist her in a time of crisis and insulted her…

El vuelo AM6103 de fecha 19 de mayo de 2020 que debía realizar en su trayecto Mexico - Paris, fue anulado por la compañía debido a la pandemia de Covid 19. El billete fue comprado el 8 de noviembre de 2019, ya que la anulación solo aplicó para la 2a mitad del vuelo.

Siendo YO UNA PERSONA MAYOR DE 70 años los doctores me recomendaron no viajar hasta no haber completado mi esquema de vacunación. Hoy mi boleto ya no es válido por lo que estoy solicitando alguna compensación para poder realizar un vuelo próximo usando los servicios de aeremexico, compañía a la que he sido fiel durante muchos años.

Agradezco su atención y adjunto documento probatorio Atentamente Dra Isabel Fernández Tejedo

I filed a complaint after being left at the gate early, from a connecting flight. There was no solution from the gate customer service reps, nothing from the airport service desk. I was simply told to pay full price to rebook; even though your plane took off early and no announcement was made (as witnessed by 12 other people that missed the flight).

The customer service team in Mexico City was the worst. They were cold and simply told everyone it was their fault. I never felt so disrespected and like my money and time did not matter. I think you’re going to have to overhaul the entire system, retrain your reps because their customer service was nonexistent.

I will never spend a USD on a ticket from Aeromexico again and I will recommend no one ever spend their money their.

AeroMexico changed our flights to which took two out days out of her family trip we’ve been planning for ever! When I tried to change them customer service was horrible even though I press one for English they put me on hold with a spanish recording for an hour and then hung up.

I called back and this happened three times! I finally got a hold of someone who is completely rude and not helpful. So I called back again and got someone who was great but when we got disconnected I called back and apparently he lied about his name and put no notes in the progress we made so I had to start all over!

The last person I talk to put us on hold for 45 minutes and then told us we have to email the information and they will get back to us in 24 hours which they have still not done and we have to get a…

00 extra even when I had the ticket open because they said they had closed the my reservation. I won't ever buy anything from this company. Worst service and on top of that when I was trying to use the English line they would hang up on me instead of just saying it was closed.

So rude I can't believe they even have a company. What type of service is this.

I bought my flight ticket via just flight.com I called Aeromexico customer service so I could change my tickets and make them open because I can’t take my flight august 1st but customer service can’t change it because the total amount is different and what I paid was 1605.36 for all three tickets what can I do because I can’t loose my money what can you guys do to fix the problem and my confrontation code is JKVXEGh

Reembolso de 300 dólares por pago de acompañante a un menor de edad , número de boleto 1392116311854

You are one of the worst airline companies to get hold of even for simple questions. Bunch of smoke and mirrors. You should be ashamed of calling yourself a service company. WORST EVER!!!!!

Had to change flight and get back to Canada because of Virus problems. Called numerous times and could not get through to agent to change flight. Waited for hours on hold only to have connection lost before getting through to agent.

Tried sending emails and got no response. Had to book with other carrier to get back home, want refund on return portion of flight. Cliff MacDonald

I am trying to talk to someone at your customer service department since two days. I am kept on the line listening to music and a recording telling me that a representative will answer me shortly.... I was kept holding one time for 2 hours...

and another times for 1 hour, etc. We are presently in Mazatlan and we want to go back home as soon as possible to Montreal,Quebec, Canada. We are presently in a time of a crisis because of the CORONAVIRUS everywhere.

Can we please get a reply ASAP. THANK YOU

I went to Mexico City back to Toronto. On the trip back my suitcase got destroyed which I'm not very happy about. I would like something done about this.

Thankyou

I loose my return fly because one employee aeromexico at the gate to take the fly askme this question alguien le ofrecio algo en la Ciudad y le conteste que si me ofrecieron mariguana only answer hes question after that he call the police and they check my luggage and not found nothing then dont letme take the fly and i have to buy another ticket from American airlines if is necessary to explain more about this situacion. Im goin to contac the embassy to present complaint my tiket was Austin mex and mex austin day feb 6 2020

On 1/28 we flew out of Puerto Vallarta to Mexico city. We ended up at the wrong airport sitting on a tarmac for an entire afternoon. The flight attendants notified the Spanish speaking passengers, but never translate it in English upon arrive which was already late we got up to run to our connecting flight not knowing we were at the wrong airport.

The other passengers laughed at us all standing around not know what was taking place. As time went on and all of us where getting a little uncomfortable. We finally took off to MXC. Once we arrive in MXC we were sent to the customer service counter to be told there was no other flight leaving that day and we would have to leave the following day to catch a flight to SLC.

Oh one more thing I must add is the fact my birthday is 1/28 and had a…

This is an emergency. I'm am stuck in Mexico sick from food poisoning and missed my flight. The airline refuses to help me. They don't care that I will be stuck in a strange country on the street. I need help asap!

My complaint is: every flight I have taken with AeroMexico has been delayed. It is very disappointing to have tour whole day wasted because of all the delays. We was late leaving Zlo causing us to miss our connection. 5 hrs.

til next flight and now delayed again on the plane. We have missed our tour in Oaxaca today because you have flight times that you can not keep. Why don't you just give chooses that you no people can keep.

Sure wish there was another airlines.

00$ CDN to book a flight during the day. So we are asking a partial refund of we should be upgraded to first class on your account. Confirmation number JVDIAL on 1st of April… We always use Aeromexico and were always satisfied with your service…. What happened. Waiting for a response.

We thank you for the attention paid to this e-mail. My wife, Rita Blanchard is also traveling with me.

When we arrive to check in for our flight Dallas the lady that took care of us but a guy with the name Quan Francisco Airport so rude so sarcastic to treating an older lady the way he did because he couldn't make a change on the payment were making for the extra login we couldn't do it if he will be polite and customer-driven I'm very disrespectful to my mom first time it's not taking care of a flight all the time I will make a note on the news on TV news because I'm a tv company executive .

If this is not taking care of with this Jose Alvarado issue I will let everyone know on the news.

Also Jose Alvarado threat my mom who was traveling to put a note on her name on the computer, and he went to the computer and star typing who knows what. Jose Alvarado needs to be out of the customer…

I recently contacted AeroMexico after flying with them on a return London to Cuba trip. On collecting my case at Havana it had been broken into and valuable items missing. I sent a lot of information to them including a reference number from the Havana luggage dept plus photos.

Yesterday I got an email dismissing my case as they said damage to my case was minor. The entire zip was broken and the zip tags and padlock missing. Items stolen and they call this minor. I am not happy with this result.

I will continue to pursue it. They were responsible for my luggage and it got seriously damaged. I have photos to prove it. I want them held accountable for what happened. I had to securely tape my case for return journey and get it professionally sealed for return journey.

I am outraged at…

I knew that the connection in Cd.Mx was very short but the flight from Cancun was delayed by at last 30 mins making the connection even shorter. I said to the AM guy at the Gate "__I may get the other flight but I doubt if my 2 big suitcases would make it". He was not optimistic either. And on arrival in V/c of course no luggage.

The ground staff there were most efficient and organised and promised my bags would be delivered early next morning. As I had to board a ship leaving for Australia on the Sunday morning I was keeping my fingers crossed. And they did arrive. However, one of the bags was damaged (the other was OK). 1. It appeared to have been dropped in a lot of oil so very badly stained. 2. 2 catches of the zips had been torn off and padlocks gone. (deliberate or accident?)), so…